Hands down best customer service you can find. You looking to do anything Verizon?? Go here! We walked in to get a new phone for our friend, but ended up making two new friends instead. The manager Darsh helped us get the phone we wanted and was very intelligent. 10/10 would recommend, and will be back if I need anything from Verizon. Now stop reading this review and get yourself over to this location ASAP!!

Savannah was absolutely amazing in helping me get a new phone, new plan and help our family save money. She spent hours with me going over everything in detail and was so kind and supportive, she went above and beyond! A shout out to her associate Cody as well for stepping in and helping when she was not there as well. Great customer service!!

Typical bait and switch. We went to check on upgrading our phones and were told by Josh after spending some time going over what our trade in values were and it seemed to be a good proposal. Fast forward a few days and returned and our phones had been sold. We dealt with Savannah after that and she ordered the phones that were sold and promised everything would not change. However, when we returned the promotions had And I quote! (ENDED, But she promised that the credits would show up before the next billing cycle.) Here we are a month later and still have a full balance due on the phones we purchased with NO credit to the account, meanwhile Verizon is still showing adds for the trade in credit. I thought going to an independent store would have better results but definitely got rick rolled. We should have kept our working phones and not gotten sold into a new contract.

Take the advise the manager of this location gave me, Go somewhere else. In a word, incompetent.

Savannah was so helpful when I upgraded my phone. She was so willing to help me learn how to use it and went above and beyond to get my Apple Watch to work! AMAZING customer service!

Entire purchase experience was efficient and Scotty was very pleasant and accommodating. I received thorough info on each item purchased!Much easier than anticipated.

Darsh was great! He was so friendly and so helpful! He got a new phone set up so quickly! Such superior service from any Verizon store I have been to! I would give 10 stars if I could!

Darsh was the best! He was so helpful and so friendly. Normally places like this is so stressful but with him it was like hanging out with a friend! It’s the only Verizon store I will go to!

Darsh is an awesome representative for Verizon! I had an issue with my bill that was related to a trade-in. Even though the trade-in grace period had expired, Darsh went the extra mile to get the issue resolved with Verizon billing.He would be a major reason that I would continue to be a Verizon customer. He is very knowledgeable about the service and products, patient in dealing with customers and has a great personality. Snappy dresser too!

One of the employees there literally sat there and told me lies. I have a line with three other people on it and he try to encourage me to get my own independent line stating are bill was so over due the service would be turned off soon. Not only was this a lie when I called Verizon later but also embarrassing. He then told me at the time the iPhone 11 would be sold out and could not order the specific color I wanted. Two weeks later after ordering it online it came in the male. Go figure. Not a good experience at this location.

This review is specifically for Jorge at this site. I was dealing with an issue that our rebate was not applied to my account from the purchase of my new phone. Jorge sat with my wife and I for an hour and a half dealing with corporate verizon with us to ensure the proper rebate was applied.

Jorge was awesome! He was super helpful and very pleasant. I’m very impressed by his customer service and how personable he was. I will be back!

Darsh was awesome helping me get everything figured out with my phone. I was in a bit of a pickle and he definitely went above and beyond to help me out and explain all my options.!

Jorge helped my son and I transfer to our new i-phones. He was very helpful and knowledgeable with our many questions. He was patient and friendly. Excellent customer service, thank you!for any further service or questions we have.

Darsh was an amazing. Super friendly and great person. Highly recommend to come and see him.

I went there to get help to recover a message thread I had erased by mistake. The young man who helped me reviewed the phone and mentioned phone had been backed up an hour before I got there and the texts a couple of days before so they would be recovered. He suggested to do a reboot. Not being familiar with what this meant I asked again if phone would be as it was with all the information in it and asked if it was backed up in its entirety as I had important legal documents in it plus videos and pictures from the last 3 years. He checked again and mentioned everything would be recovered including the apps and what it was in them. He reset the phone and I came home. When I called him I mentioned that there was a little 25g backed up, and I remembered having much more in it. He again asserted I would get my info back once everything had been recovered.Here I am a week later with a phone that its just like I purchased it yesterday. I LOST absolutely everything, nothing had been backed up, not to the verizon cloud, google, nothing. Had I known I was going to losing important information plus all my videos/pictures/documents from the last 3 years I wouldve never handed my phone to them.Dont trust that they know everything they say they know. I wished he had run the phone through another back up system to double all the phone had been backed up. I wouldve even paid for a new phone right there if I knew I would lose all my legal/personal information and I would still have my old phone today.Im just floored, still not recovering over this loss.

