Sasha was amazing very knowledgeable, patient and a true professional. She resolved both my friends and and my problems with our phones. The manager is a bit rude and abrupt but overall a great store! This store is the only one I would come to as others I have visited in Miami when one of my friends needed service they are rude and not eager to help you.

I was acknowledged about 7mns after I entered. Granted the entire staff was attending to customers but a simple hello, well be right with you or hello would have been appreciated.The service was however great once I was acknowledged and attended too. The staff was knowledgeable, but mostly patient to answer all my inquiries/concerns. Came in for an inquiry and left with a product and am satisfied with the outcome.

Sasha was Uber helpful and was able to fix my phones within minutes. Very clean and safe.

JOSE VIDALwas awesome!!! Super nice,very knowledgeable and so incredibly kind to a family member who can be extremely difficult,suffers from Alzheimers and is combative at times. He handled the situation like a professional. Please ask for Jose. please give him some Kudos Metro PCS!!!!

I had a great experience at this location. The staff were friendly and efficient. Margarita especially was polite, professional and knowledgeable. There are two locations closer to me that I visited prior to coming to this store and I had poor experiences at both. Both of these locations were independently owned. Today I learned a valuable lesson..... stick to the corporate stores like this one when dealing with Metro. They dont employ cheap used car salesman tactics to slap extra charges and hidden fees on you.

Love customer service that was provided to myself as well as understanding 🥰🥰🥰

Excellent customer service! Emanuel was very helpful and was able to get me back up and going with reliable service. Very professional Thank youOnly thing you do have to pay to park in this area. Other than that.. great!😀👍

I went to another Metro PCS dealer which had horrible customer service before coming to this Corporate store. As soon as I walked through the door I knew that I was going to have a positive experience. Unlike the dealer, I was promptly acknowledged by mobile expert Ashlie. Ashlie was very patient in listening to the problem I was having with my phone. She troubleshot it, confered with key holder Miguel about the problem. I have to give this location a ********* review and I would recommend anyone to come into this dealer and not waste time going elsewhere.

Its terrible to be given the wrong information about adding insurance to a brand new phone that you have purchased from the store saying that it can be done over my metro which is false or calling 611 which is false as well. Now Ive been trying to call the stores yet to either A. The lines not being active or B. Not being able to speak to any on an automated system. Please helps

Love this place for cell service!Shout out to Ashlie and Maria for being so helpful. Ashlie saved me from AT&T and their more than questionable business practices...she gave me an offer I couldnt refuse! Lol 🤪😎

Angelo my customer service associate was a very nice person very professional with a great customer service attitude. I recommend that store.

Stepany and her team are amazing.

I had such a great experience with Sasha yesterday when I was switching over 2 lines from At&t. She is awesome and is wonderful to talk to. Thank u Sasha. You have the best customer service!

Excellent customer service. We had an emergency with one of our phones, and Max helped us. He was very thoughtful and did a great job. Thank you very much!!!

This corporate metro store is horrible.. The customer service is in the floor. The store had any people in it but the associate was to bothered. help only to tell us they are i

Cesar is super informed and helped me with choosing the best hotspot plan and device. Quick straight answers. No wasted time. Im always in a hurry so I expect fast. Thank you Cesar.

Excellent experience, Margaritas was amazing, store was very clean and well kept. Amazing store.

Very clean nice costumer service very protective about the virus

Excellent customer service from the entire crew and managers.

Love how knowledgeable the employees are here. Ceasar was extremely helpful I recommend this store in Hollywood Fl

Manuel, our customer service representative at Metro by T-Mobile, tried to transfer my 12 year old childs old phone contacts to CP-8851. This was not the new phone information. Cesar, the manager, assured me that none of the childs information wasnt transfered to this unknown entity (CP-8851). My childs old phone only showed information being moved to the new phone. Hopefully, Manuel made an honest mistake and didnt try to invade a minors privacy. Im not pleased.

Max did a great job fixing my phone.

Boris helped me, and Im very grateful for that. He is extremely knowledgeable and super nice. Thank you for employing such a great employee!Joann helped me too and she was also helpful and nice. Both were very patient with all my questions. I love my new Galaxy A20. Thank you Metro by T-Mobile!

