Had my camper towed after an evening break down. Was quoted a price, and charged nearly double for the tow! Total Price gougers, but what am I going to do. Lady on the phone said it would be fixed within a day or two. After a week I called and it hadnt even been looked at. I called almost daily from that point on and every day I was told they would call me back with a status update, and was never called. Once they finally got my camper in, I was called one night around 8 PM to give an estimate for the work. I was unavailable so they just did the work without my approval. The repair was $300 more than quoted. After calling around to other shops, I found out the labor charged was almost double what other shops would have charged. Technician called me and let me know he was having a problem with my lights, quoted me about an hour labor to fix it, than billed me for 5!!!!! After all said and done, my bill had over 12 hours of just LABOR charges, m for about 3.5 hours of actual work.The office manager Teresa is a joke.The owner Alex is a joke.The technicians are a joke.Everyone is rude, and then expects your patience because they are short staffed.This business is operated out of a trailer and it seems like it.
Our truck broke down in Baltimore, MD, we could not fins anyone for 2 hours. Called Fix N Go, they drove 1.5 hours to get me back on the road. They didn’t even charge me enough. They told me how much it was going to coat before they came out. The work ended up coating even less than what the estimate was. I think thy did a terrific job. I wanted to let others know. Thank you. Ill spread the word on CB radio.
I wanted to take a minute and give this company 5 starts for an outstanding service when our truck was broke down in Hagerstown. Our driver was a Spanish speaking, it was hard for me to find somebody that could communicate with the driver. Their office knew Spanish so they made it really easy for me to have the driver go to their shop, they took him to the hotel, they fixed our truck, picked him up. Can’t believe it. We can’t find places like that anymore. I’m really lucky to find these guys and make sure every time I need something I’ll go straight to their shop. Thank you brothers!! Clarence you’re the man!
I had a great professional experience here. I came in for a wheelseal leak. They replaced. It still leaked. I brought back. They charged labor. And done. Office staff super helpful and management are great ppl. 👍👍
I waited 6 hours for road sde for tire change. Fix N Go came out in 35 minutes got me fixed up, i wish i called them first, they have someNegative reviews dont make no sense. I tell you theyre great!!
Repaired my truck great service I will return thank you fix n go youre guys are great people
Wonderful service, timely fashion. Excellent shop secretary “Theresa “
I only put one star in order to leave a review. DO NOT, I repeat, DO NOT DEAL WITH THIS COMPANY. The work they do is spotty and they use spotty parts claiming that the parts are new and then when the parts fail months later, they don’t want to honor the warranty meaning you have to pay for the whole job again.I had had them replace the turbo in my 2014 Cascadia. 7 months later the turbo failed leaving me on the side of the road over 300 mile away from them. They tell me I’ll have to have my truck towed to them which would cost god knows how much rather having the turbo removed and renting a car to drive to them to place the part and driving back. Once again, if you deal with these people, just know it’s going to be on a “as is” basis unless you’re able to have your vehicle towed them for them to tell you they’re not going to honor the warranty.
They made a really good job in Just 35 minutes....but.....but....they will charge you by hours so they take their time talking and wasting time so they charge me 3 hours ....so my bill was very expensive also they sayd 2 people was working at ....one person is enough to change a 1 feet of muffler.....so when i payed the lady told me is you want $20 off you must write a good review of the place.....im not sure if recomend you the place or not....good mechanics too expensive
Alex and his team at Fix and Go are reliable, loyal, trustworthy and fair. It was a pleasure working with him.
My truck started smoking going down I-70 east... I pulled over thinking maybe a coolant hose might have spring a leak... but there was no coolant on the ground... So I decided to call for road service and have them come out... An half hour later FIX & GO arrives... and diagnosed the problem... a rod went through the block damaging the engine... He found the hole and some metal shavings... So ALEX called for the wrecker and towed me back to their shop... While I waited in there offices, I had to get a ride back to my terminal... The next day ALEX called and told me I needed a new engine... Of course no one wants to hear this news but what do you do... So he explained my options (pro and con) and together he helped me decide what would make the most sense... I decide to replace the engine... And ALEX found me a very good rebuilt engine with low miles... and communicated the progress of the repairs... While replacing the engine, he seen that the clutch was on its last leg and called me and asked me did I want to replace it... I said yes and ALEX said, that with the truck all apart he won’t charge for the labor to install the clutch... Which as a customer, that’s a good thing to hear... And with that said, my truck is running and back on the road... ALEX, from day one made me feel like he was a trustworthy guy... and that I had nothing to worry about he would take care of it... So thank you so much ALEX for everything you have done...
