This was like I died and went to BBQ Heaven. They have everything you need from entry level to the wife has no idea what Im spending. DO NOT BUY ONLINE until you have a chance to talk to them. Their prices crush what I found online and the knowledge level made me feel unworthy. Fantastic afternoon. It was worth the drive in traffic.
I purchased a Napoleon 500. I was actually looking for something else in the same brand but upgraded to the larger grill because the price was so good and recommendation from the sales associate.The transaction and delivery was very smooth. The grill was delivered a few days later and it is awesome.
Love Texas Star Grill Shop. Have bought two grills from them. Gus is always helpful and knowledgeable about everything they carry. Meat selection, seasonings and accessories there are great. Plus you can get a Saint Arnold beer while looking around. Highly recommend checking it out.
Do not shop here!! Worst service and no attention to detail. It’s like dealing with a 3rd world county customer service. Major issues with this company. 7 months and still no grill that works after $3,000.00. Yea I got jacked!! Don’t let it happen to you people. Don’t let the good reviews encourage you, total sham.
Stopped in this afternoon looking for a cast iron grill grate for a customer. James was knowledgeable, extremely helpful, and showed me the various BBQ grills they have in stock. Great store and I highly recommend stopping in to see James for your next Grill or BBQ products.Thanks again!JamiePITMASTERProffessional BBQ Grill Cleaning
Juan was all-around awesome and convinced me I need a Kamado Joe in my life
Robert helped get me a new GMG and he was very helpful in picking out what I needed. They explained how to use it, gave me a beer and loaded it up. Only improvement I can see if to have some rope on hand to help customers tie stuff down in their trucks. Great Job Robert.
In the market for a new Weber Summit series grill.Contacted Gus by text message and spoke to him about options. Visited the store and so impressed with Gus’s knowledge of Weber products. With his guidance we found the right grill for our needs. Look forward to receiving our product in the next few weeks!
Would like to say Texas Star Grill was on point. They were correct on all aspects of the buy and did not disappoint. I would recommend them to everyone who is need of a pellet grill. Keep up the great work and will see you if I ever need any type of grill in the future. Sending people your way!!
Listen, this is the best grill and meat store bar none. Always a great experience with the Texas Star Grill Shop. Robert, Caesar, James the Aggie, and Gus have taken me from a novice to a semi expert at grilling. From buying grills, to picking accessories, seasoning, and now help with the great meat selection, there is no better place to shop.
Great people who will help you with anything! Steak is amazing! Highly recommend!!
Great bunch of guys. They knew their stuff. Great to see people who are actually good at what they do. Unfortunately I do not see that often.
Morgan at Texas Star Grill Shop really went above and beyond for us! We recently purchased a new Big Green Egg from the store which was delivered the day after it was purchased. The whole transaction went smoothly with great service all around except the grill cover that came with the large egg turned out to be meant for a smaller grill. We called the shop just before closing time and Morgan immediately offered to deliver the correct cover that night. He showed up as promised and made sure the grill cover was a fit before leaving- this was at close to 7:00 PM. Such remarkable service!!! We were thrilled to have the problem solved and will definitely return to the Texas Star Grill Shop.
Delivered as promised and assembled. Staff was very helpful even though I never stepped foot in store. Thanks Gus for following up and Robert for helping with over the phone purchase.
Im very happy with the great customer service offered at Texas Star Grill Shop! Every time Ive been there (West U) someone has been available to help me with any questions. Also, I just recently made a big purchase on a grill from here and Gus was very helpful to field my phone calls and help me make the right decision!
It has been a very pleasant experience to buy from Texas Star Grill Shop. They were very helpful and committed to their delivery promise ( even in the recent snow storm!). The delivery was very punctual and the driver, Mr Elija, was so friendly and helpful. We enjoyed our experience and Mr. Gus’ expertise advise!! We highly recommend Texas Star Grill Shop to anyone looking for a new lifestyle of grilling!
Great selection and absolutely wonderful customer service from Gus. Purchased exactly what we were looking far and it was on sale.