Terrible service, during the most critical rise of coronavirus, the only solution they give to my father is to expose him. He is an older man of 74 years old. Never again I will back to this store, and no one should come neither. We called customer support and they told us that the store should have made possible a solution due the case. I brought his id, his broken phone and the new one. I offered to make a video conference so they can review the information directly from him and compare the info with the ID. But no one wanted to help. They demanded him to go there and expose himself. Even knowing that he is into the high risk population.

5 star amazing Johnny handled everything along with jelani. Had a situation but thankfully I walked into the store and you guys hired the right people!! Love it thank you guys

Very good

I went to this location it being corporate, and the fact that the times that I have gone to a Metro by T-Mobile authorized dealer, things only get done wrong. I was seen by a Customer Service Representative named Angelo. Angelo helped me with adding long distance to my service, and in other matters with another line that I also own. He was not only pleasant to deal with, but was knowledgeable as well. Fast service, got me out of there in minutes. Thank you Angelo for giving me great service and for being patient with me. My now place will be this location (North Young Circle) and Customer Service Representative to deal with will be Angelo.😊 By the way, I gave 4 stars because other agents in sight that could at least smile when you enter their establishment. Other than that, my service and location is a nice one.

Good service. Nice staff

My husband and I got very good service we switched from Sprint and we had so much problems with the company and the staff help us so much. They are really helpful honestly, even though it was almost closing time they seem patient and not rushing at all. I had kids and they where nice enough to bring them chairs. The only thing I did not like is the fact that we have to pay for parking. That’s just the location but they should have a free parking for customers.

This store offers bad customer service. If you want a representative to racially profiled you and be rude to you come here.

The service sucked the guy (Miguel) that helped us was very concerned about the six feet distance didnt explain nothing about the phone did not even help with the information towards the phone unfortunately its a horrible place I would say

I was surprised to find out that they dont transfer your data to a new phone. Charged me $22.00 to put my phone number in the new phone. I called Metro beforehand and they assured me that all my data and photos would be transferred. Frustrating!

This store is great ! Clean and very friendly. Angelo was a huge help on adding a line ! Thanks very much !

Target service Services excellent prices are affordable to do a good job

HIS NAME IS BRIAN AT THIS LOCATION.....WHAT PROFESSIONALISM!HE IS AN GEM TO THIS LOCATION, THE BEST SERVICE EVER!IMMEDIATELY UPON ENTERING THE STORE HIS GREETED US WITH A SMILE.AND CONTINUED TO TREAT US WITH THE WARMTH OF A TRUE PROFESSIONAL.THE YOUNG LADY NEXT TO HIM ALSO JOIN IN ON THE CONVERSATION WITH A SMILE.IT FELT LIKE LOVE FROM A FAMILY VISIT.AT THE END OF OUR TRANSACTION HE CAME FROM AROUND THE COUNTER AND SHOOK OUR ENTIRE FAMILY HANDS OFFERING US TO ALWAYS STOP BY, CALL, OR USE THE APP FOR INFORMATION.THANK YOU BRIAN! WE APPRECIATE YOU!

My mothers phone broke, we came today to the store to get her a new one, shes over 50 and doesnt understand technology. As her son I should be able to come in and help her. I was denied access because they allow one person at a time.

Great customer service Jelani, Kevin and Joann so great they were kind and patient explained everything to me that I needed to know each time I come into the store Im greeted with such positive energy, friendly and inviting energy. I highly recommend this store and will forever be loyal customer here.

It was great when I was there about a week ago

Went into this store to switch carriers. Cameron assisted my wife & I, he was a great customer representative. He was patient, very helpful & professional. He explained the services offered by MetroPCS, didnt just try to sell us phones like other carriers stores. You have two new customers because of Cameron, after 20 years with another carrier. Thank you.

Fast fun and friendly with the folks at this store. It is currently under construction so it gets packed with the little working space there is. They didnt set my phone up correctly. But it might be because my phone is unlocked and not a phone they are use to setting up.

