I went in today to get an oil change. The gentleman that approached my car was very friendly and helpful. Then while waiting I received a text message that Louis would be helping me. When my car was ready, he sent me a message and met me at the cashiers. I have been taking my car here since the deal changed locations. Everyone was friendly and informative. I give this experience a 5 Stars.

I worked with Alexis. He was so professional I drive all the way from Victoville to help my dad purchase his new Honda Passport. They really came to bat for me on my trade and as you can see from this picture my dad is so happy. He was literally crying. Big shout out to general sales manager. I think his name was Carlos. He really helped out so much. I didnt feel pressured at all which is why I really recommend New Century Honda.

3 stars which I think is generous for this visit. Oil lube tech destroyed my front passenger tire getting the car on the lift! I don’t even know how this is possible! Perhaps I’m being told half truths?So, the dealership orders a replacement tire on them because they destroyed my brand new tire. The thing is, I had to wait. Car was brought in on Saturday morning, the replacement didn’t come in until Tuesday afternoon. Then they send the tire out to an independent shop because they don’t want to put a tire on an aftermarket market wheel. I have Volk TE37 wheels. The dealership will tell you that putting a tire on your wheel will break their machine, but it’s a lie. They just don’t want the liability for damages.So, Tuesday comes and the tech realize that it’s the wrong tire?! Talk about ineptitude! I guess they let anyone become a Honda certified technician.Shame on you Honda for not offering me a rental to get me to work. But kudos for comping my entire visit. This is why you get 3 stars. But I would appreciate it if you had more experienced techs (who are car enthusiasts) work on my car. Thanks

I highly recommend this location.This is the second time Alex helped me. His service was great. He was informative and very helpful. I always feel like my car is in good hands. I will definitely be back to this Honda location for any service needs.

Took my car in for a battery replacement and everything was great. It was supposed to take 2-3 hours but they were done in 1. They were quick and professional, I will definitely bring my car here again. Highly recommend!!!

I took my Honda Civic for a servicing appointment today at New Century Honda and was greeted by courteous staff as soon as I arrived. Chris, my service agent was very polite and thorough. He explained exactly what they would be doing, how long it would take and when to expect his call or text after the job is done. He was up front with how much I should expect to pay at the end of the work.I have come here before and every time the service department has given me great customer service.Thanks so much for taking care of my Honda.

Anthony was great in getting the car serviced for me on very short notice. And car ready in a very timely fashion. Also, very honest. Appreciate all! Thanks

I always go to New Century Honda for service on my civic. They are quick, detailed, and friendly (especially for those of us who don’t know too much about cars). Anthony is particularly great. 5/5 stars always!

Alex is a great person, easy to talk and answer all the questions that I might have. I bought my Honda at that location because I was recommended by a friend and I was happy even with the seller. Alex gave me a good service and he was pleasant and convinced me to come back just because he was not only doing his job but being so kind and have a great personality. I will bring my car always because of him. You should be proud to have people like him to really care for others like they are his family.

I was there for oil change service only. The service was relatively fast. The check in gentlemen, Alex, was very courteous, told me service will take approximately 1-1.5hrs. I got a call after an hour, was suggested what other Services were recommended, offered to write it out for me for next visit reference. The lady at the register was nice to apply a coupon I had even though my service didnt include tire rotation...I received $20off my original fee. Great service, very nice staff that is welcoming and willing to help.

I came in for an oil change. I’ve been a loyal customer and have been going here for years. I came in on a Saturday and unfortunately they were all booked in appointments so I hoped I would be able to do a walk-in. The first rep I spoke to told me it would be a 3 hour wait with no appointments and they generally don’t take walk ins on Saturdays since it gets busy so he directed me to make an appointment with the ladies at the cashier area. When I came out, another rep named Louis came out and asked if I’ve been helped yet which I replied “oh you guys are all booked”. He then proceeded to ask me what service I needed and I said, “just an oil change” and he said “don’t worry about it, I’ll get you in”. He actually remembered me and my son and knew I’ve been coming here for years now. He told me it may take up to 3 hours since they were pretty busy which I was okay with since I had nothing else planned. It was really nice of him to show that kind of service to me, especially a full time working mom with only free time on Saturdays to run errands. This is the only place I go to for servicing my car and I plan on continuing. Thanks Louis!

