Treat those how you would want to be treated. I will share my honest experience with Eyelab. The staff is very welcoming and kind. The office is clean, comfortable, and spacious. I was also taken back at my appointed time. The before testing was done by Optician Dawn. Very very well done, Dawn explained the all the equipment and what to expect. Technology has certainly advanced since my last exam but I felt at ease and I was not at all rushed. After the before testing was done I was taken into another exam room and further testing was done by Teledoc. After my exam was finished I chose a couple frames from their wide selection. My prescription and findings was explained to me and then we went over various lens options and what would best suit me. My glasses will take 7 to 10 business day to arrive so Dawn fixed up and cleaned my old glasses until my new glasses arrive. To say that I couldnt be happier is an understatement. Many many thanks and many blessings to you all.

My Eyelab in Oakwood plaza was recommended as one of the options by my insurance company. Prior to my appointment, I was contacted by phone to confirm the appointment and to find out if I had any questions prior to arrival. I also received an email confirmation containing all pertinent information. Upon arrival, we were cheerfully greeted and welcomed by all staff. Carolina, was the optical professional, who from the moment she began to check us in, the absolute professionalism was displayed. I showed Carolina a picture of the frames that I wanted and we proceeded with the exam. Once the exam was completed and the time came to choose frames. Carolina located the very last set of frames, identical to the picture! When it came to the most important portion of the process (options and payment), Carolina patiently and methodically went through all options for my glasses and provided detailed options in which to choose. By far, the very best optical experience I have ever had and highly recommend going in to see Carolina and the entire staff at My Eyelab located in Hollywood at Oakwood Plaza.

Today my daughter and I went to eyelab in Hollywood and we got the best service ever!Carolina helped us in the best way that she can.She is an amazing lady, she is very caring and was looking in our best interests, she wanted to make us happy and she did!Carolina is the best there’s no words to describe how wonderful she treated usThank you so much! From now on Carolina is our gal❤️

Very impressed! Fabulous selection of frames. Go for the BOGO! You will not be disappointed. I went as a walk in and came out a forever client!

Recently went into eye lab for a pair of new glasses. I had a great experience from start to finish. They have an excellent team that provided me with great care and attention. Their customer service is unmatched they truly care for all their customers needs! Highly recommend this location if you are in need of any pair of glasses.

Great place to get glasses. The staff was very helpful and knowledgeable. They helped me find the perfect frames.

Words cannot describe how amazing Caro is! She is so professional and knows what she is doing she was honestly such a huge help for me! I am a first time glasses type of person and she made my experience perfection! Highly highly recommend to visit this location and have her help you!

The employees were very nice and helped out so much. Very bubbly and inviting place. Carolina did such a great job to help us feel comfortable and welcomed.

Awesome, awesome Carolina assisted me in choosing just the right frames. My experience with her was amazing. She is so sweet and really cared about getting me set up with frames that were not only the correct size but made sure this 63-year grandmother had FUN glasses. You must see Caroline here!!!! Thank you Caroline😎

I bought 2 pairs of super cute glasses from this location & I love them!I was looking for some Sasha Fierce glass so I wont look like Arthur the aardvark and Carolina help me achieve my goal.Also, Glava the eye tech was super nice and professional.I most definitely recommend this location!

Great place and great service! Caro is amazing she helped me with all my needs I couldn’t ask for someone better to deal with!Doctors are also amazing and the process is fun and quick!HIGHLY HIGHLY RECOMMEND!

Excellent and very professional staff! Extremely helpful and patient staff thru the complete process of eye exams and selecting frames. Highly recommend.

Had a great experience here! All the staff was very friendly and knowledgeable. Would definitely recommend to friends and family.

Leo is the best manager I’ve seen in customer service! Top tier experience! I was struggling with my vision and felt insecure about going to get an eye exam but they made sure to make me feel right at home.

Great experience at this Eye lab location. Walked in and was immediately seen by Carolina and Leo. They were both very helpful and knowledgeable on which classes and fit was best for me. Also Great!! Deals on glasses. I highly recommend this location.

I visited My Eye Lab today and was kindly greeted by Carolina. She made me feel welcomed and comfortable. She assisted me with all of my needs and made sure that I was properly token care of.