I have worked in customer service in different capacities for salmost 10 years so I know when its good and when its not. Yesterday evening I visited this location. There were 5 agents in the store. Every chair was filled with someone waiting to be helped plus people were standing. One agent left to go home for the day.The line started to progress more quickly because some people walked out then agents began helping customers who were only there to make a payment. When I finally was helped my agent, Adam L. was superb! He helped me get my high account security password, explained the difference between the bill tiers, helped me get my Lookout Mobile Security back up, and even put a service ticket in to have a technician check my phone. He did all of this with great ease and courtesy. All of my questions and concerns were addressed and resolved.I spent an hour in that store but the sacrifice was worth it to have a knowledgeable and courteous agent. I would give this store 5 stars if not for the long wait time. They need more agents. The agent to customer ratio is non-proportional. Adam L. gets 5 stars from me but the store as a whole only gets 3!

The WORST!!!1. THE EMPLOYEES CANT ANSWER YOUR QUESTION2. YOUR IN LINE FOR 3 HOURS3. THE EMPLOYEES ARE LEANING ON THE COUNTER WAITING FOR DEAR LIFE4. EVERYBODY ASK THE SUPERVISOR FOR HELP, & THE EMPLOYEES ARE TAKING 2 LUNCH BREAKS AT 5PM!!5. WHAT HAPPENED TO THE PAY BILL MACHINE????EVERY EMPLOYEE NEEDS TO BE FIRED! THAT STORE IS THE STORE IS A DEATH TRAP!

Thank you for hiring Sasha! She is agreat sales person and was able to upgrade my phone service with features that i was not aware of such as handset protection, and the unlimited data promotion. Wow! I was going to buy a cheaper phone but she was able to discern that i would be happier with a phone that only cost a few dollars more but as a rebate special! Shes the BEST!

All employees are very knowledgeable courteous and extremely helpful!

The manager there really sucks

Absolutely taken back and unpleasantly surprised. I have been a great customer for many years and have a grandfathered unlimited plan. I listen to the news briefly on my phone every day for years, today I called the same number and they blocked me and want to charge me a conference call charge for a non conference news line. Totally a violation of implied contract laws and ongoing past practice and changing my plan with out my consent/notification . I am better off going to a different phone service for what they want to charge me for something I use and have been using for many years with the same frequency . This is very disappointing and inconsiderate to be done this way . Sure they say you are grandfathered in and establish an implied contract by services rendered for a fixed agreed payment, but to try and change the rules in the middle of service is neither professional or shows good faith to long and loyal customers . Im going to file a complaint and I am also going to tell others that we need to consider a different provider that does not abruptly and arbitrarily change things in the middle of paying for their service. E.Schultz

Given wrong information, noone knows anything unless it benefits them. Wish i could have given 0 stars

Karen was very professional, courteous with helping me to purchase a new phone. Karen patiently walked me through my new phone features. Such a pleasure having Karens help. I will be back for additional aAccessories and i will reach out to Karen.

Corporate owned location are alot better than most franchisee location

GREAT EXPERIENCE THE ASSOCIATE HELPED ME BY TRANSFERING ALL MY CONTACTS AND PICTURES TO MY NEW PHONE. HE ALSO TOOK GREAT CARE WHEN APPLYING MY SCREEN PROTECTOR.EVERYTHING WAS SIMPLE AND EASY!

Today I went in to buy a new phone and get Metro Service. I was helped very quickly. Once I had chosen my phone, accessories and my plan I was turned over to someone to set up my phone. She got my phone set up and numbers transferred. She didnt rush me and answered all my questions. Thank you Katherine

I received some of the best customer service in a long time from metro pc rep. Cam. if you go there asked for him you wont be disappointed. great service and great attitude

Today I wanted to switch to Metro PCS walked in with a small baby and explained what I need. The rep spent 30 minutes setting me up with free phone that I was looking for. But then the manager came up and said oh no this promotion is not for this store, it is for a different store, here this phone costs $100. I asked so why didnt you guys let me know in the start of my appointment? I just wasted all this time here with small baby, let me see the supervisor. I was told the supervisor is coming. 10 minutes passed and no one came I left in frustration. HORRIBLE service. DO not waste your time here. Customers are treated badly and representatives dont know which promotion or deal is applicable to this store. Extremely dissapointed.

