This dealership up sells you on every warranty imaginable, but when you come in for service they have a long list of reasons as to why it’s not covered; forcing you to pay additional money out of pocket. I’ve only had this 2018 Yukon for a month and it’s already in the shop for multiple issues. Your supposed to feel comfortable when you see GMC Certified on a vehicle you want to purchase, but rest assured, it means nothing! The maintenance rep actually admitted (in a roundabout way) that they sell vehicles with known defects and all ‘certified’ really applies to is fluid changes.**UPDATE** After my review posted, I had the opportunity to discuss the issue in detail with Mr. Cooper (General Manager). I went in angry, but to my surprise he was very engaging and attentive to my concerns. He did his due diligence and reviewed previous maintenance records and determined that my complaint had merit. This impressed me. I appreciate the fact that my concerns were not only acknowledged, but fixed immediately! I ended up with a $0 bill and a changed mind. Even though this was an inconvenience, the way the General Manager handled me and the situation is noteworthy. I commend his effort and will definitely keep Sterling McCall in mind for my next vehicle!

I originally spoken to Rene over the phone and he was helpful. Upon arriving to the lot on 9/25 he was with a customer, so he paired me with Juan.I was exceptionally pleased with the service from Juan. I can be a bit much with this anxiety I admit but he handled it very well. I can not express enough how pleased I was with the service. Mr. Laundry the finance manager was also a pleasure to get me signed and out of there quickly. No one likes to be at a dealership all day or for hours on end for that matter. These gentlemen made this process not seem overly long and appear that my time was not valued and taken into account. I would definitely recommend this dealership to anyone who is in the market to purchase.Keep up the Good Job guys!From a first time now lifetime customer.Mrs. H

Samantha Lopez was wonderful. She helped us make a great selection.. have good money for trade in and the pieces was quick and seamless!

Had an appointment for 8:30, arrived at 7:45. Cheeked out at 10:45. There for oil change and nail in tire. Did not know an oil change is $65 and to remove nail $15. Was not told I would be charged $15 to remove nail it was just done? Over priced on oil change... CHEVYS Dealerships charge $40.

Allyce was very helpful with my vehicle. She was very communicative and stayed on top of my needs for what my SUV needed. I have been taking my Denali here for a few years and they never disappoint.

This was the best car buying experience we have ever experienced. Super friendly and relaxing atmosphere in a car dealership I have ever experienced. We looked a 3 different vehicles before making a decision. Juan Rodriguez was our sales, he was awesome.We will defiantly be telling all our friends and family in Mississippi where to purchase there next vehicle.Thank you for all yall did to accommodate our needs in a truck.

My experience was great. Keith took real good care of me.

Travis was my service advisor and he was awesome!!! He was knowledgeable and very helpful.

The service advisor was very polite and helpful. I will definitely try again

I thought Basil Khan did a good job at getting my issue fixed.

I’m only giving this a 2 star because the finance guy I worked was amazing! Very friendly, funny and down to earth. He made the worst part of buying a car the best part. With that said, don’t expect too much from this place. I pretty chose the car myself, got a random salesman and gave him the same. He didn’t have to work for it at all. Well, I guess he had to keep making excuses why the car wasn’t ready, so maybe he was a bit busy. Again, I did all my homework and went in knowing what car I wanted. The salesman lied when he told me the windows were tinted, they weren’t. He said he may have 2 key fobs, and gave me one that looked like a teenagers cell phone. Cracked all over. I wish I would’ve never signed the paperwork, but that’s what I get for being desperate. I needed a car ASAP and he took advantage of that. I wouldn’t recommend.

My Advisor Marcus was great to work with. Friendly and knowledgeable. Addressed all my concerns and made sure my vehicle was running as expected when delivered. Will definitely be back.

The service department is very accommodating. My vehicle began giving me trouble while in Houston. The service department was able to get my vehicle in during a busy day. They provided me with very good service in a very reasonable time.

I’m satisfied with my new vehicle, the service was great, Kensy was great and very professional, She helped me find the vehicle I wanted. Thank you.

My Husband and I had a wonderful experience. Mr. Eugene Martin was very knowledgeable and patient with us regarding all of our questions. We are very happy with our purchase.

