1st your customer service is TOP NOTCH. However, I have to say that the reason for that is Skip McCracken. I have been taking my vehicles to Skip for what seems like forever for service and he is lets say DA MAN! I dont trust anyone but Skip for my vehicle needs. He is in constant contact with updates and just keeps me reassured that my vehicle is in the best hands. Thanks so much for everything you do Skip and the mechanics at Georgetown Ford!!!!

I worked with their sales rep. Justin Smarte to make the purchase.Except for a visit to the dealership for a look see and test drive, we basically did everything via email and text, which is the way I like to do business.Justin agreed to work with me in this manner, and we completed our purchase without a problem; it was a pleasurable experience and yielded positive results for both of us.They have a friendly staff; good people; I would definitely buy from them again.

Customer service and mechanical services are great. Thank you

Calling and reaching someone in the service department is an all day affair as they seldom answer before 4pm. Talking to the general manager is a waste of time. All I needed was an oil pressure switch replaced on my 2018 F150 FX 4 Supercrew with 3 5 turbo and it took three days. There was another man waiting on the paperwork for his superduty who said his truck was in the lane finished and ready to drive off but he had been waiting over 40 minutes for the paperwork.. He said the mechanics are good but the service people were terrible.

All staff are extremely courteous, friendly and knowledgeable. A dealer service department that treats customers like a mom and pop shop, yet has the training and access to all the latest technology. Bonus points for not finding something that needs to be fixed like less trustworthy shops sometimes do.I have owned Toyotas most of my life and took a shot with Ford two years ago. So glad I did!

I would give their service department zero stars if that were a possibility.In a word: inept. To elaborate, my 2020 Ford Explorer with only 15K miles on it started having transmission problems on 5/19/2021. I drove the vehicle to them for service with an appointment on 5/20/2021. They took several days to diagnose the problem (which is understandable), but then they delayed ordering parts for an insane length of time. Now, on 6/14/2021, almost a MONTH later, they are *still* trying to diagnose the problem with the transmission AND they are still ordering additional parts.Which brings me to the next problem in this review. Communication. They have been completely inept at clearly communicating the issues with me. I, the customer, have had to initiate EVERY communication with this service department. I have received exactly zero calls from them with updates about the service progress. When I call, I get different answers depending on who I speak to. Last week I was told that all of the parts were in and that the vehicle should be ready early in the week of 6/14. Today I call again and was told that, no, additional parts are now needed and that it will probably be ready next week. Remember that they have already had the vehicle for almost an entire month. The service advisers clearly dont talk to one another, the parts department is not giving clear answers to the service advisers, and, worst of all, they are not proactively reaching out to me, the customer, with clear updates.If you can you get your vehicle serviced anywhere else, definitely think twice before going to this dealership.

Tykee Mann very nice polite person. He did everything he could 2 make sure I could get the car I wanted. If you want 2 buy a new car hes the person 2 go 2

Justin was a great help with us on our new Lincoln Corsair . He was professional and made it an easy deal. Every question I asked he had the answer and I did ask alot when you walk thru the door he is right there. Mrs Lee.

If you are looking for the most painful way of buying a car, this is the place to go. If I could give negative stars I would. Chad who is supposed to be the head manager there could not have been more dismissive towards us. He was not helpful in any way. This place really lives up to the stereotype of buying a used car. I would rather pound my head against a brick wall then go back to Georgetown Boulevard. Thanks for wasting my time.

Normal service for oil change etc. On time great customer service

I have been trying to call the service department for over an hour and no one would answer and no answering machine. If this is how you run your business then you should be ashamed, or you have to much money and dont care about getting service work. I was looking to get my fleet of trucks serviced but not now. I will be takeing my business to Hertrich Ford instead. Shameful

Thank you so much from the bottom of my heart, We went in knowing what we wanted and had in mind, we talked to Justin Smarte before we even went in. He was very professional, attentive and listened to our needs, wants as well as concerns, he made our trip and the whole process so painless for us!! I have never been into a car dealership and things go as smooth as they did for us, with him today! If anyone at all, I highly recommend you too put your trust In Justin. Thank you again from the bottom of our hearts. You are absolutely wonderful as well as such a pleasure dealing with. We will be back soon in the future just because of you! Thank you once again fro. The bottom of our hearts.