The guys at the store in West U are very knowledgeable in all aspects of their trade. Service was and continuously is outstanding. Among other things, we bought a grill and upon delivery there was a mark on the hood from bad packaging at the factory. The delivery team did their best to polish it, however, a day later it was still very visible. Upon my email regarding the matter the GM called me within hours and had a replacement in my backyard the same day. Everything with this team has gone very smooth, quick, and professional and they always have great recommendations and advice for all levels of skill. They really celebrate what they do! Thanks a lot to Juan & Ceasar at the store and Jared (GM) for the great experience.
Purchase my first grill today and the sales rep was so helpful and informative.
My new go to place for bbq supplies! They have an excellent selection of spices, rubs and brines priced way cheaper than any grocery store. They really saved the day having Butchers BBQ Prime injection and are conveniently open on Sunday which is amazing as I do most of my cooking on the weekends. They even have a great selection of wood chips and chunks and post oak in bulk at an amazing price. All the employees were knowledgeable, friendly and willing to help and the store is huge and very clean and organized. They have tons of traegers and kamado grills if thats your sorta thing but had a great selection of Weber parts and accessories which is exactly what I needed. If you need gear for your cook, swing by and visit Ceasar and his team, they know their stuff and have everything you need at great prices.
Thanks, Robert, for the helpful information! I didnt buy anything today, but I plan to buy from from you guys.
The entire experience was amazing! Gus was an excellent salesman, and really helped me narrow down the best grill for me, since it was my first one ever. Texas Grill Shop delivered the grill super fast and made sure I had all my parts. The best was Jared personally came over to help me get all setup and stayed with me for an hour teaching me all about the grill. Overall excellent customer service and can’t wait to go back and buy our pizza oven and so much more!Thanks,Austin
Great people working there! Really friendly, knowledgeable, and know their stuff.
Amazing service. Great selection of grilling supplies and meats. My go-to place for all my grilling needs.
The staff there is really helpful. They have lots of patience and gave me a really good overview of everything I needed to know. And, they helped me exchange and change my order multiple times. To continue, they assisted me by answering questions and calling me multiple times after the purchase to make sure everything was good. Overall, the store has the best customer service I have ever seen, and the store is really neat and organized as well. I would highly recommend this store to anyone looking for great quality products.
A little pricey. Nice stuff.
I posted in a Facebook group asking about recommendations for a drop in grill. Ernesto Elizondo Jr. responded who works at Texas Star Grill Shop. After doing some research I stopped in and ended up buying a grill from him.He was very informative, offered great pricing (even threw in a bonus) 🥰, was very helpful, guaranteed the discounted pricing he quoted me whether I purchased during the Black Friday weekend or not...no pressure. He was super nice and provided an all around great experience.I appreciate the recommendations and if you’re ever looking for something similar I certainly recommend talking to Ernesto 👍
Everyone was super helpful and awesome sales going on.
Purchased my second Traeger from Gus. What a great place to shop for all things grilling. This guy really knew which one I needed to upgrade to. Thanks for making my choice so easy.
Went to check out the grills. They have a huge showroom with various brands and accessories. The sales staff was very knowledgeable without being pushy. I ended up buying a Traeger grill and they will assemble it and deliver it at no cost! Great experience!
I recently stumbled upon this store while looking for a Green Mountain pellet grill. Wow! What great customer service. I am SOOOO glad the other store I called first was out of the model I was looking for! FREE delivery and setup saved me tons of time and effort. These guys really know grills, especially pellet grills as they carry three of the major companies; Green Mountain, Traeger, and Memphis (high end). Their prices cannot be beat - even online! Try them and you will be glad you did.
Great deals!! Wonderful staff!! I am kind of online buying person but this place changed my mind. Definitely Texas Star Grill shop Houston earns A+.
I just wanted say thank you very much for the professionalism of you service, I received my Kamado Joe Big Joe 3 and it is everything I hoped for. The communication with Texas Star Grill shop was unprecedented, this grill was on backorder for months I originally purchased it at the beginning of the summer and during the entire waiting process you guys kept me up to date with transit and the delivery, not to mention my Camp Chef flat griddle that was purchased through you guys it has been keeping me sane in anticipation of the Big Joe. I will be posting pictures soon on my first cook. Again thank you guys so much for a fantastic product and beautiful delivery experience.
