We were having some difficulties merging two accounts. Met with Mike who was positive and patient and ultimately solved the issues that others couldn’t. A model of great customer service. Thank you Mike!

Stopped in to exchange modems. Supposed to be an easy exchange, had my bill. Staff and manager made this an awful experience. I was not the “authorized” name on the account. No work around offered. Went home called Comcast, no problems. They are sending me the new modem. Why can’t in person store be that helpful.

Wow, bad service two times in a row at this place, and I havent even been helped yetI have just wanted to know what my options are for upgrading my current iPhone to a newer model. The first time in, I was told twenty minutes. I looked around at the iPhones, sat down for a while, then decided to look at some of the other devices to amuse myself. By this time, I was in there for about a half hour and hadnt been helped. Then, one of the alarms went off on one of the flip screen phones I was looking at. The girl who came over to disarm it was very annoyed WITH ME apparently, and acted like it was my fault. NONE of the other alarms had been triggered by me on any of the other devices I had handled at this point. Her attitude ticked me off, so then I decided to ask how much longer, and there was STILL someone ahead of me. I left.Tonight I walk in, seeking the same information I couldnt get the other day, but I didnt even get the chance to get checked in for help. The greeter who checks you in was immediately talked over by some lazy looking guy on a laptop who also wanted to know why I was there and said that depending on what I wanted I probably wouldnt be helped that time either, because they were closing in 15 minutes. I just wanted information, but that guy made me feel really uncomfortable and I didnt even get the chance to ask a single question. I left again, this time pretty angry. Store looks nice, but the people Ive encountered there are rude.

Nice little clean store. The employees were able to answer our questions and were very helpful.

Zack was very helpful and provided me with the best customer service. EVERYONE Ive dealt with at this location is outstanding. They always resolve my problems and I leave very happy. 100% recommend!!! Highly skilled and knowledgeable staff. Zach went above and beyond to make sure my home entertainment needs were the best the could be. He even gave me options to have multiple outcomes and fixes. Trust Zack and the rest of his team to take care of what you need! Xfinity you better give this man a raise before verizon takes him!!!! 😉 Thank you for your amazing service, keep up the good work guys and gals!!!!

Was told to come to this location by a representative and the gentleman who was helping me was doing what needed to be done to get my phone working and the phone previously purchased returned than (heavy white guy) came and told him no I needed to call their system couldn’t do the switch. I’m return called and was directed to the other store where he swapped phones on the account and returned the purchase phone. To the guy who directed the man helping me not to do what was right poor service. Thanks for not helping a customer of 3 years. Bad service!!!

This review is for the store, not Comcast in general. I had been trying to get a premium package off my account for weeks. Phone reps could do nothing, website was useless. Comcast in general has little interest ina customer trying to reduce their monthly fees.... Then my sister reminded me of the local store.I went in with my information. I was greeted nicely and he fixed my concern in about 5 minutes. Im very greatfdul there is one part of the Comcast empire that believes in customer service.

Nice quick pick up for my wifi equipment. Helpfull people

This place was very crowded and the wait was more than an hour. The staff act as if they were frustrated.

The service is great; however, it’s next to impossible to reach an agent over the phone. You have to jump through endless hoops in their answering machine and even then it won’t connect you to an agent. When you ask for an agent the machine tries its hardest to answer any question you may have before connecting you. I have a specific question that I need answered before my appointment tomorrow morning because I won’t be there, but it’s next to impossible to get said answer.

My experience was disappointing. My agent wasnt friendly or informative. She didnt seem to know anything about my issues.

Lady that helped me was very nice. Got new equipment and everything is working again.

Quick and mostly painless, but entirely lacking humanity or service orientation. Felt like an inconvenience.

If you’re looking for the worst possible internet provider, look no further! Xfinity had you covered! They top my list on worst price, incompetent directions, terrible service, and terrible offerings.We moved. Previously I had AT&T, who charged me $60 monthly for 1k Meg internet which included: setup by a technician, unlimited WiFi, a router, and HBO MAX. All for $60! The new location we’re in only allows for xfinity. For $85 a month we get: 400 meg internet, unlimited WiFi, and a router. That’s it. You have to pay $100 for a technician to setup your internet. I tried to set it up myself but my house doesn’t have a coax that seems to work… so xfinity wants to charge me to help me pay them ludicrous money for poor service. Xfinity is the cockroach of internet providers. If they had to compete in the same market place as their competitors, they’d get squashed. They can’t provide good service, prices, or even directions on how to install their equipment. As a consumer, you WILL SAVE plenty of money going to their competitors. You will save a ton of headache going to their competitors. Xfinity, if you’re reading this, do better, be better, rise to your competition, and actually hold yourself to the professional benchmark your competitors have set.

