Got body work done and was promised a free oil change. Came in today and got that free oil change. Customer service is great.

Martinez is always giving quality work! This is the 3rd time ive taken my car here and the work they do is amazing, they were able to replace my clutch disc and attach it to my flywheel and my clutch feels brand new! And the guys in the office are amazing to talk to, very understanding and considerate people, will always come back here if I need any further work done on any of my vehicles, Thank you!

I needed some body work done on my Passat and Arnie and Edgar helped me out tremendously. My front end now looks like new and the price was not bad at al. I highly recommend Martinez Auto body to anyone.

I’m very pleased with there work. Very professional. Gave a nice detail inside to my car after work was repaired. Gave my car back like it’s brand new! Very Happy! Thank you Martinez Auto body so much!

Nice guys just had to wait forever to get in the shop

Good guys, good work an all around class act!! Would definitely reccomend!

I am definitely pleased with the service that I have received. I brought my challenger in on April 29th 2019 and got it back May 22nd 2019. It would have been quicker because Arnie and his crew definitely means business!!! Guys this is a real.. honest review I’m so happy that I changed from another auto body shop to this one because they were friendly, they let me know everything that was going on, they sent me pictures once the front bumper that was damaged from the front end accident was off, and they made it their business to get my car finished so that I didn’t have to pay for me days in a rental car. These pictures tell it all. I didn’t take any up close but I was able to take the pictures from my balcony. Now I’m showing before and after pictures so you can see for yourself. They made my car look like it was never in an accident. EXCELLENT BODY SHOP 5 stars hands down

Didnt get any work done here cant rate this place

The owner and his staff are great!!! Great service.....

Martinez auto body is one place you want to go, when you need your car fixed, my insurance sent my car to them, however Mr Martinez was so polite, nice and very communicative, he did let me know what was happening at every stage, and they were fast about it as well, my car was fixed and it definitely looked brand new like it was. Thank you so much to Mr Martinez and his team..

Work was okay. Not precise like there are still some gaps and unclipped parts . Responsive but I think they could use some realistic time lines. Quoted me 1 week when it actually took over 3.

Place is pretty clean. Not much on street parking cause of damage cars parked outside. They (ArnoId and his helper) tell a lot of endless stories about repairs. It will be started soon and so forth. They watch thier caller id like hawks to avoid customers.

Long review disclaimer.... The nicest folk ever. Even during a time as this... the smiles laughter and great customer service is what I experienced. It took a bit longer than I expected to get my car back but... with Covid-19, back order on parts... and even some of the workers being affected by Covid.... I received my car back looking like new. Clean inside and out... The cosmetic surgery the paint job... A-1... however... my car was there so long that the battery died. I got my car back and it wouldn’t start after I got it home. Arnie.... he had my car towed back (on their dime) to the shop and FIXED THE ISSUE! Therefore... they have a customer for life! Thanks y’all! Me and Ms. Elan {Elantra}Tish

Great service

They did such an amazing work replacing the engine in my 2008 Honda. And now, they are doing awesome work replacing the driver side door of my husbands 2013 Sonata. They are so friendly and so professional, they will even work with you financially. I absolutely love them, it would never go anywhere else for my auto body work!

Moved from Hammond to Southside Chicago in 2016 but I continue to go to Martinez. I haven’t been able to find a Body Shop in the city as good as Martinez. Just finished up some work on my Ford Raptor and it looks better than when I bought!

They did a good job but took too long and they gave me the run-around...

Mr Martinez is a stand up guy. I swear my car looked better after i got it back from these guys. Thank you Arnie 👊

They did a great job on my hood

I’ve been going to Martinez Auto body for over 10 years. They are the only body shop I will take me car to. The service and quality you receive here is like no other.

Very kind and prompt.

I had a great experience at the shop! They answered all my questions and assisted with insurance issues. They even assisted with finding me parts at a cheaper rate when my insurance refused to pay! I’d definitely go back for service and recommend them!

Best in town!

Very professional and attentive to detail. Ill definitely be a returning customer! Thank you, Martinez Auto Body.

