Excellent service!! Roxanna Hernandez thank you for being so helpful and courteous. Definitely coming back to this Toyota. I will never take my car anywhere else ever again. Roxanna is the only one I trust. Thanks again!!

I had one of the greatest experiences at Headquarter Toyota. Carla Colombo helped through the whole process with a great costumer service and honesty.I’m so happy and thankful for being treated like a true costumer. Thank You Carla Colombo I appreciate you!

I had a great experience last Friday. After a long wait finally got a new car! Franklin Artigas went above and beyond my expectations. He truly helped me find what I wanted. He is a true professional and a great seller that really cares for you a your needs! If you go to Toyota Headquarter I recommend you go directly to him. 5 stars for me.

I have mixed feelings regarding this dealer. We bought a 2013 Toyota Corolla from here. On day two of owning the car, we noticed that the air conditioning wasnt working properly. I called the salesman and he told me to bring it in so I did. They received the car and after one hour and a half wait, the salesman told me that there was nothing wrong with the car. He said that, since it was an older car, the A/C was not going to work as it should ever again.Also, we were told that the car had a little accident on the front right side but was nothing of consequence. However, after having the car for over a year, I can tell the car had multiple accidents all around its body. Additionally, the car has many spots of leftover overspray of a very poor quality paint job. Also, the trunk does not close properly. When it rains, the trunk and everything that is inside gets wet.I wish that, when we bought the car, the dealer would have been more transparent and straightforward regarding the cars condition.At least mechanically speaking, the car works fine. It takes me from point A to point B.In the future, we would consider getting another Toyota. But, I do not know if I would come back to this dealer.

Do not work with this dealership. SET Toyota distributors should be ashamed to work with this dealership. Price gouge 12k above sticker asked to do a pre qualifying befor quote. I do not recommend working with places like this cause they hurt your credit score and gut you on the price. Telling me its sold when its still listed instead of just saying we want to try get 12k above sticker. Sad when your sales team dosent have integrity to just be honest.

Great service!! Very thankful to Carla Colombo and her being so helpful!

Great service by Carla Colombo very attentive and service was great.Thank you for all your help.

We had a great experience with Mario Serrano. He was very attentive to us and knew exactly what we needed and didnt try to bully us into something we were not comfortable with. He was very honest and will definitely refer people I know here. 👍👍👍

I went in today for a service repair and I was treated so bad by a salesman named Sergio. He approached me as I was waiting for my car to be fixed. He asked me what car I had, I explained to him I bought a used car fourth months ago. Sergio proceeded to tell me that I could pay the same monthly amount for a new car.I told him I was willing to trade it in if I didn’t have a higher monthly payment. He said that it was possible and it obviously wasn’t. He called my mom and I crazy for not getting a newer car. He also made a sarcastic joke by saying “God bless us” since we didn’t pay for warranty/insurance through them.Sergio is the worst salesman I have ever met. I will not be coming back here ever again!!

I’m very happy with the attention and detail that Amanda Espinal provided me! Answered all my question quick and thoroughly! Would highly recommend.

I had a great experience at the dealership, from beginning to end. Mario the bdc helped me choose the right car for me, great dude. Then I got to the dealership and was helped nicely by a good looking guy. They buy you coffee and even lunch.

Excellent service and honest. Did everything over text and online. My new car was delivered to my house and my old car was taken away. Best experience ever buying a new car.

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Roxana Hernández was very thorough and knowledgeable. She was able to find me a vehicle that suited my needs.

Excellent attention. They helped me buy my car. Thank you Carla Colombo

To be honest until today I did not have the best opinion of customer service, but today Karen Ruiz gave a 360 degree turn to my opinion, because her attention to us and all the clients were there was super excellent, if I could give more than 5 stars I would do it, congratulations to the toyota for hiring her, I hope they keep it for long time.

This dealership has horrible customer service. I purchased a Toyota Corolla 2020 and they did not mention that the batteries for this vehicle are faulty from factory. When i took it back to get serviced they told me they could not do anything about it because the batteries were on back order, when i asked about the ETA they have no idea. I have to jumpstart my NEW car every single day this is unacceptable and they still have yet to resolve my problem it’s been 3 weeks. So please do me and yourself a favor DO NOT PURCHASE A VEHICLE FROM HERE. I REPEAT DO NOT PURCHASE VEHICLE FROM HERE. THIS IS RIDICULOUS

Just walked into Headquarter Toyota after talking back and forth with Mario for an extended period of time. To only be passed off to a kind lady that had no idea that was going on. However, that wasn’t the worst part because not only did I come in to be passed off to another salesperson. But, I was LIED to that they had the car that I wanted in stock for today. I don’t know how Mario has positive reviews on this review page at all. All he did was wasted my time and insult my intelligence. I guess that’s what happens when you give jobs to people who have little to no education in people skills. Sorry for being brutally honest but the truth is the truth. I would never recommend anyone to visit this location and ask for Mario.

