Bought a washer and dryer a year ago. They were never great. The washer had trouble spinning from the beginning and the dryer was finicky. I didn’t care enough to call within the 60 day window so figured it wasn’t worth it later. Honestly as long as I did small loads they both worked ok for a while. Last week they quit. Only a year after getting them.Yes I know it’s a used appliance store. But the whole point is to get used that have been *properly* repaired or lightly used. I definitely would have expected better and longer use.Long story short, it’s not worth getting anything from them.***edit to add after seeing reply****😂 thanks so much! I never leave reviews but I couldn’t resist the opportunity for a salty reply from owner!!

DONT WASTE YOUR MONEY HERE! I wish there was a way to give less than one star to this place. I purchased a refrigerator from them and it has been the WORST retail experience I have ever had. The unit I purchased NEVER worked. They delivered the unit, but said I had to wait for 2 hours to plug it in, then 24 hours for it to cool. Nothing after 24 hours. Not the least bit cool. I am convinced they instruct customers to wait to test the unit so they can make a clean get-away before the customer discovers they have been sold a piece of junk.It took several visits from their repairman over several weeks (with food spoiling the entire time) before they would even admit they couldnt fix the unit, which they claimed was working perfectly before it left their business. Malarkey! I asked them several times to replace the unit since they couldnt fix it, but they kept telling me they wouldnt switch it out until their repair person decided that it couldnt be repaired.After weeks of back and forth, they finally replaced the first non-working unit with another unit that ALSO did not work. The repair person had to come out and work on the new non-working unit twice, including having to do actual welding on the unit to get it to function at all. The patch-work repair worked for all of a month before the unit stopped cooling again. Now they refuse to do anything to repair the unit because more than 60 days have passed since I purchased the first unit (which, again, NEVER worked and took weeks for them to switch out) even though 60 days have not passed since they managed to fix the second unit.A 60 day warranty is completely useless when they deliver a product that is broken, then take several weeks to fix/replace it while they burn up any time you have left on your warranty, then insist that the warranty starts on the day they deliver the broken appliance and runs out after 60 days no matter how long it takes to fix the appliance or how long it takes their repair person to determine that it cant be repaired.The person that recommended this business to me is embarrassed that she sent me there to get a refrigerator for my grandmother, and I would NEVER recommend them to anyone who doesnt have money to burn. I understand that that some risks come with purchasing used appliances, but there is no excuse for taking such bad advantage of customers as this place does.

I purchased a washer and dryer from Greer Appliance Warehouse almost a month ago now. Some mechanical issues and issues due to sloppy installation were discovered the next day, and after contacting them regarding the issues, I had to wait several days for the repairmen to come. When they did, they didn’t have the tools necessary to complete most of the repairs, and one they informed me they would need to order a part for (this is the only reasonable issue).After this, I scheduled 3 MORE TIMES for repairmen to show up (all requiring me to stay home from work), the repairmen never showed. This is after my repeated reminder and inquiry calls to get more information and time frames for arrival.After a total of 4 times scheduling repair visits and repeated calls, my machines STILL have not been repaired. Needless to say, I will never be purchasing anything from them again.A 60 day return policy does no good if you are so unreliable (and have such poor record-keeping and communication with employees) that you don’t even keep your scheduled appointments within those 60 days.The discount price isn’t worth the massive imposition it will create later. You’d be further ahead to go elsewhere and purchase a new machine from a retailer.*IN RESPONSE TO REPLY*The reason I am only shown on your paperwork to have one scheduled appointment is undoubtedly due lack of communication between employees.* 9/21 I had repairmen come and diagnose the issues. This is the ONLY time after installation I have had a repairmen come. I had scheduled appointments on:Thursday 9/23Tuesday 9/28Sat 10/2Mon 10/4All but the last was due to your repairmen Mike not showing up or calling when he stated he would. I did most communication via store phone with salesman Zach, and he can confirm details of my difficulties. Also, I was not schedule for an appointment this Thursday, I was scheduled (as stated above) by Zach for Mon 10/4, and the repairmen yet again did not show up or call. When I attempted to call the store to inquire (during business hours, more than once) no one answered.

We got a pretty nice washer and dryer set for a decent price and a black stainless refrigerator. They also have a 60 day warranty if something happens. We purchased the extended one year just to be safe. They did the delivery and the setup so I didn’t have to do anything.