Very expert agent who promptly resolved all my issues at the schefuled appointment time.

Recently moved into a new house that has internet service through Xfinity. I spent a great deal of time online browsing the different deals that they had and ended up deciding that the $50/month for 24 months that included up to 400mbps would be the best fit. I tried setting up my service online and spoke to many of the chat agents but I was basically running in circles. Some agents told me that my house wasnt serviceable, others said it was but they needed to send a technician out, and just about every agent I talked to told me something different. After being unable to find a phone number to actually talk to someone, one agent recommend going into a store to complete my setup. I wanted to avoid having to go this route but with how much stress the online process caused me, I just wanted to get this done and over with. Shouldnt be that hard to get an internet service, right? I ended up going to the Xfinity store on Beltline Ave and I cannot fully express how wonderful the experience was. The second that we walked in the door, an Xfinity team member, Donte, greeted us and after explaining the issues that I was having they immediately took me over to one of their service desks. I knew exactly what I wanted and when I mentioned that to Donte they came through with everything that we needed. They didnt try to push me into another deal or pay more than expected which I appreciated. Donte was incredibly helpful, friendly, and charismatic. The entire transaction took 15 minutes which was a BLESSING after spending hours online talking to chat agents. The entire experience was wonderful! I was able to come right home and set up my internet service within 20 minutes! The package that I got also include the Xfinity Flex which only took a few minutes to set up! Overall, it was a wonderful experience setting things up in the store! We cannot get over how helpful Donte, they made things so simple for us. Never again will I do the online chat, Id rather go into a store.

This rating is solely because of the lackluster performance of the associates. In no way shape or form is the building out of the ordinary, but the customer service is lacking terribly. For instance, I walk in today to cancel the move of my service. Not only was I told to sit down and wait to get checked in, but after 30 minutes no one had done anything. I had to remind the Associates that I was still there. They then proceeded to work on everyone elses issue, even ones that came before me, while I waited. All in all, a 32nd transaction turned into 45 minutes of pure hell. I absolutely hate comcast. However, Im stuck with them.

I had to take back old equipment and the building is very nice and the service is excellent and they work quickly.

It’s 5 people to check people in but after that you get no help for hours and the check in people just sits there

Awesome job got me in and out thanks Matthew

Worst WiFi ever. It goes down at least 3-4 time a week if not more. They were supposed to send out a truck 3-4 different times and they never did and over the past 2 years they have not fixed anything. I can’t wait to be done with them.

Depending on what you go there for, you can have a really good or really bad experience.If you go there for the standard cable/internet affair, you should be just fine. Still amazes me that Xfinity has a huge staff over the phone who cant do hardly anything that the people inside the store can arrange.Whoever, if you go there for the mobile service, be very careful of what youre getting and what youre asking for. I walked in to transfer two lines, one bringing my own device and the other buying a new device. The rep gave me a SIM card for the device I needed to transfer, and gave me a new phone for the new device. When I came home to activate the devices, I discovered that the SIM card was for the new phone and I did not, in fact, receive a second SIM card for the device that needed to transfer.Luckily, I found all this out before leaving on a 2-hour trip to bring the new phone to a relative. Such as the downside of having commission-based sales personnel in a service store.

Store was very uncooperative with shutting down an account that is addressed to my house. Greeter was very rude and unprofessional. I suggest going somewhere else.😕

People there not very knowledgeable and if you have to call Xfinity thats even worse. No one had me setup my wifi info so i wasnt able to connect for first two months. Calling takes courage lots of patients because u get recording with lots and lots of prompts no real person. I called to say i couldnt connect so automated system did a reset but every time I left home and returned it wouldnt connect. I call back when ever i had lots and lots of time and the automated system would say lets do a reset. That works until I leave home and return. Since it never had an option to speak to a real person this went on for couple of months. If u can find another provider u probably want to use them not Xfinity.

Very nice store, made an appointment online and was in and out in 2 minutes, problem fixed!!

Excellent service! Staff was kind, pretty supportive and efficient. I was expecting stay on the place at least 30 min, I wasnt even 5 and I got all my duty finish. Id give 10 ⭐if I could.

