I made an appointment for an oil change and an issue with the passenger running board. Upon dropping off the vehicle, we were informed that the running board would not be able to be assessed. We added in a plug for the driver side rear tire and was told it was a $15 charge.While vehicle was there, I received a phone call with suggested services. Replaces wiper blades, brake flush and another injection service.The wiper blades were just replaced the previous week. I told the service advisor and he said the recommendation is based on mileage. I think the service tech working on the vehicle should physically assess what is needed before having service advisor make suggestions. Not a big deal, just not the type of service were looking for.Upon picking up the vehicle, the tire was not plugged because it was never looked at. Luckily, we were not charged. That was disappointing when we expected to have tire repaired and it was not even looked at. Vehicle was there for 5 hours.We will go elsewhere for preventative maintenance services going forward and only use dealer for warranty or recall work.

I would like to thank salesman Jason and the Finance Manager(I am so sorry but cant remember his name) for the outstanding dedication and service throughout my buying process. Neither of them gave up as we worked through a difficult dealt. One 2021 Yukon delivered and one satisfied customer. Well done guys.

This was my second purchase here, and the team was great, starting with Monty our sales associate. I do wish the back office process could be a bit faster (once an agreement is made). Most people would agree that once you make the decision you want to get out and DRIVE!

Dustin Ybanez was excellent. Amazing service. I was in & out in no time. He made me feel at home stress free environment. I’m definitely bringing in my next car to him again. I’m definitely recommending him to anyone that’s trying to sell their car. Great location. Keep up the great work Dustin

Good place. Goid employees n sales mgr. Escalon..is the best. Great attitude. Wonderful people

Everybody was fantastic, very friendly and with good attitude and excellent customer service, our salesman Monty did a wonderful job managing everything smooth and easy . by far the best experience buying a car. kudos to everyone. also the accounting person his name is Marco did awesome job very polite he explain very well all the process. Beck & Masten the best of the best.

Thank you Mr. Willie Hill for your professionalism, honesty, and help getting us in our new Tahoe. The entire staff in general are all excellent. Really made us feel welcome and not pushy at all. Second vehicle through Beck and Masten South, and would definitely get a Third when the time comes. Highly recommend Beck and Masten South.

This was my first experience for service department I was very surprised how nice everyone was plus my service was swift on my truck..!

Mike Sparks was amazing in helping me in my car buying journey. Im a first time buyer and he made the process easy and less stressful. He answered every question I had and never made me feel like I was being pressured into buying. After the whole financing process, he also helped me set up a few things in my new car. I definitely recommend him and this location for your car buying experience.

I had a great experience, my sales person was very professional and would definitely buy from him again

I was assigned to a specific employee, upon arrival I was directed and led to his desk. He never acknowledged my presence which made it feel really awkward. The girl next to him noticed and took over, she was really nice and helpful. I explained to her that I was also having issues with the Auto Stop feature and the tire monitor sensors to which she replied, That will have to be scheduled for a later time. I completely understand the need to do so, I think what couldve been done different is she couldve assisted with scheduling the appointment for a later time. Im not completely sure if Ill be taking my vehicle back if Ron Carter in Friendswood is an option given that their dealership populated on the list of where I can get my scheduled services. If so, thats where Ill be taking it moving forward.

Extremely pleasant service.Rosie assisted us during this visit and she made our day. She is fantastic.Work was done in a timely manner and the facility was clean and welcoming.While awaiting the return of our Yukon we visited the new sales department to inquire about a new Yukon. Not happy about the outcome. Weve purchased four new vehicles from this location and may have to purchase our next Yukon elsewhere.

Ms. Gaby - Pleasant, Professional, and Straight forward regarding my repairs to my Denali Truck. Highly recommend her for a Service Advisor. Definitely will continue to service my vehicle at Beck & Masten South.

