Was busy working and juggling kids and just life in general and I found my favorite truck on their lot. Chris understood my time restrictions to sit in their office for three to four hours going through all the paper work. We did mostly everything by text or email, in one day. Chris is the bomb. She helped during start to finish. Was in the dealership for one hour. Best car buying experience I’ve ever had. She needs a raise.

Everything went so well, I have absolutely no complaints! Rene C. was amazing! I was in a time crunch and he had everything ready to go so the transaction was super fast. Jose in financing was also great. Rene helped me on the Saturday prior to the Monday that I was able to get the vehicle and he was over the top friendly, helpful and accommodating. I bought my past Ford at a different location in San Antonio, and I was beyond please that Rene and his team were a hundred times more efficient and knowledgeable. Ive recommended anyone who has complimented my new vehicle that if theyre looking to get one too, they definitely need to give Rene C. a call at Mac Haik. I live about 1.5 hours from this location, but would gladly go there again if needed instead of risking a hassle or bad experience at a closer dealership.

Im 78 yrs old and have had some poor experiences with car salesmen in the past and was not looking forward to buying a new car. I have to say this was a great experience I had with Mark Martinez at Mac Haik Doge. He had great patience with me and answered ALL of my questions. I ended up buying a 2021 Jeep Grand Cherokee. Im quiet pleased overall and recommend Mark to help you make a wise decision.

My Salesperson, Justin Schmidt, was wonderful to work with! He was referred to me by my brother & the whole process was quick, easy & he was able to get me a great deal!

Recently purchased a 2019 Dodge Durango RT from Lance. This guy is the man. He got the deal done for us. Also kept his word when we came to pick up our plates. When we purchased this awesome vehicle he said when the plates were ready he would wash and fill my tank on my new whip. He was off the day I headed over to grab the plates. He had one of his associates wash the car for me fill the tank(which isn’t cheap). This dude who’s name unfortunately I didn’t get also put my plates on for me applied my front window tag for me perfectly straight which me being a perfectionist means a lot. So if you need a new ride please ask for Lance this cat will take extremely good care of you. Believe that👍🏽👍🏽👍🏽

We went to Mac Haik in hopes to get my husband the 2500 Dodge Ram that he wanted and Chris Tuley definitely made it possible! She had so much patience and ensured we were in love with the vehicle. The sale took longer than expected, but she was very appreciative of our patience as we were with hers! Great customer experience and we look forward to continue our business with her in the future! Thank you!

The team were nice and we were able to get a great deal on a 2022 2500 dodge Ram and it was sold to us as diesel. We didn’t take to deal with it until days after the sale when we ourselves went to put diesel in the truck and it was gas. The first thing we asked for was that it was diesel and John Goins are salesperson had told me and my daughter diesel. We called to ask and instead of being assisted the manager said “that’s why we have both the buyer and co-signer sign the papers. I guess it was our fault for believing our sales person.

I had the best experience at this dealership as a first time car buyer. Chris Tuley went above and beyond to help me get my dream vehicle!! She made sure I was well taken care of and got me the best deal possible for the car I wanted. I highly recommend Chris since she truly cares about you and your needs

Mohammad Horani was such an amazing salesman. He provided us with the best customer service and was very professional. He listened to my family and my needs and wants to provide the best vehicle for us. He also advocate for his customers and the management is so awesome to work with. If anyone is looking to purchase a vehicle I strongly recommend you to come and check this place out before going anywhere and I guarantee you will be taken care of. My family and I are very happy with our new purchased vehicle! 😃😃😃

Had an awesome experience at Mac Haik Dodge Chrysler Jeep in Georgetown. My sales rep, Mark Martinez was very knowledgeable and helpful. We could not find the Jeep I wanted so Mark walked me through a special order. I picked up my Jeep yesterday. The process was smooth and painless. The staff made me feel wonderful with my new car. The vehicle was detailed and full of fuel. Great group or people. (OIIIIIIIO) Thank you Mark and the entire staff.

KC WAS AN AWESOME SALES GUY !! Dude communicated very well and really seemed to care that our experience went well . The finance guy was super cool too and not super pushy like most are but did explain everything well and made sure I felt good about my purchase . The dealership itself was very nice and clean and everyone was super nice .. great selection even in these COVID 19 times . Fair and honest folks .

