Mitch Pratt went above and beyond to help me find a car that fit my needs! When I got there they were close to closing and Mitch worked with me after hours until I found a car. He did not want me to buy just any car, instead he listened to my wants/needs. I would highly recommend purchasing through this dealership as it is evident that they truly care! Also to mention even in this crazy time they gave me a WONDERFUL deal that I could not have found anywhere else.

Recently purchased a vehicle here and had a great experience. Everyone there was very helpful throughout the entire process and not once did I feel like I was being pressured into purchasing anything I didnt want to. They made sure to explain everything to me and I felt very informed and confident throughout the purchasing process! I would definitely recommend them to anyone looking to buy a vehicle.

I worked with Mitch Pratt in sales. He did a very good job helping us during the purchase of our vehicle. I would highly recommend him to anyone! Honest and upfront about everything. He worked hard to earn my business and made sure I was happy. It was a great experience working with him.

We purchased a 2016 Honda CR-V from Crown Motors at 11260 Chicago Dr. in Holland. Tony VanGelder was our salesman. We initially did an inquiry about the Honda that had just arrived at their dealership. Because we live 320 miles away and could not casually stop by to look at the vehicle, Tony returned our email with a personalized video to introduce himself and tell us about the vehicle. That was probably the greatest personalized gesture that a person could experience, and it didnt stop there. Tonys genuniness and dedication to answering our questions and addressing any concerns was stellar. He assisted with the installation of additional accessories and went out of his way to find a business that could replace the leather on a small hole in the drivers seat. He was very timely in all ways and kept us informed on a regular basis. He sent another video to show us the finished product and we were wowed. When we got there to pick up the vehicle, we felt like celebrities and were welcomed by all of the staff. The vehicle was beautifully detailed and looked brand new both inside and out. Our new/used Honda did not disappoint. It rides like a dream, which helped a great deal, since we had a 10-hour round trip ride that day. I must say that dealing with Tony and the staff at Crown made the trip well worth the long day and we feel as though we have made a new friend with Tony. Thank you Tony and Crown Motors!

We were in the market for a used electric vehicle. While we live 200 miles away, found a Nissan Leaf listed with them. Crown Motors was prompt, courteous and professional in both our initial online and in-person interactions. They emailed us a video answering specific questions we had about the car. Based on this reply, we decided to make the trip to test drive the LEAF. We purchased the car the very same day. All staff -- especially Brad Shook -- were a pleasure to work with! Many thanks.Pete & Mary

Brian was an awesome sales rep and directed me in the right direction. Craig was patient and kind during the finance process and made it stress free. Great experience with these two gentlemen. Thanks guys.

I went to Crown Motors looking for a used car. Mitch Pratt did not try to sell me on something I didnt need, but listened to what I was looking for and helped me find the right fit. Ed Klein in the finance department also took care of me with solid advice and fighting for the best deal to finance my purchase. All other salespersons I interacted with were eager and willing to help me as well. I love my car and am so happy to have found it here.

Worked with Nick in Sales and Brian the Assistant Used Vehicle Manager and they both made my purchase incredibly easy and hassle free. I drove 1hr to look at 2016 Avalon after having a poor experience at Sunshine Toyota in Battle Creek. The trip to Holland to Crown Toyota was worth it.

I have always gotten only new vehicles for myself. My experience with other dealers was “OK”. My most recent new car was a 2016 RAV4 with Brad Shook. He did a great job. I even nicknamed my RAV4 “Brad”. That was five years ago.Over memorial day weekend, my sweet husband, Evan, of 23 years went to surprise the family one morning by picking up chocolate chip bagels from Big Apple bagel in Holland and was hit in a high speed collision that totaled our RAV4. Miraculously, my husband was unharmed. I went to pick up my husband and I was trying to get items out of the vehicle and was struggling with the doors. My first call was to “our car guy” Brad Shook… It was Sunday morning about 9:30 AM on memorial day weekend while Brad was up north on vacation… and Brad answered! I mean really- who does that? First thing he asked was “is everyone OK?” and before he hung up he asked again. Honestly, I am moved beyond words by that action alone. I can promise you, I will never forget it for as long as I live.I am beyond thankful my husband is ok. I’ll tell you what tho- I loved that car! Brad was gentle with me about its condition being beyond repair. We can’t afford a new car so Brad helped blaze the used car trail for me. I don’t know how he does it. He makes it seem so easy, but I am sure it isn’t easy at all. Like magic, I have a vehicle that goes above and beyond my expectations; checking all the boxes for my wants (which are extremely detailed) and needs (which Brad knows better than me because he is awesome) and pocketbook… all in less than a week. And again he said how glad he is my husband is ok.Everything was great until three days later the engine light came on. First I panicked, then I called Brad. As fast as lightning, he took care of me and all the details- again. No excuses- just results. He made sure I was taken care of before my surgeries at Uof M, Ann Arbor that was coming up in a few days- Such a blessing.As a manager and business owner myself, I always expect great service and know exceptional service when I see it. I know exactly how rare the exceptional ones are. So here is the thing about Brad. He is humble, consistently does a great job, makes it look easy, all with a smile on his face, asking for nothing in return. He always makes me feel like his #1 customer. I know he truly cares and he has shown it time and time again with all the big things and little things he does. Put simply- the world needs more Brad Shooks!

