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Mattress Firm Clearance Center Beretania
1213 S Beretania St, Honolulu, HI 96814, United States
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Mattress Firm Clearance Center Beretania
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do
Review №1

The gentlemen that assisted us was great. His name is Troy and he did everything you’d expect from a salesman from the moment we walked through the door. He was very helpful and informative without being overly pushy, and he was very knowledgeable about the products. Coming from retail jobs I really appreciated Troy and his customer service. My other half and I were very impressed. We walked in there with the intention to just find prices and compare, but because of Troy we ended up buying a bed that day! Highly recommend this location!

Ra
Review №2

Manager Troy provided exceptional customer service as he listened to my needs for a new mattress and asked specific questions to find the perfect fit for me, at an amazing clearance price, along with a bundled package of linen, pillows and mattress protector. Payment and delivery arrangements completed and carried my bundle as he walked me to my car, thanking me for my visit. An enjoyable one stop shopping experience Ill share with family and friends. Thank you Troy and Mattress Firm for taking good care of me.

Ma
Review №3

Very satisfied with the customer service. If ever looking into buying a mattress or whatever bed related, go and see salesperson Troy. Took the time to explain the difference between each product. Did not make me feel pressured into buying the more expensive product. Instead, made sure that I purchased the most suitable for my liking 👍🏾. Majalos again Troy. 🤙🏼

Em
Review №4

Troy was so helpful and got us exactly what we needed! We were in and out in less than 30 min with a brand new mattress at a great price. Much mahalos 🤙🏽

Li
Review №5

Thanks Troy for helping us find a mattress perfect for our needs! Easy, fast, efficient!!! Will def come back again :)

Ce
Review №6

The workers were very helpful and I got a bed with a great price and deal. Ron was SUPER informative about the mattresses and got me exactly what I was looking for. So glad I went there!!!

Jo
Review №7

Troy at Beretania was AWESOME!!!! He was very knowledgeable,straight forward and friendly. We are very satisfied with his service and recommend you go see him for all your bedding needs. Much Aloha Troy!!!

Ka
Review №8

The Sales Team were so helpful and knowledgeable to meet my needs. Would recommend friends and family if they are shopping for new mattress.

Sh
Review №9

I had a great experience today at Mattress Firm. I went looking for a new bed and left feeling like someone cared about my sleeping needs. The salesperson, Kawena, took the time to let me try 5 (maybe more) different beds explaining the technology behind them and letting me see which was right for me. He wasnt pushy for me to buy the pricier items and worked to fit my budget. Mahalo Kawena!

pe
Review №10

Surprised they had anything in stock, service was fast clear and concise. Everything went according to plan, which is rare these days. Picked a mattress waited for a phone call for pick up and got it on time. Great experience from the payment to delivery.

Su
Review №11

Troy was very helpful. They showed me different options that I could go with that was within my price range. I would definitely recommend this place. They knew what they were doing and were very knowledgeable about the mattresses.

Va
Review №12

Troy welcomed me right away into the store. I was working with a tight budget and timeline yet I found a mattress that felt comfortable to me, I was given a great price and got the bed frame, mattress cover and delivery for less than I predicted. I was definitely a Mattress Firm happy customer. Thanks for all your help, Troy! Valerie

Ra
Review №13

I went into the store to look for a bed an left a super lucky happy customer thanks to ron he helped an found me the perfect matress for the best price he was super cool I couldnt be anymore happier!!!!

Ir
Review №14

Ron and Troy was super nice, patient, they both answered all my questions and made me super comfortable and confident in my choice of bed I was looking for. Ron gave me an awesome deal I could not resist. Great customer service no hassles what so ever. Thank you both for a great experience for my first time purchase on a bed. I will sleep good at last. Again Mahalo for your services.

Do
Review №15

Went in to mattress firm to browse a bit and do more research. In less than 30 minutes Ron had us out the door with a mattress, sheets, and a scheduled delivery. We never felt pressured. Ron answered all our questions and made some suggestions. The process went a lot smoother than expected.On another note I dont know why this location is called clearance. They have the top of the line stuff. We got a tempur-pedic.Thanks again Ron. Well definitely be back when its time.