I have to give one star but honestly they dont deserve that. We leased a refrigerator from this store (through Progressive) and did as instructed to let it sit for 2 hours before plugging in, then we plugged it in and over 24 hours later it was not cool at all. We called progressive, cancelled the lease and they informed us to return the refrigerator to the store. Upon doing so, the person who helped us tried to tell us they didnt have a leasing program, nor did they sell that brand refrigerator. We informed him of what they told us to do returning the appliance and was told because the leasing person was not on staff, we would have to bring it home and bring the refrigerator back in a couple days. Mind you, we have loaded and unloaded this each time by ourselves. After telling him we would not bring it back, this salesman grabbed a dolly and brought the fridge back into the store. My husband tried to explain everything that happened and the man points to the all sales final sign telling him we may have to come back and pick it up because they will not take it back. Thankfully through all this, Progressive Leasing was good to us and theyre aware that we were sold a faulty fridge and this is totally unacceptable. I will not buy from this place ever ever again nor will I recommend it to anyone. Unprofessional, rude and sure dont take responsibility for selling products that dont work. We were never offered another, or offered to have someone fix this one. Also, when you work in a business, be sure to dress as such. I have never been in a business where sweatpants, pants falling off and no manners was allowed.

This store has an awesome selection of washers and dryers. So many appliances. They have fast delivery and setup with a 60 day warranty. We got a nice side by side.

My washer recently bit the dust and I needed a new one to replace it. As a recent college grad I really didnt have much cash and Home Depot/ Lowes will nickel and dime you on delivery/ haul away fees. I decided to take a chance and try somewhere local and boy am I glad I did! The customer service was great throughout the whole buying/ installation process and not to mention easy. They even delivered for FREE, installed it for FREE, and hauled away my old washer for FREE. Its crazy especially considering Home Depot quoted me over $100 just for delivery not even for installation or haul away. Give this small biz a chance. I think youll be pleasantly surprised.

Great sales person (Jr) & delivery (D). D even waited for me to clean under my old appliances before installing the new ones. Tech guys (Mike & Zack) truly want you to have working appliances and have care and patience in explaining any problem they see arise.The company, unfortunately, had a mishap with their vehicles not being serviced properly. Other than not calling us to let us know what had happened - it was a good experience with this company. All of the employees definitely want you to have working appliances while Saving you some green!

We bought a washing machine 5 months ago. it started leaking 3 months ago so we called the Appliance Warehouse within the 60 day warranty. They told us it was out brand new hoses that just needed to be tightened. Now its leaking again and they wont do anything about it. I cant buy the extended warranty. Nor will they send a tech out. we throw our dirty towels in front of the washer so I didnt see the water. Now they say were just out of luck... NEVER AGAIN. I wish I had I realized I should not have trusted the opinion of the technician about the leak the first time they came out.

First time moving into my own place and had no idea what to get for appliances. The staff was very knowledgeable and professional in answering all of my questions and helping me find the appliances that best fit my needs. Will definitely be doing business with them in the future!!

Such a nice looking store. Jr was very helpful answering all of my questions. I was lucky to find a washer this nicely priced. Thank you!

Very pleased with my experience. Great prices & helpful/friendly staff. Highly recommend for your next appliance purchase.

Buyer beware! If you dont mind being ripped off, this place is for you. Bought two appliances here recently; neither of which worked. I was promised a return call from a technician and even an appointment date, but no one showed up or did a follow up call. This was many days after I had made the original purchase. Better to invest your money elsewhere.Update: Over two weeks later, appliances remain unfixed. Plus, they said parts would arrive this week but technicians have not yet followed up as promised..

My experience was here was fantastic. The people were kind and courteous. Very knowledgeable about the products and allowed me to look around the showroom. When I needed answers and help they were there with assistance. I will definitely recommend to all my friends and be back myself.

This has been by far the best experience I’ve ever had for appliance shopping! When I came in I believe the young mans name that had helped me was Zach Garrison was the most polite and helpful person I had the pleasure or dealing with! He knew exactly what I was looking for and pointed me right in the direction I need to be in and was there for every step of the way! More businesses need more people like him!

We purchased a dryer from here and it stopped getting hot, the tech came out when they said, dryer was repaired in a timely manner. We were pleased

I was very surprised at the great prices. Very competitive with bigger stores. Staff was pleasant and knew their stuff. Will definitely recommend to everyone and I will be back.

