Check in was completely seamless and I was able to move my stuff that day if I wished. I started my lease online but had to finish in person, because the online agents computer froze. Luckily I was able to go to the office, where they honored the online rate! Happy so far!
Rented a 5x5 to make more room during the pandemic and sort of got used to having the additional storage. It’s a clean facility, never had a problem getting in or accessing the unit. Staff was pleasant when I started the lease.
Location manager Chris is the man!! Very attentive and super friendly. The entire experience was easy and stress free. They have covered spaces to unload in case of inclement weather, but allowed us to park right out front since it was more convenient to our unit. Second time renting from Extra Space, and have no hesitations about renting again in the future.
Chris Martinez from the Hoboken location was very helpful, informative and personable. He took the time out to research and call me back when units were not available. Very good customer service experience! Thank you!
Extremely clean, secure, and well-run facility. Chris is awesome and provided excellent customer service when I was there moving most the day. (Thank you, Chris!!) Highly recommended!
We had an excellent experience with Extra Space on Clinton St in Hoboken. From the first contact, through arranging a space and even with billing, Chris the manager was helpful, responsive and professional, and really knew his stuff. Also, they maintain a clean easy to use environment. I would highly recommend them.
Great customer service by Chris Martinez! Super helpful and accommodating.
Location is conveniently close to the city. Nice and clean facility. Been using them for years and Chris is super accommodative and willing to help all the time!
I relocated my storage yesterday to a different storage space within Extra Space Storage. And a gentleman named Juan was extremely helpful & very nice guyThank you Juan
Chris, the store manager, was super friendly and professional. Very happy I came in to Extra Space. Highly recommend.
This is my third Extra Space Storage experience. Always the staff are helpful and the ability to go to your own storage space seamless. It is clean and secure.
Chris from the office was very helpful and knowledgeable. The facility is extremely clean and the service is excellent.
I have nothing but great things to say about this company. Every part of the process was easy, from booking the unit to actually storing my items. I didn’t know exactly which size storage unit I needed, and they helped me determine on the phone based on an estimate of items I had. I got a great rate on the storage space and their instructions on how to access my unit were so easy to follow. Additionally, the actual location is great. You don’t have to worry about finding parking and it was so easy for my movers to move my belongings from the truck to my unit.I also have to say the facility manager, Elba, was fantastic. I was nervous about the whole move-in process as I’ve never used a storage unit before and called her a few times with questions. Not only did she answer my questions, but she was so nice and friendly on the phone and completely put my mind at ease. Being that moving to/from NYC is already so stressful, her assistance was greatly appreciated.I would highly recommend this company for your storage needs!!
Thanks to Chris, I was able to secure a unit quickly and just the right size. Thanks for all your help!
Elba is the most courteous and generous employee at Extra Space and always goes above and beyond for customers here. I would recommend this storage unit to anyone looking for a safe place to store their belongings.
Excellent customer service and smooth experience overall.
Hands down the cleanest storage space Ive ever been in. The price for my unit is reasonable for Hoboken, and Chris made the entire process easy with his thorough explanations and patient demeanor.
We needed the PODS container to park their parking lot to load our stuff from the storage, and Chris (the on-site manager, I think), communicated us very promptly how we can get it done. The moving is not happening yet, but still its one less stress now and we really appreciate it!
Great costumer service, .Elba help us to rent the unit and guide through the whole process .
Jennifer was awesome! answered all my questions and was super professional. will definitely return just because of her!
Elba was the sales person to set up my account. She was very helpful and courteous. Answered all my questions and i was completely satisfied.
Ron is super nice and SUPER helpful. He turned my day around after already having called three other storage facilities that morning with no luck or satisfaction. Having used Extra Space storage before in other states, I knew it was going to be decent but I had no idea I was going to feel like a winner walking out to my car afterwards. If you want the best rate in town, a clean and safe facility, and a not-sketchy employee on site - please give Ron a call at Extra Space in Hoboken. He’s very professional, seemed trustworthy, and took the time to show us around the facility to see multiple units to ensure we were happy with our decision.
We love extra space storage!! Always so helpful, sweet and accommodating
Elba Was extremely helpfull and courteous.love this place.