Thanks to Mario Serrano he helped me with the best priced and good incentives thank you guys .

It was very nice to have a team work for your requests. Thanks to Andres Rondon. I appreciate your time and effort! highly recommend

I am very pleased with the customer service and information provided to me by Amanda Espinal. She was very helpful in my car buying business

My experience with Roxana hernandez and Anthony soto was excellent. They worked with me to get the best deal on my new vehicle. I really recommend them would have an extraordinary experience!!

Super happy with my purchase. I recommend Amanda Espinal if you’re shopping for a vehicle. She was very diligent in helping me

I havent received my customer satisfaction email so Im leaving my review here. I got my second 2020 Toyota at this dealer - Erick was great! Love my ride. Jose Saavedra and Karen Ruiz in the service dept are great, everything is well explained, minor issues resolved and service is quick.

Exceptional customer service from Mario Serrano, I was very pleased with his help and prompt response to any of my questions, I will definitely recommend him and this dealer to all my family and friends.

Thank you for the attention to detail . Carla Colombo assisted me on all the questions that I had regarding my new RAV4. Carla Colombo and her associate made me feel like a family member . I highly recommend her and the whole team . Great prices !! and amazing customer service !! Thanks one more time !!! I’ll be back ;)

Worst Customer service! The car was left to be fixed at the collision center, and after 40 days, they always promise the car to be ready for the next day and never was. Every day they make excuses saying something happened. The last time they told me that I was waiting for a liquid to be put on the shields, I said I w get without it, then they finally said tome that the car was not assembled yet. The only way to get the car back was to wait for the whole day in their office. I even lost one day of work if not I would be waiting indefinitely! If you have option look for another place.. Don’t trust on them just because they are Toyota... Never again!

Andres Rondon was incredibly helpful! Although I’m not ready to buy yet, I will be looking into buying a car sometime soon! Great service.

I would definitely recommend this dealer, to my friends and family, because I just received an excellent customer service. Andres Rondon was very detailed, and professional by explaining everything over the phone. Thank you. I appreciate your help.

Hi I usually never leave reviews but after the awesome service I had I knew I had to. If you need help finding a good affordable car ask for Julio Martinez. Young sweet guy that knew how to work a bargain and helped me stay right on budget. I left extremely satisfied with my new car. I love Toyota.

I want to thank Mr. Andres Rondon, for his professional treatment and the knowledge of the vehicle that he helped me to get. I will recommend his services to my friends and relatives. Thank you thank you thank you.

Best service ever !!! Yesterday I went to do my car’s maintenance and Osman J Lopez was really helpful. My car was ready super quick and he was very nice. The best 👌🏻 I have been going there for 2 years and this has been my best experience 👌🏻👍🏻 Thanks Osman.

Toyota never let you down They have a good dealers in automobiles.

Excellent customer service from Roxana Hernandez. She took her time out to work with me and help me choose what options work best for me within my budget. 10/10 recommend seeing her when you go need to buy a car from headquarter toyota

Amanda Espinal was really helpful. She made sure I was well informed and made my car shopping a breeze. I will definitely recommend her to my family and friends.

Had a great time.Mr. Andres Rondon helped and educated me throughout my visit. Manage to look at some very good quality cars and even picked out some that I can relate to. A 5 star dealership, will most definitely come back.

For the past few weeks, I have had the pleasure of working with andres rondon, who is helping me find the car I can afford. He helped me find a fairly new corolla that runs like new.

I would like to let u guys know about how nicely Roxana Hernández treated my parents to buy a car …She is a very nice ladie y she knew what exactly we were looking for …Thanks to her and headquarter Toyota

Great experience and customer service in Headquarter Toyota. Thanks Juan Gomez for awesome work.

I would like to thank Andres Rondon for helping me in looking for my next car. He helped me in choosing between a Corolla and a Camry and I feel better prepared on what I want when my current lease is up in the next few months. I will definitely be calling him when the time comes!