Shady place and the General Manager Chris was unprofessional. I went to buy a Jeep off them and they showed as local to me since they deliver vehicles to your home and I am located 2.5 hours away. I did all the financing, took pictures of my trade, agreed to all terms and financing on 5pm on a Saturday. The salesman saidGreat we have a deal and on Monday morning we will send over paperwork and deliver your Jeep. At 10am that Monday, another salesperson heard about the deal and brought in a client who bought the Jeep. I run an office of 225 people and if I conducted business like this place, I would be out of business. Beware of this place!

The experience was pleasant, efficient and timely. N trying to sell anything extra. I come back again.

Went in for an oil change. Had an appointment and waited. Took just over 2 hours. Oil change was done right. No issues there. Just took way too long and he waiting room wasnt sanitized regularly. Even after I said something, it took another person complaining 30 minutes later for the chairs to be sanitized. Other than that it was a pleasant visit and yes, I would return for service.

I purchased a Ford F-150 Raptor from Justin Smarte at Boulevard Ford and can honestly say it was the best car purchasing experience I’ve had by far. Justin was really accommodating especially considering I was traveling from out of state. Long story short, if you’re thinking of buying a Ford, I would shop with Justin every time.

Georgetown Parts and Service is the best around! They owe it all to their years of dependency and their friendly staff that always assures customers get what they came for. The customer service shown at Boulevard is outstanding and they do the work with the upmost integrity, so if youre looking for an honest and dependable service team these are the people for you! When you walk in to service, ask for Holy he is an amazing service writer and very good at his job!

I had one of my best car buying experiences to date at Boulevard Ford. I have been in sales my entire life and nothing worse than a pushy car salesman. Montrell was awesome and not pushy at all. I would definitely recommend going to see Montrell for your next Ford.

Always have received excellent service and the hands on that the customer service has. Each timr is better than the last.

I found this dealership was courteous, availability for appointment, clean and on point with customer. I would suggest this place. Shelly was amazing.Thank you

Took their time on a difficult after market install and did a great job!

A miracle at the Georgetown Ford.These are my true feelings.I understand we are not big rollers over here but how Justin Smarte treated us made me feel like we were on top. Justin Smarte I can’t thank you enough for help making this happen. I give you five stars for five star service. I WILL BE BACK! Pictures coming soonLOVE YOU GUYS 🚙

Having Justin Smarte as my salesman was an absolute pleasure and highly recommend him. He’s very helpful and responsive and will do his best to get you in your price range!

I am absolutely and overly impressed with my buying experience with Preston/Boulevard Ford. Justin Smarte, Chris (Transport) & Matt (Finance) were very easy to deal with. I live in Central Bucks County, PA and my new truck was delivered and my trade picked up. Thats great service and a great customer experience. Please accept my sincere thanks for all you have done to make me a very satisfied, new customer!

Excellent purchase experience for our F150 truck. They found the exact vehicle we needed in another state and brought it to us for a test drive! Staff were all professional at every turn. We will definitely return for our next vehicle.

First time ever doing business with a dealership and the staff exceeded my expectations. They were very helpful, especially Justin Smarte who was very patient with me and just as excited as I was that I was able to leave the dealership in my new car! Justin will make sure he finds you the right vehicle and I guarantee you won’t be disappointed!10/10 recommend!

The salesman that met me in parking lot was professional but I never got a reply on the email.

Everything worked out great!

Buyer BEWARE!! Very disappointed! Paid cash for a used car. I understand it was as is but was told there were no issues with it besides the brakes which I fixed the next day. Took it to mechanic for inspection and it needs over $10,000 in repairs. The mechanic also told me it was unsafe to drive! I guess I learned a lesson the hard way. But even more disappointing is that I called several times and have left several messages for the GM and have yet to get a response!

Justin and the rest of the support staff made the experience easy. I am truly happy with my new Ford.

