It was my first time purchasing a car and Laura Solis made sure I had the best experience! She was very knowledgeable about the vehicles I was interested in and helpful with my budget. Hands down the best customer service I’ve encountered in a long while! Laura was great, her coworkers were awesome and the facility is extremely clean. Don’t hesitate to shop here. Ask for Laura Solis!!

First experience with this dealership (2021 F-350 for an oil change), and I was very pleased. Irvin, my service advisor, was great to deal with and kept me up to date via text on progress throughout. Wait time was far less than I expected, and the complimentary car wash was an added bonus. I’ll definitely be coming back!

Have been a Sterling McCall Ford Houston, TX customer for now two years and have purchased two units from the dealership this far.Im a small business owner in the transportation business and Sterling McCall Ford has helped and see me grow my fleet will also getting an amazing and awesome after sales customer service with excellence and professionalism.Despite the Covid-19 pandemic situations, Im happy that I made that business decision to have that mutually beneficial business relationship with Sterling McCall Ford Houston, TX.Thank you 😊 and keep up the good performance 👏 🙌 👍 !!!

The service was faster than expected. Chaise, the service advisor, was friendly and helpful. This (plus the coupon special!) is a great reason for me to come back for service in rhe future!

The check engine light of my car was on so I dropped the car off at Sterling McCall Ford. The service agent asked if I was going to pay out of pocket or with an extended warranty. I responded with out of pocket. He later called me and told me what was wrong with my car, and I rejected the service because I could do it myself. When I went to pick up my car, I was very surprised with a $160 bill for diagnostic fee. I was never informed about this charge before I was expected to pay. He then got defensive and said well I asked you if you were paying out of pocket or with an extended warranty, but never once mentioned the diagnostic fee when I dropped off the car nor on the voicemail I received.I decided I wanted to talk to a service manager. He was willing to refund me 50% of the fee because they did put time into the car and told you what was wrong. Is this not one of the purposes of the service department? I have never once been charged to be told what was wrong with my car.Not to mention, they quoted me over $500 when the average cost for replacement was $250. Glad to say I fixed it myself for $75. Long story short... I do not recommend this service shop and always encourage people to do work on there car at home!

Since I move to my area I go to Sterling McCall and Sergio always takes care of car. He is super professional and available to take my vehicle for maintenance. The location is friendly and their prices affordable .

I needed to get my Transmission looked at and they were the only Dealership within a 200 mile radius that was only a week out for servicing Transmissions and I was able to get my car in for them to diagnose it and see what is wrong with it. Very prompt and friendly staff.Irvin and Erwin brothers were fantastic guys! Have kept me up-to-date with my car as of today 9-2-21!!! Great Dealership 👍!!

They had a complimentary car wash and vacuum and didn’t vacuum! They have online coupons but don’t let you know. I was getting a brake job and I believe I was quoted $269.00, I went online and got the same job for $179. Customer service was good, just wish they would have told me about the coupons.

I had a very good buying experience at this dealership. My salesperson was very knowledgeable and easy to work with.

I had an excellent experience trading in my car for a new one at Sterling McCall Ford. I really appreciated working with Cesar Torres who listened to what I was looking for and helped make everything easy.

Worst customer service ever.I called yesterday and was on hold for 15 minutes, when my call was answered and i asked if they can cut and program a key, i was put on hold again until she called the store and asked if it can be done.I was told to go to parts the next day between the hours of 7a and 4p.I sent my son, the second he walked in he was turned down due to the machine being broken.I called to speak to customer service, I had to repeat myself 4 times getting transferred every time without a resolution.What a waste of time and energy...

Had to pay 5k mark up for a online booked car. Dont understand this 🤷🏽‍♂️Sales people are responsive especially Frank Brian. But lied to me about 5k mark up which is not normal.Edit: the response from the owner seems to be generic, I emailed them with details but never heard back from them.Error on my side: I didnt do enough research on my own, relied heavily on the salesPlease dont get your online booked car delivered to this location. I inquired 3 more places and no one is asking for mark up on Mustang Mach E that I paid for no good reason.

