Excellent experience at Moses VW. Travis made the whole process smooth and personal. Definitely an A+ for customer experience from beginning to end, including the great restaurant suggestion. The giant red bow on the car was the icing on the cake. Thanks again.

Jordan from the VW service department was so accomodating, punctual, and friendly. I was greeted as soon as I walked in the door, made comfortable during my wait, and even got my car washed after the recall was fixed! What a bonus! The experience was so good that I will definitely go back in the future when my car needs serviced! They just gained a new customer. Thanks Jordan!

Working with Robby Sergent was great. He answered my questions. Work through pricing on both my purchase and my trade. And held the Atlas for me for a day so I could come and do the paperwork. I needed a quick turnaround and they accommodated that as well. I was in and out in 30 minutes as I’d requested. I’d work with them again next time I’m in market for sure.

Horrible. Took vehicle in for extended warranty issue only to leave with a new issue that didn’t exist prior to going there. New issue not covered will be $565 to “fix”. Did my on research and called another location…..Moses VW didn’t complete the job but wanted to charge me for a “new problem”. They must have bumped their f’n head. Made a bet with my wife on the way home that we’d get a good ole “how’s my service review” They ONLY get the one star because that’s what you HAVE to give to submit a post period. I believe the mechanics should go sit with the senders of these fabulous review emails in the IT department (probably working from home). They may learn how to complete a task. Looking forward to the many more emails to follow…just fix it right the first time.

Brought my Jetta to service . I got greeted very rudely. Told to just lay the key down . Took 3 1/2 hours to get it done . No text when my car was done . Waited forever. I get chronic migraines and was wanted something to eat. Did a good job service my car . No updates on my car . Left my key in the car. What if someone stole it !

Absolutely unacceptably poor service from Tyler the sales rep. He said there was a problem diagnosing my car and I requested he call when a diagnosis was finished. After a little over one week I began trying to call. I left 4 messages. Two voicemails and two text messages asking him to return my call so I could find out what was wrong. In addition to that issue I cannot be given a loaner car under my warranty until a diagnosis is found. I gave up trying to contact him and was sent a text message from the service department that my parts arrived. Furious, now because he couldn’t be bothered to call when a diagnosis was completed, I also went undue time without a car because of his shear laziness.I called and was given a new advisor advisor, Amanda. Wonderful. Polite. Attentive. Got me in a vehicle same day. A tech also called to apologize for the inconvenience which isn’t even his job. So for those two people I raise the dealer to two stars. More than one person warned me about Tyler when I dropped my car off there. I guess he just knows what desk to sit under to keep his job.

I have had my vehicle in for service twice and neither time have they fixed the issue despite being told they had. Each time I’ve had to take my still broken vehicle home, an hour away, because their only option was to reschedule. There doesn’t seem to be anyone who cares about wasting my time nor do they mind their service technicians inability to fix issues the first time around.

Aaron Williamson was not only helpful, but very honest. No games, just simple trying help me get what I wanted. He gave me a great deal on a vehicle I love & I would recommend him & the dealership to all my friends/coworkers!

Jim “Big Ugly” was very helpful, respectful & NOT pushy. Chris in financing was also very friendly & personable. It was nice to look without someone hovering over me the whole time…yet also available if needed.

I have taken my car to Moses every time I need work done on my car. I am used to having very pleasant and informative customer service. I think their car drop off service is a very nice touch! However, my last experience left me feeling a bit disappointed. My car was in the garage for 3 weeks and I was left without a real explanation of why it took so long and also no option for a car loaner. This was very inconvenient for me to go so long, and pay so much for the repair, without any assistance. There was a period of almost 2weeks where I heard nothing about my car. I hate writing this review, as my experience with Amanda and Jordan both have been helpful and informative. I highly recommend the two of them as advisors.

Their techs are very knowledgeable and helpful. The service advisors I cant say much for. I had called numerous times to try and get a quote or an appointment even left several messages. I never could get an advisor on the phone or receive a call back. The techs were helpful.