The level of service between calling and going to the store is night on mars and day on earth. The people are friendly, helpful and timely. Just be sure to set an appointment! If you need help finding a better service plan or want to get mobile service, go to the store. Dont bother calling.

Ive had the new equipment. Are hooked up for four hours and is still not work, please call me or text me.

For the year I have service with xfinity, it was absolutely awful. Service/wifi constantly went out. They charged me multiple times for multiple different misc. fees that I was unaware of. Our routers that we rented were constantly inefficient and broken. Every time we had to switch them out for service, they’d try to charge my account. They told me multiple times that they wouldn’t charge us for those, since it wasn’t our fault, but they’d still try charging us. I had proof of the conversations where they said they wouldn’t charge us, yet the next employee I’d talk to would say they couldn’t take responsibility for what the other xfinity employees told us. No one is on the same page. They’re just a big corporate company trying to take advantage of people who don’t understand technology and the set up. FIND ANOTHER WIFI PROVIDER. DO NOT choose xfinity/Comcast. One roommate of mine almost got fired during the state shut down because Xfinity couldn’t keep our wifi service running consistently. At LEAST once a day the wifi would go out for 2+ hours. We made multiple requests to fix it, but they either wouldn’t help us fix it or try charging us and making us sign an entirely new contract for more money. When we were already paying for the best router, wifi, speed, amount of data, etc. Awful customer service.

Excellent customer service. Its always worth it to go in and ask what they can do to help you lower your bill, they have always been professional and helpful

Seems like they do routine maintenance every other night for about 6 hours turning off our service but still billing for the times that its turned off. If you have another option for a service provider, any company is better than Comcast. Theyve never provided reliable service for more than a couple of hours at a time.

Ey good customer service.. I got in and out..

This is the single worst internet service provider I have ever had the misfortune of using. Their customer service line makes you jump through so many hoops to speak with a person and your can expect a service outage for several hours every week.

Pretty speedy service.

Overpriced and you can never talk to a live person!

I recommend to buy any equipment, or service.Thanks

Your employees at this store are unwelcoming and rude. I Decided to drop Xfinity all together bc of their lack of customer service skills. We are now with AT&T and had a FAR better experience. Not only were they friendlier there, but they were also $45 dollars cheaper.

They are limiting people allowed in the store.(Social Distancing). Be prepared to dress warm in cold weather. There is an overhang so you should be out of any rain/sleet or snow.

Good sales staff but poor tech service.

Fair customer services, I felt agent was in a rush to get to next customer.

TWO years ago, I moved from my old location and kept my bill paid ON TIME. They charged me over $200 for the modem and said that when I turned it in, that it would balance my account to 0. I turned in that modem within a short period of time. I was told by the people who work there that my account is paid off and I am in good standing. Xfinity still reports to the Credit Report that I still owe $200 for the modem even tho they have had it almost 2 years now. I have talked to various people in Xfinity/Comcast and they keep telling me that I still owe them, which I had a receipt saying it was paid in full..

Comcast is a scam and this store is just another cog in that wheel.Once they conned me into auto-pay, and then a month later *AND WITHOUT PRIOR NOTICE* doubled my bill. Did they double my service? No, they just changed the rate of the same service to double what it was when I signed up. And they put a data cap on it, so they were just auto-billing me for all sorts of stuff once they had that info.

Service was fast and the Rep was fantastic. I was able to complete my account changes with ease and I feel confident with the knowledge shared.

Good COVID protocol during visit. Staff friendly and helpful. Problem was resolved the same day. Thank you for the help.

Very poor very poor extremely poor customer service..m

Annual required visit to get rate reduced to reasonable amount. Wish the trip werent necessary, but online xfinity quotes rates, then doesnt follow through.

Came is specifically to get my router figured out. To which I brought a router in I was hoping to buy to avoid rental prices. I brought the router in to the front desk and asked the associate if the router I had would work with/if it was needed for my plan I just signed up for over the phone. He went on the act like my request like one, my request didnt make sense, and two, was pretty dismissive to what I was asking him to do. He responded and said “essentially yes it would work” but this was not the info I was asking for. I point blank asked him to check my plan and he refused to do so and had me wait. Lone and behold, the first 2 minutes of meeting with another associate, he tells me I don’t need the router I just bought because of what plan I had....literally telling me the info I needed to know 40 mins before when i was asking.Xfinity stores...please let your associates know that when people come in physically to the store, especially during Covid, that they should be more help than phone interactions. I was very disappointed by my time in the store since it turned out to be a waste of time since the associate didnt choose to help when I came in for that exact thing.My issue was taken care of by the other associate, so it wasn’t all a waste but I did leave annoyed and not wanting to come back to that location.