Superior customer service- Chris goes above and beyond!Facility is immaculate and well run.
Jennifer at the Hoboken location was great! She was efficient, knowledgeable, and friendly. She got me the storage unit that I saw posted on the Internet. Facility is clean. Thank you!
Elba was absolutely sweet. She made sure the process of signing the lease was quick and easy and took the time to show me everything and explain it all. The place is very clean, climate controlled and close to everything, which makes it easy of access. I definitely recommend!
Great customer service! So knowledgeable and friendly !!!
Chris was super helpful & efficient! Great experience.
Ron was great thoroughly explained everything. Helped us find the right unit.
I have to tell you that during these crazy times moving was something that was causing so much stress. Finding a storage space that I felt comfortable with was another issue. This was going to be a place where I was going to keep many of my prized possessions, items that cannot be replaced, things that have deep sentimental value. Let me just say that the manager Gabe at Extra Space Storage is such an amazing person. He answered any and every question I had. The prices they have are very affordable, the storage units are monitored by video surveillance and that was an extra plus. The fact that I kept running out of tape and boxes was another thing, but an easy pickup while I was moving things in. Definitely exceeded my expectations and made things so much easier for me.
Have yet to visit the facility but its already got my 5 stars just for customer service. Shoutout to Gabe! I didnt want to be that annoying customer, but I had a bunch of questions as its my first time having to use a storage space. Thank you Gabe for your time and patience in helping me!
Pietra was very helpful. Super nice and made the whole experience really pleasant.
Great customer service!
Space is perfect for my needs - Alba set me up in no tone flat and I was up and rolling !!!
GREAT SERVICE
First time customer, the building is clean with great space, Elba was very helpful and thorough.
Very easy to reserve on line and received a call minutes later from the site manager with all the follow up details. The actual site seems very clean. So far so good...
Went to a few storage facilities in the area and spent quite a bit of time on-line looking at prices and saved Extra Space Storage for last in anticipation that wed go with this one. The service was great, Elba was lovely, very attentive and informative. The facility may be a bit older then others in the area but it is very well taken care of and the units are clean, climate controlled, and look brand new.
You store your important things in a storage paying fee, so you want to make sure that the facility is well managed. The facility manager, at Clinton St. Hoboken Extra Space Storage, Elba, is the one you can really trust! She is very reliable. Every time I have questions, I call her and talk to her. She explains everything very thoroughly and patiently until I understand. We have been renting a space over a year. We are glad to choose this place! Thank you so much for your great assistance, Elba!
Had a great experience so far with reserving and booking a storage unit. Elba was very helpful in helping me to set up my lease, show me my unit, and take my payment. We paid only $25 for a month + $11.00 in optional insurance with coverage up to $2,000.00 worth of damage. 10/10 recommend!
Wonderful service. I had to empty a locker for a previous co-worker and Elba was SO helpful. I highly recommend this business. If the other workers here are as wonderful as Elba youre in good hands. Thank you!
So far so good! Just moved in. Very clean facility with friendly staff.
What a great experience! I searched for the best price and found it here for the size unit I needed. I came in and Elba gave me a tour and I was able to reserve the unit I wanted until I was ready to move out of my previous one, at no cost. Thank you!!
The service was very fast thanks to Elba! She was very informative on the storage facility procedures and how to access my storage unit. Very cheap for the first month! Definitely recommend if you need to store personal items!
Chris is a huge help!
I had a wonderful experience signing up for my unit today! I received a lovely tour of the facility and was in and out so quickly and ready to start loading! Elba was such a lovely addition to my experience helping me sign up. Definitely rent here for your storage!!! :)
Great local storage in Hoboken. The rental process was quick thanks to Drew’s help! Very fair pricing!
Excellent facility- service was great and Elba was super informative. Clean place, well taken care of and the units are climate controlled. Fair prices.
We had such a great experience with the team here. Both Dew and Alba were very informative and walked us through all the different plans available.
Outstanding customer service by Gabriel. Made a stressful situation flow with ease. Very impressed!
