This auto shop is run by very professional workers, and very welcoming. I needed a repair done on my subaru 2020 WRX. They knew exactly what they needed to do, and they are very caring, they get down to business, in a quick professional matter. They do not sugarcoat anything, one of the best auto shop customer service I have experienced. Will always go back to them if I ever need help on my ride. A small shop, but they get the job done perfectly better than bigger auto shops Ive ever seen.I was at work when my car got damaged, dents and scrapes on my quarter panel and back door, and rear bumper. the damage on it was absolutely outraging, when I showed pictures to this company they knew what they had to do, it was only a matter of time how fast my insurance would respond to them. This company is very quick and precise. They fixed the damages and made it look brand new, like the first day I got my car.

Edward the owner was very professional and a pleasure to work with. He cares about customer service and does NOT try to cheat you out of money. He was very honest about what my vehicle needed (body work and paint) and the outcome was great! He was very responsive to my texts and kind! I will definitely be working with Pacific Auto Repair Body Shop Glass & Towing again! Mahalo guys for your hard work.

I would highly recommend this location of Pacific Auto Collision to any of my friends! I am so glad I switched here from another body shop when I was still in the very beginning of the insurance claim process, and had to decide which one I wanted to go with. The other body shop wasn’t efficient at all, and that they were not as organized/flexible as Pacific. From making an appointment to picking up my fixed car, Pacific made things go smoothly and can accommodate my busy schedule! Big shout out to Chris for his attention to details & excellent customer care. Jennifer at the front desk is so wonderful at answering my questions, too! Thank you for making this an easy and great experience for me!

Good body work but parts were stolen from car

Fixed both sides rear view mirrors after they were damaged. Gave a reasonable quote, and abided by it. Service was quick and professional, no wasted time. Would highly recommend for any appropriate automotive repairs.

Faka, just go here!!These guys are great, and know exactly what theyre doing. Based on my visit here, they knew exactly what the problem was with my sunroof and got straight to the point. Although they were short staff and busy, the manager Edward took the time to see what was wrong with my cars sunroof.In essence, my sunroof wasnt closing in properly causing water leakage in the interior of the car. I came to these guys seeking help after going to several shops. They spotted the problem within seconds and was able to maneuver the sunroof by constantly fiddling with the gadgets. Overall, they saved me thousands of dollars because in order to fix it, I had to replace the entire motor for it to close on its own. No other shop took the time that these guys did, and gave me a solution in minutes. Go spock em out!! 🤙

Excellent workmanship. They used ORIGINAL parts which are guaranteed. Professional staff, great communication throughout the process.Coordination with Enterprise car rental if needed which eliminates the car owner having to update the rental company. This is the second time I have gone to Pacific Auto and have been completely satisfied with service provided. Not the cheapest but they use car brand parts and are very thorough.

Rear end damage. Brought to them to repair ok but paint started blistering few weeks later. They responded saying ok work covered under warranty. They don’t have loaners “have someone pick you up”, they can you taken home but find your way back. They can get a rent a car all you pay is 30%. They then said their loaner will be available at the end of next month (august).Good bye, never again.

Had an accident a while back with potholes and dent on my door, So I went to Pacific Auto because of the good reviews. I didn’t knew anything about insurance coverage but Edward helped me through every step and very commutative, thank you Ed for helping me fixing my vehicle like brand new! 😎

Took my Grand Cherokee in to have the CV axle repaired so I could pass safety inspection. while inspecting the axles Edward brought up the Oil leaks on the vehicle. We discussed replacing the valve cover gasket and oil pan gasket. They did the CV repair and called me and gave me a quote to replace the gaskets. I agreed to have them replace thew gaskets. On the day that they were replacing the gaskets I was told that the vehicle would be ready by 5pm. When I arrived at about 5:30 the vehicle was not ready. They were having trouble getting the oil pan back on. After waiting about another hour i was told that I would have to return the next day to get the vehicle. Edward apologized and said they would do the safety inspection for free for the inconvenience.When I Picked up the vehicle the next day I asked about the safety inspection and he said they were not able to do it. I do not remember the reason for not performing the inspection. While driving home I noticed that my vehicle was not shifting right. I took the vehicle some place else to get the safety inspection completed.After another day or so I noticed my truck was still leaking oil. I brought the vehicle back to him and said i suspected the rear main seal was bad but asked if they could look and determine the source of the leak. I also mentioned that the truck was not shifting normally.I received a call saying that they were going to change the rear main seal and was given another quote. I agreed to the work and the quote.They then had my truck for over a week to do that repair and still were not ready when he told me I could pick it up. He then volunteered to deliver the truck to my house when they finished the next day. He did deliver the truck the next day with one of his employees.Bottom line is the truck is still leaking oil and not shifting right after all the work they did and all the money that I paid them. They did get the CV repair right. There is no way that they drove my truck from Mapunana to Mililani and did not notice the shifting problems. When he delivered the truck he asked me to give him a 5 star rating. I was not going to give him a rating at all until I found the reason the truck was shifting poorly.After a month of not being able to use it.I was able to discover why it was shifting poorly after much time and research on the internet. I discovered the throttle valve cable connector had been broken and the cable was not connected causing the transmission to not shift correctly. It was most likely broken when they did the valve cover gasket replacement and needed to move itout of the way. The mechanic should have found this after reinstalling the valve cover and reconnecting the cables. I am pretty sure his mechanics are not certified and do not do professional work. The vehicle is still leaking oil.I would not recommend using them and gave them one star for repairing the CV axles.