Becky Madison did a great job taking care of us. Irma was our salesperson she was wonderful from showing us the inventory to getting us set up with financing. Best thing of all there was noHaggling about price pretty straightforward got exactly what I wanted and the price that I wanted. I would highly recommend going to Beck & masten South for your next purchase on your car.

Second time taking brand new 3500 for suspension problems, an there mechanics cannot get it fixed… will have to take to different dealership for another opinion..

Andrew and service team did a great job. Truck was ready and repaired with no issues.

Great Service and great follow up by Anthony on my incoming unit

The price of the vehicle offered on the Internet, which is the reason I came to the show room to start with, ended up not being the price that was being offered. There was a $2000 addendum for a security package that was required. In addition the base rate of the vehicle listed on the Internet apparently included a bunch of incentives that you have to qualify for in order to get that price. I suggested to our sales person that is misleading since it doesn’t say that these are the incentive-based prices

Jennifer was a great salesperson and helped me throughout the entire purchasing process. I was buying the car from out of state and a little worried. She was able to do a video meeting so I could see the car and know what I was buying. She was knowledgeable about the car and answered all my questions easily. The dealership was also very helpful and made the buying process smooth and virtual!

Customer service is the best.. everybody asking for a Fanny sepeda.?

Easy to set up appointment, Dropped off was told it would be about 4 hours to fix recall.Andrew was very nice and called when finished approx.3 hours. Picked up quickly when arrived.

I will never shop there again for a car. We bought a car in June and still have yet to receive the license plates. The car was not even clean when we got it. Ive never been treated so poorly. To top it off, we cant get straight answers from anyone. One person says one thing, then someone else tells us something else.

Always a 5 STAR experience. This was the 3rd vehicle we have purchased from Beck & Masten Buick GMC South. We would not have returned unless we have always had a great experience. This time was no different. No pressure, easy process and financing. Jenny Andaur went above and beyond to find us the perfect truck for our needs. Helpful, knowledgeable and super nice. We couldnt be happier with the service that she provided. William, who wasnt even our sales person was so attentive to our almost 2 year old granddaughter Aaliyah. Even taking her over to his desk to draw on paper while we did paperwork. Marco in Finance was very professional and provided excellent service. Everyone at Beck & Masten GMC South makes you feel like family. We will definitely be back again next time we are in the market for a vehicle!

WOW, WOW, WOW!!!! That’s what I can tell you about my recent experience with Dustin Ybarra at Beck & Masten Buick GMC South. I listed my 2018 Yukon Denali on marketplace. I immediately got hit up by lots of dealers with insulting lowball offers. Dustin messaged me with a copy of his business card so I’d know he was legit. He asked if he could call. He took a look at all of my pictures and said if everything I told him about my vehicle was accurate he could offer me “X”, and he made me an offer I couldn’t refuse. When we got to the dealership we were greeted with a huge smile. Dustin took a look at my truck and said we’ve got a deal. No haggling or trying to offer me less. The paperwork was easy and Dustin was a great pleasure to work with. I highly recommend Dustin and Beck & Masten for your next car purchase, sale or trade.

Irma was our sales person. She navigated my husband through all the vehicles he wanted to see. Then he found the one! They talked #’s. He came back with me because I hate shopping for vehicles and it was exactly what I wanted. So, we made a deal. The numbers were exactly where I wanted to be and we became the proud owners of a 2021 GMC Sierra that wasn’t even on the lot yet! Best vehicle purchase!

Was not happy at all when I got to the dealership! I did an online appraisal and was told I would more than likely get more once I came in. When I finally took off work and made it to the dealership it was another story they didnt even offer wholesale price for my trade!! Our trade was in excellent condition and no wrecks reported!! They lied and tried to rip me off!!!

Service agent Gabby did a great job in seeing my service was done in the expected time. waiting area is peaceful and allows to carry on business online.

Came in for a service appointment at 9 am was there a few minutes before no one to assist or even greet the manager of that department ended up greeting & helping me out had me see another service rep because mines was busy with another customer waited almost 2 hours for an oil change afterwards the rep Rosie didnt even bother to tell me how everything that was inspected on the vehicle I was just really ready to go at that point & didnt want to wait on the print out!!! Gotta find somewhere closer & faster for service I guess so disappointed though...

