user
Extra Space Storage
8569 Poplar Way, Highlands Ranch, CO 80130, United States
Appearance
Extra Space Storage
Comments
Ma
Review №1

I came over to prepare for a move out of one of my units...the last thing I wanted to be doing early on a Saturday morning...to be greeted by Jan, who was filling in that day, but went above and beyond to help me.She was extremely professional... as well as warm and friendly.In this day and age, we all know how rare good customer service can be. She is a good one to have out front...great first impression. Thanks again, Jan!

Za
Review №2

ExtraSpace had a unit available right when we needed it. The leasing process was quick and easy and they offered to show us the unit before we signed. Very nice and clean units with climate control and security. Would recommend!

Br
Review №3

I’ve been at this storage facility for 3 years. It’s clean and well kept and the staff are kind. If you’re looking for a place to store your stuff…this is the place!

Er
Review №4

Excellent customer service, very friendly. 🙂Management was knowledgeable and helped me get the perfect unit for an AMAZING price!

Fe
Review №5

Manager Greg was very great to work with. Location is very clean. Customer was awesome. Highly recommend.

Me
Review №6

Greg helped my friend and I sign up and get moved in quite seamlessly. Place is super clean inside and around the exterior. I would highly recommend this place.

Ai
Review №7

The store manager Greg was super nice and helpful!

Sa
Review №8

Greg was extremely welcoming and explained everything very clearly! Thank you so much for your kind hospitality!

Ma
Review №9

Justin is AWESOME! He set us up nicely with an extra unit right next to our current unit-yay! It took just a few minutes to do all the paperwork and Justin answered all of our questions-he is very knowledgeable and super nice. We now have additional storage space for our belongings. The units here are so nice and clean and climate controlled. Everything looks great every time we visit our unit. Justin really cares about how everything at this facility is maintained! Highly recommended-you won’t be disappointed!

Ca
Review №10

Gregg provided great customer service! Great location and excellent value. I only needed the unit for a month so this was an easy and affordable option. The units are clean and safe as you haveto have codes to get in the gate and in the building. I highly recommed Extra Space Storage.

Tr
Review №11

I used Extra Space Storage in Highlands Ranch for 3 years. It was was always clean and never very busy when I needed to access my unit. There was only one occasion in 3 years that all of the carts were in use. There is a little bit of a slope at the entry point I used to access my storage unit that made the cart roll away and I had to prop it up against something to prevent that. Also, a little more de-icing in the winter would make loading items a little more safer. The drive is narrow, only really allowing for 2 u-hauls at one time, but it was rare to have that much traffic. Other than those minor nit picks I never had an issue and would recommend. Easy access, climate controlled and convenient.

Th
Review №12

Allows storage break-ins and blames the customer for using heavy duty Master Locks. The fact that they allow their cameras to be moved and do not immediately investigate is highly irresponsible. Dont keep your stuff in this insecure facility unless you are ok with the chance of getting robbed!EDIT: After all that they doubled the unit rates on us. 0/5 experience overall.

La
Review №13

This is my first time with this facility. Greg Hoyt made it fast,easy and simple. Its very clean and love the hours.

Ch
Review №14

First of all, the customer service is excellent! Justin is knowledgeable, helpful and a really nice person! The facility is impeccably clean, bright, safe, easy to navigate and great access with cargo elevators and lots of carts. I am in a climate controlled unit and my furniture is well protected. So glad I switched to this company for my storage needs. Thanks Extra Space Storage and Justin!!

Si
Review №15

The staff here is always helpful and very accommodating. The facility is always kept clean and the access secure.

Du
Review №16

Very happy with this place, always clean and staff is nice too!

Lu
Review №17

These guys are great. They are friendly and eager to help you out. I would recommend Extra Space Storage to anyone. I have used many Storage places so I know a good one when I see one.

Ad
Review №18

This storage facility is very well maintained and Greg and Justin are both awesome. My belongings are well protected and secure here.

TJ
Review №19

Justin and Greg went out of their way to make the rental process so easy!

Ia
Review №20

Greg and the other employees are great and the location is always clean.

Br
Review №21

Greg was extremely helpful and got me signed up right away. Recommend!

Sh
Review №22

Amazing customer service and facility!!

Je
Review №23

Greg answered all my questions and I feel like we have made the right choice using Extra Space in Highlands Ranch!