Arnie Martinez...Thank you my brotha for getting my whip back on the road with quality work and fast. Let me tell you about these guys. Their customer service was on point, quality and time of work was fantastic. This is the second time i have used these guys and this time was even better than the last. If and when, I need more body work, I will go right back to Arnie and the boys. I recommend this place to anyone who wants quality, affordable and timely work. Thank you Mr. Martinez

Love the quality they provide . They fixed my car up right on time ! This is definitely my go to spot

Very good and professional work done at Martinez auto body. I am very impressed by it.

Absolutely love the service Arnie and Edgar provide . Always on time and made my Silverado good as new !

Friendly slow service, disorganized, and only do the minimum work required. They left my vehicle dirty inside.

My car was in their shop for almost 3 weeks and throughout the whole process and headache of working with insurance they were very helpful! Every conversation with them was very kind and polite and just very very friendly!!

If you want professional body work done right yes its going to take time but trust me the wait is well worth it. My car looked brand new after they were done with the Bodywork on it.Also customer service is on point.

Came to get a fender switch for my GMC Denali and it looked as if i had just bought it! Amazing customer service, I will definitely come back.

Amazing work they did on my car, I spoke with Edgar, great customer service and they always kept their promises. If you need body work done GO TO MARTINEZ AUTO BODY.

I was hit by a driver with substandard insurance. Martinez Auto Body was the only Indiana company that will work with the insurance company. I met with Arnie. He showed me the parts that needed to be replaced and why. He showed me how the insurance company came up with their numbers. He pointed out what parts the insurance company was trying to get that were after market. My car is a lease so they would have to push for original parts, and gave me tips for how to present a car when the lease it up and I turn it back in. They showed me why they would need to subsidize the quote and they went to the insurance company for me to get the additional needed money. There was some waiting on the check from the insurance company, but they stayed on them.The turned around time from the date of drop off was literally as fast as they could with the stalls from the insurance company. The work is flawless. I can not tell the entire side was smashed. It drives really nice. I assume they did a realignment because it handles great. I was very impressed with the work quality and their dealing with the insurance company. My insurance would have had a $1000 deductible to subrogate, so it saved me that huge hassle. I am very impressed. Only complaint, and it is minor, they could have let know the specifics of the delays from the insurance company, but again that is a very minor complaint. Very happy. Strong recommend.

Martinez Auto body did the work on my daughters car. I told Arnie, fix this car as if it was your daughters, and he did just that. He is the nicest most professional guy you could want to deal with. They did excellent work on her car, they also have a great warreny on their work. Very very satisfied with this body shops work and if I needed to, which I hope I dont, but if I do, Ill go back to see Arnie.

Great people to do business with. They did an amazing job on my car!

Great customer service!! Highly recommend this place.!

Took them 45 days to repair my car kept getting the run around when I called ill call on a Tuesday and he would say Fri or Thurs but he didnt say which 1 never would take my car there again or recommend it to anyone

GREAT SERVICE AND WORK!!! they did a wonderful job on my SUV, looked better than when purchased.!! Highly recommend this place!

If I could give no stars I would. Absolutely HORRIBLE service and full of false promises. Our insurance forced this body shop on us for a wrecked car door. What was estimated to be a weeks long repair eventually turned into several weeks with 3 different promised dates. Every time we showed up the car wasnt ready even though we were consistenly assured it would be. To make up for the inconvenience we were told they would cover the price of the car rental that was mounting. When we finally got the car the power window worked but was obviously sluggish and not properly on track. It just wasnt worth the hassel of waiting for it to be fixed from a garage that has obvious time management issues.Fast forward a year and a half later and we come to find out they NEVER paid for the car rental when we went to rent an emergency car! Horrible service, awful time management, and LIARS. Even without a car in their shop, they still found a way to infringe on our lives since unpaid bills affect credit scores. Do NOT use this shop.EDIT: Once you read the owners response youll see that they are indeed liars. We were told the ENTIRE rental would be covered. There was no mention of 3 days during any interaction when our car was in their care or when we picked it up. Our car was in their garage for a month and they continued to lie and say they were working on it. As to communication, we called as soon as we left Enterprise after learning the rental was not covered and was told theres nothing the shop would do nor any record of a rental. Calling does nothing, they just lie and then try to paint their customers in a negative light. We werent the first family to suffer and it seems like we wont be the last. DO NOT USE THIS SHOP

It was a rough start but the end result was awesome. Arnie truly took care of me. I highly recommend this place.