My mom took me to get us some appliances for our house. I was so surprised at all the selections. It took me a few minutes to pick. The store is really clean and the salesperson was really nice. The prices are good too. The delivery is really fast too.

Zac did an amazing job! Great customer service and very knowledgeable.. Would recommend highly!

After purchasing a washer and dryer and being pleased with how well it runs and how good it looked, we decided to go back for a fridge. Once again super fast and friendly service. Not only were they in some cases THOUSANDS cheaper the service is unbeatable.

Very good delivery Service For (mike) very respectful came on time and Will highly recommend Your delivery service and business to friends keep the good work up

The dudes have it going on. Save some green ain’t no joke. Easily half the price of new and still in amazing condition. 10/10 would recommend.

This store is run not only by a veteran but a really good friend of mine, Roger Tarbell and his son Roger Tarbell Junior. Theres no doubt in my mind that they strive to be the best Appliance Warehouse anywhere in the country not just South Carolina. They will take care of you from the moment you walk through the door until like forever? Do you want to know why? Because Roger is a car guy and we understand that if you treat a customer good hes going to tell at least two or three people. But if you treat a customer bad hes going to tell everybody that he knows never to go to your establishment. Ive known Roger for more than 20 years. He wants you to be his customer not just for today but for the rest of your life. That part. Im DJB The Las Vegas Gold Picker Ya hear me and I give this place🌟🌟🌟🌟🌟

I bought a refrigerator and had it delivered by Mike, he was polite and prompt. Will recommend to friends.

Dematzio, was on time, very respect, and very helpful when it came to move other appliances to make what he delivered to me fit in to the designated place. Very respectful and polite.

Cannot say enough about how pleased I am with our new washer and dryer. Not only was the associates helpful and knowledgeable about the different machines and options; they offered free delivery and had them to us in only 4 days! Our 60 day warranty just went out and as well as these machines run, Im not even worried. Thank yall so much!

The staff really helped me pick out what would work for mine and my families needs and when they delivered my appliances Dematzio the delivery guy was so sweet and even showed me how the products worked so I would know what I was doing ! Love this company will definitely get more things from them in the future !

Dematzio is a great delivery driver. Very respectful and will go out his way to satisfy the customers.

MIKE the delivery guy was awesome!!! Quick! Professional! & HASSLE FREE FOR ME! Highly recommended!!! Thank you so much for your great customer service!

Zac helped fix my washer. he was fast and knowledgeable, knew exactly what the problem was when i told him the symptoms. would highly recommend.

Excellent service and those repair techs, oh my! Especially Zach, what a mouthwatering individual. Would highly recommend!

Poor service and quality of products. Nearly a month after purchase, our appliances are still not working. They said they would come back or get the parts early this week, but so far have not heard back. The problem could have been avoided if the store did a routine check (like an ethical business would) before selling defective products on the floor.

Great service and great quality. Maybe some of these others were the problem and not the store. 10 out of 10 will come back if I ever need another appliance.

Super fast delivery compared to other stores. This appliance store has a lot of washer and dryers and great customer service. Super happy with my choice of appliance.

We came just shopping looking at a couple options of washer dryer’s to see if something caught our eye. We then decided to look at more places to compare prices. Which I guess upset one of the employees. Which he then came out with a condescending attitude saying “sorry we don’t have enough options to choose maybe if we had more room to pack more in you’ll find something” being smart about it so we thanked him and kept it stepping finally he finished off with going back inside and calling us “ridiculous”like sir that’s not how you do business. Mind you I did tell my fiancé we would go back if we didn’t find anything better but with that attitude I rather take my money anywhere else.Update :The funniest is the reply no one complained about the prices we actually liked some and were thinking about coming back but once we said we’ll come another time and went outside someone followed us. It’s about respect and the fact that you said triggered is hilarious just cause my name is Karen doesn’t mean a thing I’m pretty chill but I don’t like getting disrespected no one would. Beside even if he was talking about the prices which he wasn’t that doesn’t constitute anyone following us and talking down on us when we just simply entered and exited a store. But once I read all the REAL reviews including the ones on Yelp I get why you guys got so TRIGGERED by us not shopping there. Which honestly I’m grateful for your employee he helped us dodge a bullet from doing business with an establishment like yours. By the way you’re the triggered ones who felt entitled because we were just looking around and you felt the need to follow us and say something I’m just simply reacting to you sir so have a good day.