Ma
Review №24

Just got my unit today and Justin really made me feel excited about it! The staff are very caring and the environment is comfortable to be around. Hassle free and no pressure which was a plus for me. For anyone looking for their first storage or trying to find a new one, I would 10/10 recommend this Extra Space!

Mi
Review №25

Excellent experience, Greg was very helpful.

Am
Review №26

Always friendly and low prices

Ch
Review №27

Very fast and easy to rent. Clean unit and convenient.

Ma
Review №28

Super nice and theyre incredibly clean

De
Review №29

I always appreciate Greg. Whenever I have questions, or need anything he is always there to help!

jo
Review №30

Only 1 person was working & he was in his car eating lunch when i rolled up to rent the unit...he got out & reopened the store to take care of me & took his time helping to explain everything, such a great experience when i was expecting it to be stressful. 10/10!!

Ol
Review №31

Clean and safe, we had a unit there for a while, never any problems!

Je
Review №32

Clean and very friendly! Reasonable rates!!

De
Review №33

Amazing customer service, everything was so easy!

An
Review №34

Very nice counter people including manager - good temp / good price / good location with privacy - very happy here!

Ra
Review №35

Justin was friendly and helpful, glad I came here to get my storage unit.

Ba
Review №36

Justin was awesome. Got me a great unit at a better price than what I had reserved online. Highly recommend

Ar
Review №37

Staff is friendly, facility is clean definitely worth the drive . However Justin went above and beyond to help us out when we were in a bit of a struggle especially during this difficult time of social distancing. Give the guy a raise for his unselfishness and putting his health at risk in order to make a living during these uncertain times! Not to mention his openness, positivity and hard work not too many people like that these days!

Jo
Review №38

Great service, great place to store your stuff!

Te
Review №39

Im writing to applaud the extraordinary effort and impact of your employee Justin at the H.Ranch location. As one who has hired literally hundreds of staff in various roles, Justin actually jumps off the page as one who genuinely cares about the clients, his job and is prepared to go the extra mile to serve. This is not based on any one event, its based upon his coming to our space twice to see if he could help us when he saw us moving stuff around, helping expedite and simplify our move-out and on an uncommon ability to communicate effectively, respectfully. I might encourage you take great care of Justin as I sure would hire him away if I had any sales or customer service role for him. He is simply exceptional.

Pa
Review №40

So far so good, our move in was smooth as can be, and the staff was great!

KT
Review №41

Great service from Greg in the office, he was very helpful!

Fu
Review №42

I havent moved in yet, so I dont know how everything WILL be, but my experience with Greg was great, setting up the rental, etc. He was very helpful.

Ni
Review №43

Before we came to Extra Space Storage we had 3 different types of storage units and we always found something we didn’t like about it. Extra Space Storage has been the best one yet and being with them for the past 2 years they are always clean.We came in recently and it was close to closing time and we wanted to change the size of our unit. Chris Brown was the gentleman working that night, he was great. He showed us multiple units that would be close to an elevator and close to our old unit. It took a couple of units to find the one but we finally found it and are moving things over to the new unit. Thank you again Chris for helping us out and being so patient with us.

Je
Review №44

Greg was such a great help to us today!

Ka
Review №45

Justin and his co-worker were super helpful the day we came in to get our keys! The space was very clean and they made sure to let us know if we needed help with anything to let them know!!

Ma
Review №46

Clean, kind, accessible.

Ka
Review №47

We love Extra Space Storage in HR! Cathy has been awesome helping us with every step and is so great letting us know status when we wanted to move into a different size. Pricing might be the best in the area, and the building/units are newer, clean, and bright. Its easy to get around inside because of the elevators and carts, and weve had zero issues. This is the storage place we recommend to others, and will use again!

Li
Review №48

We found Extra Space in Highlands Ranch CO based on their amazing reviews. Couldnt agree more! This facility is incredibly well run by Greg the Manager, exceptionally clean and customer friendly. If you are close to this location, we highly recommend!

Je
Review №49

We have stored there a while and were very happy! We are moving and had to close out our storage, and I dont think we will ever find such a nice place to store again!

Er
Review №50

I feel confident that my belongings will be well cared for...top notch facility!

Ni
Review №51

Greg was very helpful when we came in. We decided after seeing the larger unit that we didn’t need that size. He offered to show us the next size down and then made all the changes to our reservation.This building is very clean and well kept.

Ch
Review №52

Friendly and knowledgeable staff, clean, modern building. Great place to store your stuff!

