Gonzalo was very helpful and informative and nice guy

My husband and I are full time RVers and needed a good hotspot and data plan for internet on the road. We had the best experience at this location!Chris and Vincent answered all my questions about their data only plans. Even calling to find answers to questions they werent sure about. Chris took time to help me search for a high end hotspot that would be able to handle our remote jobs.We ordered it online when we got home, and returned to the store once it was delivered.Gonzalo helped us purchase our data plan and set up our new hotspot. He unboxed it and made sure it was working before we left the store.All three of these employees were helpful, friendly and professional. They went above and beyond to give us fantastic customer service. We really appreciate them and wish more businesses treated their customers like they do. We would highly recommend this location.

Gonzalo was very knowledgeable and helpful great person to meet

Awesome and great service I got in this location the sales representative both were so great My wife came out of cricket so very happy..

Gonzalo was the best! He helped both my boyfriend and me pick out phones tailored to our needs save money on our phone bill and was really friendly and receptive to any questions or concerns we had. Now I have a phone service that wont drop calls on me!

Gonzalo really helped me out on finding what i needed and was quick on his job! Perfect customer service! I highly recommend cricket and make sure you ask for gonzalo hes GREAT help!

Gonzalo is great, quite professional, thorough,and took the time to explain and answer my questions. I am quite grateful I got the opportunity to meet Gonzalo and that he attended to the purchase of my new phone! Thank you Cricket, for having great personnel like Gonzalo!!

I love the service hands down the best with unlimited everything no contracts on At&t service. Who could ask for more..... I just upgraded.....

Excellent customer service. I came in to this store looking for a new phone and plan. Their manager yesely was super helpful and nice. I am extremely satisfied with what I bought and their service works amazing. Definitely recommend this store.

I would like to say Im very satisfied with Vincent and the way he helped me in the store if I can give him a plus I will give him a plus never let him out of your sight hes a good business salesman I would like to say thank you I appreciate your help and Ill be seeing you again thank you Vincent

I had such a great experience while I was there their staff is very helpful and with a great attitude. Definitely better than other locations here in Hemet. I will be returning customer and will recommend to friends and family

Gonzalo was so sweet and he gave me excellent customer service he went Far and Beyond I then had to go back the next day and Chris help me and he as well went Far and Beyond Cricket should never let the man go because they give excellent service here Ive been loving to come to this store since I found out that theres nothing but young man working there who care about the customers thanks Gonzalo and Chris for such excellent service

Gonzalo what’s very helpful I will definitely be returning 🙂

I haven’t had the service long but that store experience was nice Vincent helped my boyfriend and I set up our iPhones.

Gonzalo was wonderful help. He went above and beyond. He is a five star.

Gonzalo was very noble and nice and fast highly recommend him

Gonzalo was very smart and helped me with everything i needed highly recommed him

Gonzalo was very knowledgeable and very helpful. Highly recommend him

Really good costumer service very helpful ask for Vincent

Im writing a review for cricket store at 3511 Stetson Ave, Hemet CA 92545.I came in with an issue regarding my phone data.The teams staff were assisting me with my issue and were very friendly and patient with me for I feared the worst.In the end it was associate Cheyennes customer service and knowledge that was incredibly helpful and informative to solving my problem that plagued me for weeks that helped to avoid a complete factory reset on my phone and saved all my important data.Im relieved and very thankful for her hospitality and out of the box thinking, and I highly recommend her service.

Yesely was very helpful on all my issues:)

Yesely was great and helped me switch from spectrum. :)

Gonzalo was very helpful got me a new phone

Every time I come here it’s always great service and I leave satisfied I’m due for another upgrade and can’t wait either

My experience with the attendant by the name of Yesely was very nice and had a great attitude.?!!! We need more people like her💕💕

Yeseli gaves us good customer service.

Vincent is very professional and excellent with his job.

So as we get to the store all the staff is outside having a fun time we walk in and there is nobody in the store we are then greeted by one girl in Spanish she said hi as shes walking in. I only went in there to take care of my grandpas bill, hes a Spanish speaking man. So soon after another employee walks in and joins the 1st female. They couldnt look us up with the number making is feel we were not giving them the correct number. As if we were that stupid, she even questions if we even were with Cricket I made it clear that we had paid his bill at other locations, the proceeds to see his phone to call it and see if we were giving her the correct number. Over 5 minutes of this goes on and me looking at the female outside flirting with the guy outside who was in charge finally the girl inside goes to find her and yells her whats happening. They finally get to messing with their computer and trying alternate ways to find him. They never apologized for this whole thing. It was frustrating and customer service sucked. Then when my grandpa is finally located they want to charge him for paying his bill after all that BS they are quick to pull money out of his hand but request his Pin. Hes never created a pin so then they find a quick way to override and charge the bill. I was pissed off already and told them just to give us the money back and wed take care of the bill elsewhere. I dont have Cricket but I feel my grandpa didnt get the service he deserved. I will never take him there again. I feel they are not professional and if they knew he only spoke Spanish why not attend him in that language when you know how. Either Way he has me as a translator but he did not feel greeted or treated with respect by these girls.