My sister told me about this place. My wife and I needed a freezer and they actually had a few to choose from. We got one delivered for an amazing price. Thank You for your great professionalism

Love their finance option, I got a very nice washer and dryer set. Works wonderful and delivery was set up pretty fast. Great experience!

Delivery service was phenomenal, showroom went above and beyond with there service. Pleased.

Superb customer service. Very helpful and professional during delivery!

Love this business I always go here for all of my appliances, they have a huge selection and wonderful guys working here! Never had a problem with these guys!

Very friendly staff delivered on time great conversation will definitely be returning in the future as long as Mike is the delivery 🚚 person

I absolutely love this place. I have bought numerous stoves and refrigerators for my rental properties. They always deliver and install the items fkr my tenets, then if there is any problems with the items then they come back out and fix it. Awesome place!

Got a very nice LG washer and dryer set from here. Awesome price and super helpful! Ill for sure be buying definitely my next needed appliance from here!

Prices are ok but cleaning the appliances before putting them out would be so much better As you can tell by the reply it is easier to attack than to address an issue. I will get my needed appliances for all of my rentals elsewhere. Thank you for clarifying my review

Do not purchase from this store. They are very rude, the guy that comes out to fix doesn’t know how to fix anything bc it brakes again. Probably fixes it from YouTube videos. But it is very hard to get anyone to come out and help. They keep delaying when the repair man will come down to fix. Better to buy somewhere else for more then for cheap. They are liars just like upstate liquidators. Stay away from these second hand stores. Their business will close soon!

I bought a broken fridge for $900 2 weeks before I had to move across county. I had to call them 3 times to come fix it and I had to call their tec. no one showed up or tried to contact me and I had to throw the fridge away and buy a new one from Lowes for the same price. The fridge from Lowes wasnt as big but it worked and has a valid team to repair or reimburse if anything goes wrong. DO NOT BUY HERE. If you get a lemon your stuck with a team of people that do not care to make it right. If you buy a fridge that doesnt work then expect to buy a back up fridge or use a ice chest for an unknown amount of time. The tall delivery diver was bragging to the other driver about how he wanted to get fired and did not want to quit. He was also joking about scratching up my wood floors. I did not find it funny. Its unfortunate because I did want to be a repeat customer for my rental properties but I will have to go elsewhere. FYI to the owner or employees that read this. Arguing and demining peoples reviews make you look really bad I wish I read the negative reviews and how you reacted to them before I came here.

Great place to pick up quality used appliances instead of paying high prices for brand new equipment. Owner is very good guy and reasonable to deal with.

First off, the store has a great vibe when walking in. They have music playing, incense burning and they seem friendly. I told Junior what I was looking for and he walked me directly to it and told me all the info i needed. They set me up for delivery 3 days later and mike came to install the washer and dryer in a timely manner. Nice group of people they have at this small business. I definitely recommend to friends and family.

Mike p does a good job thanks for being respectful

I came by to look at appliances & was helped very well. They have superb customer service

I would not buy from this guy or this store, very unethical. Beware you have been warned!

Such a nice and well maintained store. They have so many appliances to choose from. I will defiantly return for my other appliances when in need!

Great business to get all your appliances at. They never disappoint. Prices are on point also!

Big selection and great prices. Saved a ton of money, I went with the finance option also. Delivery was fast and professional.

This store is awesome. They always have small top bottom refrigerators to go into our rental properties. We pick them up every time and so far only 2 issues in the 14 months we have been doing business together. Satisfied customer.

I dont recommend this place to anybody to buy any appliances. My mom went there yesterday & the owner Roger Sr. cussed her out & laughed in her face it was all I could do to not go & confront Roger Sr. He shows no respect for anybody, he does not appreciate his customers & is very disrespectful! My friends or family will not ever darken the doors of this place again!!😡😡👎👎This place will go out of business very soon!My mom is 87 yrs old & was shown no respect, what kind of person treats her or anybody else like Roger Sr. treated her & stays in business!!👎👎👎👎👎

Ive been coming to this business for a couple years now for my business and I absolutely love this place, theyre great with getting me the perfect appliances I need and saving me a ton of money. If I EVER have a problem which is rare they fix it no problems! Couldnt ask for a better business to help me out.

The men at the store were very helpful when we needed a refrigerator. Had a good variety to chose from. Delivered it very courteously on time. Found just what we needed at a reasonable price.