My driver was charged over $400+ for just recharging a ac on a truck the guy just connected the machine and left to work on another truck and charged my driver for the machine and his hours even though he didn’t even do anything on the truck other then connecting the ac recharge machine and disconnecting it when it was done and the problem was still there
Great guys and great work. Highly recommend if in the area. Thanks guys for the work you done for me.
Clutch went out in my truck they showed up in the time frame they told me . Told me what the problem was and also had all parts and the time it would take to fix it and . I would recommend them to anyone who has a need fixed on their vehicle.. Honest people and very customer friendly...
If your truck has broke down or need work done and you start googling around looking for help,pleaseeeeee do not go here! I urge you to search for the next option as you will get your heart broken to the 5th power.the’re price gauge KINGS and rip off artist that can care less about you or your truck needing to be fixed.they are very slow,rude,disrespectful,and Will milk you for every dollar you have without a care In the world about you or your feelings.I had one problem that turned into multiple and on top of that my truck still wasn’t properly maintenanced.after spending over 5k with these crooks I left there shop and immediately almost broke down due to poor work performance on my truck.they also punctured my tire so that I’d have to buy another one 😤.I made it home to Atlanta Ga.from Hagerstown Maryland Fix N Go on a wing and a prayer 🤲 after spending over 6k dealing with this place.dealing with this place was a whole horrible nightmare I never wanna remember.out of the entire staff there was only one person that was professional.I hope very soon that this place closes it’s doors 🚪 and accept that they are not cut out to run a business.they will accept new customers knowing they don’t have the man power nor the expertise to give you what your looking for.GOOD LUCK DRIVER AND IF YOU CAN,LOOK INTO ANOTHER DIRECTION BEFORE GIVING THIS PLACE A CALL FOR HELP TRUST ME YOULL BE SORRY..LASTLY,that Alex guy pay customers to report positive reviews so don’t fall for the banana in the tailpipe…
Good job thank you all I will come back good people
Really good people, went out of their way to help us out we definitely will use again...thanks to Don for all his help
I like their service and they are really friendly,price for the repair they do is totally reasonable.Recommend not only small fix but for bigger job they are very reliable too.Happy Customer👍🏻
I really appreciate jack and oz at the shop they were efficient & real quick!
Awesome quick repair in short time Alex took me in problem solved recommend services here. Sending fleet here from now on.
I havent had the worst service yet. They take 110$ per hour and will repair your truck for a long time and change parts one by one. I don’t advise anyone if you value your money and time. My rubber hose broke in the IGR, the engine roared and power fell, and they could not find it even though I told them about it 3 times, apparently for such masters as “fix & go-your money” this is a “hidden problem”. As a result, at first they changed the intercooler radiator, when it didn’t help, they offered to change the turbo for 5,000. I refused, realizing that the problem was different. There was no turbo power because the IGR hose was damaged when it was replaced and everything worked. Generally 3 days and almost 4000$ !!! The thermal acoustic shield of the engine was not putting back, the plastic panels inside the cabin were broken, the floor covering was torn, everything was scratched and dirty, the fuel hose that was fused with hot air was not repaired, although its damage was clearly visible, and this could cause a fire in my truck. After the repair in “Fix & Go-your money” I had to go to another workshop where other mechanics fixed the repair errors. Alex and his father Izmir are just learning how to repair your trucks, the rest of the mechanics are the same, except for Daniel. You can turn to “Fix & Go-your money”, if only you need to pump up or replace the tires in other cases avoid this place.
Great customer service!! Saved me bunch of money. I will return
Im gregg mezidor the owner of glab logistics.inc I was Brockdown on the road on I 81 hagerstown fix and Go get me out of the road they treat me like a king on price and everything Im happy on the price and the work they done on my truck.
Our truck broke down on 81, got towed, repaired next day, we’re back in business. Thank you al! I recommend them to anybody.