Mr. Leo, my car salesman listened to me when I told him what I was looking for and how much I was willing to pay each month on my car note, and he went above and beyond to do just that! I came in looking for a 2015 Buick, and left with a 2021 off the showroom floor!

I thought it odd that the cabin air filter wasn’t flagged for replacement since it hasn’t been replaced in some time so I had the inclination to check the filter for myself. The filter looked terrible! I went ahead and checked the engine air filter and found it in fair shape but it could’ve been cleaned with an air nozzle or suggested to be replaced.Im very disappointed that a technician says he checked something and states it was fine when in reality he didnt check it and it was in very poor shape. The local cheap price express lube does a better job than this!

Mercer Wells has impeccable customer service. Hes personable, friendly and funny. He made the grueling task of car buying simple and painless. My husband and I will definitely return for more business with Sterling McCall Buick GMC and Mercer Wells.Thanks Mercer!The Collins Family from Humble, TX

Overall the experience was great. Quick, professional, and straight to the point. I drove from Austin to purchase a vehicle and the team had me in and out less than 30 minutes. I was able to buy the car and get back on the road in no time. Everyone wore masks which was a releif.

Amazing experience with Sterling McCall GMC. Keith Mack is an exceptional person ! His professionalism and willingness to go above and beyond for his customers and helping as much as possible makes the whole buying experience very smooth and efficient.

I was referred to Ramon and thank God he has given me soo much peace of mind! Sterling McCall is lucky to have people like him there. Real stand up guy very respectful and true to his word. I can be a real pain and ask a lot of questions or let my anxiety make me panic but he is very patient and knows how to explain everything so I can better understand. Thank you Ramon!ETA: Also I should mention Aaron is always extremely friendly and helpful from the minute I pull up. Unfortunately the day I went for my oil change my service advisor Ramon which is also a pleasure to deal with was off. But thankfully Aaron was there he is always smiling and happy to help he kept me up to date on EVERYTHING. Its good to pull up and be recieved and treated the way he does.

Mr. Keith is Fantastically skilled in every aspect of his job. He got it done. All else afterward procedures was the same.A great company and most professional management here at Sterling McCall Buick. Very recommendable always.Doris M Irvin

Overall straight forward experience, there was a slight miscommunication due to transition of programs for text messaging updates. But it all got sorted out midway through the service so no problems there. Thanks to Ramon Z. (Advisor) and manager (Alvin C.) I got my truck up and running.

Customer service was great but couldve performed a better diagnostic test. A/C Blower was replaced but failed to find problems with transmission that I was experiencing. Brought it to another nearby dealership and the issue was found immediately. Including jerks, shudders, hard downshifts and metal in dipstick.

From start to finish, we could not have been happier. We drove nearly 2 hours to the Sterling McCall dealership. We had only spoken with Keith Mack over the phone regarding the truck that was in inventory. He answer all our questions and stayed in touch with us prior to us traveling into Houston. He was very helpful through the whole process. He knew the vehicle and answered all our questions about it. He listened to our concerns and acted upon them. He was always courteous and professional. If he didnt know the answer to some of our questions, he brought in the correct person to assist.He gave us a tour of the facility so we were familiar with where Service was as well as the Parts Department.Finance was very thorough and professional as well. They, in my opinion, went above and beyond to help us make all the arrangements so that we could drive the truck home that day.Keith absolutely made the purchase of the GMC truck a pleasure and we have already recommended him to friends in the Houston area. Because of Keith, as well as the other individuals we dealt with, we will go back to Sterling McCall in the future.

Service advisor Marcus at Sterling McCall GMC he is excellence. He always have my car ready at a speedy time. I also want to high 5 the mechanics as well they do a great job too.

These people have no customer service skills and they catch attitudes when they mess up. Its not hard to let a customer know what they may be up against before they bring their vehicle to you. But no these people let you bring your car tell you youre covered then hit you with labor charges. And why is it $88 to install a battery that doesnt take that much man power or a genius to do. I will be calling corporate.

