Had a fantastic experience buying my Chevy Impala Premier from West Point Buick GMC. William is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to William and West Point Buick if youre in the market for a new or slightly used car.The vehicle I purchased was 3 years old but was flawless, very clean and seemed brand new. Also very favorably priced. I am so impressed with my experience. I have recommended William personally at West Point Buick to my friends and coworkers. What a difference it made purchasing a slightly used car at a quality dealership with a quality salesman.

We had a great experience buying at West Point! My family and I had been looking for a new Yukon but with the market being so crazy it had been very hard to even get in and test drive. I found salesman Stephen O. on dealerrater.com and reached out to him and he was awesome to work with! He notified me as soon as a Yukon was in transit, just for the test drive and was great to work with. I ended up ordering a Yukon and Stephen was great at explaining the different trim levels on the Yukon so I never felt like I was being pressured to buy something I didnt need. He is a family man and you can definitely tell that when working with him. Everyone else at the dealership was great to work with. Angel in IT knows his stuff and explained the new technology very well. When we did end up purchasing a vehicle we were in and out quickly and everyone was very professional. 10/10 recommend.

I recently saw a truck on line that I was going to buy for my company but I had a trade in and lived about 1hr from the dealership...so I inquired about the vehicle online. Within seconds Shane contacted me! From the first sentence with Shane I could tell he was about business and was very professional. He walked me through the steps of how I would trade my current vehicle, and documents that i would need being that it was all done under my company. His extreme knowledge and passion for his commitment to me as a unknown customer was out of this world!! He sent me a video walk around of the truck got my trade photos from me. A couple phone calls later I was on my way to get the truck with extreme confidence behind Shanes abilities and strong knowledge! Just as suspected I pulled into the dealer Shane had the truck ready to go! He had me in finance in 10 minuets of arriving. Within in one hour I was leaving in the truck I had just seen online earlier that day. AMAZING JOB SHANE!!! You are the most knowledgeable, consistent, and professional individual I have ever dealt with at a car dealer, and I have bought a lot of cars in my days.ASK FOR SHANE IF YOU ARE LOOKING AT VEHICLES AT WESTPOINT.5 star experience and nothing less!!

Took my 2019 GMC Acadia for service, and was pleasantly surprised how organized everyone seemed to be especially my advisor Bill. He was very knowledgeable and didnt mind answering questions and gave good advice, but more importantlyI got the impression that he treated my car like it was his own... Thanks again Bill Ill definitely be coming back as well telling my friends and family of your services and dealership. Great job 😊

Will was very nice and ready to help in any way he could. Any questions we had, he had an answer and was on top of things. This is our second vehicle purchase from West Point Buick GMC and my husband and I are very satisfied with the service and staff. Very friendly. Highly recommend!

Roy in service was great to work with. This is my first time visiting this dealership and I’ll definitely be back! Great communication on his part and very fast turnaround! I had been searching a while to find tires/rims I liked and that were available. I came here after visiting several other places and he came through the same day with his recommendations. Love the updated look on my acadia thanks to Roy!!

We’ve been trying to get a truck for my husband for a while and really struggling to find anything on dealers lots. West Point was able to help us out. Stephen Oyewale and David Le got us the truck we wanted and the financial deal we wanted, and were super helpful and friendly the whole time. It was a very low pressure experience, and we really appreciated it. We’ll be back when it’s my turn for a new vehicle. Thank you!

Be careful! They are trying to sell a full priced vehicle when it has water damage.I came today to try to purchase a 2018 white Ford Explorer (which is still for sale) and I pointed out that the sunroof was left open and there was water inside the vehicle. The floors are completely wet, the roof is completely wet, the lift gate doesnt work, the front camera doesnt work, the ambient lights dont fully work and its all due to the amount of water it got from these couple of days (since its raining in Houston). We we tried to negotiate the price, they said this is just not the vehicle for you and then they said someone else will buy it at full price.If this is a vehicle you are interested in, beware that there was water inside of it and possible water damage as you can see on the pictures. We will be taking our business somewhere else.