To
Review №16

Polite, clean, great sense of humor but still business like in every way. They help give you an idea of what you want when you lay down for the night. Not just comfort, but health-wise also. Always staying within your desired financial request.

Te
Review №17

Salesperson, Ronald, listened to what I wanted and promptly directed me to exactly what was available. I was able to lay on the showroom model and experience what I purchased. It took only less than 20 minutes and I was able to leave with the mattress in hand. I will definitely recommend to my friends and family your service and products.

Re
Review №18

Troy greeted us within 5 seconds of coming in and he was welcoming and friendly. Troy was very accommodating and had great knowledge of the perfect mattress that suited our needs. It was a straight forward sale, no fussing & not an aggressive sales person. We had such a great experience to purchase our new bed (after 10+ years) that I brought my mother & father a few hours later and they purchased their new bed (after 15 years)! See Troy Tanabe at Mattress Firm on Beretania!

Fr
Review №19

Wonderful experience with Troy who showed me exactly what I was looking for at a great price! It was such a great deal that I ended up buying 2 queen beds! And all in less than 30 minutes. Thank you Troy!

Ma
Review №20

This is first time EVER purchasing a mattress from a Mattress company, versus buying online or from a department store. Mattress Firm was able to find me a perfect mattress for the perfect price and even found a store on island that had it in-stock for me to bring home the same day! AMAZING!!! Totally recommended for anyone looking for a mattress!

Ge
Review №21

Entered with a warm greeting & crazy sale! My mom and I wanted to look around for a bit, so he welcomed us to trying out the beds, ensuring us that everything has been sanitized. Found a great deal & Troy was very helpful!

Ch
Review №22

Troy was a great help with assisting me with finding the right bed for my needs. He was very friendly and professional and I recommend him for future assistance if you are in need of the right bed for your needs. Thank you Troy!

Ch
Review №23

Troy Tanabe provided great information and customer service.

Ry
Review №24

Great service! Fast checkout, and service. Will go back! Thanks to the Sales Associate Ronald K. Walker, awesome service. Thank you again, Ryan! The mattress is very comfortable. Aloha

Am
Review №25

Super easy place to shop! Troy was an excellent salesman. Listened to my wants and needs. Promotiona offer was awesome Deliver! King bed at Queen price and free adjustable based liver! Deliver is in a week at my request.

br
Review №26

Awesome service!! Go see Troy he will get you all set up!!!

la
Review №27

Went in to shop around for a firm full mattress. No intent to buy. Walked out with a new beauty rest mattress. Great service, great choices, great deals!

Ke
Review №28

Troy greeted us as soon as we walked in and helped us navigate selecting the best mattress for my fiancé’s needs. We weren’t planning on purchasing right away but Troy was so helpful and FANTASTIC. We walked out with not only a mattress for us but a whole set up for our guest room too. Thank you Troy! We’ll be back! :)

RE
Review №29

This was the first time my husband and I made a purchase from this store and I have no regrets so far on the amount of money we spent. Usually, when I spend a lot of money on something I start having regrets on whether I should return it our not. But this wasn’t the case. We had intentions on buying mattresses but we didnt know for sure if we were going to buy it from this store. The prices and experience had to be right. I must say it was a pleasant experience overall. Ron did an excellent job with greeting us and making sure our expectations were met. We told him what our budget looked like and the types of mattresses we were looking for and he made sure that what ever he suggested to us fitted that criteria. He didn’t waste any of our time trying to pitch us something that we weren’t looking for. It was basically an in and out transaction. It’s not because Ron was rushing us or anything. He simply just valued our time. Ron was kind enough to inform us the different type of beds they offer and gave us suggestions on which bed would be best for side and stomach sleepers like us. He also encouraged us to test out the different type of beds so that we could find one that’s comfortable for us. I am very happy with my purchase and I can’t wait to sleep on it. Thank you again Ron for all your help!!

Br
Review №30

I went to Mattress Firm to find a full size mattress for my daughter. We were in and out in 10 minutes. Yesenia, the saleswoman who helped us, was very knowledgeable and made the process easy. Plus, I got a great deal! I would recommend Mattress Firm to anyone.