Amazing amazing AMAZING experience today! I walked in and was seen immediately. Dawn is very sweet, knowledgeable, and super informative. Soooo many gorgeous frames so be prepared to make the tough decision of narrowing it to the two that you love the most. The manager helped me with my frames and I got two for the price of one and I cant wait to receive them! Super excited!!!!

Great prices for quality eyewear and contacts. Leonor and Dawn provided me with wonderful service.

Carolina was great and very helpful. Would definitely recommend.

HORRIBLE HORRIBLE HORRIBLE!! This store has horrible communication, does not answer their phones, and after all those issues, they ended up sending us the wrong prescriptions! When we got a hold of customer service, they offered to replace it after we asked to get a refund. Save your money for some place else 😡😡😡

Wonderful experience. Very professional and kind. They were able to help me with all my needs. Surpassed my expectations. Highly recommend for anyone looking for an optical.

What a great experience!!! Caro was awesome! Helped me find the right pair of glasses. She was very nice and attentive! Definitely recommend to come in and see her!!!

I was very pleased with Caralina. She explained my rx in details to me.

My experience on this EyeLab location was above and beyond. I understand that business is business but the two ladies in this location sure make you feel very confortable, they payed very close attention to details and excellent up to date equipment. The VR experience in their lab was very cool experience and it’s accuracy was as if someone was physically in front of meMOST IMPORTANT after all we been through economic wise their prizes are so affordable and Sooooo many different designs…… take your time. I recommend this place to all my friends and family members

I should have read the reviews before going. Let me say this first, I work in healthcare and have worked in healthcare over 25 years. The reviews that state great customer service means nothing. Several places can have great customer service, and could be ripping you or a family member off. At this place they advertise 2 pair $59.99. I was NOT looking for that price because I know I can not see. What I needed cost more. My final price verbally was $300, then I said I would go somewhere else. Within 5 secs it became $200. Why wasnt I give $200 from the beginning. My issue is, if someone is elderly or do not totally understand, they will get them. Be straight forward and give patients the best price from the beginning. No negotiating we are talking about peoples health. This is a horrible thing in healthcare across the board. I was never asked do I have insurance or was I paying cash. I was offered to pay half now & later and CARE CREDIT... This is ridiculous. I paid my entire bill, will never return, and I will constantly tell others not go to any location.

Ive been wearing contact lenses in glasses since I was 12 and I have to say this place is the best I have ever been to buy far what a great experience the two women that were working today are just amazing this overall eye exam has been more than a pleasurable experience you should never go anywhere else just based on these two women, Ive been going to the eye center since I was a kid and I tried to get an appointment with them and their prices were just beyond outrageous I literally hit the motherload as far as an eye exam and ordered contact lenses for ten times cheaper than anywhere else that I could think of I recommend this place a hundred times over these two women should get a raise, a compliment, good praise recognition of Excellence thank you so much

I really dont try to do reviews, but heres mine my warning to anyone who might be thinking to come to this locations. RUN! you re better off going to Americas best, I went to the store TWICE to get copies of my prescription and the manager would hand me down their business card and have me call their 1800 number she was just too lazy to provide it for me. Over 45 minutes wait to get someone on the line and having to follow up a week later after sending my consent form because they never sent it!! I honestly never had an issue similar to this getting a prescription very bad for business. I will never come back again

Great service! Really nice and welcoming staff! Very accommodating! Highly recommend!

Well, this is my very honest review. Never left a bad review for anyone in my life but I assume I have to now! The WORST place ever!!!! Do NOT go over there! HORRIBLE customer service! First they wrote a wrong brand on my prescription for my contacts and I couldn’t purchase anything due to that reason; when I tried calling for three days, always got transferred to someone else and nobody ever picked up the phone. Had to go to the location during my lunch time, the lady had the worst attitude ever!!!!! She said she will send it to me when the doctor comes and never did!!! My eyes hurt because it’s time to change my contacts and I have to deal with this unprofessional and inconsiderate people and spend another lunch time to go over there again and request my prescription!!!! Save your time money and nerves! Do NoT go there!!!!

The glasses took long but they work awesome. I see much better and am happy with the service.