It was a smooth process purchasing our Buick Enclave from Bill at West Point Buick. Bill was very personable and professional throughout the entire process. He made sure all of our questions were answered. Bill assisted us with choosing our vehicle and we are very happy!

I’ve been trying to find a Yukon and the inventory is so sparse. Robert Morath responded to my internet inquiry and made the process so easy. He even gave me a ride while my car windows were getting tinted. The entire dealership was great. The finance team. Angel who did the training on my car. I’ll be buying a car for my daughter there soon.

Steve O. Did a great job at assisting us on a Saturday evening after dealership had closed. He helped us and we felt he was upfront unlike other sales folks we have dealt with. Finance team also did a wonderful job of getting is in and out. I hate purchasing vehicles because all the back and forth. This was a very easy and quick transaction that Im satisfied with!!

Got work done in a timely manner. A long wait for parts due to supply chain issues. Not West Points fault. I am happy.

I apologize for the late response. On Friday, September 3, 2021. I spoke with Tom Ryan about lights issues on the dashboard with my 2019 GMC Acadia. Tom’s character seems to be an old friend very patient and pleasant. He explained that it could be a battery issue base on the information I described. Tom was able to schedule an appointment for me on Tom’s Tuesday on September 7. To make a long story short. My issues were resolved with the change of battery. Meeting Tom was a pleasure the excellent customer service that he demonstrated was amazing. Also, the young lady that waited on me at the end where I paid the bill. West Point GMC is not the closes dealership to me. The dealership that I purchase my vehicle from could take pointers/training from.

Will Martin was very courteous and knowledgeable towards helping me in making a valuable choice throughout what was available in the inventory in making purchase for my daughters 2019 Yukon SLT she wanted, made the process as easy as I have ever experienced, I would not hesitate to seek out his help and assistance in the future or to recommend him to family and friends.

West Point Buick GMC is a great establishment, I came in and customer service was outstanding, big shout out to my brother Brian for being such a blessing. I recommend him he is great at what he does and really love and have a passion for his job and work. And shout out to Pam to as well she took very good care of me as well. I truly recommend this place. Keep up the outstanding work that you do West Point Buick GMC team.

CJ was AMAZING!! He got me what I wanted and was straight forward from the beginning. Best service Ive ever experienced in any car dealership. Thank you CJ!

Matter Williams was very knowledgeable about my vehicle and throughly explained everything to me. He helped me to find out about my warranty for the repairs which living on a retired budget was absolutely wonderful! Matt is an exceptional employee and deserves recognition for his hard work. Job well done!

Excellent Care, Concern and Professional Service Representative Mr. Khan takes every opportunity to express his concern and experience knowledge to discuss our vehicle with us in detail. We appreciate that type of service. Excellent customer service!

By far, the easiest and fastest transaction I have ever made. Great people and great service Worth six stars.

Really positive experience getting 2 new vehicles from Manni and David at this dealership. These guys always make the buying journey so much better than your average dealership negotiation fest. Quick turn around, good pricing, great experience.

I received exceptional notable service yesterday from Pam in service as well as the cashier that has been there for years. These 2 ladies are always pleasant and helpful and really made my experience 1st class. In the past, i had a service issue and the manager reached out to me personally and made it right. This dealership is still top tier in the service dept!

I wasn’t on the lot 30 seconds and an eager and very helpful as quick gentlemen approached us kindly as he answered my questions. I loved that! No run around, my time is valuable and I don’t care to waste it. I was test drive a car in mins! This is my first time buying with GMC. I knew it would be professional and classy. I am a happy and proud owner of a GMC Terrain! Thank you all at GMC Katy for your professional, smooth and quick sale! Thank you Mr. William!