I just bought the car 8 months ago. It was 2018 Certified Volkswagen New Beetle. Went for oil change today because car was giving message ofNeeding oil change. Was told by Intake worker that it needed brake fluid Flush,2different filters and spark plugs. When I questioned I was told the records of certification were not showing for the mechanic but the service manager magically found them on a computer in his office. These new found records stated all the things listed were done lessThan a year ago and that I didn’t need an oilChange either that they “forgot to reset the computer.” I got 3 stories from 3 different people. I have no idea what kind of shape this used vehicle is in. And I wasted $70 and 2hours of my life. The plus was the clerk who takes your payment and the mechanic who did the oil change were so kind and supportive. Go figure on the rest of this terrible experience!!!

Great experience! Easy to work with, no pressure, and straightforward. Highly recommend.

Tyler Phipps in the service department would rather lose a customer over a 30 dollar coupon that I forgot. The rest of the dealership has been great but I won’t return as long as this little punk is employed at Moses VW

Very thorough and professional. First class all the way!!

Excellent customer service, will recommend Moses dealership to everyone. Matt Demoss has been wonderful in helping me sell my Honda Civic back to where I purchased.

I called to make an appointment and told them I need to be a work at 8am. I was told they could not leave to take anyone before 8. So I said okay. I got there 10 minutes till and they said they just left taking some else to work at the same place they couldn’t take me early. So I had to wait on the driver to return witch was 23 minutes. So by the time he gets me to work am 30 minutes late. And on top of that the guy told me that I could just take my car and make a new appointment

My husband and I recently purchased a new Jetta GLI from Matt DeMoss at Moses Volkswagen. We completed the entire process over the phone and Matt made things go so smoothly. We even had it delivered the next day and the guys were great and so friendly!! We will definitely purchase our next vehicle from Matt at Moses Volkswagen and will recommend them to all of our friends and family!

The stars must’ve been aligned perfectly. This was my third vehicle from this dealership and they treated me like I was a return customer. I said jump and they said how high that’s how I was treated. That was the best car buying experience that we have ever had. Our sales lady Heather Bailey, even though she has only been there a couple of months, made us feel very comfortable and at ease with no pressure.Negotiating with Clete, the sales manager, was not one sided. That is how negotiating should be. When it came to financing, You know the part where of your stomach hits the floor, you know this is the very worst part about buying a car, we met Brett the business manager. Brett had his ducks in a row, he already knew the numbers and they didn’t change the whole time we were in there. He knew who we wanted to finance through, had all paperwork ready to go. So if you don’t understand this review I will sum it up for you. It was a great buying experience from A to Z. Would recommend all of these guys to anyone. Thanks for a great experience. Joe and Terri

Great group of guys at Moses VW. Everyone was so nice and helpful especially my salesman Matthew Demoss!

Shopped around online, called in and talked to Bryan Warden. When I got there he already had the car cleaned up and up front for me. Very easy to deal with. Couldn’t ask for better service.

HORRIBLE. Go somewhere else. Brought my Jetta in to get the engine light checked, end up being told the whole engine needed to be replaced. I was told that they dont do loaners, and dont refund Ubers, but might refund $35 a day for me to rent a car. Well guess what current rental prices are at least $100 a day. It has been OVER A MONTH that I havent had my car. This dealership is taking their sweet time reordering parts, keeping me in the dark, and demonstrating they dont give a rats *** about my situation. They dont answer messages, rarely pick up calls, dont provide any sort of update about the vehicle, and didnt call me back when they said they would. For the past month Ive been struggling to get to and from work and they cant even be bothered to tell me whats going on with my car. Absolutely infuriating. BY FAR THE MOST ABYSMAL SERVICE IVE EXPERIENCED IN MY LIFEUpdate: got my car back after almost 5 weeks and now the AC makes noise. Wonderful.

We visited and purchased a 2021 Jetta today at Moses. We were greeted and helped by Jim Leach. He was no nonsense and probably the most ethical car salesman we have ever encountered. If you are thinking about purchasing at least give him a shout. Everyone that was part of the process was great But this guy is the cream of the crop.

They were absolutely amazing! We had our lug nuts locked and Firestone wants almost 200 dollars. VW came through and gave us some lug nuts and taken the locks off for free. Compared to JD, Firestone, and Walmart... They are worth the drive. Thank you Moses!

Went in for just an oil change. They decided to do an inspection which I already did through them 2 months ago without asking. And decided they needed to change my headlight without asking also. It has a short it’s not out. And I was charged for all of it without being asked about any of it. I just needed an oil change!