Great service and experience using the company. I would refer everyone to this place and to Edgar. He took great care of my truck.

Good service came in one day and needed to use the restroom there was a teenage boy in there cleaning it,gave that boy some SLOP for the good work he did.

There one of the best body shops around the area . The owner is top notch . Excepts most insurance.

My daughter got into a bad accident and the damage was outraugeous. She took her car and they did a miracle. It did took them a while, but we did not mind because we wanted our car done right. The gentleman was very friendly and communicated with us.

There should be a rating of - stars !!!They gave me an estimate to repair my car after an accident. . My insurance said I could take it anywhere to be repaired. I try to help out small businesses whenever possible so I let them repair it. What a mistake.....I now have a SUV with a third row seat that will not work. When I took it in for an estimate I told them I could not get half of the third row seat to come up. They told me they would include this in the estimate. Needless to say, I got the car back, and neither seat worked. When I called they told me that the seat that worked was ready to stop working anyway. They did tell me they would see if there was anything they could do, but that was over 2 weeks ago, I will never hear from them again. Now I also found out that when they took my grandsons car seat out fro the second row of seats they broke the seat belt. Now I will have to pay not only for the seats, but the belt also. So much for helping the little guy!!!

Do great work, cant tell there was any damage to my husbands car.

I truly did not expect my 2015 Chevy Trax to look like it did when I bought it brand new.Unbelievable work like an artist I got lucky I just picked them out first time I never needed an auto Body Shop.🤗😄

Great guys..profesonal job..great costumer service👍👍👍

Only problem I had was they took too long. The Insurance company American Alliance was horrible. took 2 and a half months but good work.

Responsive customer service needs friendly and skilled auto echnicians mechanics

Literally the WORST. They’ve had the car for 2 months. Every time I call they say “one more week”

Arnie from Martinez Auto body did an absolutely awesome job! From the beginning of my experience with getting my car hit, he has been so professional and friendly.He explained the process with insurance companies and I knew he was speaking truth.He made me fell like family. The way he communicates is great.The car..... the car..... the car looks awesome!!!!!!!!! Omg!!! It runs like new!!!!!!!..... omg I’m begging my husband to trade cars with me... but of course he to is loving the job Arnie did as well and it is his car after all.Martinez auto body is definitely the place to go for collision crashes. The insurance... smh.. (shaking my head).. the insurance “American access” was horrible. They gave me the hardest time with a car rental. I’m going on their site now to give them a horrible review. But Martinez auto body!... I’m amazed!!. Yeeeeeeeessssss.. the have a customer for life. And don’t go with the ONLY one bad review.. Go with all the MANY good reviews!!❤️❤️❤️

Great service.... talk to Edgar he’s very knowledgeable!!! Would highly recommend!!

DO NOT RECOMMEND this place at all if your trying to get your car fixed. Had my car fixed due to a hit n run and took them 2-3 months to get my car back. My insurance had paid for all costs when i took my vehicle in and to top it off they give me back my car with different lug nuts and a cracked windshield.Took my car back and they said that my CAR was already like that. Umm HELLO, my vehicle was obviously paid by my insurance to have everything fixed due to the accident!! Point is, its been about 1 yr 1/2 and i never heard from them again after calling and calling. Could of picked any other shop but i decided to help the hispanic community out and this is what i get in return. By the way im hispanic myself and i am DISAPPOINTED at this auto body shop

Best prices out there !

Great service from beginning to end!

He is a good mechanic made my car passed emissions test I went to other mechanic and they told me my truck was not good that it will not pass but he made it pass nice and friendly service..

Great Service...Paint Job looks awesome...Timely as well...And great price

Great service and very nice people.