Kind salesman but not upfront about certain aspects of the purchase. Was not aware the car only had one key which will lead to extra costs for me down the road. We also waited while the salesman went to fill up the car upon purchasing and only found it to be filled half way. Seemed inconsiderate to keep us waiting for only a half tank. Other than that pleased with the customer service.

I worked with Nick Hill in sales and it was a great experience from start to finish. I shopped around at other dealers and Crown Toyota was by far the best. No pressure and helpful information. He looked at every avenue to get me the best deal and he found me an amazing Rav 4 which I love! If youre looking for a car, go see them.

I had a wonderful experience with Crown Motors! My salesman Seth found me exactly what I was looking for, and when I ran into issues he was so accommodating and did everything he could to help me get what I needed. I would go back every time!

I bought a used truck there and had a great experience. I got a great price and great service.

Dont usually post reviews but I wanted to pay compliment where its due.Ive purchased two vehicles from Tony VanGelder at Crown Toyota in Holland. Hes excellent to work with, makes the experience smooth and less stressful. Kept us updated throughout the process, was accessible, friendly and informative. Will purchase vehicles again from Tony.

My experience of buying a lease-return Rav4 at Crown Toyota was a completely pleasant one... how often can you say that about buying a car ?!? I have some pretty high expectations... bordering on unreasonable, but Brad was a real class act throughout the entire process, and went above and beyond for me. I got a great-looking, well-maintained used car, at a very fair price, and so far, Im very happy with it. Brad and Crown have definitely won my future business.

Went there today to test drive a vehicle. We walked into the main building and 2 employees completely ignored us. One of them very obviously could see us yet didnt even acknowledge us whatsoever. The other one I thought was in ear shot of the door but also didnt turn to even acknowledge us at all. I had to grab their attention.I test drove a vehicle and spoke to employees in the Volkswagen building who were much more helpful. But I did find out the vehicle I test drove has been on the lot for 50+ days yet they STILL have not even cleaned out the vehicle customers have been test driving.

Tony was excellent to work with and Crown Motors Toyota has gained a Customer for life. Great deals, honest people and excellent customer service. Thanks again for making our 2 girls extremely happy drivers!

I saw this car on the Crown website, well actually there wasnt a photo, but I worked with Tony and he tracked the car from KY and let me know when he had it in Holland. My 2017 beautiful blue Rav4LE is great and has new tires and all-season floor mats. Tony was great to work with, respectful, no games, no nonsense. We made a good deal and Im happy. No complaints. Tony is my go-to person now at Crown.

Crown Motors in Holland does a great job. Their facility is clean and welcoming. The service is friendly and knowledgeable. I went there in search of a used Lexus RX 350. They had the best example of that car I could find in West Michigan. I was very impressed. Go see Craig P. there. He is incredibly personable.

I found the car of my dreams (VW Beetle) online, but located at Crown, in Holland, Michigan. Buying a car there was quite possibly the easiest car buying experience we have ever had at a dealership. Our salesperson, Tony VanGelder, was not the typical high pressure salesman that we’ve come to expect. Instead, he was pleasant, professional, and very knowledgeable. So…we went back up there again, from South Bend, Indiana, to purchase a new Toyota Tundra for my husband. And we couldn’t be happier. Thank you, Tony and Matt for making the experience pleasant and painless!! We’ll be back!!

Absolutely Wonderful Experience of purchasing a Used 4Runner. Brian is a honest salesman, which is an oxymoron. From the beginning Brian understood what we were looking for and was accommodating to requests for inspection, test drive, paperwork and handover of keys. Its not everyday that you buy a car, but whenever we buy next car, we will surely call Brian. I highly recommend Brian and Crown Toyota for your next car purchase.

Bought my first new truck! 2021 Tundra Platinum! Love this truck! Had an awesome time working with Mike and Matt to bring this baby home! These guys were fun, funny, informative, and just all around good dudes!What I didnt know, is that they were having a Buy One, Get One for Free! Ok.....that didnt happen, but I thoroughly enjoyed my experience and would highly recommend them to anyone looking for a great car and an even greater experience!

I called crown to inform them I’d be 20 minutes late for my scheduled oil change as work is running over today. 20 minutes is all it takes for them to no longer honor a simple oil change appointment. Keep up all the good work service department.

