Friendly, thorough service. I recommend scheduling an earlier appointment if you plan to wait for your car and want to grab a bite because most of the eateries in the area seem to close by 2pm. Waiting area is clean, socially distanced, with a soda machine and tv.

I love being able to make an appointment online! When I arrived I was promptly greeted and checked in. They explained everything well to me when they did a walk around of my car, asked me questions about my concerns. I felt heard, and that I wasnt being taken advantage of since I am girl. They ask what the best type of communication is, I picked text messaging and they even sent an email with the summary of my visit as well as pictures to go along with. It was the best communication Ive ever had dropping off my vehicle anywhere! I was able to pay online before I got there so I just picked up my keys and left!

Im duly impressed as every person I encountered here was friendly, personable, and highly efficient. Phillip went far beyond expectations in explaining features and functions on my car I wasnt even aware of. I definitely will be returning whenever my car needs servicing.

They served my 2020 Corolla pretty well. I had to pick up a Hui car across the street, they took me in their courtesy van and dropped off. Car is running great now and able to go many more miles.

Go see Kevin Matsumoto. Quality service, fast and clean. Solid guy to get your stuff done and quick.

I went to Servco Toyota because this is the first time I have ever owned a vehicle and I do not know all the little insider bits of wisdom a person accumulates through experience. I thought the dealership would be the most legit, it would have the parts, and be competitively priced. When I told people my reasoning they laughed. Dont you know the dealership is the most expensive? If youre under warranty it is fine but if not dont go there. Another person said, I go to Servco for maintenance, Lex Brody for brakes and tires, and I found place on Queen Street for Toyota. I hoped they were wrong. I dealt with Vince who was very nice. He even waited to see if I was coming to pick up my car but exigent circumstances prevented me from picking it up the same day. I was able to leave or overnight for free. I suppose it should have been free sine they did not do anything. The parts were not in stock and it will take 7-10 days to receive them. What was this $140 bill paying for? The response: diagnosis. That was the cost for them to look at the car and tell me what I had told them when I brought the car to them in the first place. I paid $140 for nothing. Does everyone get treated this way? My paranoia is kicking in and I feel I must disclose to you, my valued readers, that I tend to be unreasonably suspicious and feel insulted over nothing. But that does not make me wrong when I think I detect a rip off. Or does it? Is it reasonable to pay $140 just to have the car looked at? Another friend concluded: thats why you support your local businesses, not the big national chain stores. Cross your fingers snd hope the neighborhood mechanic is not a tweeker. You should be able to get a much better deal from a local mechanic who is not on the pipe.

Gave it 4 stars because of the way I was treated at the service center front desk. The technician who greeted me and got me checked in for service was pleasant and nice. When I walked into the waiting room I was asked to complete the online health screening. As I was doing so, one of the ladies at the desk radioed that the waiting room was full. Then they told me the waiting room was full and asked me to leave even though there were empty seats, placed at appropriate space apart in order to comply with the social distancing guidelines. Then 2 other customers walked in, as I was leaving, and were asked to complete the health screening and welcomed to have a seat.

Every time my car needs maintenance I go there. The professional staff make me feel comfortable that my car will be checked and be road ready the next time I get it my car. They check and fix everything in a timely manner. The agent that helps sign your car in is always in contact with and lets you know in detail whats going or what needs to be done. They are efficient especially with the safety of staff and customers, theres a protocol to dropping off and picking up your vehicle so that everyone stays safe .

Worked with Vince Fajardo on 9/10/21 and received excellent service. I would strongly recommend my friends and family to have their vehicles done here

I absolutely love this dealership. They are so helpful and really understanding. I need some new parts for my car, but I wasnt too sure exactly. And they let me come in, had a look at my car and helped me order the right parts. I will continue to come here for service.

Made a same day appointment online, had a diagnostic done and estimate in a timely manner. I felt they were honest about the repairs needed and the communication is ongoing and easy.Follow up: the repair lasted about one month, and the car had to be towed back. Even though the failure was due to their error for not tightening screws on an ordered part, they still charged for the fix.

UPDATED 15 Mar 2020. I had previously given a poor review of the service center, but based on the corrective actions they made to ensure I was a satisfied customer I am changing my review from 1 to 5 stars. They went above and beyond to correct the problem, but most importantly took ownership for obvious issues. Although it would have been better to have it done right the first time, I had never had issues with them over 3 years until that point. I would recommend their service center to my family and friends. If I was staying on island I would go to Servco first to purchase a new vehicle.I am a Toyota loyalist. My car is a Scion FR-S RS 1.0. It is badged as number 473 of 1500 made. (Photo 1) I have tolerated long waits for car service with Servco for the past three years because I could always rely on quality. That is over after my last experience.After returning from a six month military deployment I brought my car in for service and multi-point inspection to make sure all was well. I stated that despite filling the tires the low pressure light kept coming on, and suspected a slow leak. I told the service representative that if I needed no tires it was no issue, just call and Ill authorize it. After service I was told all that was needed was an air filter replacement. (Photo 2)For a month more the tire continued to leak, and the wipers obviously needed to be replaced. I reached out to the service representative who told me to contact him with issues, and never heard anything back. (Photo 3)Finally I called and scheduled an appointment and was setup with a different representative at the Kakaako location closer to home. They confirmed what I already knew, and replaced four tires and the wiper blades. They discounted me $150 for service. (Photo 4)When I came to pick up the vehicle the alloy rims were covered in dirt and grime. I couldnt believe they wouldnt even wipe them with a rag.Upon further inspection I noticed scratches on the rims and complained to the service representative. He told me I could take it to another place out in Waipahu to get an estimate and they MIGHT cover it.He insisted that his staff could not have scratched it, and were so meticulous they would report if anything was damaged. This is untrue because they lost one of the custom valve caps and replaced it with a piece of plastic. (Photos 5 & 6)Its no longer about money. Now its about time and an understanding of what a car like this means to a customer. I will not take my valuable time to get an estimate to fix a mistake their shop made. They also will not be making Scion anymore. So those custom valve caps are now irreplaceable. Ive already looked online.Do not go to Servco if you actually love your car.