We had a great experience at Moses, Travis was very helpful and took great care of us.

Had a great experience. Super friendly staff. Kent was a great salesman and very helpful the sale

Great buying experience from start to finish!!!

Matt DeMoss made our shopping experience quick and easy! Highly recommend him if you are in the market for a VW in the Huntington area!

Matthew DeMoss and Brett Crawford were great

Our salesman David Lamb was very helpful throughout process.

Moses VW is a dealership that operates on a standard that all dealerships should set as their goal. From the moment you arrive on the lot or in the building youre met with friendly sales consultants ready to offer the information necessary to make an informed purchase. The inventory level gives you a great variety of levels. I chose an Atlas Cross Sport SEL RLine but there were other levels to choose from. The process of picking out the unit to buy, obtaining a fair evaluation for my trade in, coming to an agreement on the price and trade, to the expedient financial paper work made the process one of fun and joy. This is just one of several automobiles Ive purchased at this dealership and I keep returning for the brands and the expertise of its people. My long time sales consultant Bryan Warden is truly an asset to this dealership and has the ability to know what your looking for. Also Aaron Withrow in finance is very knowledgeable efficient with all the massive paper work that needs to be done for a deal to be completed. These people function under the management of a very capable manager Jeff Frampton, assisted by Kris Westfall the two lead by example. This is a top NOTCH DEALERSHIP second to none!!!!

Loved purchasing a new VW Atlas from Travis at Moses VW. Wonderful experience!

I had Matt help me out, he’s a great guy. Truly helpful! I’ll be going back to him for my next vehicle.

Easy to work withGreat communicationRepair done quickly

Had a great experience with Matt ! Couldn’t find the right fit on the lot but absolutely had great customer service and helped us with any questions or concerns we had !

Fast, friendly service! Thank you, Moses!

Matt Demoss was excellent along with everyone else was very friendly and professional.

Worked with Matt Demoss on a new 2021 Volkswagen Jetta SEL and he was awesome! Made sure I left happy and content. Was very professional and courteous. Very conversational and informative of things. Very relaxed environment!

I was charged 86 dollars for an oil change and to have air in my tires. And it took over an hour and a half ... On my receipt it showed i got a mpi complimentary multi point inspection yet i was charged 25.99 for this free service ... parts 53.89 which i believe was an oil filter, oil and air for my tires. This was my second oil change since i just purchased the automobile last year ....

Never any issues. Always courteous. I work across the street and they always bring my car back to me and drop it off. Thanks Amanda and Jordan.

I made my appt rather late in the week and they were able to get me in. They always go above and beyond!

Service Group was great! Very attentive and pleasant to deal with and resolved all issues in a very timely and complete manner!

I needed to get a last minute oil change done, so I called the morning of (right at 7:30am) and talked to Mrs. Cooper, she was awesome! She was able to fit me in early, the check in process was easy, secure & safe, social distancing was practiced well! The entire Volkswagen crew was friendly, and the service was done in a timely manner. Once completed she went over everything with me, with the car being brand spanking new, everything was great! I knew I would receive excellent customer service due to previously owning a Buick Verano and I had service done also with Moses! Will always look forward to my service trips here at Moses Volkswagen!

Always great service! Dependable, reliable, fair and honest

Great service at a good price. Staff is very nice and offered to bring my car around when I returned for pickup.

I couldn’t have asked for better service than I received thank you very much for everything that you did for me I will be back because of the great service I received

You have a great team. And they took very good care of this old veteran! Thank you all again for everything..

Bought 3 Volkswagens in one year from them as well as my parents bought one from them the same year good sales team. Service is less than desirable, always booked, employees quit so now they are backed up, sit on hold forever, can’t even get an inspection sticker without an appointment. Service engine light on again and it’s still a new car.

Matt DeMoss went out of his way to get an out-of-state deal done while marking it easy and stress free. Great experience all around.

Everyone was friendly and service was great. First time oil change/tire rotation was complimentary and they even washed my car.

This was probably the easiest buying experience I have ever had. Everyone that I dealt with were polite, friendly, and professional. My sales person, David Lamb, was outstanding and talked me through the process. The finance team was straightforward and easy to deal with. The car was delivered professionally and I could not have been happier with the car or my buying experience.

