The customer service here is excellent! Especially John T., but everyone there spent hours and hours over several days helping my husband and I try and solve a problem, that was actually a Samsung issue and not even T- mobile! They were all very professional and courteous, plus creative in trying new fixes! Thank you!

I went into this store today. It seemed everyone was more interested in texting on their phones than actually helping a customer.

Absolutely rude managerThe manager was disrespectful and rude on answering my questions, never go back to this store.He was raising his voice when I didn’t get the answer instead of explain it in a better way. I felt bad and unhappy when I left the store.Actually, we are planning to switch to Verizon, I don’t care if I pay more.

My experience was terrible. I was thinking about doing a family account but not anymore.

This place is amazing! I came here after trying to switch from another carrier to T-mobile at a big box store, which wasnt a good experience. I walked in and within seconds of explaining what I was trying to accomplish Cheyenne had already determined the reason for the problems I was experiencing and was taking steps to correct them.Not only did he get my five existing lines switched over correctly, but because of some un-correctable technical issues with a device I already owned but couldnt get to work on the new network, he worked with customer service to offer an extraordinary deal on a new phone. Basically a major reason for switching to T-Mobile is because the carrier I had been with for just over 15 years didnt seem to care if I stayed with them or not, but Cheyenne and the team at this T-Mobile store went way above and beyond to make me feel valued. Thanks so much Cheyenne!

John L. and Greg S. did a wonderful job of explaining different plan options to us. Once we selected a T-Mobile plan, they made the transfer from another carrier easy and efficient for all three members of our family. There was no high pressure sales pitch. There was plenty of respect, good information, patience, and the willingness to accommodate special circumstances. An excellent experience.

Hardly any staffing in this store. Over an hour wait. No thank you! This store needs management.

We came in for screen replacements on our somewhat outdated phones and Gregory did an amazing job helping us get them ordered. People like Gregory ate what make me love coming into your locations, give that man a raise :)

Really helpful and kind, came in cause my phone froze up and they helped me out quickly and were kind when the fix was something I definitely should have known

Recently we visited this location after a really poor experience at another near by store. We worked with both Chris and Cindy, one of the managers. I couldnt be more grateful!! Not only were they both knowledgeable but unbelievably patient with our situation!! Weve experienced an on-going billing issue that even calling into their Care Center couldnt resolve. Cindy immediately reached out to one of her contacts in the company and got it resolved! Also, my wife upgraded her phone and is thrilled with her new iPhone 11! My recommendation: ONLY visit this location - BEST customer service in the state!!!

Awesome team at the Highlands Ranch store. Courteous, professional, and knowledgeable, Gregory helped me troubleshoot my change of phones and saved me hours of work in just minutes. Thank You! Highly recommend this store...

I switched from Verizon to T-Mobile because I was tired of the high prices. John was very helpful in showing me what plans would be best for my situation. He helped me with some follow up questions. I highly recommend asking for John when you need assistance!!

Cheyenne spent over an hour with me trying to help me lock my phone after it was stolen. I was pretty upset because I had just all of my stuff stolen and he was wonderful. He kept things light with jokes while also being sensitive and incredibly helpful. Stand up dude for sure.

Great store! John was super helpful in getting my family upgraded worth phones. He even went the extra mile to contact apple support with a hiccup we were having and personally picked up phones for two of my kids who wanted specific colors! Thanks!

Just switched from Verizon to T- mobile. Great deal on 4 lines for my business. No problems yet with reception throughout Denver. Good team at the Highlands Ranch store and very helpful. Love the unlimited plan! And The Price is Right too!

After too long with Verizon, we did some research and finally switched our 3 personal phones to T mobile. My husband had made the switch and brought home 2 new iPhones. We decided we wanted different colors so, the next day I brought them in for exchange. Without blinking the guy told me it would cost me a $50 restocking fee per phone! I tried to explain the cellophane outside the boxes was still sealed and untouched but I couldnt even finish my sentence before the guy tried to tell me they could no longer be sold as new phones (which is complete bull!).I called my husband who in turn called the store where they were originally purchased. They said no problem just come on over. By accident, my son and I went instead to a third store where they also where completely accommodating and helpful. They made the switch no problem and then helped is do all the transferring which was a little tricky because one of the old phones was an older Android switching to an iPhone. They spent a lot of time trying to make sure everything was okay and were very kind and pleasant - just the kind of service you would expect when you spend $1000! The point is, the guy at Highlands Ranch was rude and lying. Two other nearby stores were willing to help whether they had originally sold the phones or not. Based on other reviews it seems others have had particularly bad service here.Save yourself the aggravation and get the service you deserve - drive five extra minutes to Broadway and County line and see Ana who was amazing.

