This is one of the best service stations. This is my second visit here. Luckily, Frank happened to be my service manager. He is an experienced manager with 25+ years (came to know that from the lady on cash register). He is amazing with answers for every questions I asked. Always ask for Frank whenever you are at Honda of Indian Trail. He’ll undoubtedly exceed your expectations!

Have had our Odyssey serviced here since we bought it. Service guys themselves have always been helpful and professional. Stopped in to inquire how much it costs to have the nitrogen in my tires checked since my light came on with the cool weather. Lady at the service area tells me they don’t do it. Which is ironic because they did it when they serviced my van. Not a place I will continue to give money. Especially considering I was willing to pay.

Even though I was a few minutes late for my appointment, Casey got my info and got me on my way really quickly. She’s very knowledgeable and made the process incredibly easy. I told her I had work and she was able to work with me by sending me text updates on the progress of the service and ensure I got everything I needed. And both Bob and Roman were great with the courtesy shuttle getting me to work and picking me up after the fact once service was complete!

I have always had a great experience there. People are respectful and professional. I love how they send the video when working on my car so I can actually see what’s going on. I recommended them to my sister and she takes her car there now. I drive a hour and 30 minutes one way there.

Had a 10:00am appointment for your typical Oil & Filter + Tire Rotation. Since we only have one car, I elected to stay and wait. Great customer waiting area . . and great popcorn I might add.This was my first time doing business with Honda of Indian Trail . . . But it wont be the last. Everyone I came in contact with was very friendly, pleasant to speak to and genuinely glad to se you and want to do whatever they might need to do to make my visit more enjoyable. Thats really different than where I had purchased the car originally. Very refreshing to say the least.Overall, my experience was more than a 5 Star rating but thats the highest I can award this Dealership.You folks really need to stop in and check this dealership out. Best one Ive done business with that I can remember. . . And Im 71 so Ive been to a dealership or two in my life. Honda of Indian Trail has just made a customer for life here.

Staff is very personable very nice. I went in for oil change and tire rotation. They told me i needed brake fluid for about$187 and new brakes- now or never- was the expression used which would cost in excess of $500.My car has less than 37000 miles. So i took it to doc imports, brakes could go another 4-5 thousand, but i elected to go ahead and and get brakes and walked out of there with everything and new filters for $400.

Gina and the whole staff at Honda are great. Very professional and prompt. Great experience.

Excellent service; in and out in less than an hour. They now have a video they send (to you by text) while you’re waiting. That video showed mechanical areas they look at during the maintenance check — a feature I thought was innovative and well done. Every team member greeted me in a friendly way while I as there…

I really enjoyed my time at Honda of Indian Trail, I especially liked the Movie Room 🎥 and the great tasting popcorn 🍿. The building was very neat and clean, especially the floors and the restrooms, (and yes, ! I checked the men restroom too,. It was vacant) This is a Super Great Place to get your car serviced and watch a great movie while you wait. I would not mind if I had to wait 2 hours or more!! It’s well worth it.. It’s so comfortable, clean and very inviting just like a home setting.. Love ❤️ 💕 💗 every moment I was there.. you would too!!!

I was really impressed with the service and the accommodations available while we waited. They were professional and I received updates and a service video while I waited. Didnt mind the wait, they have like a miniature movie theater playing. Definitely will be returning for all my Honda needs.

Excellent customer service. All the employees were waring masks and they kept us informed every step of the way. Theyre not pushy when it comes to recommending additional services, which I really appreciate!I always thought getting your car serviced at a dealership would cost an arm and a leg, but I am pleasantly surprised that thats not the case. I actually saved a ton of money!!!Definitely coming back for any service/repair.

Honda of Indian Trail always has exceptional customer service. Never tries to oversell repairs and just does what is asked for and makes recommendations for the future. Service is on time and the work is done fast.

Wow! Has this place changed!Excellent customer service. The Service Rep I had even went in on his day OFF to help me. What?!I quit using them for maintenance years ago because the simplest oil change would take 3 hours. However, just a week ago, my van had a major problem and it was fixed with in 24 hours. The entire garage was their to help me when I pulled in. I had so much positive attention I had to take a minute to look up and make sure I was in the Honda Bay.I cant possibly remember all the names, but TEAM comes to mind the most. Frank and Alex and the entire team were simply amazing!Love my Honda Odyssey

Casey was our advisor. I helped my mom take her CRV (she’s 80 years old).Casey made sure to text me and tell me when my mom was picked up for shuttle back home and when she arrived back at the dealership. They were very open communication wise and my mom was tickled pink with the service she received. She kept telling me how nice they were!