Ca
Review №31

Ronald was extremely helpful. Wked through all the different options on mattresses and frames. He took the time to explain the differences if each and encouraged us to try each one. We are very greatful for his knowledge and really enjoyed the fact that he was not pushy. We will definitely recommend Mattress Firm Clearance Center and Ronald to our friends and family.

Ik
Review №32

Nice staff, courteous and helpful. The item I wanted was at a warehouse in another part of the city, so I had to go there. I was told by the salesperson that pick-up would be contactless, but I had to sign a paper. They also wanted my Drivers License ID, which seemed like a strange request.

Br
Review №33

Ron at Mattress Firm Beretania was super friendly, helpful and professional. He gave me a lot of information and let me try different beds so I felt like I made the best decision for me. I feel like Ron helped me to make one of the most important investments of my life. Thank you Ron and Matteress Firm.

Ki
Review №34

Asked us the right questions which helped them to help us narrow down the beds we may like. It made choosing the right mattress quick!

Lo
Review №35

I was in a rush to get an inexpensive bed for my mom before I flew to Portland. Mattress Firm was able to accommodate and they were very understanding.

김나
Review №36

Troy was very nice and friendly and I am surprised how fast they can delivery. I got 200$ discount from$1999 product.Troy gave me another 200$ discount which I didnt expected .highly recommend.

Ju
Review №37

Great service, perfect price..

em
Review №38

Sales rep walker was straight to the point! No BS, no wasting my time! Friendly very informative about bed selections. was the icing on cake when he said the adjustable base came free with the bed! No need to buy a bed frame! I saved and got what I wanted, will be back

Ga
Review №39

Great service by sales person Troy. He is very knowledgeable in helping us get what we want for our newly purchased beds.

Kr
Review №40

Tony was really great and provided us with excellent service! He was easy to work with and didn’t pressure us to buy something which in-turn helped us easily make a decision and we’re extremely happy with how easy it was to select the mattress we needed. We will be going back to get all our mattresses from here in the future!

Jo
Review №41

Im impressed. Did not have any intention of buying a mattress right away due to how big of an investment my wife and I were about to make. Walked in and Mike asked what we were looking for. Had us try out three mattresses. Luckily, the mattress we liked was having a closeout so the price was dropped. I mostly appreciate that Mike gave us space to go back and forth from bed to bed and then discuss whether or not we should wait. We needed a mattress though, so we bought it that night. We went well-passed closing time, which were thankful for. Mike really went out of his way to make us feel satisfied and comfortable with our investment. He also did us a favor and got the mattress delivered sooner than expected. The setup went well and the handlers didnt mess up my walls or house. Tonight, well sleep on it and Ill post a review of the mattress on the website in a couple months. Thanks Mike for the great customer service and conversation!I want to add in that another reason we felt comfortable with dropping thousands of dollars on this bed setup is because of their trial period. I believe its 120 days. If we arent happy with it, we can exchange for just the shipping cost of $100, which seems fair. Ive heard bad reviews about memory foam, but I guess well see.

Ed
Review №42

Awesome friendly helpful salesperson . No pressure and offered all different types of trim mattresses they had in stock . Now there are many to chose from . Foam which I had doubts about . After trying spring foam, tried firm foam what a awesome firm mattress. Walked out buying a foam firm . Put on my frame no regrets buying from them and my choice . Highly recommended!

Jo
Review №43

Went to this Mattress Firm after visiting and calling several other mattress stores because of available inventory here, as well as pricing. Walked out with 3 new mattresses, and everything went really smoothly thanks to Troy! Couldn’t have asked for a better experience from him...he went above and beyond. Highly recommend this location. Will definitely be back in the future for any mattress/bedding needs.

Kr
Review №44

The store associate Ronald at Mattress Firm Center Beretania was very attentive and knowledgeable. I didn’t know the difference between a medium and plush so he showed me some mattresses to choose from. The queen size mattress I saw online was out of stock but he was able to offer me an upgraded mattress for the same price. Excellent customer service! I highly recommend this store and look for Ronald to help you out!