I would not come here again if I had the choice. My car reeked of cigarettes when I got it back from someone smoking in it or smoking right before they drove it. Someone unplugged my dashcam - probably the guy that drove it to the back before it was serviced because there was footage of it being driven back but nothing after that and I had to plug it back in when I got my car back. They checked the sensor on one of my tires and now the sensor doesn’t read any of the tires anymore, when I brought it in it was only not reading one tire. Paid for the service on my car to only find out afterward, thanks to speaking with my grandma that the service should have been covered under warranty. I had to reach out to get my refund because no one caught the error. They did provide a complimentary uber for me to get home since I had to leave my car longer than expected so that was the only good part.

At first I was disappointed because I have having major A/C issues and it was going to cost an arm and leg to fix and they kept adding more and more to what needed repairs. “Process of elimination” blah blah blah…. Then someone called me from the dealership and asked to buy my SUV from me. I drove up there to see what they could do and that when I met Eugene Martin. This man turned out to be a total blessing! He was able to help me trade in my old SUV and I left with a brand new 2021 fully loaded Terrain! I am completely satisfied literally Eugene saved the day and put out a major firestorm! I highly recommend. Overall I’m satisfied with how the dealership treated me and was able to take care of me with a bad situation on hand. Great job guys

Upon arrival I wasn’t greeted then someone named Atwon reluctantly greeted me then walked off. Krystal then came out to greet me and explain the recall process to me and was very helpful. Krystal was very accommodating and also was able to get me a quote my door. Krystal also kept updated on the status of my truck. I give Krystal 5 stars!

Christian was great to work with! We purchased the vehicle from out of state, sight unseen. Talk about nerve wracking! Christian made sure to tell us anything we might need to about the vehicle, sent us additional photos, and pointed out a scratch. Overall, the car was immaculate and would purchase another vehicle from Sterling McCall and Christian.

I didn’t quite like the way my billing was handled, I didn’t quite understand what repairs were covered by warranty, I called the company today and they said all repairs are covered except though. Initially I scheduled with Ramon and he explains quite well. My out of pocket went from $200 to almost a $1000.

Christian was an excellent salesman. Got me exactly what I wanted. No pressure very cool and down to earth. Great communication! Give that man a promotion!

I came in to get my screen fixed behind my head rest of my Yukon Denali that I just purchased. The service man was bad with info that I needed. Sent my parts department just for the parts department to send me back to him. Parts said they needed the serial number off the back of the tv so they could order the right one. I told the service man what they said and the first thing he said was we ain’t doing that unless you getting it fixed. I said why do you think I’m here. Overall terrible experience if I new the service department was this bad I wouldn’t have even bought my vehicle from here

Ramon was very helpful. It was super easy to get the repairs done.

I just purchase a bed cover from this location and it was a breeze. Their parts department I find is easier to deal with than other dealerships. They even did one day shipping at no charge.

Service was excellent. Marcus is the BEST. See him for your service needs

I had amazing help Eugene Martin was a big help finding me a vehicle!! He had patience and was very understanding.

Absolutely the worst buying experience I have ever had! Not sure what the issue is but as a person that manages employees myself my opinion is in management or lack of!! We experienced multiple departments at this dealership and there is zero communication between anyone and it seems like no one truly knows what is going on and again that falls back on management!! When I look back at all of the reviews I notice that every positive review gets a specific response but all the negative ones get a cookie cutter response so if that is the type of response I will be getting don’t waste your time!!

My experience with the service department was horrible. My advisor Marcus had very poor customer service . From the time I dropped my vehicle off on August 23rd I wasn’t even greeted properly. I advised Marcus that my check engine light was on and that I also needed a tire replaced due to hazard on road . I was asked to drop my car off and there was no time frame on when I receive my car back . Marcus didn’t even offer a loaner vehicle, I had to go to my car sales rep to get a loaner vehicle. I didn’t receive my 2021 Envision until September 17th almost a month later . I had to continuously contact Marcus for an update on my vehicle, on Sept.7th I lost patience without any answers on when I would receive my vehicle back and asked Marcus for a Managers information his response was “Why, just so they can hear your grievances”. Very unprofessional. After finally picking my vehicle up on the 17th I drove off and my steering wheel was crooked to the right as if the car needed an alignment. I immediately returned to notify Marcus, he then told me I would have to wait another 3 hours after waiting almost a month to receive my car . I was told all of that would be checked while my car was in the shop. I had to speak with supervisor Alvin in order the get my car taken care of. I will not be recommending your service department to anyone if this is how u treat paying customers. Good customer service goes a long way. 1 star from me and that’s being generous.

