ERICA is extremely helpful. There was an issue with my film photos being developed. She remain calm, did not give any sort of attitude, and was very professional. I was extremely pleased with how the situation was handled. I have lived in the area and have been coming to this Walgreens for years. I have never really had any great experiences or super bad experiences, it was just a normal Walgreens! But,, I feel like this was worth mentioning. Thank you, ERICA!

Pharmacy staff isn’t helpful at all. You’ll be better taken care of somewhere else.

Have been coming here more than 15 plus years but the last few times including today, customer service is not what it use to be. I dont understand why its so hard for people to understand its the WAY and the TONE that you talk to people makes a difference.

This is the slowest, most poorly managed pharmacy I’ve ever seen. My prescription has been ready for 45 minutes. There’s no one else around, and yet I’m still waiting. I’d do Amazon pharmacy before I ever come here again.

Okay cashiers always look like they hate their job

This is the WORST Walgreens in Houston, TX. There are four to five workers in the pharmacy and it takes them 1 hr to 2hrs to give you your meds. It a shame that it takes that long!

I’ve been coming to this Walgreens for about 5 years now. I’ve always had excellent customer service at the pharmacy and at the front register. The only issues I’ve ever encountered at the pharmacy are with my insurance. And every time, the staff has been super patient and willing to help sort through it.

As I checked out with my merchandise I wanted to receive cash back with my purchase. While talking to the clerk I indicated on the scanner during check that I needed cash back and forgot to get the cash before walking out. Realizing what had happened 10 minutes later I returned and explained I forgot to receive my cash, so the manager patiently sorted the situation out

Horrible store. They advertise prices that won’t be honored when you get to the register. You’ll figure it out hours later and have to go out if your way to get your $5 back. Store manager could care less and didn’t even make an effort to correct their wrong price tags. They know they are screwing customers and are proud of it. Watch the prices when you check out!!

The worst customer service experience ever. I had to return some items that I purchased two hours earlier. I had the receipt, was told to go the photo counter and the manager will help me. I get to the counter and I literally can reach out and touch the Shift Lead Ericka Thorton, this lady had me waiting at the counter for about 5 minutes until I said is any one going to help me. Her response was you were on your phone. It does not matter if I was on the phone or not as a paying customer you should have acknowledge me when I walked up to the counter. I saw you and she saw me, and I was not on my phone. I think ERICKA THORTON needs to take a Fred Pryor seminars on Customer Service, not only did she speak to me in an unprofessional matter her appearance was unprofessional. Working in a public environment your appearance needs to speak volume. Her vest was to small and her stomach was hanging out her shirt. I dont know if thats how Walgreens allow their employees to dress and represent their company. She was not in I am pretty sure Walgreens dress code. Let me not forget, she followed me out the store. I am not a thief, I had my receipt and it was only $8. For $8 I was talked to as if I was in the wrong, The WORST CUSTOMER SERVICE EXPERIENCE EVER.

I havent used this pharmacy in over ten years, and I dont remeber it being particularly bad, for a Walgreens.But the people up front are all very nice, helpful, and have pleasant attitudes.No easy feat, given the amount of abuse the public wages on them.I hadnt been here in years, till today, and I dont live in the area anymore, but I must tell you I was pleasantly surprised by their professionalism.

Friendly and caring staff. Always ready to answer questions and most importantly quick and efficient.

I wish I cold be reviewing the general staff because they are very nice. Let me start by stating this in my neighborhood store and I visited it almost 4 days a week for 3 years. However, we had a serious issue with the pharmacy and filing life saving medication prescriptions for my child. The pharmacists here tried to fill one of my daughters prescriptions incorrectly. We ended up filling it with another pharmacy after contacting our insurance and confirming that Walgreens could, in fact, fill the prescription. I filed a complaint with Walgreens and the Texas State Board of Pharmacy. Jaimol, the pharmacist, contacted me afterwards to tell me I was wrong and talk over me without ever asking what the issue was. She should not be in forward facing position that contacts customers. She is REALLY BAD AT IT. She managed to make me so upset I have now moved pharmacies and have not gone back since. I hope the pharmacy board fines them for their incompetence in dealing with prescriptions. What kind of professional contacts a customer to tell them off without even asking what the issue was? Please fire her. Shes a walking lawsuit waiting to happen. Do not fill kids prescriptions here. They dont know how to do it as confirmed by my insurance provider.

Use the app to save on esencial things

First and foremost, I’ve shopped at this location for many years. I’ve seen the turnover rate with employees... Now in between the distance of my home to the store is about 5 miles I live in galleria area but always choose this particular location, its near a sports bar that I frequent. I will say for the most part, the store is ok for the urban demographic.I am a retired UNITED STATES 🇺🇸 AIR FORCE VET and a new OPTIMISTIC reviewer. I chose to review this locationSo for the past few fridays I’ve been going in to store a little after 8pm I’ve noticed that the Hispanic cashier towards the front does not greet ALL customers and is not very friendly to ALL customers. To me isn’t truly important as long as1. the sale is made2. The cashier says what the total of the order is..which he did do, but lack of CS does take a lot away from the experience. Carrying on, His name tag was not visible so I asked him his name which he told me without hestitation and turned it around. For that I will not include his name.(ro) He also didn’t ask me for my card number as a matter of fact, he said nothing and it’s his third time within a month. Possibly because a lack of quality customer service or I will even say a language barrier but in that case I blame the company or maybe it was racial profiling which I would be so disappointed if it was the case.I do feel that this location is no longer for me and I will tell everyone I know of color to avoid this location.in conclusion the store was clean but would probably be better ran by 🤖 robotsDonald’s“Security scan cosmetics please”

Poor customer service, had to wait 50 mins to get my prescribed pain reliever when there is no other patient

Horrible waiting on my son meds for 30mins when I got to the window they said it was ready so why am I waiting this long for something that’s ready ? I like cvs sooo much better

This is the worst walgreens Ive ever been to. 3 hours on average to get prescriptions filled. Pharmacist speaks English as a second language and hasnt understood simple medication and immunization questions on more than one occasion. If they say Rx will be ready in an hour in a half expect it to be at least 3.

Worst pharmacy ever, told me it’ll be ready in thirty min. That turned into four hours, then told me they can’t fill it at all. Should of just went to my usual pharmacy to begin with but this one is literally two blocks away from my house.

Dropped off Rx yesterday afternoon. I show up today at 10:00am and Rx is just now being filled. Rude staff and awful service. Will be going back to CVS after this experience

Store hours say 8am - 10am, waited 30 mins and at 8:30 they still hadnt opened. No sign of anyone. Older people sitting in cars waiting, Im assuming to fill or pick up prescriptions and its a ghost town. SMH Then they arrive at 8:35 slow poking and go in and still lock waiting customers out!!!😠

This is the second time Ive been here before 12 and the doors are closed Ive brought it up to the Manager and was surprised and didnt know why it would be close, it was 11 pm and the doors were closed again, WTH!!!!!

Vernita was very rude...