This business is AMAZING!!!!I was referred to Pacific Collision Center through USAA for a repair on my 2016 Scion tC after a Horrible experience with different shop.The individuals who interacted with me most were the business Manager Edward at the front desk.Not once did I ever have a situation where I felt dismissed or blown off or misunderstood. I was very particular about the repairs that had been done and not done on my car and International went above and beyond to make sure that everything was done according to my satisfaction. My car had suffered severe misalignment in replacing of the parts and when everyone else was trying to tell me that it was OK and everything had been done right, Edward believed me, advocated for me, and made great efforts to make sure I was happy with the work that was done.Even more extremely helpful is the fact that they have a relationship with the Enterprise rental which is in the exact same office as their auto body shop so nobody ever has to worry about how to get home!This business advocated for me, listen to me cry, yell, throw multiple sets and never once made me feel badd about the concerns I had and met and exceeded my expectations in getting my car back to where it needed to be.I cannot say enough good things about Edward... Both of these gentlemen are extremely intelligent, very in tuned with customers needs and concerns and relating these concerns to the staff that oversee the body work. They were both very easy to talk to and very accommodating in addressing my concerns.This location is also very family friendly as well... Its difficult enough to be dealing with car repairs and switching cars with car seats and small children and this location it and its staff were always extremely helpful and providing things for the children to be entertained with and made them feel welcomed and not inconveniences.If you are a USAA client, Make sure to request this shop because they will treat your car like its their very own!I will be getting a spoiler installed on my car here shortly and Im relieved to know that now I have a place to go that can do it and I will have to worry about a single thing!!!Thank you Edward and to the folks that worked on my car behind the scenes that put so much effort into making sure it was finally done right I owe you so much gratitude and gratefulness. I cried tears of joy all the way home yesterday and it feels like I have a brand new car all over again! I am so happy to have my baby home put back the way she is supposed to be!!!!

The man who answered the phone was EXTREMELY rude. We had someone break the window of our rented mini-van and we were giving this person details of the model of our car. The man on the phone condescendingly said he “doesn’t have all day for you to figure out the model of your car” and shut down our phone call in a rude fashion. He was extremely impatient when we were describing our car when we were trying to give this guy our business. Don’t go to this guy if you’re a victim of a car break-in. The man on the phone has no respect for customers who call on the phone.

I had the most amazing experience with this shop! I got a call form HPD on 10/11 in the morning that my back window was smashed. It was crushing and even going through my insurance the earliest they could get my car into a shop was the end of October. I jumped on google and found this shop and they have been a God send! The customer service gentleman was amazingly nice and reassuring he even got me set up to drop the car off the very same day! They even helped get me set up with a rental car while mine was in the shop, I had the most amazing experience with them, anyone I know that needs work done I will always recommend to this shop!

If your looking for a excellent shop to do repairs and installation this is your place to bring your car. I walked in and immediately Edward asked if he could help me, I had told him I was bringing a backup camera in to be installed. Immediately he had one of his employees, his name is Sky, very professional and knew exactly how to install everything. Within one hour I had the camera installed and 2 bulbs replaced, for the license plate. Thank you again for the great work. And a big thank you to Edwards wife for the conversation we had, she was of great help in her knowledge of every day life for me and my wife here in Oahu. Sky your the best I would recommend anyone coming here will be treated kindly.

Rude receptionist. No thanks

My car was broken into and they smashed up my back window and messed up my lock. Pacific Auto Repair towed my car from the scene on saturday morning and had my car back to me by monday! They even washed and waxed my car, as well as cleaned the interior! Everyone was super polite, as well. Will definitely use them for my car needs from now on.