Went to see if my vehicle was still under warranty for the ABS light being on. Spoke to Tony and he said that they charge 150 to put on the computer to find out what is wrong. The sensors are not bad and before I took it to the I had it put on snap on tester to fin out what code was reading. The same one they use there. The computer said that it was the HCU motor. Tony told me before I left that would be covered as long as that was what it was. Got a call today and they stated it was not covered by the drive train warranty and gave me a crazy price to pay. I went in there specifically to find out if still under warranty before they even tested. Tony lied. Did not have the prepaid done for faulty equipment on a Ram 3500 with 52,000 miles. Crazy that the parts do not hold up paying 53,000 for this truck brand new and then be told not under warranty for their parts when told it would be. Then asked to look at power steering leak to see what needed to be fixed on the leak. All they did was look at the hose and say yes it leaks for another 150. Felt worse than going to the casino and giving my money away for something I already. They said replace the pump. I said you already replaced it, With 30,000 miles on it.My advice, if you like your money stay away from this place. They are crooks. Liars and thieves.Spoke to the manager that needs to shave that 1980’s beard and hair. That was a waste of my 5 minutes to where nothing was fixed or done to resolve. He just said you signed the paperwork.Stay away from buying or services this place are liars and thieves.

I purchased a used Jeep Wrangler from Mac Haik Dodge Chrysler Jeep Ram last week. I called and spoke with JJ. He had a few Jeeps for me to see upon arrival. JJ greeted me with a big smile - so kind, patient and helpful. Very professional and simple transaction. They gave me a premium for my Jeep Wrangler trade in sight unseen, it was in the shop needing repairs. I was transparent and honest with them and were honest and transparent with me. I wrote a check and drove off in my new Jeep that day...while my other Jeep was still in the shop! I did have the clear title to leave with them, however, trusting me that the Jeep may need some mechanical repairs, however, it is excellent condition for a 2011 with 135,000+ miles was what really sealed the deal. Thank you JJ!!!

Im glad that I made the decision to drive to Georgetown from Austin to purchase a Ram. I had the pleasure of working with Mark Martinez. He is professional, courteous and always provided timely answer to any questions that I may have had. After purchasing countless vehicles in the past 30 years, its rare to find that type of customer service.Perhaps, most importantly he went out of his way to make sure that I felt confident in my purchase and even helped me with accessories after my purchase. I will definitely think of Mark for any future vehicle purchases.

Brand new truck under warranty having problems.Next available time for service is in 20 days. Turn around is 3-5 days.Cannot provide any alternative car because of car shortage as I’ve been told.It is my responsibility to rent a vehicle..You buy a new truck under warranty to avoid expenses like that and you end up getting it anyway.Will definitely go back to Ford next time.

Good luck getting you car/truck serviced here. I had a safety recall last year and was told I had to leave my truck for 2 weeks. They could not order the part and schedule the service once it arrived. They also would not provide a loaner or rental... so I ignored the issue.Last year, I stopped by the Quick Lane for a oil change and waited in the lobby for 4 hours. When I asked why it was taking so long they informed me that they could not find my truck. It was moved from the spot so they misplaced it. I had to walk the lot to find it for them.For the past two weeks Ive been trying to get a warranty issue resolved. I filled out the website form for a schedule service and have not been contacted. I called and said I had a warranty issue... the guy said hang on and put me on a 10 min hold. He never asked for any of my information or gave his name. I called back and was sent to a different persons voicemail. I left a message and still have not received a return phone call.I called Covert Hutto this morning. They took my name and VIN. Verified my issue was covered under warranty and checked for recalls. Order the recall parts. Scheduled my service for next week. Sent me a text and an email with a confirmation. All within 5 minutes.Ill be ordering my next truck from Covert.

Made an appointment online with the service department to repair a safety recall with my truck. I arrived at the appointed time and my service advisor (Robert) was quick to get me checked in without any issues. Since my wife gave me a ride home I had no reason to utilize their courtesy shuttle service or wait in the lobby for it to be completed. About 3 hours later Robert called to inform me that the repairs were completed and I could pick up my truck at my convenience. Everything went smoothly and I was pleased with the experience. The next day I received a free Carfax report via email on my vehicle as a thank you for using their service department. Thats a nice touch.

Lance was an amazing sales person! He truly went above and beyond.