Aaliyah is an awesome human being every time I come into the store she always is willing to help me and many many of the other customers she is a customer service model all customer service reps should be like her besides being beautiful on the outside she also has a heart of gold I cannot say much more about this lovely young lady I know in my heart she will go far and I pray for her everyday thank you MetroPCS for giving me a wonderful customer service rep

I brought my kids in to get a new SIM card for their new iPhones. I was pleasantly surprised. I expected to be kept waiting. We barely waited and the staff was friendly and attentive.

The employees at this Metro PCS are amazing. Everytime I need assistance they greet me with a smile and take their time to make sure I am 100% satisfied. I love Metro PCS but mostly, love their employees.This past week I had the pleasure of working with Dorayne and Sasha. Two talented ladies who knew what they were doing. Thank you ladies for helping me.

I absolutely. Love the service !!outstanding. Customer service. Will recommend My friends and family. Keep up the good work.A+++++++

Excellent service, greeted at the door by the representatives.Bryan L. Helped me today in Which he exchanged my phone and passed all my important info. Fast service and very courteous, very thankful.

Very helpful

ALWAYS the Best ......

Great service, thank you Bryan!! Fast and good listener, recommend to my family and friends and those coming international, stop by the store and see Bryan. You wont be dissapointed.

Great store,fast and courteous service.Bryan L. Took great care of me but all of them are well educated.ask for their current promotions. :)

Very helpful staff. In and out. No contract cell phone plan has decent coverage for an affordable price.

Its the second time that I cry for help in this place and ... zero. It is the second time that the assistant manager in this place behaves like what he is, an animal with clothes. He is a liar, he does not apologize, he is Big shot of the barrio with clients, which makes you think of looking for another company even if you pay a little more. Just for fear of going to a new adventure in the young Circus of the Metro where you have to dress as a lion tamer to ask a few simple questions ... and he says he does not care if you complain to the head office that he has everything under control ... his name, I do not know, is bald, short, white, Hispanic (like me), liar. All badly educated. Who will rattle the cat?. Miguel Fiallo

It may be a bit of a culture shock to sign in to get customer service but it makes things run a lot smoother and with their pay bill ATM outside the store I dont have to deal with mailing my bill. I have nothing but good words to say about them or there service.

William at Young Circle Metro PCS was very patient, knowledgeable and helpful with my son and I. I would recommend this Metro store and if you are Lucky enough to get William to help you that is a Huge Bonus!

I used to buy all my phones here, because workers here used to be nice and polite, I wanted to buy a phone this time but they treat me as if they are giving away the phone and when I ask for something they respond with actitud ...It is funny, I was about to spend my money here but I did feel like if I was a homeless asking for a favor o charity ... definitly I will never come back

Good service and on q about their services

Thanks to Bryan he got me into a new phone.was able to create a email on Google for them to save my contacts and sd card to save my pictures.Speedy service, what a salesman.

Very friendly . got a great phone at a great price again! Angelo was great sales associate. Thank you

Very attentive to detail.knew exactly what I wanted.and. explained thoroughly.Bryan helped me and gladly accepted to do this review.thanks again

I have only worked with Karen every time i have gone and she has always been very attentive, understood exactly what i needed and took care of things quickly. From a change of plan, troubleshooting issues to new phone activations, she knew her stuff. I had shattered my mega phone screen and was nervous about losing all my photos of my almost 2 year old. She got my new phone connected and sd and sim card transferred in no time plus she recommended a great otter case for my mew phone. Karen is a true asset to MetroPCS. They need to clone her by having her train new employees.

An associate by the name of Brian was very instrumental in helping me make the choice to switch to Metro PCS. He was professional knowledgeable and friendly and deserves recognition as an exemplary representative.

Oitstanding customer service. Angelo Feliciano is super customer service rep. Came from California to be serviced by Angelo. Have purchased 3 phones from Angelo. Great service. Great phones. Great selection.Outstanding

Great store.Great and k knowledgeable stuff.Over all great place to do business .Happy patron.