Our Client Advisor Mitch Stephens made our experience flawless. We stopped in for a test drive and he quickly got us set up with an overview of the car and answered all of our questions. Mitch’s customer service was amazing and I would highly recommend working with and shopping at this dealer for your next vehicle.

I had such a wonderful time buying my used Toyota Sienna from Tony VanGelder at Crown Motors Toyota in Holland. Usually I’m not one for the sales department but I never felt hustled only well informed about my purchase and trade in. Will definitely recommend and go back for future purchases and maintenance. So happy with my new ride!

My wife and I were in search for a minivan as our family is going and Mitch Pratt was able to deliver exceptional services above and beyond our expectations. After going through multiple dealerships and buying multiple vehicles for our family throughout the years, Mitch definitely gave us the best experience. I would not hesitate going back even though we live almost an hour away.

Highly recommend Crown Motors Toyota. I drove 2.5 hours to trade in my truck and everything was as advertised when I showed up. Quick, easy, no hassle process. Brian was extremely helpful and straight forward throughout the whole process. No bs or pressure sales, he truly wanted to make sure I was getting the car I felt comfortable with. Will definitely be returning in the future.

Brian was awesome to work with. He was patient and very knowledgeable. My wife and I were extremely happy with how we were treated the entire time. They took care of everything we asked for. Ron was awesome working through the financing. Thank you both so much for everything. My wife and I are extremely happy! I would recommend them to anyone :)

Shopping & purchasing a used car with Mitch Pratt was one of the most pleasant car buying experiences Ive had. There was no pressure & he helped me find an excellent used car still with factory warranty. Thanks!

Great experience. Worked with Nick (sales) and Phil (sales manager). Best car buying experience Ive ever had. Easy, no haggle/best offer pricing. They asked what I needed for trade, I told them a reasonable number and they accepted it. Worked quickly to secure a dealer trade for the color of Sienna that my wife wanted. Will definitely use them again...but since they sold me a Toyota I anticipate itll be a long time, since they are such great cars!

If youre in the mood to purchase a new vehicle go see Tony VanGelder. Definitely a great guy and can get you what you want. The great thing is that he took care of everything that needed to be freshened up on the truck, a sweet 2018 Tundra TRD. He even sent me a headlight after we noticed it was out. Tonys a salesman that wont twist your arm to get you into a vehicle you dont want. You wont be disappointed with what he has to offer.

Their service department was terrible. Drove almost an hour and a half to get a vehicle and as soon as we left noticed multiple issues. hands free didnt work, back DVD player didnt work, loose panels in both front doors. When we called regarding this we were told we could bring it in but not that week we had to wait another week, we were under the impression it was because they needed to get the parts. We dropped it off the following Saturday, so we only had driven this vehicle for 2 weeks, it ended up being in their shop for almost an entire month! We kept being told they were waiting on the parts week after week. After they finally got everything fixed they delivered the vehicle to my work, which was very much appreciated, but when I got out my car was left in drive the entire time and we found the steering wheel had cuts and tears in it left from them having to fix it. Next day I had an early doctors appointment just to find out my car wouldnt start and we had to have it towed and drop almost $400 to get it fixed. I understand that things happen when you buy a used vehicle but not a $30,000 truck after only having it in your possession for 2 weeks. When my husband called after my truck wouldnt start he was told we were on our own, they were being nice when fixing those other issues. Now they wont answer or call us back. If those issues (hands free and DVD player) that were not working had been disclosed in the description of the vehicle we wouldnt never wasted our time driving an hour and a half away! I will never recommend this place to anyone. I have never been so disappointed with service as I was with this dealership.

I recently purchased a certified pre-owned vehicle. I was referred to Mitch Pratt, and couldn’t have been more happy with my experience.I never felt pressured or intimidated to purchase. Everything known about the vehicle was shown to me. Any question I asked or concern I had was answered. Mitch was helpful, and quick, about getting any information I, or my insurance agency asked for. He was upfront and honest with everything, which was a direct reason I felt 100% confident in purchasing from Crown Toyota. I would definitely feel comfortable recommending Crown to anyone I know. Ask for Mitch Pratt! Thanks again!

We recently bought a new car for the first time in many years and had a fantastic experience with Crown Motors and specifically Craig Pratt. Craig is very knowledgeable about the vehicles and differences between different package levels. He was patient with all of our questions and we never felt pushed into purchasing something that we didnt want or need. He listened to us and helped us find a vehicle that was right for us. I highly recommend him and Crown Motors Toyota.

My husband and I worked with Brad Shook to find the perfect car for our needs. Brad was knowledgeable about the used vehicles on the lot beyond your typical salesman. He has gone above and beyond to make sure that we are satisfied even after our purchase. We dont regret working with Brad at all! He even worked with the previous vehicle owner to provide us with maintenance records on the vehicle beyond what Carfax provided. Thanks Crown. Brad was the perfect guy for the job!