Chris Tuley helped me trade in my 2017 Ford Escape for my new 2019 Jeep Grand Cherokee! Super helpful & easy going! Would definitely recommend 🙂

Friendly staff, quick & painless. Will be buying from here in the future. Also a killer vending machine selection 👍

Do not buy a used car from this place. If you drive it off the lot and it breaks down in 5 minutes, youre stuck with it.Terrible service. Customer service is awful.They have a history of selling broken vehicles.Dont recommend.

This is our second time purchasing a vehicle through the pre-owned department. Both times were great experiences. This time Jessica helped us and she was amazing. We really enjoyed how laid back she was, not extremely pushy at all like we’ve experienced in the past. She worked hard to make sure she could get us the deal we were hoping for. Will definitely continue to shop here for our future vehicles.

Great crew. Very efficient, had everything ready when we arrived. Brian Russo was the best. He was a warm and energetic salesman. Will be going back again.

Called Service department Saturday. No answer, operator transferred me to a voicemail. Left voicemail. Call not returned by Tuesday. Wednesday morning send email inquiry. Received a response stating Dillon would call me. I gave a number to call. Dillon never called. Just call right now at 5:44, no answer. Transferred to another voicemail after ringing back twice to the operator. Stellar service, can someone call me back. It’s a Ram dealership that can only handle my issue, if not, I’d be going somewhere else after this lack of service

Had an awesome experience working with Chris Tuley!! She helped us find exactly what we needed just in time!!We are so grateful to Chris, Cory and Don for helping us make this happen!! Thanks much!!Go see Chris now - she is the Best!!

Sales experience was great! Service department is not a great experience. You get oil changes and tire rotations free with a purchase but I have never been in and out in under 2 hours. Often times it’s 3+. Trying to call service department is an endless circle of getting the front desk and waiting for service to answer then. Getting re routed to the front desk. Give it a try this has been my experience every time.

I highly recommend shopping at Mac Haik Dodge Chrysler Jeep Ram for any new or used vehicles. I shopped for a pre owned vehicle for my first vehicle, and salesmen Chris and Jordan were very helpful and receptive to my needs and desires in my vehicle. They made the process easy and enjoyable and helped me get the perfect car. I would definitely refer anyone in the area looking to purchase a new vehicle to shop with them if they want a straightforward process that fits their needs, unlike many other sketchy salesmen found at other dealerships.

I went to Mac Haik in hopes to find a small SUV. I was immediately greeted by Michael and from there he showed me a variety of vehicles and I established that I wanted a Cherokee. Unfortunately, they didnt have any new Cherokees on the lot. We met with the manager, James, and between him and Michael I left the dealership disappointed that I couldnt give them my business. I proceeded to go to another Jeep dealership that claimed to have multiple brand new vehicles online. At that dealership, I was met with a bunch of salesman who cared more about the deal then finding me a quality car. Getting a bad feeling about the car they were trying to sell me I left and went back to Mac Haik. From there, I worked with Michael, Xavian, and James to find a Cherokee in the very limited stock. They worked for days to find me a car and were successful!If you are considering buying a Jeep I highly recommend you go visit James, Michael, and Xavian. They were honest, kind, and made me feel secure in my purchase. I cant say enough about how awesome they were!

Getting rid of my Ford Taurus for a new ram 2021!! Thanks to John Goins,it couldnt have been any easier. No haggle, no back and forth, he made the experience very comfortable for me. Quick to answer any questions and was super knowledgeable on the truck! If your looking for a great experience and an Awesome vehicle definitely hit John up and see what he can do for you!!

Bought from this place 6 times, always loved their service and honesty. However the last two times over the past year we attempted to deal with them they were terrible. Different sales people, used and new departments and they were cold and rude, complete waste of our time. We switched over to Toyota and had that great quality service again. Wish they would go back to the way they were

Ask for Mr. Asmir! He is very patient, prepared everything over email/text, & is willing to go above & beyond. Mr. Erick fought hard 2 get us an awesome deal. Traded in our Honda 4 this beauty. They respected our safety & my decision 2 complete the whole process outside 🌹😍 Thank you for your service!!

They will squeeze every dollar out of you through your trade, they have a VERY limited stock, and the addendum stickers are out. Beware, would not recommend, plain and simple. Was not there long enough to review the staff, walked out on their trade in offer. Purchased a truck elsewhere.