Very professional and very helpful. A special thanks to Dr Escoto, Leo and Glavya and especially Carolina who helped me picked out my first pair of glasses ❤️❤️❤️. The service was phenomena!!!!

Laura and all the staff were great excellent and easy service highly recommend

Great service, New manager Caroline was great.

I am not one to write reviews however this is the exception. Great experience from the moment I walked in until the moment I left. Jonathan explained everything up front which I appreciated (I had a lot of questions). I chose to have a contact lenses exam. New experience for me since I only wear glasses. The exam was thorough and painless. I received my contacts and glasses in 8 days! Definitely returning, definitely recommending!

The Optician is very nice but I never waited over a month to get a pair of glasses back especially when they just needed to put in the lenses and I supplied the frames. They also never let me know when my glasses finally arrived, I had to keep calling.

The doctor that gave me my prescription Ivania Escoto License No. OPC5655 REFUSED to give me my pupillary measurement because I wouldn’t buy the glasses in store!! How ridiculous!! Never again will I ever return here!!!

I have been wearing glasses for 30 years and I always had a small problem reading comfortably. Reading is and has always been a passion of mine. So imagine my surprise when I recieved my bifocals and for the first time ever I could read comfortably. I always thought the issue was me, merely my inability to adjust properly. Dawn took the time to ask questions, fit, and adjust my glasses. She listened to me and was able to figure out what my previous optical could not. Now, I am not by any means discrediting the opticals that I have been to previously. Glasses are measured in very specific ways so Dawn understood my problem and fixed it. This is why I have been coming to Eyelab for the last couple years and will continue to do so.

This review goes to the company,I got my first glasses back in 2016, at that time, they had real doctors and assorted frames. In order to get new pairs and make a control on my eyes, I picked myeyelab again, what a mistake!1) they couldn’t find my medical history.2) you get a videocall with some “online” person who reads a prep paper in order to check your eyes.3) Awful frames, and I picked up this dirty (“not cared”) pair of new glasses.The staff is very kind and understanding.But hell no, I would not recommend this place at all.

I like this location. Dawn is always helpful when we go over my prescription and explained the importance of getting my eyes health checked every year.See you next year! ✌

My frame literally split into two the night before so I knew it was time for a new exam. My wife and I were walking through the plaza, saw this place and decided to go in. I was kindly greeted and asked if I was there for an eye exam but told the young lady I didnt have an appointment. She told me not to worry. I believe her name was Darla or Donna, either way, she had such positive energy and was a delight. The exam was a neat new experience for me since I never had a Teladoc visit before but I was thrilled and very pleased. My wife and I agreed it would be best to do the buy one get one promo much better frame selection and better lens options. I recommend them.

Chris refuse to give me a supervisor giving false information about prescriptions. claimed they were no managers at the store. Ive been going there for more than four years Ive never had the problem Ive had with this person who refused to give me his last name and just hung up. This is convince me to take my prescription and go to one of your competitors at the same location. Great way to lose a customer!

Worst place ever... paid $598 ordered my sons glasses on August 4th said it would be about 2weeks called numerous times no one ever answers, checked online to see if glasses were ready, always says in transit. Finally today Sept 8th spoke to corporate they said it was shipped out many weeks ago but the store never acknowledged they received it. They also tried contacting the store but no answer.. so I drove over 45 mins to the store. I stood in front of the Manager as she finished then turned around and walked away. Asked to speak with the manager they said i had to wait in line so I Waited over 25mins till my turn.. So the lady behind the desk looked and found my sons glasses and told me they arrived on Aug 8th. 4days after I ordered them and they have been sitting at that store for over 1 month no call no nothing. Now the manager stood less than 6 feet away and heard the whole conversation and looked at many time and never said anything... Now I have been coming to this store for many years with my wife and our 3 children and had some small problems in the past never like this and the disrespect, this will be the last time I come here.. I try to be a loyal customer but not to this place anymore... especially for the prices they charge...

Terrible company. TRY to call them.. Good luck.. Never answer . Not reliable.. thats why the have so many BAD reviews..

Walked in for contacts. Lab was clean, lady was very friendly and efficient. Was in an out in 10 minutes and got some free trials to help me while I am waiting for my contacts to come in!

