My husband went to the GT store and complained of our phones didn’t work up north. The guy asked where we lived and checked the phone. He said we needed a 5G phone. My husband purchased a new phone and told me I had to go in right away with the same guy. I purchased my new 5G phone too. We went up north and neither phone worked. Returned back to GT store and talked with another guy. He found the problem immediately! 👍🏼 They don’t have a tower in our area. GREAT. So why did the first guy sell us the phones and lied to us????? Very unhappy customers!

Exceptional customer service! I recently switched to Verizon & a different phone completely. Ive been in there a few times. Always welcoming and helpful to answer all my questions. Kai is knowledgeable and friendly. While it is a nationwide company, this location certainly has a small-town, care-about-your-neighbor feel to it. Thank you!

This is my experience. Went in on 1/27/21 to upgrade my phone that is on a business line. Had a few other questions, and the answers contradicted what I thought was supposed to happen within business accounts. Turns out that the employee was saying incorrect information. Always a great sign. Eventually, still placed an order for a new phone and I should get a call once it is received at the store. Wonderful! Being slightly impatient, I decided to call around 1:00 pm on 1/29/21. Asked if my order was received, and the response I got was “did ya get a call?” I responded by saying that I had not, but in the past with Verizon they said they’d call, didn’t, even though it was there. Guess what. The phone was there and I didn’t get a call. Another great sign. We try to start setting it up....employees having issues. Eventually needs to call for support. Support is seeing the same issues the employee was having on his screen. Support says they’re going to see what they can do to help. Well, after adding a line without my consent it seemed that they were able to activate the phone but then issues happened again when trying to transfer the new number that should’ve never been done back to my actual number. After close to an hour of being on hold, employee finally asks if I can come back when the original representative is back in at the store. I was given the number, but ultimately decided that the best thing to do is just cancel the order and take my business elsewhere. The employees are very nice, there is no doubt of that. But my experience was a complete mess. Zero interest of ever going back.

Fantastic service!!! Sean was empathetic to my situation and worked tirelessly to help fix the issue I was having.

This experience of having no phone for 6 days has been yikes!! Every phone call I made this week toe Verizon has been a 10!!! Wonderful, understanding. They all knew their stuff. Thank you so much including Sean here at Germantown!!!!! Yeah!!!!

Drew was great in helping me! He provided the best customer service I could ask for. I usually don’t go to the authorized dealers, but gave them a try. It was definitely a good decision with Drew taking care of me every step of the way. He was patient with all my question and even with system issues no fault to Drew. I would definitely recommend him for any of your needs.

Recently everyone in my family upgraded to new phones and devices, on the part of Verizon (corporate) things got a little messed up, EVERYONE at this location went above and beyond to make sure everything was sorted. Katie reached out personally to make sure everything went through after Jake spent 4 hours (!) With my mom and I setting up our stuff. Huge shout out to Sean and Darion who didnt even set up the deal, for taking the time to assist us, they stayed late and made sure we were taken care of. The professionalism was unreal! Sean and Darion displayed real teamwork getting in touch with Katie and handling all the tough stuff I couldnt be bothered with. Thanks so much everyone!

Darion Howlett is the bomb! He solved my problem it was quite a mystery! Thanks Darion. If you have a problem or you just want great service, go to the Germantown location.

Sean was a great person to work with. He was extremely patient and helpful.

So we all know that this kind of place isnt what we would consider a joy to have to go to... were they busy? Yes. Did we have to wait a little bit? Yes. Was it worth my time? I would say yes. I was helped by Dan, he was great. I switched a phone over and added a line. It took a little bit but his customer service was on point. He really was a pleasure to work with.

Yeti was very helpful and I will recommend this store to my friends.

Yes I am at the Verizon store in Germantown Wisconsin came in with a negative attitude realizing it was all my fault to make a long story short if it wasnt for page... the nice lady working at the store I would have been nowhere but Im everywhere but nowhere again five stars for her

Not a corporate store so they couldnt handle any of my concerns. Simply here to sign you up and take your money. See the Menomonee Falls location for any real help.

Yeti and Darion did a fantastic job helping me.

Yeti is smart, and very good at what he dose! Thank you!