Was told I had to wait 2 weeks to bring my Jeep in for diagnostic, understandable…. Scheduled to come in 2 weeks later and when I come in I’m told I would need to leave it for another 2 days before someone would even be able to look at it. Why schedule an appointment two weeks out to just have someone drop on the vehicle to be left for 2 days? I’m ready to trade in for a Grand Cherokee L but won’t be doing it here if this is how they run the service department

I came into Mac Haiks DCJR as a young, clueless, first time buyer thinking I was going to receive an 08’ Accord but upon my arrival i was saddened to hear that the car was sold the previous day but after a few word exchanges I wasn’t even worried anymore. Nicole did such an amazing job helping me find the perfect car to replace the 08’ and also giving me tips/advice as in what I should look for as a first time buyer and only being 29 & traveling 42mins away from home to purchase my first vehicle alone that truly meant a lot and helped me feel so comfortable and that I was honestly in safe hands. I ended up with wayyyyy more than i expected (14’ sentra) to leave with! all from the different features im not use to, the cleanliness of the inside (literally not a stain in sight), to the outside being dent/scratch free and great maintenance work being done on it all while still having it to be in my budget is truly a blessing and I give all thanks to Nicole for genuinely helping me through this process!

Mark Martinez, Mark Martinez, Mark Martinez. No better recommendation for Mark at Mac Haik DCJR. Purchased a 2018 Jeep Grand Cherokee with him, and was appreciative of his service.One con was my oil not being changed when I picked up my car. Check those Dip Sticks! No fault on Mark, just ensure that the necessary service has been done before driving off.

So excited for my Jeep Wrangler! My daughter said I needed something fun so we let her lead the way and we have had a great experience here. We have worked with Chris on a couple of occasions and will refer anyone here!

Best experience I have had buying a new vehicle in 30+ years. Mr Mark Martinez contacted me yesterday after I requested information on the Jeep Wranglers. As I narrowed down my selection I called him back last night requesting to see the Black Wrangler 2DR 4x4 Sport. He showed up at my door this morning around 11 to pick me up as my current vehicle was disabled. I drove the vehicle back to the Dealer and loved the way it handled. My decision was made and by 2 I was driving out the lot with my vehicle after Mark showed me all the features. I was impressed with cleanliness, care and precautions all the employees took to ensure a safe yet enjoyable experience today. Thank you Mark Martinez. I love my new Wrangler and so does my wife.Ken Varnes

Truck is there for repair. Itll be 2 months before its fixed. That wasnt the problem. It took the forever to find any record of it so I could get stuff out of it. Slow, disinterested and lax.

They had the part needed on site. The people in servo e and parts were friendly and helpful. I have an appointment to have the item installed because it was cost efficient.

CHRIS TULEY, CHRIS TULEY, CHRIS TULEY!!Chris made the whole experience of purchasing a car as easy and painless as buying a plant from HEB. My experience with Chris was a joy, I was looking to trade in my vehicle and then purchase a Jeep which is my dream SUV, I did a online search and she came through with finding me my vehicle in my price range and finding a great trade in value on my truck that ended up paying off my old loan and getting me a down payment for the Jeep. Not only is my vehicle a certified preowned vehicle which gave me a ton of peace of mind because I have 3 kids! 12 Days later the used Jeep that I got happened to have a bad battery but Chris got it replaced the same day I called! Here is the best part of what happened with my experience with Chris Tuley, my wife was home with our 3 kids and she couldn’t come out due to being nervous of Covid, well I made the deal that night at Georgetown and the next day Chris drove all the way to Lago Vista and got my wife to sign the paperwork in the comfort of her own town. Way above and beyond!!!! Go and see Christ Tuley she is amazing! -Aaron Martin

Just working with John Goins on getting new truck. Customer service is top notch from the start working with Alex and John. No hassle feeling or pressuring on looking and getting vehicle. I will come back in the future for upgrade!

John goins is excellent. He answered all our questions and is very helpful. We will definitely recommend for family and friends! Thank you John!

I purchased 2 new vehicles from Cory @ Mac Haik DCJ in the last 12 months & couldnt be more pleased. He is professional, knowledgeable & friendly. Cory listed to what I was looking for & found me exactly what I asked for. He made the buying process smooth & easy. I highly recommend visiting Cory of you are shopping for a new vehicle.