Ro
Review №45

First of all, the first day that I visited the store, I was greeted by John Murray. He was the only guy in the store and I observed how he services me and two other couples along with answering phone call in between. He was awesome because he shared his time with all of us in the store. Second, he was knowledgeable about every product and had that great customer service. Last, when I returned to the store a few days later with my husband, again, John serviced us with utmost customer service and we bought the bed that I wanted. I am a happy wife, happy camper, happy sleeper, with the greatest customer satisfaction. John Murray is the man with great personality and awesome customer service. Best experience this far. Thank you John Murray of Honolulu Mattress Firm for everything you are. Thank you Mattress Firm for allowing me experience the best service.

Be
Review №46

We went to the store in the afternoon and spoke to Ron who was very professional, knowledgable, and courteous. We left the store to shop at a couple of other stores. We finally had to decide to either buy from Matress Firm or another store. We called Ron after their closing time and he basically re-started their system and re-opened the store just for us! His customer service was above and beyond anything anyone would expect! We highly recommend Mattress Firm to anyone who is looking to buy a new bed!

Ke
Review №47

Ron provided us with excellent service from when we walked in the door. We explained what we were looking for and walked out with a great dealon the bed we wanted. Thank you Ron!

He
Review №48

The brother at the store was friendly and always around if we needed help. Got my mattress and pretty happy with everything. Cant wait

sh
Review №49

As a first time buyer I walked in There not knowing what to expect and Troy Tanabe walked me through the whole process and gave me with all the details I needed to know. The customer service was excellent and for that I give them a five star experience that’s well deserved. Thank you

Be
Review №50

Bought a Serta hybrid firm from Troy.More then I planned to pay, but dont be cheap were you sleep.🤓 it was well worth the money.

Da
Review №51

Customer service was great, just wish they had more selections in mattresses.

Ja
Review №52

Super fast and easy transaction!

Ja
Review №53

Excellent customer service from Ron, a knowledgeable and helpful sales manager. Im very pleased with my new mattress and cant wait for it to arrive.

Ka
Review №54

It was a great experience shopping for my mattress. I was actually looking for a different brand but Ron at the Beretania store was so pleasant and helpful to give me another option which was such a great deal for half the price. The Sleepy’s reserve mattress was for pick up at Salt Lake store so I was hesitant to buy it. After two weeks of deciding, I finally visited the Salt Lake store and Danielle was so nice to honor the half price that Ron gave me. Thank you Ron and Danielle!

Am
Review №55

Ron was a great help, he understood our situation and found the best mattress for the best deal for us! Didn’t push and explained what was in the deal. Very happy with our purchase!

Li
Review №56

I was just looking for a bigger bed so me my boyfriend and our 2 babies could fit on and I did everything over the phone it was quick and easy. We are all excited about our new bed coming in on Sunday!!

Da
Review №57

Everything was great, Troy was very nice and helpful.

Th
Review №58

Excellent Experience. John Murray, our Sales Associate was very knowledgeable and helpful. We were able to choose the right bed that will work for us in record time. And very pleasantly surprised that the bed will be delivered in 2 days. I recommend Mattress Firm if you are in search of a great bed!

El
Review №59

Ronald was super helpful and very efficient. Clean store and you can try all the mattresses to make sure youre making the right choice. The entire store and staff are following preventive measures against COVID19 as well.