From Our first call to request information for the purchase of a Truck, the Attention received by Our Advisor Laura Solis, was Excellent .. !!!Always with a Great Service Attitude and at all times seeking to satisfy our purchase need, His extensive knowledge in the automotive industry helped us make the best decision, at all times She was aware that we felt comfortable in the Agencys facilities while preparing all the required documents and until concluding with the signing of the purchase and sale contract in a very short time. Thanks to all the team of personnel who work there and who make all this possible.We are sure that our Advisor wanted to surprise us and managed to leave the best impression from the first contact to the conclusion of the sale.Thanks for everything Laura Solis, now we enjoy an excellent vehicle that will take us to enjoy all our comfortable trips.

The worst place I could ever go the buy a Ford vehicle!!! Treated me disrespectful and they have zero patience for their customers they try only to make sign up for buy it and they dont care a bit about your experience as a customer! 🤢🤮🤢🤮 Dont gonna buy there and definitely will not recommended any one to buy there!!! I went to the other location on north Houston way better experience.

Sterling mccalll was great to deal with. Straight forward about my vehicle purchase. When I noticed the alignment needed to be adjusted they were more than willing to correct it for me. Would definitely recommend them to anyone I know. Very pleased customer!

Worst service EVER!!!They don’t know what’s going on over there, cars that they already sold offer to new customers, then they tell you it’s not available!Know your business!!!

Great service! Walked in, got my recommendations got some warranty work checked in and was in and out with in 5 mins.Andrew, text me updates periodically through out the day and had the car ready for me to pick up prior to the agreed time! Service was exceptional! Go see Andrew, he is the epitome of a professional service advisor!

Chase, my service rep, was great. He is a 5-star. He communicated with me and kept me informed every step of the way. My only issue is they did not look into one of the things I asked them to look at and I’ll have to bring my vehicle back in.

I honestly wanted to give this dealership a great review. This is my first time ever having a Ford vehicle and going to this Ford dealership. I initially only wanted to bring the car in to just get A regular factory service but my engine fan started to act up the day prior and would not stop running which caused my battery to die. I took it up there, waited an hour and a half in the waiting room (got there at 7:30am) to be told that they checked everything and that it must me an electrical issue and needed to order parts/change fan. I dropped it off the July 3rd and the car was ready July the 6th. When I got the car back I immediately noticed that the center console armrest was damage. I don’t know how or what they did to damage it but I went back inside and told one of the service guys that there was damaged and showed him the photos. I was told that they would have to look back on the cameras to see what happened and that they would get in touch with me. That was 2 weeks ago. I have been trying to call them and Have been getting the runaround. I was told I needed to contact the service manager but was unable to get in contact with him. He tried to return my once but I missed the call, and tried to call him back But still got his voicemail. This dealership had no trouble taking my $1400 payment for the service but is having trouble giving me a call back to fix the damage that they did to my car. I don’t know if it’s because I’m a woman that they feel that they can take advantage and walk all over me but this is not okay.

Don’t waste your time going to this dealership. The online / internet price is not what you will be paying.I went in to buy a pre-owned F-150 with an internet price of $45,681, which was a great price. I was prepared to pay full internet price + TTL, however they wanted to tack on an additional $2,495 for a “Certified Pre-Owned” certification, an additional $795 for a “bed liner” (that they supposedly installed which it was obvious the liner was not installed by them due to not being new and costs $495 dealer installed), an additional $595 for a “tailgate lock” which costs $29 through Ford and $10 installation, and $1,495 for “tint, wheel locks, and nitrogen in tires” (which none of the wheels had the wheel locks installed, so who knows if the tires were actually filled with Nitrogen since they did not have the green caps indicating that they did), for a total price of $51,061.00!!!! A markup of $5,380.00!!! I counter offered internet price + TTL and signed indicating that if they would agree, I would purchase the truck right then and there, but unfortunately they were not able to make it happen. When I brought the issues up to the manager “Jason” all he could say was that I should have jumped on the deal he offered because it was a great deal and he could get more at an auction than what he was offering. When I brought up the wheel lock situation and being charged for something that was supposedly put on the vehicle that was not, he really could not provide a good response other than it should have been done at the inspection.If that was the case, then why not just auction the truck off and make the money instead of trying to rip off people coming into to buy a vehicle for the price listed online.People would have so much more respect for dealerships like this, if they would just list the vehicles for what they want to sell them for, rather than to list them for $6k cheaper online, only to pull an okey doke to see who is dumb enough to pay for the sneaked in markups.Mary Hill, the salesperson, was a pleasure to work with though.