Darvell and Jonathan were fantastic. Best Car buying experience I have ever had.

Marcus was very knowledgeable and professional to work with in getting the 2012 Buick repaired, I wish more service advisors where this way. Keep up the great service, Thanks Johnny

Started off all wrong. I made an appointment for 8am to be met by a very unfriendly service advisor by the name of Marcus who immediately tells me it will be $160 to diagnose the key and lock signal that was on my dashboard. He was rude, uninformed and commenced to tell me they were short staffed and there was a long line of cars that needed to be checked in. I ask for the manager. Given a different service advisor who was very courteous and kept me informed of the status that was needed for my vehicle every step of the way. My issue was the poor customer service that was displayed by Marcus and being provided bad information. If Marcus would have been paying attention he would have understood that the reason why the key lock icon displayed was because of the low voltage due to a faulty battery which was still under warranty. Dont be so quick to rattle off misinformation. He really needs some customer service training. I am truly disappointed in the way I was treated by Marcus.

The prices are way to high for used cars, I went to Tom Peacock and found a great Silverado HD2500.

I had to fight aggressively for a good deal on price (junk fees included), financing (unjustified APR that I rejected), and my trade credit (they tried to hide trying to keep the money with creative math). I had to fight for each of those individually at each step. The lack of transparency is not unique to Sterling McCall; it is endemic of a larger problem in the auto business. Until that is resolved and obtaining a fair price becomes a much smaller part of the purchase discussion, few car dealerships deserve excellent scores in reviews for purchase transactions. The GMC Acadia Denali is a great car, and Im very satisfied with it.

2 times I went there from Baytown, mora than 1 hour with traffic before work to see a car and they never check if the have it or not. Mr Grady just want me to go there to see their other cars that’s not fair

The process was smooth at the dealership. But, I am, still waiting for the dealership to pay off my trade-in. I have had to make two additional payments on a car I do not have.

I spent 3 hours waiting for them to do an oil change and tire rotation. I made an appointment which is supposed to place your car before walk ins. I was first in line and they check 2 cars that came in after me and then decided to check to see if I had been helped. They has a serious turn over rate in the service department. Dont take your care here for service. I know I wont be going back. They have lost me as a customer.

It took too long (3 hours) for a simple oil change and tire rotation.

I recently moved from Virginia and and I chose this place for my car service and and they did a wheel alignment which is not needed. I asked them what are the readings, of how much the wheel alignment is off by? But they couldnt provide me any details. they charged me around $230 for both oil change and wheel alinement.I know that no wheel alignment is done because, when I dropped my car at 10am i was informed that there is a wait time and it takes atleast 3 hours but at 11 am I received a text saying my car is ready. Ill leave it to your imagination on what could have been done in one hour.So I would suggest that without any knowledge dont blindly trust the reps. Theyre are just stealing you.

My AC went out - I called Sterling McCall - was able to schedule service for the next morning - AC was repaired - also an estimate on future service - quality service, always professional - Sterling McCall GMC is my go to auto service provider

Everyone was very attentive and friendly. Also the guy that helped me, Marcus Hopkins was very knowledgeable. He made me feel at ease

I’ve just recently purchased a previously owned vehicle and chose Sterling McCall to preform the routine maintenance. Marcus was very helpful and patient with answering my questions and concerns - Very valuable.

Krystal took great care of me. She was professional without being stuffy and I enjoyed working with her.

Sterling was quick and on point to take my money, I’ve been waiting months for them to send the paperwork to the DMV so I can put a permanent tag on the truck leased with them.

Great to deal with and Juan was the best sales guy I have dealt with. They are a 10 star dealer in my eyes. Thank you Sterling McCall Buick .

