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Casa de Novia Bridal
3637 W Alabama St Ste. 400, Houston, TX 77027, United States
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Casa de Novia Bridal
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Review №1

Wouldnt recommend. Dresses are pretty, but more expensive than comparable boutiques carrying the same dresses/designers. Salesy feel. Once they sell you the dress they dont care about you. Their in-house seamstress canceled on me two months before my wedding. Would not recommend. Go to Dallas or San Antonio if youre looking for a designer wedding gown.

Sk
Review №2

I had the absolutely pleasure of working with Casa de Novia Bridal for an editorial shoot last fall. I sent them our general inspiration and they chose a stunner on the first pull. Their selection and atmosphere cant be beat. If youre looking for an elegant gown and a comfortable atmosphere for your intimate entourage, this is the place to go.

Sh
Review №3

Can not say enough positive things about Casa de Novia. Genuine customer service and stunning bridal gowns. Luvi and her team take the time to find the perfect fit and style just for you. Highly recommend for 5 star service!

He
Review №4

On day one of looking for a wedding dresses, I went home and practically cried. I had found zero dresses I liked after 3 appointments at three different places. But on the morning of day two, a friend set me up with an appointment with Carmen and everything changed. Carmen is amazing!! Within a very short time, my only issue was deciding between the three beautiful dresses she picked out for me. Carmen was there for all five of my fittings and made sure everything was perfect, even on the last one when she had the wonderful seamstress take it in some more. I also have to commend the seamstress. My dress was very delicate and she had to do numerous alterations to make it fit perfect. She did a wonderful job. I highly recommend Casa de Novia.

Ji
Review №5

Carmen is absolutely patient and professional! I was just looking for a sash and she let me to try on a wedding dress in order to show me how the sash look like on the dress. She showed me several different styles and provided many useful advice. I could not decide that day and she didnt push at all. Even though she spent lots of time that day and check the inventory with different styles for me. Finally I decided to buy the sash they have and I told Carmen I will be at store around 1PM, when I arrive, I saw her was already waiting for me with a packed sash.

Al
Review №6

Although I had some hiccups from the arrival date to the designer making minor adjustments, etc. my experience with the owner and the seamstress was unexpectedly good and professional. Irina, the seamstress, is superb in her skills, genuine and honest. I’m very picky but I definitely I will trust my dress to her if I need any adjustments.Carmen helped me with finding the right veil for my dress. She would make sure I’m happy with everything.Will definitely recommend everyone to check out CDN bridal boutique.

Kr
Review №7

I had a great experience at this shop. Their dresses are so beautiful! My consultant even sent me some pictures that I had requested. If you are looking for a high end shop definitely visit Casa de Novia!!I think I went to every store in Houston and the surrounding area. All stores had a great selection of dresses and were really sweet and helpful (except AMORE bridal also known as The Bridal Depot)

Ab
Review №8

If youre looking for a high-end wedding gown in Houston this is the place to find it! Carmen and Luvi are both absolutely amazing to work with! It wasnt about just selling me a dress for them. They both genuinely wanted to me to look and feel beautiful in my gown!After hearing horror stories from my friends about wedding dress alterations I was very happy to hear all the alterations are done at the salon. Adela is truly a tailoring magician! Even when I got food poisoning and lost weight two weeks before the wedding they made sure I had two extra fittings so my dress would be perfect for our big day!!

je
Review №9

I purchased my Monique Llhuillier wedding gown here for my March wedding. I fell in love with MLs dresses after visiting a few bridal salons and trying on dozens of different designers/styles of dresses. I think Casa is one of the few stores in Houston that carries ML and Vera Wang. Carmen was my consultant and I couldnt have asked for a better person to help me find my dream dress. She was patient and honest, never pushy and always gave me useful and helpful feedback.I ended up ordering my dress at the ML trunk show and was able to get a small discount. My dress arrived on time and fit perfectly. Their in house alteration charges a flat rate of $750. I thought this was really steep considering I needed hemming, bustle and bra cups sewn in. and nothing else done. After going in for 3-4 fittings and asking them to remake my bustle. I felt this price was worth it. It gave me a peace of mind knowing someone very experienced was taking good care of it and they were willing to do whatever it takes to make it perfect.Management was very professional and responsive. My mom had a disagreement with the alteration lady at my second fitting appointment, I ended up letting them know about our unexpected experience and received a call right away with a sincere apology.Although I didnt have a negative experience at any other bridal salons in the Houston area. I would recommend Casa and Carmen in a heartbeat. The dresses here are more high end, but their service reflects that. Their customer service is very attentive and genuine.

