Picked up my new Bronco yesterday at Gus Machado Ford. Everyone, including my salesman, the sales manager and the General manager was super helpful and friendly. Even the parts guy helped me out with good attitudes all around. Refreshing for a car dealership! Ive bought many new cars, and this one definitely one of my best experiences. Looking forward to doing business here again!

Went to Gus Machado Ford in Hialeah and Harold a salesman there helped me out with picking a car for my family he helped us with everything and had tremendous patience. We are very satisfied with his service and would recommend him to anyone that goes.

I was very pleased when I came to purchase my vehicle a few months I had the best experiences from my salesman Roberto Nova! The process was lengthy but, he was very pleasant, warm and knew his work!I had the opportunity to work with Roberto again a few weeks ago someone had stolen my center hub cap.. Roberto place the order for me, text me when the order was ready for pick up. The most exciting part of this return visit was when I returned to Ford we asked for him and proceeded our journey he found us in the part shop and took over, he got the part, I paid for it, Roberto walked us out to our vehicle and put the part on himself! He gave us excellent service from the very beginning. Hes simply the best if you are looking to purchase a new or pre owned vehicle check out Gus Machado Ford and ask for Roberto Nova he will treat you right I promise you will not be disappointed. Thanks Roberto we appreciate you 🥰👍

Remember scumbag dealers like this wanting 20% or more over msrp for a new car. Shop around in other states and areas. There are still decent dealers that will sell at msrp. Just don’t be lazy because it’s close. I hope a lot of these dealers shut down when things get normal. No shame in ripping people off any way they can.

MY REVIEW IS FOR THE SALES CONSULTANT ROBERTO NOVAHe is very polite providing an excellent service; honest work, considerate about my needsIm very satisfied with my new purchase.I highly recommend to anybody. Thank you…

Went to look at a new car, the dealer had marked it up an extra 5k and claimed Ford company did it. A quick call to ford customer service confirmed they do not mark up vehicles and the MSRP is the price the vehicle should sell for; They refused to to budge after I called them on the lie. I dont wont be buying from a dealer that lies to its customers and cheats them.

This month I fully intended on purchasing a vehicle that they had there on the lot. All I needed was a PIN which I was waiting on. The sales rep knew full well that I was intending on purchasing the vehicle. The sales rep even put all my information and purchase form in a folder. The next day when I went to make the purchase, they sold it before I even got there. No communication. No warning. Nothing. The General Manager Yanaisi had even sent me an email asking if I was completely satisfied. Satisfied? With what? The lack of communication? The lack of customer service? My answer is No. Not satisfied. Not the least bit.I would warn all interested in this dealer to go somewhere else. Dont waste your time.

This place was fantastic, everyone was so helpful and made me feel part of their family, specially Yanaisi Milian, the salesperson. She went above and beyond to help me with my purchase and made it happen. I strongly recommend the whole team at Gus Machado Ford. These guys are awesome.

I just had the most amazing experience buying my beautiful new Ford Bronco! The staff was extremely helpful and The process was easy and efficient! I absolutely highly recommend buying a car here.

The must important to me is the attention and knowledge from the personnel. In this Case, Gus Machado always do the right diagnosis and service.This always happens because Gabriel is an excellent person and his knowledge exceeds all expectations.

I took my Ford F150 2020 to the dealership ( Gus Machado Ford-service department) last week to fix it after Mike Rodriguez ( service advisor) gave me an appointment for Thursday 15 at 7:30 am. The only conversation I had with Mike Rodriguez was on Monday when a brought the car and he told me I needed an appointment. I told him that the truck had a rear end noise and Mike agreed with me that the truck should be inspected by a mechanic there. On Thursday I was there 7:30 am sharp and the guy who was there receiving the costumer told me that the noise was normal in all the F 150 from 2015 to 2021, so I left because I am a nurse and I have a very busy schedule. First, I do not remember the name of that person but you do not say something like that to a costumer if you are not a mechanic. Second, if someone else doing the same thing you do gave me an appointment, that means that he believes the truck has something and a mechanic should fix it. Third, this truck is totally brand new with less than 20000 miles and should not be making noises. The guy told me that the factory does not tight the differential well and the mechanics there had a case like me before and they could not fix it. I am extremely disappointed because this guys wasted my time and they did not call a mechanic ( the professional who knows) to check the truck. Never but never again I will step into that dealer. The truck is under factory warranty and I going to take it to real professionals now. I do not know what is the point of having a service department there if you do not want to evaluate and fix the cars.