Great experience mr zapata was great help. Happy with all of it

If I can give 0 stars I would. I bought a car from this location 2 years ago and recently got offer from Buick staff by name Amy to sell this car back to them.It’s been almost a month and a week and it has taken them for ever to pay off my car leaving me with late fees, I have called and called and even had to go there today to speak to their manager mr sree and they keep telling me series of lies and stories at first they said they sent the check out on the 2nd later they said they voided that check and sent it out on the 14th now I am getting a message saying the check was just sent out today. This is the worst place ever.. Amy needs to be fired for doing a terrible job . This place is a disaster I am going to be taking legal actions if I get a bad credit for a car I sold over a month ago. Please do not come here do not ever do business with this terrible people. This whole experience has beeen frustrating

Kensy was so patients with me. I’m so happy with my new vehicle.

By far the best auto dealership experience I’ve had in my life! Working with Keith was a wonderful experience. He is very professional, genuine and helpful! I was there in and out in less than 4 hours. My sons first car was the best purchasing experience ever! My hubby and I will be back for that “ Big Blue Denali Truck” soon.

My sales Rep was Travis Zetka he was awesome.. He was ableTo get me approve same day, Also I was ableTo get in the vehicle I really wanted…. Jeff from The finance department was awesome as well…. Thanks Sterling McCall foe the great experience….

We bought a 2017 certified pre-owned Enclave back in June from Sterling McCall. We had difficulty with the sale, as the sales rep was not in the office the day we were ready to pay for and take ownership of the vehicle, despite having previously discussed the date with the sales rep. We had originally negotiated to have the Enclave delivered, but they apparently couldnt make arrangements to have it delivered within a reasonable amount of time, forcing us to drive across Houston to pick it up in person.At the time, the sales rep implored us to provide a good rating, because it would significantly ding the sales reps compensation if we didnt. So, even though I wasnt particularly impressed with the service, I went ahead and did.Move forward to August 25th and we still havent received our permanent plates and our temporary plat expired on August 21st. I should have called them earlier, but didnt. Today, I did and found out that they got the plates back in July. They claimed they didnt send them to me because my phone number wasnt working -- the same number I was calling them on. I had no voicemail from them, no text from them, and no email from them; even though they had all this contact information readily available to them and they had repeatedly used all three means when I was purchasing the vehicle. Then they offered to send the plates in a few days.I told them that the least they could do would be to courier the plates to me or send them overnight. Also, the customer service rep got testy with me because I wasnt pleasant enough.Im not confident that theyll get the plates sent out tonight.

By far the best service I have received at any dealership! This was my first time at this location for an oil change. Branden went above and beyond with his customer service. I will definitely be back!

Floyd is Awesome!! My friend was working with him and mentioned my name and he was happy to help. He was straight forward, very positive and paid attention to every detail of my situation. I will most definitely will send my friends and family to him in the future.

Been here several times and always get good service, quick service. Marcus was my consultant and he did a great job.

Basil was great at explaining the issue with my truck. He was very responsive when i asked for updates.

I purchased a brand new 2020 GMC Acadia about 1 year ago. It sputtered out with about 50 miles on the odometer so it spent about a week I. The shop.Then the locks failed and locked us out. While they saw what the problem was, plus video evidence, they couldnt figure it out and kept it for almost 2 weeks.The manager offered to help which was shorthand for taking the vehicle back for $10k less than what I paid to sell me another car with about $50 extra discount for my troubles.Almost 1 year later to the day, the tire pressure is low. I fill up the tire to find out that the pressure sensors are backwards - and on BOTH sides. The service manager politely turns me away and asks me to go elsewhere.Keep it classy Sterling McCall! Avoid this place at all costs!!!

Great customer service Uber home …Uber back to pickup my car…on Buick’s dime…didn’t have to wait…great serviceCville 😎

Not happy at all with the customer service. Marcus just kept saying there was nothing wrong witht the truck without any explanation until asked to speak to the mechanic. Truck has less than 30k and only explanation was the eld device set off all the check engine lights. I need an explanation as to why. We been using it on the other trucks they say it is because the truck has too new of a system detector.

The guy I worked with in the service department, Branden Kelsoe was excellent. He kept me up to date on my car repairs and was very professional with everything about my cars issues. This was the best experience Ive had with a car repair and I would highly recommend him if you need help with anything car related.

