Golden Rule is the auto shop you hope for. Whether it is an oil change or the mystery noise, Noel and Bryan listen to their customers, they go above and beyond in communication with customers and finding the root of your vehicles problem. They are good people who treat others how they would like to be treated, they dont simply throw car up on a lift and go on about day...your car is their car. They will tell you what needs to be done, what can wait, and what your options are. Their phenomenal technicians exemplify the Golden Rule as well, they dont just put parts back into the car; they make sure its always better than when it came in, going above and beyond as well.I have since moved to Fargo and continue and forever will, continue my services at Golden Rule Auto Repair. I trust my car in their hands.

They recommended the wrong oil for an oil change, but they fixed my daytime running lights and now my accessory fuse constantly blows so that my 12v outlet doesnt work nor does my rear hatch release button, worked fine before. Asked them about it and was told that they want more money. Not a sorry about that lets see whats going on. Dont recommend. Seems like they were in too much of a hurry and didnt really want to look into it, got to keep those customers rolling through and take that money instead. People make mistakes, I dont think they believe in that though. I didnt even ask for a refund. He thought about taking some responsibility for the issues but he decided against. Not very stand up.

Top notch service and customer service. They are the only ones I trust with my vehicles. They won’t nickel and dime you. They are upfront and honest which is difficult to find in the town when it comes to vehicle repair. Give them a call, you won’t regret it and won’t go back to anyone else for your vehicle maintenance or repair needs.

Very polite, professional, and thorough with the drivetrain inspection I requested.Was done within 2 hours.

Excellent service and very frank. State from the beginning what you need and want, and theyll do it to the best of their abilities.

Reasonable rates, friendly staff and they get the job done quickly. I would recommend this place to everyone. The owner Brian Funk will treat you like family.

I used to work with Noel quite a bit between 2014-2017 and everything went very smoothly back then. However, last week I brought my car in because the Check Engine light had come on. Bob ran the codes and told me that the check engine light had something to do with the Evap Solenoid system. He told me that he could look into the issue for about $150. I had him do so and he reported back that the vent solenoid valve needed to be replaced and it would cost me $650. I called around and found a place that would do it for $350, so I called Bob and recorded the exact details of his diagnosis. After replacing the vent solenoid valve, the check engine light was still on. I ended up needing to pay for another diagnosis at the new mechanic, where they quickly found that the reason the Check Engine light had come on was because a wire had corroded. This was a simple $50 fix. While talking with the new mechanic I found that there was most likely nothing wrong with the valve itself, and that I only should have replaced the wiring. This was a $200 (Maximum) job that ended up costing me $700 total. I called Bob back with this information and asked that he simply refund me $150 for the misdiagnosis that caused me to pay an additional extra $350 for an unneeded repair. Bob told me that he was going to keep the money, because he still ran the codes. I reminded Bob that he had charged me for the 1 hour of work to look into the code, not to find the code itself. He then told me that it would have been much more work to actually take the car apart and look into the specific problem. All in all I am left frustrated, confused, and out $500. If he charged me $150 to investigate an issue, but did not do a full investigation and ended up giving me a misdiagnosis I believe I deserve my money back. Bob apparently does not feel the same way.Edit to Response from Owner:There you have it folks. Go to this repair shop if you want life lessons. Dont go to this repair shop if you want fair estimates or good diagnostic work done.

Great service! Very affordable..

These guys are great. They went the extra mile and bailed me out of a jam awhile back. I have been bringing my Expedition there ever since.

Got oil change for Mercedes. Great customer service. They have worked on it before. They always do good work!

Terrific. Did everything I asked quickly and for less cost than I expected. Thank you.

These guys are a class act that do great work at a reasonable price. I have been going to them for years and they impress me every time.

Excellent service...as always?

Hands down, Golden Rule Auto Repair provided the best customer service Ive ever received at any auto service shop! Staff were very friendly and seemed to really enjoy their work.I was able to get an appointment at 4:30pm on the same day I called for tire repair. They called at 5:35pm (5 minutes after closing) and said they found parts in town and asked if I still needed the vehicle that night or if I could wait until morning. I could wait. They offered to text me when it was ready as I may not want my cell phone ringing at work, so thoughtful.The next morning, they found another problem with the vehicle, already found parts in town, and offered to repair, but said I didnt need to do it that day, they just offered me a quote. I was very impressed with their low-pressure sales techniques. Price quotes were competitive and well-researched.Overall, everyone at Golden Rule Auto Repair made the whole experience personal, friendly, and trusted. I will definitely be back!

Our first time here and wow it was amazing! We called Monday about our ac in the van and a few other things. They got us in on Friday! Service was amazing and made you feel like you were at home with family. Explained everything they were doing and why. (And explained in words I could understand lol) price was exactly what they said it would be. Offered rides if we needed them. Very accommodating with our busy schedules. Would highly recommend if you need anything done on your vehicle. We will definitely be going back!