Sergio was excellent at helping me pinpoint what was needed to get my car running normally again. He even took care of getting a rental set up for me while my car was in service. A great experience with constant updates on the status of my car!

Andrew in service was very helpful. They looked at my battery which had corroded and died twice in 4 years. They cleaned and replaced the bolts and added protectant to try to help prevent issues again. They also threw in a free car wash, which was unexpected and a pleasant surprise.

Paul made buying a new truck a great experience. After going to several other dealerships and dealing with other “salesmen”, it was refreshing to go to Sterling McCall and not being given pitches and the typical car salesman ordeal. Paul was easy to talk to and made things happen smoothly. I would most definitely recommend Sterling McCall and Paul in particular to anyone in the market for a new vehicle!

Chaise was very courteous, professional, and helped me know what might be needed for my vehicle at its current mileage. It was pretty early for a Saturday but Chaise was cool enough to understand my inability to communicate so early in the day. He also let me know the approximate cost of each line item and about when my car would be ready. It’s also nice that they wash your car for free. If I had to find something wrong it would be that not all of the car was washed and the wheels didn’t look wiped down but that’s an easy fix.The only thing I forgot to ask is when to bring my car back for another service. I noticed that when I take my wife’s vehicle to Sterling McCall Hyundai I also get excellent service there and they do the car wash.

Everyone I dealt with at Sterling McCall Ford was top notch! Communication from my service advisor (Thristian) was excellent. He kept me informed the entire time they had my truck. The best part is - they were honest, transparent, and didn’t try to rip me off (unlike the other dealership I first took my truck to bc of location). I’ll be taking all my vehicles to Sterling McCall Ford from now on!!!!

The service attendant Mr Nuygen was very nice and attentive

David Nguyen at Sterling McCall Ford is the best service advisor I have worked with. He is knowledgeable, friendly and always exceeds expectations. Like myself he is passionate about cars and is happy to share useful tips on how to keep your vehicle in great condition. I particularly like his texts and phone calls to let me know what is going on. A true Professional!

Great experience. Went in to trade in my Explorer for an F150. Cesar Torres was extremely helpful! Ive been going to Ford Autonation but after my experience with Cesar Torres and Peter Tosh, I will be coming to Sterling McCall Ford. Cesar asked us what we were looking for and he delivered! Peter was very helpful when it came down to financing our vehicle. My husband and I had a way better experience here at Sterling than we ever had at Autonation! I will recommend Sterling McCall Ford to friends and family!

I want to thank Laura Solis for helping me get a car and providing the best customer service, she did a very good job and stayed with us after their closing hours. Highly recommend this dealer.

Do not go there. They scamming people. They wanted me to pay 6k over the sticker price for new f150

Painless from start to finish:I was greeted promptly upon my arrival @ the service drive.. I entered the required information as directed by my service advisor and I handed him my keys and went and had a seat in the waiting room… it wasn’t very long at all before I was receiving an estimate for needed services which I promptly addressed with my s/advisor and the information was forwarded to the service technician…What seemed like a very short time the service advisor was informing me that my car was ready… I paid my bill and got my car and noticed that it was washed and vacuumed and ready to go…I want to thank everyone that was involved in the process of taking care of me and my car…Thank you Erick Gonzalez, Paul Bruner and the numerous other people that work behind the scenes to make this a flawless process..I will be returning anytime that my car needs any type of Service/Maintenance repairsI purchased my vehicle @ Sterling McCall Ford and all my service work will be done there… A real Class Act and 1st rate service… Thank you

Eric greeted me at the door and made sure my needs were managed in a timely manner. I am very pleased with service.