Took delivery of a new GMC truck this past Saturday. Brian Crews at West Point, as well as the rest of the entire team did a fantastic job throughout the entire process. Waiting a long time on my side to pull the trigger on a new truck, Brian had a great balance of letting me know when new inventory was in, while not being overly pushy at all.Once I finally made a decision, he made the process as smooth as possible, making sure aftermarket items were done first thing and all paperwork perfectly completed so I basically was able to loop by and pick it up.Only had it a few days but truck is awesome, loaded with more features than I even knew but again, dealer took a few minutes to review a number of the things that were new. GMC Denali HD 2500 Diesel - Highly recommend this truck and if in Houston, very highly recommend this dealer.

William immediately greeted us with a big smile when we arrived at West Point Buick GMC. Working with William was a wonderful experience. He showed us all the GMC trucks and was very knowledgeable about all West Point Buick GMC had to offer. He was attentive to our wants and needs and listened to of our concerns and addressed them. Chris Scott in the business department walked us through the financial process making sure we fully understood what we were purchasing.It was truly a wonderful buy experience and look forward to my next purchase from West Point Buick GMC

Great customer service from the beginning from me calling them to me coming up there and paying. Tom was very helpful and staff. Thank you!

Just an awesome experience from meeting Shane on the lot, to working with Mr. Scott and Marcus in the finance dept. to get the deal I needed to work within my budget, to place me within a vehicle which would perform up to the standards I need my vehicle to perform!Words cant express how fortunate I feel to have worked with these West Point Buick GMC Staff members make purchasing a vehicle feel like hanging out with your best friends at a backyard barbeque. the only thing We were missing was the swimming pool!Five Stars for Shane, SalesmanFive Stars for Marcus St. Germain7 Stars for Chris Scott, Finance Manager,

Everyone was very nice and accommodating. Were here in Houston because of Hurricane Ida and needed some routine maintenance done on my Encore. Yall honored coupons from the dealership in New Orleans and were just very easy to work with!!! We would definitely come back again if we needed anything done on the car and are in the Houston area.

Awesome experience! From the time I made the call to check vehicle availability in stock I felt a friendly warm welcome. Ace Cotton is a great sales rep ! Store manager and Finance manager were very friendly too and took care of us.The head porter was very nice and helpful in getting us situated for our long trip back home. We would definitely do business again and highly recommend to our family and friends. Love my Challenger R/T ! Thanks again West Point team! Very satisfied!

I have been looking to buy a truck for a month - talked to 4 dealerships and Omar at Westpoint won my business with his awesome customer service ! I bought a Sierra AT4 and absolutely love it so much that my husband is buying one too ! Thank you Omar, Michelle and Chris for making the process quick and painless !! Westpoint has won our families business for Life !!

All the people who helped me were very kind and made my process easier, thank you all !!

My first time purchasing a new vehicle and Mr. Brian Crews was there to help throughout the process. I would definitely recommend Mr. Brian to anyone!Also Mr. David Le help me with a financial deal! It was all done in a timely manner. I definitely recommend them for you new or used vehicle purchase.

Brian Crews was an amazing, patient, and honest salesperson. He was personable and available every step of the way through constant communication. I would definitely refer anyone looking for a vehicle, specifically a Buick or GMC, to seek the assistance of Mr. Brian Crews at West Point. The dealership is lucky to have the epitome of excellence on their staff. Hes a keeper!!

Definitely Recommend Michael Reyna for your next vehicle purchase ! He went above and beyond making my first time purchase super easy, fast, and affordable! Listened to everything I wanted and asked for and found me my dream car ! It was All about me and not what he thought was best. I went to other places before visiting here and WOW! Big difference he treated me with all his attention, and dedication. I will definitely look for him with any other purchase I make and refer him to all my family and friends when looking for a vehicle! I’m glad I found Micheal Reyna during This process because I couldn’t do it with Out him !

William Martin was friendly and accommodating to my questions and I would recommend him to my friends! So go on down to West Point Buick GMC in Katy, Texas and youll find the best car salesman there! Thanks again for a great experience William Martin!Your new friend,Willard Bryant

Experience was excellent !! Everyone is very friendly Omar was great about answering all our questions.