Nothing but problems with my truck since I purchased it. One month ago I am so dissatisfied with the sales dept. I regret it. But I want to be clear Robier at service dept helped with my situation and was amazing.

I was looking for a car and sales person yanaisi milian was great helping get my dream car. She was very helpful and went well and beyond with my expectations.

If the sales department is anything like the service department, the company should just shutdown. The service department staff is extremely unprofessional, but I wouldnt expect them to be any better than what they are because of their leadership. The leadership has to set the example. Unfortunately, leadership is setting the absolute wrong example. After reviewing the reviews, apparently, this company was pretty superb a year ago, and even two years ago. It seems to me new leadership came in and tarnished this dealers reputation. I have never dealt with such rude and incompetent individuals, and I definitely never will because I would never return there again.

I had good and bad experiences here. On the good side, you can find the car you are looking for and their prices are decent. However its a matter of whos seller they assign you, there are ones who really wants to help you and then there are others who will treat you according to their preference..The financial associate was by far the worst I dealt with. Know what you are looking for, know what your credit line is at, know what you can afford before stepping in here. Ive sold 3 cars here and bought 2 as well.

Best costumer service ever...

Great experience here purchasing my 2020 Escape. Dayron gave me a great deal and Susana completed our financing paperwork very quickly. Everything was done within 2 hours including talking price, test drive, and signing off on everything. Highly recommend!

Con artists. I have excellent credit, and was told I’d have to pay $700/month for a lease in a Ford Explorer. My mother just took out a lease for $390/month on the same vehicle. I told the salesman Dayton (who was really nice) that is ridiculous. He went to his manager and came back and said He could get into the 400s but it’ll be the base model. I ended up leasing a Mercedes for less than $400/month. Avoid at all costs, absolute rip offThe managers are all con artists

Worse customer service EVER! Went to get an oil change and rotation of tires at 1pm and was told they were too busy and they couldnt do it and they were closing at 3pm. Seriously?? How long can it take to change an oil and rotate tires? It was only 1pm and there were literally 5 car!! Not only they lied saying they were too busy, the guy had an attitude. People want to get paid BUT THEY DONT WANT TO WORK!! They should feel BLESSED they have a job!!

I had a great experience at the dealership, the sales staff was thorough, professional and courteous. I usually have buyers remorse after purchasing a new car, not this time. I got the car I wanted at a better than fair price. I had to come back to the dealership after the purchase to pick up an additional key. They were waiting for me at the appointed time and got me out in no time at all. Im very satisfied with my experience, thank you Gus Machado Ford.

Worst car I have purchased. In less than a year it had 3 recalls and when you go to the dealer they tell you they have no parts. I should have stayed with Nissan. Much better vehicles.

Avoid these crooks at all cost.I when to the service department for diagnostic test on my truck for MIL code P025A. I explain to the service manager Gabriel Urbizo that I read the code with my scan tool and replaced the FPCM and no change, then I decided to change the actual FP in the tank and still no change. That was Thursday evening, the next day Friday afternoon I get a call from a Tony (mechanic) telling me that I was a no fuel pressure and he wants to charge $800 JUST to drop the tank and troubleshoot the FP I purchased from there dealership. I was in complete awe that this mechanic didn’t even try to check the integrity of the FPCM and was in rush to drop the tank and double check my work.The best part comes when I come to the dealership and decline there service and get a $175 diagnostic fee, something that they truly didn’t perform if there all they did was use a scan tool to find the same MIL code I thought them to begin with. Do yourself a favor and avoid these Hialeah crooks !