Jorge was awesome and a wonderful help! We were able to get switched over easily and he made it a very painless experience! Need a Verizon rep come see him!

This Verizon store has THE most knowledgeable and helpful staff. I had a few little quirks after my phone purchase and required extra help. Both Jorge and Brandan went above and beyond what I needed to educate me and fix everything to my full satisfaction. You cannot go wrong working with Adam, Jorge or Brandan. I cant say this from past experiences at other stores, but having made several purchases at this Verizon in the last year, I wont go anywhere but here. A+ customer service

Darsh and Brooke were amazing. They were polite, courteous, funny and VERY helpful. They answered all my questions, help me set up a new plan and made sure I was happy. I will request them the next time I visit this store.

Jorge N. was AMAZING. Super helpful and answered all my questions. There are cell phone stores and providers everywhere- it’s the individual attention that makes the difference. :-)

Working with savanna has been an absolute pleasure. She made getting a new phone so painless and easy. I will definitely be back in the future to upgrade more lines.

WARNING! DO NOT BUY from here! They claim to be a Verizon store but ARE NOT! If you have any issues with a product Verizon sells you, they claim to have no affiliation with Verizon. Im thinking Im probably going to switch to Xfinity wifi after this bs corporate separation from people who are actually buying Verizon and spend a few grand doing so. I will definitely never recommend Verizon to anyone ever again in my life

Darsh Smith is awesome! Super friendly and great with getting my family and I set up with our new phones! Best experience I’ve had with getting a new phone!

I stopped in this evening to upgrade my phone as my current phone is damaged The only store representative on the floor was busy with another customer and told me someone would be with me shortly. We waited 10 minutes while the representative bantered with the other customer about everything other than anything relative to buying a phone. I had someone watching my toddler at home and didnt have a lot of time and so I approached the representative to ask if there was anyone else that could help. He ignored me at first and when I finally got his attention to ask, he curtly told me that there were other representatives in the store just not on the floor. When I asked if he know if he knew when theyd be available to help, he rudely told me he had no clue as to an ETA. Its been along time since Ive experienced customer service this bad. I walked out and will never go back.

Called to inquire about upgrading an Apple Watch. Representative insisted I come to the store so we can discuss options. Went to the store and met with the representative but was less than impressed. He wanted to upsell me on all my products and bragged about all the wonderful deals that he could get me... except he had no inventory for what I wanted. :( he was willing to order me the product. Frankly, if I wanted to order my merchandise, I would have done so myself. When I voiced my disappointment, I was gaslighted and made to feel like I was being unreasonable that I wasn’t willing to drop $300 today for a product I could get for 3 or 4 days, and I surely wouldn’t get “his good deal” if I ordered online. He continued to tell me how “busy” they were and created the great “urgency” sales tactic, yet he had no merchandise. Very disappointed in Verizon and this store.

Darsh smith was gr8 and service was worth the time spent in his store. nothing but good times was spent here. i give him a 10

Amazing how people lack the common courtesy nowadays to even greet you when you enter the store & stand there. Is it really that hard to say hello and I’ll be with you in just a moment? This place sucks.

The interaction I experienced with Brooke and Darsh was only exceeded by their profesionalism.

We came into Verizon on 01/10/2021 to receive some help as we thought we’d lost all of our emails. The Verizon employee, Brandon calmly listened to our situation and took a look at our phone and within minutes had taken care of and resolved our issue. He was extremely helpful and pleasant. Thank you so much!!!!

Great customer service. Darsh went out of his way to make sure I had the best device for my usage and my existing accessories.

Super nice and helpful employees, helped me get everything done quick and for a great price. thanks again!!!

