This UPS store is the ONLY store I do business with now! The workers at this location are absolutely amazing! There’s always a very warm & upbeat atmosphere anytime I come in. The manger, Christopher, is always so friendly and helpful no matter the situation! These guys are truly the best at what they do and I’ve personally never experienced this kind of customer service at any other location.

Best UPS store I have ever been to hands down! I was greeted as soon as I walked through the door by a nice young man name Chris, he was very knowledgeable of his job and got me out of there in know time! I will be coming back here with more packages in the future. Thanks again Chris your the best ! 👍🏽

Just want to express the utmost gratitude of appreciation and thanks to Christopher Jacobs who offered excellent professional customer service in assisting me with a complicated return item. He was outstanding, patient and very pleasant and went the extra miles to secure the return for me. Thank you so much, Sincerely Carolyn Leslie

This location has the best customer service out off all the ones I’ve been to. The employee Chris was very helpful and understanding. 10/10 Keep up the good work!

The employee Chris has such a great personality. Infact the employees @this store stand out among some others Ive visited. Thanks for you great service

I came in to return a pool I brought from Amazon. I didn’t realize it wouldn’t be the same as a normal Amazon drop off. The man at the counter was very kind in explaining the process to me. It was some of the best customer service I had ever had

This UPS location is great. There are friendly knowledgable staff members employed here. One young man in particular, Mr Jacobs is always willing to help in anyway. He goes above and beyond. Great young man.

This is the best UPS store to go to. There are 2 UPS stores closer to my area but I always come to this one. Mr. Megaladon always makes the experience better. Im always greeted as soon as I walk in and he always he a great joke.

Wonderful service and help from Christopher Jacobs! He got me in and out of the store fast and was able to take care of everything with his help. Great employee!

The customer service here is excellent. A worker named Chris helped me and he was very nice and well- mannered. Best location to go to.

The customer service is great!!!! I was in about a month ago and was so confused about an Amazon return and I was helped by Kevin, Rodney, Trippy, Mama Burt, and Big KB and some nerd named Chris. They are a heartfelt loving store I advise you continue your business with them!!

All of the employees were very professional and cared about what I needed as a customer. Especially the gentleman Chris he is such a delight. I recommend that store to anyone!.

Christopher Jacobs is an amazing employee, he is very kind and knowledgeable about his craft . I would recommend any client to speak with this young man because he alway gets the job done in a professional manner. He should be promoted to manger !

I had an great experience dropping off a package at this location, It was fast and seamless. Great customer service from everyone in that location.

Chris J. Was awesome. I had a ton of separate transactions and was in and out of there in under 5 minutes. Thanks!

Best experience I’ve had thus far! Megalodon gave the best customer service, everything was smooth sailing!

I ship packages from this location weekly, the experience is always smooth, the customer service from Brandon, Christopher and Kevin are amazing.

This store is bad enough were I go to the mechanicville ups store instead.Simple text: I have Amazon return. Employee says we dont take amazon return, I go to mechanicville ups store. They took my Amazon return.Also the young black dude and other employee got that it aint my problem attitude when they didnt take my Amazon return. ( I have mechanicville receipt for proof)

Great customer service from all 3 guys that helped me. Chris, Brandon, and Kevin were all helpful. They got me right!!!!!!!

Quickest return ever! Very fast and efficient!

The guys that work there are super friendly and nice and help out with any questions that at asked.

I was helped by Chris and he was so helped for with wonderful customer service skills!

Very helpful. Great customer service.

My wife and I have been here a few times, both for notary services and shipping services. Each time, weve been lucky enough to work with the owner and have received absolutely stellar service. Ive seen professional jugglers that couldnt keep as many things in the air as this guy. He can be notarizing something, while shipping something for someone else, answering another persons questions and answering the phone, all at the same time, with each person feeling like they are his priority.

The guy Chris helped me thoroughly!!! Loved this place

The The UPS Store at 9962 Brook Road in Glen Allen is your fairly typical UPS Store. The staff at this UPS Store location are very nice. I drop pre-labeled packages off here all the time so that their UPS driver can take get them on their way faster. Never a problem. They are always helpful.Plenty of parking in the big lot there, though very limited spaces right in front of the door if you are offloading something big or heavy.

Great service, with an amazing employee stuff!

Staff was very helpful and friendly

Going into a business where NO ONE is wearing a mask makes me feel like the company does not care about the health and well-being of its customers. Just like it’s their choice not to help protect their customers, it will be my choice to take my business elsewhere. I hope everyone at this location is able to stay healthy 🙏

Great customer service!

Fast service always with a smile. They did an excellent job preparing and packaging what I was shipping. They also were able to sell me some Forever stamps saving me a trip to the Post Office and their long lines. I have been going there for years and the owners are great people as are everyone else that works there

Customer service is not dead. Brandon went above and beyond for my special requests with a smile on his face. My day got better at UPS who wouldve thought.

When theres a global pandemic and its required by the state, wear face masks. Out of a half dozen employees, only one was responsible enough to wear one.

The best Customer ServicePolite helpful patient, my experience always willing to give a helping hand.

The staff are very customer service oriented. They are always friendly and courteous.

I always enjoy coming into this store and giving these guys my business. Cannot say enough good things about them.

I had to change my delivery to come to the store because they would not leave my package without a signature. They charged $5 more dollars for the change on top of my $20 to get it faster. Then I went to pick it up and they closed five minutes early. I have to wait another day and now Im three days from where I paid for early delivery and should have just set up for standard shipping. I put partial blame on best buy, I just wanted to pick it up at the store!

I came into the store a couple weeks ago. The guy behind the counter was irritated because the ac was broken. Clearly did not want to deal with anybody. I had a package going to Germany (1.6lb). Without weighing it or asking for the zip code he quoted me $200. Needless to say I walked out. I send all my packages internationally via ups and never paid over $50. Today I went to the ups store on pump rd and paid $39.37. I have the receipt to prove it. Dont know what his deal was. Just thought I let people know to be aware

The UPS Store at 9962 Brook Rd. is actually a place I look forward to visiting during the day. Friendly faces, helpful employees, and I always feel like they go above and beyond in trying to help me. The way a business should be run!

The people here were very helpful. I love how the UPS Store deposits checks for USAA members. It make my life a whole lot easier.

Very helpful .Always pleasant.

The guys working here are always helpful and extremely courteous!

Drop off all my packages here. Easy in and out.

The website shows store open at 8:30 and the door sign says the same. Its 8:59 am and place is locked up and closed. Monday morning people waiting outside???

Always have successful, pleasant and speedy visits!

The staff was friendly, but UPS requested that I pay to print a UPS package slip. Seems ridiculous to ship a package and pay to print a prepaid package slip sent via email.

In and out package shipped!!

Always good service

Very good service

Great service

Very helpful