Great experience. Highly reccomend Rodney, he was very professional and honest. Would buy a car from him again 100%

Great customer service, Julian Garcia helped me very professional

Gabriel is the best. Im going to Gus Machado in Hialeah because the service from Gabriel is exceptional.

I can’t believe this dealer is really big but from steeling peoples money when you give them the money they’re the nicest people but when it comes to give you back what is yours they even hang up the phone on youSon unos ladrones descaradosLe roban a la genre descaradamenteNi vayan ahi de quedan con su carro y dinero

Really good attention and service. Very easy shopping experience. Really nice sales people and awesome follow up.This is the second cat I pick at Gus Machado and ghey are awesome. Specially Dayron Cordero (sales) and Susana from finance. They are top ptofessionals.

Yes called three days ago couldnt speak to anyone in parts department

The service was superb. Friendly and professional service not expected from a car dealer. Manny the manager was very attentive and guided me through all the steps to get my car ready for the road. Also the price for the service and parts were excellent.

As always the people that woks at Gus Machado are very professional and kindly; best customer service in town.

Awesome place very kindly and profesional great customer service and yanaisi Milian she was fenomenal, Susana chang super really nice and profesional person. Keep doing the same gus Machado ford is the best dealer in dade county.

The sales guy was great. He went to bat for me when the dealership didnt want to repair the broken gear shift bezel on the used Expedition I bought there. My sales guy was super helpful and a pleasure to work with.In the end, the dealer and the sales guy did the right thing. They are sending me the part so I can repair the broken gear shift cover.Overall the process was painless to buy a used car at Gus Machados. It was easy to test drive the vehicle and they were helpful in trading my existing truck and gave me a good price.

Great place to service your vehicle

The shop honored the 3 year warranty on the new battery I got with the car I bought from the dealer. The bad thing is, it took them 3 days to get the right battery for my car!!!

I came to this place twice, and they rejected me telling me that they dont have anyone to do the oil chnage, its the worst customer service I ever seen, even the manager Gabriel didnt bother to help me, even though I came 2 hours before they close.I will never advice anyone to go there or get any service from them period.Bad bad bad bad bad

Excellent experience and customer service provided by Jean! Highly recommend this dealership for any vehicular needs!

Good service good people

Gus Machado Ford of Hialeah is a long established iconic vehicle dealership in South Florida.I have leased and purchased many vehicles from this dealer and I continue to rely on their service department. They have well trained technicians and the crew is professional and respectful.If you are like me and prefer to go in the early in the morning I definitely recommend scheduling an appointment online or by phone (usually 4 days in advance.)There are however a couple of things unrelated to Gus Machados quality of service that need to be addressed because they are important and negatively impacted my overall customer experience and review score.The closing of the in-house cafeteria adjacent to the customers waiting area is very sad because it has become a terrible eyesore. The cafe was always nice and clean and offered a convenient way to grab some coffee and a pastry while you waited.Perhaps re-modeling in 2020?Another issue is that the TV volume is set too loud leaving you with two options, go outside or find someone with access to the remote, thats if they can find it ... this is not good at all.But to end on an up-note... They have abundant power outlets in the waiting area which is great for charging your device but no USB ports are available as of this date.The manager and his team are stationed within the waiting area. So its easy to talk to any of them if you were to have issues. They are knowledgeable, helpful, and courteous. I like that!Otherwise the family restroom is kept clean and fragranced.I truly hope the issues here can be addressed since I will continue to do business with Gus Machado Ford of Hialeah.Happy New Year!

Excellent salesmanship by Alex Reyes! He made the sale pleasant and ensured I didnt deal too much haggling drama. I knew what I wanted and Alex got it for me. Thank you!

Worst service I have ever received. The service department has got to be hands down the worst when it comes to customer service. I call multiple times only to be put on hold over and over again or transferred 10 times!! for simple questions!! I never received a call to let me know when my car was ready to be picked up and when I called I was very rudely answered with come see tomorrow as if screw it they dont care. I will never bring my car back here again this has got to be the worst dealer experience I have ever received. Do yourself a favor and dont bring your car for service here.

