I am very happy with my experience. I bought an iPhone 13 Pro and switched from T-Mobile. The transaction took not even a half hour. The rep showed me how to transfer my data and I did it at home. (This takes the longest but was very easy. Save yourself some time and do it at home). Everything went smooth, I got all my info on my new phone and will return to the store in a day or two to trade in my device for $1000 off my iPhone 13 Pro. The service has been impeccable so far. I am very satisfied.

I am taking the time to write a great review for this store. I came in at a very busy time and Cari took the time to answer all my questions. She helped me find the right phone for my son. She explained all the features of the plan. She took the time to get us the right accessories even though she was near the end of her shift. She was patient and knowledgeable! I’m lucky I live close to the store but if I didn’t I’d drive out of the way to this location. She was awesome! You’ll be smiling if you get her assistance. Thank you so much Cari!

The customer service rep who helped me, AJ [Austin] - was phenomenal. Took care of my new iPhone purchase, and transferred all data and items from my non- functional iPhone 7 to the new purchase [iPhone 12 Pro]. All got done within one hour. Very satisfied with my visit

Cari is the best at what she does. I met her at an event at my fire station. She was extremely knowledgeable, friends and more importantly she valued my service. I’m extremely thankful she came out because she has saved my family more money than I could imagine by getting us on first net switching from verizon. Cari was also very responsive through text. I didn’t sign up right away because I was on duty. She answered my questions, made me an appointment at the store and I was in and out. Thank you Cari.

Great place to go for a new cell phone service.

Phenomenal store. I have to say this is by far the best experience I’ve had in a phone store. The store was clean, the people were knowledgeable and the deals were unbeatable. I shopped around before deciding to switch my family and I’m happy I came to AT&T.

Alamir Alasadi is the absolute man! Very courteous. Very prompt in service. Very helpful and quick service. Try to find him when you come to this store cause he will be so helpful!

Had the best experience ordering my new iPhone 13 pro max with Ali. Thank you for your help and knowledge.

My husband and I are here in Highlands ranch hospital where hes been diagnosed with stage 4 cancer no cure. I dropped my phone in toilet and went to this store at 1104 cpl Donahue in Highlands ranch. A nice young man named Tyler was so kind and helpful. He told me to call asurian and to have phone delivered to his store. Although this isnt usually the process, because its supposed to be mailed to home address which mine is on Oklahoma ..he reached out personally to asurian and is having phone delivered today to his store right by hospital. I. Cant say enough good about Tyler. Also last night I also dealt with a new guy from the store Red hair and beard he even let me I use his personal phone to contact asurian to see where my phone was because it was supposed to already be delivered. Tyler had just gone off shift. But thank God for him and store manager for taking time from their just day and helping me out. Ty so much Tyler.

AJ is awesome! He is super helpful, patient and friendly! I really appreciate his help with all of us on our plan. Thanks!

I went in this morning with an issue for my phone and Cari and the manager were both super friendly and went above and beyond to help me. I will always go back there for help! Thanks guys!!!

Victoria was a pleasure to work with. She sat with us for three hours while she upgraded the business account lines. She was very patient and insightful and answered all questions. Will definitely work with her next visit in.

I made an appointment for this store to port my family from T-Mobile. The staff was knowledgeable but also made sure I got the best deal possible. I activated a business plan which saved me quite a bit. 10/10 I would recommend this store anytime.

I went into the store to get a new device for myself. There was a trade in promotion on that but the rep also found a new plan where I was able to get a line for my daughter. The plan was actually cheaper than my new plan. I could not be happier with the service I was provided. My daughter is also extremely happy to have a phone. Thank you Highlands Ranch AT&T!

We had ordered an Apple iPad over the phone from AT&T (when the frustration at getting into the Apple store became too much) and went to the AT&T store to upgrade it. Austin skillfully helped us decide on what to get and we ordered it there and got it via FedEx in 2 days! I went in later to get help setting it up and learning how to use it with Tristan...again a very pleasant experience. Highly recommend this store and staff!

