The employees seem nice and we like shopping here but 2 years ago we were in need of a dishwasher. We went here because we wanted to try somewhere new. The installation people were nice and we thought we had bought a quality Maytag appliance. A week ago the dishwasher started to make strange noises and then I noticed a black soot on white colored dishes. I called the Best Buy number and they said a repair provider would call back and to call them if that didnt happen. It didnt happen so I called back and they said they were going to issue the cost we paid for the appliance but we would have to pay for the installation of a new dishwasher. Two years ago it was $160 so it is costly. They also said I need a verification code to get our money which they said would take 3 business days. Today I decided to wipe what I thought was detergent from the bottom of the machine near where I put plates and pans and the picture below is what came up- black soot and pieces of metal. Ive been cleaning my dishes in this dishwasher and feeding my family with dishes contaminated with black metal debris and metal pieces. I do not recommend buying appliances at Best Buy and I do not recommend Maytag. Ive never had an appliance do this before and this is a health crisis. I would just like my verification code now so we can get a new dishwasher immediately, as my family and I have been eating metal and we didnt know it.

At this point, not happy at all with my experience. Buying stove was easy..great there. It was delivered and had 3 damaged areas. Was offered 10% off which is nothing for 3 problem areas, no thanks. Was offered to be able to keep stove until new one arrived and did that. Was told would get call back next day (Friday). It is Tuesday and no callback. Also followed directions to preheat and use for 1 hr before cooking food. The back burner was so hot and burner was not turned on. This is dangerous! Still waiting for callback so I tried to call this morning. On hold so gave my callback number. This is very poor experience...will see if I get the callback!

I ordered online and picked up in store. The service was quick and the order was ready before I got to the store. The greeter was friendly and helpful and the online pickup was great. This is going to become my favorite way to shop Best Buy.

Advice at the door where everyone entered, staff very friendly, found everything I wanted.

Great experience today!Went to buy a fridge, and helped by a salesperson called Mike K, who knew a lot about the features of all the items I inquired about.He was courteous, not pushy but supportive to my needs for a fridge, and I decided to purchase one.Options for installation, delivery and hauling the old fridge and financing were extremely favorable!Great to shop at a convenient place, with ample time to decide, getting good service, esp from someone as experienced as Mike! Thx so much!! 😎

We came in, looking for a smaller Smart TV and a laptop. There was a man that helped us near the TVs but he was about to leave. Told us they were short on staff and would try to send someone over to help us. The TV we wanted was small enough so my husband just grabbed it and we walked over to the laptop area. I think there was 2 staff in that area, but they were already helping customers. We found 1 we liked within 5 minutes, and grabbed that as well and headed to the registers. We were in and out within 25 minutes. We waited just a couple minutes to check out, the man at the register was nice and we were on our way in just a couple minutes.

We wanted to go in store to purchase a computer. There is in store shopping allowed. Very limited on in stock computers. Even online many sold out. Got a monitor and headphones while shopping and placed order online for the computer to ship to the house. Everyone was very helpful and pleasant.

Best Buy/Geek Squad deserves a 5-star upgrade after they came out today and installed my new Sonos Beam, which replaced the first defective one. They also trouble-shot the TV antennae reception issue, so my TV is once again working! Thanks Pablo and crew, job well done ... again!!DD

Ill be honest I had no other choice but to go to Best Buy for my purchase and was not looking forward to it. In the past, employees may have said hello...But thats about it.BUT I have now gone back a few times, and there seems to have been a big change in the staff. Ive had several people ask me if I needed help, and everyone was friendly when checking out items. Well done Best Buy!!!

Very helpful. Staff was willing to look in the back for my movie since we couldnt find it on the sales floor.

I have been here a few times, and each time the employees have always been friendly, helpful and professional. In this current era where good employees can be hard to come by, this Best Buy store has done well.

I understand they have what you want or need. My problem was with the rude rep. I went to buy a phone and he was so very rude. Zero zero zero customer service by him. The door gentleman was very welcoming and warm, not the rep. Very disappointed.

My recent visit to Best Buy was great. The customer service I received from Rai in the computer department was second to none. The information she provided me helped make my decision purchasing the right computer. She also escorted me to other sections in the store as needed.Connor also assisted me with the other associates in the T.V. department and they helped me to the correct Sony which I purchased. Thank you.