Only Ford dealership that you go for service and they tell you they too busy come back another day unbelievable

Everyone was very helpful and polite. Parking was convenient. I received my part on time with only minimal wait.

I called and was repeatedly transferred and finally disconnected. I called back 3 times and the receptionist didn’t bother greeting the call she immediately transferred / disconnected my call. Very poor service, find another dealer that cares about your business. If the owner cares to investigate this at all, the calls were made between 10:17 am and 10:21 am on March 10th 2021.

I will not recommend this dealership to anyone. Bought a truck from them and it took a week to deliver it to me 4 hours away. Multiple attempts to get a reason or estimated time of arrival got me no where. Finally on the day the truck shipped I was told I would have it that day, which happened to be my son’s birthday. We were excited for the new truck and spent the whole day waiting for its arrival (4 hours away). Only to have the shipping company call at 7pm, from a city over an hour away, to tell me it would be the next day. When I complained and asked what would be done to make it right I was informed that the GM stated I was lucky I got the deal I did and they did not even have to pay for half of the shipping.... very disgusted and disappointed in my experience with this dealership.

Avoid the dealer at all costs they’re scammers they say one thing and do another if I could give this dealer 0 stars would do so

Customer service does but exist in this place, loud showroom and lack of professionalism by sales person and sales manager.

They don’t care about us. Don’t make an appointment online because they don’t accept that. I make an appointment online an arrived the sir on desk told me he don’t care about my appointment! A WASTE OF TIME! Nobody cares and the disorganization are clear in every minute.

No one there knows what they are doing there when they sell you a car. They have a manager named Angel Ledon and gets the Award of The Most Unprofessional, Rude and Disrespectful person in the World. I went teice with the same problem that could have been avoided from the beginning if someone had done their job right. Asked an appointment with the owner and the answer i received was: Imagine He is Gus.... He only comes here once a week. And left without the appointment, a satisfactory answer or a sincere apology. Regrating that i went there to buy my car and definitely not recommending this place at all!

Very arrogant and disrespectful mechanic.New Ford Raptor 14 days in service bec burning oil and not one person calls to update status if you dont call 10 times per day. Returned vehicle filthy with grease fingers all over the car.Only decent person parts Manager Mr Amable.

I do not recommend this dealership to anyone!!! Don’t waste your time nor money here! The staff is super rude and not friendly at all!

Sales person kept texting offering cars after I said no but he was not very helfull when we walked in maybe he disnt believe we were gonna buy or we didnt have the money but thank God because I found the perfect car 2 days after

I had the best experience at this dealership, Jesus Reyes and Arturo Perez were very helpful, friendly and gave me all the information I needed. Highly recommend!

The experience of buying a truck at Gus Machado Ford was great from the beginning. the sales staff, service crew and Jorge Martinez in the front office where all incredibly helpful. i would recommend purchasing your ford at Gus Machado ford!

Cal and call and when they do pick up the hang up

The sale part was lets say acceptable but then we had to wait more than 3 hours for the car to be washed and ready to pick up and every time we ask the answer was it is coming and nothing we even had to go looking for the car in the parking lot and was then when they gave it to us.

Be careful with fake diagnostics, they will charge you more than $100 for something basic that you already know and usually takes less than 10 minutes I had to wait until three hours and a half even if you have appointment. When i was told that no more than 1 hour and a half. Scammers!

Hialeah Ford Gus Machado is the worst place ever, the one you shouldn’t go. My experience was terrible with a part sale that I did provide all the info needed to get my part and his answer was; I can’t help you, them I went to see the part sales manager witch make me go the next day to get the wrong part, they promised me will call me as soon as the part arrives to dealer, they never call me on top of that they never pick up the phone when I call several times.Enough is enough I have to open a formal complaint after all this cause if they are doing this to me course they are doing it to many others. The drive went to the wrong house to delivery the part and he was Complaining no polite, no professional at all. Do you see why I won’t recommended this place for anything at all? I hope someone do something about it, this place is so wrong and you can nótese since you get in.

