He was the best SALES REP EVER!! VERY PRECISE AND KNOWLEDGEABLE OF THE PRODUCT! HAD US SETUP IN NO TIME! HE DEFINITELY PUT ME IN THE GAME WITH MY JOB PERFORMANCE ALLOWING ME TO WORK ON THE GO!! GREAT CUSTOMER SERVICE!!HES A KEEPER!!!!

Rob here is the best at AT&T, I came in with an idea and he hooked me up with a better plan and a lower bill than I was expecting! I wont see anybody else for a phone, like dont even talk to me if you aint on his level! Somebody give him a raise or promotion or company car! - Todd Broom

Rob was such an amazing help. I came in confused and scared cause I couldnt get service on my phone. As soon as I step in the store, Rob greeted with such love and open arms. I felt so embraced as he embraced me. He told me he would take care of me and my technical needs. I really appreciated Rob and would highly recommend other customers to ask for him. THAT BOI NEED A RAISE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Danielle was very very helpful and respectful and very patient with us as we were trying to get our phones. Her and the employees that stayed after closing were not rude or mean about it. Thank you for being patient with us and taking the time to help us!

Demetris helped me on two different occasions with turning in 3 phones I upgraded. She was super helpful and friendly! Made the process extra easy and no hassle to me at all!

Demetris was very good at helping us today. She was patient and helpful in directing us to a better service plan. Great smile and personality.

Madison was our consultant today and we could not be more pleased with her expert knowledge of all things AT&T. We will definitely be return customers! Thanks Madison # 5 Stars ⭐️⭐️⭐️⭐️⭐️

Fast friendly and knowledgeable. Dont push a sell on you. Actually listen and find what works best for you.

Special thanks to Danielle, Timaria, Quintez and Manager Tina for your quick and courteous customer service. I appreciate you talking with customer service until my issues was resolved. I highly recommend this store.

Arthur Quinn has been an amazing help to me on more than one occasion. He has been great.

Joy was absolutely awesome!! All of the staff is kind and curious! This is a Corporate store, and the absolute best if you have any issues go here!!!

Once again a great experience at this specific AT&T. Tamaria took care of my family again and had us in and out of there with a brand new phone in a short period of time. She’s always very kind and is also knowledgeable about the products and plans we purchased! We will be back!

Best AT&T store I have ever been to !! These people are very patient, informative and helpful ! Ask for madison if you stop by, she has more knowledge than most people and will solve any problem !

I had a very pleasant experience with Tiana on today. Upon arrival to the facility I was greeted warmly and was told HONESTLY the answers to all questions I presented to her. She went into the area where the phones are kept and found the one phone available. My happiness was her priority- her mission was to make sure she gave exemplary customer service- I must say- MISSION ACCOMPLISHED. Great interaction and you have a great team member on board!!!

If you ever need to see anyone at ATT always see Rob at the 98 store! He has been the friendliest and most helpful person Ive ever spoke to with ATT!

Rob at the Hattiesburg store is amazing! He was so helpful and attentive to all my needs!

The support tech was super patient, understanding, and kind. She gave clear instructions and the wait wasnt long at all. Overall a really great process and look forward to doing business again!

Great and quick experience. Danielle was so nice and helpful!

ATT sent me an advertisement for ATT fiber in the mail.. but its not available at the address they sent it to. Mr. Rob said he would look into this for me. He was unable, although, to remove the phone landline bundled into my package that I didnt ask for and never intend to use. He said I would need to call the phone line to accomplish that. Xfinity can do that in store, why cant ATT?

10/10 Justin was helpful and nice, explained everything in a well constructed manner.

Timaria did an awesome job! Love her personality

The signal is wonderful but the only thing I don’t like about here are the small fees and taxes added. Although it’s so small it still adds up . I will say that I’ve been with a lot of different phone companies and this has been one of my favorites!

Tina & Madison are the best employees. Love coming here.

Team Rob all day! He work diligently to save us some money on our bill and he was very informative.

Joy powell was extremely helpful.. will be bring my friends back to get them a phone

Timaria was great!!!! VERY informative!!! She can solve your problem 😊

The customer service representative is kind and patient the best.

Timaria was great. Stop by and see her!

Timaria Mosely was the best rep! She was knowledgeable, helpful, and patient with me. All the employees were very friendly. Best experience I’ve had at an AT&T store.