Em
Review №53

So nice and clean and new. Everyone I dealt with could not have been more pleasant and on the ball. I would recommend this place to anyone.

Ba
Review №54

Greg is so helpful and nice!! Really a lifesaver

Ch
Review №55

Fantastic customer service here! Fair prices. GREAT LOCATION!! What more could you want?

St
Review №56

ExtraSpace Storage has been an excellent choice for us - helpful, affordable, and a clean, safe place for our belongings in a time of enormous change.

Li
Review №57

Justin was awesome...friendly and informative!

Ne
Review №58

Hannah was great!I spoke with her yesterday about renting a second, smaller unit. She professionally discussed my options and what was currently available. She held one for me to see this morning and also showed me another option. She was able to locate an available until very close to my existing one. What a great experience-which is something to say these days! Thank you Hannah!!I highly recommend you seek her out when considering this location.

Br
Review №59

Charles was on duty when I stopped in to see about a new location to meet my storage needs. He was quick to show me two options after some questions. As it turned out, the facility was clean, simple to find and convenient to the freeway. Plus, the access hours were much better than where I was at before! They shut down access at 7p! Charles gives you until 10p, a great convenience.

Mi
Review №60

The facility itself is very clean and well kept. Our last unit was outdoors and got rat infested, its been such a relief to have an indoor unit thats so well kept.Charles helped us through the process. He was very friendly, informative, and helpful. We also feel very confident our stuff is safe with all the security measures taken.Finally, with all these extra bells and whistles you would think the price would be high, but we are actually paying less then what we have for similar units in the past.Couldnt be more satisfied.

Ga
Review №61

They make the rental process so easy these days! Weve rented storage many times, and this was the best experience weve had ever!

Ma
Review №62

The staff was really nice! Gave us great advice and was very helpful!

Ty
Review №63

I stopped by on Friday to see the sizes of some units. Hannah was incredibly helpful and patient with my viewing multiple spaces. They are incredibly friendly and the place is kept so clean. I felt no pressure to get a space and was able to come back today to get the one my husband and I discussed would works best for us. Would definitely recommend!

Ju
Review №64

Great place! Super clean and Charles was very friendly and helpful. I was stressed about my moving situation and he really eased my mind. Priced really well!

An
Review №65

Excellent place and fine staff and will be happy to tell all my friends!

Ri
Review №66

I moved in last week, and Chris the manager was very helpful, we had a car trailer where the turnbuckles were frozen, he helped us by bringing warm water to thaw them out so we could get the car off the trailer so we could move in to the unit! Thanks Chris for your excellent customer service! Great facility too! Very happy!!

Bu
Review №67

Wife and I recently got a new home and we moved out, but it was overall a great experience. Through the entire time the staff was AMAZING and we wanted to let everyone know what a great storage the Highlands Ranch location is!!!

Dr
Review №68

Very clean and secure, professional staff.

Lo
Review №69

Convenient, affordable. Great experience.

Ga
Review №70

Always had a good experience here, Greg the manager is awesome.

sa
Review №71

Nice clean units. Justin was a great help and very friendly

Th
Review №72

The wife and I are looking for space to store 2 vehicles and we were looking for a 30ft space. Greg was very helpful at locating some options for us because he didn’t have quite a large enough space. Thanks for trying! We appreciate the help!

Ji
Review №73

Great service! Thanks for taking good care of us, we highly recommend!

An
Review №74

Very helpful staff, prompt service, clean facilities. Cant ask for anything better.

To
Review №75

One of the nicest storage facilities I have ever been to. Staff was terrific (Justin was a pleasure to work with), the facility was immaculate, and the price was terrific. Would highly recommend this place.

Ma
Review №76

Love this place! Ultra friendly & professional and wicked good communication!!!!!

Li
Review №77

Just did my first storage rental with Hannah; she was incredible & thorough. Hannah couldnt have been more helpful. I visited the HR location (instead of driving up to Northfield) to do a remote rental & she took the time to explain all of my options & made sure I understood exactly what I was getting / paying for. I highly recommend meeting with Hannah if you have storage needs - shes the best!

js
Review №78

Cathy and Tara at Extra Space Storage provided exceptional service! They were quick in getting me set up and very accommodating to my needs. I currently have two storage units through them and got a great deal on both! Would highly recommend them if you are looking for a nice clean and cool space to store your stuff! Thanks Cathy and Tara!

Bo
Review №79

They make it easy to rent a storage, we had one and needed another and didn’t have to come in to rent it! Greg was very helpful, thank you Greg!