So happy they have one of these on location. Awesome! ♡

Excellent service. Inquired about a vehicle and received a personalized video with full walk around of the vehicle from Brad within hours. Went in the next day for test drive and we were able to work out a deal. Everybody even stayed way past closing to wrap up the deal so that we could drive it home!

Just finished buying a vehicle here yesterday. My partner was interested in an FJ Cruiser and this one was in her price range and was within a hundred miles. So we decided to drive over an hour to get there Saturday morning. Everything was going well until the first hiccup with a discrepancy in our approval letter that they wanted to recheck. So we had to wait till Monday for the bank to open. We were told the dealer would deliver the vehicle with the final paperwork to sign Monday morning. No big deal and we were grateful they would take the extra mile. I called the dealer in the morning noon Monday which differently became a challenge to reach them. Finally got a text around noon that they were starting the credit check. But after multiple attempts to reach them for updates, I finally got a call several hours later with the excuse of the dealer having to help new customers all day. But it felt like we were just a box checked, once they got the down payment check, we were no longer a priority. We offered to come pick it up that afternoon instead, because my partner needed the car the next morning to drive across state and didnt want to drive her old car since we were already offered the trade-in value. We got there around 5:30p and without going into details we ended up waiting 4 hours to get our paperwork signed. Most of it just sitting in the lobby. Not even going to get into a miscommunication and misunderstanding we all had about a warranty from the pervious Saturday. We finally got out after the dealership already closed. Finally feeling satisfied, we got to the freeway and my partner noticed an issue while turning the car and slightly lost control of the wheel. She said the steering was sticking. We switched drivers and sure enough, there was a clear issue. OK no big deal for now since there was not much to do but cautiously drive it home, and Ill call them in the morning. Fast forward, I call the service dept. today but they dont see the sale in the system yet so they wanted to wait for the sales dep to open and talk to the salesman. They sent me to his voicemail to inform him to notify them of the issue and they would call me. Fine. Waited till after 9am and sent a follow-up text to the salesman a text to catch him up and inform him I left a voicemail, expecting I would get a call within the morning. He replied that hell check on it. Meanwhile, I took the vehicle to my usual mechanic for an opinion and safety check. He crawled under and said he has an idea what it is but had trouble confirming because everything was heavily rusted and covered in black spray paint. Or what the dealer calls factory protection when we bought it.. About as believable as the $600 paint protecting car wash they talk you into. So, waiting for a call this morning from the dealer and finally gave up and tried to call them. The salesman said he was busy again helping... More new customers... Ok so now we know were low priority. I called the service team as I was getting more frustrated with our salesman after an already painful buying experience. They sent me to another voicemail of the warranty-service member. So now waiting for anyone to call back. Finally the salesman calls and immediately starts telling me he didnt feel anything wrong when he fueled it up. That we should essentially drive it off over the holiday weekend. Not something my partner is at all comfortable with as she almost drove it off road already because of the issue. But he assured me he took notes of my issue and is letting the service team know. But now its almost 7pm, several hours later and I havent heard from anyone since.To summarize, you get traditional greasy sales, covered up vehicles, and a very dismissing experience from this dealer. All I even need to know is, will my warranty be honored by a nearby dealership and no one will even give me more than a shrug and broken promises. I should have walked out last night when my instincts told me. We were more than willing to travel to get one of these cruisers and I believe now we should have.

Had a great experience at Crown and would recommend them to others. Ask for Nate, he did a great job for us. We really appreciated his low pressure, consultative approach. We’ll be back to work with Crown/Nate for future car purchases.

Work performed on my vehicle was done correctly and in an efficient manner. My client advisor Ramon went out of his way to help me find out information on my navigational system that he should be commended for. Thanks Ramon....

Amazing service and great communication. Not at all “pushy” but very informative. Personable and friendly. Shout out to Nate and the team, would definitely go back to Crown Motors again!

I had a great experience here. After first going to another local Toyota dealer who wasnt willing to strike a deal, I ended up here. I worked with Willie D to get the price I requested on a new Venza. Ultimately, I decided to sell my used car separately rather than trade it in but Crown Motors still honored the new car selling price and was willing to accept a personal check and hold it until the funds from the sale of my used car cleared my checking account. While its a little farther drive than the other Toyota dealer I visited, I plan on driving here for all my scheduled maintenance. Crown also got me a great interest rate on my car loan. I highly recommend them.

Do you want to meet Will Ferrell? Visit Crown Motors and ask for Mitch; not only will his curly locks convince you youre talking to the real thing, hell wow you with positivity and charm. He and Crown Motors went above and beyond and provided great service. Highly recommended.