Extraordinary service, despite being locked down! Door to reception desk may be locked, but dont expect to be left standing, as Noel was right on top of things before I could reach my car!! BRAVO, GOLDEN RULE AUTO REPAIR!!

These guys really are the best in town. I lived in Grand Forks for 3.5 years and this was my favorite place to take my car. Keep in mind, they usually have a backlog of work so schedule an appointment if possible.

Was able to get me in and out within one hour without an appointment for an oil change. The place was insanely busy and I had trouble finding a place to park. Very grateful that I was able to get my car in because I needed it badly. The guys were efficient, honest and fun to chat with. Will be coming back again, and would recommend!

Good guys

Was not willing to help when needed work done on pick so I could work in morning, would of had to wait 3 days

Great smaller shop, everyone is super explanatory towards me with the problems with my car and straightforward I have had multiple projects done here will continue to use!

Nice speedy and quick service, but the hourly cost woe almost as much as Gateway Cenex

I had a situation where I had my car misdiagnosed, and they almost made me cough up $400 for parts that wasnt needed to begin with. I thought with their expensive prices Id be getting quality services but that wasnt the case at all.

Excellent customer service. Friendly staff. Brought my car in to fix the heater. They had to take off the dash. Afterward, the auto start wouldnt work. I know stuff happens. But they offered that if they couldnt repair it, they would send me somewhere else (who specializes in alarms) and pay for the fix.There are plenty of places I dont go to anymore simply because of the customer service. Even if they have the best product around. Golden Rule isnt one of them. All in all, I recommend it.

Always fair and efficient with the car repairs I need. I trust their advice and go to them whenever my truck needs some TLC.

Golden Rule Auto Repair is Excellent! They are highly professional, knowledgeable, careful and kind. I would not willingly go to a different mechanic. I recommend them without hesitation.

Always take the time to listen to your concerns and give you plenty of detailed information about your car. They dont waste your time trying to upsell you anything you dont need and actually try to help you find whats best for your vehicle in the long term, even if they have to refer you to someone more specialized. Fair market pricing and never felt like Ive been overcharged.

Excellent work from a locally owned repair shop. Recently they replaced my tires. I wanted to keep the old ones to sell or give away. They bagged each of the old ones individually before putting them in the back of my jeep! Thanks for the attention to detail, I really appreciate it.

The whole team at Golden Rule is so amazing, they always take the time to listen and understand, and they always keep me updated throughout the process. They are the best shop I have ever been to not only because they do great work, but because they treat their customers like family! I am a customer for life!

They got our repair work done quickly and were super easy to work with! Thanks guys!

Ive been a customer here for over 20 years. I have recommended Brians services to countless people over the years, never have had anyone regret it. They are prompt dependable and above all honest.

It is often said that a good honest auto mechanic is an oxymoron... This place is the antithesis to that. Friendly, thorough, knowledgeable, and fair prices. There is a reason theyre busy. Ive used a handful of auto mechanics in Grand Forks including the big name dealer. Lets just say Ill be going to Golden Rule from now on.

These guys take their name seriously. Noel behind the counter was friendly and gave honest advice. They really thought about my position being a student with a cheap car. They made no attempt to talk me into unneeded services or repairs. The necessary parts and labor was at set reasonable prices. I will be back.

I just went to ask a question about my airbag light & tire sensors.

5 golden stars fir these guys. They are very honest, fair, great service, its nice when they can explain what a car needs without trying to get me to do more than needed.

Great place to have your vehicle fixed white people fast service fair price

Love these guys!! Always been honest with me and great service! They always check with me before doing any work!

Very friendly and accommodating staff. Very good at explaining what theyve done and what needs to be done in an easy to understand manner without making you feel dumb. Will definitely be going back.

Were from out of town and they got us in right away to fix a spark plug. Amazing service!!!!

Friendly and good work but quotes are usually low. Most recently was initially quoted $130 on an ac recharge. Quote changed to $150 at time of repair and bill was $190.

Great prices . Staff isn’t very friendly & welcoming . Love this place !

These guys know what theyre doing and they wont work you over to squeeze every cent out of ya. They truly epitomize The Golden Rule due onto others as you would want done onto you.

Great service, great prices and great people! Here at Golden rule, I had everything explained and the people helped me out with all my questions and comments

Trying to support local businesses when they do good work.

Great service and prices! They will be my go to repair shop!

Services were impeccable

They treat you well

I called and talked to a Nolan asking about replacing my alternator and he hung up on me!

Great work at fair prices

Good people

Very disappointing...

Amazing!!!!