I purchased a extended warranty and I took my truck to have it repaired and nothing I have had break down has been under warranty and I bought every one they had the people lie in there they didnt know what paper I signed the computer needed a new password I dont recamend buying anything from them and I thought preston was a good business to buy from

Thank you to the service team at Boulevard Ford Lincoln of Georgetown. I always get world class service from their staff. Today I brought my Expedition in for the check engine light being on. My service technician Stuart did a great job diagnosing what was wrong and getting our vehicle back to us quickly.

Our salesman Justin was excellent. Experience was very pleasant.

I have had some issues with the customer service at another Ford location in the area but Lindsay and her service manager at Ford in Georgetown were super helpful and made sure my issue was taken care of quickly. I really appreciate all they did to help me out and I will certainly be recommending this location in the future!

Friendly environment helpful great deals on service to your vehicle and you always leave with a smile on your face

I have to give a shout out to Justin Smarte at Preston Boulevard Ford in Georgetown for going above and beyond to find the car that I wanted. Negotiation was of super smooth process couldnt have been any easier. If youre looking for a new or used car give Justin a call at Preston Ford.

I only visited the parts department and the associate was very helpful. It is now owned by the Preston Automotive group and they have an excellent reputation in the Delmarva area.

Thank you boulevard of Ford for helping my fiancé get his 2020 Ford Fusion back! A huge shoutout to Justin Smart for hooking us up! My fiancé had just bought a 2020 Ford Fusion back in June and unfortunately it ended up getting into a accident so it got totaled. He really wanted to get the same exact fusion but of course they discontinued the car, but Justin Smarte fixed that problem for him. Justin was able to find almost the exact same car for him except the color was different and the rims were a different color, but Justin also fixed that problem, we loved the black so we kept it but Justin promised us he would get the rims changed and sure enough he kept his promise! Thank you Justin for everything you are awesome! I highly recommend boulevard Ford of Georgetown and recommend Justin!

Had a, 6 month old battery fail. This was a replacement for the same type battery that also failed after @6 months.Both were from the same dealership in SC.Got another new one no cost to me. This is from Boulevard Ford Linclon in Georgetown, DE.Nice to see great service on very short notice.

Quick answer, and flexible with times. I live about 2h 30m away and I couldn’t get to the dealership and they picked me up at my house. Super good I recommend it!!

I left my broken car there Friday afternoon because they said they couldnt get to it until Monday. I live 3 states away They said 930 Monday . It is now 130 and I havent heard a thing and they wont answer their phone. My advice? Buy a Toyota,

I put my car in for service and they did a very good job and I had my car back in a short period of time.

What terrible service! They refused to give the truck to a sister location in hurlock Maryland for a salesman to sell me, and kept claiming the truck was sold when it most definitely was not!! TERRIBLE TERRIBLE TERRIBLE SERVICE!!!If you want a nice affordable luxurious car, truck or SUV, contact Marshall Gabell at the Preston hurlock location. He is the absolute best and will get you approved!!

I came in for an oil change and fluid level checks and a received prompt service and a superior complimentary car wash for my Lincoln.. Staff is friendly and never fails to address my concerns. I feel valued as a customer and my car performs well. They deliver a great service. Proud to be a customer.

Great experience. Matt P. was so knowledgeable and dominated conversations with deep knowledge and provided service delivered with care and concern rather than monetary value as a priority. He is a GREAT salesman and made this process amazing. Would 100% come back.

WTH! Im waiting for my trucks oil change and Boulevard has some sort of YouTube streaming on their TV in the waiting room. Ive never seen such nonsense in my life. Its crap that would appeal to a 10 year old. Everyone in the waiting room is an adult with average around 50. I guess Im going to go and complain.

Chad Todd is great to work with and Skip McCracken truly cares for the customer. Taken extra steps for COVID safety!

Absolutely horrible service!! Never seen anything like it. Bought a 2015 Ford Escape that in the end paid about 20k for and have been there three times to get it detailed and each time they failed!!!Never been so disappointed in my life.Service manager should be fired!! First time we went to pick it up not only was it not detailed but it had a nice gouge on the right quarter panel.They promised me theyd make it right.What they did was dab it with touch up paint.Horrible place. If I owned the company we be looking for a new service manager and maybe a few others as well.Unfortunately the lack of communication didnt help as our salesman.. forgot we were brining it in and although we tried to get ahold of him and the floor manger no one ever answered our calls. Furious with the lack of professionalism.