This was the first time I took my car for service to New Century Honda, I really appreciate Max, I think all dealers need to have someone like him knowledge able and technical, he checked everything should be checked to provide the best service, Thanks New Century Honda for having the best supervisor like Max and again thank you Max for the best and fast service as I have experiences with the other dealerships, I recommend New Century Honda Service specially with Max.

I was so grateful for the incredible service at New Century Honda. My 2019 HR-V battery died this morning and I was in a frenzy since I had to make it to work in Arcadia. They were able to accommodate me in the afternoon when I brought in my car at 5:00 and replaced the battery within the hour. Special thanks to Louis for his incredible customer service and welcoming a new client to this dealership. I highly recommend New Century if you need your car serviced.

New Century Honda has been my best experience at getting my car serviced. David was a welcoming professional that serviced my vehicle very quickly. Although I only came in for an oil change, he serviced my vehicle in under 15 minutes, and the price was incredible reasonably. I will be a returning customer as long as I have a Honda.

Outstanding service. Fast-Friendly professional, but direct approach! I was assisted by Alex. He took care of the first problem within seconds, seen that I needed a separate maintenance as well. Suggested and set me up for a fast oil change. Gave me constant reassurance ahead of schedule, and top notch quality everytime with Alex and the guys over at New Century Honda. Thank you for the quality service!

I went back to New Century Honda today for some other service items to give them another chance and everything went much more smoothly this time. Advisor attentively kept me updated via phone and pricing was fair as always. 5 stars.Home of the 3 hour oil change. If you like to wait a long time for your car, 2.5 hours after being quoted 1 hour, have them never tell you when your car is ready, have to ask, then pay, then wait another 30 minutes to get your car, this place is for you! Two stars instead of one because the price was fair and the people were nice when they do interact with you.

Worst service ever. I brought my car on my day off so they could give me the code for the radio that wasn’t working, they gave me a paper with many codes written I tried most of them and none was correct. Now I have an error code E on the screen and I was told by the dealer that I’d have to remove the battery of my car to reset the radio and he couldn’t because do it because it would take time. Trash place, trash service, Honda should be ashamed.

Great service. Thank you! Just a recommendation for every customers peace of mind since dealerships dont get the best feedback anywhere in the world. Maybe you can show the customer or take pictures of actual parts replaced. Like air filter and cabin filter for example, both have been replaced from my yesterdays PMS. But theres no proof that the job was actually done. The oil is easier to tell because I notice the difference in color before and after, I know it has been changed. But for other parts, theres no way I or other customers can tell.. other than that, the whole experience was great!

Two hours for an oil change and tire rotation seems long; I had an appointment and arrived on time. After they were done and came to let me know, they mentioned that filter changes are recommended but can be done with the next service. I would have liked to know at the time of the inspection so I could decide if I wanted to do it today.Later when I was reading through all the papers the notes said “rec. engine and cabin air filters”. It didn’t say next time.I like the care they take to keep things clean and not get dirt or grease on my seats and they even cover the steering wheel.Waiting room is clean, free WiFi, TV and huge comfy chairsDavid was very cordial and respectful.

Fast and friendly service! Staff are courteous. Waiting room is clean and comfortable.

Miguel REALLY took good care of me and my needs! I got the best deal on a brand new car and I’m so grateful!!

Fast reliable oil change with multi point inspection. It was super quick. They even saran wrapped the steering wheel for clean service. Instead of coupons to inspire Honda drivers to come in, why not have automatic discounts applied to service price without need for coupons, according to VIN number?

I always have the best experiences here at new century Honda. I initially purchased my car with them and they made it a breeze to fine the right car and purchase it. I come back half a year later to get some check ups done on my car and super star David made it easy by keeping in contact every step of the way while my car was being worked on. The crew here are hard workers and deserve their flower! Thank y’all!