Monty took great care of us from start to finish and took the time to show me every single button and feature on my car before I drove it off the lot. He set me up with everything I could ever need to ensure my safety while operating the vehicle. Would highly recommend.

Best Truck purchasing experience I’ve had!! Dustin Ybanez was more than fair and acted fast on valuing my trade in. If anyone in the Houston area is looking for a GMC I would highly recommend taking your trade-in to him!

Sherlene was extremely helpful. She made me feel comfortable throughout the whole process. She listened and helped me get the truck I wanted. I had an issue at another dealership where When I decided which vehicle I want for my business she will be the first person I contact.

Worst place to do some type of finance with them. They added and changed paperwork that had already been signed. They added numbers and what not! They are what I call con-artists at its best. Now Im having problems with the vehicle and they take forever answering anything. Not to mention that they have a hard time providing a rental. Please record when doing business with them.

Bought a truck over the phone because we live 8 hrs away. Jenny was amazing & responded so quickly! She even was kind enough to drive 3 hrs to meet us. We signed the paperwork & were on our way! Highly recommend Jenny at Beck & Masten South in Houston!!!!!!!

I had a great experience with Beck and Masten South. I highly recommend working with Dustin Ybanez and hope he and the business he represents get the recognition deserved. Searching the market for a place to sell my truck, i experienced nothing but cheap scams, poor customer service, and overall confusion to say the least. Dustin treated me like a human being and explained the process to me from A to Z and we were able to get everything exactly as he said. Its a breath of fresh air to have people out there who still value customers. Thank you Dustin and thank you Beck and Masten South!

I had a car to sell, and I was approached by Mr. Dustin Ybanez. He was able to offer me a great deal, and everything was smooth and easy. Dustin was a great person to meet, and talk to. Keep up the great work.

Dustin Ybanez was wonderful! I posted my truck for sale online. He contacted me, made me an offer I couldn’t resist, and made the transaction very simple. It was totally worth the two hour drive! Thanks Dustin!

Went shopping for a new truck for my son on a referral to this dealership.Monte greeted us coming in and Frank took care of all the details for us. Extremely pleasant visit with family type environment. My son left very happy with his new truck. It is amazing.Thank you all and well be back when its time for a new vehicle.The Lunday family.

David helped me redeem my points and i was able to do all the services my truck needed for only 30$

Dustin Ybanez will change the way you feel about car dealerships! He made the whole process smooth and painless, no stress at all. Trust me when I say he will do whatever it takes to make you happy. When I wasnt able to make it in to the dealership he went out of his way to meet at my location to finalize my deal and make sure I got what I needed ASAP! All my future vehicle transactions will go through him, wherever hes at.

Probably the worst experience Ive had at a dealership service desk. I brought in my 2020 Terrain Fleet car, in to have a tire replaced.I guess the level of service is different at each location. At Sterling McCall you are greater at your car, so I expected someone to come out. No one did. I went inside and the two girls working the Express Service desk were anything but nice or helpful. I will keep giving Sterling McCall my business.

Had a GREAT experience working with Dustin Ybanez! He made the purchase of my daughter’s car super easy with no games. Dustin offered us significantly more than the dealer we originally purchased the car from and we were in and out in about 40 minutes! If you’re looking to sell your vehicle, I highly recommend you give Dustin a call. He treated us like family and our transaction couldn’t have been more professional! Thank you Dustin!!!

DAVID and IRVING are great customer service reps. Listen closely to your needs.

Will, Anthony and Earl did me good. These guys are the finest out there. Great attitudes and pleasant. Thank you guys for great Customer Service and helping me with my purchase.

Dealership is great, loved Toby and my car, but your service department truly leaves a lot to be desired. Would rate the communication from B & M a below par. If I thought others would be better I would gladly go.