Quintez and Timaria were very helpful

Johnny in the McComb store is the best salesman ever!

Timaria was amazing . GO SEE HER !

Quintez and Timaria was awesome .

Dajah, was very helpful, very informative and very attentive to our needs. She answered all of our questions with ease and listened to our concerns. She’s one of a kind! She went above and beyond to make us comfortable. She gave us all the information we needed and made the switch painless and effortless. We will definitely be seeing her again for our future needs and concerns. 😉

I have always had good experience with this store. Everyone is kind and quickly asks if they can help. Superb and knowledgeable service. I always worked with Matt and hes helped explain and answer a lot of questions. Planning going back very near future. Great store!

Worse customer service ever! Literally waited 30 mins for a curbside pickup. The guy literally walked outside looked at my car and turned around. The lady who called my phone about my pickup order was rude! Really need to let someone less ghetto answer the phone. 🙄 Complete idiots.

Very kind people there i was in and out the at@t representative was so respectful we had a good talk while i was there i will be returning back

Made a large purchase here a few months ago and the staff was very professional. However, we only noticed months later that the installment plan we were sold ridiculously overcharged us and caused us to have an extra phone number. Please thoroughly read any plans or contracts before you sign!

Shatina and Timaria handled all my concerns fast and effectively. I had not been able to fix my phone for weeks and came into this store and it was fixed within minutes! Also, I did not plan on leaving with a new phone, but Timaria sold me on the Flip Z 3.

I went there looking to start service and I was greeted by Matthew and tiana. They were so friendly and worked very fast to help me start my service. They are the best!!!!!

I enjoyed my experience! Nerissa was amazing! She provided excellent customer service the entire time I was there.

My experience at AT&T was way more than I expected. Demetris and Tina were very knowledgeable and were able to resolve issues with my phone. Thanks to them for an exceptional job!After several visits to the store with other associates, where nothing was accomplished, these two ladies were spot on.

Was lied to about hotspot service and received something different. After cancelling service of just 6 days was charged 149.47. This place is horrible, buyer beware. Imho,Place is just a money trap for the cons that work it.

Horrible experience at this location,Manager did not want to help me with a payment, that is why the kiosk is there for.Kiosk does not show the difference on data plan it only have amount to paid.So called manager (Brittany) was really rude, some other employee was the one actually help me with the correct amount for the service I needed to pay.

Excellent experience at this store !Ty went above and beyond to help and also offered other At&t services. Very professional yet down to earth and welcoming which is so important in gaining a relationship with your customers. Honestly, I dont find that very often anymore. Keep up the great work and God bless!

Great help hope the device works as good as they said it would

Matthew was awesome. He was kind, super efficient and took care of all of our issues. Great employee!

Manager James Brendal was very unprofessional. Waited over an hour to speak with him and he was MIA. Then when he did come in still wouldnt come over and try to help us. If it wasnt for Rob dont know if we would have ever gotten our phone. Would love to talk to James Brendan boss to tell about my experience.

Chris was awesome!! He helped us right away and we didnt have to wait long and he provided excellent customer service and had great knowledge about the products. I bought tons of accessories and cant wait to go do business with Chris again on that new Apple Watch ⌚️ deal

Arthur Quinn was absolutely amazing, very helpful, and funny

My sales Rep was very helpful. Met all of my needs, answered all of my questions and gave me great deals. I would tell y’all to go to her but i forgot her name. 🤣

Demétrius was extremely helpful with my plan

The rep was very professional and punctual and I was very pleased with the service.

Everyone very nice and helpful. Will come back

Great Job easy and great service!

Rob was a great help, very professional and courteous

Andrew set up a hotspot for my home and worked a login issue with my account. He was superb.

Tina was amazing. Helped me with my phone and technical issues. Truly went above and beyond to help me!! It is truly appreciated!!

Worst experience ever with att .. when is not one thing is another one..

Went into the store after going to another storefront and Best Buy and getting told different things by everyone. Dajah, Demetris and Tiana gave me the best service and answered all of my questions. They were patient, well informed, kind, attentive and made sure I knew all of my options. I highly recommend going to this location. I am very happy with the outcome after a confusing morning everywhere else. Thank y’all!