They got all kinds of grills and pretty knowledgeable staff to help find the right one.
Friendly, knowledgeable staff and excellent selection of BBQ products. I totally recommend this place.
Knowledgeable and friendly staff. They have THE lowest prices of any competitor in the SE Texas area! (Believe me, I have researched prices on the Big Green Egg) They price matched their competitor! My husband and I were just going to look at Big Green Eggs, but Texas Star Grill Shop prices are what sold us.
Always excellent service, prices, and inventory. Ask for Gus he’s very friendly and knowledgeable.
Great place, fun guys.
Wandered into Texas Star Grill and had a GREAT experience. They have a wonderful selection of grills and accessories for gas, charcoal and ceramic grills. I like shopping at specialty stores because the level of customer service and product knowledge of their sales professionals is so much better than big box stores and TSG did not disappoint. My sales pro Gus was was not only incredibly helpful but had a deep knowledge of Kamado Joe grills. Guarantee Gus and TSG will be getting my business going forward.
Excellent service and large inventory.
Last week I called these guys to buy the Pitts and Spitts Maverick 1250. I was lucky enough to get one that was coming in on a truck in a few days. Sure enough 3 days past and I get a call to schedule delivery for the next day!! When the gentlemen showed up with the pit he let me know that Pitts and Spitts did not send the meat probe with it and they would call me when it arrived. They called about 5 days later and said they had my temp probe and would be delivering it to me in person!! Thats awesome service!! I would have been happy if they had just stuck it in the mail. This is why Im a repeat customer!!
My wife and I just moved to Texas. Both of us have always lived in city apartments, so now that we live in a house with a backyard, we decided to get a grill (for Father’s Day). I spent several days researching grills on YouTube, Lowe’s, and Home Depot. I randomly found Texas Star Grill Shop on yelp. We went to the store and 15 min later I was the owner of my first grill!!!Dave at Texas Star Grill Shop was terrific! I told him exactly what my needs were, and he recommended the perfect grill. I went with a Traeger Pellet grill. Right now, they have an awesome Father’s Day special with free delivery and free accessories. Their delivery team set everything up and helped me fire it up.I would definitely recommend Texas Star Grill Shop for first time buyers (like me) or the seasoned pro.Thanks TSGS!
Texas Star Grill Shop is the Bomb 🙂👍👍 I just love to shop there, what a Selection of Grills charcoal and Gas for the professional or amateur chef in your family and Gus the manager is very Knowledgeable and very polite he is always happy to do what ever it takes to see that you are very happy with your purchases. What a selection of really Great meats I shop there every week and I highly recommend Texas Star Grill for all you Bar-B-Q and Grilling needs and supplys.Barry
Very helpful and professional, may be it my phone but I cant find the share location button
Best grill shop in Texas. I could shop for hours in there, it is really so much more than a grill shop. Very helpful staff and first rate products and supplies.
Good place
David and other support at Texas Star Grill Shop helped me out of a time-line issue I had. I needed stainless steel cabinet doors, drawers and trash-bin for a big patio/outdoor kitchen construction project with a tight timeline. They went above and beyond to insure that I received my stuff quickly. David kept me informed as promised and I had all the stainless items in-hand in less than a day.Also, I purchased a fancy gas grill that I wanted the burners configured a specific way and David figured out a way to make it happen. They are holding this for me will deliver and “drop-in” the grill when the granite counter top is finally installed. Try and get this level of service and communication from mail-order Amazon or BBQ Guys. They beat their prices also.These guys are top-shelf with a can-do attitude.
5 stars and well deserved. Got an amazing grill and customer service to match. Had a couple kinks getting things how I would of liked and Jared came out to my place and got me squared away. I highly recommend Texas Star Grill Shop.
Great place to get lost in for BBQ fans, always very friendly and helpful to your BBQ needs!
Friendly and knowledgeable staff helped me with a grill selection with which I am very happy. The delivery was also smooth and as expected. Dont blindly buy a grill at a home improvement store. Go here and learn from experts.
Thank you Texas Star Grill Shop and thank you Gus. Just got a Green Mountain Grill Prime Jim Bowie.