This is the best AT&T store in Colorado. They are extremely knowledgeable. I went into the store with service issues on my phone. It turns out I had a 5G phone but did not have a 5G SIM card. I received the phone in the mail and activated it online. The store quickly found out what the issue was and fixed my service issues. They then helped me kick Comcast to the curb with AT&T tv. I was overpaying $100 a month.

Tristan H was awesome!!! Fantastic customer service. Needed to upgrade my Mom’s phone, but didn’t need anything too fancy for her. Tristan was awesome finding something that would work for her, but without all the bells and whistles. Definitely recommend this location and Tristan.

Horrible follow through!!!I called the store manager Austin three different times because of charges that they offered to take care of.Spoke with him once and he was “working” on it. Never heard back. So a week later I called AT&T customer service and they were awesome! AT&T is great to work with, just not this location!

We do all our business with this store and have had good people. BUT recently att has chosen to use masks as a way to virtue signal over taking care of ALL of their customers. This store choose to deny us service over wearing a mask that is not required. This should be a red flag to anyone picking a store to do business with. At this point this is nothing more then an act and a disappointment. I will no longer be a customer.

I recently switch my family account to AT&T and I couldn’t be happier with my decision. AT&T has the best military discount in the game. I feel valued as a customer already. I’m looking forward to see what this venture brings. Thank you Hughlands Ranch AT&T for making this process so easy.

The best store in the business. They know there stuff and can handle business accounts.

This is the worst store. Went in months ago to buy a new phone and ended up being told that I could upgrade my service for basically the same price I was paying and also trade in my old phone to get a discount. Very long story short, after hours on the phone this is not true and I was lied to by the sales associates and manager. Recommend going somewhere else at all costs.

We recently switched our family over to AT&T and got all new phones and it was the best and easiest experience weve ever had. In the past this has always been something that I have dreaded, but from the start AJ made it so easy and comfortable.This took us a while to decide because there are four of us on the plan, with different phones of different values, but AJ answered all of my questions ahead of time so we could make a decision. He returned my numerous phone calls and worked hard to come up with the best, most economical solution for our family.When we finally decided to move forward we all went into the store and everything was exactly as AJ promised. With four of us present he continued to answer the multitude of questions we had and came up with more solutions for our needs. He slowly and methodically went through the process and I can honestly say it was one of the best customer experiences Ive had.When it came time to transfer our old phones to the new ones he allowed us to stay in the store and helped us all the way through the process. The next day my wife had a question and AJ quickly returned her phone call with the answer. I know if we have any other needs AJ will be there for us.If your are in the market for cellular service or new phones I highly recommend going to this store and seeing AJ.

I did not receive the best customer service the first time I went here, but the manager was more than willing to fix his employee’s mistake. They fully made up for everything that went wrong the first time.

Great management. Always a pleasure. This is my go to store for anything. They are great.

AJ helped me port 2 lines over to AT&T and rescued me from Verizon. I was also able to get a buy one get one free smart watch. Great deal. Highly recommend.

I went to the store to do 2 upgrades because I heard AT&T has a great promotion for existing and new customers. They were able to find me a new plan where I could add a line, get a better discount for having 5 lines and I saved money! I’m going to use this additional line on my iPhone 12 as the secondary number for work. I recommend everyone go in and re-evaluate your plan.

I went into the AT&T locations in Highland Ranch and was impressed by their excellent service! I was immediately greeted at the door and was happy that they were wearing masks/PPE to keep me safe as well as themselves.I have been with Verizon for many years and went in to see what promotions were going on. I am considering changing over to AT&T because I had such a professional and warm interaction, and the service was impeccable! I am looking forward to building this relationship with AT&T in the future! You guys are AWESOME, thanks for a great experience. Thanks for all you do!

Awesome customer service in Highlands Ranch! Cari is so knowledgeable and friendly. She and her manager Austin helped me resolve my issue on the spot. I would definitely come back to this store!

Worked with Cari today - she was fabulous! She was cordial, accommodating, and knowledgeable. Despite a crazy busy morning in the store, she made me feel as if I was the only one there. All issues were solved, and with a smile. The experience made me a committed AT&T customer and Ill be coming back again to this store specifically to work with Cari.

I have truly enjoyed my AT&T account. My iPhone is wonderful. Cari has helped me a lot with questions on my phone. I felt secure shopping during Covid. Cari makes sure the customer stay 6 feet apart and have masks on at all times.