I bought my first Toyota a year ago and I have been very pleased and impressed with the vehicle. Prior to the Toyota I have driven Hondas for many years. All my vehicles have come from Crown Motors in Holland, so I have now had experience with both the Honda Service Department and the Toyota Service Department. Because they both have the same parent company I was surprised at the major differences between the two. I have always been impressed with the Honda Service Department, including their comfortable waiting room with free coffee, fruit, and occasional donuts, and magazine availability. I was always asked if I wanted my vehicle washed, and it usually was returned with paper floormats in the front. I felt these were all good signs that they valued their customers. I was surprised that at the Toyota Service Center there is no official Waiting Room, so obviously no coffee or anything else. There is a TV in their waiting area, but only three chairs and a small table in front of it, and no offer to wash my car. Service on vehicle and explanation of the invoice and potential future issues was fine. Very similiar to my Honda experience. Overall, I missed my past Honda experiences, and felt that the Toyota Department was just average.

We had an excellent experience buying a new Sienna Hybrid. Our salesmand Mike V. was easy to work with and we felt no pressure. We were satisfied that we got a fair price for our trade-in and for the Sienna.

I had a very good experience in trading in my Honda Odyssey and purchasing a Toyota Highlander Hybrid. I feel I got a fair deal and there was absolutely no pressure from the sales force, which was a wonderful surprise.When i picked up my new vehicle, the salesman reviewed the various settings on the instrument panel with me, showed me how to put the seats down and up, etc.I would definitely consider working with them again if the need arises in the future.

Absolutely the worst experience I have seen. Our salesman Tony barely acknowledged us and just kept saying he was 3 deep and couldnt do anything. Meanwhile there were other sales staff just sitting at their desk. He knew we were coming and drove 2+ hours to look at a specific car. After test driving we found some issues that would cost thousands of dollars to fix. Their response was take a couple hundred dollars off. We had cash in hand ready to buy. They remind me of the shady used car salesman you see on tv. I would never recommend anyone going to them. The sales manager (Gary I think) did not care at all.

I recently purchased a used 4Runner from Crown Motors. I found the vehicle through the Toyota certified vehicle web page, then contacted Crown about my interest. I live in Chicago, so wasnt able to take a quick look. Brian Quist was extremely helpful from the start, sending photos and info about the vehicle, as well as purchasing options. He was upfront about condition of the vehicle, which I really appreciated, and kept in contact with me through the decision process. I took the vehicle to an independent mechanic in Holland for an inspection with no questions asked. Brian was patient and did not give me the hard sell (also much appreciated). I had an excellent experience purchasing this car, and would recommend talking to Brian if youre in the market for a used Toyota.

5 Stars... Cass needed a good car, great experience with Sam Ledford was a knowledgeable and no BS...Highly recommend her services...

We recently purchased our second, used vehicle from Crown Motors. Tony and Ross were outstanding. The negotiations were sometimes tense, but they always treated us well and with respect. In the end, we purchased a quality used vehicle at a fair price. We love our new (used) vehicle and could not be more grateful for Tony and Ross. We have no reason to shop anywhere else, and we will be bringing our vehicle back for service., when needed Thank you!

My recent purchase of a new Highlander from Crown Motors was generally pleasant and without the typical game playing associated with most car dealers. I found Jon Topp and his team to be cordial and helpful throughout the entire transaction. I will certainly consider purchasing another Toyota from Crown Motors in the future.

The fastest Ive ever purchased a vehicle was very happy with the sales rep Mike and great experience overall would recommend

Lowered car friendly!!! The fact that they were able to service my lowered car that has 2-2.5 inch ground clearance goes beyond what I expecting. I expected a call back about not being able to service my vehicle. But got no calls for that. I’m really glad this is a place where I can trust to get my vehicle serviced without workers complaining that my car is too low for them to work on. Secured a go to place to service my Toyota now!

I would just like to say that my experience was awesome! Mike you are very experienced and knowledgeable. I would recommend others to purchase from Crown Motors Toyota. Thanks little Mike!

Craig Pratt is the guy you want to see. He was knowledgeable, transparent and extremely enjoyable to work with. Thank you Homie!!!

Recently purchased a vehicle through mitch pratt, he made it very easy and listened to all of my concerns. would purchase from him again!

Nick in sales and manager Phil were very helpful and made my 4Runner purchase an easygoing experience. I went to another dealer to test drive a different vehicle after going to Crown first; I ended up coming BACK to Crown the same day due to having a comparatively negative experience at the other dealer.The staff at Crown did not pressure me or try any sketchy salesman tactics like you might see at other dealers. I even witnessed two other customers explain that it was their first day looking for a vehicle, test drove a car, and went on their way with no harassment from the sales staff trying to get them to buy the same day.This was not the case at the other dealer. After telling the salesperson it was my first day looking, I test drove a car, then spent about 30 minutes at the persons desk repeatedly explaining that I was not going to sign anything that day. Even when I was in my car about to leave, they flagged me down to drag me back in the showroom to explain leasing to me, since they couldnt meet my monthly payment requirements on normal financing. They even had me sign a document before giving me a final price, stating that, by signing I would agree to purchase that day if the figures were right.After that ridiculous time, I drove straight back to Crown. None of the nonsense like the last dealer. I was able to get a highly optioned 4Runner for a great price.The only issue I have now is that I like the car so much I take every opportunity I can to drive it. Even for no reason. That and Im constantly online shopping for accessories and cant stop myself haha.Thanks again to the staff at Crown. I will be referring anyone interested in a Toyota to head there first.