Brick and motor store so much better My recent experience buying a Traeger Grill from Amazon was bad. Did my reviews and bought a new PRO34 grill. First day using the auger came loose due to poor design of the cotter pin. Was difficult to remove auger. Took several efforts to resolve. At first thought it was plugged. Not the case. Use 2 differ cotter pins to fix. However the controller was damaged even following instructions. Discuss this with salesman David from Texas star. The model sold to me from Amazon was a old model which Traeger quit selling. The one I bought PRO780 had wifi, much improved auger with a reverse for unplugging with a stronger motor. The new model had a variable speed fan. Was having to spend an additional $100 to attache a wifi. Brick and mortar stores are so.much better. Able to talk to a knowledgeable salesman!
Love these guys. Excellent products and customer service cant be beat!
Great place and great staff
Good and knowledgeable staff, got a great deal on a Traeger pellet grill and accessories. $300+ in savings. Will be going back for a kamado in a few months.
This is the best shop/store that sells grills in Houston. Notice how I didn’t say grill shop. Because I want to be clear that I am comparing this place to any store that sells bbq equipment. This includes Home Depot, Lowe’s, Ace, target, etc.... If you are looking for a grill or any other bbq equipment including ribs, glazes and even meat, please don’t go anywhere else. You will not receive anywhere near the quality of customer service, the fair prices, or wide selection of equipment anywhere else. I recommend asking for Jared if you have any questions, but that doesn’t mean any of the other staff isn’t helpful. Everyone is so smart and willing to go out of their way to help you. We visited today (Saturday) and they had some free beer for their customers from their sponsor (Saint Arnold’s). Even my wife had a great time, and thats really saying something. Do yourself a favor and just stop in with an open mind. You might spend money or you might not. But you will definitely leave feeling like an appreciated customer.
Wanted to move to a pellet grill. So many options out there. It was very nice to speak to someone who knows instead of whoever happens to be on shift. Gus was reaponsive, passionate about product and provided much better experience than buying from big box or online. Free delivery in Houston was nice and had it to me within a day.
If you are a grilling junkie like me, you need a place like this to get your fix. I did not buy my BGE here but I do come here for all of my accessories. The staff is passionate about grilling and smoking. They get me. They understand my needs. And they dont pressure me or hover when Im just looking around and dreaming. They have a great assortment of spices and marinades, and if youve got a question, someone there has an answer. Stop in and walk around sometime. I think youll like this place.
This is one of the best stores Ive visited to make a purchase. Very knowledgable staff and incredible inventory of products.
I was looking for an off set smoker to get for my husband as a gift at Texas Star Grill. Not only did I find the perfect smoker, but the guys working there are knowledgeable and extremely helpful when it comes to grills. I learned so much about what style grill was the best fit for him. They also took the time to deliver the grill and set it up (not an easy task)! Thanks again, my husband loves his new grill!
Staff is always friendly and eager to help without being overbearing. Great selection of smoker wood -- not just pellets. Surprisingly good source for high end meat at good prices!
Ceasar was great and extremely helpful! Facility was clean and had everything you could possibly want for any type of pit that you want. Thank you!
These guys are friendly, knowledgeable and went above and beyond with educating us and delivering the product. We went by the store multiple times before we made our decision, and always got good service.
Great service and prices. They know their stuff.
These guys were great! I got a great deal on a grill, outdoor refrigerator, and side burner. Plus they gave me food that they just cooked that day on their grills, a Napoleon stainless steel toolset, and two beers! Definitely recommend coming to see these guys! Ill be returning someday for a keg set
Very knowledgable no pressure sales staff. I bought a Saber commercial grade stainless propane grill for a good sale price, they threw in a nice cleaning brush, and half off the cover. Free delivery SAME DAY!! the delivery guys were courteous and clean, and hauled off my old grill. Thank you Texas Star, this is how you do customer service!
Great placement going it for years staff is very friendly very knowledgeable and always willing to help. If you love barbecue and a smoking its the place to go
This is THE place to go for your grilling and smoking needs. Top notch service.
Customer service is top notch. Big selection of pits, spices, utensils and wood. Prices are good too. My only stop when I need to restock for anything bbq related.