These people are so wonderful! I went in needing a refrigerator ASAP and they were so accommodating and very helpful. They even got my delivery scheduled quickly. Very knowledgeable as well. A GREAT local business to check out.

This store always has great prices on the appliances and a friendly/helpful staff. Ive been here before when I bought a washer/dryer set and I just came back for a fridge last week. I was pleased with both purchases!

Just moving here from Tennessee, so we looked up used appliances so we could save some money and Im glad we did. This store has a massive amount of appliances. We got the refrigerator, stove and a washer dryer set way cheaper here then we would have anywhere else. Extremely happy with our purchase so far!

Great place to find the appliances you want at a great price.

Really friendly staff, and good quality for a low price. Very glad I found this place!

I was unsure on what appliance I wanted and the owner really helped me out on what to buy outstanding customer service very pleased with everything to do with this business. My refrigerator is working great.

My boyfriend told me about this store in Greer since we were looking for a new washer and dryer. They had so many different appliances for sale. The store looked real nice and the staff seemed friendly too! Great deals on all their items, will definitely be back when we need a new fridge.

I needed a refrigerator asap, especially in a time that stores are closed during the pandemic. They were actually closed when I arrived, but explained what I needed and received it at a great price! They delivered my refrigerator and set it up, otherwise it would have still been in my driveway. They truly care about their customers and their needs. I recommend them if youre looking for any appliance. Great customer service, caring salesperson, and wonderful and precise delivery guys.

I got a very nice samsung washer and a very nice gentleman delivered it for me. Will recommend this business.

Great prices! You won’t find better prices any where else. Customer Service is amazing. I needed a refrigerator ASAP called up there and talked to Jr and he told me to come on down that he would be waiting on me to get there so I could get me a great refrigerator and he wasnt lying! Very pleased!

Thanks to Greer Appliance Warehouse, we found an amazing deal on a stainless French door refrigerator! They sell good quality items for a huge discounted price! Super happy with our decision.

Thanks Mike for being so respectful and nice

Thanks Mike P for the fast delivery 🚚

Super nice people. Very helpful with buying a used washing machine. Delivered and took the old one in the same day. Awesome customer service! So far so good on the washing machine.

Great customer service while in the store and during delivery!!

Our fridge finally broke down so we needed a replacement quick. A friend of ours recommended this place and we were able to find one for a decent price. They warrantied it, delivered and installed. It was all great. 10/10

Huge selection of refrigerators! I was able to find a nice one for cheap. They delivered a few weeks ago and its been running wonderfully! Will recommend!

Everyone at Greer appliance warehouse is friendly and helpful. Its great for anyone looking to save some green as well. Their products are always changing so if you dont see something you like right away, they may have something you like within the next few days.

It was positive in all ways! We were warmly greeted and the man was SO helpful. He found just the right appliance at the right price. I highly recommend this store. Its small and friendly.

Bought a stove and washer here and saved a lot of money

Great experience! Affordable prices and wonderful customer service. My husband and I found an affordable washer and dryer set within minutes!

Fast past store. If you see it, grab it they sell stuff fast. Friendly and knowledgeable staff. Good place to buy!

Awesome experience! The employee was super nice and helpful too. The machines are in nice conditions and at really reasonable prices too.

I am in desperate need of a refrigerator. After reviewing all these reviews bad and overly good, I have to say I am glad they were closed to Saturday after Christmas.The reason I say this, no store in history has gotten straight five stars in every single positive review purchase does not happen.What I find amazing after being in customer service for over 25 years and working for telephone company with very irate customers. Is the fact that the owner wrote back responses to his customers and put the blame on them and not taking any responsibility for any issues for what could have happened, what might have happened,what did happen and not one single apology. Im sure he does good business for some customers and some things work out great. However not taking responsibility at all or apologizing and you are a small businessman I dont see how you can stay in business very long if the bad reviews keep coming.The internet is a blessing and a curse.So I have to say the Owners lack of customer service is the real reason I would not shop here,not the low stars.Because as we know there is two sides to everyvery story. He just happened to show me a lack of concern for customers that he could have had for life.

Found exactly what I came here to find. The salesman was knowledgeable and answered any questions I had. It was a great experience and Ill be sure to pass on my review to others.