Great store, great staff, I enjoy my visits every time. The staff here will look for additional discounts and get you a better deal.

Tylyr was awesome super friendly and well informed answered all my questions

The customer service at this store is excellent! I usually hate going into these kinds of stores, but the second I walked in there, I was completely transfixed. Its under great management and the staff really made my day, especially Cari!

Great experience. Because of one of the very knowledgeable reps I came in with 3 problems on a temporary phone I was using, instead he got my original phone working. Live saver. Thank you!!

Cari was soooo patient and kind migrating my dead android to iPhone. Incredible customer support.

Cari was phenomenal!!! Went in for a new phone set up and Cari made the transaction seamless.Will be going back tomorrow for another new phone!Well done Cari! What a valuable employee!

I went to this Highlands Ranch store to get some accessories for my iPhone, & Cari was very helpful, welcoming & friendly - as well as all of the staff. It was very clean, they did a great job of following the Covid guidelines, and had a nice selection to choose from! I’ll definitely go back to the store! 😃

It took Austin and Cari and the AT&T Loyalty Dept. to fix our many problems after my husband and I made the mistake of purchasing new phones through Target/and so called people saying they worked for AT&T. We were close to the time to upgrade our iPhones when we were approached by individuals with AT&T red shirts on. We were already with AT&T, so we thought, great, lets get it done. What a disaster-they totally messed up our current phone plan, told us we wouldnt owe anything for the upgrade (which was a lie), told us they would cut our phone bill in half while leaving all the options we currently had and ill advised us in every way. They also confused two different promotions, leaving us financially liable for the cost of the phones even though we turned all of our phones into the AT&T stores. So...when the first bill came we were surprised when we discovered a very messed up phone plan. We went to the AT&T store and ended up making a couple of appointments with Austin to try and straighten things out. Austin was so helpful, caring, patient and knowledgable. He got our plan back to the place it was before and we felt very cared for. A couple of months later we got another bill saying that we owed for the new phones ($1800) because we didnt turn in our old phones. I was on the phone for several hours over a 3 day period with different AT&T representatives. They all said they would help, but nothing really happened. We went back to our AT&T store and Cari spent and hour and a half with us on the phone through 3 different AT&T reps and finally got everything resolved. Cari was passionate about supporting us and getting us taken care of. My husband and I felt her concern and care for us as AT&T customers. I know she emailed a letter on our behalf and fought for us. She is a big part of the reason that we got the bill resolved.Thank you to Austin and Cari for your amazing customer service and care!

Cari at ATT in the Highlands Ranch store was a superstar. She was patient, knowledgeable, and extremely helpful. She spent a lot of time switching an old phone to the new one.

Let me tell YOU, I went to this store to do a trade in, and mind you, I never go to this store, but they’re the only store in proximity that had the 11 pro I needed. I assumed that I would be able to back my phone up because that’s what phone stores are for, right? Wrong. They closed in 20 minutes, so they said I’d have to lose the information or not have a phone. I REALLY sat there and left without backing my phone up. I thought I’d never come back, but they charged me for a COMPLETELY different phone and said they “didn’t know which bill cycle would fix it.” But, when I “don’t know if I wanna pay my bill” it’s an issue. I was overcharged and now I have to wait for my money back. Please don’t work with anyone in this store, my cheating ex boyfriend cared more about me than this store. They want you out as soon as possible without helping you. I’d rather get run over by a freight train going 80 than deal with these people again. ESPECIALLY Grayden

I switched from Tmobile to ATT so I could get service in Alaska during an extended work trip. The guys at the Highlands Ranch store were great - they worked hard to get me the best rate and were friendly and really knowledgeable.

This store has a staff is amazing. They are friendly, knowledgeable, helpful, and honest! I really appreciated their help when i went in. It’s very clean, well organized, & has great products. Definitely going back! Great store and staff!