Super good rep for AT&T!!!! I recommend Rob

I was concerned when my phone locked and I couldnt find the pin number. At&t were aBle to restart the phone but I did lose my pictures. A big thank you to Matt.

Madison was really helpful and super knowledgeable

Danielle was very helpful, polite, respectful.

I came in needing help with my phone, Matthew greeted me at the door with a smile and was so friendly and helpful, he knew exactly what to do to help me fix my phone. He discussed deals he could get me and helped me get a new phone and transfer all my information over. He even helped me switch TV and Internet from Comcast. (which Im loving!) Matthew is an amazing sales rep, he made me laugh and listened to me, I felt like he truly cared about me and my needs, I cant recommend him enough, Ill definitely be going back to see him again when I need anything.

Dajah was great!

Great customer service and they had everything we needed

Matt was very helpful with my cell phone problems. And very friendly and courteous. I will definitely ask for him in the future.Cletus Morganc

Matthew was extremely helpful. He explained my plan and updated my Apple Watch.

The service is amazing. Matt is the best! The other employee were friendly also. I will drive over here just for Matts help in the future.

I had a very good experience with this store. Andrew and Tina provided exceptional customer service. I am very pleased with the service I received

Came to this store multiple times and unfortunately dealt with Tina, she was rude and unhelpful and had a nasty attitude when she found out i didnt want to buy anything, she said she didnt know how to help my phone and never seen the problem before. I came back and didnt want her to help but nobody else would help me either. I said i would rather drive to columbia than vome back and deal with her again. I called up here by accident meaning to call another store and Matthew answered, he convinced me to come back and he helped me. He fixed my phone in under 5 minutes and now my phone is working phone, ill make sure to only see him when i come in. If you want someone that cares about you and actually wants to help, come see Matt.

I came in because I was tired of Sprint, i had some questions about my phone and Matt helped me out and it was an amazing experience, he was so nice and friendly, he listened to all my questions and helped me understand things I didnt know,, he even showed me things on my phone I didnt know it could do. Im loving my new phone and watch as well as my new ATT TV service, Ill be back to see him when I need anything because I know he will get me the best deal.

If kind, friendly, treat you like family kind of service is what your looking for, then look no further! Go to the AT&T store located on Hwy 98 in Hattiesburg to let Chris and Tina get you taken care of! Excellent service and extremely knowledgeable as well as helpful! It was our pleasure doing business with them today.

I’m for the gulf coast went to att store in ocean springs and the would not help me with my issues. Came up to Hattiesburg to see if I could get some help. Andrew helped with all my issues with great communication. Even told Tina the manager they are doing a great job with customer service

I went inside the store last week to upgrade my iPad the representative name tag said Ty but I later found out his name was Bret. Bret told me he couldn’t upgrade my iPad said I need to go online.

Chris and Tina were phenomenal! They solved all the problems I had and went beyond with lowering my phone bill. I have been with ATT for years and I have never walked inside a store and received this type of service. They both deserve raises/promotions. Thanks again!!!

Very knowledgeable sales crew and they were very patient with my daughter choosing what she wanted and we will definitely be back. Thanks Guys 👍👍👍👍👍

Putting 1 star because I cant put zero!I have the Samsung S10 which has the SD card option. I have lots of pictures that are very important to me, so I put a SD card in so that I can move my important pictures to it. I went by the turtle creek location so that someone could tell me how to move the pictures to the SD card and was told they dont know how...WTH?? Shouldnt they have knowledge of their phones?? In the past, I went to the Petal location & everyone there was very knowledgeable. Maybe they should have them train the Hattiesburg people 🙄 HORRIBLE customer service!!

My experience is that it took me over an hour to be helped. Also there were at least 5 employees in the back that would pop their head out see how many people were waiting to be helped and hide again. Also the reps that were on the sales floor would keep running to the back for 5 to 10 minutes at the time. They seemed to be not trained very well at all. When calling att to help customers they could not get a representative on the phone. And it seemed that they tended to give no. Direct answers to peoples questions

Wonderful experience as always with AT&T. Amazing how patient Matthew was! I had my iPad in a tangle and he helped me fix everything. I’ve been an AT&T customer for many years and will never ever change! Thank you and keep this great service please!!