Jo
Review №80

We used extra space storage to hold our things to move into a new apartment. We made a cross country move and extra space has made the transition so helpful. Cathy especially in highlands ranch is amazing! She has made everything so easy for us and has bent over backwards to help us with this move. The facility is very nice and clean. I feel like our belongings are kept extremely safe and we have easy access to them if we need them.

Ro
Review №81

Just moved to Colorado, and needed to find a storage facility. Looked online and came across Extra Space Storage. The website was very informative, easy to read and understand, and offered specials. We decided to make our way to the facility for a tour. First off, we were greeted by everyone. Great customer service, which I am a stickler about. Charles was the one that helped my mother and I. He was very pleasant and patient with answering all of our questions. Never made us feel rushed. Toured us to see the units. He was interested in helping us find what we wanted for our needs. Because of this, we decided to go with this company. Also I was amazed to see how clean the restrooms were. This also says alot about a company, from the back of the houseIt seems they value you in more ways than one. Thank you.

Jo
Review №82

Very clean, location, reasonably priced, easy access and excellent customer service

Do
Review №83

Good experience finding a unit that worked for me. Facility is very clean. Exceptional, customer service provided by Greg. Highly recommend.

Sp
Review №84

Very impressed with this storage place! Clean, secure, great service!

St
Review №85

Great customer service, highly recommend!

Ma
Review №86

Greg worked very hard to try to help me find the right size storage! I appreciate his expertise.

Wa
Review №87

This is a great storage place for you! Good service, and prices....

Ch
Review №88

We moved out today, but highly recommend Extra Space in Highlands Ranch! Greg was super helpful, and went above and beyond to take care of us!

st
Review №89

While the actual storage unit was great and safe, my issue comes with the company itself. We originally signed our lease at $92 a month, within 6 months it went up to $122, then 4 months later $142 (which I requested a move and they dropped the price back to $122). Then just a few months later they moved it to $132 and as we moved out said it would move to $142. All in less than 18 months there are 4 price increases, thats honestly ridiculous and Im sure it creates a massive turnover rate of renters. Also they dont tell customers that when you first sign on as a renter, if they did Im sure theyd have far less renters!! Go with a company that isnt so money and 5 star review hungry.

Sa
Review №90

We stored there for a couple years, and the move out was just as easy as the move in, very clean and courteous staff always!

Ch
Review №91

Nice storage. Greg is really helpful, informative AND nice. Thanks for everything.

Ma
Review №92

This has been a great place to store our items, thanks for keeping the storage open during the recent stay at home orders, we appreciated it so much!

da
Review №93

Nice place, easy to reserve unit, very clean, very friendly, only irritating thing is that insurance is required. Another expense.. not obvious when reserving, should be figured into rent, AND/OR they could say $49/mo. + insurance (11+ depending on amt. Of coverage), at least you know up front....

Jo
Review №94

Hanna was amazing. She was super helpful and informative. She help us pick out a unit and informed us of all the ins and outs that we needed to know. I’ll be referring clients for them in the future.

Te
Review №95

Hannah was great! Very courteous, friendly and took time to help us find the best unit for our needs. This facility is very clean, well kept, has great access and plenty of carts to move your belongings. Would highly recommend!

La
Review №96

We love storing here, and so will you!

Kr
Review №97

Recently rented a unit at Highlands Ranch CO. Hannah is great! responsible, efficient, helpful and informative.My only complaint is that there is a huge sign out in front that says First Month $1 which is false advertising. There is no First month $1 deal.

An
Review №98

Easy rental process, clean and safe, so far they have impressed me!

La
Review №99

After shopping for storage in the area, Greg was able to meet my needs and at a good price. Clean and secure with access codes. Thanks!

Ae
Review №100

I’ve rented a storage locker twice from Extra Space. The people are always friendly and helpful and the facility is spotless. Highly recommend.

Information
44 Photos
100 Comments
5 Rating
  • Address:8569 Poplar Way, Highlands Ranch, CO 80130, United States
  • Site:https://extraspace.com/storage/facilities/us/colorado/highlands_ranch/1000000891/?cid=org%3A%3Amaps&utm_source=google&utm_medium=organic&utm_campaign=org%3A%3Amaps&y_source=1_NjgxMDQ0NS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 720-651-9950
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–1:30PM
  • Saturday:Closed
  • Sunday:9AM–5:30PM
Similar organizations