Franklin Artigas was very helpful, patient, and professional. Good to work with.

I’m very happy with the customer service I received from Amanda Espinal. She was very informative and made my car shopping process easier!

Andres Rodnon was great to work with. Great service and very professional. He went over every single detail I needed.

It has been the greatest experience thanks to Marimar and Amanda. They took care of me and helped me in any way possible so I can go look at the car I wanted. Marimar went above and beyond to make sure my expectations were met. If I could give her more than 5 stars I would because she definitely deserves them.

Great customer service. The explain in detail what are they going to do.A few years later, they have improved even more than I imagine. New waiting rooms, yes rooms: spa room, quite room, kids room, and a huge general area divided by a wall on both sides.Wow, they have gone the extra mile, customer service to the extreme in all areas.

Amazing service from Roxana Hernandez I’ll definitely recommend her to all my friends and family

Mr. Ray Grimalt & Justin Sierra from Headquarters Toyota are the only reasons my car is not exchanged for a Nissan!Prior to going to Headquarters, I went to 3 other dealerships FIVE TIMES about a noise coming from my passenger window.My 6th visit was at Headquarters Toyota. I had EVERY PLANS to never choose Toyotas again and exchange my vehicle for a Nissan this weekend if nothing was done.They listen, check the problem, took the door and mirror apart and found the problem. Beyond thankful for them as the noise was driving me in a rage everytime I was in the car for more than 10 minutes.

On May 3, 2021 I had gone to change my 4 Camrys tires at this location, made a payment of 588.22$ and just 8 minutes after leaving the right rear tire popped. Once getting out to check what happened I realized that not only a tire popped but also a huge bubble was formed in the right front tire. Thankfully, my 2 toddlers and I were good since I was driving on the street. I called the original Toyota service advisor who’s name is Juan Carlos Rodriguez and he said he will send some people to fix the problem. Once they arrived they placed a spare tire and suggested taking the car back to the shop. After been unable to go to work Juan stated that the “problem was fixed” and that I would never have an issue like that. On May 4, 2021 ( literally the next day) as I was driving on the highway with both of my toddlers once again the left rear tire popped, lost control of the vehicle and almost got into a car accident. It is truly unfortunate to deal with a situation like this when it could have been prevented if they would have done their job right. That horrific moment would never be erased. My advise to you is go change your tires at Walmart or Costco it’s much more cheaper and you don’t have to deal with none of these foolishness.

Headquarte Toyota is a big dealer with a great car stock, people are very proffesional and with high quality service.

Franklin artigas is the best sales person in headquarter toyota, he help me to get my new lease with a new rav4. Thank you. Ill be back with franklin artigas again.Franklin artigas fue un excelente vendedor en headquarter toyota. Tengo mi nuevo lease en mi nuevo rav4 2021. Gracias franklin.

Thanks Andres Rondon. I’m happy with my car

I Went to this Toyota interested in buying a RAV4. Like any other buyer, I went to do my homework in regards to the vehicles they had available. The first thing is that a group of salesmen at the door did not even seem interested in helping me, I had to reach out to one of them for some help. However, this guy had the nerve to tell me that he would not waste his time showing me around if I was not going to buy at that moment, as they work by commission.For some reason they thought I was not going to buy and just decided to brush me off. No assistance at all. I felt disregarded and disrespected. I ended up taking my business to WESTON Toyota where I got the attention and the RAV4 I was looking for.

Amanda Espinal was very helpful in my search for the right car. I am definitely happy with my purchase

I have been looking for my car and Andres Rondon has made me feel at home, best customer service, he taught me a lot of what to look for in a car 10/10

I would like to thanks all the team in Headquarter Toyota,specially the sales person who helped me to get my new car,Mr Vladimir Hernandez and Lazaro Serrano the finance manager.I really appreciate your guide and help during my visit and I’m very thankful to them for such a great customer service.I recommend Headquarter Toyota five stars!

I was very happy with the customer service given by Amanda Espinal. Super helpful!

Poor sales service. They publish a car in the website and tell you is available. When you get there they tell you is not available anymore and they try to sell you another car and put you on a loan. That happened to me and one week later the car I wanted is still available in their website.AVOID this dealer.

I requested a specs sheet for the car I was interested in, and the sales person helping me never gave me a reply back.

Amanda from the BDC department was extremely kind and was able to answer all of my questions. Thank you to her and the Headquarters Toyota team for the help!

