Customer oriented, outstanding service, and a professional atmosphere from check in to check out. Special thanks to Christy S., service consultant.

Don’t buy a truck from here with aftermarket tires or rims. Doesn’t matter if they put them on or not. They will not rotate or balance the tires. Horrible customer service. Upper management won’t even reply or message me back regarding a complaint. Quite comical to spend 50k on a truck and can’t even get the tires rotated or balanced. Don’t sell the truck if you can’t service it.

Had my vehicle serviced at Charles Boyd Chevrolet and was very pleased with the professional service, speed and the service team. Thanks again.

Fantastic customer service and the best prices around, both for purchasing a vehicle or having yours serviced.

They nice people..very helpful and did a great job on my vehicle. I was very satisfied with the work .

Requested oil change only. Was told tires were rotated for free. Picked up my vehicle and halfway home my vehicle shifted hard and the check engine and traction control lights came on. I called the dealership/service department 3 times and no one answered. The call kept returning to the main desk. Will not return. Vehicle will be serviced at another dealership from now on.

The work I needed was completed very satisfactory. Everyone I talked to were very helpful. Overall great service.

They are the most helpful device department Ive ever been involved with. Tim is a pleasure to work.

Great car buying experience ... every time!!! Very satisfied repeat customer

Great people to deal with. Got Veteran discount, great service and timely repair

Great people to work with for our new SS.

They were extremely timely and got the hob done! My only thing is that the truck had a recall for the airbag and they said that they did fix the problem. But when I called and asked why is the airbag warning light is on the guy said that I would have to come back and pay $130 to diagnose why the light was still on.. I figure you should have done that when you replaced the airbag in the first place!!

Nice clean showroom to wait for the work to be done on my truck. Had an area the I could work while I waited and staff keep me informed of the progress on my truck.

I received excellent service. Mr. Bobby Wilkins and your service man Tim are the best. I received a call from Mr. Wilkins the following day. I appreciated his concern.Therman Garner

Got an oil change, but Im going to need 3 filters on my next oil change and I would have liked them to have asked if I wanted to do it now or on my next oil change but they did not and I told them.

Service was great. Everyone was very helpful and friendly!!

Highly recommend, these guys are fair unlike most dealership service departments.

Good people Charles Chevrolet dealership go every time I need them

My first visit to Charles Boyd was a great experience. They were very friendly, professional, and prompt with their services. My truck is performing much better as they predicted. I live less than 10 minutes from another dealer but their customer service makes the 45 minute drive worth it. I will not hesitate to use their services again.

Excellent, friendly service. I had a problem that was difficult to identify but they found it and repaired it very quickly.I will definitely do business with them again.Thank you!

Even though I was just in for routine oil change, tire rotation, and inspection,you are NEVER treated routinely. All staff, from the owner to the mechanic,speaks and makes you feel as though you are the only customer there. Always a pleasure to do business there! David

Could not say enough good things about this dealership. I searched for weeks for the right vehicle and test drove some at other dealerships. The experience at Charles Boyd was by far the best I have ever been through. Found the car on the internet and filled out the form. Got a call the next morning from Charles Hillard as well as a text from one of the sales manager. I spoke with each regarding some concerns they answered every question without issue and were very patient with me. I finally had time to drive the 40 minutes from Raleigh to Henderson and it was worth the drive. Charles even came in on his day off and worked with me and my wife. He reassured my wife on questions she had. Everyone from Charles Hillard to the sales managers and the financial manager were so polite and professional. They bent over backwards to help us out and we walked away with a very nice new to us 2015 Suburban. The staff will make you feel comfortable to be there, nothing like any other dealership I have been too. I have been at four other dealerships in the past few weeks and my experience at Charles Boyd was by far the most impressive. If your in the market for a vehicle and want to deal with a Five Star staff do not hesitate to make the drive if you have too. You will not be disappointed.

I stopped by the get a oil change I got there a lil early and they took me right away the staff was very nice and the environment was very clean I will definitely be going back to have my car serviced with them

Great place to do business with. Service and sales are great.

Polite,curtious

Christy is a superb, conscientious, and knowledgeable service manager. I wish we had her talent in Maryland.

Courteous, friendly and professional service department here!

I had a review on here that wasnt accurate. I apologize for what I said about Charles Boyd Chevrolet. I was upset over something that was beyond my control. Charles is a fine man personally to deal with. My next new vehicle will be bought there. Dianne is a great salesperson and it was so nice dealing with her. Tim in service is the best service friend a man could have. Everyone there is so so good to talk to also. John and Russell are great friends to have on your side at this business also. When youre ready for a new car or truck Charles Boyd is the place to deal. Thank you!

I recently had some extensive work done on a 2005 Chevy Silverado at this dealer. I continue to be impressed by the level of quality work and professionalism of the entire service team under the direction of Tony Crabtree. Thank you for the job well done.