Excellent service. All worked out well and warranty repair resolved promptly. I did have one concern. When you call to make an appointment, it is not with the actual service department. It is with an offsite person. The information provided on the phone was not accurate at all. However, Andrew did step up where he could to fully explain their misleading information. The 5 stars are for Andrew. Sorry, but no stars for the person working the phone to schedule the appointment.

Customer Service from Andrew was great. The updated communication by phone calls was a plus. They only took 2 days to fix both problems since they had the parts on hand; which was great Only issue I thought they were really priicey. But I needed my car repaired quickly.

Had great service at Sterling McCall Ford today. Got The Works” done on my Ford Expedition. Great price and quick service. Will be back for next oil change and service.

Google maps, website and labels on doors says that close at 9. We drove 40 minutes arrive 8.10 and the place was completely closed

David was awesome and kept me in the loop about my vehicle.. and assured me I left it in great hands

Was very pleased with the service rendered by the service department . Calvin was the one that I worked with. He was very courteous and helpful. Even when there was an unforseen issue with the parts ordered, he was able to find a solution that got my truck repaired the next day. Will definitely be bringing my truck here for service. Thanks a lot.

I purchased a certified pre-owned car on Saturday( 07/10/2021). Mary was a sales agent, we agreed to purchase a car after trade-in for $32000( on road price included sales tax) . I also signed for the same. I am a first time car buyer from a dealer, after taking me to the financial team they provided multiple options on my car, I was a little confused about the numbers. The financial team took an e-sign but didnt give me any paperwork that time. I came on Monday to take my old car number plate and take my paperwork, after I went home I realized that they charged me sales tax again($1989). That is not right and its kind of cheating. Can you please ask the agent for the signed paper(initial draft). I am very disappointed about my purchaseWriting this After 3 monthsI cancelled my car warranty and protection plans after one week of my car purchase, still I havent received my refund. No one from the Dealership is responding.

Service advisor David Nguyen made sure that I would get excellent service on making repairs done right on my vehicle. I really appreciate that he takes special care to make me a very satisfied customer. Thanks for your excellent commitment. Job well done.

Great experience! Irvin was awesome. Team troubleshot a check engine light that another dealership couldnt resolve.Thanks!

I purchased a new Ford F-150 early 2020. And when I get my truck serviced or have any issues, I go to Sterling McCall and David, who is my service rep, always assist me in all of my needs. He goes above and beyond to make the process allot less stressful. He’s very communicative and keeps me posted on the status of any service I requested. I highly recommend Sterling McCall for any and all of your needs.

Laura Solis was amazing, her service was excellent and we walked out with a brand new Ford f350. Definitely left happy with our purchase.

Don’t comeScamStole money

Great experience! Alex was very helpful with the whole process. Highly recommended!

I have had challenges with this dealership in the service department and during a recent car buying experience, but the management took the time to address my concerns and has tried to resolve the issues. I still firmly believe the car buying process needs a complete overhaul to improve a very inefficient process. But the management has acknowledged their part and has tried find solutions.

I bought a new vehicle from another dealership and took it to Sterling McCall to make sure my truck was running good I got there and was immdeately by Sergio asked to go inside and I would be helped needless to say no one helped me or greeted me, Sergio walks in and immediately helps me thank you Sergio! Long story short my truck was taken care of and Im happy ☺️

Nice and knowledgeable sales staff! I needed to replace a car that had been in an accident. Since I loved my old car, I expected the car shopping to be painful drudgery. But Jennifer was one of the kindest salespersons I have ever met. She offered a number of suggestions for navigating all the insurance hurdles. And Tosh in the finance department was just as helpful and considerate as Jennifer. It’s wonderful to connect with people on a human level like this!

Their service department is friendly and have fair prices.