Jorge is extremely knowledgeable and friendly. His professional courtesy and top notch customer service is always apparent. I appreciate how hard Jorge works to get me out the door with the best deals. I would definitely recommend him to all of my friends and family.

Went to grand lake store the person was not very friendly. Came back to this location Victor was very helpful and friendly. Will definitely come back to see him!!!

Savannah helped us turn 1 phone into 2. Such breeze. Thank you all for you help

Brooke Stremier did a wonderful job assisting me in transferring my line from a business to a commercial line. Thanks Brooke! 5 out 5 star service.

I needed to reconnect my phone to my email. Victor was awesome in getting it done. So darn patient, and he knew just what to do. I recommend this site if you need ANY cell phone service. AK 😊

Yabets went above and beyond to help my family and 2 days in a row and always so willing to help. I will always come back to this Verizon for his amazing experience. He went above and beyond. Thank you so very much

The customer service at this location is great. I had the pleasure of working with Victor and Yabets. They helped me quickly and went above and beyond to provide me with the information that was helpful.I have had one negative experience in the past here with another gentleman who refused to wear his mask properly, but Victor and Yabets more than made up for the bad experience. I will definitely go back to them if I need help again.

Jorge got me a great deal on an amazing phone. Would recommend him to everyone.

Darsh was very helpful in helping us upgrade and consolidate our services!

Stellar store! Super service and extremely knowledgeable staff! Victor took care of me like a long lost brother! Thanks Verizon! Good bye AT&T!😸

Tyler was fantastic in helping me get set up with my new iPhone 11, and all the accessories needed. Everything that I use, on a regular basis, was set up like a charm. No problems using my new phone upon leaving!!! Excellent experience! I say this with confidence, because I have had poor experiences in the past, not with the store, but with other phone set ups in the past

Jorge was very willing and helpful, i will be back go this location

Darsh is a scholar at his trade. Highly recommend

Darsh was amazing! He made buying a new phone super easy and enjoyable 😃

Came in for problem with storage on my tablet, and Tyler and Jorge helped me restore needed storage by using my phone for the app I had to remove from my tablet. I am EXTREMELY HAPPY !!! Thanx.

Chance Wright was amazing! I had a terrible experience on the phone with Verizon and Chance really changed my overall experience. Kudos, Chance!

The atmosphere at this Verizon store was great. Everyone was so nice and helpful. Darsh was very knowledgable, friendly, and quick to set up my new phone. I was dreading getting a new phone as I hadnt done so in a long time, but Darsh made everything very easy to understand and I was out of there in no time. I highly recommend going to this Verizon!

Jorge and Brandan are super knowledgable, fun and kind in helping me figure out the ins and outs on my phone. I’m 78 years young and these fine men took great care of my questions.

Darsh Smith was absolutely amazing. I came in to get my iPhone 11 Pro Max checked for speaker/headphone damage and he took care of me from start to finish. Not only did I get the new IPhone 12 Pro Max at the same price i was paying for my old phone every month, he made the entire experience flawless. I’ve gone into many different Verizon stores over the years and by far this was my greatest experience because of Darsh. Very personable and eager to give you the greatest value. Thank you so much Darsh, you are the best :)!

I don’t ever write bad reviews, but I’m a bit peeved with our experience.Not pleased with our experience buying phones from Chance. He blatantly lied to us to get us to buy 60 dollar chargers, saying that the new iPhone 12s don’t take the old iPhone charger. Right when I got in my car, my old iPhone charger worked. 🙃🙃For my boyfriend, he said that he would be able to turn in his iPhone 7 to get the 12 mini and use the 100 dollars that he got from his 7 to buy a new case (I did the same a few years ago when I got a new phone) and then towards the end said that we had to buy a case with our own money, and that the 100 dollars would go to his bill in a few months?? Not what we agreed to but ok.THEN, he highly recommended the new liquid screen protector (50 freaking dollars btw) instead of us getting the normal screen protector for our iPhone 12s. Well, not two days later a tiny scratch appeared on my phone from my keys being in my pocket with my phone. Barley touched at all. And now I have a permanent scratch on my BRAND NEW iPhone. Love that.Last but not least, I have been going through the freaking ringer trying to get the shipping label that Chance said he sent to an email so I can return my old iPhone to Verizon before they charge me. We never got the email. Have checked multiple times. So now I have to talk to multiple people to figure out my order number and get the shipping label elsewhere because he won’t answer my texts asking for it, even though he said that we can text him if we need any help.We feel a little bit scammed and ripped off. Which is incredibly disappointing given all his good reviews on here.