My husband got the truck he wanted We Worked with Richard, he was Very attentive and kind helping us ! same goes for Mohammad from finance and other sales man Ruben who helped us as well !Overall it is a Great place, great customer Service!

Had a great buying experience with Kelsey Garland. Found a truck online and she made the process of buying the vehicle painless and stress free. I highly recommend her with buying your next vehicle. Super sweet and very knowledgeable with the products she sells. Very impressed with her professionalism and treated us with respect. Thanks Kelsey, we’ll be back again!

Where do I begin....1. EDWIN CHAVEZ was going to get back to me 20-30 minutes after he called me and left me waiting for 3.5 hours and besides that he left for the day.2. WILLIE HILL was going to get back to me after he did some research which he mentioned was going to be less than one hour and I waited for six hours...and thats because I had to call him back.3. GEORGE HAYES which sounds like some sort of manager called me annoyed that two of his salesmen (EDWIN and WILLIE) had talked to him about me and asked what I needed. I told him the same thing that I told Edwin and Willie, that I wanted a certain type of vehicle. After he heard that, he mentioned that all of their (Beck & Masten South) vehicles have a markup of $1,895 which nobody else had mentioned to me at any point. Besides all that he only offered me to give me $51,575 for my truck even after their trade-in valet offered me $57,430 - $61,580.GEORGE was complaining about how much it costs them to contact customers but if they would they say the truth about their vehicle prices they wouldnt have to be wasting all this hourly wages on employees and most important their customers valuable time.Hopefully they dont reply with: Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience.

My husband is extremely impatient, so much that he would rather have a tooth pulled at the dentist than spend time at a dealership. So when buying a vehicle, time is valued. We executed a fair negotiation and purchase of a truck tonight with Pepe and Earl in a very short amount of time. Extremely happy with the customer service shown to us between these two!

I have a rewards program for Oil Changes. The cap was not tightened properly causing my car to make strange noises and the check engine light came on. Also, they said they would wash the outside of my car and they didnt the 1st time. I made an appointment for 10am and didnt leave until 11:30. On a positive note the Service Manager made sure that they check my oil again and washed my car.

Great place to buy/lease a car. Ada my salesperson was great! She was able to find me the truck I was looking for, and the process only took a few hours.

Its very shameful the way this place do business and treat costumers. I would not recommend this place at all to anyone I appreciate. Since I purchase my truck in 2016 a supposedly a certified used vehicle, started having transmission issues. I returned several times for the same, they did flushing and tried to tranquilize me saying that the shaking the truck has was due to the car was a 4x4 car. None sense!!! I am a mechanic and I always told them what the issue was. Always got the same answer that I was covered for 90 000 miles, since I supposedly bought an extended warranty, never mentioned the expiration years. Never mentioned either that the extended warranty was not so extended and will count from the first owner!!! Therefore the 90 000 was another lie. So recently I made another appointment for the same recurring issue. They scheduled me 2 weeks after my call. I should be told by then that warranty was expired honoring the time for the first buyer. But no, always treated me with lies and trying hot to honor what I paid for. Lastly, I went to the appointment and found out all this mess, I was given a price of 1000 for replacing the transmission pump. This price increased to the amount of 2486 for the same repair. The truck should be ready in 2 days. I asked my the broken parts and they came with the story of me paying extra 100.!! When I went to get it, It was not ready, I was told to relax because I have 20 cars in front of mine!! Then I got another disappointment. I was told by Rosie Hernandez, Service Advisor that I have to paid 170 for the diagnostic, to get the truck out. Note that this diagnostic was done without open the truck because I have 20 cars in line. I asked to speak with the manager and they said it was not available The service manager Vennie Trevino came instead, barely attended my request. Instead talked to the mechanic asking him to do another flushing to get out of this. The mechanic explained repeatedly to him that this will not solve the issue but Vennie says this is the only thing they can do that will cost me 400. I can summarize my experience at the Beck and Masten dealer this way: I felt mistreated, cheated, and ripped off. How can you classify that they charge you for a service that was not performed, that the order they give you says labor when what they try to charge you is a diagnosis that was never performed because the mechanic never touched the truck, because he had 20 cars in front of me ??. This is called a scam !!! Since that day I had been trying to get in touch with the general manager Joe Pierce with no response. There is no email or way to contact him. Instead Vennie Trevino call us again to offer the simple solution of the flushing again which will not solve the issue. Think about this twice before getting in their hands.