I had a great purchase experience! Most of the work was done online. All I had to do is pick up my car. Everyone I dealt with was very friendly and helpful. Jennifer Lopez was especially attentive to my needs and concerns and made the whole process smooth and easy.

Its always a great experience. My guy Andrew is the best. So patient and kind. Great customer service and care. Always a pleasure. No other place I rather take my vehicle

Excellent service and customer service! The service advisor Sergio was the best. He got my truck in for service. He kept me updated doing during the process and gave me the only recommendation the team saw that was needed.

Thank you Andrew for helping us with our car, youre very professional and knowledgeable. Kudos

Got a call that my vehicle was ready took a 40 minute ride to do that pick up only to wait an additional hour. My initial issue was resolved another issue arose during, instead of asking if I wanted that issue handled also, I was told my repairs were complete. So my car was still undriveable when I arrived. I just wished the communication was better before hand so i would not have had to wait additional time

Great pricing, even better inventory of vehicles, fast sales, clean and well appointed waiting area, the list goes on and on. Love Sterling McCall Ford!!!

Had an issue with my F250. David was very helpful in explaining everything and although my particular issue was not covered by warranty I dont hold that against Sterling McCall Ford

My newish Explorer had a glitch with its advance trac system and just wouldn’t go! Called Sterling McCall and Andrew said so could bring it in. I had it towed over and needed to rent a car and because OF COVID EVERYONE IS “sold out of rental cars!!! Andrew pulled through for me and found me one- he had tried and tried and I truly believe if the rental car place didn’t like him so much I would have had to Uber. Thanks to Andrew and the ne Janice that fixed my Explorer I was able to pick up my car the very next morning. THANKS!!

Made a great deal with Adam the salesmen, they where a great help to helping us get financing

Ashley Udall helps us get our very first car and we love it. Thanks a lot Sterling McCall

Quick and easy oil change. Took 1 1/2 hours, but they washed and vacuumed my car without me even asking. Exceptional service.

Recently had a horrible experience with the sales representative named Mary. When I spoke with her, she did not want to help us at all with a mutual customer that was purchasing a vehicle from her. SHE was very rude over the phone. Finally I decided not to go back and forth with her and asked to speak to a manager or supervisor, she responded and I quote there is no manager available that can help you, only the customer. Yet the customer was the one asking us for help and had full authorization from him to request whatever form he was missing. I swear some people have the nerve to act so mischievous. I will never recommend my friend s, family or customers to them.

Great Service, just got a F 150. Highly recommend it. Look for a person named Lalo, he will help you out greatly

I was looking for a new truck. We didn’t have any available in Hawaii. On a whim, I thought I’d look in Houston as I have family there in case I needed their help. They had a truck I fell in love with!! Adam promptly answered my email and within a few days the truck was on it’s way to Hawaii! Adam was understanding about the huge time difference we had to deal with. It was great that he would text me as I was sleeping during most of his work day. It really helped that we could communicate like this. Through email and modern technology all the paperwork was able to be completed. It was all easy as pie!! AND I’m getting a beautiful F150 with all the bells and whistles for a really,really, good price! I highly recommend Sterling McCall Ford... Just ask for Adam Perkins, he’ll hook you up!

David N. is the absolute man. Been with him for the last 6 years. Genuine, honest person who just wants to help. Will work with you as best as he’s able!

Hassle Free in a time when finding a truck has been hard. Every dealership I’ve been to wants several thousand over sticker price but Brian at Sterling McCall told me exactly what I’d be paying before I made the drive and it wasn’t over sticker. All in all I was glad I found them and drove away with my new truck shortly after.

Salesman Brian Frank made the purchasing experience a great one for my son & I. I would definitely recommend him to family and friends looking to purchase a Ford. Great customer service!

David in the service center from the time I called until the time I drove off, went out of his way to make sure I knew everything they were doing to my truck. Great experience, highly recommend

Had a great experience with Mr Lalo Espinoza helping myself and Cyrus to purchase a pre-owned Nissan Altima. Professional and friendly attitude, great customer service with him.