Bad experience buying a car! I had a conformation from the dealer that I am coming first thing in the morning on Monday to buy the LandCruiser. Started the communication on Saturday. Waisted a day of my life making work arrangements, to get there and someone else to buy it under my nose, because he got there 5 minutes earlier. That’s why I am leaving 1 star review. Bad way of doing business.

Service department is clean, with covid 19 regulations, Worker are awesome and service manager is very attentive Mr McCracken and team keep up the great work.. 💪

We have bought every car (5) and truck (2) along with using their service department since 1993. I cannot say enough about what a great dealership Boulevard is. I have had nothing but great experiences with Sales and Service. I highly recommend them and cannot see myself ever going to any other dealership.

First time oil change on my new Escape and so far I have been extremely pleased with service @ Preston’s Boulevard’s Georgetown location! Oil changes tires rotated as well as service on a recall that just occurred and I haven’t even been notified yet. Talked with some nice folks in service Lou he as well. Helped pass the time . Merry Christmas everyone ✝️

We had a recall on our vehicle that was a very difficult job for the replacement This business did a great job of fixing the problem and replacing the item on time with a great attitude . I would highly recommend this service garage .

Everything really super. In & out in a very acceptable time. Trucks was super clean, hats off to the service dept. and the detailing shop.

Many thanks to the service department. I found myself in sudden need of new tires and because of Covid19 was afraid of going out to get this done. They came to my house, picked up my car, installed the tires and brought it back to my house. No extra charge. Great experience and great service. Highly recommend them.

Trish was an excellent salesperson work with me and got me what I wanted and even paid less, they also have been working with me even after the sale with whatever else I wanted, even the rest of the staff is good to

Be careful customers,make sure they pay off your trade completely before you seal the deal.we purchased our f150 a month ago,they paid most of the balance of my trade off but not all.my credit union contacted me about the small balance so my husband called 3 times to resolve this( you only get a voice mail)even went there no luck,so I called today again left a message.not good c/s,no one calls back.next general manager

Got great service. They fixed the headlight that was loose since day one. They are really good people and will work with you.

Justin Smarte was excellent to deal with!

I bought a used truck there and after the sale was done the salesman would not follow through on his promises. It took nearly 3 weeks to get it taken care of. They suck. The service department was a lot better they got everything resolved.

Every customer is their top priority; they always make sure things are taken care of in a timely manner.

Had oil change and tire rotation. Quick and efficient.

I have a several opportunities to use the service department in Lewes and I can’t say enough good things about your staff. They are super friendly and get you in and out as fast as they can. It’s a pleasure to work with you people... oh and the snacks in the waiting room are a huge bonus!!

My experience was definitely positive. I was very happy with my salesman and everyone else. Made the experience easy. Many thanks to all

On a late Saturday evening I searched for a Honda Element and Boulevard/PRESTON had one. I called hoping to just leave a message; however Mr. Ray Turner-Salesperson at Boulevard answered the phone and I was able to establish a link with the dealership. Needless to say, it was a very pleasant surprise to hear a human at the other end of the proverbial line. I made an appointment for the following Monday, which Ray reminded me via e-mail. Drove the car. Liked the car, decided to make an offer with some conditions which Boulevard management accepted and we made a deal. They worked on the brakes, which one of the conditions...while I waited. However, half way to my house a Tire Pressure Management System warning light came on. I talked to Ray about it and he indicated that he would request the light to be checked by a Ford Preston dealership close to my house which was performing the MD inspection. When the Ford dealership was not able to fix the warning light, Ray mediated in my favor with his managers for the Element be fixed at a Salisbury Honda dealership. I expressed to Ray that the kind of customer service, staying behind the product they sell, is very uncommon nowadays. Thank you Ray and your dealership for making the car buying experience a very rewarding one!!! Next time I need a car or know of someone who needs a car I will call Ray Turner at Preston Boulevard in Georgetown, DE.

Great customer service! Wouldnt go any where else for service.