Andres Rondon has been a lot of help finding a new car when no dealership barely has new cars

Amanda Espinal was super helpful with my purchase! Thank you

Great customer service, I was looking for the right sedan to cover my needs and a sales agent by the name of Mario Serrano help me out to decide the Camry was the right car for me. Very satisfied 😀

I am very happy with the customer service and my buying experience with Amanda Espinal from the Internet department. I plan to refer her to my family and friends, she was amazing!

Great service and very helpful employees a 5 stars experience!

Worst Toyota dealership I’ve ever been to, they try to take advantage of you at every turn. Avoid this place at all costs!

Excellent attention by JC Oliva.He helped my daughter to find the perfect car for her.Ian supper happy with him.Thank you Headquarter Toyota

I had a great experience while shopping for a car. I spoke to Julio Martinez and he was very helpful and informational. I will definitely be calling back and speaking to Julio Martinez to buy my next car.

It’s great to see Osman Lopez at the service department area he’s very polite and friendly great service recommended100%. thanks Osman Lopez

If you want to buy a car, go with Roxana Hernandez! A really great costumer service, a great person who is always willing to help in any problem and someone who’s always there for you! In Headquarter Toyota, ask for Roxana Hernandez.

Julio Martinez helped me while at Toyota and I couldn’t have asked for someone better! He answered all my questions and concerns while having great charisma. I’ll definitely ask for him when I go back and will recommend him as the salesperson to all my friends.

This was pre-COVID. I went in for a basic oil change on a Sunday. It was nice and clean. There was WiFi so I was able to do some work on my computer. It didn’t seem like a long wait since I was occupied. I also planned on getting my windows tinted, but they only provide that service on the weekdays. Overall, it was a good experience even though I felt my service was rushed. I hope they rotated my tires, but there is no way for me to tell for sure. I prefer to go to Hollywood Toyota, but that location is too far. Headquarter Toyota is the next nest thing when it comes to getting your car serviced on a Sunday.

Julio Martinez was incredibly helpful! Although I’m not ready to buy yet, I will be looking into buying a car sometime soon! Great service & super charismatic salesperson.

I went to the Headquarters Toyota to get maintenance today, Demis Ruiz were very nice to me, He has GOOD CUSTOMER SERVICE SKILL LOVE THE WAY HE Explains what was needed and l really felt so comfortable with him. May God Bless you and thank you !!!!!!

Thank you so much to JC Oliva.Great service and super professional

I want to recognize three employees from Bodyshop. Brian Gonzalez, Moises Amaya, and Arnaldo Mugica. They were very human, very helpful, patient, always kept me informed as to my vehicle repair. And they were on time for the completion date. I am very satisfied with the job done. It looks brand new! Please put a copy of my experience on each of their records. And give them a copy. I am extremely thankful, God bless everyone in Headquarter Toyota.-Caridad Wagui

The customer service at Headquarter Toyota was amazing. We recently bought a RAV4 with the help of Amanda Espinal and she made me feel comfortable with the decision of stepping into the dealership. I will definitely be referring friends and family

I always have a great experience went I take my car for service at headquarters Toyota, Osman López make my feel especial guest, He is always very polite and helpful, He help me to find what is best for my vehicle, I always appreciate your honesty Thank you Osman.

I’ve been looking for my car and Julio Martinez has made me feel at home, best customer service. Julio also taught me a lot of what to look for in a car 10/10 would recommend !!

I would definitely recommend this dealer, to my friends and family, because I just received an excellent customer service. Juan Gomez was very detailed, and professional by explaining everything over the phone. Thank you. I appreciate your help.

Best place to buy the Toyota of your dreams. Awesome costumer service.

Went in on Sunday and my daughter purchased a car but I questioned the financial representative on what he was doing and how he was having us sign the paperwork. He blew with off saying that he was correct. We left with the car but I still had the nagging feeling. So I called another Toyota place and it turns out I was correct. I have now placed 4 calls to them asking to speak with the General Manager. I was transferred to an extension that no one answered and I called back again and was hung up on not once not twice but 3 times. I called back blocking my number and the guy answered and when I said who I was again and how they keep hanging up on me he stated they are having phone issues. He requested I leave my number and the manager will call me back in 5 minutes. Well that was at 11:55 am and it is now 1:05pm and I’m still waiting on call from General Manager. Mind you they did have the Sales Rep call me right away but like I told the Sales Rep it has nothing to do with him. The financial Rep is the first be who was dishonest and I want to speak with the General Manager. I understand everyone wants to make money but they need to be honest with their service when dealing with customers . I will see how long it takes for the GM to return my call to see if we can come to some type of resolution regarding their dishonesty!