I had a wonderful experience while visiting the Charles Boyd Chevrolet Cadillac Dealership.They had all of my concern in a very outstanding way.I will always take my business to Charles Boyd.

This dealership and service center is the best for my automotive needs. Theyve been servicing my vehicles for years.Thank-you to the staff and employees of Charles Boyd Chevrolet, Cadillac, GMC and Buick. Keep up the good work.

I have taken my 2006 Chevy Colorado and my 2005 Buick Rendezvous to Boyd’s Chevy in Henderson. I have spent thousands of dollars on repairs with them. I have several vehicles so l don’t drive them all the time. But when I get into my vehicles to go somewhere, I have the same problem that I had before I paid them. So they always have an excuse, but I am out of my money, and my vehicles are still in need of repair. I didn’t fall off the turnip truck because it’s takes them 2 or 3 times to fix the problem and I am always charged again. These are my cars that they are repairing, not my husband. I don’t like incompetence. I am a senior citizen, and I don’t need to be broken down on the highway. I will never come back again, And the dealership in Oxford isn’t any.better.

Excellent environment, professional and friendly staff. Highly recommend Charles Boyd for your cars maintenance

AlWays courteousprofessional and prompt.Andalways appreciate their expertise and attention to detail to keep my car running smoothly and me safe.

Charles Boyd of Henderson has bad service department.They are too high for their services, also will not let you take a car.... they would rather let you sit for 3 hours for just a oil change.

Diane was an excellent sales person. She shows you everything you need to know to get started with your new car. She listens to you and answers your questions. Joan P. Hight

I was very pleased with the service that I received.

I emailed the dealership on Friday, July 3rd to make sure the vehicle the vehicle I wanted was available. On Saturday morning July 4th stating that the vehicle was available July 4th, the price and asking if I wanted to make an appointment today or tomorrow to come test drive the car. I didnt want an appointment so I just drove up there .( Almost 2 hours) I didnt see anyone. I called the cell phone number on the email and told the salesman I had gotten his email this morning and was there to see the car. He said his boss decided to give the the 4th off this year. I told him that would have been nice to know before I drove 2 hours to see the car. His response was Oh. Very disappointed.

Had a recall fixed. It was done professionally and all in less than an hour!! Worth the 35 minute drive!!

Phenomenal customer service and a good family feel. Will definitely miss you all

Great dealership! Even though I decided to postpone my purchase for a year, I was treated very well. I worked with George Flowers, and he could not have been more helpful and professional. The same can be said for Brian Boyd. I look forward to working with them in the future. I highly recommend this dealership.

Had the best experience at Charles Boyd!! Got me back on the road in no time! Very knowledgeable people in service!!

Great service. Very courteous!

Fast courteous service with excellent communication. Waiting room was prepared for social distancing.

I had a great experience at this dealership! Charles Hilliard was the best sales representative I ever dealt with. Handled everything possible by phone to save me a lot of travel time and hassle. Deal was done straightforward and fair. Surpassed all expectations.

I was greeted with a smile and a brief discussion as to the purpose of the visit, what would be expected and the estimated time of delivery (completion). When I returned the vehicle was ready. The service attendant explained my bill and ensured that I understood what had been done and without hesitation checked me out (to pay my bill) and was extremely pleasant and friendly and calm and wished me a good day.My experiences with this service team has always been top notch. I enjoy bringing my vehicle in for service and the interactions that I have with the entire service department. In my over 55 years of working with dealerships this is by far the best dealership/service department I had ever been accustomed to. Charles Boyd Chevrolet is definitely at the top of my list and the entire team and ownership should be extremely proud. They are, all, fantastic.

Like visiting with family. Always look forward to service appointments, and visiting with staff.

Need a new car, lower your prices

Told Christy the problem, she got me in, team got my Corvette transmission sorted, and they got me out the door all within very reasonable time.Very professional and I felt confident of the service performed. A+

I am 58 yes young and have purchased many cars in my lifetime. I have to honestly say, I have never had a more pleasurable, no stress, no haggle or pressure, buying experience in my entire life. I drove 2-1/2 hrs to Henderson and would drive 8 if I had to to buy from them again . They have easily earned my respect and loyalty to their dealership and family . I would highly recommmend this dealership to anyone who is looking for an honest, no hassle, great deal . Congrats Charles Boyd Chevy . You are truly 5 star rated .

Great staff, best buying experience of any car dealership. Diane is great

A great place to buy a vehicle .....I had inquired about a vehicle they had in stock..they followed up and we set up a time I could visit...the vehicle was clean and waiting at the door when I arrived....Bobby Wilkins was ready to show us the vehicle when we arrived ..... great experience!!!!No games...no gimmicks...just what you would wish for when buying a vehicle....a dealer that really appreciates your business...and he (Charles Boyd) is normally there to make sure that your buying experience is a good one...We recently returned to have our vehicle for normal service.....the great experience continued !!!!!!You will not be disappointed !!!