Love Extra Space Storage in Hoboken! The staff are so helpful and accommodating always working with the customer. Their facility is very well kept and you feel good knowing that your belongings are in a safe place. I access the facility almost daily because I store things for work and it’s nice seeing the friendly staff every day. Thanks for running such a great place!
Used before, had a great experience, and just came back again for another round! Immediately was reminded why I came back; the friendly service, good prices and clean facilities! Elba is wonderful!
Very clean and spacious storage unit here. Easy access day & night. Public transit is just one block away. Extremely convenient and perfect location.
Great storage company! I rented a space in Virginia and had to come here to do the paperwork, which was SO convenient or I would have been screwed. Elba and Laurie were TERRIFIC reps for the company!
Amazing, professional and friendly staff. A lady name Elba and a guy name Javier was such a friendly and very polite staff.Thank you for the extra mile of service 5 star 👍🏽
Elba took exceptional care of my cross country move. She held a great unit on the first floor, unit was exceptionally clean at a great rate. Highly recommend this facility.
Smooth check-in process. Clean facilities. Well-lit. Easy to load and unload, with large elevators and loading dock if needed. Reasonable price. Easy to access from west side of Manhattan.
Just finished a walk-through of the facilities and its well laid out, very clean and the staff has been extremely friendly. Website deal makes the unit a great value.And its just a couple of minutes outside of the lincoln tunnel which is clutch if you live in the city like me.
My business partner and I went in there and spoke with Elba (manager) and she was a pleasure to speak with and showed top-notch customer service. Extra Space has a lifelong customer for both personal and business purposes, with individuals like Elba steering the ship.
I’m storing with Extra Space again, I had an excellent experience with them previously and am going out of town. I needed a place to store my things until fall, and gave them a call. Their helpful and informative.
If you live in Hoboken and need storage look no further than extra space storage on Clinton, make sure you ask for Elba she is great, very professional and goes the extra mile to help and accommodate your needs. I’ve been a customer since 2014 and I have only had positive experiences with them. Place is very clean, the units are very accessible.and moderately priced. Highly recommend it.
I went in to inquire about a storage unit and the Manager was very delightful and willing to help me and show me the units to help me make a decision. The establishment was well kept and up to par.
Professional team from the moment I walked in. I was leaving what had been a bad experience at another storage company in Hoboken so my expectations were low, but Extra Space has really wowed me. The staff are friendly and constantly working on cleaning, repairs, etc. so you know the place is in good hands. I ended up getting 50% more space at half the cost of my old unit. Very happy with this move.
Elba has been looking after our needs for over 7 years now, she is always so helpful and pleasant to deal with. She very helpful especially when we need to switch units, sometimes to reduce costs, whatever we need she will get it done. The facility is never too cold in winter and not too hot in the middle of summer, its very clean and always accessible...Highly Recommended !
I just want to say Im a customer at the Hoboken storage facility. The help and the dedication you get from this staff is like at no place else. At this facility always parking available, cleanliness at all times in and out the building. It just makes for a pleasurable experience and I want to say Thank you. To the extra space storage franchise.
Great service thruout my stay at this facility.Elba has always been extremely helpful and professional.Great facility very clean wellmaintained .
Elva was amazing, great customer service, walked me through the process and eased my concerns in this very hectic time.
It was easy to reserve a unit online and everything was ready for me when I arrived. The location is clean and easy to access.
I used this storage facility for 2 years and had a very positive experience. The sign up process was very simple as was the closeout. Chris and Alba were always helpful and accommodating. They often called me to let me know when I received a shipment and made sure all my boxes were assembled in one spot. I recently vacated my unit - as I am relocating to a different geography- and Chris was kind enough to help me move out my boxes!
Excellent business with great service and terrific management. The office workers are always courteous and very helpful. The location is very convenient and useful. My experience at the Hoboken location has been a pleasant and satisfying one!
Great service - Elba was super helpful. Clean and climate controlled !
Elba and Javier provided excellent customer service. They helped make our move easier. The facility was always clean and we appreciated the availability of the flatbed carts. We would definitely recommend this storage facility.
