Elevator is clearly an issue. Having to wait for other to be done to get an elevator ... oh well. Anyway staff while shortstaffed was nice and helpfulThe contract sizes however are not matching exactly what you get. Height is way below 8 ft as detailed, my storage is 6ft7 which is a lot of space below...

The service was excellent, employees all helpful and very responsive. Convenient location and access as well as times available. Only good things to say will recommend to all!

It was my first time using a storage unit so I didnt know what to expect. After an issue with another place I found Konstantin here who helped me make my life a lot easier. It feels really secure, clean and I left feeling really comfortable leaving my important items there. He was so helpful and the company in general has great customer service

Natasha and Alexis are very polite and helpful

Eat Service ! I just moved in and I received great service from Brendan. He was wearing mask which I appreciated. He took time to give me a tour of all the facility. They do an amazing work keeping the place in good shape, I thought it was a brand new facility. This is my 5th CubeSmart storage location, this is from far the best maintain I ever seen. Clean, tidy, carts in good shape and all in place ... Definitely recommended and keep up the great work !

Giovanni was extremely helpful! He signed me up quickly and help bring my things up for me that were too heavy. Great experience!

Giovanni was very helpful! It made my first time at the storage facility easy.

I’ve been using this place for >1 yr for storage—it’s clean, accessible and i have no complaints. I just lost my keys to my storage locker and manager Giovanni Ruiz was very accommodating-he was kind enough to cut the lock off, very quickly too.

The facility is clean and well-lit. The staff are exceptionally helpful; I had two different movers for dropping off and again for picking up and the CubeSmart staff helped them navigate the truck into and out of the lot. I would definitely use this location again.

My experience with the Grand Street location in Hoboken has been seamless. From signing up, moving my stuff in, to the easy-breezy customer service and extremely helpful staff it’s been great.They even accommodated my request for a smaller space and made it so easy to move between units,helping me save $.

Giovanni was very kind, helpful and informative during my experience at CubeSmart. I am confident my loading experience will go well.

Giovanni was a wonderful help with staring the rental agreement for my storage unit.

Giovanni is professional and knows how to operate business well. Very helpful and patient. Good quality staff member all around.

The prices are good comparatively speaking in 07030 and Konstantin was a real gentleman. Such a nice guy. The free month helps and the referral program was nice too!

Kept my things here for 3 years. The staff - especially Konstantin who was very nice and helpful- has always been great and it made moving in and out over the years very easy! Thank you!

Great costumer experience! Manager Giovanni handles each package shipped to the location with care, and organizes very well in your locker.Would highly recommend this location for safe, reliable, and efficient service. 5 out of 5!

Love this place! Very clean and staff that goes above and beyond to help with moving stuff around! Always friendly and courteous, and for the best price for storage in the Hudson County area! Especially the General Manager, Brendan. Even if the prices were higher, he would be the reason we stay! Outstanding job!

Great Service ! I just moved in and I received great service from Brendan. He was wearing mask which I appreciated. He took time to give me a tour of all the facility. They do an amazing work keeping the place in good shape, I thought it was a brand new facility. This is my 5th CubeSmart storage location, this is from far the best maintain I ever seen. Clean, tidy, carts in good shape and all in place ... Definitely recommended and keep up the great work !

Giovanni was extremely helpful, especially when it came to using the freight elevator! He answered all of my questions and I was confident I made the right choice for a storage unit.

I give them a 3 star. A very clean place.But if youre paying rent. You should have excess to the bathroom. No bueno!!!!!! It doesnt make any sense that the bathroom looked 24-7 why even have bathroom. No common sense!!!!! And the Manager is not Friendly and staff. And not helpful. And there a new Management. No Future!!! Hoboken dont play that.

The staff was always so helpful and welcoming. It was very easy to access the unit when needed.

Exceptional customer service! I used this as my work storage unit space and they made my experience very pleasant. Anything requested, they obliged. Thank you to Giovanni and everyone else for always being so helpful!

Giovanni was extremely accommodating and helpful. The space is kept very nice

The best part about cube smart is Brendan. He goes above and beyond to accommodate us and all of our needs. I highly recommend cube smart self storage!

I would highly recommend this storage place. Recently I had to change my storage unit and Julie & Angela were more than accommodating, making the transition smooth for my contracting business. I was impressed that they took the time to go over my new lease with me and my new space was very clean and well lit. It is so great for business owners like myself!

Angela and Julie are two of the nicest reps for a company that I’ve ever come across. I set up rental of a storage space at CubeSmart from across the country, and their response time and willingness to answer all of my stupid questions was amazing. CubeSmart is unique in that they accept mail for you from all the major carriers, and help place all of it in your storage unit. Nobody else I contacted would do this in any kind of consistent manner. Usually very clean and air conditioned. Easy access by truck via their loading dock. 5 star service. Highly recommended. I’m going to miss chatting with those two wonderful ladies!