Brought 4runner here for airbag recall by Toyota. They replaced Takata airbag, passenger side, with another Takata airbag. Numerous stories on these airbags not being safe, Google it. Pros: dealership is clean. Nice waiting area with free Wi-Fi and coffee. Negative: 1) oil filter is over-torqued. Asked if technician could loosen and torque to correct spec. Tech unwilling to do, but willing to do complete oil change which is not needed and Bill me for it. 2) tech left me 2 dirty rags in passenger seat, see pic. And 3) Toyota replacing defective airbag with airbag manufactured by Takata who is bankrupt.

Mitch Pratt gave us an excellent car buying experience. We were from out of state and appreciated his guidance through the process of buying a car online. He made it so easy! We would definitely work with Mitch again.

Im getting an oil change and tire rotation and they recommended a bunch of other things be done. Its going to take a few hours so I need to wait inside.They only problem is that none of their sales guys are wearing masks. They have them on their desks or over their chins or around their necks. So Im waiting outside in the freezing cold.

When we walked in to he door we were introduced to Derek Mendoza. We were very pleased with the service we received from him and Phil. We were there on a Saturday morning and they were quite busy. Derek and Phil did a great job juggling us and other potential clients that walked in the door that day. We came to look at a Toyota Highlander to compare to the Honda Pilot that we had been considering. Derek did a great job explaining what the Highlander had to offer. We almost settled on the Highlander but in the end felt the Volkswagon Atlas was a better choice for us due to the additional space inside the vehicle. I would recommend the Crown dealership to anyone looking for a new vehicle. We totally enjoyed our experience with Crown and their staff.

What a great car buying experience! The used car team was very personable and easy to work with.

Im on my 5th VW and I call tell you that my best car buying experience was with Will Swets at Crown VW!! The process was smooth as can be and I was out the door and on the road.Go see Will, hell take care of you!!

Mitch Pratt was great to work with! My experience was very low pressure and Mitch was extremely patient with our inquiries, questions, etc. I would 100% recommend Mitch Pratt at Crown Motors for a wonderful car buying experience. Thank you for all your help!

We had a great experience at Crown Motors and plan to purchase our next vehicle here as well. Will is the VW expert and was extremely patient while we did our due diligence to ensure this was the right vehicle for us. Loved the low pressure culture and friendly staff along with the gorgeous and comfortable office space where we could get comfortable while we waited for our car detailing before we happily drove off.

Great place to buy a car! No pressure. Nick Policow answered our questions, kept an open line of communication and helped us find our van. Great experience!

Very knowledgeable, no pressure, and very friendly. We are returning customers, and will always come back.

Im almost 70 now so I have had a fair amount of interaction with car dealerships and salespeople over the years. The folks a Crown Toyota were exceptional. The business and sales managers, as well as our Salesperson, Craig Pratt, were friendly, professional, courteous and, most importantly.. NOT PUSHY! They suggested 2 after purchase items, both of which were, in my opinion, of value. Another dealership we had gone to suggested 8 or 9 different items to add to the car they were selling.. most of dubious value. Our salesperson, Craig, has to be the most friendly and patient salesperson I have ever met. He spent over and hour with us in the car, sitting in the lot, explaining literally every button, knob and feature the car had. He then told us, when we had questions, to call and make an appointment and he would show us how to do whatever we couldnt figure out. He then said, if it wasnt convenient for us, he would go out in the parking lot, get into a Camry (our purchase) and talk us through whatever the problem was while on the phone. Seriously, Im not making this up!! Car is brand new so I cannot comment on service yet, but I will at a future date.

We were always hesitant about purchasing from a dealership as we didnt like the pressure from salespeople. This wasnt the case when we purchase our Toyota RAV4 from Mitch Stephens. From the moment we walked in, Mitch was no pressure, he was patient, and took the time to explain everything to us about the vehicle, its history and all the features.If you are looking to purchase a vehicle, Mitch Stephens is your man, hes honest, knowledgable, and believes the customer is #1.