Tina gave the best service she was patience, she is very knowledgeable about phone the service, and all around very good salesperson. She was excellent at her service. She suggested sales, but we didn’t want any other products. A one sales person.

Mgr, who was initially helping us, passed us off unto another worker. While working with us, his attention wasnt client focused. The person that he handed us off to was very detailed in her explanations and didnt leave us til all questions were answered.

Matt was very helpful in fixing my phone. The AT&T store in Laurel told me they could not fix it and I would have to take it to the Geek Squad..I chose the AT&T in Hattiesburg and it took Matt 5 minutes to take care of it! Thanks Matt!! Matt also helped me with my plan. He was able to save me some money by making some changes. He has been the most helpful customer service rep I have ever encountered with AT&T. Keep up the great work Matt!

Matthew said he would help and prompted me to give a review while i was in store. Account was not fixed and i call back and told by Matthew himself that he no longer works there. Please do not do business with this company! Crooks and liars! Would not let me make 0 star recommendation!

Very unprofessional. Mangers don’t help when it’s needed, they walk away and are very rude

Associate (Chris Elder) demonstrated exceptional knowledge and a willingness to assist us, that we changed not only our carrier we purchased new phones and bundled our services.

I had a wonderful experience yesterday. I finally decided to upgrade from a s7 edge to a s20 5g. My retail sales consultant, Matthew Thompson, has excellent customer service skills. He sold me the phone, a phone case, and a car charger. So KUDOS TO MATTHEW !

Very good customer service ty was very good at assisting me customer service is really good

This is in regard to the 1 star review left by T. Taber. I was at this store paying my bill when Mrs. Taber was in this store. She came in with an issue about her speaker, I heard the girl working with her (whos name I cant remember) offer her an upgrade and offer to help her with an insurance claim. Mrs Taber started yelling at the girl, telling her AT&T is a scam and that she doesnt know anything and that she was unhelpful and stupid and that she will be leaving a 1 star review and calling corporate. I came here to defend the worker and let everyone that sees this know that Mrs. Taber was one of the rudest people I have ever seen, and a liar. Do not believe her 1 star review, the workers at this store are some of the nicest and most helpful people I have ever met, they are always willing to go the extra mile and provide excellent customer service.

Tina was very helpful and I was waited on in less than 5 minutes. She is very knowledgeable and was able to adhere to what I needed when it came to switching phone providers.

Attentive, knowledgeable and super friendly crew. Southern Hospitality at its finest. I will definitely be back and highly recommend this store for first time or experienced consumers!

Matthew was very helpful and knowledgeable when it came to helping me with my account, he was patient and kind. I will definitely be back to see him.

Matthew was very helpful in setting me up with deals and switching me to AT&T, he was knowledgeable and helpful, certianly knew what he was doing. Cant recomment him enough.

An excellent store.. Derek is the best at what he does.... I was in the store yesterday and met a young man named Seth. He was very nice, very knowledgeable, and bent over backward to help me.... He was very informative and did not act like he was trying to rush anything... He is the kind of guy that any store would be very fortunate to have. This store has well trained, courteous associates..... That is a great reflection on you Derek.... Thank you for leading a great store.... Keep up the fantastic job!!!!!Terry Johnson

Rob was great assisting me with my new purchase of my phone. Great customer service.

Matt was super helpful with all of my questions. He took the time to go over the differences of each phone as well as looked into my bill to see if he could save me some money.I would like to mention his manager however. She was less than friendly and was carrying an attitude during our interaction. You are to lead by example. Keep the sour attitude at home. But again, Matt was wonderful!!

I had a very humiliating experience with the male manager! He was super rude to every single customer and myself! I felt highly discriminated against due to the fact that I am a Latin American and he directed three other white customers to get help who arrived after me before I was even greeted! I am now going with Verizon!

The Hattiesburg AT&T store was very helpful... the young lady helped resolve 1 of 2 issues ... she was outstanding... i even brought her Shipley Donuts 🍩 to show my appreciation. However AT&T service is still having issues ...

For my financial stability during a Pandemic; I terminated my relationship with DirectTV. Asked for an RMA label and Return Kit a WEEK ago. THE ONLY helpful person I have talked to, was in Hattiesburg, Mississippi. Offshore Call Centers do NOT SPEAK Business English well, or comprehend US Native Languages. I was LIVID this week.