The salesman Arnaldo apparently lied about the existence of two accidents the previous owner had, giving me false information about the vehicle. I asked to talk to the General Manager Angel Ledon and he was also rude and extremely unprofessional . This business should be closed run fast and don’t purchase a car this dealer is an scam. They all very low life.

I Have no complaints whatsoever !!!!!I work for a Dealer in Gainesville FL and let me start with service and getting what the customers “ASKS” for is just #1 no matter what !!!!(Harold Hernandez) was thankfully assigned to me by the lady that answered my call in just “ONE RING”!!!! No exaggeration. He is by far exactly what I was hoping for to buy my2016 Manual Scion IM . All I needed was a “Buyers Order”or “Bill of sale” with the “ASKING” price Fees+taxes ETC with a TOTAL OUT THE DOOR. Never knew in my life how hard it was to get that S**** because it personally takes me 2 seconds to make one. I was already approved through my bank 🏦 and knew what I wanted. And Finally (Harold H) made that happen just like I was hoping for and came off the “Total” per what the bank approved me for ! That’s awesome 😎Anyhow long story short great service Quick assistance EXTREMELY HELPFUL TEAM THEY HAVE! Everyone asked if (there is anything they can do for me) . After flying in from Gainesville to come pick up the car he was super attentive to my needs and deal to happen! And their FINANCE MANAGER (Arsenio Fernandez) is by all means up front direct and has no time to play and knows just what a customer needs with just three things (receipt, License, and 💰) he’s the guy to get you signed up and Out smiling .Best team ever.P.S.I’m Really happy INSTACAR used Dealership tried to Rip me off on the same car 🚗 because I would have never got to do business with the best dealer DOWN SOUTH!!!!!Go see (Harold Hernandez) that’s the man to relieve all the pressure off Car Buying and make a truly Memorable Experience!!!

Best service department ever even the Managers Elizabeth Stubbs and Amable Valle gave me the best service and my Advisor Manny really knows how to take care of me and my truck ask for him he is the Best!!!!will definitely tell my friends about Gus Machado Ford simply the bestand will always be servicing my car at Machado service department thanks to all see you in my next service

The only dealer that i have actually walked out of with a car and a great price. Gilbert was super helpful and made my car shopping experience wonderful. I definitely recommend this dealer to anyone wanting to get a car 💯

We are familiar with this one, we know Jose, very friendly, Great service and great people

Really bad when you call four times to your parts department and either whoevers answering the phone at the front desk or the parts department picks up says hello and hangs up or doesnt pick up at all how are you supposed to sell products from your parts department if youre not answering the phone thats why you got a one starIf your parts department is any representation of your business Ill make sure Ill take mine somewhere else

I went to the parts department. Needed to buy some parts for my suv. Went in there a bunch of service agents talking among themselves. Horrible customer service had to wait 5min before I was assisted. And I was the only customer in there. Full of Cubans lots of bureaucracy. Before I even got to the parts department I asked a guy where is the parts department he did not even answer. Avoid this place and go to another Ford.

Got a great deal on my preowned Ford explorer and everyone was super nice and understanding to all my questions. With out a doubt if I need another car this is where I will go.

Had to deal with the Service department. Great customer service.I brought my 2010 Crown Victoria for a steering shaft recall. Team did the work in a pretty efficient way.When they brought the car back, it was driving funny and pulling right.I took it back and alignment has been impacted by the bad shaft.After a talk with the team and customer satisfaction, they accepted to fix this issue as well and stood professional all the way.I will definitely bring my car back here for the upcoming maintenance. Bryant was a great person to deal with.

My experience with Gus Machado Ford was the best I have had. They went above and beyond all expectations to get me the vehicle i wanted in a timely manner. Everyone I dealt with were friendly and attentive. I highly recommend this dealer to anyone who needs a new vehicle.