Yes go here! Alex was extremely helpful! I took my car in for a recall. I expressed my concern in not having my car ready on time. I had to pick up my Son from school on a minimum day schedule. Honestly I was willing to take a Lyft to my Son’s school from there and figure my way back. Sounded like a hassle, especially with the hot day. Alex assured me that my car would be ready on time and for me not to worry. Like I said, “Alex was extremely helpful!” he is understanding and super polite. Great customer service!!! So professional! Thank you again Alex.

As soon as I went in I was approached and greeted. Atmosphere was easy going. Friendly staff. Honest advice. Ultimately, it was the amount of help I got while being there on my own was the best part. Definitely glad I went. 10/10 recommend.

Ordered my part. I received a small discount that I was delighted even to get. Parts rep said they’d ring upon the part arriving in 2 days. Well a week passed with no call, so I called the parts dept. Sure enough my part was there. I was then transferred to service to make a service appointment. I showed/pulled up abd for about 5 minutes sitting and eventually getting out nobody acknowledged me. It’s a super busy dealership with a lot of employees walking right by my car and me. I got thick skin so it’s fine. They installed my part in 20 minutes and I was out. Once you are attended the guys are polite. I would take my car to get serviced here in the future even though they have the wrong year recorded for my car with my name. Nothing is perfect.

Love the Sales team at this dealership. I’ve been following Victor around everywhere he’s ever worked. Today I brought in my car for a check up. All was efficient, the waiting area clean cool and nice, and was given a very real earnest diagnoses on what was and was not mandatory maintenance.Great day at Honda;)

From beginning to end, weve had such a positive experience leasing a brand new 2022 Honda Civic with New Century Honda. Our sales rep Ali is so warm and welcoming! He answered every question we had, and facilitated such a smooth and efficient process when we traded our former 2019 Honda Civic for our new one. We are so pleased! Omar, who processed our financial paperwork, was also a pleasure to work with. A+ for customer service! We are happy, loyal customers! Highly recommend getting your new car here!

Louis W. did a great job making me feel welcomed, answered all questions and provided me with all services my car needed!!!!

Always so helpful, no pun intended lol! Max in service was friendly and helped me get everything done in a timely manner. Go see these guys for purchasing a new car to servicing it! Will definitely be back :)

Every time I visit New Century Honda I always have 5 star treatment. The employee know how to treat their customers and get them in and out in a timely manner. Alex (Martin) is a standout employee. He is professional, yet so kind and really cares about meeting the customers needs. He is an absolute asset to the company. I am always happy with my serve at Honda of Glendale!

Louis was exceptionally helpful and honest .Made pleasant visit to Honda Servic Center .Thank you Louis.

Ive only been here twice but both times now have had such great service. Chris was really helpful and communicative. Having my car serviced here is a breeze!

I’m a long term customer of New Century Honda. I’m more than satisfied with the service and I hope it will be so in the future. These guys are always friendly and attentive . Last time I worked with Alex and I want to thank him for his work.

This was my first time at New Century Honda in Glendale, was very happy with the service I received from Chris from the service department. I was very happy with the time frame they gave me and was very accurate at the time they promised my vehicle was in for a oil change and multi-point visual inspection and rotation of my tires. I would recommend anybody that owns a Honda to take it to New Century Honda in Glendale you will be very happy with their service department.

Part for recall was not at the dealership when I showed up, caused a bit of delay and inconvenience even with an appointment. But the service department at New Century was very helpful and professional. They got my car out as promised with no other issues. Luis was a great person to work with.

Alex was an incredible sales person! He was thoughtful, considerate and very insightful in helping me find the perfect car. The rest of the team was beyond excellent. I’d highly recommend doing business with the team at New Century Honda. They made me feel like family.

Fantastic service! Salesman not pushy they really listen to your needs, extremely friendly service. Ali and Victor are especially amazing ! Great experience love my new Odyssey it’s perfect!