Ma
Review №10

I went to Casa de Novia since I had heard from several friends thats this a store you dont want to miss since they have unique designers. When I arrived for the appointment I was directed to the living room to speak with my stylist but by the second sentence I exchanged with the her I started to feel unwelcome.The stylist kept suggesting to go check out other bridal stores. I picked out two dresses and while I was looking I mentioned that fit forming dresses in sample size dont fit me so I can do without to which she replied oh we only carry sample sizes in a size 8 which is a regular 4. (The dresses I did try on fit me btw I am a size 8)Other parties that came in were offered water however, we were not. My mother and I left Im the first 15 minutes. If you are looking to spend 10k+ on a dress go to Joan Pillow they have a better collection and more helpful staff.

Ga
Review №11

You guys are awesome!!!! Carmen and you are the best!! Thank you very much for everything. Excellent job, customer service and atmosphere!!!! Loved my dress!!! Good job!!!!

Am
Review №12

I went to Casa de Novia last Sat w/ two of my bridesmaid since this is the only store I found online that carries Vera Wang Gemma dress in Houston. This is the second bridal shop I’ve visit since I got engaged. I first went to Nordstrom Wedding Suite. The ladies over there were extremely sweet and helpful. Over at Casa de Novia, I had Sara Gruner as my consultant. She is extremely rude and impatient and made the whole experience very unpleasant. All three of us walked out of the shop feeling very disrespected and rushed.I arrived about 10min early before my 1430 appointment and told Sarah that my budget is about $10,000 when she asked me. She grabbed the VW Gemma dress I had requested and told me to go to one side of the shop to try it on. I politely asked her if I can browse through other VW gowns in the shop and she said: ok. I pulled out two VW dresses and the first thing she said was: those are about 12,000 to 14,000. It is out of your budget. We were all a little shocked to hear that but I just put the two gowns back. I went on and picked couple more than is under $10,000 after I confirmed with her the price before I put them on. The whole time I was trying on the gowns, she put on a really bad attitude and didn’t offer any suggestions. My bridesmaid tried to take 2 pictures (front and back) for me while I had the dresses on but they couldn’t because Sara rushed me to take them off.Later on, I went to the other side of the shops to see other designers’’ gowns. Again she just had to tell me “this dress is out of your budget”. I was very annoyed at that point and asked her: can I still try it on just to see how it looks and get an idea so that I might be able to find similar design that might cost less”? She said “ok”. I then tried on about 2 more gowns with the exact same bad attitude from her. After I got done trying all the gowns, sara wrote down the name of the two dresses that I tried on and was within my $10,000 budget. I had to ask her for the name of the one gown that I clearly expressed the most interest/like but cost $12,500.The whole time we were in the shop (about one hour), she didn’t offer once if we need anything, or suggest any accessories or sash. I didn’t even think about the sash until I was about to leave the shop and saw those on display and really hoped that I could have put the sash or belt on while I had the dresses on. By this time, Sara has already disappeared. We looked through the accessories collection on our own and asked another lady the cost of those.This is an extremely UNPLEASANT experience and probably the worst customer service I’ve had received so far in a high end store (I am talking about the overall shopping experience including stores like Chanel, Hermes, Neiman Marcus etc). Needless to say, I will NOT ever go back to this store again. Even if it is the only store that carries Vera Wang as claimed by Sara. I rather fly all the way to NYC if I have to to avoid another experience like this. My friends recommended Joan Pillow Bridal and Ivory Bridal Artelier where they received excellent service and got their gowns. I will write reviews on those two after my appointments.

D'
Review №13

Beautiful gowns. And, Luvi is exceptional!

na
Review №14

Good shop

Information
1 Photos
14 Comments
4.1 Rating
  • Address:3637 W Alabama St Ste. 400, Houston, TX 77027, United States
  • Site:http://casadenoviabridal.com/
  • Phone:+1 713-523-9090
Categories
  • Bridal shop
Working hours
  • Monday:Closed
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–4PM
  • Saturday:Closed
  • Sunday:10AM–5PM
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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