Jorge was great, very knowledgeable, kind and patient.

Ive had a bad experience with Verizon before but Yabet changed my view on them. He was very professional, and helped me select the best plan for my needs! I would recommend this place, and if you go there do yourself a favor and talk to Yabet!

The people at this location are incompetent. I wanted to transfer from my ex-husband’s account to a personal account. They could not figure out how to do this. I’ll likely be leaving Verizon soon.

Chance helped us port over from Sprint and he made our trip so easy and efficient. We didn’t have all the paperwork we should have brought but he patiently worked with us to make sure we were taken care of! Super easy to work with and made our experience great.

Darsh was excellent. He diagnosed the problem with my new 12 pro quickly and walked me thru the fix so I understood what was being doneHe is a great resource.

Wonderful experience with Darsh Smith. I’m not with Verizon as I’m on my family’s ATT plan but the experience my girl got with getting her new phone with Darsh is making me consider Verizon in the future. Thanks Darsh for your hospitality and great customer service.

I had to exchange 4 iPhones12s, mini, 12,12 pro and 12promax because of dropped calls. It was unbelievably frustrating!!! Darsh took incredible care of me through this entire process! His customer service and genuine concern about my situation was truly helpful!!!! He even gave me his cell phone number during exchanges if I needed help.I want to applaud Darsh and let the higher ups that he is an outstanding associate!!!!!! Mike was also involved and very helpful!!!!

Mike helped me solve 3 problems in 5 minsHe is the best in the store very skilled!!Made me a happy customer I will come back for sure!

Excellent customer service from Yabetz. He really helped me find the phone that was the best fit for me as well as the best phone plan. Very friendly and explained everything clearly. The store is clean and friendly, and isnt overwhelming like some verizon stores can be.

Chance Wright is by far the most informed and helpful associate I’ve ever dealt with at Verizon. He was knowledgeable and transparent. A very comforting and pleasant experience. I’ll never go to any other Verizon store.

I had the best experience of my Verizon lifetime here with Chance. Much quicker and efficient phone transfer than I ever expected. I will be a repeat customer and highly recommend working with Chance.

Had a wonderful experience with Yabets! He was so knowledgeable & helpful with the purchase of my new phone. I will definitely come back to this location from now on! Great store & staff!

We came in today and were taken care of by Yabets. He spent such great time with us. To be honest, my mom was going to go with another carrier today. We just had not had a good experience with Verizon customer service. Today, it all changed. We are grateful for his expertise, explanation and service. Thank you, Yabets. We are happy customers today!

Brandon did a wonderful job working out our issue with receiving texts getting us to level two support directly which would have taken hours by ourselves. AT&T didnt even want to talk to us, so we switched and are much happier now.

Chance was awesome. My mom broke her phone, she is visiting from out of state and he made the process to get her a new one as seamless as possible. Thank you, Chance. Highly recommend!

Chance Wright was so wonderful. He was incredibly patient and helpful. I would recommend that anyone who needs assistance with purchasing a new phone go and see him!

Highlands Ranch Cellular sales is the Cats Meow. I needed a new phone and was fully expecting to wait forever to get this done. Apparently the lines these days are for toilet paper not operational phones. Anyways, I was greeted by Jason Drury, who was like an extremely knowledgeable sales associate mixed with Mr. Rogers and Willie from Duck dynasty. Mainly because he wore a fantastic sweater and had a nice beard. But seriously, he went above and beyond to get me into a new phone. The transaction was painless the customer service was fun and I would highly recommend anyone to this store. I now have a functional phone so I can surf social media to see how I’m supposed to react to the pandemic....next stop Costco to buy more toilet paper.