The dealership is one of the most professional places I have been. Ramon in the service department always exceeds my expectations and how professional and helpful he is, especially with the crew of guys that he has working with him. I’ve had a few problems with my truck needing service and they’ve always been on point and they take care of me better than any other dealership that I have been in. I highly recommend going to this location if anybody who needs a vehicle or needs to service their vehicle I give this place 11 out of 10. Thank you for making my life easier .

I always have a good experience at Sterling McCall Buick GMC (Houston, TX). The service reps explain in detail what need repairing. They let you know if there is another option. Yes I would recommend this Dealership to any friend.

Service Advisor was John HORRIBLE. I had to keep calling for updates on my vehicle. My vehicle sat for 24 plus hour before it was diagnosed and I had an appointment. When I called about my vehicle the female Crystal was rude. The only person customers who services was outstanding was the gentleman Aaron.

This dealer is the best I got said first time I dint have a good experience but I give a second chance and they make it up very good mr Eugene Martin is the best helper I ever had Luís de manager try his best too and in the finance area mr .Jeff very good guy all these 3 men’s help my husband and I a lot they are the best I recommend this place but remember look for Martin Eugene best seller ever

I have been a customer of Sterling McCalls for sixteen years. I had become good friends with my service advisor (Gregorio) and was saddened when he said goodbye. The first time I needed service after he left I met a new service advisor. Only a couple of months later I had yet another new service advisor. Again, yesterday when I was there for my appointment I met still another.Fortunately he was very pleasant and patient when I asked what was going on and after he listened to me whine he did everything he could to speed up the waiting time for my servicing. I told him I really hope that the next time I need to go to Sterling McCalls he will be there. I have always been pleased with the service and especially with the.honesty of the staff. There has never been anything missing from my car after service as I have experienced at other dealerships.I will continue my loyalty to Sterling McCalls.

Leo Costa is the man! Great salesman helped me get a great deal. Look for him when you need a new car

Great experience with Floyd and the entire team! Treated me extremely well.

Attention to detail I have noticed have begun to slide downwards.On a previous visit, an alignment wasn’t performed, until I asked for the alignment spec’s at checkout..,and they had to bring my car back in for the alignment...which if I had not questioned, would have paid for service—not performed.On this visit, missing bolts and my positive charge cover was not put back, and coolant wasn’t added to fill line level.Not to mention work performed that was not authorized by me...although I was not charged for the labor, it made the cost exceed what I was prepared to pay.As you can see, it have become a increasingly departure from the service that was expected, and put doubts in my mine, if this type of service have become the norm...if so I will not continue to be a loyal customer, but begin to look for excellent service elsewhere.

This place I went through to get my truck was fast quick and efficient and the guy I dealt with Rolando was awesome and was able to work with my schedule and help me out in order to help me get this truck I wanted and it didnt take long. He held his word with everything and I basically bought the truck over the phone and he brought me the paperwork and delivered me the truck. He was able to make a sale with me and I love my new truck thank you Rolando at Sterling McCall in South Houston.

I started with text and that went well. Darvell gave me all the info I needed and was very helpful. Then he turned it over to Samantha(she was awesome)for delivery but we decided that my husband wanted to look at the 2021 GMC Seirra 1500 Denali and so we drove over and they were very friendly from the front door to the finance office. It was a good experience and have already recommended yall. Thank you for an awesome buying experience x2...lol!

I think that Ramon, was very professionalAnswered all my questions..loved his work ethic.Eugine Martin

Communication was excellent. I was called and kept informed. I didn’t have to sit on hold.

I came in yesterday to look at a AT4 and was extremely please with my service from the moment I walked in the door until the moment I left. Sam was a fantastic help and she was very knowledgeable on the vehicle she was selling. She walked me around and explained to me all the features the truck had to offer.( all the ins and outs) She was very pleasant and helped me get EXACTLY what I was looking for. The team at Sterling and McCall is far superior over their competitors! Great job Sam and thanks for getting me into my new AT4!