Bryan Warden was our sales consultant and was very helpful. We would definitely go back there for a purchase. We told him our price range and he gave us many options.

Was great service as always working with matt

Matthew Demoss was outstanding today in helping us purchase my wifes new Pilot. Made a 3 hour drive to purchase due to great pricing, overall great experience!

Super nice guys. Super helpful. I knew what I wanted when I went and had my new car in no time.Edit* just got it serviced for the first time and still love my car. Excellent service as always.

Matt was an amazing help on the search to find an SUV that was slightly new and updated but also in the budget. He always made sure to be up front about the vehicles and if they would be a good fit for us. When he found out the one we wanted was an hour away, he drove up the next day to get it so we could test drive it. The manager was very friendly and remembered us when we came back. Everyone at Honda Moses was really great to work with.

Quick, informational and friendly service, in a very nice facility with a comfortable waiting area.

Very fast service and great people in every department for Moses Honda/Volkswagen

Everyone was great quick service

Very helpful! Great experience way better than Columbus VW! I’m switching for sure

This is our second purchase from Moses VW. Matt Demoss went above and beyond to help us get in the vehicle we Love. Highly recommend him and Moses to everyone

Polite, courteous and quick.

Theyve always done good work for me. Prices are high.

On my first visit (Intake Manifold warranty) I was charged 1-hour labor ($110) to put in two ignition coils, which could have been easily been swapped out in less than 60 seconds with NO tools. My Second trip (6 months later) they tell me I have carbon buildup on my intake valves, which is easily seen when you take an Intake Manifold off which they didnt mention on my first trip when i had it replaced. And when I asked them about it they said they couldnt ask the mechanic because he isnt there anymore.... Not a fan of this Dealership but they do have nice facilities and the people seem nice.

Clean, quick and better than expected.

Driving across county and needed an emergency repair. Went in this morning and they had it fixed in 30 minutes! It was a phenomenal experience! Thank you!

The service staff is terrific! They are professional, knowledgeable and very personable.They were able to explain the service to be performed and had the service technician on hand to show me how to reset certain notifications received.I purchased my Tiguan 4 years ago and from the beginning I have had nothing but exceptional service.Michael

Everyone was super friendly, kept in touch to let me know about my vehicle and got me in and out in a timely manner. Which is great with 2 kids in tow.

Jim “Big Ugly” was a pleasure to deal with. Managed to put me in the perfect car. Watch out for their tricky sales tactics, they know what they’re doing! Overall a very pleasant place to purchase a vehicle. Also, I highly recommend the 2020 VW Jetta GLI Autobahn.

This is my second purchase. Great staff! Matt DeMoss helped me and the process was effortless.

I was impressed with the professionalism of staff and The fact my vehicle was serviced at the schedule appointment time. Very clean facility and should I need work done on my VW in the future I will use Moses Volkswagen. Thank You

Service was performed well (recall) Jordan did his usual outstanding job by treating me well and providing me with a great loaner vehicle. I am totally satisfied.

Amanda and Brian were Friendly and helpful, as were others.

Overall service has been poor from the date of purchase. The car was supposed to be detailed prior to picking up. It was not completed. Many attempts to get my car in for service with no satisfaction. I left several messages with the service department to schedule and did not receive call backs until I was able to speak with Mr Rohan. The schedulers forgot to call me to schedule my service when the part arrived.At this time, I would never purchase from Moses again. First impressions go a long way.Oil service on 7/21/20 was prescheduled the week prior. 2 hours for a scheduled oil change is unacceptable to me. Running out/ran out of patience with Moses Auto as a whole.

This was my first time purchasing a car. My salesman, Matt DeMoss, helped my mom and I though the whole process and was very friendly and helpful.

Matt DeMoss was exceptional from start to post-sale with my purchase. He continued to follow up and I was very pleased with his communications to me throughout the process.Very professional!

Excellent service. friendly staff, have been going to this place for years. Never get disappointed. Highly recommend.

Staff was friendly and the work I had done was completed in a timely manner!

Always friendly and helpful. Worked in a timely manner.

Matt Demoss is an amazing guy. Thought I would never own a new car and he proved me wrong.

I went in to get a fuse that was blown and other issues . There was a coin in the left side port to plug my phone in . I told the man who asked what all was going on. Well coin was not removed . Still could not charge my phone. A $2.00 fuse plus labor was $124..03.