Extra Space was a great option for storage during my one month transition from apartment to apartment. The facility was clean and super easy to access. Javier was awesome with getting me a great deal on a unit as well as processing the lease. I will definitely use this site again if needed in my future stay in Hoboken!
Friendly service, great prices. Drew is the best
Well maintained facility. Elba provided excellent service and made the experience pleasant. Highly recommend this place!
The staff was friendly and informative. Answered all of my questions. However, I wish the website had informed me of the extra cost of insurance on top of the rental fee. That took me by surprise. The storage room and the hallways were clean and looked well-maintained. My only real criticism is about security. I went there last Sunday when there was no staff and found the outside loading-dock door unlocked. The doorknob has a lock that anyone can unlock and forget (or purposefully neglect!) to re-lock. I made sure it was locked when I left. Also, the inside north door was not only unlocked but did not have a lock on the knob so I was not able to lock it before leaving. Finally, on that same door, the automatic closer has been partly dis-assembled and is no longer functional. The facility would be great if they just tightened the security a bit.
I have to give them a five review. Great and very friendly people that work there. I would suggest you check it out and store your items.
Have been using this location for over 10 years, always great service and maintenance.
Second time using a locker here. Clean and helpful staff. They make moving easy.
I have been needing a storage unit for quite some time and finally got one at Extra Space. After my easy experience I am kicking myself for not doing it sooner. I called to reserve a unit and came in the same day. Chris was super helpful setting my account up, showing me my unit and answering all the questions I had. The next day I moved a bunch of boxes into my 5x10 unit {which fits a lot more than I would have thought and I still have plenty of room}. My apartment feels brand new and so much bigger without having to hide and store the extra stuff but its also easily accessible for when I do need it. Wonderful experience, this has been my best spring cleaning yet.
Love ExtraSpace Storage! The staff is magnificent. So helpful, understanding and kind. I highly recommend this place to anyone needing storage.
Facility is clean and very easy to access. Javier helped me out and was very thoughtful. Walked me to the unit and explained how to access the building. Highly recommend it!
Great location. Very helpful staff. Good prices.
This is my first time renting storage space and Extra Space has made the experience easy and worry free. Elba and Javier were extremely helpful - patient and efficient - answering all my questions. Great customer service at Extra Space in Hoboken!!
The assistant manager, Javier, was extremely helpful. The facilities are clean and easily accessible. The loading dock makes it easy to load/unload the contents of my unit onto a truck. I also like how they will accept deliveries and call me to move the contents to my unit.
Javier and Elba did a great job! They were both very helpful throughout the whole process and handled everything very professionally. I would definitely recommend using this location if you are in need of storage.
Elba was great help at this Extra Space Storage location. She answered all of our questions thoroughly and was extremely personal and understanding. Moving and storing your belongings can stressful but Elba made this process extremely easy and stress free.
Great people that work there. Much thankful for all help. It is close to my home which is great because I stay long time. Good price on unit I need.
The facility looks very well kept and properly maintained.Elba, the company representative who attended to me was very professional and very helpful.
This place is very clean and organized!! Its also easily accessible and amenities include large capacity in their storage options.
Thank you so much Elba for taking the time and patience to go over the details of renting a storage unit with Extra Space. You made the process worry free and seamless.
Setup of unit, and introduction to facility went smoothly. Nice facility.
Great location, great service, and great prices! Cant ask for anything else!!! Very helpful if you run into moving day snags! Elbas the best!
They were very knowledgeable and friendly. The space is very clean and secure! The process was easy and painless... highly recommend them!
Never have had any issues and they are very responsive. during 2017 snow storm couldnt get into the building even though office was closed. manager came in during the terrible weather to help me get in.
My employer had a unit a this facility for about 4 to 5 years and I highly recommend this facility. It is clean and the manager ELBA is and was very helpful and courteous.from 1 to 10 she gets a 12 and 5 stars. I would rent in this facility.
I been with extra storage for a month. The employees are very helpful and kind. Storage area is clean and plenty of space.
I was only there for a short amount of time, and the staff there treated me great! Anything I needed, they were always there to help. I loved how clean inside the place looked and surprisingly the outside too. Thanks for the help team if this reaches you