Great customer service and attention to detail from Carolina and Leo

Be aware of the number when you pay.2 pair for $59 end up to cost $550.The store is old,looks dirty,need a little freshing up and if you have a nasty attitude is your place to work.

Great Customer service. I was able to get my glasses fixed and the staff was very helpful in choosing different frames for my children as well. Will recommend to friends and family!!

The two stars are for customer service. The other three are missing due to the disgusting conditions.... Pictures speak for themselves.

George, Margarita, and the entire optometry staff were fabulous. My expectations were exceeded and my experience flawless. My eyelab is bar none the best eyeglasses store in Hollywood, FL and all of South Florida

BEWARE Stay clear from this place! They change prices to whatever they feel like, wont cancel an order the same day it was placed (even though their website says they will), the manager is the absolute worst and most dodgy person to deal with. Oh and they never answer their phone, it keeps going to a customer service line who are of no help at all.

The staff went above and beyond, they treated me like familia, I recommended you to all my friends and family.-S

3 ESCALATED !! Very unpleasant and Unprofessional EYELAB. 👎 They broke my frames which were my personal frames NOT EYELAB so if they couldnt do the job correctly they SHOULDNT have taken My frames to do. Now they are telling me to Buy frames from them and Nothing can be done.!?!the owner repeatedly repeats the SAME EXCUSES for his company.does he really care and also just pushed a repeat response of sincerely apologize and call customer service they will fix problem.!! Yeah right.!!SO SO MANY NEGATIVE REVIEWS ABOUT THIS PLACE SHOULD HAVE DONE MY RESEARCH 1ST.. 😠

Very fast and very nice staff

We had a great experience! Everyone was so friendly and helpful. The store was clean and everyone followed covid protocol.

I would like to give a big thank you and virtual hug to staff member Glavya. I came to this location In search for a place thats quick, personable and explain the process. Glavya superseded my expectations on all levels on customer service. Thank you sooo much for making me feel welcomed and becoming my new home location.

Got a great deal on replacement glasses😁

I am mother of four who is currently fighting cancer and had a bad day.. so I sent my 18 year old son to the appointment with his siblings without me. I choose eyelab for the promotion of BOGO. I was told a completely different price and that my kids wont qualify. I was further informed a higher price and only for one pair of glasses. I had to pay for examine. When I tried to ask questions about the promotion on their website I was quickly dismissed. Worst customer service ever

Excellent Customer Service. I picked up my glasses today. Thank you Jonathan and Don.

**UPDATE - Store responded but STILL NO REFUND** Avoid at all costs. Too many discrepancies and dishonesty. First I was told the eye test was $95 then after quoting their website the price magically dropped. Was going to spend $400 on frames they took $200 and now can’t cancel the order despite the free cancellation policy window. Store manager refuses to help and call center says that store manager is the only one that can refund.

The customer service is wonderful. I cant say enough about their willingness to take the time and find a way to make things right. When my dads had an issue with his new frames but they were past the warranty date by a week they found a way. Today I went to check if they would make a new lens to replace one too strong made through the VA so my dad didnt have to go way out west. The price was a bit high for my dad and he decided to take the time and go back to the VA. They took the time to find my dad a better price through a little creativity in the computer. Very happy.

Please do. yourself self a favor and dont go to this business . Not honest people.

Great experience, Jon was a great help! Ended up spending more than we planned but we’re quite happy with our spectacles!

Im súper disappointed with this company. They scam you with the big announcements saying that “ buy one Glass and get another one free plus the eye exam” . This is such a scam, at the end of the day you are actually paying for the eye exam. I ordered mine here and I was ready to walked out do to the poor customer service but they didn’t let me go, I had to pay for the test. At the end of the day I had to pay for my glasses too because since I was there .. why not. MIND YOU! I ordered my glasses on OCT 2ND and they told me it was going to be a week for my glasses to be ready ... ITS BEEN 3 WEEKS NOW AND NO CALL, NO EMAIL OR ANYTHING! Honestly super disappointed at this store and the company .