Great shop highly recommend Ill be there again
Im really happy they fixed my truck
$13,000 to pull me out of a ditch and tow me 5 miles...literally an hours job at most. Charged $900 to pull kingpin and drop landing gear to separate tractor from trailer. 0/10 would not recommend unless you like to be screwed. Reported to Consumer Protection/Attorney General and talking to an attorney as we speak. Literally 100% a scam company. They will ream you out like a drunk blonde at a college rave. DO NOT CALL THEM, DO NOT ALLOW THE STATE POLICE TO CALL THEM... YOU HAVE BEEN WARNED... I WILL GLADLY SHARE MY INVOICE, PICTURES OF THE INCIDENT, AND LOCATION HISTORY TO PROVE MY CLAIMS.And in response to THEIR response, that wasnt me... it was 6:30 in the afternoon on a Friday and I pull opendeck. They can deny it all they want, but had towing company 300 miles away (ofcourse after the fact) tell me they wouldve drove out, winches me out, and towed me back the 300 miles to home for less than half I was charged by fix n go.
Woooooow Alex man great dude, got here really quick, pulled me out, thank y’all
They did a phenomenal job fixing my truck, very pleased with their work! I will definitely be giving them a call again next time my truck is having issues!! Thanks again gentlemen. 🙂
Great customer service i loved it here, great shop too
Great service for tractor trailers. Road side service and quality repairs.
DO NOT TAKE YOUR TRUCK TO THIS SHOP! I had a truck at this shop to have some work done. When I went to pick up the truck it had major body damage. When I brought this to their attention they basically said too bad we dont have insurance and we will not be paying for the body damage. I spent almost $15,000 with this place for the repair work and this is what I end up with. I have attached a few pictures so you can see what this place did to my truck.
Stay away from this place they used aftermarket parts and it cost 3 times the amount of the dealers parts. Also the dad is very unprofessional if you asked him anything about the parts he gives an attitude.
Our chains were lost in our truck on their yard. The owner had offered to give us his own chains, very pleased!
Best experience we ever had over the road truck repair shops. Punctual. They communicated all of our issues with our trucks. They solved all of our issues with my truck. We are extremely happy. To all my fellow truck drivers, if you’re looming for a fast and reliable truck repairs please I’ve these guys a call.They may charge a bit more but quality of their work speaks for itself!!! I highly recommend them.
They are looter cheater cheater cheater cheatercheater. Hi they are cheater, looter please please try to find other Machenic shop they charged 5 times extra, they don’t received payment by credit or debit checks because they know if anybody claim you can’t do anything. I was there theh gave estimate 1800$ but they charged near $ 7000 . But problems still same . I aware you please don’t go on this shop.
Great service, fastest and efficient and reasonable prices, good people, the owner is very cool
I contacted Fix and Go a few weeks ago and they did a fantastic job working on my truck. Not only did they do it in a very timely manner, but they offered very fair prices, and went out of their way to make sure I was a happy customer. Very friendly and polite company with a job well done !! I will defentnly use them again and will be recommending them to all my friends that drive. Thanks again Alex for a great deal, and Don for the excellent job!!
Very good nice people very honest mechanics. I would refer drivers go there get trucks work on i would go there again thanks
Good work everything and time is Great
They did a great job and fast changing my water pump.. thank you guys.wilk come again if anything. Recommended
My truck broke down on the side of the road they fixed my truck Im very happy with the services Alexs shop provided i highly recommended them to all of my fellow truck drivers wow awesome people truly
Quick and really gave me the services when needed made my trip easy. prices area very fair, I’ll be back here again.
Thank for them good job
Thank you very much for the great services Alex is a really good guy I really appreciate it they did not have to buy any parts for me they just repaired my truck with the existing parts save me a bunch of money and bunch of time
Verry un professional. And threatened me if I didnt leave their property they was going to shoot me if I stepped back on their property. Worst part was I was there to retrieve an item their sister haulage company hauled and tried to con more money out a broker for their own short comings. So no I will never use them and hope to never see their so called owners again. I am a combat vet and you want to threaten to shoot me. Nope Im good. I didnt survive multiple deployments in a combat zone only to be threatened by foreigners on US soil.
I prefer to use Fix N Go every opportunity I get. They offer friendly service and are always very hospitable to me while my truck was being worked on. Good work in a timely manner.