Excellent staff they helped me with the issue especially Ryan he really took care of it like a pro

I had switched to Xfinity but I wanted to go back to AT&T. For some reason I was unable to do it on the phone. Cari took awesome care of me and now I am a happy AT&T customer again!Thanks

I would like to take a few minutes & tell you about my customer service agent Joshua. He greeted me right away. I told him that I wanted to upgrade my iPhone to the iPhone 12mini. He said it was a great choice. He explained everything I needed know about the iPhone. Then we went on & talked about the AT&T TV service. I called my husband & let Joshua explain e everything about the service. I was such a great experience. He was very professial, curiositous, knowledgeable about all the products available!... So, thanks Josh. And to all the staff they were all fabulous!! Thank you all Cari, AJ, Tyiler & Joshua!!!!

AJ was great, he showed us all we needed to know on our new phones and slowly and carefully explained how to use a iPhone to my parents. He explained again and again until my mom understood. He went above and beyond. I would recommend him to anyone.

Went in looking for a case for my phone and got one plus a cpl other things. Austin was amazing. Thanks Austin!!

Superb service here at the At&t location in Highlands Ranch! The guys here and their manager provided good service and updated my old plan to save ! A+ from me and my family, would recommend to anyone looking to switch or save. Thanks again.

I had an unusual problem upgrading to a new phone and needed in person help. The gentleman that assisted me was able to get to the source of the problem and get me up and running. I can’t thank him enough.

Cari was super friendly and helpful (and all the other sales reps were as well.) It was super busy but she found time to thoroughly answer all my questions and get a new iPhone 12 in my hands!

Was told 20 minutes before closing that they closed the registers and I couldn’t purchase two phones this evening. I tried to purchase online but could not get that to work and they could not help me over the phone either because of some weird quirk. So far at&t pretty much sucks all around.

I went to this store to get another line. I tried to explain my needs. CERI was Not listening and told me 4 times she had to leave. I assume it was for lunch but why did she offer to help me with my needs??She also had a nice young man Tristian shadowing and trying to learn from her. She didn’t even take the time to explain things to Tristian.Needless to say Ceri messed everything up and I had to go to to another ATT store to get the mess cleaned up. Causing extra time and frustration to get things done properly, because she was so eager to get out on time.CERI was rude and her needs took precedence over my needs or the young man trying to learn from her.I talked to a manager and told him of my frustration but didn’t feel confident he would take care of the matter.Ceri is NOT at all an asset to Att or the Highlands Ranch store

AJ was an amazing help. He was very friendly and knowledgable about all of the products. We were greeted right away and everyone was very helpful!

Prompt and excellent customer service. Made an appointment and was assisted right away.

Had an amazing experience working with Grayden. He really helped me out as I was new to AT&T and was unsure of the plans they offered. He ran down each plan and explained the specifics of it to me and it was very helpful in my decision. He showed me great attitude and excellent customer service! Could not be more pleased!!! Definitely will be back and definitely for those reading this come see Grayden he is a genuine young man and offered complete understanding and respect!

Cari is the nicest person I’ve ever met! I definitely recommend this location.

Ali was great! He helped me with everything that I needed.

I am convinced that these guys could fix anything!!! Amazing service.

I went into the store in Highlands Ranch and met Austring and the crew they were very genuine people and met me with a smile I felt like I was welcomed and not just another number that walked in.. They took care of me right away and I walked out feeling that I was treated like a real person and that they cared. They helped me so much I highly recommend them to my friends.

Ken helped me with my phone issue. He was super helpful and friendly! Thanks Ken!

Recently brought my parents in to upgrade two of our phones. Tyler and A.J. both treated us like V.I.P. My father was thanked for being a Vietnam Veteran and received a generous discount. The whole process was a breeze and enjoyable. How refreshing! Thank You! A+++++++

Service was still good but there seems to be a lack of management on the sales floor. I love this store and can’t wait until the store manager Austin is back. I heard he was on an extended vacation. He is great and his store is the best!!

I recently went back to AT&T and made the mistake of signing up at Target through an AT&T vendor. Do not ever do that! Went to the corporate store in Highlands Ranch and the manager Austin and Cari spent over 4 hours fixing all the problems with my account. They were patient, kind and extremely knowledgeable. End result, all problems fixed, and there were many. Austin and his team have earned my business, highly recommend him and his team.