Sean was very helpful. A true professional

Yeti was great help getting everything set up

DO NOT GO TO THIS STORE!! You honestly should just switch providers. They have terrible customer service, they do not care about you or your needs, no patience and are down right disrespectful. My 26 year old sister-in-law who is hearing impaired was at this store for THREE HOURS trying to upgrade her phone which she was due and no one gave her the time of day. She was trying to work with a man named JACOB who didn’t want to “deal” with her because she has a hard to me of hearing. Even before they even started talking, she explained that she is hard of hearing and tried to make this run smooth as possible, he immediately lost interest, answered three other calls, sent text messages, left their conversation to go “help” other customers and left her just standing there. Never in my life have I ever heard of such poor customer services and the lack of wanting to help someone. This disgusts me.

This is a newer Verizon location and it’s very nice and also well stocked. I had really good help from the staff choosing a new phone and setting it up. Had a little issue with something later and I received a call back right away and we got it fixed up. I appreciate good customer service.

Night and day difference from going to the Normal corporate office that we go to. They helped clean up the mess that was created at the last place and helped get our phones set up and restored. We couldn’t have done it without Katie and Travis! We were beyond frustrated prior to coming in but leaving as happy life time customers. Will never buy a phone elsewhere again! Super helpful, friendly, and knowledgeable staff that is more than willing to help with any of your Verizon needs.

The service was excellent and the reps were very knowledgeable and helpful. Great store. I will definitely be back for future phone needs.

I had an amazing experience with Adam G when he was setting up my new phone! If you ever need anything ask for him! This is now my new store, even though it is a farther drive for me! Excellent service all around!

I recently switched to verizon and I am extremely happy. The signal works great and they really take care of their customers. The person thats been helping me out is Nick and he always treats me like Im the most important person. He is very sincere and genuine. I had few errors on my bill and Nick made sure that its taken care of every single time. Thank you Nick for positive experience. I am confident that I will be with Verizon for many years.

Dan O’Dwyer was extremely helpful to work with as we were adding a new line to our account. He was very knowledgeable and could answer all of the questions that we had. We would definitely recommend Dan to our family and friends!

Very sleezy business operation. Went in with broken screen to see if anything could be done. Salesman told me he could upgrade my phone for the cost of only tax on the new phone. Rushed through signing the paperwork. My next bill was almost $400 over what I usually pay per month. AmazingpAmazing how paying taxes on the new phones turned into an extra $400.

I came in to replace my phone due age and a bad battery. I bought the LG8. I was serviced by Danno. He was very well informed and very helpful as I am tech challenged. I enjoyed my experience.... It was stress free.

When I came to visit friends from Madison I realized my phone wasn’t working. When I stopped into the Germantown location I was pleasantly greeted by Jake. He took the time to understand everything that happened and really dove deep into what the real issue was with my phone.Thankfully there were options to get my phone working again. Although I loved my phone nothing is better then a new one. Jake was able to wipe my payment out and save money on my bill each month! I’m so happy I took the time to stop by!! #NewPhoneWhoDis

So happy i came to this store! very knowledgable staff, very friendly. Cayla was great and efficient- will be coming back soon to get my husband set up with his phone. highly recommend this store!

Katie made this experience enjoyable for the first time! This new location has been long overdue and is greatly appreciated now that its here. great customer service, promos, and products, Im a repeat customer, and will be for life.

Jon was outstanding with his service and care. He greeted us as soon as we walked through the door, and answer every question promptly. Would definitely recommend coming here for your cellular needs!

Bought a new phone 7 dayd ago and have been frustrated with setting up specific functions. Stopped in today and Dano helped me and explained things in language I could understand. He was very patient and helpful. The world needs more sales reps like him. Give him a raise!

Was a great overall experience. Spending an hour and a half in any store, cellular or otherwise, isnt great, but they did a great job working on getting my wifes texts moved over from an old out-of-service phone into her new phone. It took so long because they needed to use a special Bluetooth app to move the thousands of texts in a long process. They did a great job improvising the solution and kicking it off, and didnt mind at all that my daughter and I went out to get some McDs (bringing it back since we didnt know how long the transfer would take), having dinner in the store, and chatting with the two guys. Was as good as it gets - very professional.

The germantown verizon store consistently gives excellent customer service! The staff is courteous, friendly, and helpful. In the past Adam has been a great help when Ive had a question. Yesterday I got the same great service from Cayla Kristi, and Randy. They all went out of their way to provide professional and knowledgeable assistance. They were all so great!