Im is glade we found this place their name is definitely correct, we pulled up and they jumped right on our truck and was back on the road quick. They know what they doing unlike a lot of other shops who just take youre money, Fix and Go are friendly, fast, and professional, Im glade I dont go off of other people reviews its always best to give everyone a try before you miss something good. Thanks Alex, John and everyone you definitely are my go to shop. They definitely dont try to rob you and give you better recommendations on what you need at no charge.
Good services and quick and cheap
I would like to give more then five stars if I could. I glad Ive had good luck i went there to check the drive shaft seal leak this morning on my international prostar. Mechanics are really knowledgeable and experienced they found couple more things wrong in my truck .Mr OZ, John, Alex and Rashan done top of the above .they took care of everything (Gaskit seal & four break drums ) in committed time with reasonable price. I would definitely recommend this place to my all friends and family please please avoid all negative reviews .They are very very friendly and helpful to their clients. It doesnt feel like they over charged me.Again Thank you Mr.OZ, JOHN, ALEX AND RASHAN .
There service was good to us
Alex and the rest of the crew was very professional and helpful. John was very friendly and knowledgeable and did a great job getting my truck back on the road. Will always come back to this place when in the area and in need. I recommend this place to all 100%
We were traveling in our RV heading out from MD to MN and right outside of Hagerstown the check engine light came on and we freaked out. Luckily were were just a mile from a rest area and we ended spending the night there as it was after hours. We contacted an RV roadside assistance company that we deal with to send a mobile mechanic out to the rest area to run diagnostics to figure out the problem and possibly fix it. They sent a gentleman from Fix N Go Towing, Truck & Trailer Repair Shop. He was very professional and extremely friendly. He ran the diagnostic and let us know what were were looking at. We asked him if he is able to fix the issue and he said he can, but the shop was extremely busy and that he would need to Tow the vehicle, and not certain of being able to get it done that day. He did recommend that we go to the dealer up the road as seeing it is a new vehicle, the issue may be covered by the warranty. He gave us his card and we were very happy with the service he provided and his honesty.We did follow his advice and drove really slowly 7 miles up the road to the Ford dealership and they were able to get us in before 5 PM and they found out that it was just a bad spark plug. The replaced it in 15 minutes and we were on our merry way. I cant tell you how grateful and thankful to mechanic that came out and helped us and gave us sound advice.
Everybody is very professional and honest. My driver was already driving to the shop, when I called, and Mr. Alex informed he will assess and give us his estimate. Quick and great service, and we were back on the road. We had called a few places around and all of them could not even fix the door. I am very pleased and will recommend fix and go!
Very professional. Wasn’t there very long was basically in & out. The whole team treated me and my partner like family!
I contacted Fix N Go about my driveshaft and was given a quote over the phone, the driver came out to take a look at the problem, gave me a ride back and towed my truck to their shop. They stayed in the price range that was given to me, and my truck fixed in no time! I was very pleased with the job and price, not to mention the fast friendly service.
Had brake drum and brake pads done...in no time at all very fast service from Don and dan are excellent workers
This was the quickest repair company I’ve been to in a while! Good service quality work and efficient. 5 stars!
Absolutely amazing customer service this is the first time I was treated like a real truck driver this people are very professional I would highly suggest them to all my fellow truck drivers.
Fix N Go does phenomenal work in a very professional and timely manner. Every mechanic specializes in something different, so whatever the problem may be, they will have you back on the road in a jiff!!
Out truck broke down on i 70 near Hagerstown, we were on our way to Texas on an urgent load, we got towed to the shop and within hours they jumped on our truck and performed the necessary repaira, we were back on the road the same day. Great team of mechanics. I recommend them to all truck drivers. thanks Fix N Go!!!
Beware, came in for oil change and was not property fitted. Had a leak 30 miles away and wouldnt send a tow or come to fix their own mistake. Had a brake sho changed without properly adjusting it and almost cause a fire. Terrible service. Do not come here!
This review is a re~vamp of my earlier correspondence on here. At that time I was in negotiations with Alex and as with doing business, there are hiccups. However, at the end of the day, Fix & Go made the situation fair and amicable, for which i am very appreciative! I am going to go so far as to say that i will do business with them again because i respect that cooler heads prevailed and i doubt if either of us will be caught in this dilemma again. Thank you Fix & Go and especially thank you Alex because you took the moral high road. #Salute!