Th
Review №60

We ordered two full size adjustable bed based few days ago. Since the bed bases going to be used in the ground floor and we did not want anyone come in the house during this covid 19 pandemic, we chose the basic delivery to the front door, instead of delivery into the house and set up. The two bed bases were delivered this morning and we installed the bases by ourselves which was only three steps, 1) Screw in six legs to the base, 2) plug the power to the wall electric socket, 3) put two AAA batteries into the control and enjoy the adjustable bed bases.However, we realized one bed base was working and another one was not. I called the store and the salesman, John answered the phone, I explained to him that one bed base was working and another one was not working. John responded he will contact the warehouse first and will call me back. After about two minutes John called me back and told me, the warehouse personnel said when they delivered the bed base the bed bases were working and they always test the products before they leave. John suggested me to check the control batteries, because sometime the batteries came in the box maybe old. I replied, I used my own batteries instead the one coming with the bed bases and we assembled the bed bases by ourselves. Therefore, the delivery people did not test the bed bases before they leave. Again, John said he will need to call the ware house again and will call me back. After five minutes, John called me back and said: “since we did not installed the bed base for you, if the bed base is not working, you will need to call the manufacturer instead.” Oh my gosh!!! This is the first time I heard that if a business deliveries a broken product, since they did not install it for the customer, the customer has to call the manufacturer instead, since the product has a one year manufacturer warranty?! So, basically they can just sell all kinds of junks and collect the money from the customer and let the customer deal the problems with manufacturer?I was so unsatisfied with their service and the way how they responded to the situation. Finally, my husband switched the power plug from the working on to the unworking bed base, and it worked. This shows, the power plug (electric box that connected to the power plug) is not working. My husband called John and told he what the problem with the bed base. John said he will contact the ware house again and let us know. The last conversation was done before noon. Now is 5:30pm, we did not hear anything back from John. We will see how long this problem will be solved and I will update this comment accordingly.

la
Review №61

Our Visit was pleasant. We went in with an ideas of what we was looking for. They no longer carry that model so we was shown the next one up. Our sales person John was awesome. I’m happy with the beds and the frames that we bought we are excited and can’t wait for them to come in.

Da
Review №62

Mattress Firm here in Honolulu was very responsive and returned a text to me first thing in the a. m. after opening up the store. Ron responded with the information that I needed and I headed into the store the very next day.Again Ron was there to help. At first I was disappointed cause the mattress I needed was out of stock but Ron was amazing and ok’d an upgrade of a mattress which left me a happy camper walking out of the store. BIG mahalo to Ron Walker at the Beretania store in Honolulu gor his awesome customer service 🤙🏽

Te
Review №63

Yesenia listened well, gave me options, knowledgeably answered my questions, and quickly found a set that met my needs and budget.

ke
Review №64

Ordering online led nowhere. Had to go through the whole process again with the local dealer.

Pa
Review №65

John was great! Offered us great Labor Day weekend deals and matched us with a great bed! Highly recommend coming here.

Do
Review №66

We moved home about three weeks ago and wanted to buy a new mattress. Not only was it one of the quickest searches for a mattress weve ever had, but we also received the mattress very quickly as well. We got a great deal, and even got a free adjustable base frame! Which has been fantastic! Forgive me for not totally remembering his name, but I think John helped us, and if you need a mattress, definitely go and see him! He was incredibly helpful and knowledgeable and made the whole experience easy, and quick. Thanks again!

Da
Review №67

Very friendly and helpful in assisting me with meeting my needs an budget in purchasing a Bed Troy who helped me deserves a raise an a bonus we could use a few more Brothers like him in this world .... Thank you

Yo
Review №68

I always go here I’ve bought 3 beds here always helpful to find me the best deals great place awesome people

He
Review №69

Very good service, friendly and honest and thoughtful, the salesman is John, thank you very much, I will recommend everyone buying mattresses there.

Di
Review №70

My father in law and I were out on a hunt for a mattress yesterday and could not have been happier with the excellent service we received at Mattress Firm.The store manager, Ron Walker, greeted us the moment we walked in, asked us what we were looking for, gave us a few options that met dads needs, and then kindly backed off to let us think and try out a few.There were no high pressure, used car salesman tactics. Ron patiently answered all our questions as they came up. He explained about the very generous return policy and gave us some discount after we made our decision.On top of the excellent, well-informed service, Ron was able to secure zero interest financing for 48 months and help explain how dad can have an autopay set up so he doesnt have to worry about making payments.The numbers presented from the beginning were the exact same numbers we ended up with, less a discount. Dad was happy because he has experienced bait and switch in other locations. Ron is very honest and straightforward.Last great thing to say is delivery and removal is set up for Monday / tomorrow!! Dad is super happy and looking forward to to his new bed.Id rate 10 stars if I could!

Iv
Review №71

Troy Tanabes customer service was great. Gave me all my options to make the best buying decision, and walked out with a bed that day! Mahalos Mattress Firm

El
Review №72

I called ahead and spoke to Troy, he was very friendly and was able to assist me in purchasing a bed frame.