ZERO STARS! This place is awful. I was towed there because my insurance company chose it. The day I was told to pick up my car (totaled out for age but working), no one was available to tow some non working vehicle that was blocking my working but damaged vehicle in. The next day I get another call saying that they need ANOTHER day, so I negotiated to where they said they would bring it to my house on Friday morning. I didnt get a call at all Friday. By the time I got off, they were closed. Monday I call and ask what happened, the front desk guy says hell call me right back...2 hours later, I CALL BACK and and am met with an Oh uh you gotta get it yourself... No explanation, no apology when I arrived, just given my keys... DO NOT DO BUSINESS WITH THESE CONFUSED LIARS!!!!

Great customer service! I love their service and great work.

I highly recommend this place, honesty and integrity is why I continue to do business with them.

I have a Town and Country 2011 Great work they did ti all call the insurance get the approval good expereince

It was a long wait until but it was definitely worth the while..

True gentlemen! My insurance company chose them to fix my truck after an accident. I needed to clean out my vehicle yesterday. These gentlemen greeted me with smiles, gave me a bag to take home my belongings, and even helped me carry my things to the front.

Fixed my truck twice now its twice as nice haha really thow great work

Took 2 months to get my car back after accident . Work was great

My car was hit and the insurance company suggested this place. My very first encounter with them wasnt all that great, but I needed my car fixed. I was told to bring it in that Friday, so when I get there Ohhhh my God. I was told I was supposed to get a call but he forgot. My bumper hadnt arrived. Come back Monday and drop it off. We have all your other parts so itll be ready Friday I dropped the car off. Friday comes. We need more time. They told me they found a lot more wrong with it than expected. Im like cool. I was told itll be ready Tuesday. I called Tuesday, Oh man geez. I forgot to call you bro. I need more time with it. A lot is wrong. Now Im pissed. Itll be done the tomorrow. Next day comes. Im really sorry. Were trying to get it done. Each time we called we get the owner will call you back. I end up call or my wife. I get so upset I was ready to pick my car up in whatever state it was in. Three weeks and I still dont have my car. I called the insurance company to complain and they had to get involved. I get text messages with pictures of my car. Were working on it. It doesnt take three weeks to do the work. I worked for Ford Motor Company. It was a a few days worth of work. Maybe a week. I would not EVER suggest this place to anyone. Its horrible service and no consideration for their customers.

The service was great..and the Job was great as well..very happy about the service that I received,would recommend highly recommend them.

These Guys are awsome fixed my car in to time thanks to these fine Gentlemen!!

I love their work and their employees rnso courteous to customers!

Great service have taken my car there for all body and mechanical work.

Great Guys Got my vehicle fixed some where else and they caught a lot of mistakes the other Shops left, vehicle was In for Insurance Work Did a Great Job thanks.

I had a problem with Emmision test they fix it a pass same day Good Work Reasonable Prices.

I have a 2006 Jaguar XJG allways work in my car. Great service

Hi I am the son of the boss of this establishment and i will soon own this when i turn 20 (in 8 years) I hope that you guys get good service please write a review and I will tell my pops to improve,thank you. And Fam Why yall hating fam we do good work and if you cant wait then dont get your car fixed fam.

Best service and very polite

I want to thank all at Martinez Auto Body. Did a wonderful job on my car!!!!!! Thanks so much!!!

I want to thank Arnie Martinez . Did a wonderful job on my car!!!!!! Thanks so much!!!

Completley Satisfied with the Service, my car was a wreck I didnt think it was Fixable these Guys did better than the dealership body shop which I had gotten fixed at before totally Recommend!

They do really good work and really people

They do great work cant complain about that but theyre little behind schedule sometimes

Highly recommended Good work at good price

The shop manager is very rude absolutely horrible service but the guy Edgar is ok

Went in for an estimate 3 weeks ago they said bring your car in day after memorial day called them and they said were real busy after i took everthing out of my car they dont need they said will call you tomorrow who runs a business like this?

Very frendly and good service

Did a great job

Great Service!

Bad

Does good work

Great customer service good work very nice !!!!!!!!

Terrible service

Professional and very friendly (recommended) :-)