Geek Squad continues to solve all my computer problems. I have used their services for years and its well worth the money. They usually get your laptop in quick for services. At times they can access your computer remotely and solve the issue. Either way, they have never to resolve my computer problems!

Ive been to a lot of best buys. This one stands above most of them. Nice store and mostly good staff. Nobodys perfect, but these guys are close

Awesome store and service from Jonathan in google chrome book sales.This dude is awesome. Great service helping my mother in law getting a new chrome book.

Bought a TV, greeted at the door; assisted to the exact area to view what was available and immediately met by an associate who answered all of our questions. Excellent service.

Worst customer service Ive ever experienced in my life!! The sales people and geek squad LIE THRU THEIR TEETH and then you cant get anyone to help you when you have issues with the products they lied to you about. I have been trying to speak to a manager for 5 days and over 8 hours being bounced from one person to another only to be disconnected over and over again. WHATEVER CHANGED IN THE LAST FEW YEARS WITH YOU SUCHS, I WILL NEVER SHOP AT A BEST BUY AGAIN!

The store is clean all of the customer service is professional knowledgeable friendly and kind thank you Best buy

The staff was great. The front guy at the entrance who is supposed to be just a greeter and direct them to the return line knew his stuff. Needed a UPS 20 minutes till closing and he pointed me right to it! Checkout also handling returns also was questionable until the checker returned one item and sold him the upgrade he already had somehow. This is still the reason to have great brick and mortar stores when immediate need and customer service is required. Thanks for the save guys and gals!

Very informative expert helped save money. Would definitely recommend.

This place does not deserve 1 star 11 days ago I walked in to buy a computer. After talking to an employee I decided to bring my computer in to have GeekSquad fix the lagging and no WiFi connection. Four trips to the store, little to no communication, at least 30 minute wait times (with an appointment), and an 18 minute hold time trying to call the store in which I was told “they are working on it is all I can tell you” and my computer is still lagging and will not connect to WiFi. I’m on what I hope to be my last visit trying to pick up my computer and it’s been 1 hour since I arrived….he’s on the phone possibly trying to get me a refund but I’m not really sure since employees/managers only talk amongst themselves failing to tell me what’s happening.Will they refund the $238.08 they charged me so far????……TBC…

Went there to upgrade stereo in my grand caravan, was happy with the selection and the not upselling pushes from out places, installed double din deck and kicker 6x9. Installer was very knowledgeable and customer friendly with honesty and not charging for work not done that was initially paid for due to type of install.

Some skinny red-haired employee called me a “dumb ni**er” behind my back after I asked him for help! Thought I couldn’t here him! I walked out, can’t believe the kind of place they running. And my daughter heard!

Always liked going into bestbuy. I usually buy my higher higher end products here. Though things are changing these days. I went in to this store and they didnt have what I was looking for.

The store is clean and the staff is friendly. On my visit yesterday afternoon, there were no staff available to help in the area I needed help in. On this mornings visit, the correct staff person was present, but the item I found on the website is on back order without an ETA and there is no waiting list for the item. It would be nice if the staff were cross-trained to multiple areas so they could have told me yesterday that the item was unavailable.

Great people working here they help us out, we found some great deals, well be back. 👌

They arent as staffed, but that also means you wont be bothered as much. There are some cool things to look at like the submarine drones and there are great options to turn large items into affordable payments.

Needed to update my IPad so I visited Best Buy in Green Bay to see what they had available. Ended up having to order what I wanted since it wasnt in stock at any nearby stores. The people I dealt with were very nice and helpful. I worked with the people in the mobile phone area.

They were very helpful when I bought my computer monitor and when I had to bring it back because it wasn’t working right. Every employee asked if needed anything and asked if they could help me find what I needed. They pointed me in the right direction and walked with me to meet the other employee that could help me with my needs. Love that Best Buy. Prices could be cheaper but who doesn’t want cheaper prices.

Have purchased multi xbox series x from here. Smooth transactions

The employees are always available to help you, they are friendly and knowledgeable.