Love this place. It was the first time I had ever been and I came to try and get the slider roof to my Jeep fixed. The guys there were super nice, helpful, nonjudgemental and most of all straight forward and honest with me. Unfortunately the Jeep wasn’t able to be repaired but I’m hoping to hear back with some sort of solution. I will definitely be returning to get any work done on my car!😁

My husband and I were really pleased with the level of customer service we received at Crown Motors Toyota. We each purchased a new Volkswagen vehicle and wanted to make sure these would be purchases our family would be happy with for a very long time to come. We worked with the General Sales Manager, Phil Ophoff the entire time. He was genuine, kind, honest and very helpful throughout the process. We could tell he truly cares for his customers by the way he took his time with us in making sure we found exactly what we wanted & needed in each of our new vehicles. I highly recommend this dealership if you are looking to purchase a new or used vehicle and especially if exceptional customer service is important in your book!

Never have we had a more pleasant buying experience. Our salesman, Cam Kruse, was a delightful and knowledgeable young man. Thanks to all

I bought a RAV4 last night and I was VERY pleased with how easy this process was! I worked with Mitch Pratt who was incredibly patient and knowledgeable about the vehicle. I would 100% buy with them again!

We worked with Tony and he was very thorough and informative. Was very attentive and gave us hands on demonstration of all the overwhelming features in our first Toyota purchase (Camry SE). He was very personable and very knowledgable. Thanks, Tony!

As an out of state buyer I could not have asked for a better experience! I drove 6+ hours to pick up my car from this dealership and it was worth it. They had everything ready to go for me to make the buying process quick and easy! Cam was my salesperson, very kind and helpful. He answered all my questions and texted me back quickly. They gave me an amazing deal on the car, very transparent and no games. Wish all car dealerships were as helpful and honest as this one! Will be back in the future!

Working with Mike VanHohenstein (Sales) and Matt Smith (Finance) was a pleasure. I arrived at Crown Motors Toyota at 12:50pm for a 1:00pm appointment and drove away with my leased 2021 Tacoma at 1:30pm. Couldnt be happier with the great service these gentlemen provided.

I was in the market for a use vehicle & out of the 3 salesmen I went to throughout the day, Marco was the best! He was fun and easy to talk to and really explained everything to me like I needed it to be explained as this is my first time purchasing a vehicle. So kind and professional, really set the time aside for me and made me feel like I was the only customer in the place. If youre in the market for a used vehicle I HIGHLY RECOMMEND going to see Marco!!!

Crown Motors Holland Michigan!!! Fantastic! We were very happy with our purchase of a used RAV4. Look up Jon! He made sure we got exactly what we were looking for.

Very professional and easy to work with. Very smooth transaction.

Picked up my new 2021 VW Tiguan R Series Black today! Great car, great sales team, easy process. Love Ziggy and the Service team too. Have taken care of me for 20+ years!

I worked with Cam in sales to pick out and prep my 2017 Golf Alltrack. There was some front-end bumper damage that he had repaired, and the parts team set me up with all the required repairs. He kept me updated on the progress of their work and, while I had to wait for parts to come in, He called me in as soon as repairs were completed. I would recommend Crown to anyone asking about purchasing a new or used VW.

We recently purchased a used Toyota from Crown Motors. Mitch, our salesman, worked so very hard to bring this deal to fruition. Mitch was conscientious, communicative and helpful while helping us purchase our new-to-us vehicle. Mitch went above and beyond and we will refer our friends and family to him unquestionably.

This past week, my family purchased its 8th car for Tony Van Gelder at Crown Motors Toyota, The service has always been absolutely outstanding, with very fair prices and superb quality. We would recommend Tony and Crown to anyone interested in buying a quality vehicle and experiencing fantastic customer service.Charlie Hobson

Everyone there was extremely helpful and very kind! They made the process as easy as possible and were always 100% straight about everything. They make sure that you get the best. Definitely recommend going here if you ever want to buy a car!

I drove all the way from Wisconsin to buy a car from here and they definitely did not disappoint! The salesman Mitch was so friendly, caring, and made this experience so easy and fun. I recommend this dealership to everyone!!!

My husband and I purchased our 3rd vehicle from Crown. As usual it was a very simple, pleasant experience. What made it even more memorable is that it was during the Covid craziness! Every step was perfectly planned out and completely safe! Kudos to Crown for always putting their customers first!

Im not sure anyone loves buying a car. However, Mitch Stephens made it the most enjoyable car purchase Ive had. He is kind, very helpful, and didnt pressure me to make any decisions. From the first time I was on the showroom floor until I drove away in my new (to me) car, his customer service was top notch. Id recommend anyone looking for a used car to see him.