Best experience buying a car thus far. Definitely recommended visiting this dealer. Marilyn Hernandez made buying a vehicle stress free, very professional! Most definitely recommend her!

Our salesman, Manny was able to find a Denali we liked. Placed the order and acquired the car within a fairly short period of time. Good job. We worked with Marcus to get the paperwork done and the title transferred. Marcus informed us of all the warranty information and other outside services to be purchased. Clear and concise explanations. All very professionally delivered. We were then turned over to Angel who explained all the features to us and helped in the set up. Super nice guy, also very informative and professional. The staff at West Point get an A+.

Or experience was very good no high pressure sales tactics and no shenanigans

We were very please with the service . Marily Hernandez was very hospitable and attended to our needs.

I traded my old car and purchased a new one at this location. Brian C. made things very easy and answered all my questions. I felt they were well organized and helpful!

Great service. Communicated with me and was very transparent about my options. I really did not lift a finger and it was all done quickly. Thanks Tom for your great customer service. This will be my new dealership that I do business with.

Excellent service all around. No complaints.

Shout out to Pam and Mike for swiftly addressing an issue with our SUV that was not obvious to diagnose! Really appreciate them for their service and for resolving the issue!Nick

The staff is very FriendlyGreat services 👌🏻👍🏼

West Point diagnosed the issue with my A/C. They replaced the part quickly and got me back into a cool car. They kept me informed about the repair as it progressed. I highly recommend West Point for any work required. I have been using them for many years.

This was the easiest car sale transaction we have ever had. We found the car we wanted on-line from San Antonio, called the dealership and got connected with Shane, and he set up everything for us over the phone/text so that we could drive in to Houston the next day. Everything was just as agreed upon and the car was ready to go when we got there. The financing experience was also great and he respected whether or not we wanted the additional offers that they presented to us. We truly appreciated their professionalism and honesty with this long-distance transaction.

Tom was my Service Manager. Brought my Denali in for a transmission issue. I described the issue to him on the phone. He thought he knew exactly what the issue was just from my description. Brought it in and sure enough he was correct. They fixed it. Texted me when it was ready. Good communication, fast, friendly service and covered under warranty. No complaints. 👍

Great customer service, knowledgeable about my vehicle and is super patient. Thanks CJ and David Le

Tom was excellent, met be before I could exit the vehicle. He also reviewed additional maintenance that was needed.

Roy Shaff made our experience at West Point a great one. Great, fast and reliable service and had us in and out in 3 days! Thanks for the wonderful experience Roy

Great experience, knowledgeable staff. An overall pleasant experience. I was able to walk in and drive out with my truck! Same night.

CJ, Michelle, Martin, David and the whole team did an outstanding job finding me the right SUV. Even though the unit was not on the lot, finding one and getting it to the dealership from the factory took less time than expected. We all hear about the struggles that the manufactures are having with microchips and all those issues being present the flow and timeline for me to get my SUV was perfect!!!

First time buying a new vehicle and had the greatest experience.. very friendly and knowledgeable people! Thanks Brian Crews!

I recently purchased a used car with Harry. He was really informative and helpful and I appreciate him for helping me out with this process. Car buying can be really nerve-wrecking hoping that you’re not being mistreated but I’m really confident in my purchase. I had an issue with my key fob and was able to contact Harry and he set an appointment with the key technician and I was able to get it replaced. I had some correspondence with Robert before coming in person and even though he was out when I arrived, he came later to introduce himself and ask about my experience.

What can I say. It was straight forward. No hassles and actually less than what I expected to pay to fix the AC. Was very lucky to deal with Mr. Tom in services. Straight shooter and to the point. Thank you For taking care of this issue and for the excellent service.

Omar Perez was very helpful and knowledgeable. Made the process very easy and fast. Angel was also very helpful and answered all our specific questions regarding the vehicle. I would definitely come back when we are ready for our next purchase.