I ordered a dishwasher for my mom from best buy. My mom is a diabetic so she waited four and a half almost 5 hours on June 8th waiting for them to deliver this dishwasher. Finally we had to call Best buy to find out where our dishwasher was. They stated that the gentleman had gotten hurt on the job. So my question to the lady was you dont have time to make a courtesy call to let people know that the dishwasher wasnt going to be delivered? The lady gave me 101 excuses as to why we wouldnt be able to get our dishwasher now for another 2 weeks. So when we asked for a refund she said she could not do a refund on the dishwasher! So we asked for supervisor and the lady had to repeat herself literally and I am not kidding when I say this she literally had to repeat herself five times and we had to tell her every time we got what she was saying. So then she stated that it could take up to 30 to 45 days to get the refund! I will never ever ever ever buy anything from Best buy again I will go personally to shop for something and pick it up the same day instead of ordering! Best buy youre a joke and if you keep your customer service up the way you do you will never have any more customers! Ive been a manager and Im sorry if this situation had happened at a place where I work I would personally take responsibility for that and either ask the customer to either come pick up the item from us or I would personally go and deliver that item for that person because you guys say you guarantee your delivery! You guys are liars you didnt guarantee it and as far as my services Im no longer going to shop there and I have a mouth and Im going to make sure that everybody knows how bad your company is this is the worst customer service Ive ever had in my life and Im 46 years old Ive been through a lot of customer service. You guys need to get your head out of your butts and actually do your job if you guarantee a delivery then you should deliver it!

Have had decent retail experiences at this location. No complaints.

Horrid customer service provided by Best Buy as a company. Attempted to call local store, not taking phone calls. Get sent to national customer service. Rep says sure you can modify an order for pick up. Place order, not able to modify. Call customer service again. Im sorry sir, but we cannot do that 23 min and the solution provided is not possible in the next sentence out of their mouth. Asked them to provide a number that I could speak to someone at the store. Unable to provide any number. Asked to speak to supervisor, was placed on hold for 22 min and the same person came back on the phone. New solution would cause a fraud alert from CC company. Ask again for supervisor or talk to the store nothing....currently on this phone call for 54 min

Service has gone from bad to positively unbearable. Cant take phone calls at this store. 100+ minutes on hold with call center to see if I can make a simple change to an order.

Emma helped me out, she was fantastic not only.in her knowledge of computers specifically laptops, She also became available to help me get the beats pros out the case that was on sale for 170 org price at 300 she was amazing not only.in service but as human and best buy employee, she is the front line help and definitely dersve a raise people like her is why Ill come. Back and buy more and more from best buy thank you for the laptop and headphones

I had some really helpful people help decide what I need when giving out details and are very honest. And many of the workers check if I have questions when I enter into a different area of the store and that is good customer service.

The service & range of products available was great, although a little pricey. Todd in the television section was able to answer any such questions regarding the tvs & sound bars thus making both my wife & I feel comfortable. It is said that People buy from people they trust so who knows? If my budget allows I may well buy from Todd.

I went here on Sunday (Mothers Day) and bought an insignia sound bar, amazing quality compared to their other products its a definite buy again. Go to this Best Buy very friendly.

No Best Buy employees came to help us, thank goodness a fellow customer helped us

Best Buy has done a great job over the last few years with their customer service. Really glad to see them greatly improve on this area.

We came in to get a new remote and a roku stick mitch waited on us he was so helpful what a great employee

Even though they have less than normal due to todays climate, they still have good selection of head phones.

Very wheelchair friendly. In and out in 15 minutes with buying a laptop!

Car audio department is trash… no selection. No one helped me. Had lots of questions but no one helped. Waited 10 mins and then left. Guess no one cares

Sales guy was great. Got a good deal on a new fridge. Well done best buy.

How does Best Buy not have gaming monitors in stock? Where else am I supposed to get the best gear for gaming. Not happy with this visit... Store is like half empty.

Ordered a stove to be delivered and haul away of the old one. Due to a situation to lengthy to explain the old one wasnt hauled away. The phone tag of trying to get a refund for the haul away charge is ridiculous since the Green Bay location isnt taking phone calls.

It’s Best Buy, lowest prices for most things, knowledgeable staff

Although low staff but people there are very nice and they put efforts to find you the right answer or the right person to talk to.

They didnt have the laptop I wanted, so Ethan had to order it and offered for it to be delivered the next day, which was Saturday. He shouldve known that UPS doesnt deliver on Saturday so I was very frustrated with Best Buy.

Customer service was okay. I wish they offered more vegan watch bands (ie. not made with leather).

Austin from geeksquad was more than helpful!

The Geek Squad has very good service and qualified people!

This is where I usually buy my TVs from. Has good stock and usually has some open box items available at a discount.