Excellent customer service. All the way around.. Easy process especially though Covid 19. Highly recommend

This company is a joke. If I could give them zero stars I would.Absolutely the worst experience ever. Overpriced and area manager is just as worse as the employees. I waited 3 weeks for my sons glasses, one of them is the wrong prescription.Not to mention I’m still waiting for his eye contacts. It’s so bad I don’t wanna deal with them anymore.I’ll take it as a loss and will take my son to other Dr. just to make sure the prescription is this correct because they can’t be trusted. you really have no idea how stressful this has been for me. PS they can keep the eye contacts.

Honestly! This has been the best place I’ve gone to get an exam and a new pair of glasses. They were knowledgeable, courteous, and prompt on servicing my needs. I would definitely recommend coming here.

I just completed the process of selecting my 2 frames, from a wide variety of styles... and also taking a very comprehensive eye exam . I must say that I was impressed with the doctor and technician who performed the exam. Technology has certainly upgraded the examination process. Michelle, the Sales Manager, was as kind, courteous, and helpful as can be. Her assistance in guiding me through this experience was enjoyable and welcomed. My 2 pairs of eyeglasses should be ready approximately 2 weeks from this post. So far so good for my first time at My Eyelab.

Margarita was really professional, nice and friendly.The service was good but no discount but I will recommended her to my friend.She knows the product and she was very helpful in choosing the right frame.

All around good experience.I received four pairs in a timely manner. I live in the Keys and eye lab has always accommodated me.

This is the WORST place ever. ITS A gimmick to get you there then over charge and it will be over two weeks to get my glasses. Went for the promotion 2 for 1 with eye exam left paying for 1 pair of glasses 200 dollars later. I would never recommend this place. Think twice.

I called to make an appointment for my 9 year old and asked if they took her insurance and was told yes. Made the appointment, once I arrived the lady at the front asked if I had an appointment and asked what’s the insurance. Says it’s out network and basically I wasted my time. In the future they should be more proactive in helping the customer with these issues and not waste their time to just get you in there. Why would I pay them additional cost if I pay already an expensive insurance plan that covers vision. I’m disappointed in their service.

I’d give this place -10 if i could. STAY AWAY FROM THIS PLACE. THEY RUN A COMPLETE SCAM OPERATION.I ordered prescription glasses and my vision test on 4/28 and was told that it would be ready within 2 weeks.Well, its 7/22 and to date I still have not gotten my glassesEvery time, literally EVERYTIME i’ve checked my order status online, the “status ready” date would conveniently have the next day listed, only for it to continuously change and delay every time.I called in and was told by a low level associate named Oscar who thinks he provided good service by telling me my case was “escalated” to high level to support and that I would get a call within the hour.That was a lie. Not only that, the corporate support number DOESNT EVEN WORK.My line got disconnected every single time.STAY AWAY FROM THIS PLACE. THEY WILL TAKE YOUR MONEY AND GIVE YOU THE ABSOLUTE RUN AROUND.I called my bank and charged back my purchase as of today. Thanks for nothing you scam artists.

Poor service provided to our employees. Prices are very deceptive. Rather find a different location.

Marissa and Margarita were a delight to have help me with my purchase at store #040! They were patient and very helpful with my questions is picking the right choice. They make a great tag-team and everyone should absolutely try this store.

Its been about a year with these cheap glasses and $900 later,some kind of clear finish that is just flaking right off make its blurry and hard to see,on top of that the plastic mount on the left side fell off and got lost.also the eye exams are not free like advertised on TV, is a scam to get you there,so I decided to call to see if they would help,but I was wrong they are no help whatsoever,are you serious! . To the owner,how dare you claim to be the best out there and practice this kind of things on your customers.well in my book you guys are crooked and your personal didnt offer any solutions other than to go back and have another eye exam and purchase another pair,well after this incident the chances are very slim that I would take another risk with you guys,and another thing is that your personal dont even speak the language correctly so its kind of hard to comprehend.lam calling out to the public to read my post before they even go to your store and be taken for a ride like a was.and please dont try and reach out to me with your sorry excuse I know better for next time.

Very happy with the service I received. I got one pair for work and one pair to SHOW OFF!