Kee was wonderfull and set us up so we can keep some insanity under our roof. I will be asking for her next time i need help. Im going to recommend her to anyone i kniw that needs thigs to move smoothly. Great experience righ now with everything going crazy, Kee helped me out BIG time.!!!

Great service when we move here. Attendant got our internet and modem set up fast and easy! Thanks!

Zack was great. Personable, knowledgeable and fast. Cant do better than that.

Very happy with the customer service. Trust me its worth the drive there, I live 1 mile from the store on 44th and I drove 18 miles in rush hour traffic on a friday to go to the beltline store.

Couldnt really understand them, need to talk to somebody they know how to speak English better

I have called many times to get my WiFi set up. I have been hung up on, talked to an agent for 39 minutes just to be put on hold for 2 hours just be told I would get a call back in 72hours which never happened. I have emailed, text messaged and called the company and still no one has returned my calls/messages or helped me in any way get my service started.

We had a great experience

Very helpful store, the sign in process is nice, your turn in line is displayed on a screen. Very helpful, courteous and knowledgeable employees

Very quick and efficient. Cleaning for covid was amazing

The greeter was kinda rude.An older man who helped me finally gave me the info i needed.Very clean, no wait time.

I have gone into store to have agent register my router so I can connect to the Internet but guess what I’m still don’t have Internet. Please learn how to do your job correctly because most of us don’t have time to go back and forth to your store to get help.Agent told me go home and plug in router and everything should be up and running, WRONG, it’s not working.

Via phone - one cannot speak with a human being at this current location. The only option is the convoluted voice trap that ensnares one into a web of non-essential information. A person should be able to call the local store, ask a simple question and hang up. I see Comcast has NOT changed its low customer service status over the year, EXCEPT when a person wants NEW service - then EVERYONE at Comcast is eager to help. Very bad.

Fully expected A visit to the Xfinity store would be similar to going to the secretary of State. With that in mind, I blocked off 3 hours and prepared myself to be told that I dont have the correct paperwork. Xfinity was the POLAR OPPOSITE! I had to exchange my box for a newer model. The staff was very professional and kind. It was a pleasure to watch this team treat EVERONE this way. In a very busy store on a Saturday, I was in and out in less than 20 minutes. Got home hooked up everything and it all worked fine. Totally painless!

I have never had a bad experience with this store. Each time I have needed something they were polite, knowledge, and timely.

I went to Xfinity and beyond... Since I missed the turn... Lol

Listen. Correct. Quick

Had to wait in our car for a text as the store was super busy. Social distancing & masks are required

Was so happy to be able to go into the store and talk with one of the employees. Taylor was very helpful and kind and was able to help me quickly. Much nicer experience than a phone call.

Dear Xfinity. I stayed with you for 13 years. The past four months have been filled with intermittent service outages and a complete lack of support by you. My reward for loyalty was getting the highest prices and poor service.You refused repeated requests for help, or a refund when I had months without a single full day of good service. You tried to install a new cable a then took months tocome back and bury it as promised. I am a fool for not cancelling service sooner.Today I returned my equipment and hope I never find myself stuck doing business with you again.I’ve read Comcast is the most hated brand. So you changed your name to xfinity. Now xfinity will soon be the most hated brand.

Zack, the specialist took care of our needs for my son and my new cell phones. He was very polite and patient with me as it took me longer to know what I wanted. Even going back a few days later to actually pick mine out.He was more than happy to help me out again. Very professional and great customer service from him, this is the kind of person that shows their customers the excellent experience they are looking for in a company:) a huge Thank you to Zack for the great service and great deals on our cell phones ) appreciate him very much ..its a win win for us ..stop in and see him if you need new cellular service!!

They have been a good help to me

As with many providers, Comcast is choosing to automate services thereby removing human contact. Many requested services the local stores send you out the door with the 1.800 number, once you call this number ...... It becomes near impossible to get a human being on the line.Automation is a wonderful choice in many instances, but even in todays world, there are still times when a human being is needed. When that time comes, it would be of benefit to all involved to allow the bypass of automation & provide humans.Once you finally do get a human .... They are fast, efficient & knowledgeable. Every Comcast employee that I have dealt with has been an utmost professional.

Being very careful with covid safety. Quick, helpful service.