My experience purchasing 2021 Acadia was wonderful and I am very happy. I had purchased multiple vehicles from Ada in the past and every time it’s easy and amazing experience.I Would like to thank Ada and team Beck & Masten for making my purchase experience wonderful.

I went in to get a oil change had appointment for 10 and was still there for over 2 hrs. There were people who came in after me got out before me. I never got an apology for waiting for as long as I did. So the guy tell me we prioritize by appt which I did have appointment . This was crazy. I hope to here back from a Manager on this issue soon.

Dustin was amazing to work with, made everything so easy! The dealership is large, they offer such a variety, and their cars look amazing! Great location, too! The process of selling our car to them was seamless and we got a great selling price!

I recently purchased a new car from a salesman named Chris Dominguez. Chris was very nice and friendly. He was an excellent salesman and very patient. He answered all of my questions. He got me in the car I wanted with a great payment. If you are looking to purchase a new car from Beck and Masten South ask for Chris Dominguez.

Frany was nice to deal with and no problems there. I was told there are no longer any loaner vehicles. I just purchased my Denali a couple months ago and explained that I wanted to purchase the truck at a dealership that has loaners for the customers that buy new vehicles. This is important to me since I work 20 miles from my home. The salesman told me that they supply loaners to customers, specially ones that but Denali trucks. Well here I am with an issue with the truck after owning it a couple months and could not get a loaner when I brought it in and again when I had to bring it back when the parts arrived 3 weeks later. This is not the service I was promised.8/3/21 Follow up. I tried to call Victoria and also email her after her response and still have never received a reply.

Willie was a very good salesman I did not feel pushed at all in selecting my vehicle, I am aware that I am credit challenged but the finance department was excellent. I will not have a problem referring anyone to Beck & Masten

We sold our 2018 Ford Explorer to Beck & Masten. Dustin Ybanez gave us a very fair price. We were treaded very well. A great experience. Thank you Dustin.

Fantastic experience! Toby was exceptional as always in helping expedite our purchase. We wont buy vehicles from anyone else. Thank you Beck and Masten!

Had the worst experience today I came in the dealership this evening to buy a 2021 Yukon SLTThe salesman started out by telling me that the vehicleWas in finance,fine I get that.it’s a very nice vehicle I wasn’t gonna haggle about the priceAfter I tell him that I don’t want to finance through GmI have an approved auto loan with my credit union all I need is the purchase agreement to submit he tells me that I would have to pay 5000 over the MSRP since I wasn’t going through GM financingMind you this would have been my second vehicle I purchased from this dealership and I used the same process the first time and no problems.I don’t understand anything of this please explain this to me???????

The buying experience was pleasant with no pressure. I appreciated Sharlene going over all of the buttons and features on the car after the purchase so I knew how to use it. She even paired my Android phone to the car so I could use that immediately. The car was ready when we arrived to close the sale. The paperwork process was done quickly. We recommend this dealership and Sharlene to anyone looking for a new Buick.

Dont ever buy a vehicle here. I purchased a used vehicle here back in March of 2021. I kept calling to find out if my plates had arrived yet and could never get a straight answer other than we are still waiting on them to come in. That being said, 3 days before the paper plates expired, they called saying they had lost the inspection and I needed to bring it back down, I live in Magnolia, so it didnt make any sense, I paid for a new inspection and sent it via FedEx Overnight (they did send me this). 3 weeks later I cant get anyone to tell where my plates are nor if they have even been submitted. I keep getting transferred to different people and no one will help. I wont be purchasing here again, I cant even drive my vehicle right now!!!