Bill was my service agent and he was fantastic. He was completely transparent and restored the faith when I brought my 2020 GMC Terrain in. Their time table for finishing the work on the Terrain was spot on. I’m thankful they finished the job in a timely manner and we look forward to Westpoint GMC taking good care of us again!

Enjoyed my experience at West Point GMC! William/Harry provided great service and were very personable above being a salesman! No pressure just solid information and candor! Highly recommend!!!

Brian Crews has been an amazing person to work with at West Point Buick. He has made the car buying process one like Ive never experienced. His patience, commitment to excellence, and dedication to his customer are unparalleled. He takes pride in his efforts and it shows. If all West Points salesmen are like him, then this dealership is a force to be reckoned with. Brian and West Point are a perfect combination for anyone seeking a new vehicle without the traditional high pressured sales tactics.

I brought the truck in Saturday 9/25. Appeared to be the third lifter failure in 14,000 miles / 9 months. I spoke to the Service Manager, Patrick Clifford, Monday morning about my concerns with multiple failures. He researched it, spoke to his boss, and agreed that evening to replace the engine. I picked it up Thursday evening 9/30. A very satisfactory outcome.

Was very pleased with Stephen Oyewale and how he went above and beyond to accommodate our needs. This dealership really worked with us to get into the truck we wanted. Excellent customer service from Stephen! Would highly recommend him to someone.

I worked with William in the Pre Owned department and Leroy. Overall the experience was pretty good. Working with Chris Scott in the finance department was awesome, truly knows what he is doing and takes time to let you ask questions as well as clearly and concisely answers yours.

Recently purchased a used Yukon from West Point and must say I’m impressed by the integrity of the staff and company as a whole. My vehicle needed repair immediately after purchase and they took care of all the repairs and went above and beyond to make me happy. They spared no expense! They buffed out all the little imprecations, tinted windows, replaced keys, and put a new transmission and transfer case in the Yukon. They could have just said peace out but they didn’t. They even made sure I had a demo car to drive while they took care of all my needed repairs. Shane was my salesman and he did great staying in contact with me with updates. I would absolutely do business with them again and highly recommend them.

Mr. Khanh again has exceeded our expectations! Hes so easy to deal with. He always fixes any issues and listens very well! A+ Thank you!

This was the worst service I have received at any dealership. My vehicle needed an airbag to be replaced due to recall. I also asked them to diagnose the “service airbag” light. The service rep started by not calling me back like she said to get service scheduled. Once they had my vehicle they did not touch it for several days. I got one abrupt text message from the service rep at the end of the second day to tell me they hadn’t started working on it. There was no reply to my requests for status after that. I finally called later on the fourth day they had the car and found out it was done. No contract has been made from the service rep. I was trying out this dealer service department with the recall. They failed miserably. I won’t use them again.

Be ready to be entertained and learn about the process. Mr. CJ is amazing at what he does. Just sit back and watch him work for your best interest and be a little patient.....

Pam is amazing and always takes care of me. I truly can say I come back because of her and her service.

The service department is great! Khanh was friendly, knowledgeable, and went above and beyond. Will definitely be going back.

I followed Michael from Finnegan and I will keep coming back to him. He really cares about his clients and makes lasting friendships. Give that man a raise or a bonus!

Reasonable wait for my oil change considering the time of day I checked in. They came and showed me the air filter they were recommending should be changed. Good experience. Price was good as it included tire rotation.

Internet sales and Manni where great.I was dreading going into F & I because in previous years of buying cars its just a nightmare of games. Chris Scott was so professional and easy to deal with. Overall experience a JOY

This was the easiest experience everyone was so helpful from our salesman ace cotton, the finance manager including the porter who helped us get some bags for our things. Great service would recommend to anyone looking for a car. No haggling and friendly staff.