I went into the store after speaking with customer care about switching over from T-Mobile. I didn’t want to wait for the phones to be shipped and I called the store and they had them in stock. I worked with AJ and I can say it’s the best experience I ever had! He asked me where I worked and got me a discount. I signed up for autopay and saved $70 a month (OMG). This allowed me to afford insurance for all of my phones. After trade in I only payed $5 a month for iPhone 12’s. He then asked me about my TV service, I’m paying like $120 for just the TV part of my bill with xfinity. I plan on returning to switch to AT&T tv for about half that cost and there’s $150 gift card that he offered me. Never before have I been so taken care of. I plan to always shop at this store going forward.

They were knowledgeable and patient. I got exactly what I needed!

Horrible manager, I am a first time at&t customer. Made an honest mistake and got the wrong phone. Spoke to the manager he straight up denied my request and all he wanted was to charge more money.... This guy prefers his money more than his customers. Horrible place do not shop here!!!! Stay Away!!!!Go shop at a different location. Better to stay away from this place.Update!!! They even signed me up on the wrong plan when I initially asked for the unlimited extra, but got signed up on the starter plan.Do Not Shop Here!!!

I’ve never once had an issue with this store. They will always take care of your needs. Thank you guys so much!

I went to AT & T to purchase a new phone and was so lucky to have the help of a young man named Tylyr who was SO great! He helped me with my new phone purchase, as well as all my accessories. He even paired my new awesome ear buds to my phone for me. He took his time, was patient, and he answered all my questions. Tylyr, you were awesome! Thank you so much!!💓

AJ saves the day

Daniel at Highlands Ranch was Amazing and super helpful. I had a total different experience at the store on university and Orchard in Greenwood Village! Amber was was rude and total not available to help. No mask, locked door.Pleased to report customer service was high quality safe and eager to help at Highlands Ranch! Thank you Daniel!

STAY AWAY FROM THIS PLACE HORRIBLE MANAGER. HORRIBLE CUSTOMER SERVICE. GO SHOP ELSEWHERE WITH A BETTER MANAGER. A MANAGER SETS AN EXAMPLE FOR THE WHOLE PLACE. ALL THIS MANAGER WANTS IS MONEY AND HOW TO GET IT OUT OF YOUR POCKET. AND QUOTES A SPEC FOR 2 COMPLETELY DIFFERENT PHONES AS THE SAME. ATLEAST HAVE SOMEONE THAT KNOWS WHAT THEY ARE TALKING ABOUT!!!! GO SHOP ELSEWHERE. NOT WORTH THE TIME AND HASSLE TO DEAL WITH THIS LOCATION!!!!!!

One of the best experiences I’ve ever had at an AT&T store, associates were really friendly, store was kept really clean for customers, and I was really happy with my service. Recommend anyone come here, very nice team.

Tyler and Aj were awesome. Made my visit quick and easy. Normally have to wait forever but they had me in and out. Great store with great people.

Excellent service at this Att Highlands Ranch store! In and out very quickly and they made sure I was happy with my new phone and tv purchase.

Another disrespectful and rude manager review for the Cpl Max Donahue Store. Employee Edwardo O damaged my id documents, refused to apologize, refused to explain the contract fine prints and costs, walked away from customer in the middle of a discussion, refused to answer questions about product already signed for, argues repeatedly with customer, refused to identify himself or his supervisors when told that a complaint would be lodged to his Area Manager. Store needs Area Manager attention

Grayson does an excellent job at running the store during very busy times and was helpful and very attentive to getting my service set up with AT&T. 5 stars!

Looks like they deleted my last review... like everyone said this place needs management. Its run by unprofessional, rude kids. Highly suggest driving down the road 3 miles to avoid this place.

Justin went above and beyond to help us with our bill and upgrades while saving us money at the same time. A nice change of pace for the industry that has before been a bit challenging! Thanks Justin!

First visit, the guy said that AT&T got rid of the AT&T Next Up installment plan(Upgrade when half of the phone is paid). So he gave me the 30 month locked basic plan. Second visit, the same guy said that he couldnt find it last time, and they have a glitch in their system. Im sorry, those two stories dont have any logical correlation, except that they lie through their teeth. And when I brought up that our Business/Enterprise account gets waived installment fees and activation fees, he said that no account gets that, and I must be wrong.