Good customer service but was too far to make the drive not knowing if we really wanted to purchase the vehicle.

Matt Demoss was awesome. Highly recommend him. He goes above and beyond to help the customers out. Thanks so much.

Matt demoss was awesome to deal and helped me every step of the way! Even when it seemed complicated. Would highly recommend him being your next salesman

Matt Dawson recommended me to buy a new Volkswagen Jetta today and to take it on a test drive and I did just that and I couldn’t be happier with my purchase, he didn’t pressure me like other car salesmen normally do and provided excellent customer service, if you’re looking for a new car I recommend stopping by and test driving a new Volkswagen Jetta and be sure to ask for Matt Dawson!

Daren sucks never called us back

My dad and I were trying to find the best interest rate and deal on a car and Matt Demoss worked with us for several days and was extremely helpful in finding us the best deal!

I only interacted with Pat and Jonathan but these guys seem to be very honest about their work. Pat worked on my car mirror and he seems like a very intuitive and knowledgeable guy. Thanks a bunch!!!

Excellent staff. All staff encountered were very knowledgeable as to the technical specifications of all cars on the lot. All employees, similarly, went out of their way to assist us, including the service personnel, who stayed several minutes past the closing time of the service center to assist with a small issue.

Contacted the dealership through the website to look at a certain model of a 2018 Atlas. They contacted me on March 16, 2019 and set me up an appointment to meet with the MOD. Upon arriving we spotted the one we were wanting to look at. Salesman Jim L. met us outside and I told him we had an appointment to meet with the MOD and told him which one we were wanting to look at. He came back and told us the MOD was busy and the key to that model was out meaning someone else was looking at it. He then took us and showed us another model which was a lower package. While looking at it I walked over to look at one that had the same package of the one we were wanting. The salesman then stated Well that one is going to cost you a lot more money. making it sound like to me he didnt think i could afford it. Then we get a trade offer for us, which was well below what any other dealership had offered. I told him they could do better and to see what they could do while I test drive the one we came to look at (which the keys were suddenly back now). After the test drive he told me he got more money for ours. They came up 500 dollars. Still short of what i wanted but not a whole lot. I told him what i needed in order to trade which was 1500 dollars more than they were offering, without even going to talk to the manager he immediately said Oh they wont do that he then said let me see what i can save you on interest (that didnt matter because i was going through my credit union).came back and said the manager was busy and had 2 ahead of me (keep in mind this was an hour AFTER my appointment time.) I told him i wasnt waiting and left. Drove to JOE HOLLAND VOLKSWAGEN in Charleston and got what i needed for my Trade and bought the same kind of Atlas SEL PREMIUM just a different color.

Matt & Aaron were very nice and patient! Matt helped me find the perfect car for me

Just bought a Toyota Highlander today and was a pleasant experience from start to finish. Thanks to Matt DeMoss for his great salesmanship and service!

Always good service at Moses VW. A car wash too!

Was quoted a price on phone and then noticed at check in was being charged $30+ more then price quoted. Was given several bogus excuses to why this was and when I said I would just leave if they didn’t give me the price quoted on phone they agreed to adjust price. Bad way to conduct business.

Best car buying experience! They are VERY military friendly. Colton did a great job working with me and was able to get me what I wanted for my trade-in. Also spoke with Clete the sales manager and he gave me a great deal on a car. They have a awesome team at Moses Volkswagen in Huntington. Highly recommend if you are looking for great service and a quality vehicle!

Was the easiest and best car buying experience we have ever had. Michael Deweese was great to work with. We looked at Honda’s and VW and he was very knowledgeable on all makes and models. We ended up going with a VW Atlas but we wanted a color Moses didn’t have. Wasn’t a problem though because Michael located just what we wanted and brought it to the dealership within just a couple days. All steps of the process was easy and everyone was helpful.

Nice guys who are willing to work with you to get you in the car you want/need!

Everyone from parts to service was very helpful and took great care of me and my car.

I receive unsolicited emails from this dealership. I have tried to unsubscribe, but they keep sending emails. I live in Mexico and have never owned a Volkswagen. I have never leave lived in WV. I am tired of of their bs. Stop the emails.