I can’t say enough positive things about Texas Star Grills. Id give a higher rating if that were possible.I’ve been going there for several years to get BBQ accessories and previous grills. I recently decided to upgrade for a substantial unit. Texas Star Grills gave great advice. Unfortunately, due to some user error and a design flaw (in my opinion) the grill overheated and melted the wiring in the unit. I went back and forth with the manufacturer and wanted to restore the unit without paying an arm and a leg (it was a bit my fault, but it was also only a couple of months old) Regardless, while the manufacturer did anything BUT step up to the plate, Texas Star Grills did. My salesman there, Gus Johnston, was awesome, advocated for me and ultimately went to the shop owner who, unasked, replaced the entire unit, no questions asked. That is a company that stands behind their products and FOR their customer.Not only do these guys know all there is to know about BBQing and Grilling, but they are a friendly place to shop AND provide incredible customer service…the kind of service you don’t see much anywhere these days.SHOP HERE FOR ALL BBQ, GRILLS AND ACCESSORIES!!
Unhelpful pompous jerk turned away large sale will find more helpful location if you want a conversation with someone who clearly doesnt want to actually sell products this is your place otherwise find someone who wants your business. Cannot speak to quality of products cuz dude clearly wasnt going to help with that
Consistent quality, a great dinner at a fantastic price. Highly recommended!
Great spices + everything you need for setting up and running a home BBQ. Very Satisfied.
This place is very knowledgeable about what it sells the Traeger Grills everything these people sell their and everyone working there can help you out all you have to do is ask I love this place
Great selection
Customer service was great. Pete was very helpful in explaining all the different types of grills I️ was looking at. He was very knowledgeable and friendly. I️ didn’t make my purchase this time in but I️ will be returning to make my Traeger pellet grill purchase very soon.
Very nice store, great pricing and sales guy very knowledgeable, friendly and patient with us( first time customer)
Gus was very knowledgeable and helpful! Thank you!
I went in today for the first time. The owner was extremely knowledgeable about her products and seasonings. She made a recommendation on several rubs and I bought them all. The steak rub she recommended was perfect on the ribeye cap steak for dinner!!!
Had to replace a 10 year old Cal Flame propane grill 32. Checked all the online reviews. Delta Heat came in first. Then I checked sources and Texas Star was the best value with the best price. Michelle Martin was my contact - family run business so they treat their customers great! She was very well informed and I was very pleased with the transaction.She scheduled delivery and the day before I got a call to confirm...then day of the installer called me to confirm again.Installation was smooth, no problems, clean work and fast...I highly recommend Texas Star Grill shop for all your BBQ needs!
Have purchased two pellet grills from Texas Star Foods over the past few years. The folks that own the place are great to work with and very knowledgeable. Have called them a couple of times with questions and they have always been helpful over the phone.
Great people and thanks for a good time and great food
Bought a pellet based grill and found the knowledge and customer service excellent. It is nice to engage with business people who are experts in what they sell. Highly recommend.
We went to look at grills before Memorial Day and found our new grill here. Not only did we find great deals on grills and Traeger pellets but also we were met with outstanding customer service. Definitely a place to shop if youre looking for a quality grill from knowledgeable owners.
Shopping here is a joy. Great products, top notch staff and outstanding service. Wouldnt shop anywhere else!
This is the best grill shop I have ever been to. They were so helpful with everything. I would highly recommend them to anyone who is serious about grilling or barbecuing.
Great place. Friendly service. Even had free beer. Lol
Found this place with a Google search for pellet grills. Went in to buy a separate grill and smoker and after talking to Pete ended up buying the Memphis elite grill only since it can do everything I wanted. I searched all over the internet and NO ONE could come close to their price plus their customer service is top notch from the owner, manager and sales people. Will refer all my friends here.
Friendly staff. Answered all my questions. Highly recommend!
I have ordered Traeger pellets from Texas Star Foods online several times. They have always provided fast shipping and great service! Rick has always responded to emails promptly. I could not ask for more professional service.
Great guys. Very knowledgeable. Happy with my purchase.
Excellent service!! Went to a lot of grill shops but this is where I made my purchase! You will not regret!Thank You Wynton!!
Everything you would need for wood grilling. Salespeople are very knowledgeable and helpful--great selection of everything grilling.