Wanted return an unopened item I purchased through AT&T online. The chat agent told me I could return to this store. When I called I was told there was a $45 restocking fee. This is DEFINITELY NOT good customer service. Just another company wanting to make a buck over satisfying customers.

If the whole AT&T can get together that would be a first, my only bad encounter is when the guy setting my phone up said I could upgrade and only pay 15 more each month and now since I moved they want me to pay off the phone which I already have

Cari was excellent to work with here at the Highlands store, she got my service setup and new phones setup. Will be back to her again anytime.

Justin H. at the Highlands Ranch store was able to solve a big problem with my iPhone which many had failed to do previously. The issue turned out to be with account setting details rather that with the phone itself. He was able to find the problem and coordinate the fix with the AT&T data center while dealing with in-store WiFi issues that day and a lot of customer traffic. First rate!

We went into the store to transfer billing from me to my spouse - spoiler alert, they cant do it. Even though the folks on the phone at AT&T tell you then can, they cant. The male employee there kept taking pictures of my 15 yo son with his phone. While I realize this isnt illegal, its unprofessional at best, creepy at worst. Maybe he liked his shirt? Maybe he was jealous since my son is a handsome, well spoken and friendly young man and this employee is none of those things? Weve reached out to the manager but in the meantime, leave your kids at home if you have to stop in.

Daniel was the best customer service Ive ever experienced and very helpful.

My wife and I stopped in to take care of a couple things on the account. Austin helped us out and provided great customer service. We were in and out in a very reasonable amount of time and got everything done that we needed.

Best experience Ive had at a mobile phone store ever and Im an older guy so Ive been getting phones since 94. We had questions about the go phone pay as you go plans and the Manager Nick was super helpful as was a sales / tech guy ( Jordan ? ) This Wednesday evening.This morning I picked up the new iPhone 7 and was in and out in under 30 minutes. I honestly have no connection with this store, but twice in one week I got flawless customer service.

I have been an at&t customer for over 5 years and have presented to different stores over the years for a variety of reasons. This past week I went to this location and was randomly assigned Michael Sanders to address multiple matters. Michael addressed them all and even spent additional time reviewing my bill history to save me money without me prompting him to do so. He was professional, helpful, and very informative. The store was busy and there were other potential sales he may have forfeited to help me, even though I was not purchasing anything and he was well aware of that and still took his time. He was amazing and I will return to this location for all my future at&t needs.

Good experience at this store working with Tyler, and his manager. They helped us get our account switched and got new phones, very please with our experience and will come again

We had a very good experience in store today! Dennis helped us add a line and got us set up quickly with the BOGO Iphone 11 sale. We were very pleased with our experience.

Could of been more polite

It was cool they gave me a good deal on a phone case and they were very respectful and nice and understanding on my needs

Tylyr was so helpful! He was so professional and patient while trouble shooting my existing phone and getting me a new phone.

The manager on duty was incompetent, the rep we spoke to before lied, the service was EXTREMELY slow, and the customer service people are awful. This was the worst experience Ive had at an AT&T store. We will not go back.

Amazing customer service & very helpful! Thank you so much!!!

Dennis was fantastic very helpful and friendly!! Fantastic service :)

Terrible, rude and lying staff. Beware. UPDATE: I called back and finally spoke with Austin. Austin suggested I hunt around the entire State of Colorado for a replacement screen for the Lifetime Replacement Program. He offered to take my number, as theyve done in the past....and never responded.

This store is awful. The service is SLOW, customers are treated like they don’t exist until a rep is ready to help you, the manager of the store just stood around and didn’t even greet customers as they came in, and the wait times are RIDICULOUSLY long no matter when you get there. After stopping in several times to change our phone plan TO AT&T I finally drove over to the next town (Lone Tree) to the AT&T store there. What a difference! Walked in to that store, no wait, was greeted and helped right away by Quinn and the service was great. The only reason I gave this 2 stars instead of just one was because Angelo did his best to help me at the Highlands Ranch store but that was it. Management & service in the Highlands Ranch store was poor at best.

They did very well!