My visit is always a 5 ⭐️ star, only because there’s customer service reps in The Service Dept like: Louis Weather ; New Century Honda. Very knowledgeable, personable and professional. Easy to understand, quick and I never feel rushed nor misunderstood. He deserves recognition and a promotion, he keeps customers old and new wanting to go to New Century.I am a happy customer!

Very unprofessional and treated me poorly. I do not recommend spending your hard earned money here. There are plenty of other Honda dealerships around that will treat you better.

Chris was friendly and professional, the work done (oil/filter chug) was speedy. Thank you!

They were very helpful and fixed everything. I just went in for a regular check up (oil change and tire rotation) and to follow up about a fuel pump recall. They reset the screen and everything is great. Only thing is I thought the appointment was a few hours and they kept it overnight which is fine by me; just good to know in advance.

Really appreciate the help I got today! Louis who was overseeing my visit when above and beyond to get my AC fixed. One of the best experiences I’ve had in a while since purchasing my car at New Century. 10/10 recommended to other people.

My experience at New Century Honda was great. Easy online appointment and car was ready when promised. My service guy, Chris, was great too. Helped solve some issues I hadn’t asked about while making my appointment. All in all I’d recommend these guys.

The car buying process was very easy at new Century Honda dealership. The salesman, Dan, was professional, accommodating and very helpful, without being pushy. I would recommend this dealership in a heartbeat.

New Century Honda, was fast, efficient, accommodating, and so very kind! They even took the time to explain to me exactly what they were going to do and why it was necessary. No upselling. Louis was especially kind and helpful! I look forward to returning which is not something I have ever said about a car dealership.

Very good experience. Everything was fast and everything that needed to be done was fixed. They solved a mystery that other mechanics and local shops couldn’t so I’m very thankful!

Is always a pleasure to take my car at New Century Honda. You have a 10 Star team.Thank you so much for your great service.

I had the best experience getting my first car with New Century Honda! The process was very smooth and I was met with excellent service and professionalism. I would highly recommend heading to New Century Honda in Glendale to get your Honda. Be sure to ask for Faisal Ali!

I had a great experience here! The workers were very helpful, nice, and answered all of my questions with the care. Chris was great and helped me with all of my needs. He was very kind and thoroughly answered all of my questions. Thank you!

I had the best experience Jose was my salesperson outstanding customer service and outstanding service I have bought many cars at other dealership never had a experience like I had at this dealer everything went so smooth 1 out of 10 I give them a 10. Thank u Jose for making my experience go so smoothly

Employees are always so helpful and friendly. David made sure our Honda received prompt attention.

No problems scheduling… In and out service completed within the time frame specified… Hybert is a great service technician that I would use again!

I couldn’t have been happier with my treatment here. Alex was amazing and so kind and so helpful. The whole team made a sincere effort to answer all of my questions and moved quickly to the sale finished efficiently. I visited almost 10 dealerships before coming here and I’m so glad that I found these guys.

These guys and gals go above and beyond for their customers. My transmission died in my Honda. I showed up, kinda in over my head with info I researched online…and they took care of it. I had the diagnosis by that afternoon, and my car back quicker than expected. Special shout-out to Haybert for his honest guidance.

Jeff G. Was very professional and courteous. He took the time to explain to me what they were going to do to my car, it took a little long, but it was well worth it. Thank you Jeff!

Excellent customer service! David was very kind and Cristobals service was impeccable. I definitely recommend to ask for them next time you need your car serviced.

Great Communication, fast service, and fixed the issue in less than a day. Awesome service. Alex from Honda in Glendale in the service center was absolutely awesome! Five stars from start to finish!

Supervisor David and Alex G were awesome. Super friendly, down to earth for the customer type of men. Appreciate them working with me and making my life easier in a very stressful time with car issues. Thank you Honda Glendale service

It was a wonderful experience!!! Very satisfied with The service.. it was awesome to see all the employees work in harmony with each other. Enthusiasm and desire to help there clients! Thank you!! Will recommend them anytime!!

