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Yulonda Beauty Supply
814 Edgebrook Dr, Houston, TX 77034, United States
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Yulonda Beauty Supply
Comments
La
Review №1

They had everything I needed and more and the prices and service were amazing!

Es
Review №2

Staff is very helpful and there are a wide variety of hair products to chose from. Nice environment, clean and well kept. Prices are good too.

Ta
Review №3

I love love love this place! The lady is always so helpful and patient and I appreciate it so much! So many selections as well! Let me head up there as we speak!! Keep up the great business!

Ma
Review №4

Very nice people here and they keep everything in n stock

Te
Review №5

Great selection and its black owned.

Li
Review №6

I have been going here off and on for years and I’ve never had a bad experience here!! The woman who checks me out is always so sweet. (The only bad reviews on here come from people who used google to bash other people’s businesses, check their other reviews on different company’s😐).

ME
Review №7

They dont give prices by phone, junk. As if they items of thousands dollars to not be able to give prices.

Cl
Review №8

I love this beauty supply. I’ve been shopping there for years. They keep up and stock all the equipment and products for anyone’s needs. I really recommend this family owned black business.

La
Review №9

The best place

Ve
Review №10

One of the few black owned beauty supplies in the area. Ms Yulonda providers personable service.

Si
Review №11

I love miss yo

Ra
Review №12

The owner was very friendly and helpful. She assisted me in my decision making and made sure I found everything I needed. I love supporting this store and have been a customer for quite some time. Thank you all for everything. God bless!!!

G
Review №13

First in for most, I just want to say that Ive been supporting this business for several years so I assumed that my feedback as a customer would have been valued but apparently I was wrong. I assumed that customer retention was a priority but after being yelled at by the male owner, Michael, that answers the phones on 12/13/2020, I dont believe I will be further supporting this business.As I stated, I have been supporting this business for years as it pertains to my immediate cosmetic needs. This past weekend I wanted to continue my support considering these challenging and unprecedented times. I was searching for 100% Afro Bulk Hair to manipulate for a specific hairstyle. The female owner, in which the store is named after, told me she had 100% human hair so I made my way to the store on 12/05. I told the owner that I needed that hair for bleaching and dying purposes and was reassured that the hair would qualify. I purchased two packs of hair and later on that evening began to examine the hair. I have a previous license in cosmetology and with the knowledge that Ive acquired I grew suspicious of the hair. I consulted with another licensed professional that did not recommend the hair. The professional spoke from experience and stated the hair would not process concluding false advertisement.I called the beauty supply and was told that only in store credits were allowed, no refunds. In result, I was offered an exchange in which they had no other alleged human hair afro bulk hair line. The manager replaced the hair with a different shade and reiterated 100% human hair quality. I took the hair home and began to style and rinse the hair, the hair did not respond as normal human hair would. At this point, I was very frustrated because money was wasted and felt that I was owed a refund for false advertisement.Finally, I called the beauty supply for that last time on 12/13 and spoke with that male owner. I reiterated to him the fact that I have been supporting the business for years and began to explain to him the nature of the situation. After a few minutes of elaborating, the manager interjected and responded DEFENSIVELY/RUDELY. The manager implied that the issue was not his problem and referred me to the distribution company of the product. The manager insinuated that I knew nothing of what I was talking about responding very dismissively. The male manager from that point on would not allow me to finish speaking and so I had to essentially argue with him to get a word in edgewise. Eventually the manager agreed to give me a refund and abruptly disconnected the call.While I understand that beauty supply does not make such supplies, the business still holds a level of responsibility and transparency for the products sold.. As a consumer, whether or not they consider the product line to be misleading I am still entitled to a refund due to false advertisement. The situation did not have to be that serious or difficult but the manager was obviously defensive. As a professional and business owner, he had absolutely NO RIGHT TO YELL AT ME AND DISRESPECT ME. I in no way disrespected him. Apparently, they do not care about customer service or retention therefore there is no need for me to continue to do business with these people. ALL IT TAKES IS ONE INCIDENT TO LOSE CLIENTELE!!!**Update and Response**Per the Better Business Bureau and FTC, this incident is definitely eligible for reporting and reviewing not only on a customer service level but for business practice as well. The BBB has already been reported to. If the business has been in operations for 24+ yrs there should easily be over 100 reviews with moderate business. The manager could stand to be a bit more humble and receptive versus condescending. Only 89/90 reviews in 24+ yrs is not impressive. Per other posts on Google, the items are depleted and outdated. Also, Google is not the only site available for reviewing. Someone else has posted about the misleading merchandise, fake hair, per Yelp in 2016.

fa
Review №14

Was the only hair supply for miles with an anti-reversion kit. Black owned and friendly owner ☺

Ki
Review №15

Me & my mom have been coming here for years, the prices are amazing & they are very sweet, always willing to help me out with everything i need, very friendly! Their the best in town literally, I highly recommend! Will be back soon

Mo
Review №16

Found exactly what we were looking for

Da
Review №17

Very nice i will return. She didnt have the hair i wanted but you cant beat the customer service

Sc
Review №18

Came in for bleach and green hair dye and the man working was super nice. He suggested really good products for my son’s hair. And everything is super reasonably priced.