I am very happy with my new Ford from Boulevard Ford of Georgetown. Everyone was professional. Now, if the powers that be could just make the experience a bit speedier, it would be a very good thing!

Excellent service work performed and super friendly staff. Had our once a year detail done while getting service work performed. Vehicle looked better than when we purchased!! Way to go staff on exceeding our needs above & above

I was pleasantly surprised when, after waiting two hours for a scheduled oil change to be completed, Boulevard covered the cost. I really appreciate that they recognized and valued my time. Thank you!

Tom Daly was great to work with. I got a great deal on the perfect truck equipped with everything I wanted. The whole team at Boulevard Ford are very friendly, helpful and knowledgeable.

I went with a client recently. They were not pushy, very patient, and they got him a car that day at what he could afford. I was so impressed of how the staff, from the sales person to the managers treated both of us. If I were to buy a car, i would go here.

Ive bought two cars from Boulevard now. Good local folks in there, whereas Ive experienced other dealers who bring in outside sales specialists. I did have one problem during my experience, but the sales manager fixed it without hesitation or question. I will be going back to them whenever my next car need comes.

The sales process with Rose and the sales manager was exceptional.The true test of an organization is when things do not go as planned. My vehicle needed a additional service attention and with hesitation Chad resolved the situation.I deeply appreciate the customer focus and my satisfaction really matters.As I continue to grow my business and the need arises for another vehicle Boulevard Ford of Georgetown is my go to.Give them a try you can’t go wrong.Alex

We are very pleased that Boulevard Ford of Georgetown easily ordered and installed a hitch so we can transport our bicycles wherever we choose to ride. The service was fast and extremely efficient!

Love my Escape but the service,,, not so much. The waiting area is very pleasant and comfortable but my complaint is with the service computer. I responded to a recall about the dipstick early after acquiring my Escape. I was told the oil change required for the recall would not be considered my first free oil change. When i returned for my scheduled one, I was told they had no evidence I was still entitled to a free oil change. Otherwise,, the service is great. I would definitely recommend Boulevard Ford to others.

My first time taking my Escape to Boulevard Ford for routine maintenance. Making an appointment online was very convenient. Service was completed quickly. Everyone I encountered were very friendly and helpful. I will continue to bring my car there for service. They will be my first choice when the time comes to consider my next Ford.

Experience with an oil change and tire rotation was excellent- staff was exceptionally considerate and accommodating!

Intermediate setting wiper in off position continues to operate issue that is well know since 2011 in Ford trucks.Love my F250 2017 truck, however today frustrated that with an extended warranty bumper to bumper on this truck that the dealership that I bought the truck from is charging the deductible fee for a known problem in the trucks that dates back to 2011 with what I have found on the internet. This is known problem and they expect customer to pay to fix an known issue with a a truck with less than 55,000 miles with an extended warranty that was purchase on the truck? I feel Ford and the dealership should step up to the cost with the extended warranty and not charge the $100 deductible

Neil was absolutely the best at getting me in a brand new car. Especially for young people with mid credit and some down payment he definitely worked magic with me!!

I have had my vehicle serviced (scheduled maintenance) two times at Boulevard Ford on route 1 in Lewes. The service was prompt, thorough, and reasonably priced. They also did not come to me with a list of recommendation to run up the price, as so many dealerships do.I am very pleased with the service at this facility.

Thank you Tom Enger for making our buying experience from the point of contact to closing our new 2018 Explorer Limited purchase. Tom promptly responded to my e-mail and text messages. When going over the vehicle he took the time to explain every operation of the vehicle. Kyle & Hailey in finance were great at answering our questions Our overall experience with Boulevard Ford in Georgetown was 5 star. We will defiantly be back to purchase our next car.

Ryan and his team are the best!Weve always had great success and would never trust anyone else to buy our FORD products from. Weve also bee very pleased with the service department and that is why we have used them exclusively for over 20 years! Thanks!