They found the issue that was missed by the previous facility and they fixed the problem a day sooner then expected! Awesome service

Todays service was fast and easy. In at 9am and out soon afterwards. Very accommodating and willing to please. Louis Weatherspoon, Service Advisor made sure the issue was handled smoothly, along with the rest of the team.

Max was friendly, informative, professional and cool. My service was quick. I was there for under an hour in the moment my car was ready he came to the waiting lounge to look for me. Everyone should be like Max.

Great and fast service. Thank you!

Oil change was fast. I had issues with my car months ago. I had to take it 3x in order for the problem to be fixed but every time I was informed of the process. My car is good as new after the work theyve done

Best place to purchase a vehicle. Special thanks to Narbeh Doloukhanian for helping me to purchase the right vehicle. Super friendly guy helped me out right when i walked in.

In and out quickly. Clear communication, and no gimmicky up sell. Thanks, guys!

My battery died. Luckily my car was still under warranty and replacing it in Honda service was a breethe.David has assisted me - and he was awesome. Friendly and got job and paperwork done promptly

Just paid $200 for a new civic key and the lock button doesn’t even work.

I scheduled an appointment via phone. Pedro assisted me. Oil change completed and other issues resolved. Pedro kept me up to date with the status of the vehicle. Got my car back washed. Thank you!

Easy fix, didnt have an appointment, drove in the morning and left my car while I went to work and they texted me when it was ready and told me pricing beforehand

Haybert did a great job - friendly, answered all my questions, quick. Free Lyft was nice, though would be better if they could do both ways.

I hate most people, but not David at century city Honda is not one of them. If there is a heaven (even though I personally don’t believe there is) David will go to it. What a smile. What a man. Today I’m reminded that good people exist. I’m not one of them but I appreciate when I find a pearl amongst a bunch of filthy oysters.

Very friendly and fast service . thank you Max see U soon 👍

I came here for a repair to a recalled part. They were friendly and efficient. I probably wouldn’t come here for a repair I had to pay for though bc independent places are always cheaper.

Had an amazing experience with everyone at the dealership will definitely recommend this Honda dealer they will do absolutely everything to help you thank you so much for all your help Victor Gonzalez and Daniel Kim and Omar are the best thank you so much .loving my new Honda Pilot 2022 😀🚙

Great customer service. Thank you Alex Cruz for helping me get a great deal! 👍

Did the Express Oil Change service. Good price. Nice waiting room with Free WiFi. Deducted a 🌟 because they dont do Car Wash like a few other Dealerships Ive done similar services.

Ali is one of the best sales guy. Hes polite and caring and professional. I had a great experience with him in buying my new car.Hes a keeper!Thank you Ali!Best regards, M. Hayek

The service we received at New Century Honda was by far amazing. Miguel Tejeda was helpful, understanding, patient, and made us feel comfortable in the process of getting our new Honda Accord Sport. He walked us through everything the car had and answered all of our questions and concerns. If you are looking to purchase a Honda go to New Century Honda they will help you, be patient with you, and you will leave happy. Ask for Miguel Tejeda!

They didnt try to upsale me. Very reasonable pricing for oil change and tire rotation. Will return to this location instead of Goudy Honda

Took my 2018 Accord Hybrid to New Century for a recall service. While the service took longer than expected Chris continued to check in with me to update status and was very responsive to questions.About a week after service I needed to call New Centurys service department because the Tire Pressure warning wouldnt go off. The service department took time to walk me through how to fix the problem so I didnt need to take the car in.New Centurys customer service was great which is uncommon at dealerships. I only gave them 4 stars because the service took longer than expected. If I could have given a 4.5 I would have.

My service advisor Louis was great and the service was completed in a time that exceeded my expectations. Also the cost for the service was reasonable and competitive. New Century Honda is my preferred go to location for great service and great prices.

Enjoyed my experience with this dealership. Narbeh deserves an award for his customer service skills. Really appreciate this kind of treatment at a dealership because we all know how much of a nightmare it can be. Give this dude a medal!