Just went to drop off vehicle to get it fixed. Instead of letting me know over the phone and not have to waste 30 minutes of my time going there to then call me and tell me that they cant fix it due to warranty, they couldve at least told me that over the phone.

HORRIBLE CUSTOMER SERVICE- I have called multiple times to speak with someone in the FINANCE DEPT. I have left numerous voicemails and no one follows up. The operator advised me a manager would call me back last Thursday and again no follow up. I HAVE YET TO SPEAK WITH ANYONE IN FINANCE..... I have called for 3 weeks straight now....

Best service staff hands down# Jose provides great care!

SUPER SHADY DEALER ALERT!!!They were very kind and helpful- until I asked for hidden fees and costs. They said theyd get them to me and never responded. I followed up multiple times and they just ignored me. Clearly a shady dealership if they refuse to disclose their fees! avoid!

In the heart of Hialeah City the Cuban Capital in US. No way that you can get a good deal. The elite of bandits or better call “ salesman’s will do their best to rip you off! Not mid ground, either they rip you off or you walk away. If you need to get an F150 the best truck on its category without a doubt go to an American dealer and everyone will be happy!

I went in the other day for a routine oil change and I was helped by Bryant the service advisor immediately I was taken care of and was provided with an estimated time of about 30-1hour. During my visit Bryant made it known my place in line which I thought was great as it showed he valued me as a customer. When I was finally being helped he told me that the tech found a Nail stuck in my tire. I didnt have the time to stay and replace the tire however he offered a patch for the mean time and in about 15 more minutes I was done.. I was very pleased that the service was quick friendly and efficient and I thank Bryant for making it easy to do business here. I will be following up with my tire replacement and for any future needs thanks again

Although they didnt have what I needed they helped point me in the right direction. Very friendly and quick service. Thank you!

This is the nicest car I have ever owned, & it wouldn’t have been possible without the team @ Gus Machado Ford. The entire process, from my initial contact with them, up to when I took possession of my new car was handled with just the right amount of courtesy and respect. I also got an absolutely incredible deal on my vehicle, such a great value, I am over the moon! Thank you Gus Machado Ford!

Joel was a pleasure to work with and always made himself available to me. Moreover, we were able to do almost all of the paperwork in advance. Picking up my Escape couldnt have been easier and he took the time to show me many of the features of the vehicle and setup my Ford Pass with me. I also appreciate the sales manager introducing himself to me and thanking me for traveling as far as I did to get there. It was well worth the trip. I highly recommend Gus Machado Ford Hialeah!

I was not there i was at the Latin cafe thank you it is always a good place to have breafast

Great dealership.. easy to deal with and selling a vehicle to Hawaiians and having it shipped wasn’t an issue, they took care of everything.

Parts & services always provide you the best

They absolutely made my day and helped me get into a way better car than I thought I could get. Thank you- customer for life.

Very helpful staff

Great workers and service

I first took my car in because the windshield wiper did not work automatically. the car had 34800 miles and still under full factory warranty. after many times of taking it in and ordering parts the dealer and tech said that the windshield was not original so Ford warranty would not cover the costs; therefore I had to pay the dealer $983 for no repair at all. I spoke many times to the only manager that would return my calls Amble Valle and he never try to solve my problem that I explained to him that the windshield was a Ford original.

Great and courteous service by Manny in Service Department.Still waiting on parts ordered though.

I had a great experience at Gus Machado Ford of Hialeah. Jorge Martinez went above and beyond in helping me select my new Ford Explorer.

If you are breathing, you can work here. That’s why employees don’t last.Things you won’t find here.FriendlinessDealsServiceMuch pressure to take you for a ride along with your money.SalesParts and serviceEveryone is infested.Go north for your Ford.

👍

Excellent costumer service staff is dedicated to each of us really appreciated

Very quick, persistent & professional. The only complication is the absurd amount of money I will be paying due to my very young age. But besides the cost, this being my very first car, it drives extremely well & I can not pinpoint any flaw to this vehicle. Before I was able to drive off for the first time, the agents, specially Nestor, showed me the endless perks of my vehicle & did not leave out any valid information relating to my car and payments. I am extremely satisfied with my service done at Gus Machado Ford Dealership and will absolutely be coming back for my next car.