Was told that tires were on 7/32 when in fact was on 2/32.. do not trust your service department and have filed a complaint regarding this..UPDATE:Was contacted by Kimono Cooper regarding the issue on 8/27/2021 and said he would give me call no later than 8/30/2021 after he speaks with his technicians about what happened. HAVE NOT HEARD BACK FROM HIM NOR THE COMPANY

If you would like to get ripped off this is the place for you! Started my deal with a purchase price of $56,455 with no purchase allowance of $2500 as said online subtracted, then $695 for resistall plus $1495 for pro package then $2995 for lifetime clear bra ($5185 for useless dealer add ons) for a total $61649 for a truck that has a MSRP of $56,455 that should have been discounted to $53995 oh it gets way worse if that wasn’t a complete rip off to begin with. My 2016 corvette that has a rough trade in value of $43500 and a average trade in value of 45400 they offered me $37500 so at bare minimum lowballed me $6000!!! invoice pricing to purchase price is another approximate $10,000, so now we are at $16,000 but wait there is more let’s not forget about dealer hold back of approximately $1600 so $20,100 dealer profit is the best this dealership could do! After wasting 4 1/2 hours of my time. The manger told me that he wished me the best of luck. Probably thinking he could call me back, nope number was immediately blocked. What a complete rip off! Stay Away! Stay far far away! I have never in my life felt so insulted and disrespected. I know a thing or two about buying vehicles, just think what would happen if they knew you knew nothing and you trusted these crooks!

My recent visit was definitely a good one. Our sales man Floyd was really helpful and definitely understanding. I recently recommended one of my friends with him and most likely will see him again in the future. Love being part of the GMC family I don’t see any other vehicle with such a a strong and elegant appearance.

Did a great job on my oil change but couldnt rotate my tires and relearn the sensors. Why sell me a truck you cant work on. Sad

Courteous service representative Ramon. Extremely professional. Enjoyed working with him

My service advisor is Marcus and he is great. There was a variety of things that needed to be done to my car and he made sure that everything was taken care of. He offered me a loaner car but because I am morbidly obese, I couldnt fit into the first car. He tried again and was able to give me a loaner car that I could fit in comfortably. I appreciated that. I appreciated his compassion for me. Also, when I picked up my car, I believe they detailed the inside during the car wash. It was extremely clean. Thanks again for the professionalism and extra touch.

Worst experience. Service adviser was Curt in his responses .They are fleecing the customers by not giving enough information. Be careful if you are servicing your vehicle here.

Everyone was very professional and worked with me to get a deal that was good for all concerned

Horrible horrible horrible. I don’t know where to begin. Awful service. They DO NOT take of the customer. They had my truck for 2 months. You have to call them or you won’t hear back. Safe yourself some time and frustration trust me, stay away from these people.

Ben Lacey at the service department was very nice, accommodating, and friendly. Would definitely request him as my service advisor every time I need to bring my Denali in

I’m not from the Houston area but had some tire issues with my brand new Acadia Denali. I was able to get an appointment with the service department quickly. I was greeted with a friendly staff, and the tire repairs were done by 5pm the same day. Thanks for the great service !

The mechanic Guillermo Hernandez knew what he was doing. He had great knowledge and service on my 2007 buick enclave. Very happy he solved the problem. Give him a raise he worth it. I will only ask for him too work on my Buick.

Awesome experience purchasing my first vehicle through these guys. First salesman named Muja was terrible but ended up being helped by Floyd and was simple and easy as all get out. Got me a beautiful truck at a great price. Thank you very much Floyd!

I went to the Sterling McCall on Southwest freeway for my first oil change on my new 2021 GMC Terrain. Marcus was my service advisor. He made the process very easy. As I did had to return to work, and the dealership offers complimentary uber for drop off and pick up! Once I returned back to the dealership my car was ready to go! Will definitely return for more car services to be completed!!!!

Had an awesome experience today with Branden in the Service dept! Everyone was incredibly helpful and the requested services were completed expeditiously.This will be “the place” for my car now. 🙂

Rene Pineda in Sales and Jonathan Matos in Finance were both very courteous and helpful. I will definitely start with Sterling Mccall next time Im shopping for a vehicle!

Great place to receive quick and friendly service. They always have appointments available for you to get a oil change and they are always friendly when speaking over the phone and in person. I also love being offered a courtesy car wash every single visit. The service here is consistent and will keep me being a loyal customer.