Great store with great people really helped me when i really needed it with purchasing a phone! Best customer service i have received with metropcs! Go check them out!

Boris Sup/Gm was very nice help understand my problem with a confusion regarding T-Mobile and metro pcs ... was very professional

Had the best customer service Ive ever gotten at metro pcs. Dorayne was so helpful and made the whole process so much easier and faster:)

Today I had a great experience with Ms. Aaliyah! I walked in wanting to buy just one phone and walked out with two phones and two expensive cases because of her excellent sales pitch and customer service! She is a true gem!! Thanks for hiring her!!

Very clean environment, super friendly and helpful workers. Great customer service

Shalom MetroPCS...i had a most AMAZING experince with your staff especially Sasha..THANK YOU for hiring professional and kind staff memebers. Happy THANKSGIVING TO ALL HOLLYWOOD YOUNG CIRCLES METRO PCS..from Adina 🔯😇

I hello my name is Heather Richard Ive had an account with you for many years and Im a disabled senior citizen with vision problems and I just wanted to compliment you on your employee Camron at the Hollywood store, his patience and understanding my vision problem and his attempts to get me the right phone and the right coloring and everything else has just been beyond the norm and I just wanted to say thank you to you for having someone like that working for you and to let you know how wonderful he is and blessing thank you!

Absolutely wonderful excellent service.Greated at the door.i Remember the doctor that helped me. Bryan L. haha he fixed me up with a brand new LG Leon phone.will recommend family and friends to come to this store.Very fast Service

I upgraded my phone and I opted for a glass protector which was installed by their associate ! As I arrived home the glass protector was coming off the screen! I went back to solve the problem and after waiting 1 hour they gave me the phone back saying they replaced the screen protector with a new one . As I arrive home I see the same problem . Icame back off. 40 $ thrown in the garbage! Garbage customer service!!!!

I had service with them for almost 2 years, bought a new phone 7 months ago that failed. So went to see them, their people saw it, talk to the store manager (Jorge) and came back saying that the phone was under guarantee and would be replaced by the manufacturer, but we had to wait 3 to 7 days. We waited and go to pick up the phone, and found out that, because of a scratch (border line), the guarantee was not valid. Jorge again talk to us and denied to have seen us before and approve the reposition. It seems to me that they are using us to get a new phone from the manufacturer for them, I feel stolen.

Metro claims to have an unlimited plan...no...they obviously dont...atleast once a week my internet doesnt work and its slow all the time...go elsewhere metro is garbage.

This is the best store on earth...when you walk in you are greeted by the customer service workers that are not behind the desk but waiting for you when you come thru the door...they helped me so much with my smart phone...I get everything on it now... music...facebook... emails... and they gave me a coupon for ear buds... I love them...I recommend this store to anyone who needs help learning how to use their phone.

Excellent

Very friendly and helpful. Told me where I could find the phone I was looking for since they didnt have it in stock at the time.

They are veey helpful. Answered all my questions and have neat phones

They are Very personable and friendly great place to get a great phone at a great price

Good service by rep Bryan L.Highly Recommend this store.Main Store like this always willing to help me out.Speedy serviceSaved some moneyWalked out a Happy Customer

Very eficient and organized. Fast and good hep.

Karen is a Most Excellent and Knowledgeable Salesperson. Five Star Service. Thanks!!!!

A crew full of jokers no regards for people or there time. I waited in line for at least an hour watching the employees chat and laughing with a huge line. not one employee that day had any sense of urgency. I was only asking that if u have a line with 15 ppl and 5 employees show some type of regards for others waiting I watched 1-2 persons leave for every 1 who was served. this is not an exaggeration it was disgusting business period

PARKING SUCKS!!! YOUR LUCKY TO FIND PARKING. DONT GO ALONE HAVE A FRIEND DRIVE YOU.

Great customer service; love Meme and Bryan!

Fast friendly courteous service couldnt ask for more

Brian customer service is very excellent good communication with customer..

So associate Piero at downtown Hollywood Metro store is polite and knowledgeable and very helpful.I truly appreciated all that he did, he went above and beyond..He is a true asset to Metro