4 day ordeal to get a new smart key programed... Miserable experience

Water Cooling system one time - they were great. Then I had an electrical problem. They have the Real computer Systems to check the programs - Was Very Happy with the prices, Quality Service, and Quality Parts. Destin Cardona treated me good. I am Happy with Toyota. No scam mechanics trying to make a buck.

Expectation Management. They are extremely knowledgeable of the Toyota products. Their communication is clear and concise. They present options with a non chalant professionalism. You see you options are extremely limited. You can take it or leave it because they have more customers than capacity and zero inclination to deviate from cost or schedule. So, if you want factory trained mechanics using Manufacturer parts this is where you will end up. Cost are Hawaii Cost. So strap up your personal finance and be prepared to pay Hawaii rates for services. Basic Oil Change is 85. And Heaven forbid you have to replace AC core thats 2k. So Im paying to get it done right the first time. Good Luck. 2007 FJ Cruiser 150k miles 6spd. I would give them 5***** but Im taking a star just for cost.

Mahalo Mr.Alapai, for your patience with me today.

If your lucky enough to get Destin Cardona as your service rep know that your vehicle is in good hands! I’ve only used Servco Honolulu Service Center for recalls, but each time I have gone the service provided by Destin has been on point. He is friendly, courteous and prompt. He’s also knowledgeable about the services being rendered and can answer any questions. Appreciate the outstanding service Destin, keep up the great work!!!

ANOTHER BUSINESS THAT CANNOT RETURN CALLS! But when they want you to buy a car, they’ll call everyday 2xs a day! I have a problem with a car purchased from SERVCO And the service writer couldn’t answer my question. I’ve been taught in customer service work, if you don’t know the answer, it’s my job to find out and get back to the customer. No call back! And their recording is automated about 5-7 minutes long and wait on hold 12-15 minutes. That’s a lot of time wasted only to get someone who cannot answer my question. I hope some other company that services Toyota comes in, and perhaps offer some real customer service.

No outdoor seating during a pandemic, salesman forced me into a front end alignment that I didnt want or need. Not a great place.

They make u fill a form online . If u all that scared just do everything outside. Im go somewhere else to get my car serviced. Till this blows over. Somewhere that dosent ask a million health question like Im boarding a plane I just want a oil change not a doctors visit

Warm greeting from the service agent. Quick service that took about an hour. Full explanation of my initial car service. Will definitely continue to use Servco Toyota.

Fast, efficient, professional service.

They will fix your issue but they are extremely expensive compared to other places you can go. They have extremely long turnaround times - took 20 days because they have to get parts from the mainland

They are quick and very detailed. Also, services modified lowered cars with a little extra fee.

Awesome overflow service center to the original Servco Service Center across the street at the dealership. This secondary location houses a humongous repair area and a decent waiting room with TV & free coffee and tea.Repairs at this location is almost always available, compared to the other location, and they also have free shuttle service depending on your location.

Had a recall service done on my car here. Customer service was amazing and they got the job done quickly. I will definitely be back

Better service than the mainland. They trip over themselves to make sure you are satisfied

Literally the cleanest auto shop Ive ever been in and the waiting room was nice too. Free water and coffee with vending machines that had plenty of snacks. Very fast complimentary wifi, I was watching YouTube and Netflix with no lag.I had to wait 2 hours to get my car serviced but it was very pleasant. All the staff was very kind too, if my car needs to get serviced again at least I know itll be a nice experience.

So much quicker to get servicing done now that the new facility is up. Made my appointment the week before for 2 vehicles. It used to take 3 months. Service was good, quick, and reasonably priced.

Got everything done that we needed in a timely manner. Great customer service!

Bad service

Good place ang good people.

Very professional staff.

Charging what they do you would think they could offer at least a car wash hose down.

Friendly, professional service.

Even with covid19 still quick service

Friendly professional service!

Will NEVER let them touch my car again! Anthony there lied and covered up for Mr. Cardones deblaco.

Sevice guys and staff Awsome

Awesome service.

Good experience

The staff is very friendly and efficient

The service is good and clean shop.

Friendly customers service.

Always had good service

Great service, friendly staff.

Great service

Great, great place to relax