Great experience with the service i recieved from Rey Grimalt he were nice to me and good customer service skill he explain me every with details i extremely recommend him, thank you

I just wanna share my experience here, as I ‘d really recommend it. It was very nice to have a team work for your requests. Thanks to Juan Gomez. I appreciate your time and effort.

Great, fast, affordable! I asked for a same day appointment, they were able to take me in within 30 min and completed the basic service in a bit less than 2 hours. My bill was LESS than $200 so in my opinion, its a win no matter how you slice it .Definitely a great experience.

I’m very satisfied with this dealer customer service. I would definitely recommend to friends and family. I called and Juan Gomez, was able to answer all my questions regarding a Corolla that I want to buy. Thank you, I appreciate your good job.

Andres Rondon was great to work with. Great service and very professional. He went over every single detail I needed.

Wonderful service, even better sales person, you are great Andrés Rondon

Best customer service experience I’ve reached yet thanks to Jose Saavedra . Jose attended me and he was truly helpful and quick to everything. Whenever I go back for servicing, I will most definitely be looking for Jose.

After talking to Juan Carlos and explaining to him the features I needed in a Rav4, I asked him for an out the door price and inventory availability, I explained that I was going to drive there from far away and I wanted an honest information. When I got to the place, nobody knew who he was, finally when I called his cellular he came with a sales lady to show me the cars, the inventory was only one black car, he new I didn’t want dark colors, when this new sales person gave me the prices, there was nothing close to the prices he gave me, a lot more expensive. My husband and I are very disappointed and we talked to the manager so this doesn’t happen to other people. Honesty must be always present, is a number one if you are job is in sales.

My wife and I are extremely happy with the service provided to us at headquarter Toyota. Juan Gomez, went above and beyond to make sure we got the best deal on our new cars and did not rush us during the process. He was very attentive to what we wanted and made sure to find us the exact cars we were looking for. The rest of the team was excellent including the manager Julio. Thank you again to everyone who helped us. I highly recommend going to headquarter Toyota in Hialeah for your new car.

The staff here is super friendly. Amanda Espinal made it almost effortless, because of her and the great customer support I received, I walked out with a great car and I plan on coming by again for my next vehicle!

I have to give a shout out to Judy Lynn Farcus Serra & Fernando Antonio, along with my sales rep Jaydel Gomez at Headquarter Toyota. The customer service, responsiveness and attention to details, along with the cost made it very worth it to take the drive to Hialeah to buy a car from them. They will be my forever Toyota destination because I have NEVER had a new car buying experience even come close to how well I was treated at Headquarter Toyota. Thank you so much, I couldnt be happier! I encourage anyone looking for a Toyota to give this team a chance because it just doesnt get better.

Amanda Espinal from the internet department gave me great customer service and was very helpful in getting me to the right Toyota vehicle. I plan to refer my friends and family to headquarter Toyota.

Best specials and best customer service from Mario Serrano highly recommended m

Great customer service and very professional, Juan carlos Oliva is very attentive, I had a nice experience. Thanks headquarter Toyota

I’m very pleased with the customer service and information that Amanda Espinal from the internet department gave me. She went above and beyond the whole process and I can’t be happy enough with my purchase 😁!!

This is honestly the worst location. Ive been trying to reach someone for about 2-3 weeks about my cars key fob and have called in multiple times to never get any help. No one ever knows where to transfer me and when I do reach someone, they dont know what to do & send me off to a voicemail. I am beyond frustrated at this point because my car wont turn on because the key fob battery keeps dying. I bought my car here and it was great when I did. But now this issue makes me believe they just want to make the sale and never have to deal with the customer again.

James Rodriguez was very professional in helping me service my vehicle and returned my vehicle earlier than expected

Very pleased with the customer service given by Amanda Espinal

Thank you Ivan in parts. As a bussines man and owner is important to me to get a great deal and Gm fast turn around. This is an amazing parts department, sales and servive. This review goes to Ivan in parts.Thank you.

I just want to leave my comments here, because I really had a great experience over the phone with Juan Gomez, he explained everything to me. I am relieved and glad I cleared all my doubts regarding my leased car. Thanks.