Wasn’t greeted at all. They didn’t seem to appreciate my business. I ended up leaving after about 45 minutes.

I have been in this store several times and had great customer service. I came in today to get a charger and Cindy was so helpful and offered me a free Tmobile backpack!

Greg and Jon are the most customer focused and friendly guys you could ask for. They really have your best interest at heart and that is exactly what keeps me coming back. A+

John was very personable and friendly. He made my returns easy and I was able to exchange some items I didnt need for my new phone on my lunch break without even being late back to work! I will always come to this location in Highlands Ranch.

DONT GO HERE! Long waits, horrible service! Associates and manager didnt give us the time of day! After waiting for 30 min, the manager immediately told us why they couldnt help us that day - before even asking for our account information, looking anything up or asking us any additional questions . So happy we took our business to the location off Coal Mine, they are awesome!!!

The customer service in this store is OUTSTANDING! All the representatives ( Mike in particular) will go above and beyond to make sure the customer leaves feeling not only satisfied but truly grateful. Well done T-Mobile Highlands Ranch, you have a wonderful team.

Amanda, Tran and John B helpful and consistently cheery. However, need to kick it up a level on finding a supposed solution to the Gear S conditional forwarding problem promised by the Executive Office. (Anyone can move products that have no problems.)

They were not friendly.

This store is always extremely helpful. The manager Amanda, and the associates Trinh and Sam are always polite and very knowledgeable. They work as a team and all helped me fix my issue with my phone. This T-mobile store is my favorite store to go to by far!

Ok, so everyone needs to know that this location has almost all new staffing and theyre awesome! Miles, Michael and Jerry found a new home here in highlands ranch and we are all better for it. Go visit them and let them wow you with there great customer service. Thank you gentlemen for always being there to help us.

This is the best customer service experience I have ever had with any phone company!!! Thank you for taking care of youre customers!! Josh and all the associates really go above and beyond what they have to do to help a customer!!! So thankful for Josh and all of the associates working at the highlands ranch T-Mobile!!! You guys rock!!! Loyal customer for life!!!

Thanks Josh you are awesome man. Tmobile I appreciate your great customer service today.

I always have a great experience when going into this store. The staff is helpful and professional. I have been to this store 8-10 times in the past 3 years.

I wont be using this store again after my warranty exchange took 4 tries, and I was charged for 4 replacements. The store sales staff also lied to me stating my phone was not under a warranty that I was paying for. They also wanted me to go home with a dead phone and keep my phone with intermittent problems until another warranty phone arrived. I hate liars and poor customer service. Time to go to another cell phone carrier. Nick, Highlands Ranch CO.

By far the worst experience ever. Steve has no business in any customer service field. I cant properly convey my feeling while still maintaining language that wont be censored. I was next in line and another customer butted in. They asked if it was OK. I replied, very clearly, that it was not OK. What I actually meant was No, its not OK duh! Steve went ahead anyway. When I finished purchasing my phone, Steve had the audacity to thank me for my patience. As if I had a choice in the matter. Steve really puts a horrible face on t-Mobile and the Highlands Ranch store.

They were pretty helpful but did not have the phone in stock that I was looking for.

Great sales reps and technical support. Wide selection of phones and accessories

Ive been into the Store twice and both times was treated rudely by Steve. He did not explain the available options in a manner one could understand. He was rude. Steve challenged me at every opportunity and statement. He was not helpful or cooperative. We went to Car Toys immediately afterwards and the Customer Service Rep explained our options clearly so we knew exactly what we could do. I WILL NEVER GO BACK TO THE HIGHLANDS RANCH TMOBILE STORE. Customer Service is not their mission, putting customers down is.

The only T-MOBILE store I will go to. Amazing service and willing to go above and beyond to keep customers like me happy.

Never coming back, rude manager .I hate highland ranch

Usually always busy but staff is nice and always answers all my questions. You might have to wait for service.

As usual amazing service at this location. Thank you again, and thank you Sam !

Waited 45 minutes to even try to talk to someone. Useless store

Helpful staff and a large variety of phones and devices.

All policies they have in place are different than any other location. I would highly suggest finding another location.

Nice! Best in town

Rip off artists. Avoid at all cost.

I went in to upgrade my phone. The staff was friendly and patient.

Awesome customer service every time!!!

Good customer service

The manager was really rude and inconsiderate

No complaints.

Very rude people no good.

Service was exceptional

Employees waiting in the back room, while multiple customer wait. Frustrating. Been waiting over an hour.

The most bad store Ive visited from tmobile bad service very disappointed