Too expensive. They wanted $140 a month for one line of service.

Easy in and out experience here. We upgraded our phones with Chance and he was very helpful and knowledgeable. Called a bunch of stores before talking to him and it was a way better experience here. 5/5 stars GREAT customer service thank you.

These guys are always super helpful.

Jorge was so helpful and very personable. He didn’t try to sell us more than we needed and was interested in our needs. A very good salesman!

Chance Wright was a very accommodating and helpful in my transition to getting a new phone! Was able to help me understand the deals I was receiving and made everything really clear. It was helpful at this store because they actually want you to come in and sit down and get all the help you need understanding my plan and what I was getting into. Truly appreciate full disclosure and will always be returning to this store in the future.

Awesome experience. Helped me set up my new IPhone that I had purchased online and got me a new Apple Watch as well! Can’t say enough good things about these guys, will definitely be back.

If I could give this place a million stars, I would. Yabets is hands down THE BEST person to work with. He spent 5 hours working with us to get everything straightened out with my past carrier, and to get transferred over to Verizon smoothly.10/10 would recommend.

Thanks for the excellent service Brandon! Quick, easy super helpful to get a new phone... appreciate the time.

After showing up to a prior store that couldnt provide and googling another near-by location I drove over here not expecting much. Ive dealt with typical cell phone vendor stores before, I figured it would be no different here. However, Yabets sat down with me immediately and helped me walk through some customer service issues regarding a trade in I tried to make online that fell through at another store location. After all was said and done we were back on track to get a trade-in at this store location. Yabets was cordial and explained every aspect of contracts and was able to clarify any questions. He was able to assist me and my girlfriend upgrade both our phones through a specialVerizon was offering. The best part after everything was said and done he said hed be around for any follow up concerns we may have down the line. Very informative, friendly, and wholehearted. This place is the bees knees and isnt your typical cell phone vendor. 10/10 would recommend

Dishonest staff at this location. Went in to change my data plan and upgrade my phone on 2/13/20. Was able to change my data plan but due to my Verizon bill being linked with Centurylink bill, I was told that I would have to wait until after 2/16/20 to upgrade my phone. No problem. I was told by Jason and two other representatives there I would get a $300 trade-in credit on my old iPhone when I upgraded to a newer iPhone and that this promotion was valid until 3/1/20. I went back to this store on 2/18/20 to upgrade my phone and was now told that the promotion ended on 2/17/20. All three staff members were there and remembered that they told me the promo was good until 3/1/20, but Verizon had now changed the promo dates. When I expressed my frustration, their only response was that there was nothing they could do. Total disregard by Jason and the two others for what they had told me and doing right for the customer. There is something that you can do . . . learn how to do your jobs and honor what you tell your customers. Went to the Apple Store later that same afternoon and they took care of my needs with 5-star customer service. Consider where you do business when it comes to your phone service.

Chance was extremely helpful. Been wanting to get away from iPhones for awhile now. Mr. Wright is always right. My fiancee and I enjoyed our time at this store. We are extremely happy with our new plan and new phones. Go see Chance Wright!!

Pleasant experience. Little wait time other than getting phone transferred and kinks worked out. We worked with Jorge who was knowledgeable, helpful and patient with us.

Jorge was extremely helpful. My daughter had an issue with her phone and Jorge did everything possible to try and fix it. Everyone in the store was very nice.

Jorge was extremely helpful during my time and very knowledgeable!!!

Chance wright spent good time helping me get my phones figured out. Very thorough job

I went in there a couple weeks ago because I was having trouble with my bill. I was waiting for maybe 2 hours on the phone so I decided to come in. Yabets ejigu helped me within 15 minutes and solved my problem. He is very professional!

Apparently only capable of lying and messing up phone bills.Previous reviews showed they charged well above retail price for phones, and charged additional setup fees.On 7/3 we went in to purchase new phones. The sales associate was told repeatedly, under no circumstances were they to change our plans. After choosing our phones, we went over the finance details (since they wont just let you buy phones outright anymore), and were given a price of $21.25 per new phone. This morning I woke up to a bill THREE TIMES THAT AMOUNT.These guys are nothing more than liars. Do yourself a favor and go to an actual Verizon store.