Andrew did an excellent job with my truck. Great communication.

Service Dept was fast and they listened to concerns did their best to address them. Loved that my sales person Ashley actually followed up with a phone call to make sure issues were resolved. Would take my truck back for future service.

Ive always had great service here and choose to come here although it is a distance from my new home. However, upon entry, I was helped by one, Irvin Gonzalez., who felt the ever so delightful need to display a blue lives matter sticker from his desk for all his customers to see. Ever so proudly.I had arrived to the store at approximately 9:30 with an appointment for battery replacement. Irvin asked where my car was located (in the parking lot) and if I had turned it off. I had and then he chastised me that now they will have to jump it again. As if you dont have the tools to do so quickly at your ready, Irvin... This is a service and repair center. I did my job and brought the car to you. Cry me a river. Irvin roughly told me the cost of a new battery, no details of whats included and uttered it in an abrasive way that he expected complaints as if I unexpected or was unable to cover the cost. I handed over my keys to him to possibly, begrudgingly have his service crew (I doubt he jumps anything) possibly jump my car to move it to the service lot 45 feet over.I sat in the service area, which has always felt clean and spacious and waited for the work to be done.After 70 long minutes (10:40am now) Irvin comes over without pleasantries to tell me that they do not ( a Ford Dealership and Service Center?) have the battery for my Ford car until noon. No apologies or care. I leave without any acknowledgement from him and Uber to work after following a housekeeper to get my belongings for work, as Irvin doesnt have any time or care to help me.I received a text to pick up my car at after 1:35 pm, following a 4hour + battery change. I pick my car up and as I start it... The transmission light is on and its pulling to the right. All that was not there when I dropped it off ( I even had 4 new tires and alignment placed 2 months ago from Discount Tire). And if the crew saw something during my battery change, none of this was conveyed to me during my car pick up and check up, completed by Dan Nyugen. Must have been because it was at 5:42pm, and they closed at 6pm. Because on my receipt - it does say that a complimentary multi-point inspection was completed. Im confused?Sadly, Irvin and his maskless crew can host his Blue Life agenda from his desk and treat anyone in any kind of way because I wont be back.

Got a quick and friendly greeting from Sergio, who kept me updated on the progress and resolution to an issue I had with my Explorer. Great experience!

David was very helpful as always. He really tries to make my appointment as pleasant as possible with his knowledge and courteous manners.

Normally I roll up early on Saturday to get work done so I can get in and out quickly. Even though I showed up a little late and with quite a few people in front of me, they got me in and out of there in a reasonable time considering how busy they were.

Really easy process to get a new battery, dropped it off, easy transaction, car runs great, and they washed it for me too

If you need to purchase a car from Sterling Mccall Ford, go find Ashley. She is super nice and helpful. She has a lot of patience and is willing to help me out. Go Ashley!!!Meanwhile, i was a little disappointed at the service dept. I am still now... Hopefully they will solve my issue soon.

Eric took very good care of me,had my truck back by the next day,I am very happy and will continue bringing my truck back to Sterling McCall Ford for anything. Juan Saldana

Every one here was so kind. Lalo really helped our experience go smoothly. I highly recommend seeing them. Extremely professional.

Thank you Laura!!! You rock. Sterling MCCall Ford Team is amazing!!

I have visited this location back in June 2021, I made an appointment to fix a couple recall on my Ford explorer, I dropped off the car and I told them to also do oil change, however after they called and advised me the car has completed, I went back to pick it up and I found out that they have not fixed the recall just did the oil change, they stated I did not tell them, I was like dude I made the appointment specifically for the recall, and even if that was true should not they check the car in their system and see what is going on with it!! However, I was advised that they did not have the part to fix the recall and I need to call them back in the middle of July so the part can be available, I called just as they advised and spoke to one of the service department stated that they will call me back at the same day to verify if the part available or not and I have not heard back from them yet. NOT EXPECTED SERVICES FORD DO SOMETHING OR YOU LOSE YOUR CUSTOMER!