The power steering went out on my GMC terrain i had it towed to Beck & Masten. I have a service plan with them, and I always used them for servicing my vehicle. I asked them to check it out and give me a price. OMG,did they give me a price,. $2,500!!!!!!! They said I had hit something and thats the whole front end was broke, control arms and bushings, etc. Oh yeah the power steering alone was over $700, they were charging $240 for a $25 part. The gall of them to tell my husband is hit something.I picked up my vehicle, drove it to another mechanic, $350 FIXED!!,. HE SAID THERE WAS NOTHING WRONG WITH THE FRONT END.Just to double check I carried it too an alignment shop and had him put it on the machine they alsoosay nothing was wrong with the front end.Kind of ironic also my warranty went out two weeks ago. I believe Beck Masten tried to rob me and take advantage of me. Never Again...

Went to Beck & Masten South to assist my father with obtaining a better loan and or trade rate to lower his monthy payment. (Currently at $751) Beck & Masten gave us the bend over rate of a 10.81% APR with a monthly of $749!! Two whole dollars saved a month. Just got refinanced through a Credit Union @ 4.44%. Before going with the dealership, do your own homework.

Great service, I was in and out of the dealership timely (less than a hour), especially considering I walked into the dealership after 3:00 PM with a battery issue. My service representative Elyza was awesome to work with, she was very responsive and informative!

The most recent visit was for an oil change. Everything went really good

I had the most painless experience at Beck & Masten South with Chris Dominguez he made my car shopping experience so pleasant

Everything about beck and masten is great! Rafael did a great job at helping me pick a car that suited me and that I could afford but liked.

Everyone was great! Hannah in the service department went above and beyond after the purchase to make things right. Tanner did well as well.

Frany was perfect. I wasn’t happy that the battery on my 2018 Tahoe was bad (was stranded multiple times over the weekend and I bought it from Beck & Masten South less than a year ago). I also wasn’t pleased that even thought I got all the coverage/protection that I could this problem wasn’t covered. Frany was patient, compassionate, yet straight to business and informative. She’s 5 star, confident and down to earth at the same time. I’ve now decided to always bring my vehicle to Beck & Masten South for service and always buy here as well. She covered for her coworker Gabby who also seemed top notch while she was on her lunch break. Beck & Masten is a great dealership and Frany is one of the best parts of it.

I would give this dealership negative stars if I could. The absolute worst dealership I have ever had the misfortune of visiting. Called to make an appointment. Arrived on time and basically no one is in the front area to even ask if I needed help or to greet.I was told to talk to Jorge but apparently he was nowhere to be found. Plenty of salesman were walking around or talking to each other and I was basically standing there trying to get help.If you want a good customer experience, DO NOT GO HERE. Go anywhere else.

Go see Jenny Andaur to get your next vehicle. She is on point with working to get you the best deal and takes care of everything during and after the sale.....

The experience was pretty good. The finance manager was rude, but I really think that’s just part of their act. In the end, I got what I wanted… except for my rubber floor mats. I really wanted these and asked my sales guy a few times, but never got a response. Now, I have to pay $200 for some.

I originally visited this dealership because they had several sierras that I liked on cars.com. I called to confirm that they had these vehicles in stock and was ASSURED they had several. That evening I drive to the dealership and not only did they not have any of the vehicles I inquired about, but the price was misleading. So (against my better judgement) I actually found another Sierra that I liked on their lot and went ahead with the purchase. By the time we get to the finance department, the banks are closed. Fast forward, the contract to purchase the vehicle is dated 3/20 and today is 4/14, and the bank still has not received the funds from the dealership to pay off my trade in... tried calling the dealership multiple time and emailing the manager to no avail.. brutal service through and through.