Not worth the high prices. Everything was dirty and banged up and still cost too much. Employees also arent wearing masks, or at least the one working today wasnt. They also dont deliver to my address. I can get a brand new stove at Lowes for under $600 with free delivery and a better warranty.

A Friend of mine told me about Greer Appliance Warehouse..Went Today And Got Me A Stove And Refrigerator At a Great PRice..Definitely will be Back To get Me A Washer And Dryer Set..And They Are Delivering It Friday

In case he is not lying...his profile says he owns the place.

The wife and I could not be more happier. We saved thousands of dollars buying from here instead of Lowes. Lowes was asking $2,800 for a refrigerator very similar to one we got here for only $699. Works great! Will for sure return for more appliances

Me and my husband just moved in town and my parents recommended us here. We walked in and the salesman was fast to greet us. Asked what we were looking for and showed us around the store. After going through hundreds of washers and dryers we found the same set we use to have before we moved here from Tennessee. Kenmore direct drive are amazing washers and they still sell them here! Anyone looking for washer and dryer come here.

Fast delivery and a big selection of some nice used appliances.

Easy going guys. Bought me an LG refrigerator thing works awesome. Got it delivered in a timely manner and the delivery went very smoothly couldnt be more pleased.

This is an EDIT of a previous review,Had to bring it in to be fixed but he did fix it no questions asked that is why the upgrade to 4 stars it works now just like it should.Bought a stove paid for it asked if it worked he said it did, they did not deliver to Gray Court. I had to rent a trailer pick it up! Tried to use oven first time did nothing had to use a ninja to make a cobbler,I am just saying at this time make them plug them in before you take it because if you have to rent trailer they are not going to come and fix it you have to bring it back unless you are in their area. They will fix it but have to rerent trailer and take it in then rent one to take it back home Just be cautiousIn response to your reply, my last stove also a 220 worked good and the oven was inaccurate not faulty!!!! and if the 220 was the problem then the stovetop would not work as good, my lawyer advised to bring it back to you and let you show me that it works which I will do Wednesday and if it doesnt then let you fix it. Then will go from there and I work for an air conditioning company I know the difference if the 220 did not work then the stove top would be slow to heat up as 110v is not enough to run 3 burners effectively as this one. My advice is just let it go for now if you fix it I will give you the 4 stars if you keep it up I will file with the BBB and the state.

They have a great selection of washers and dryers. We got a really good deal. The delivery was fast.

Got a nice used stove and fridge for a good price! Both appliances were very clean and look to be in great condition. The staff were very friendly and helpful.

Good deals on the stainless refrigerators and stoves. Delivery was fast.

I found the owner to be a very courteous man, the prices to be extremely fair, with a warranty on them, and the appliance was delivered when they said it would be. Great folks with whom to do business. Look forward to using their services again in the future.

My wife and I had a great experience with this company. We needed a few appliances for one of our rental properties and they had so much inventory in stock, also a bunch sold. Its been over a week now and everything seems pretty good. My renters are happy and so are we!

We just moved here from Minneapolis and needed a refrigerator, stove, washer and dryer. This store had everything we needed and they delivered everything within just a few days! So happy we found a store that nice!

He delivered a washer and a dryer to my house. All I did was open my door, he unloaded and loaded them into my house. He also made sure it washed my clothes while he was there. fair pricing and great customer service! Would recommend to ANYBODY!

Great deals on washers and dryers. We picked up a set fairly cheap with free warranty. Good quality items.

Ill start with: The entire purpose of purchasing a dishwasher, was to help me out. The woman who helped me was awesome, though.Not to blow money. But, thanks to Appliance Warehouse, it has wasted time and money. Im going to explain what transpired.I tried to get one through Lowes. It was taking a lot longer than expected. So, I cancelled the order. Then purchased one through appliance warehouse. The guy who came to install it did not have the correct equipment. So, weve been stuck for the past day trying to fix it ourselves. The owner was more than rude to us. He said that he only has a warranty after installation is completed, and there are issues. It was never completely installed. We had to go buy parts, and fix it ourselves. Keep in mind, Chip just had knee surgery, and I dont move like I used to.Chip went up and apparently, he said his guidelines should be common sense. If I had been handed those guidelines at the time of purchase, I would concur. My bad. Ok, I didnt read through it. But, I never got a copy of these supposed guidelines. This was all we were given.Luckily, we were able to figure it out, after tons of towels laid down. And, two trips to Home Depot. But, dont ever use them.