Every time I bring my truck in David takes incredible care of it and me. You need more of him, what an asset to Sterling McCall Ford.Thank youJohn Brink

David Nguyen is quick and professional. He understand hows it like living in a fast pace environment and will get you in and out in notime!

Friendly service representative. Well organized and timely. Will return!

Lalo was easy to business with and very responsive. Cesar also helped and was flexible and didn’t try and hard push tactics. understood my time limit and didn’t force me to meet his bosses like many places do. finance department was top notch. i really appreciated working with the gentlemen. typically there is the hard sale on extra packages after u buy a car and i told them up front i wasn’t interested and they respected that. i was in and out in less than an hour. hard to beat that.Joel

Max and Cameron are the best. Stayed late and made sure we got the deal done.

David Nguyen’s updates were prompt and very helpful.However there were communication gaps between the engineers, mechanics and David causing about 3 days delay in my vehicle being returned to me. Not good.But David relayed all the delays and reasons to me. The customer should not have to escalate their car repairs to management.

Brian was an awesome agent. He listened to my desires and did his best to coordinate with the dealership to secure a deal that was acceptable to me. The financial guru, Tosh, helped me to understand my financial obligation clearly and pointed out the bang for my bucks that Ford was offering. Overall these guys gave me a great experience.

I was helped by Adam. Even though he meant well he didn’t listen well. I knew my financial status and was ready to put almost $7k on a decent vehicle. I explained I don’t tend to stay at the dealership all day, and I was there too long for me not to get a good result. I went ahead and got on Lyft and took my business elsewhere to someone who wanted my money and wanted to listen to my concerns. I’d come back to get my new vehicle serviced tho 🙃

After I experienced some headache from miscommunication and wasted time from appointments, they took care of my safety recall work. First time owning a Ford and I am not too impressed since I have a TSB on the motor that cost me over 6k to repair. Hopefully it will be another safety recall so I can get reimbursed. Sent the claim like they told me to over to Ford so I hope to hear back at some point.

My service advisor (David) took good care of me quickly, even suggested some items be taken care of that I missed. Good work!

Service Advisor Andrew Britton has always been helpful and upfront with my car’s diagnosis and plan of repair. He returned my text messages and called if needed. Service technicians at the dealership who worked on my car the couple of times I was there for repairs under warranty were knowledgeable. I will sure ask for Andrew if needed again.

Had a warranty repair. they provided excellent service and were readily available when I reached out with questions

I came here couple times and I was helped by service advisor Irving and David. They were both wonderful, I like coming here when I have issues because I know those guys will take care of me. Keep it up👍 best dealership ive been too

Nice, clean, well maintained facility but very little interest in selling cars.

Started off good with the initial phone call about the vehicle that I was interested in. Arrived there and test drove the car and right off Ahmed said the low pressure sensor light was due to a low tire. Not a deal breaker, hes explaining the car was sent to a Lexus dealership for inspection (what a lie). So after I purchased the vehicle I noticed the light never went away. Took it to discount tire, they pressured the tires (still nothing) he explained that its the sensor. Called Mr. Ahmed cell and dealership phone no return. I live a hour away so its very inconvenient just to go up there for a arguement. I guess the fall in line with the used car salesman myth

Staff is always very friendly and helpful. Would always recommend this location.

Great place to do business with. I was given a fair price on my traded and a great price on my new purchase. They were all friendly and great to deal with. I highly recommend buying a vehicle from them.

My experience as a first time Ford customer at this particular location was the absolute best. The customer service care that I received from the parts department was exceptional to the fullest. Speaking of one Mr. Paul Bruner( Workshop Foreman) who was extremely professional, courteous and kind. Not to mention that he was very prompt and effective and knowledgeable in assisting with my needs.

Always a great experience here. They go above and beyond to help with whatever you need for your car. Thanks again!

Excellent service! The service department listened to my concerns, explained their process along the way and addressed my issues. I would highly recommend Sterling McCall.