I place an order on may /01/ 2020.First they lost my the glasses I selected and gave me 2 identical. That was an issue. I also placed an order for 2 sun glasses.My husband and I have called every 2 weeks since may to find out the status of my sunglasses, they said they would call and update us today is August5 2020, still no sun glasses. We asked for a refund since the the sun glasses alone cost me over $300.00. They flat out refused to give me a refund. And noel/joel whatever hes called, was the guy we spoke to and he refused to put a supervisor/manager on the phone. When asked when will the supervisor be in, noel/joel refused to tell us stating that he was not allowed to give out that information. Mind you Ive dealt with the north Miami location and they have always asked me to call back after letting me know when the person in charge will be in. They even make notes of it!This is the the last time Ill return to this location Ill stick to the one in North miami beach. But I decided to try this one since I was hoping they would have better glasses selection.. Im contacting corporate, we are at our last straw. I need my money back. After posting this review I received a sorry for your experience please give us a call in order to resolve the issue I did however once again the run around. They transfer me to their customer service department and had me on hold for 2 entire hours. I have screen shot to prove it. My husband has decided to take a driver to the store since all employees there are incompetent idiots.To be continued...

Purchase sunglasses for my wife. She uses them about 3 times per week so not very often. The leg snapped off within 6 months of purchasing it. I uploaded a picture. The quality is very poor. We took the glasses back and was informed that they only warrant the first 30 days and after that you would need to buy a new frame, albeit at 20% of the cost. I dont care what kind of coupon you got for this business, save your money and go somewhere else.Update: After spending 25 minutes on the phone with their customer service. This is after they sent me an email request that I call them. The conclusion was that they could not do anything and that we can either live with the broken pair of glasses or purchase new ones .

Writing this review on behalf of my son. He had his first eye exam and we had a good experience and the tech Dawn made the process fun for him we all know kids dread going to the doctors for anything but he was happy. Affordable glasses so doesnt hurt your wallet for good eye sight he loves his glasses. Thank you all.

I went in to get new glasses and a contact exam, and the staff especially Michelle Garcia was really helpful. She helped me find the best looking glasses that suited me and showed quality service towards all my needs. Everyone was real friendly and treated me as a valued customer. I was in there for no more than 30 minutes and got everything I needed. I very much recommend this place to get your glasses and contacts.

I was very pleased with the service at store #40.Marissa was very helpful, answered all my questions with professionalism.Perfect customer service!

Super nice people some needed glasses fix lost screw and arms bent they fix for free

Wish I had never came to this place. What was advertised for $69 turned out to be $200.

Excellent staff and awesome service. They have a nice selection of good quality frames. Overall great experience. Highly recommend.

Great customer service. I was in and out quickly.

Great experienceJorge was very friendly with all customers - he greeted everyone that walked in. He was helpful and very knowledgeable about all the products. He was very patient with me and helped me fine the perfect glasses.I would highly recommend My Eyelab. Go visitand you will see.Happy Holidays..

I have been going to this location for a couple years, all because of the amazing Michelle that has gone above and beyond in her customer service, her dedication to helping, and her wonderful accuracy in all of my orders. Truly is the only reason I kept going back, minus the glasses quality, it was worth the customer service I got in return. They are so lucky they have her!

I would highly recommend. Great prices. Great staff who are very helpful. They are very accommodating, thorough and happy to work with you.

So I had purchased a pair of eyeglasses from here which after testing hurt my eyes. I was able to return with the glasses and “margarita” was absolutely awesome!!!!She investigated everything about my order and was able to pinpoint an error made by the lab. She was so professional and thorough to finally figure out the problem. She reordered the correct glasses and sent me happily on my way with no added cost to me! I wish so many other people knew how to give this level of service!Thank you Margarita!!!!

I was trying to help a homeless man get glasses. I made an appointment with Eyelab late in the day, since I never know if I will find him. We arrived and were seen by Henry, he was so kind and reassuring during the exam.During the exam it was discovered he had cataracts and needed to see another Dr.An appointment was made, and the man did figure out how to get there by himself as I was at work. Marissa called my number and we discussed what he wanted. I explained he was easily confused and needed to have a further exam due to the cataracts. She assured me she would take care of him. George called me later in the day to say he had given the man a very good deal - which it really was. They were all so kind and never treated him like he was homeless only with total respect. I cannot say enough good things about all the people at this Eyelab.

Worst customer service ever; Except for a friendly afro american girl, they did first a wrong measure for a $599.00 glasses, then 3+ weeks to correct them and them more waitting time, in total they had me waiting for my correct glasses for almost 3 months.