Service guy was prompt and provided excellent customer service thank you so much for helping us get home ..Couldn’t have made it home without them thank you so much
Very fast.
Amazing customer service, got me in an out. They quoted me exactly what I paid. Been here few times already, just very knowledgeable mechanics. Dealers charge a lot more, they saved me so much money. Always happy to service my truck needs here. I truly recommend them to any truck driver.
**** DO NOT USE EVER ******We authorized a service call, when we received the invoice it was over $4000. When I called the shop to question the charges, I spoke to Alex(THE OWNER), who could not professional answer the questions that were being asked. Alex informed me that it is not his job to document who he spoke to get authorization from. Alex could not tell me who authorized a $1700 tow for truck and trailer. They are demanding payment to release the truck, but refused to take a CC. They also charged 5 hours of inhouse labor, to replace a coolant line, 3 fittings and 6 clamps again could not tell me who authorized the work. Alex continued to speak over me, and then called me rude, and hung up on me.
Alex was simply amazing! We are first time RV owners and broke down at a Pilot Gas Station. Alex went above and beyond to help us out of a terrible situation. He was very conscientious and had the skills to tow us out of a very tough spot. I would highly recommend Fix and Go Towing to anyone who is broke down...You can only hope that Alex is the one who gets dispatched to your location. Thank you so much,
When our truck lost power, one roadside company said it was the starter, another one said it was ECM. We decided to call Alex based off of the good reviews he got. He told us to bring it in and he WILL fix it. We towed it to him and even the tow truck driver was speaking ill about Fix & Go. We went anyway.Alex was the only one who knew, before even touching the truck, that it was a grounding problem. He found it and fixed it at an extremely low price. He even bought us dinner!!!Disregard the negative reviews, Alex is a very nice guy with fair prices. We spent way more money calling roadside for them to bs us and do nothing, than we did for him to fix the wire.
Truck was diagnosed and fixed within two days and Im pleased with the mechanics knowledge and service, however I was unaware that this particular repair shop does not accept credit card payments which placed me in a very frustrating predicament of losing two more days of work trying to monkey juggle a wire transfer from my bank to them. It would have been nice if Fix N Go would have mentioned their no credit card policy to me right up front, at least then I could have looked into everything beforehand and been prepared with a notary and proper forms ahead of time. Other than that, seems like a good place to get your truck fixed.
Great place to work, with a good group of guys... Bring ur trucks & trailers in for maintenance or repair. No gob to big or small we can do it all....
On time great service
Long wait due to a friday night, but way worth it. Great job. I will recommend them to everyone
This shop is one of the best I’ve visit in a long time! Alex will go above and beyond to get you back on the road and fix your truck ASAP!I called him on Saturday and he opened the shop just for me!He changed 4 brakes,4 drums 2 belts and I was out of there in less than 4 hrs.Good location and there is a brewery next to it with good food :)Thank you Alex !
************DO NOT USE*****************************All these reviews are fake!we called this company out to replace a busted coolant hose that is it - they ended up towing our truck and trailer UNAUTHORIZED and proceeded to do UNAUTHORIZED repairs- sending us a bill that should have been around $600 into a $3878 - when Alex the owner was questioned about the bill he proceeded to lie and held our driver hostage - yelling and degrading us - threatening to keep our driver for another day hanging up on us. PLEASE WARN YOUR FRIENDS FAMILY MEMEBERS CO WORKERS NOT TO USE THIS COMPANY THEY WILL TAKE YOU FOR ALL YOU GOT!!
One of my trucks that was in Fredrick MD broke down with a live load and completely lost power. I had called 2 other repair shops prior to calling fix and go truck and trailer repair. the techs at the other company sent out guys with out a computer knowing I needed a regen the others charged wanted to charge me per mile that I thought was ridiculous cuz they also wanted service charge and labor and etc. Lucky me the last company I called was fix and go and they didnt charge me per mile and were very honest about there prices before and after they were in 35 mins as promised and got my tuck to start. the service guy that was sent was great and pointed out things that were important to keep an eye on. Its real rare someone who is willing to go over and beyond and understand the sense of urgency that is required when your vehicle has a live load and needs to get to its destination. I am extremely please as how business was handled with this company and will be comeback in the future if I ever need work near the area.