Ti
Review №19

Great service and affordable prices. If you cant find what your looking for theyll definitely help you out!! Its a pleasant experience every time I go.

Br
Review №20

Friendly customer service. Love that its black owned.

Ap
Review №21

I am so happy I lucked up on this GEM. Excellent Customer Service & Welcoming VIBE. I will definitely shop again. #BlackOwnedBusiness #BlackExcellence

Zu
Review №22

Im not visit yulanda...Im going to zmservices money transfers....good services

Pa
Review №23

Prices were awesome. Variety very good. Cashier was very nice and very knowledgeable about products and prices!

Ch
Review №24

Ive been going to Yulondas for over 20 years and I have a good experience when go.

Ma
Review №25

Good prices on lashes

Am
Review №26

Literally the only place on the south side of Houston where I could find a sponge brush for my sons hair. It was reasonably priced and the guy there was super nice.

FO
Review №27

Nice hair and products. Im a big supporter of black owned companies

NI
Review №28

Excellence service very professional and polite

Ve
Review №29

Thank you for helping out with what my daughter needed, shes a happy customer.Great service, and reasonable prices.Thank you. 😊

Ma
Review №30

The gentleman in the store was very kind

As
Review №31

I was able to find everything I needed and every was very reasonable....the cashier was very nice and helpful as well

Dr
Review №32

Very friendly service but the selection is very limited selection. Should incorporate a online ordering service to expand customer options.

Ro
Review №33

Great customer service! I appreciated the help in choosing a wig after having a horrible hair experience! Would definitely recommend going if you need a wig.

Mi
Review №34

Lots of name brand hair and beauty items. Prices were very reasonable compared to Foxx or Sally. The employees were very friendly and knowledgeable.

Sa
Review №35

The cashier he was very patient and helpful

Re
Review №36

They inventory is very depleated, not much to choose from but was told she would get more items soon.

Ch
Review №37

It was wonderful! Exceptional service.

Cy
Review №38

So happy to have found a black owned beauty supply! Service was excellent and I got what I needed!

An
Review №39

Great customer service

Ge
Review №40

My daughter got some merchandise from this place and this was a return visit.

Sa
Review №41

Very professional. Friendly customer service

ma
Review №42

Do you help customers find a wig that suits them best?

TR
Review №43

Very great customer service! Family oriented, great selection and great pricing. Will continue to visit again and again.

Mi
Review №44

The lady was very helpful in helping me find what I needed and the prices are fair as well.

Ca
Review №45

Black own, super plus for me, great customer service

L
Review №46

Its little but she has everything in there

Da
Review №47

AwesomeJacquelyn D Watson

Ma
Review №48

Exceptional service friendly knowledgeable owner..

An
Review №49

Awesome place!! She has everything you need!!!

Ma
Review №50

Great service and low prices!

ga
Review №51

Good customer service!

Gr
Review №52

Good Service

De
Review №53

Great customer service

Zo
Review №54

Is this a black owned beauty supply?

An
Review №55

Variety of products to pick from great.

Pa
Review №56

I love this place.

B
Review №57

Good selection

As
Review №58

Yolanda so nice.

Da
Review №59

Awesome store with knowledgeable staff

Ro
Review №60

My go to beauty supply

Be
Review №61

Good location

Gl
Review №62

Good products

Re
Review №63

Great service

Ho
Review №64

Great prices!!

Du
Review №65

Friendly staff.

Sh
Review №66

Awesome service

Re
Review №67

Helpful and courteous

Me
Review №68

Exellent costumer service, exellent wigs variety at fair price, a lot of accessories and very good tips from the attendant lady (May be the owner or worker)Excellent customer service, an excellent variety of wigs at a fair price, many accessories and very good advice from the lady who attends (I dont know if she is the owner or worker)

Ce
Review №69

Lots of variety in wigs and hair extensions, excellent customer service ...

Information
3 Photos
69 Comments
4.6 Rating
  • Address:814 Edgebrook Dr, Houston, TX 77034, United States
  • Site:https://yulonda-beauty-supply.business.site/
  • Phone:+1 713-946-5415
Categories
  • Cosmetics store
  • Beauty supply store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:11AM–5PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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