Had a great experience at Indian Trail Honda after completely awful one at Scott Clark last year (had to wait 5 hours for air bag replacement and they were super aggressive with trying to push unnecessary services).This dealership is wonderful, they were friendly. quick and efficient. They answered all my questions, and even fixed my radio at no extra charge. Will definitely be back for my future honda needs.

I love this place! They are punctual, professional, customer service oriented and affordable

AWD indicator light came on an hour into a 9 hour trip and am an hour and a half from Indian Trail. Asked if they could fit me in. Was told to come but the wait may be long. Was there an hour and a half (which was a lot less time I was thinking). They hooked up my car to diagnostics and made sure everything was in proper working order and explained everything in detail. Will definitely use them to service my Honda

Everyone was great and very professional. They kept me informed on every detail concerning my vehicle.

It was very easy to get an appointment for an oil change. Frank R. was my point guy, and he was very polite and knowledgeable. He was very thorough in explaining other issues that needed to be addressed...which were completed that day. I know that my car is in excellent condition because of the care and service they give.

Its a Professional & Pleasant experience each & everytime Ive visited, since 2007. Frank Realmuto is The Best!. Ive noticed that the same technician, Cisco, has worked on my car the last 3-4 times Ive visit. No complaints, Thank you as well. Oh & the Ladies at the desk are always Pleasant.

Honda of IT did great work to keep my car running well and reliably. the overall experience is always excellent. Special thanks to FRANK for the time and care he took to explain what the mechanic had found. Happy with the work they did.

Very thankful for the excellent and timely service performed. Also the complimentary inspection they did, which reminded me of the routine maintenance items I had put off doing. Great group.

I took my car in for my appointment. It was being serviced for a widespread recall involving the fuel pumpMy records were checked for any other services needed.. Everything was done efficiently and quickly. I was advised after my service about the extensive inspection done on my car for any needed repairs. Great service performed within the estimated time

Won’t get my Honda anywhere else. Friendly, honest, trustworthy, and dependable, the folks at Metro are all these things and more. The service staff really value their customers and it shows in the care they take of you when you’re there.

Excellent service and professional staff and technicians! Service performed in a timely manner.

Service was quick and easy. Frank was very professional and friendly. Would highly recommend!!

Honda of Indian Trail was efficient, professional & All Service Techs were very Friendly. Work in my vehicle was Great!!

Frank is always very helpful and personable. I have had my car serviced other places and still ended up coming back to Honda to fix what the other place messed up. The tech takes a video and even brings you back to the service area if needed to show you what’s going on with your vehicle, very important to a women who does not want to be taken advantage of.

Safety InspectionThe ladies at the desk are always so polite and helpful. Everyone was very professional and kind from the reception first driving in, to leaving and receiving help resetting a feature on the dashboard I couldn’t remember how to do.

Service advisor Frank is AWESOME. He takes excellent care of us every time we visit. Always friendly, professional, knowledgeable, and trustworthy. Plus hes just an all around nice guy!!!

Excellent service!! Frank Realmuto is very thorough whenever I go in for service.

Great customer service! I like the video they provide which updates you on the condition of your car. The ladies at the front desk are great!

I was very pleased with service provided by Honda of Indian Trail. I loved the details provided by the tech, Liam. His video showed exactly what needed attention that day, and Frank personally explained my options. The work was performed in a timely manner and I already know what needs to be done at the next service appointment. I feel I can trust this service department each time I bring in my Honda Odyssey.

It was fine, and I am glad to have my car fixed. However, this is the fourth time I have asked for someone to reach out to me and explain the invoice. I was charged way more than I anticipated being charged. Im not saying it was wrong, but I need to understand. I have reached out directly, through survey, through contacting my service advisor, as well as responding to a text from the service director. Now this survey. What does it take to get a callback?

My experience was great! My Honda Accord is in good hands with this great mechanic.

The staff is always super friendly and quick when I take my car here! When we first bought our car in back in June 2020, there were no pushy feelings from any of the employees we dealt with, like you get at other dealerships close by. Always happy to take my car here! 😊

I took my car in for an oil change and during my inspection was notified of another filter I need. The staff was very through in explaining why I needed and the cost. The staff was curious and friendly. As always another great experience.

Great service as they provide a video of the service and keep you updated of the price and any recommendations. Went in for oil change and state inspection. Advised 1 1/2 to 2 hour process. It took about 1 1/2 hours to complete.