Ji
Review №73

Great service and Ron was pretty helpful. Got my queen size mattress for a twin size price. Gotta love the deal!

Ka
Review №74

I was at my wits end with mattress shopping for the price I want when I finally pulled into the Mattress firm store because I was in the correct lane on Pi`ikoi St. I spoke with Ron the store manager and told him I had it wit mattress shopping. I was told by another store I had to pay a minimum of $1,000 and that didn’t include a bed platform I wanted. The “bed-in-box” memory foam mattress was quite high but I didn’t want to go all over HONOLULU (or beyond) to get one.Ron hooked me up with a great medium firm “bed-in-box” and a bed platform that elevated but stuck within my budget! On the day the bed & platform was delivered, the guys were stellar professionals, being understanding about us not wanting shoes in the house, setting up like clockwork, and was out quite quickly. The lead delivery contact was professional, meticulous and friendly. I would recommend these guys to anyone who is looking for a mattress and bed platform!!

Jo
Review №75

Im glad to still be open to serve our local community. Please let us know if we can help you during this trying time for all of us. We have limited hours right now, please call the store to get the hours OR call to make an appointment with a sleep professional. We even have private appointments where no other guest will be shopping with you also. Thank you to the best customers in the world.Mahalo, John (Mattress firm)

Ri
Review №76

Closest thing to a used car dealer I’ve experienced. Gave specific requirements to Ron - he located something similar in his inventory but it was wa-a-y more expensive. After checking his “Warehouse Sale” he located the same mattress at a much more reasonable price- but, of course, there was only one so better come quick. After arriving at retail store, negotiating price, confirming & comparing spec’s, getting pick-up information and writing up bill-of-sale it is revealed this is “technically a used mattress”, just briefly tested by a homeowner who opted for a less firm alternative and returned the mattress. Oh, and we have to tag them as used “after they are sanitized” and, almost forgot to mention “ they don’t come with any guarantee- would I like to purchase some Owner Protection Package for additional $50- several hundred dollars?I should have stopped to consider all this but at the moment of these disclosures I’m filling out my personal info for sale and have my credit card laying on the counter. I’m processing how to get a queen mattress from Stadium Mall to my mother-in-law’s upstairs bedroom as a sinking feeling starts in my stomach. I’ve just been bamboozled, not an outright lie but plenty of circumspect info if not outright chicanery.In retrospect I’m sure I will be happy with the mattress. But I will always harbor buyer’s regret for the way the transaction was handled. No need to ask if I would recommend Mattress Firm. Hoping this and the coconut wireless will caution future prospective customers.

Sh
Review №77

John is excellent and is very knowledgeable. Pure pleasure to work with took a client and they will take care of you

Ju
Review №78

Your sales person excellent job I wish I could a frame that day for my bed, but there was one its fine, wish I could get a discount for two dream sleep bed I just cant wait to see it the room soon, God bless you and the staff stay save through the covird 19.

De
Review №79

Great store. Knowledgeable staff. So many mattresses, stacked up to the ceiling, only question is affording it. Ron Walker made that easy, even arranged for free delivery. Now Im going to sleep.

Cl
Review №80

Amazing customer service. extremely knowledgeable and what will make you feel better and sleep better and wake up having an amazing morning. I have bought a complete mattress box spring and power frame there and couldnt be happier!

it
Review №81

Very friendly and very good at getting us what we want!! Excellent job!! We get good service and an excellent bed from them.. Thank you!!

Ro
Review №82

Sales associate Ron was very helpful friendly and informative. Was a very easy process to buy a Matress of my choosing

Cl
Review №83

First Time buying a bed and its was a simple and easy process due to the awesome service from Ron. If we pick up another bed differently going back to Ron for sure.

Jo
Review №84

John’s so professional & knows his products! He listened to all our wants. We couldn’t believe the amazing quality we we’re able to afford!

It
Review №85

Mattress Firm delivered us a defective kingsize adjustable base frame and promptly picked it up and swapped it out, including breakdown & set-up free of charge, once their business was able to re-open during the covid-19 pandemic.

Me
Review №86

Fantastic customer service, very prompt with responding by text messages and communicating clearly about product and their details.