Very friendly knowledgeable staff

Very dissatisfied!I came here to pay for service in person, because I prefer to talk to people face to face, I arrived just after 7pm and tried to open the door and it was locked. The woman in the store looked at me and kept going about her business closing out her drawer. Im standing outside for 10-15 minutes in the cold waiting for her to finish going back and forth between the desk and the back area. Then she finally tells me at 7:20pm Were closed. She said something else but I couldnt hear it from all the way across the store, with the doors closed. I was running around town the next hour and a half trying to figure out how to pay my bill because she closed early and didnt have the kindness to put a sign on the door or at least come tell me rather than watch me pacing to keep warm for 15 minutes and then shout across the store and through the doors that were closed; even though the hours on the door, online and the cricket customer service people saying that it should be open until 8pm.I like cricket as a phone company and the customer service personnel over the phone are very nice and helpful but I keep having bad or wired experiences with store locations.I hope someone will look into this matter, because even if you have a legitimate reason to close early, put a notice on the door or come tell the person pacing outside to keep warm that youre closed. Im a short, non imposing, female and the employee was a female she could have come to the door not even unlocked it but explained that they were closed early for whatever reason and then thatd be ok. I still wouldnt like it but I can respect that and be willing to come back to that store. Now Im not sure Ill recommended that store. If I visit again Ill update my review based off that visit.

Gonzalo was very patient and oKnowledgeable and was very professional

Nonies was very knowledgeable on product and service. And very personable. 🌟

Gonzalo was very helpful and the store was very clean highly recommended this store

This place is great...Cynthia knows almost everything to help you out. And she never has an attitude about stuff. Shes helped me out a lot and I will only go to her. Sshell work it to get you the best deal witthout getting you jammed up later..

Cynthia is AWESOME!! She went out of her way to give the best deal. I dont know why anyone would get cell service from any company other then Cricket. For even better service, defiantly go to the Hemet store n have Cynthia hook em up!! 👍👍😉💗

Cricket talks about NO CONTRACT but they lock your phone for 6 MONTHS EVEN THOUGH I BOUGHT MY PHONE FROM BEST BUY UNLOCKED. CRICKET SUPPORT SAYS IN ORDER TO UNLOCK THE PHONE IS TO GO THROUGH CLAIMS DEPARTMENT THEY PUT ME ON HOLD FOR 2 HOURS THEY WANTED ME GO HANG UP. BUT I IN ASSISTED TO STAY ON THE PHONE. THEY ARE GOING BACK AND FOURH SAYING ITS LOCKED/ UNLOCKED THEY DONT WANT TO UNLOCK MY PHONE BECAUSE I WANT TO SWITCH OVER TO VERIZON. TELL ME WHY IF CRICKET IS NO CONTRACT HOW AM I LOCKED INTO A 6 MONTH CONTRACT PHONE SERVICE WITH THEM VERIZON/ BEST BUY TOLD ME THEY LOCKED MY PHONE IN THERE SYSTEM. ALSO THEY LOCKED A FEW OF MY FAMILY MEMBERS SERVICE IN THE CONTRACT. THE WAY WE GOT OUT OF IT WAS WE DID A TRADE IN WHITH VERIZON AND GOT NEW PHONES... BE CAREFUL IF YOUR PHONE IS UNLOCKED BECAUSE THEY DO LOCK YOUR PHONE IN A 6 MONTH CONTRACT. SINCE THEY DID LOCK IT AND I HAVE THE RECIPIENT FROM BEST bUY SAYING I BOUGHT MY PHONE UNLOCKED ITS TURNING INTO A LOSS SUIT. SO THEY BE HEARING FROM MY LAWYERS BE AWARE!!!!!!

Cricket is the best company by far, and their store stationed here in Hemet lives up to their companys superiority! When we switched to Cricket, we got great service from both our phones and the employees on their shifts. They explained everything, and if you dont want what they suggested, they stop pushing you into it. They explain any th ing that you dont understand about a phone and even why you get random ads on your phone all the time, even after deleting all of the apps you downloaded. They provide the best of service and they tell stories about themselves and their phones, making you feel more comfortable with them as you are there, rather than letting it feel like they are robots. If they dont have what you need, like a case or screen protector, they can order it for you to their store so you dont have to search endlessly everywhere else. Please, if you want a better carrier and you want great services from the employees, come here!

Gonzalo was very knowlge and fast

Awesome staff i want to thank lydia and cinthia for being so patient with me. The only downside to visiting is they have no ac and it smell musty inside. They need to get that fixed before someone gets hurt.