I always receive EXCELLENT service at the Verizon site in GERMANTOWN .Everyone is welcoming and helpful. I have worked with Adam, in particular, a few times. He is always able to solve any problem in an efficient,courteous manner. He is a real asset to the customer!

Dan O. was extremely helpful in getting everything sorted and took great care of us. Did everything he could to make it as smooth as possible. Thanks!

Adam G was amazing.He went above and beyond making my experience more then perfect.The only Verizon store I will ever go to !! Thanks Adam

Great experience! If you ever need help go see Terrance Kesler. One of the best experiences I’ve ever had with Verizon. He is definitely my go to person from now on. Highly recommend.

Stopped in at the Germantown location. Dano was excellent to work with. He deserves a pay increase!!!

Adam was super helpful, took care of all my needs, and I had a lot of needs. Two thumbs up. Dave

Excellent customer service. I went in to pay bill, and Travis let me know about the new unlimited plans. Not only was I able to get a new iPhone, but he actually saved me money off of my monthly bill. Needless to say I wont be going to the Menomonee falls store anymore. Thank you Cellular Sales!!

Came in to the Germantown store with my mom to trade in my old phone and upgrade. I was having troubles before coming into the store backing up my phone and was worried I’d lose all of my pictures and contacts. Nick at the store made it so easy for me to transfer all of my information into my new phone! They provided us with A TON of knowledge on all of their products while we were waiting for the information to transfer. My mom now has more of a general idea of which phone she would like to upgrade to. We will definitely be visiting the Germantown location for any additional services!!

Painless after checking in with Dan. He was very helpful. The store was clean and well organized. Suggested many options.

Had a last minute situation, Nick was able to help me out and get everything taken care or that I needed. Excellent customer service!

I usually go to the Menomonee Falls Verizon but I am so happy I stopped in at the Germantown location. They opened the door for me, fixed my phone and set my account up so that our phones will work on vacation. Excellent service by Katie, Travis and Terrance

Stopped in to get an upgrade for an iPhone on my family account. The sales associate, Nick, was extremely helpful and gave me great customer service. He talked through multiple money saving options for our account.

Came in to have my wifes and my phone checked out for some difficulties we were having talk to a gentleman by the name of Dan O. He was very very helpful helped us get us back on track, fixed both of our problems. Would definitely recommend him to anybody and would come back soon to buy anything from him.

Nick and the other staff at the Germantown verizon store provided excellent service when trading in my daughters old phone for a newer model. They got her new phone up and running seamlessly. They also provided me with a lot of information for a future upgrade to my phone. Highly recommend the Germantown store.

Had an amazing experience with Katie and jasmine today!! They bought out my phone that wasnt working and got me into a brand new phone wirhout my bill even increasing. Highly recommend!!

Hello,My experience at the Germantown Verizon store has been absolutely wonderful. I walked in the door extremely frustrated because my phone was broke. Emily helped me fix all my phone issues. I also ended up buying a new phone.She has spent the last couple hours with me and was able to save all my data and showed me how to use my new phone. Im extremely happy.Emilys absolutely wonderful to work with.Cindy Wurster

Adam and Katie were so helpful! My fiance and I desperately needed a new phone and we had fast and reliable customer service! I highly reccomend this location (:

After being with ATT since the beginning of time, I switched this month to Verizon. My sales rep, Kristi, was awesome! I was provided with an amazing deal from Verizon for a new iPhone, along with monthly savings - something ATT has never, ever offered to me. Thanks, Kristi and Verizon!

The salesman I had was such a good person and so very helpful, Im so grateful to have had him but I went on Black Friday and wasted the entire day at this store which is uncalled for. The store its self was not busy. The system crashed and I was never able to check out in store which is ridiculous. Im very disappointed at the head of this company! I will feel different when tomorrow comes if they give us customers that had to wait such a longgggg time a discount for the inconvience of wasting 24 hours, which I know will never happen with such a big company....good luck people...If you do ever go here, ask for Rolando, you wont be disappointed in him!

This is the best place ever! Very friendly and soooo much help! Thank you Adam & Travis For help an old person. Thank you thank you!

Excellent experience in store and the store is top of the line! Worked with Katie and she was great!! Definitely better than our experience elsewhere!!

The staff was amazing! They were patient and would not give up when we had difficulty transferring data to my new phone.

Excellent service today. The sales lady Katie was wonderful she definitely worked her magic. The Verizon family assisted as well.