Julie was amazing to work with. She explained everything up front as this was my first time using a storage unit. This particular place is well run and clean. I can’t recommend it enough.

In and out Good place nice elevator

Amazing customer service - Great Storage area - Best price in townAlthough I used cube smart for only 2 months, the customer service here is amazing. Angela helped me get the best deal for my needs. She understood exactly what i was looking for and for how long and offered the best price in town and location of the cube as well. I would highly recommend this place to anyone who is looking for a storage facility. It is very clean, easy access, best price in town and once again the Manager Angela there provides great customer service.

I just wanted to take a moment to express my appreciation for the staff @ the Grand Street Location. The warm and friendly atmosphere refreshes my day when I visit the location. I often seek their Rep Julie on the weekends mornings 2-3 hour before the store opens cleaning and prepping the facility for incoming traffic for the day… The staff there are often very busy and I sense their commitment for excellence….( Thumbs up !!)UPDATE POST: JANUARY 20, 2020To Future Clients:I have been a customer of Cube Storage @ the Grand Street location for about 1 year. The unit area is clean. The Staff Brandon and Valarie are very accommodating and helpful. A few days ago, I locked my keys in my locker and I received prompt uncomplicated service to terminate my lock by Valarie.. I had planned to purchase a lock the following day when the Now on the very next day, the Storage Manager called me three to four times to alert me that my Storage Unit ( I currently rent two), was missing a lock.. I was deeply appreciative on the attention to details and hands-on concern exemplified by the Storage Manager to call me repeatedly to remind me that I need to promptly purchase a lock..and the general professional customer service that I received to date....Very pleased indeed..D.R. DeLeon

My mother and I recently booked a unit online and went in person to pay for it. Angela was extremely helpful and full of knowledge. She answered our questions and showed us how to access the unit and different entrances. She took the time to explain how everything works including payments, the access code, insurance and gave her business card should we have any other concerns. The space itaelf was clean and well lit.

Very good service, quite pleased with the experience.Rented a small unit, still quite spacious

I’ve been a cube smart customer for about a year within being there the grand street facility has always been top notch as per accessibility and cleanliness. Julie and Angela have also been more than helpful with any and everything. They’ve treated me with the best customer service that I have ever had with a storage unit facility.

Strongly recommend! Amazing service and location. Did deep research and it paid this is the place to store!

Brendan is amazing! I had a work project that he helped me with while I was at the facility. He really went above and beyond! He is also consistently willing to lend a helping hand. The facility on Grand is well maintained too.

Store manager Brendan Joel Bartlett 5star plusbest friend professional service we can trusti can give to him all star in night clear, him do the best service can give plus show other choice for keep customers with gold satisfaction.best from the best.thanksjully and Angela do very good service to me in the pass 5 start plus franks for be good friend

My fiance and I rented a storage space here as we were having renovations done in our home. We walked in hot and stressed, Julie gave us cold bottled water and Angela explained our lease and showed us everything we needed to know for our move in date. The biggest plus was being able to back our uhaul right up to the loading dock and wheel our furniture inside. The treatment we received from these ladies was special and put us at ease. We highly recommend this location for those needing storage space.

Brendan does a great job. I have a unit on 1040 Grand as well as the new one where Kostantin is. All employees are always very helpful!!!

The low cost and easy access to storage lockers and allowed me to remove a lot of clutter from my apartment.

Brendan and Giovanni have redefined customer service. Theyre always friendly and helpful.

Great & Personable Service. Would definitely recommend to anyone who needs storage, very secure.

We were able to move and store items from abroad, without being there physically, with ease. The service and facility was clean and easy to get to. Brendan, who was on staff, was incredibly helpful and even accommodated our movers with cold drinks. Definitely would recommend CubeSmart to any and everyone.

We moved in less than five months ago and just received a notice in the mail that they’re increasing rent on our locker by more than 25%. The increase goes into effect in less than a month. I am supposed to provide them with one month’s notice if I intend to vacate, yet they didn’t provide us with one month’s notice of the rent increase, even though that requirement is spelled out in the contract.We’re clearing out our locker ASAP and I’m emailing my brother who is an attorney (I love being related to a legal professional).These guys are bait-and-switch rip off artists, be careful. Just google “CubeSmart class action lawsuits.” It’s a very long list.

Perfect place to store you things, safe location, great service, best prices and its clear and organized!

People in the office is very nice and helped us in every aspect, even when we were too late to reach the office and they made all the paperwork on the phone in just 5 minutes.The place is clean and well conditioned. The storage is supposed to be open until 10pm but were working there until well passed 10pm and there was no problem at all opening the doors.

Giovanni Ruiz was the consummate professional from start to finish !!! Thank You !!!

The Best Service I have ever experienced at a Storage Unit. Angela, the GM at this location is incredible. She always goes above & beyond. Angela is a staple to this Cubesmart. I highly recommend this location for the Hoboken area. The Staff is on it!