Andrew Weather and Chance Wright are fantastic! These guys helped me with a phone issue, an issue that honestly wasnt worth their time since I am not a Verizon customer. In minutes they had solved my problem. Much thanks to these guys for taking their time to help! You guys are great.

Very helpful. Recently had a bad experience at another Verizon location. But had the best experience at this location. Chance Wright was so helpful and made buying my phone so easy. Thank you Chance

Excellent service. We enjoyed working with Jorge. Good deal on a new Samsung S20 5G.

Jorge is terrific! He helped us with a problem that plagued us for days. We hope to use him when we purchase our next phones

If it was possible to give this store zero stars I would. I was absolutely appalled by my entire experience. First off, we are in the midst of a pandemic and only one worker in the entire store wore a mask. I voiced my concern to a manager who laughed in my face. My phone was not functioning properly. I explained all of this to the employee (who also refused to wear a mask). I told him the steps Verizon online support had done and how it hadn’t worked. He began to do the exact same thing they had already tried. When I explained to him that these steps (resetting the phone, turning it on and off) had already been tried and failed he replied that “it hadn’t been tried by him”. Mansplaining would be a kind way to describe his behavior. While attempting to fix my phone he took multiple calls to try to assist others. He was unable to fix my phone and sent me to a different Verizon store (where they were incredibly helpful and had everything solved in less than 15 min). When I voiced my concerns to the manager his response was “We aren’t really a Verizon store. We just sell Verizon products. I know that’s f-cked up”. I certainly would expect a manager to not use profanity with his customers. Bottom line- you couldn’t pay me to ever enter this store again.

Jorge was awesome in helping me get my phone activated...he helped me and got it done :) and he was very friendly!

My boyfriend and I came into this store to pick up our new devices we ordered online and was told by Brandon that it would be an easy transfer from one phone to another. Unfortunately there was a lot of issues transferring over all my data so we came back into the store and Yabets Ejigu was absolutely amazing. He took his time to actually listen to what our issues were and spent a good hour to almost two hours with us until we figured the issue out. He was so friendly, great personality and definitely knew his apple products. If I ever need to come back to that store for anything, I’ll be calling before coming just to make sure he is working that day.Yabets, thank you for all your help and taking the time to actually listen to our concerns and fixing the problem. You’re awesome!!!

Brandan was an awesome help today and knew his stuff. Definitely recommend him to others!!

Fantastic customer service was in and out of store in less than 40 minutes with new phone

Chance Wright was outstanding in his customer service. He is a asset to Verizon.

Christian helped me out a couple months ago while I was switching from sprint to Verizon. He was super helpful and informative and made sure I was definitely leaving with the best deal and best phone I could get on the market. Knew about all the details and features on phones and how the public has been responding to them which helped me out to know I was making the right choice for myself and my lifestyle. I ended up with an iPhone 8 Plus which is simple and classic for me! Any questions I have about the phone or software of it he is always happy to help and eager to get things done right the first time. Definitely recommend this store and this employees customer service!

I lost my phone and chance wright was very helpful. He was also very knowledgeable about the product I bought

Extremely satisfied with Mr. Tyler. Well versed in his profession.

The salesmen wanted to pressure me into a phone I didnt want and wouldnt stop trying to get me to buy it. When I left I tried ordering the phone over the phone. It took about a month and 4 tries to order it and when it showed up it was not the right phone. If you are considering to switch to Verizon for the love of god dont do it.

I got my phone upgraded yesterday, I wanted the iPhone 11 Pro but they didn’t have the 64 gb. Brandan was more than happy to make a call to the sister store and the guy there dropped it off to this store. Brandan was so knowledgeable about EVERYTHING. From Androids to Iphones to cases to car mounts. He was so nice and easy to talk to, he stayed late for us last night and he even came in on his day off to activate my phone for me. We had every single question answered, and he made sure we got what we wanted. I felt like I was talking to someone who actually cared about what I wanted and didn’t just want to make a sale. If I could give more than 5 stars I would. Definitely coming back again for accessories.