I had great experience thanks to mr Williams he was a big help in order for me to buy a truck there. Look for him if you looking to buy a a vehicle he did everything in his power to show all the vehicle type I was looking for

The folks in the parts department answer the phone like their hooked up to a morphine drip. I guess West point will suck the very soul out of you if you work there. When you call for help with internet ordered parts, you can almost make out their trailing word as they quickly dump you into a voicemail for the guy that handles that. Well, hopefully hes not out with covid, on vacation or dead, because you must just leave a message and hope, it gets returned. Wow.

I was recently at this dealership and at first it wasn’t such a great experience. The first car sales man that “helped” us felt as if he was rushing or pressuring us to buy a car. :( It was really upsetting due to the fact that I was super excited to be car shopping. Luckily we met Harry. Super cool, chill, and helpful. Completely turned my frown upside down and made this long process super easy. Thank you Harry! :)

Best experience I have ever had buying a vehicle. Very honest and up front about everything.

Go see Mike Reyna. Best in the game. Hes fair, polite and will go the extra mile for his customers.

I had an issue with my light when I purchased my truck and was getting the run around to get it fixed, but I contacted Mr Patrick in one day. He made sure everything was taken care of before I got there the next day and personally greeted me once my truck was taken back!! He’s worth 5 stars!!

Tom in service was amazing! He kept me up to date on everything. My car was dropped off and picked up with in a week. I will continue to use West Point! Thank you for your great customer service!

We recently purchased a vehicle from West Point, and had a wonderful experience. The team was extremely responsive, helpful, and non-pushy. I appreciated this approach very much. They did a great job, and I would highly recommend looking for your next vehicle at West Point.

Appointment scheduling was easy and convenient. My car was complete before the promised time. No complaints about the service, but I do wish theyd vacuum and/or wash and place paper floor protectors down in my car. Those little additional steps were done with my other vehicles at other dealerships (Mazda, Chevy, Lexus, Ford). Minor things really that just shows a little extra personal service, but it wont stop me from bringing my car back for service here.

My GMC Sierra had been on the Takata airbag recall list for years and the dealer nearest me consistently said they couldnt get the replacements. After the latest notice from GMC, I was told to call the other contacts listed on the notice. I decided to call other dealers. West Point was the next nearest dealer and scheduled an appointment that was estimated to take between 2 and 3 hours. I arrived 20 minutes early and was checked in quickly and professionally by Matt. It actually took more than 5 hours but the replacement was made.West Point will get any more business I have for my GMC.

Picked up car and noticed a very loud noise when AC turned on high. Explained to me as “leaves in the cabin air filter”. I told them to clean it out as it was not that way before. After waiting a very long time, and being late for a work call, I’m finally forced into buying an overpriced air filter from the dealer in order to get my car out of their quickly.However, I still hear the noise when I turn the AC up. Now I have to take more time out of my day to bring it back to have the dealer fix it. This to a dealer that is understaffed and already couldn’t get to other issues I had with my truck.I’m not happy and will not be coming back unless a remedy is provided. This despite me consistently bringing my truck to West Point for service over the years.Jeff Treadway

Service dept was awesome. This was my first experience with them, coming from MB and Porsche ownership... And have to say Pam and the whole experience was great. Better than my experiences at MB/P car dealers.

Roy was very quick to address the issues with my truck and got the repairs done for me at the last minute and had the truck ready for me when I landed back in Houston. Another repair shop gave me an estimate of $2500 and West Point got me back on the road for $1400.00 less. Thanks again

Great sales staff and timely response to questions. Honest dealership not trying to take advantage of people. Really great experience. We have purchased 4 new vehicles from the dealership over the years and have always had a good experience. Thanks

Fantastic group to deal with. Had a great time spending money .

Only reason why I gave 4 stars was because my online appointment went through on my end, but not on the dealership end. So when I walked in and spoke to my designated representative, she wasnt aware that I was going in that day. Other than that, everything was great! Love the new phone charger set up in the waiting lobby you have now!

Great experience at this dealership. Non pushy with the up sales .Salesman Malik was great to deal with.