Went in this morning since i decided to leave T Mobile. Vanessa and Katherine were extremely helpful and easily got my phone switched over and number ported. Everything is working as it should and my monthly bill is now 30 bucks less!

Excellent service from Gonzalo, Thanks!!

Horrible store! Straight lies. Don’t believe one word they say. It’s a bunch of teenage girls playing ghetto music outside and smoking. Manager needs an attitude adjustment. Overall trash though :)

Great poeple best customer svc hands down best crixket store experience great job thumbs ☝

I am a existing customer of Cricket. I went in today to replace a broken phone. I asked what specials they have as I could only afford a cheap phone and was told they were all out, only had phones starting at 100.00. I said to my daughter I guess Ill cancel this line for now as Im paying with or without a phone. The clerk then said hold on went to speak with someone else and then said yes we have just one.I said ok Ill take it. I did say your inventory is always low as I waited 2 months trying to get a screen protector which never came in so have up.Long story short she proceeds to argue about screen protector instead of selling me the phone.Finally I said this isnt why Im here,Im here to make a purchase are you going to sell me the phone or not.She then said Id have to wait 10 minutes,I said forget it horrible customer service, they act as if were bothering them, mind you I bought 3 phones and have 3 lines.My daughter so upset over the treatment she told them how terrible service was in no uncertain terms.We leave almost to our car and the 6 ft talk salesman comes out screaming at us,I turn around, he said have a nice day butches. I felt threatened.When I called back to get names and owners number, she said I was racist.I hope this is one phone call monitored and recorded as never once anything out of my mouth.Since when is it racist to complain about bad customer service. Reading this over some misspelled but not retyping. The one girls name is Kathyrin and I see already another complaint on her. Phone service isnt bad and is affordable but I will not recommend not step foot in this store ever again.

My dad and I showed up with a problem. A clerk from a different location mixed up my dads account but the employees from this location solved it. Thank you very much

I still have cricket but I think it should be cheaper an I dont have free hotspot. They want me to pay $10 a month. That aint gonna hapoen

Worst customer service EVER!! Laziest people. Cricket you need to hire new employees. Worthless manager!! If you need assistance, the staff there will send you to the Perris office or tell you to buy a new phone at Walmart. Really?? Do yourself a favor and go straight to the cricket office in Perris.

Look I came here from TMobile and cynthia helped me...then when I put my husband on my acct. She hooked us up!!! Her knowledge is supreme! so for now I like this place. If you just deal with her, I think your experience will be grand. HEY CRICKET...HOW ABOUT A RAISE FOR CYNTHIA..SHES REALLY THE ONLY ONE WORTH A DAM THERE!!! hahaaa no Im not her family or her friend!!

Best customer service! The manager was amazing!

Excellent customer service! We were very happy with our purchase.

Cricket wireless is a scam! They dont believe in customer service! They offer a so called bridge pay that says you can pay a partial payment then have 7days to pay the rest! Thats so not the truth. After you pay more then half your bill they will change the due date for the remainder. They tell you via text! But if you planned on paying it on your next payday 7days later you are screwed! They will want a full payment!!! What a rip off!!! And forget talking to customer service! That will get you no where. And they dont care if you cancel your service! They have NO customer appreciation! So if your thinking of going with Cricket wireless DONT do it!!! They are a scam!!!!

So so store. I wish they would cut back some of those petty fees like activation sim card fee No one likes too empty their wallet just to get a phone service going .

They are very helpful and are very friendly people who work there

Cricket sucks the agents own words all they want is to give you a out date smartphone or sell you an over priced one, I switch over for the reason I had boost mobile and there service didnt work half the time, long story short if you go in to switch over and get free phone its a Moto E (2nd generation)and I have had two which has caused nothing but stress freezing up and its way out of date I told Katherine that and the only reason I excepted it was because they are AT&T now and that service works great but there swindling for to make money selling smartphones and will not help in any way.. I am Switching back to Verizon tried them all Verizon doesnt give out out of date smartphones as well as boost mobile, Boost mobile actually gives up to date smartphones to bad there service dont work well or I would have not switched. Good bye Cricket greedy bastards..

Yesely is the best

Dont wife got her hair cut

Very nice helpful ladies

They always take care of me

Zero if possible. Terrible

The manager was super nice

Very helpful.

Always helpful

All ways Good

New employees. Not good customer service. Very short not enough knowledge!!!

Very helpful

Manager Cheyenne needs to be replaced

I love Cricket

Terrible customer service

Manager gave me a huge discount

Can reboot my phone there

I luv Cricket😚

Love this service

Never been there.

Friendly staff

Gonzalo very good attention, and pleasant.Thank you.

Yessely was very kind to us and we will be back with her very soon :)

Good Attention Gonzalo was very professional.

Very good service with yesely 😊

Gonzalo helped me a lot

Great service