Purchased a new 2022 Honda HR-V had a pleasant and professional experience with Drew Wilkinson, he went above and beyond to acquire the specific color I wanted and had it delivered that same day. Highly recommend this dealership hats off to Drew made it happen

Louise is very helpful and very attentive, he answered all my questions very well and hes been able to squeeze me in in his hectic schedule for my car to be checked. Im very satisfied with his excellent service. Awesome!!

Service appointment was quick and they even gave my poor dirty car a rinse.

Beware! If you go to New Century Honda on Brand Blvd and purchase a used vehicle, make sure you have it in writing that it is a certified used vehicle. Even though their huge banners say Certified Pre-owned apparently that is not the case on all used vehicles. It must say this on the contract you sign. Also, if they show you a Carfax that the vehicle hasnt been in a car accident, this also is not always the truth. The car could have been in an accident they just never reported it. I bought a used car approximately 8 months ago, the paint is now peeling in the area it was hit, but because I just now noticed it, well now they claim it is too late for me to do anything about it and I am stuck paying for a car ($28,000) for 5 years and the paint is peeling. Please do your homework and not get stuck in the awful situation I find myself in. They are so nice when they are trying to sucker you into buying but once you go back to question issues with your car - they are dismissive and have the attitude of Oh well, too late, sucks to be you kind of attitude. I truly wish I had read all the reviews to see that the word Sneaky is used often to describe them. I saw it used in at least in 10 different reviews.

I have been helped by a guy named Herbert who was really profesional, kind and polite and I really appreciate his work.

Miguel Garcia provided excellent service and made our experience one of a kind. We are so grateful for the best service and such great people.

Excellent car purchase experience with Mr. drew. He is incredible in terms of responsiveness, efficiency, friendliness, professionalism and best of all, he treats you as a family member and willing to help! We will definitely recommend him to our friends to but in this dealership.

When my usual dealer service dept., Ive been using for over 20 years, couldnt get me in for a week to check a starting issue, I made an appt at New Century Honda. I got in the next day and they diagnosed and fixed my issue just in time to pick up my car before closing. Max went out of his way to make sure I could have my car for a busy next day. Its a little confusing the first time you go (a little signage would help) but overall a successful experience.

Everyone is polite. Service is good and fast.

I had an appointment for the Goudy in Ahambra exactly a week away on the weekend, but I didn’t think my vehicle’s oil life would drop from 5% to 0% so quick so I didn’t want to wait another week. I went online Saturday to schedule an appt at New Century Honda even in the week so I can attend before work, but I was lucky to see an appt for 3pm same day. Instantly took it and drove 50min to said appt. I made sure to check my appt was confirmed and not later cancelled by a representative/the system. It wasn’t. Once there I was told that unfortunately appts at that time are for services which can’t get done same day to which I’d have to pick up my vehicle next week on Monday since enough manpower was not available to make this happen since mechanics were working on current jobs and others pending before I arrived. I asked why there isn’t a disclaimer of any kind included with the appt confirmation and if I knew that was the case I wouldn’t have driven almost an hr to that service. I felt disappointed that it looked like I had no choice but to come back next week. Thankfully my advisor L Weatherspoon made this happen and I am very thankful he was able to work something out with his team. I have been coming here for 3 years only because I always find appointments instantly and I’m not required to make appointments 1-2 weeks in advance as in LA/Ahambra.. I will and have always recommended this location for all services to my fellow Honda owners. Thank you New Century for your continued great service that makes me come back every time!

Very helpful team over there, I recommend purchasing a vehicle with them. Robert was super helpful, reach out to him you can! He will help you out.

Took about an hour for an oil change and tire rotation. They were courteous and easy to work with.

David and everybody there were super helpful in resolving my issue today. Many thanks!

I got my services all done in about 2 hours. It went perfect. This is a great dealership and service department!!

Love going here for all my Honda needs, especially when Haybert handles it for me. Thank you!

Fast and cordial service. Car was washed when returned! Thank you.