4.5 of of 5 stars. Thanks Tony for your help getting us into our next car. Crown Motors has some high quality used cars. Tony was great to work with. It was a very busy Saturday at the dealership, but Tony spent the time we needed to be comfortable with the car and our purchase. We are very happy with the car, and with Tony. The service provided was outstanding, and we paid a fair price for our car. We didnt steal it, but we did not over-pay for it either. It was a no pressure transaction. In fact, we came in to buy one vehicle and ended up buying something different - something we liked better. We can recommend Tony and Crown Motors, and we will be back when were in the market for our next car. Thank you.Jim

We started the day never expecting that we would be going home that night in our brand new Toyota. After we were unable to find the used car that met our specifications, we learned that we could get into a new Toyota for less money!Cam was a delightful salesman to work with. He was very knowledgeable about the vehicle and understood our needs as well. Unlike other salesmen (at other dealerships), he truly wanted us to be happy with our purchase. He didnt need to hype anything. Toyota speaks for itself.As a VW owner, I was already familiar with Crown Motors, having had oil changes, recall repairs and new tires done there. So we not only got a great car at a great price, but now both our VW and our Toyota have a home port if you will. Crown Motors is a quality place.The paperwork was completed quickly, since we did not need to finance this car. The Crown team saw to it the car was washed, gas topped off, and everything was ready for us. We were in and out in two hours.This is our second Toyota, but our first brand new one. We look forward to at least ten years of enjoyment. We wanted a small SUV, and there are many brands. But we believe the 2.5L engine is proven to go the distance.

Health and Safety Hazard: While I was waiting for my oil change, no fewer than 5 employees walked inches past me wearing either no mask, or with a pulled down mask.One employee did this several times, so I asked him to take a different route. He responded that he couldnt help it and his mask just keeps falling down. Whether out of spite, or pure disregard, he then proceeded to continue walking unprotected through my personal space for the remainder of my wait.Businesses have a legal obligation to ensure their employees are following proper virus procedures.The behavior I witnessed today was clearly common practice, not an anomaly. I consider this to be blatant disregard for my personal safety, as well as the safety of my family.

We were contemplating a new car and we had looked at a quite a few. We had a truck to trade in and the process was good. We met with the manager and discussed our plans and they didnt pressure the sale of the new car. Wanted us to be sure of the car we wanted. The salesman was new, but he was informative and followed up with us. When we decided on the Camry, the process was easy, friendly, and overall very good. The salesman actually came and picked my wife up at our home to pick up the new car. Great experience.

I had a great experience with Brian Quist as my sales consultant at Crown Toyota. After test driving and having all of my questions answered Im confident that I made the right decision with the Toyota I purchased. I trust and value the advise of the professionals at Crown Toyota. This is the 3rd vehicle I have purchased at Crown Motors. They are a highly reputable local company and they have always treated me kindly.

I purchased a 2011 jetta from these guys in April, and a few months later my brake pad light came on which was suspicious because they had told me that they did front brake pads and rear calipers rotors and pads as they had seized when quarantine started. Being mechanically inclined, I started replacing my front brake pads as I knew they were low and the “front brake job” they did was only half a job as they replaced the outside brakes and left the inside ones. I am less than pleased with the scumbags at this place and will never get another vehicle here again.

Brian Q was excellent to work with. Highly recommend this place and him.

Top notch salesman at this location. They were very helpful. Made obstacles convenient. Recently sent my daughter and similar results. Thank you!!! I will be referring this location from now on.

First time purchasing a vehicle at Crown Motors in Holland and based on my experience I will be a lifetime customer. Many thanks to Mitch for making my car buying experience a wonderful and seamless transaction. From the moment we arrived at Crown Motors to test drive our vehicle to the day of signing our paperwork Mitch was awesome. He was courteous, fair and up front. We really appreciated his no nonsense approach - none of that plaid pants salesmen stuff here! Hes honest and quick to respond. Definitely recommend Crown Motors but absolutely recommend dealing with Mitch! You cant go wrong.

Crown Motors is the best Toyota dealership Ive ever been to. Ive been having issues with my 2019 corolla since I got it. I was taking it to a dealer closer to my house that did nothing for me. without going into extensive details, the other dealership was completely useless to me, having gone in 6 times for them to ultimately tell me they would refuse to work on my car and that I should go somewhere else. I tried Crown Motors and got excellent and friendly service from Montrell, and met with Rob the technician who listened to my needs and fixed my car quickly and efficiently. Service I have been looking for, for a long time and finally received at my new favorite Toyota dealer. I recommend them to anyone.

Great place to buy a vehicle. Mitch didnt pressure us, answered all our questions, and was generally the type of person you like to do business with.

I had a great experience with Crown and Mitch Pratt was wonderful to work with. I would absolutely recommend him and this dealership to anyone.

We have been a Crown customer at Crown Toyota and Crown Honda for over 25 years. Jon Hopp most recently working along and supported by Phil, Toyota and Volkswagon General Sales Manager. The purchase of a new 4Runner LTD Nightshade was a very well handled and supported experience by both Jon and Phil.We have always been supported very well by both Holland Crown dealer service departments extremely well. I would highly recommend Crowns Jon Topp and Phil Oshoff for a very positive experience .Particularly, I found Crown and staff handling business during Covid 19s challenge in a safe environment. Steve Nolan