Very rude about masks. I had a $50 item in my hand and was still shopping. Ive spent thousands there through the years from TVs to movies and everything in-between. Even have reward points to use and a credit card. They just lost a good customer.

Stopped in to get a sound cable. Tbe staff was very helpful and friendly. I got the last one in the store.

Jack was very informative! Got a new drone!

Leah went way out of her way to find the last headset in the store. She searched everywhere and could have easily told me that they were sold out. She is definitely management material. Unbelievable service. Couldnt be happier.

5 stars always here to help when needed

Laptops are mostly high end not much to pick from in the mid-range price point..$500-$700. Busy place but was acknowledged and said they would be right with us but it was obvious they were short staffed.

Very helpful.Bought a new laptop & case.

First we went there to buy a tv and Samuel was very knowledgeable. Travis and Jake also did outstanding helping us with loading the tv into the vehicle. Amazing customer service.

I was looking for a charging cord for my device and there werent any in the usual spot. The gentleman at the door located a display and found one for me.

It was OK the people where nice and help when needed

I was at the store today and I walked around for at least a half-hour. I was interested in security cameras for a business im helping setup and also a stereo system for my truck and a remote starter and the only person that said something to me was the lady at the front door. Ill go somewhere where Im treated like a customer.

Tim and Micah were both extremely helpful and knowledgeable. I left with everything I needed and the proper information to boot! Always love shopping at Best Buy, but these two employees made it better than ever. Thanks guys! Merry Christmas!

Very knowledgeable staff and good selection

Great experience with educated employees!

Absolutely ridiculous. The stores are not taking any calls. They put you threw to some operator and they just kept transferring me to different departments at different stores. Get yourself together Best Buy!

A very good store. Have shopped for mine and family’s various gadgets like iPhones, iPads, MacBook, cameras, tablets, GoPro and a drone too. Associates and managers are very friendly. Many varieties in products are available too. Also online shopping is good. They have curbside pickup options too.

Like but service is spotty not enough people to help you 🙄

Took quite a while for someone to assist me with my questions.

$45 Restocking Fee Best Buy ScamThey Advertise Cell Phones To Work With Your Cell Provider, When you Buy The Phone And Your Phone Provider Says It Isnt Compatible, Best Buy Charges a $45 Restocking Fee....and they still leave the false advertisement on their website about the phone working with the carrier(s).Its a Scam

Do NOT buy anything from this place that isn’t in stock. They will take your money and completely forget about you.

I have been doing curbside pick up which makes it a lot easier to.pick up last minute gifts. The associates came out quickly with my package. I was not expecting this because the store was not open yet and the lot was full and a long line was forming waiting for the store to open. If you choose curbside pick up,they offer pick up before e the store is even open. Check times in your areafor local curbside pick up times. Be sure and wait for an email saying your order is ready before heading to the store.

Always have great service

Fast action, good people took excellent care of us

Got some merchandising issues in this store as well as numerous mispriced locations or missing tags in general. I asked a question to locate an item and ultimate where I was taken didnt have the item I requested however I found 4 locations later with the phone case type in question and not all in mobile section.

I was looking for a printer 2 people neither could answer basic question.It was in french no one knew how to change it.Onto wireless headsets same issue. Other than reading the back of the box which I can do.People take pride in your job and know your products.

Went there to find a computer system and was assisted by Mason. Very impressed with his knowledge. Kudos.

Not accepting phone calls. Lost a customer

They likely have what you need, but stuff like cables and adapters are way overpriced. However, if you can find an identical brand for less online, they price match. Staff are a bit too aggressive with their offers to help. Dont bother with Geek Squad if you can help it.

Clean. Best Place ever!!!!!All my electronics I buy from here Appleton wis location.Super clean and staffed beyond great... every one is so helpful. Knowledgeable and its a clean building....love this place....

Extremely friendly. Had zero problems picking up.the item we ordered

Wanted star wars items they were the only place that had them. I was fortunate to find them.

We had to return an item and had no problem.

Friendly and helpful staff made my return easy and quick

Walked in and was greeted by a nice individual and found what I needed.

Best Buy still maintaining their standards in customer service and satisfaction.Mainly was there for the Samsung booth, to my surprise is NO LONGER housed within the store. This is a disservice to ALL of Samsung Electronics users who need their expertise especially when the service providers dont have a CLUE. Its unbelievable considering the cost of the devices this the least they can do.