I purchased my new Yukon with Ada, she was very knowledgeable and answered all my questions. Overall it was a fast process, she made sure I wasnt there waiting for long. I highly recommend Ada to anyone thats looking to buy a new vehicle. She will do as much as she can to make sure youre a happy customer. Highly recommended.

Best experience for buying my first new truck. tanner was the best and made it happen. Definitely will recommend to everyone and come back in the future.

I came to the dealership to get an oil change and tire rotation - a complimentary service I was given when I purchased my Buick Encore. I figured I would take advantage of the free oil change but this was such a poor experience.Jocelyn was the person I was told to ask for when I made my appointment. So when I arrived I was directed to her desk and stood there awkwardly for probably 10 minutes before another one of her co-workers told her “to please take care of me so that I wasn’t just standing there”. Very poor customer service skills on Jocelyn’s part and kind of embarrassing that her co-worker had to tell her to pay attention to me before she tended to me. In addition, I asked for a car wash but my car was brought out and had not been washed. I had to remind for it to be washed even though I had specifically asked in the beginning.In addition I had to wait almost 2 hours for the oil change and tire rotation?? These are services that would usually take 15-30 minutes tops.Overall, maybe Jocelyn was just overwhelmed but I think she needs to work on her customer service skills. At least acknowledge a customer when they walk in. I didn’t even know if she was aware I was waiting for her as she refused to make eye contact with me. The wait was also excessive in my opinion. As this was a very simple service I came for.

Great knowledge of vehicles, patience, you get treated like family when working with ADA PASASIN and the coworkers she has. I would get another GMC there any day and recommend people looking for a vehicle to speak with her!

I worked with dustin when i was looking to sell my truck and he gave me nothing but the best hospitality and beat anyones offer by over $4000!he even reached out to me on facebook marketplace to make the process so much easier on me. Next vehicle i sell im definitely going back to dustin

When I purchased my truck a couple months ago I was sold a service plan that was supposedly a great offer. Little did I know the service advisor Ive had the last two times Ive gotten service has been the absolute worst ever. Horrible attitude and lies from these two visits. I can say When I purchased my truck a couple months ago I was sold a service plan that was supposedly a great offer. Little did I know the service advisor Ive dealt with the last two times has been the absolute worst ever. Horrible attitude and lies from these visits. I can say that purchasing this service plan was the worst decision I’ve ever made considering my truck is 50k+. I wouldnt recommend anyone I know to this dealer for service.

Just sold my car last week with Wayne. It was a very pleasant experience. Wayne was very friendly and professional all the way. Most importantly, I got a good appraisal and everything was finished within an hour. I used to sell my old cars to private parties, but this experience changed my view. Although you may get a bit more money by selling to private parties, the hassle and possible dispute is not worthy. Definitely would recommend Wayne and Beck&Masten to anyone considering selling used cars.

I came here last week to sell my truck. Wayne Brown was a pleasure to work with. He was professional and courteous and gave me a good price for my truck. Wayne also arranged a shuttle to drop me off back home. My experience was Excellent! Thank you Wayne and I look forward to doing business again!

This dealership reminds me of Bill Heard Chevrolet (no longer in business). After a week of trying to get a call about a Sierra 1500, I was finally able to talk to Valerie. I sent them all the information about the truck they had and even my trade in. Tried to contact her and she simply hung up right away once I got there.The pulled the old bait and switch.Truck had been sold the weekend before and they insisted I had the wrong truck I was inquiring about. They tried to talk to me about a new truck, surprise, then tried to sell me some used one, second surprise. Definitely the old dealership experience here folks.