Professional staff, courteous, friendly, professional. Even if you dont purchase a vehicle, they treat you in such a manner that you go away feeling as if you had bought one. I had my car service there and they were great, answered all my questions and addressed my concerns. Again very professional.

I am 63 years old and bought my 1st new vehicle when I was 19. Over the past 40+ years I have bought new and used vehicles and that number would exceed 50 + vehicles from all brand sellers of vehicles in Raleigh NC area. I spoke with John Cash on Friday afternoon and he had the exact vehicle I was looking for and we pretty much determined a price before I drove from Raleigh to Henderson. He DID NOT try to take advantage of me even though he had what I wanted. I went through the quickest and least effort on my part purchase and loan process to buy that vehicle that day. John Cash did not try to hard sell me or push me in any way. I wish that I had bought every vehicle I have ever owned from him. He is an INCREDIBLE asset for the Charles Boyd dealerships. He will see me from now on whenever I make another vehicle purchase. I hope that the owner of this dealership sees this review about John and realizes how well that John represents his dealership. John is not a used car salesman stereotype. He is a professional that knows his business and knows how to treat people. I gained a new friend when I made this purchase. My name is Hardy Mills from Raleigh NC

From sales to service at Charles Boyd Cadillac I have found the dealership to be superior in openness, the ability to let a person feel special, yes so glad I came. Charles Boyd so glad I came.

Excellent and fast service. They came highly Reccomended from a friend, and didn’t disappoint.

I bought a SUV from here about 2 months ago and I would do it again in a heartbeat. I had been looking for a new car for awhile and when I saw (the now mine) GMC Acadia there I knew I had to have it. I drove 2 hours to get there and they had it pulled up and waiting for me to look at. Everyone there was so nice and accommodating. We had to say past closing to get all the paperwork done and we didnt once feel rushed or unwelcome at all. I would definitely recommend this dealership to anyone, It is worth the drive! Ask for Thomas Mosley, even though I am sure anyone there would be great. Thank you guys a thousand times over for again for being the nicest, least pushy car dealership around!!

Great service 👍👍👍

Took my 2008 hummer in 3 days agoIt had to be jumped off several times. I drove 60 miles to this shop. The lady called me later saying it needed a battery cable. Bill would be 880.00. I told her I did not think that was the problem but she said it cranked without being jump and that was itI went yesterdays to pick it up. My daughter dropped me off and headed out to s Boston for a meeting. I told the young lady again I did not think that was the problem but I took the keys and went to the hummer. It did not cranked. It is still there. I will never go back here.

The customer service provided by the people in the service department is by far the best I’ve ever received from a dealership setting! Communication was top-notch and I felt like a priority. Great people- great place!

Second purchase at this dealer and both times had a great experience!

You were so happy to take my money for numerous vehicles at your location w cash. You loved me. Saw you in public, barely acknowledged me. So happy there are many dealerships i can take my cash to.

Excellent customer service and good ol down to earth people who take care of there customers.

We absolutely LOVE Bobby Orr and the whole staff at this dealership-we have been doing business there since 1999. Every time it is time for a new ride we already know we will be at the Henderson NC dealership (we live in VA) because they are just AMAZING!!!! Can not say enough good stuff about this business!!!! Tommy & Christy Kidd~ Virginia

Good dealership, friendly and attentive workers. Fair price, detail oriented and easy going interactions, not high pressure. Highly recommended.

They were ready for me as soon as I got there; they explained everything they were going to do and performed the service in a timely manner. Everyone is friendly and a pleasure to deal with on every level. Im always sending friends to them to buy their next vehicle. They treat you like family, like you matter to them. That is becoming rare in todays world.

My daughter and I were on an 18 hour trip to Vermont from Atlanta. My Cadillac threw some errors and became undriveable. We made it to Charles Boyd Cadillac and they took great care of us. They treated us like family and made sure we got back on the road the next day. They took us to a nice hotel across the street and picked us up the next morning when the car was ready. The service center was first class and everyone at the dealership was helpful and extremely nice. I have never had such a great experience despite such a stressful and frustrating situation. Thanks to them my daughter and I will have a great vacation and holiday trip.Special thanks to Freddie for driving us around and a huge thank you to Ronnie Wilkins for taking care of my Cadillac and my family. You guys are the best.