I am not satisfied with Ford corporate. Your staff at Boulevard is polite and tried to facilitate a reasonable fix for my Mustang but alas were not real great at followup. I have a garage kept 2012 with blistering paint on the leading edge of the hood. The fine print state because it is 2000 mile past the 30,000 mile mark and 6 months older than the 3 year mark and not rusted,, the car is not covered. Ignore the fact the hood is aluminum and will never rust. Now the fact that without even mentioning my car was a Mustang the service manager knew I had a problem with paint.So my question is why isnt that a recall by corporate? Please forward this missive to corporate or a member of the board. Your staff is unable to facilitate beyond step one. Thank you Andrea Van Horn

Took my Taurus there for some re-call work and I was impressed with their positive attitude and work ethic. I was impressed enough to take my F-150 for in some diagnostic work They explained all my options and didnt try to sell me anything. Just what I was looking for. I recommend them. Honest people doing an honest job.

You cant go wrong with Boulevard Ford Lincoln. They went over and above expectations. I got a great car at a great price. Everyone was friendly and attentive. I could ask for more.

The personnel at this facility go out of their way to make sure the work is properly done.

Boulevard Ford works very hard to maintain quality and customer satisfaction. My car has always been serviced or fixed completely and on time. They have gone out of their way to make sure that I am happy with the results.

Great friendly and fast first oil change for my new F150 truck.

I was very satisfied with the purchase of my new Ford Edge from Boulevard Ford in Georgetown De. Our salesman was not pushy and did not try to sell us features that we were not interested in. Bill Woods explained everything we needed to know about the process and after the purchase showed us how to work everything inside the vehicle. My husband and I have already recommended Bill Woods and Boulevard Ford of Georgetown to our friends and family. Best new car buying experience we have had.

The job was fairly done but once again nothing above and beyond. I have spoken to Preston on several occasions about areas to improve with out change. So middle of the road is the best this business will obtain from this probable one time customer.

I love dealing with them. They always go above and beyond for us. Both of our cars have been purchased there.

Boulevard Georgetown has serviced my vehicle several times. Each time they have been professional, efficient and knowledgeable. It is obvious they work hard to take care of their customers. I feel safe leaving my car with them.

First time to this Boulevard Ford dealer. Service from the service department was outstanding.I will return to this dealership.John GLewes Delaware

Was looking for particular combo in a 2015-16 mustang. Jeremy took the lead and went the length to find the exact mustang I wanted. Daniel was very supportive and helpful through the process. We have purchased several vehicles at Boulevard. The buying experience has been positive on each encounter.

This is not my first time for service at Boulevard Ford. The staff are very professional and courteous but foremost, they treat your automobile as they would their own. I have never had to go back once they service it. I highly recommend Boulevard Fords Service center.

I needed tires for my large SUV. Ordering, scheduling, and ease of the whole process was very satisfying. I like that they offer B/G fluid flushing for systems so Ill return to have those services too.Everyone I spoke with were polite and helpful.

Had a great experience today at the dealership. I brought my truck in to check on my air pressure light and get an oil change. Came in 10mins early to my appointment and was warmly greeted by the service dept, who was very kind and attentive throughout the process. It was a quick and easy drop off and they gave me a courtesy call that my car was ready. Would definitely recommend Boulevard Ford in Georgetown and will be a returning customer!

Always a pleasant experience whether buying, getting your car serviced, or if you have a question about your Ford. These folks treat you right!

I made appointments for my F150 and my Mustang for service. Both were recalls by Ford. The service was excellent. Having recently moved to Millsboro, this was the first time at this dealership.I’ve dealt with many dealerships in the past, but none could compare to Boulevard!

Very Disappointed! I made an appointment & brought my Ford vehicle to the Boulevard Ford Lincoln of Georgetown for a Service Engine soon Light that was on. Had a diagnostic test done. The service tech came & told me what the problem was it would cost over on thousand dollars to have this work done. I thought the cost was way too high. I then went to another automotive shop. They did a diagnostic test and found the same problem. However, they quoted me a price to fix the same problem for less then half of what Boulevard Ford Lincoln of Georgetown wanted to charge.. I had the work done at this Automotive Shop and my my Ford is running great!. I have taken my Ford to Ford Dealers for many years for repairs and am know a very disappointed customer! Wont be going back to Boulevard Ford Lincoln dealer in Georgetown, DE.