Ch
Review №87

The associate Ronald was very helpful and answered my questions that help me get a bed for my son.

Ke
Review №88

Great mattress, service and delivery.

Ju
Review №89

Randall helped us the entire way through purchasing the mattress. Would recommend him to anyone looking to buy!

Ay
Review №90

Very helpful. Staff was enthusiastic. Great experience overall.

Br
Review №91

Easy buy, good selection and prices...

Re
Review №92

Was actually dreading shopping for a mattress, but it was easy here. The salesman, Jonathan, was friendly and knew his stuff, but wasnt pushy. Lots of choices and best prices I found on island.

Ta
Review №93

On Dec 6, I paid $800+ for a box spring, bed frame and queen mattress. On Dec 14th Quran Mitchell and another delivery driver showed up without my mattress.They assembled the box spring and bed frame then lied to me about removing the missing mattress from the confirmation. I signed and then saw a confirmation e-mail for all 3 products when they only showed up with 2 out of 3 and never even delivered my mattress.They also lied and said theyd be back later to deliver my missing mattress. I called several times, they never answered. Never came back and so now Ive paid $800+ just to not have a bed right now. Ill need to sleep at a hotel until this is resolved.This is by far the worst service Ive ever received. Ill be calling the BBB to make a formal complaint plus disputing the charge with my bank so that they can charge back this payment. These people are a bunch of shady liars.

St
Review №94

We purchased a bed and the expensive mattress protector a few months ago. The bed was said to be similar quality to the exact bed we were looking to find which we had previously owned. It was not at all comparable, so we returned it and exchanged it for a different mattress the same price, which somehow was of lessor quality- I am not sure how he pulled that one over, but had given us the runaround. Our salesman, who is the manager, was not friendly nor helpful about our situation. My daughter is a college student and will only be here for two years. He indicated the bed would be fine and hold up well for two years. It has only been two months and the bed sags in the middle! In order to file warranty, it must be at least a 1 1/2 depression, which is quite a bit. The sagging does not show up because of the memory foam, but is easily felt during the tossing and turning at night. I would not recommend sleep train to anyone- ever! We ordered a Tuft and Needle, which are wonderful beds and at half of the price. We just count the Sleeptrain experience as a loss. :(

Ja
Review №95

Ron gave me an awesome deal & saved me over $3000 today. Thanks Ron for your time & helping me save some $$.

Ja
Review №96

Ron was very helpful and patient. Answered all my questions.

Sh
Review №97

The man was very helpful and did not rush me. He answered all my questions to.

Os
Review №98

This store is very nice the man was kind nice and helpful and guide us around the store.

Na
Review №99

Buying a good quality bed is an excellent investment. I recommend going to the Mattress Firm located on South Beretania Street and ask for Ron. My experience in that store was the best. Ron was very knowledgeable he was able to answer all my questions and allowed me to take my time and lay in several of the beds on display. The store is located at the corner of Piikoi and South Beretania about five minutes from my apartment. They have a good amount of parking outside and the inside is bright and clean. I really appreciated that they had a good selection of beds on display and that I could lay on them. The prices varied from the clearance items that were at a huge discount to the more high end ones that costed more. I was looking for a firm queen mattress that would compliment my platform frame I had at home. Ron suggested a tulo mattress and a buddy board. It was perfect. It was delivered to my apartment the following weekend and since then Ive been enjoying my new bed. Because of Rons superior customer service and knowledge Ive been recommending him to anyone and everyone who I know that is shopping for a new bed. He was kind enough to help two of my friends who has also purchased a bed from him. I plan to keep sending more of my friends to Ron at Mattress Firm. His customer service is priceless!

La
Review №100

Ronald great personality, professional and helps you get prices that fit your liking.

Information
9 Photos
100 Comments
4.6 Rating
  • Address:1213 S Beretania St, Honolulu, HI 96814, United States
  • Site:https://stores.mattressfirm.com/hi/honolulu/mattress-stores-honolulu-hi-9470.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=zRemainder&utm_kxconfid=uflnw2ovk
  • Phone:+1 808-591-5620
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:12–6PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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