We were looking to purchase a 2021 Yukon. We were paying cash,Camillo was our salesman. Regions Bank took awhile to verify and discourse the funds. The whole time we were relaying the information from the bank to him. It did take longer than it should have but he was kept up to date. When we received the check and called to pick up our vehicle Camillo told us our deal was cancelled and Beck and Masten didnt want to deal with us because we gave them the run around. So we said ok. Later the Sales Manager called asking when were we picking up the vehicle. I explained what happened with Camillo earlier that morning. He said that wasnt true the vehicle was still waiting and were we still interested. I told him Beck and Masten wouldnt receive our business

Very good customer service I really enjoyed working with sharlene she is the best and makes sure everything I need is taken care of thank you for everything sharlene and Anthony

I went in to purchase a Yukon Denali, and I was given a price(MSRP, no rebates). I had previously told the sales person that I would be paying cash(cashiers check from my bank). He took the deal to his manager, and his manager said that I needed to finance through them or he would not sell me the truck. I told him no, that I was going to pay cash. He went back to his manager to let him know that I did not want to finance, and came back 15 seconds later, shook my hand and said have a nice day. I did not know that this dealership did not accept cash(cashiers check) for their vehicles. I will never shop here again!

Two words for this circus..Shim Sham. First was that the truck I really wanted was at the north store location when I was mislead to believe it was at the south location. Next was the original salesman that I had an appointment for which happens to be sales manager allegedly had a meeting at the same time has my appointment so we waisted nearly two hours waiting on him. Last but not least it was another truck almost identical to the one I originally wanted so I purchased the truck after 2 days of driving I realized I was sold a lemon. Luckily I purchased an extended warranty which Beck and Masten didnt submit till after the guys from autonation ford gulf freeway informed them of repairs or something like that.. This is where I am now..no truck payment coming soon and still nothing from Beck and Masten

Great customer service, just the oil change took longer than expected but I understand it was a busy day….

I went to several dealerships to sell our 2016 Suburban and after many bad experiences Wayne Brown reached out to me and I wish I had gone to him first. By far the best customer service I have experienced. He is professional and extremely helpful and gave me what I needed for the sale. Look no further if your looking to sell go see Wayne Brown and I assure you he is hands down the guy to go to! Thank you for the fast easy process!! I’d give you 100 ⭐️‘S if I could!!!! -Lisa Arredondo

I paid $6300 at Baytown Buick for a new engine because the check engine light kept coming on but, even after the new engine installation, it continued to come on so I took it to Beck & Masten. They said I needed a catalytic converter but how was that not realized at Baytown Buick??? I paid another $2000. So far, the check engine light has not come back on but i feel like work was done that didnt need to be done and I was charged when I should not have been.

First time getting a vehicle from a bigger car lot, and it was by far the absolute worst experience I have ever had.. from the very beginning when they said they guaranteed they would only be a soft credit hit them immediately getting a credit notification that it was a hard it .. to just everything.. I have never ever had such a terrible experience that I literally cried

Im giving a 2 star review because of their dishonesty. Found a vehicle we liked, but felt it was overpriced by about 10k. After speaking with them, we were told if we brought the price from another dealership, they would match that price. After driving an hour to this dealership, I was told they couldnt match the price, but maybe could take off about $1000. Then tried giving the whole its because of Covid spill. Dont tell me you can do something just to get me in the dealership then switch it up on me.

Great customer service!! Made the process super easy for me, even while my two young kids were running around.

I bought a Sierra AT4 about a year ago or so from Frank in sales and had a great experience. I will be back to see him again soon for a Yukon. These guys are great

Too much waiting time i made appointment for oil change and tire rotation at 9:40am you guys give me my truck back at 12pm

Anthony Alvarez was a very good sales consultant. He was very helpful. He even helped clean my car out.

It was great to come to terms on my purchase in the comfort my home. Picking up the vehicle was a breeze. Anthony Alvarez provided excellent customer service.

Toby is attentive and works hard to make sure all questions are answered in a timely manner. He made every effort to meet my expectations and worked with me to create a deal that was right for my needs. He was also conscious of my time and made sure everything was in order when I flew in to pick up my truck. Great job.

I’ve done had to bring my vehicle back 4 times within six months. For the same issue, I don’t understand why the problem wasn’t resolved the first time.

Tanner was amazing!!! We will recommend him to family and friends.