They were great to deal with, services were done timely and I knew what was going on throughout the repair.

Rob helped my family on our road trip quickly and efficiently!

Needed a new Catalytic Converter, now the car is running great. Thanks Gina

Very thorough, professional and responsive. They send a video of the inspection and detailed explanations of the recommendations.Never had any problems with Service at all and highly recommend them.Their customer service when you drop your car off and pick it up, payment, billing - all of it - I have never ever had any issues with them on any level and I’ve been going to them for years.Don’t get me wrong, everybody hates paying a big car bill 😂 but they do quality work.I’ve never ever had to go back and get something redone. I’ve never had any issue with any work but I suspect that with all my interactions with them over the years if I did? They would honor and guarantee their work.

Great service as always,very prompt,courtesy and fair prices but overall awesome service techs.

Great service from the entire team! Love the video inspection. Communication is great!

I have always been treated with first class service.Frank has been great. He takes care of my vehicles like they are his!

Arrived as a stranger, left as a stranger. Service was quick but not a warm feeling. Spend some time talking to customer.

Richard Oskey Service Advisor and Technician Jamie Ortiz did a great job. I am well pleased with the Service Dept.

Quick, thorough inspection shared by video, followed by professional efficient service. Great job as usual.

I always have a great experience at this location. I have bought three cars from them and have all my service and maintenance performed here. Each employee I have encountered is professional and takes pride in their work. Thats exactly what Im looking for whether it is for something small like an oil change or something big like a new car purchase.

The staff at Honda of Indian Trail were very professional and friendly. Gina, in particular, took the time to explain everything to me and was very helpful. I’ll do all of my future service work at this location. Thank you

Nice folks. Always attentive and friendly

I am not a Honda owner, but I was in need to bring in a family members car for service. I spoke with Jared to schedule my appointment. Jared was super friendly and answered all my questions.When I dropped off the vehicle, a service advisor greeted me. He wasnt the advisor assigned to me, but he willingly helped me get checked in.Although my appointment was scheduled for the following day, the technicians were able to complete my service the same day.The advisor, Richard, called me regarding the need for a battery, which I knew would likely test bad, as I had to jump the battery the last few times it was driven. No other unnecessary repairs were mentioned. This I found surprising, as I believe they work on commission.Everyone in the shop acknowledged me upon check out. Check out with the cashier was quick. She was also friendly.My visit was a 100% positive experience.

Quick service from using our rim and tire coverage. Replaced tire and had rim fixed. Service was great and completed on time as promised. Richard who was assisting us went above and beyond and brought our tire to our house after we were unable to get to the dealership.

Honda of Indian Trail was amazing! My advisor was Frank who was awesome but everyone was so welcoming and nice and the place is kept super clean! Will definitely be back!

Gina fit us in when our air conditioning failed on one of the hottest days of the year. She always looks out for us ... shes great!

I always appreciate the good service I receive here. Nice people.

Was very please with service and quickness of services. Great friendly people

From the moment of scheduling to the return of my car, I am greeted cheerfully, and respectfully! I personally want to thank Gina for answering the questions I had and facilitating a great service in a timely manner. Service with a smile...Gotta love that! Also, thank you Holly for playing wonderful Christian music that feeds my very soul! What a wonderful place to work, it would seem😍

Since the change in ownership or management or whatever the prices have gone up ridiculously high (as expected with dealerships) but what Im most disappointed with is the lies they tell to get more money out of customers. A free routine inspection is completed with the oil change I receive. When they are about finished with your car someone comes and speaks with you about all of these issues your car has and asks if you would like to take care of any of the things pointed out. These issues have pretty hefty prices listed. If you decline and they see they cant get any more money out of you, the next time you come your free inspection miraculously improves. I have a printout from a previous visit that has all these yellow (needs attention) and red (needs repair) marks for certain items and this last time I went my whole printout was green meaning everything is good; no attention or repairs needed. No one else has touched my car from the last visit so how could this be???

I arrived without an appointment mid day on a Saturday and my car was diagnosed and fixed before closing! I appreciate their prompt and effective service.

Took too long for a simple oil change and state inspection. Nearly 2 hours . Also this appointment made in advance..

Professional, courteous, friendly treated me like family

Took car in due to rattling noise and it was due to the oil being low but the indicator light was not in sync. Tech called and discussed the issue and.changed everything the car will have to go back after 1k miles. I appreciated the detailed explanation overall.