Staff challenged me regarding the mask policy after I had spoken with the gentleman at the door and was approved by him to go in as I was. Another member of the staff seemed to be watching from somewhere else and very aggressively demanded I put on a mask. After repeating my previous conversation with the gentleman at the entrance I was informed that was too bad and I needed a mask or shield immediately or we needed to leave. Had the needed item not been critical we would have left. We then asked that same guy to assist us with finding our item, he said he would be right back and only returned or happened to see us as we walked out 15 minutes later. Luckily we had great help from another employee with the router we needed who was very friendly and informed. Unfortunately one bad apple can spoil the bunch. We will not be back and I will be sharing our experience with everyone we can! Poor choice to alienate people in my opinion, very disappointed!

This place sells the best electronics stuff like TVs washer and dryer fridge including game consoles and also sells DVDs Blu ray also fitness watches and more but it is pricy so prepared to be shocked at the prices

I had a very good experience. Collin was a very informative representative and was good at explaining cost and options. He helped to get the most out of plan.

Horrible lousy hateful customer service I could go on and on if you dont dress like you have lots of money 🤑 dont expect good service boo

I had an appointment for a car radio installation today and was disgusted with the way i was treated. I had arrived early like asked and immediately let the tall, bigger man who was looking at my car know that i had rca cables and a remote cable i needed hooked up to the back of my new radio. he told me he wouldn’t do that for me, even though the man who called me for my appointment reminder the day before had said they would be able to hook up the cords for me. I told him i was confused as to why and he gave me an annoyed response. he then also told me my appointment would be an hour and a half longer than expected. He continued to give me an attitude until i left crying to call my parents because i didn’t know what to do. my parents had to drive 45 minutes to come convince this service guy to do what i paid nearly 500 dollars for. My stepdad had to come and figure it out for me because the guy wouldn’t take me seriously. the manager was nice and helped us find a solution so that was good. The total appointment time was almost four hours long. The same guy who gave me attitude also gave my stepdad attitude. I am still very upset by the way I was treated and it’s safe to say I will not return if i ever need a service done again. I wish i had the mans name so i could let someone directly know, but this will suffice. At least i got to take up some waiting time by crying in the best buy bathroom for an hour because of the way i was treated haha

Thankful that they are a certified Apple iPhone repair store. We used to have to drive a couple hours to the nearest store to repair our phone, but now it is much more convenient with Best Buy. The service was excellent and quickly done.

Great security on mask mandating. Highly recommend.

Cold impersonal and not very knowledgeable. I did not make a purchase.

Theres two parts to this review. First of all, their PC department is a 5/5 for me. I always enjoy stopping in and taking a look at the computers when I stop to get a part for one of my electronics. The staff is super knowledgeable and friendly. I once stopped and talked to one of their staff members for 15 minutes just about computer components and the like. I will always go there for when I want to buy electronics.Now for the negative part. The Geek Squad Autos department is a 0/5 for me. I stopped in earlier this year to get a new Remote Start system and a new radio put in my 1998 Buick Riviera. They insured is that it would be done correctly and quickly. We got a call the next day and they told us it was finished. I stopped at the store and picked my car up, only to see my steering wheel, which is leather, was all scratched up and rough. I dismissed this, as its easy to scratch up and Im sure I would have done the same thing. I then noticed the OBDII scanner port was still stuck up the bottom of my dash; they forgot to put it back when they put the dash back together. Annoying, but I fixed it myself. But finally, when night time came, I noticed that almost all the bulbs in my climate control unit were burnt out. Everything but Temp Up and Fan Up/Down were burnt out. When I took the car in, they were all working. I then called their department and explained to them the situation. This is the answer I got.Yup, thats what happens with those older GM cars. The bulbs are so brittle, they just explode when you take the climate control out. I thought this was ridiculous. Older GM or not, what if the car was an older Camaro? These things arent cheap to fix.. I now have to take out the climate control, pay $20 to ship it out to an out-of-state repair shop, pay them $65, then reinstall it when it arrives back. This could take a week or two, and going two weeks without A/C in this heat could be dangerous, and I certainly could not get it fixed when I first discovered it was broken, as the temps were -20 to -30 degrees over winter! Very frustrating.I will never use their Geek Squad Autos department ever again, and I certainly will not recommend it to anyone else. I love the electronics portion of the store.. just not the autos. 0/5.