Robert was very personable. He didn’t try to push any particular vehicle on me. Spent a good amount of time, allowed me to look and drive 2 or more trucks, and parked them side by side so I could make a comparison. The finance guy, Chris, was nice and thorough. Made sure everything was right, and explained things clearly.

Very professional, customer oriented and transparent. In good hands.

Tom Ryan at West Point Buick GMC did a great job of quickly receiving my vehicle in for servicing, keeping us updated on the status, and discussing any issues or concerns with us. My vehicle was completed in a timely manner and it drives like new now. I will definitely be going back to Tom for future servicing.

Jake was great, answered all questions quickly and smoothly, has a lot of knowledge in what concerns the GMCs, thanks.

The service advisor, Tom was outstanding communicating the entire service process and provided a true turnkey service experience. Tom is an excellent representative for West Point GMC as his actions confirm that customer service and experience is paramount.

This was a bad experience from the beginning to the end. I scheduled my service appointment for 7:30 am because I was told that is when the first shuttle leaves. However, when I got there, the shuttle was already gone. I waited for 45 mins before I was forced to have my wife load up the kids and pick me up. Later that day, when it was time for them to get me. I was told he would head over as soon as he got back, but 20 mins later, they called to say they had another drop off then they would come and get me in 30-40 mins. So I said, Get me first thing in the morning. WHich did not happen, and I was late for my 9:00 am meeting. That is a lengthy complaint, but it is not the main reason I am upset.I brought my truck to you because I needed brakes replaced and had a noise I wanted them to check out. They called me said everything was ready to go. But As I am driving away, the noise comes back right away. I did not turn around because I was officially done with West Point. Monday, my wife and I picked up a brand new Yukon XL from Finnegan GMC because when we went to order it, the sales staff at West Point would not listen to what we wanted and only wanted to give us what would make them the most money right away. From here on out, we will either be going to Sterling McCall or Finnegan. You are conveniently located, but I am tired of the disappointment.

Very friendly and professional not willing to negotiate but overall love my truck.

Friendly and very professional staff they make you feel great fresh coffee cookies I love it I highly recommend thx

I bought a used vehicle. My salesman, Will Martin was amazing. He went the extra mile to help us find the right car. It is rare to get salesman who will actually listens to what you want instead of trying to force you into what they want you to buy. I came to look at a specific vehicle. Since I had a to drive from the from the north side of Houston I asked to have some similar cars to look at as well. He had multiple vehicles ready for me to see including the vehicle I asked about. I want to be clear, Will is the reason this review is so high. I felt like I made a friend and would be willing to go back because of him.The bad...the business office was painfully slow. I had to wait almost 2 hours to spend 20 minutes signing papers. Again Will was awesome and kept checking in on me and making sure I had bottles of water and popcorn. The frustrating part is my wife had to go the next day to sign some papers that should have taken 5 minutes. My wife had an appointment and she still had to wait nearly and 1.5 hours to sign. My wife was frustrated because their was no sense of urgency in the business office to get her out the door. Multiple people were sitting around in the office doing nothing and the one person who handled our paperwork the before had no problem making my wife wait 15 minutes while he took a break to smoke a cigarette. When my wife saw the vehicle, it still had a broken windshield that was supposed to be fixed. Again there was Will making things right and scheduling a mobile glass repair unit to come to us so we did not have to drive back to the dealership.It was a positive experience and I would go back, but reason this is 4 stars instead of 3 is because Will Martin is awesome.

Purchased a 2021 sierra elevation lemon from them. Truck has been in the dealership for lifters 2 times and tension pulley within 30days. A/c condenser drainage is over the transmission housing and is a horrible hissing loud noise from water hitting hot frame! They said its completely normal... i have a Lemon law dealing with gmc & gm about these issues

We just bought a 2021 GMC Sierra SLT from Jake Woerner at West Point Buick GMC. Best car buying experience weve had in the last 45 years.