I have been using Honda of concord for last 5 years. I was very satisfied with their service and the charges.For a change i went to honda of indian trail and they charged me $90 for same whereas i used to pay $50-$60 for oil change at Honda of concord.Will never go again yo honda of indian trail

Very satisfied! Have had a number of Hondas…a Civic, an Accord, an HRV and another CRV and keep coming back! Frank went out of his way to do his best for me. Could not be more pleased.

Frank and his team did a fantastic job, very professional and kept me updated on where things stood with my car

Frank was helpful! Great waiting area with free coffee and a big TV.

Great place to buy a new car and get it serviced.

Our vehicle required a software update. It was done in a very timely manner and no problems since then.

This dealership is one of the best I ever been to. If you need anything done at your Honda, simply bring it here. Reasonably priced job, familiar attitude and professional service. Simply dont have to bother yourself about where to go to get the job done right for a decent price.

Honda of Indian Trail provides consistently top service. Frank served as my advisor this visit and did a great job.

The staff were very nice and polite. I will continue to come back and get service from them.

Very reliable service techs that dont try to update. They really work with the customer and budget.

The service I received was extremely professional and detailed. They provided me with a video record of their inspection so that I could see exactly what repairs are needed and why. Very honest and thorough. I really appreciate Corys guidance through the process

I had a good experience here despite needing a major amount of maintenance. The service tech did a great job explaining the issues and the pricing was fair. I will be coming back next time my car needs service.

Great customer service! The ladies at the front desk were very friendly.

Had me back out on the road quickly. Good communication and quick service.

Work was performed in a professional manner. Oil and tire rotation were a great value.

Mike Kerns from Service was very nice and did everything he could to make my experience great .Will come back again .

Did work without authorization. Poor communication. Too long a wait for work to be competed.

Personnel is very kind and proficient. Kept me updated during the appointment regarding my car.

I had the radiator and hoses replaced, repairs were completed quickly and all of the staff were friendly and professional

The tech Mr Castaño who did my oil change and tire rotation was great! He was very efficient and did it in a timely manner. Will definitely go back to this location and reccomend friends and family.

You guys were awesome. I thank you so much

I love them here! Gina and the whole service team is amazing.

State Inspection, Oil change and tire rotation. Service Agent Frank Realmuto is reason i continue to utilize this service department. His honesty and integrity is top notch. 5 star for Frank and the service dept.

Always happy with the service here. Corey went out of his way to make sure he provided the best service for us at the best price. The staff here are personable and professional. Thank you Metro Honda!

They were extremely busy so the service took longer than I expected. However, they communicated with me constantly, and were very professional and courteous.

Always a great experience! Gina was great!As always great team!another great service by GinaAnother great service by Gina

Frank is a professional and a very kind person. Great service!

Just moved to the area so this was the first time I used Honda of Indian Trail for servicing my vehicle. Great customer service from first call for appointment until the job was complete. I will continue to use this dealership for service on my cars.

Wow!!! Fantastic experience with the service I received while at Honda of Indian trail. I will highly recommend this service department to anyone who is looking to get their vehicle serviced.

I bought my first Honda in 1995. We have had 11 or 12 Hondas in the family since then. I have known most of the service advisors and mechanics for years. I sold Hondas for Metro Honda before it became Honda of Indian Trail. I trust and depend on this dealership to keep my Hondas running like new. They are the BEST !Bill H. Indian Land, South Carolina

For 13 years I have been very happy with my experiences with Honda of Indian Trail service Department. Frank once again was correct on the time I would wait what it would cost and everything went according to plan as my warranty work for replacing the seat belt buckle containing the works for the passenger and Driver airbags.

I call to get an inspection done. They were very professional and I was treated well. The customer service person was kind, and explain everything that was going to be done on the car and the price was awesome!

Has a tire blowout that ruined my rim on a Saturday afternoon. The service tech was very helpful and did her best to make things easy for me.

Frank was great - as always - helped keep me up to date on the process and recommended, without pressure, what was needed.This was the 3rd visit for oil change - and I will be returning.

The staff was very friendly and professional. This was my first time here. I needed my tire repaired and it was convenient to my work. They kept me informed of what was going on. I would recommend to anyone.

My service advisor was Richard. He was great! Listened to my concerns, made sure he understood what I was wanting evaluated, and addressed each one of those concerns. Received personal texts with updates on how the service was coming along and potential timeframe for finishing. Everyone in the service area was also very kind and courteous. Will definitely return to have my car serviced here again.

Love bringing my pilot in for service... this dealership and service department are awesome... I drive an hour to come here because of the good service and friendly and knowledgeable staff.