It was an absolute pleasure to do business here. Friendly and prompt service at modest price. Facility looks secure and accessible and I did not have problem with it

The storage facility is very good however the office and their customer service pertaining to billing is horrible. I have provided by homeowners insurance twice and they are still billing me for their policy (extra 14/15 bucks a month). They told me it was sorted and they would credit last two months however it still has not.

Convenient location. Clean storage. Old-school elevator is unique (and fun) in its own way. 24 hours access. Secure.

We were looking for a small 4X4X5 space after we moved to Hoboken. Firstly, CubeSmart offered me the best price compared others in town such as Public Storage. When I arrived, Julie (the onsite Manager) provided the best customer service I ever received at any storage location in my life (and I did use storage at many places in NYC and outside). She explained me the process, offered the best space available, and also, shared insights on how to lower future possible rent increments. If I have to find one area of improvement I would say that its time to replace the carts used in the building. Its not easy to navigate those over the ramps, specially when its windy outside. Overall 5 stars!

Ive been a customer for years. The staff is very helpful.

Just helped a friend reserve storage here. Lisa helped us, very friendly, made the process smooth and easy. Its who you hire that counts.

Easy to rent, prompt responses from staff at facility, would recommend.

Ive had a unit here for years, and theyre terrific. Fast, responsive customer service. A great space. USE THEM.

Staff is VERY helpful and go out of their way to keep customers happy. They were very helpful for me during my time utilizing their services. Price increases by ownership only bummer.

Friendly staff that always there to awnsers questions, havent seen a line in here since things run so smooth at the front desk!

Brendan was a great help. Thank you.

Julie and Angela were both professional and extremely helpful to my relatives and I would recommend this facility to EVERYONE!! They took the stress off of me..

Julie, mgr, is exceptional in customer care and contributes to the 5-star rating!

Fraud. Fraud. Yes, stay away especially from Julie. I stored my stuff back in May, went abroad, got back few weeks ago to pick up my stuff, they told me your name is not associated with that cube. Went to the cube to check and another stuff were stored over there. They told me we cant help you, please call the insurance company..... Yes, as simple as that... I dont know what happened to my stuff, already filed a police report and call the insurance hoping for the best.I think its an internal error by them, they probably didnt type the correct cube # when I signed the contract.. and simply just throw my stuff because no reservation under that cube#.Just stay away from this business, very unprofessional and careless.

Great storage facility and kind employees.

I had a decent service in Hoboken New Jersey with the manager JulieShe was very patience with the custom and pretty professional.thanks what they had done for me .

The Staff at CubeSmart in Hoboken on 10th Stree are very courteous, Polite and very helpful. I highly recommend this place.

Storage facility is fine, but beware of monthly pricing. Regardless of when you move out, youll be charged for the entire month. They dont pro-rate anything.

Brenden --- Always pleasant, always helpful.Cubesmart was a great offsite storage facility for our needs.24/7 accessclean and great tunes (yup good choice in music playing through)Well lite and safe.Great deal too.

Julie and Angela are very nice and very professional, they answered my questions and had patience with me as more questions came up!

Beware - scam artists. I had a unit with them for months, and it flooded out because a water main broke. They said that it would be covered under insurance, but its not. I kept a unit with them for the duration of the claim before they told me months later that I wouldnt be getting anything back. What a bunch of frauds.

Great experience here. Been a member for over a year. Recently I had to change units and Julie made the transition extremely pleasant. I would definetely reccomend to anyone looking for a storage space in the Hoboken Vicinity.

Excellent serviceAngela is the bestAlways helpful and pleasant

Great experience! They give me a tour of the facility, explained everything to the detail and very friendly staff! totally recommend!!!

Just got a unit at this location, and couldnt be happier. The crew there is exceptionally nice and helpful!

They are very helpful at CubeSmart enjoy my experiences going there

By far the best storage facility in town when it comes to customer service.

They were organized and kind. Konstantin helped me out, both on the phone early on the day, and later, to help me with my delivery.

Very helpful staff. Courteous and pleasant to work with.

Very convenient storage unit for Stevens students and Hoboken residents. Very friendly staff.

Great prices but if you are looking for good service, this is not the place. Rude and unfriendly employees.

The staff explained every detail with me. Very satisfied and will keep telling friends and family to rent from CubeSmart Self Storage @1040 Grand Street, Hoboken NJ

Convenient and cost effective for all small units.

Friendly and helpful, thanks!

Place is Falling apart. Entrance is like going off - roading ... all for a ridiculous price! I get three units in Florida for less than this one unit

Conventient location, the locker size storage containers are a very nice option since we just had small things to store and didnt need a huge storage room albeit a bit tough to reach.

Friendly staff. Have had a unit here almost 20 years.

Too expensive!!

Good storage