I have had nothing but positive experiences at this store. Charlie helped me yesterday, and the customer service was GREAT! Thanks!

Had a great experience getting a phone upgrade with Jonathan a couple of days ago. All the staff are knowledgeable, personable and attentive. I highly recommend coming here.

Doug and Brandon did a great job of helping me purchase a phone. They gave me all sorts of options and gave me the good and bad of each and let me pick what was right for me. Great job!!!

Excellent customer service by Adam and Jetmir . These men went above and beyond in assisting us with phone service and connecting my cell phone to my computer. In addition, assisted us in lowering our monthly bill considerably. Thanks, guys.

Came in with a broken phone, Anthony listened to what I needed didnt try to oversell and even took the time to analyze the account to save some money monthly. Great store!

Very helpful and immediate service. Cayla got me all set and explained everything very clearly.

I thought the experience is great right Rachel is wonderful she’s awesome!!

Just got a new phone and was having issues setting up my email. Travis was very helpful in making sure it worked properly and also showed me some new things I didnt know.

Nick was very helpful. Enjoyed my experience. Will use Nick and the Germantown Verizon store for my phone needs.

Great and extremely friendly service! Very knowledgeable staff who really know their products! Thank you Rachel, Jeff and Brandon!

Great experience. Dan was a great help

Love this new location. Shawntel was AMAZING! She was really patient with getting us set up with our new phones and plan. If you’re looking for anything Verizon, come here and ask for Shawntel—you won’t be disappointed!

Yeti was great!

Amazing staff! Cayla was so wonderful and patient with everything. Also while everything was transferring the staff was so friendly and definitely made the time to by faster. Thabk you gtown verizon!

Very happy there is a new store here in Germantown. Sara was so sweet helped get a new phone and helped me with all my options. She even set up my Bluetooth in my car! What a sweet girl and a Great store!

What a team you have put together in this store 5 stars not enough thank.s to iana

Antnony was a true delight, made the whole experience of my broken phone as stress free as possible. I came early and he opened the door for me early. Highly recommend!

Katie and Adam were a huge help from the start. We werent pressured into anything and theytmade sure that we left without any questions. Walked out with 2 new phones and left as a happy customer

The attitude and level of service at this store made my purchase very enjoyable and efficient.

Wonderful customer service and support ! Appreciate all the advice and support from both Katie & Deonte.

Grate staff they really helped me in time of need. Im a Trucker out of state and in,need of a phone. Nic was awesome

Immediate service - zero wait. Andreai is awesome. 100% satisfied customer:)

Cayla was super helpful. The process was easy and quick

No pressure. Treated with respect and as a customer. Nicks the man!!!! Super nice. Best Verizone store ever!!!!!

Excellent store!! Katie and Adam were very knowledgeable and the store is very classy!! Definitely recommend!!

This is new store that did a good job on all the new phones and up grading service. Thanks

Many thanks to Tim for going way beyond normal service to help me with my email account. Tim spent much time with me and also speaking with Spectrum to help me with my email account. I can’t thank you enough Tim!

Great experience and really good deal on our phone plan compared to other providers. Shawntel was fantastic.

Store and staff is top of the line! Worked with Katie and process was seamless!!

Katie and Adam were wonderful! I would highly recommend this store!!!

We went into the Germantown Store and Rachel helped us with a phone upgrade and a hum x updgradeShe was awesomeHer customer service was excellentShe handled all the details and had us on our way in a short period of timeI highly recommend goi g into this store asking for her to help you

Offered me a great deal on my current phone to help save me about a 100.00 a month

NOTE...Affiliate store NOT a corporate!! Unfortunately also ripping customers off under mask of nice customer service like wolves in sheeps clothing, buyers beware

Katie, kevin, Randy, Adam are wonderful.Love the Germantown store.

Adam was awesome, great product knowledge and very helpful!!!Thank you

Cayla was great! She helped me choose a new iPhone XR and set it up for me!

Nick spent quite a bit of time with us changing over our phones. Nice to have a location in Germantown.

Really helpful staff!

Beautiful new store. Great location

Very happy with my experience at this store, Nick was very helpful and did everything he could to resolve my issue. Would come back again when ever I need something.

Very good experience, would highly recommend!

Positive initial experience in switching carriers and purchasing new phones with Adam. Phone color selection was limiting.

Katie, Randy, Kevin, Adam are super. A great buying experience

Thank you Terrance Kesler for help getting the account straightened out.