Pretty typical dealership. I had contacted them about a 2016 Silverado and they got to within $300 of where I needed to be. Of course, they wanted their doc fee but I refuse to pay ANY fees above my taxes and tags. The negotiations went on for approximately 1 week. One guy would call, then another (manager), then another (super manager), then another (Mr. Boyd), then another (president of managers?). Mr. Boyd was a little snippy on the phone, so I decided then and there that I would not buy from them. I recently reviewed them on another site and mentioned my disgust with their doc fee, and their reply was legally they cannot remove the doc fee from the paperwork. FALSE! I challenge them (or anyone reading this) to find the law that forbids them from removing it, and to show me the value it creates for the customer. NC General Statute 20-101.1 allows for reasonable documentation fees to be charged, but states clearly that dealerships are NOT REQUIRED to charge them. Folks its simple: Dont pay the admin, doc, closing or any other fee of a different name. IT IS PURE DEALER PROFIT AND ADDS TO YOUR MONTHLY PAYMENT! If they say they cant take the fee off their paperwork, or we have to charge you because we charge everyone else, LEAVE. I bought a 2015 High Country with 9,000 miles on it from another dealer who did not charge any fees. If they dont charge fees, then why is Charles Boyd Chevy saying they have to? There are dealerships out there that are willing to do the right thing; just not here. I have continued to ask via Facebook for a call to discuss the doc fee, but they have not.

Bobby Or treated my mother like gold. I personally bought two vehicles because of her experience. The dealership has a great section and well worth the drive. Mr. Boyd is normally walking around the showroom and is very personable.

The people was very nice.

It was one of the best experiences I have ever had at a car dealership. Matter of fact one of the best experiences I have had at a business period. Everyone was so friendly, professional, attentive, and got me in and out in timely manner. They earned all five of those stars!

Great dealership and service department.They take the time to make sure you are satisfied every time you are there.Highly recommend this dealership!!!!Worth the drive.

The best service and attitudes in any dealer ship in N.C.

These folks treat you like family. From the owners, Charles, Brandon, and Brian, to the sales force, John Cash, et al, to the service department, Christy & Tim, you are treated with respect and friendless. We drove back from Florida to get service and see everyone. Well worth the trip!

Visiting family and 400 MLS away from home and I needed a wheel bearing replaced with no appointment. Friendly and honest service department, highly recommend this dealership.

Front end alignment on my escape, great job, professional staff, five star rating

Excellent service and very customer friendly Service Department Personnel

Excellent staff, full of knowledge, eager to help with all your vehicle purchases, service work and specialty parts orders

Great service!!

Great dealershipWeve bought 2 vehicles from them .Highly recommend these guys

Felt very comfortable doing business with this dealership. Not sure if we will get the deal we want, but its a nice experience, very pleasant and welcoming.

Service Agent Ron was great!!! He always provide a caring performance. Pastor Lenny Frieson

Excellent place to buy a new and used cars or trucks

Very friendly people good pricing everyone works hard to help with all your needs

Great Dealership! John Cash went out of his way to make sure i found the loan i needed! Highly Recommend!

I took my Malibu in for regular servicing, in addition my key fobs were not working. Of course each time that my car needs servicing, I end up paying an additional 2 to 3 hundred dollars for something they claim is needed. This time wad no different, but I needed it ready for the winter. They claimed new tires were needed, ok, mount new tires (asked for one of the old ones to use as a spare...we threw it away.) Key fobs were not opening all doors, ok (so why program fob and only 2 doors open). The answer I received if the key fob opens the driver door weve done our job. Still shaking my head on that response. I dont understand, why would I pay $185 for new fobs and reprogramming only to have two of the four doors to open and only one fob working. My question was why wasnt I made aware when I picked up the car, his (managers) response She should have told you. Then to make matters worse, I was told, we will fix it without labor charge and you buy the part....cost of part $416 per door.....In all that day, I spent over $1500.00. Ive always taken my car to this dealership, but this is my last time. Upon leaving today after talking with the manager, he had the nerve to say let us know if you want us to repair the doors. I havent been that angry in a long time, but today I could have blown spoke through my nostrils. I guess it is because Im a women, management can tell me anything and I should believe it. NEVER AGAIN WILL I TAKE MY VEHICLE TO CHARLES BOYD CHEVROLET OF HENDERSON!!

Nice dealership, friendly staff.

Great friendly folks! Charles Hilliard was professional and courteous.

They served our truck quickly and got us back on the road in a day.

This is one of those rare companies that just cant be touched. This dealership has unique ability to find you a deal on cars and do it with such class you dont think twice about shopping any other place.

I like the customer service and waiting area here. I have not been let down.

Good place to buy a car, the people are friendly

Dont take your new key fob to Charles Boyd Chevrolet. They will try to program it for you, but if they cant, they will still charge you $53 pus tax. Then what do you have?

Employees were very helpful

Service was very good and professional..

Great place to buy a ar

Great customer service and fast

My number one place to be, very well maintained

Staff was very nice and knowledgeable.

Great customer service but the service is slow!