Absolutely great costumer service, I went to two different dealerships couldnt fix my truck, these guys fix my truck and helped me on the final bill because I have spend a lot of money on previous dealers. I cant any happier.I highly recommend this show to my fellow truck drivers. Seriously best out there. Thank you Alex!!
I would definitely recommend this place! These guys are very experienced, did their best to get my truck back on the road as quickly as possible. 5 star service right here
Man I love this shop, great mechanics. Friendly and convenient on my route
I would like to start by thanking Alex and Dan for getting my truck back on the road. I called a least 10 tow companies to tow and fix my truck the hub bearing blew out no one could get me up and running until Monday. I called Fix n Go they were at my truck within the hour. It was late so they couldnt get the part until tomorrow the dealer as always had a high price so he called around and got the part today and it was cheaper. I called to inform them I would be on my way back to Hagerstown to wait for my truck because Im from Baltimore and when I pulled up I seen my truck outside being worked on everyone was busy these guys where getting the job done. There is nothing like having your truck down not knowing when you my be up and running again to make money as a Owner Operator so to see them really caring about getting the job done and not milking the clock was AWESOME!!!!!!!! From the time the got the part to being finished was three to four hours. If your in Hagerstown or in the area and need large truck repairs please make Fix n Go the first company you call you wont be disappointed
Great people right on time.
Really people was broke down they took the time to fix me before they went home GREAT PLACE
Very happy with your service! Thank you for all your help!
DONT TAKE YOUR TRUCK ALEX is a money hungry he lies tell one thing today and say one thing next day, I took my truck there after I call him explain to him all the issues he suggest me to not to fix it at the dealer and at the end he end up charging me more than the dealer over $20.000with 6 months parts only warranty. they will screw you up he will sweet talk you to bring you in.
Thank you thank you very much great job I really appreciate it got me out right away I will come back again and I certainly recommend this place to everybody one of the best shops in the area all my God I cant believe it my truck runs really good
These guy are real helpful and do amazing work. Got me from out of a bad situation into a good one. I appreciate the help thanks for everything!!
Fix and go mechanics were great! I cannot stress what a relief it was I have such good and fast service available. This was my second time using their roadside and I definitely recommend them :)!
Great truck repair services, replaced my two tires on the trailer in 15 minutes. I really like these guys, got me in and out I will refer them to my friends for sure
Great job charged me a lot less than i thought when no other shop would do it in the area Don and Alex jumped on it and get me back on the road God Bless these Guys
Excellent diagnostic... great people to work with.. fast and efficient services... great prices! Every mechanic has at least 15yrs of experience... and offers towing
Says awesome service fast, reliable. Great pricing.
They work very cleanly and quickly, well done, there are no words, there are very few such caps throughout America in emergencies, I am satisfied well done thanks from “QAZAQ TRANS”
Wonderful experience, guys were knowledgeable, down to earth it was a pleasure to work with. I would recommend anytime.
They had my review removed. Probably reported it which is an example of the kind of people youre dealing with here. AVOID THEM AT ALL COSTS. They lie, cheat, and steal. Also, never, ever give them permission to work on your equipment at their shop. Alex quoted one price and when he towed the truck (and trailer without my permission) he upcharge $1500 more than the quote. He held my trailer with freight on it and my truck until I paid the $4100 bill. He threatened to charge $100 a day for the truck and $100 a day for the trailer in storage fees if I didnt pay. Im an Army Soldier, serving my 19th year in the Army this year and Im very honest about anything I say negative about others and I would not steer you wrong on this. Its confirmed that they give discounts to some for posting 5 star reviews so beware of the trickery with these guys. Especially Alex.
HORRIBLE SHOPWARNING... THEY DO NOT ACCEPT CREDIT CARDSCharged more than the estimate without asking for permission to exceed estimate. Then forced to pay. Made driver wait 3 hrs for funds to be seen in there account even though they had acknowledgement from our bank funds had been transferred. Then when the $3,700 ECM repair was not the fix to the problem, forced my driver to write a positive review or they would charge him more to fix the broken wire which was the problem all along.
Fantastic local business they got me in and out fast. They definitely have my business when I’m around.