Wow I am blown away by how SLOW the service is here. Made an online appointment for the early morning showed up on time, no one asked about the appointment or tried to help when I rolled up. Asked for all the information I already in put online... so it didnt matter. Then they let me sit for 7 hours in the waiting room while my vehicle just sat there. I complained and they said that it would be a little longer. Later an associate told me I should have complained more. Around closing time they told me they are starting my oil change. Thanks for waisting a day of my life Gus! I will never come back here. Learn how to check in your guests on a first come first serve basis. Learn how to make your online appointments communicate with your service department. For a company that claims to be one of the best Hispanic businesses in the country you sure have a lot to learn.

Good deals to be had for a Ford truck.

Never easy getting a new car, so many options. Luckily Jorge M @ Gustavo Machado Ford in Hialeah took good Care of me. Working with my budget and patiently helping me find my perfect Match. Love my new car ❤

We had the best service ever super sweet and honest

Richard was very understanding to my needs in looking for a used dependable car for my mother and I. And with the finance agent (didnt catch his name) we came up to a really good monthly payment for the car. I definitely would recommend but be ready to wait, getting your bank approval and all the paperwork done will take a while. Like others have said put a day aside to buy your car.

My experience at Gus Machado Ford Hialeah was the very best I have encountered when purchasing a car! Ronny Sanchez, was a very outgoing and friendly salesperson...but never pushy as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Ford owner My car 2014 F150 is perfect for me...they were able to get me the outside as well as interior colors that I wanted.. very, very happy about that! On the day I received my car, Jose Sanchez the sales manager and Ernesto Llerandi, the finance sales person who did the numbers, were very friendly and courteous and explained all the features of the car and the finance process, Ronny was very patient when going over the navigation system.. and that was very important to me. Ford has a very good user friendly navigation system...VERY happy about this fact, and I have been using it with ease....extremely superior to anything out there in the car market, thank you for a job well done.. I am one happy customer!! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car!! Thanks!

Professional team. Yanaisi was able to locate the car I wanted at another dealer to make the deal happen. So far, so good!

Beware of this dealership, specifically Gilbert in Finance and Roy in Sales. We bought a vehicle from them out of state. The sales rep, Roy and the finance manager Gilbert gave us the song and dance about how they had an out of state agency handling our registration. After we left with the vehicle and signed a contract they tried to bring my husband back in to have him sign another contract, when the sales person lied and said it must be done electronically to lure him back to the dealership. There was nothing electronic, it was a decoy. Gilbert the finance manager miscalculated the registration so instead of dealing with their mistake, they made their mistake ours and never sent the registration or filed the taxes. They then mailed a third contract. A deal is a deal guys. The second contract the payment went up, as did the third. Too date we have never received the registration in which these guys all lied about producing.Gilberts reasoning is that our crazy state charges too much in registration, however he had lowered the sales tax payment by more than the registration, effectively trying to pocket that in the reshuffle. One thing to keep in mind is my husband purchases the fleet for his company. These guys are employed criminals, beware.We have filed a formal complaint with then attorney general and will keep on going. Just wanted to provide this public service announcement so if you are in the same room with Gilbert or Roy, get out.

The service staff was excellent! Bryant took care of every issue and was thorough in keeping me updated throughout the entire process.

Alex Garrido was amazing and looked after us during and after our car lease. Follow up phone calls just to check up on us and the car to make sure we are happy. If you go to anyone go to see Alex - he was friendly, helpful and thanks to him we will be returning to Gus Machado when it is time for our second car.

Gus Machado Ford is overpriced in most of their selection. Now the service department ....those are a great bunch of guys. Basically my four star review is due to the dealer having such an excellent service department as for the cars better shop somewhere else like Maroone Ford way cheaper.