Dont be fooled by the advertisement. You will not get 2 pairs of glasses for $59. For $59 there is only a selection of half a dozen ugly glasses. The eye exam cost $45 but it is included in the deal. I selected frames for $59 and they were buy 1 get 1. I expected to pay 59 + 59 ($118) for the eye exam and my upgrade to a nicer frame. When I went to pay they told me it was $276 and I did not understand how it got to be so high and they said that the deal does not include the lenses. Then when I came to pick up the glasses they asked for another $276 saying that I only paid the deposit. I said thats not what they told me when I got the glasses and I told them to cancel my order. I said that they advertise for 59 and make you pay over 500 and thats not cool. The person then changed his story and said that they waived the balance of 276. This place tries to rip you off. I will never go there again or recommend anyone. Also they wanted another $90 for a contact lens exam. They never told me that I would need to have a separate exam for contact lenses. All in all this place fails in complete disclosure and they are very deceitful. Very disappointed in my experience there and would not recommend.

Bought two pairs of glasses in April 2020 and picked them up in early May. I brought back one pair thirty minutes later because the prescription was wrong. I was told to come back two weeks later to pick up the glasses but they werent ready. Its now June and Ive been going there every two weeks and my glasses are still not ready. All Ive been getting is the run around. Dont waste your time going to this place. The service is terrible.

Very welcoming I was a little late and they still fit me in and it was quick. Marissa was helpful with selecting my lens and keeping me within my budget. Thank you guys 😁

Marissa S, is best customer service is excellent. Also Chris was a big help and give me a great deal on my son eyeglasses.In and out within 1 hour.

Amazing people!

The worst customer service ever!Don’t even think about calling themYou will be “on hold” indefinitely...I will never order anything from them in the future. If they had a lower than 1 star rating I would have given them a no star rating...

Michelle and the staff were very nice, and helpful. No pressure and gave me a great deal. My first time getting glasses and my experience with them was excellent. I will be back!

If I could give them zero stars I would. If I could give them zero stars I would. Absolutely the worst experience ever. The manager Lynora Is unbelievably unprofessional and corporate allows it. I paid cash on January 23 for my contacts. Took a few weeks to decide what prescriptions suited be best. I was told I needed to pay more money. I spoke with Lenora on February 11th. And told her to place the order she informed me I needed to put down another $131. She gave me her cell phone number and told me to text her my credit card information. I text her back and told her I would be into the store... ?? I have never been asked to text my personal information to a stranger that is a manager in a store. I did not feel comfortable doing this. The next day I went in and I went and asked for a refund.!! They could not find my deposit. Jonathan in the store had finally found the money that was put in an order for a Contacts showing that I placed but never was dispensed?? Lenora Was telephoned by a coworker. She told them I spoke with her yesterday it is my day off I will deal with her tomorrow.??? Unacceptable. I gave my money to Eyelab not to Lenora. Not feeling comfortable.. I’ve had to call corporate. Of course I was in the store for another hour and a half. I was told corporate will call me back..They told me it takes 24 to 48 hours turnaround time to respond and get a conclusion in regards to a refund. After me calling back several times they finally called back February 14.and told me they were going to put the order in if I would like and I would not have to pay anything extra for the inconvenience. I said fine so we can be done with this it has been over a month. I had to wait for a call back that never came. I have called every day!!Called on Presidents’ Day I assumed they were closed no answer. The next day I corresponded with over 4 emails it was promised a call back!! still no call back??? I stated in the email I wanted either my contacts ordered or my refund by the end of day. Remind you were over a week now and still no one is authorized to give me my refund. I called them again after 5:00 PM was on the phone another hour and a half.The following day they told me it will take 30 days for them to send me a refund.Absolutely the worst experience unacceptable. And not to mention I could not even get a paper receipt when I gave them a $230 cash payment. So February 18 they will issue a refund that will take another 30 days until I receive it!!!! Would love for corporate to reach out to me. Because every time I asked to speak to a manager there was never one available??

Excellent service! My sites seem to have gotten better and I spoke to Michelle about it she recommended that I get a check up. I did take her advice and since I had gotten the glasses a year ago they replaced it for free. I highly recommend them