My bill goes up every month and they cant seem to explain to me why. They also keep charging me for equipment that I returned.

The self install kit is joke.They are going to get that Professional Installation Fee however they can. Even if its reconnecting an apartment unit that they disconnected.Just moved into a new apartment with my own modem that worked a week prior on a different account. Got the self install kit that I waited 3 days for. Come to find out its just a cable that I could have grabbed at Best Buy.My service didnt work. Tried going online and calling. Was told they needed to send someone to look at it. Service Tech was very nice and promised that I wouldnt have to pay the fee because the problem was beyond my control.First billing cycle and guess what I have 70 dollar service charge for professional installation. An hour I spent on the a call with billing (which I will never get that hour back thanks) and I still have the fee.So glad my neighborhood internet service provider is there to help

Rileigh was AMAZING. She took the time to explain everything to my dad yesterday, and then re-explained it to me today. She was able to lower the monthly rate by $50, and we switched service into my name.

If I could give it a 0 I would. The phone number posted for a store takes you to a robot that will not transfer you to anyone to speak to unless you are already a customer or have an account number.

Nice people, good service (when their computer system works)

Excellent Customer Service, Dante was very Professional.

Great personal service, with social distancing.

As far as shopping for internet or cell phones this was the least miserable experience I ever had, In fact I thought it was an excellent experience. Note that the visit I made was like 9 months ago but it was really good. They were very knowledgeable, helped me lower my cable bill afthe the person from the call center said it was impossible and even kept the store open almost 40 minutes past close to make sure I was taken care of. Well done, hope they still maintain the high level of service but I would definitely recommend taking the chance. And no matter what, it isnt AT&T 😂

We had some trouble with our internet the other day they told us to bring our router in and they swapped it out in no time. Very kind and courteous. Everything works like a charm now.

Comcast installed cable at our place last year, there were a few mess ups on their side and it went in pretty late so the ground froze and they couldn’t bury the cable, but stuff happens I get it. However it is now mid July and the cable is still not buried, and no one seems to care, even as I write this I know nobody from Comcast will ever read this unless it’s in a joking way at some company party. Are you happy Comcast you broke me. Anyway I would highly recommend them if you enjoy mowing around exposed cable, if you do not care for such an activity well you’re kind of in a tough spot because they’re the only game in town, I don’t know maybe try reading?

Ive never been a Comcast/Xfinity fan but the service here has always been great. Today I came in expecting the same and sat patiently waiting for my turn. Come to find out 20 minutes later after I see people come in and get served, you can call for reservations. I still probably had a 20 minute wait to go. Ill just take care of things online. No thanks to this location

Very polite but slow service due too pandemic issues not there fault.

East to get to, plenty of employees working. In and out with my internet kit within 5 minutes.

I had a great experience switching from Verizon to Xfinity Mobile. I arrived at the store and was greeted immediately. And immediately taken to a station where I was helped by Donte. He was fast, professional, personable, and fun. I felt like the people working there like each other and the environment was friendly and casual. Ive been dreading the phone switch, but Donte made it very easy and so nice. He helped me decide on adding TV to my account, which I appreciate. 5 stars!

The kiosk out front was confusing and difficult to navigate. The employees were rude and unhelpful.

Great customer service

Great, easy to get in and out with an appointment.

Needed a new remote in and out in just 1 min. Lots of counter help. Old 36 st store is closed now. I did not know this. :(

The service here was friendly and efficient with minimal wait time. When our time came Rileigh did an excellent job of resolving all of our issues and answering all of our questions and did an excellent job of following up to make sure all was taken care of. Well done.

Fast and reliable service.

Dante was very helpful!

Very friendly.. I was only returning a cable box but still :)

The workers in the store are attentive and do what they can for you. The service itself is generally reliable. But pricing is excessive and constantly rising because you have no real options. And tech support is generally useless.

The store is great, but my service has waivered between average and acceptable. if enough local people express interest in lightspeed internet, the company, theyll come to GR.

In and out quickly

I needed some help figuring out how my new plan worked. The staff was all extremely helpful. They let me pick up my modem instead of waiting for it to be shipped to me. It was the fastest and simplest trip Ive ever taken into a tech store. I thought it would be a much longer trip!

Very helpful & patient

Love the staff.

I had to pick up my cable box

Individual people are fine, make mistakes like everyone else but the awful dispersion of responsibility only raises barriers to service for the customer and leaves no one responsible at xfinity. They design themselves to not be accountable and for that they are the worst!