We bought a 2020 Dodge Ram Laramie from Mac Haik and had a phenomenal experience 10/10 service. Heres some details on our experience:- Michael (sales representative) was full of knowledge, patience, and zero pressure to go with one truck vs. another. He was exactly what one would want in a sales agent! It didnt hurt either that he has a sense of humor and brings a everything is gonna workout approach to the table - 10/10 sales experience.- Alex (sales manager) brought the solutions to us without the need to negotiate. Just when we thought we wouldnt make a deal, Alex came in and really saved the day by presenting great solutions (in terms of price and financing) 10/10.- Keith (finance) was a pleasure to deal with. His down-to-earth approach and friendly personality gave us comfort and built trust. He presented us with various warranties and additions, with zero pressure, and was very informative. 10/10 experience.The entire staff was super friendly (including James, who gave us a free tv!). Overall, this is a dealer that well be buying from again. We highly recommend them and hope others get to have the amazing experience we did.Richard and Bryan.

John Goins and team are a wonderful group to work with. This was by far the best and smoothest trade-in / purchase I have been blessed to experience. Thank you so much! Highly recommended salesman to work with!

Purchasing a 2021 Ram 1500 Warlock, great service and professional atmosphere. John Goins was friendly, knowledgeable and has a non pushy approach with the customer. Definitely will return in the future and send anyone looking for a vehicle his way.

Josh did an awesome job talking me into buying a new ram pickup. This is the 3rd new vehicle I have purchased at this location and they have all been great experiences.

The service department quoted $1100 for a repair that was not accurate since we didn’t damage our own vehicle. Then when picked up the vehicle is was no charge. Get your facts straight before you upset the vehicle’s owner who pays way too much money in the first place for a vehicle that he doesn’t even like. Your only saving grace is Brian Wyche. It’s ridiculous when your communication with your customers are horrible!! You don’t even clean up the vehicle after you work on it. Great customer service. We will never come back to this location and definitely don’t recommend this place to our worst enemy….

I just picked up a new Dodge Ram, hassle free, very friendly staff. I highly recommend visiting with John Goins, he helped me find the right truck for me and stayed in my price range the whole time. Best car buying experience I’ve experienced.

On March 25th 2021 i purchased truck from Mack Haik Dodge in Georgetown tx. Biggest mistake made. In 6 months my truck has been in service for many big issues. 3 full months without it and hard to get loaner. Spoke to General Manager Eric Stewart and all he cares about is his numbers. Reported them to BBB. Dealing now with TDMV, Attorney, Manufacturer for this Lemon Law Act. Sent multiple recorded emails for repurchase or replacement and no response. I guess this is what social and news media is for. I will continue with this until some justice is done. Be careful with them. This is why i am posting this. All Facts and Documentation. One Star is still too high of a rating.

The experience that I had at this place was like no other. Chris Tuley was incredible - like absolutely amazing. Words cannot describe how awesome she is, and how she made me feel. I was upset that I needed to get a new car, as it was not in my budget at all. And Chris made the whole process extremely smooth for me, because it was a necessity. I had to come to terms with the fact that I needed a new car lol and I just cannot thank her enough. I will recommend her to everyone

Unbelievably positive car buying experience from Mark Martinez of Mac Haik Jeep in Georgetown.I was stationed overseas for work and wanted to custom order a new Jeep Wrangler. I contacted Mark via email and listed exactly what I wanted to order and exactly what I was willing to pay out the door (which was a considerable percentage below invoice based on feedback from Jeep forums regarding current pricing trends). Mark responded quickly and agreed to my terms with no hassle or negotiation tactics. He took my deposit over the phone, ordered the Jeep exactly how I wanted, kept me up to date on the build/shipping progress, and held the Jeep in a private storage area away from foot traffic until I came to get it.On top of the easy ordering, Mark got me a higher-than-average price for my trade-in and also got me 0% APR financing. Since I was coming in from out of town, Mark had all the paperwork mostly done before I arrived so I was in and out in about 45 minutes.I was honestly pretty nervous on the drive to the dealership that morning. I figured there was no way I was going to get literally EVERYTHING I wanted in this deal: the exact vehicle I wanted, the price I wanted to pay, the timeline I wanted to pick it up, the price I wanted for my trade-in, and the only financing option I was willing to consider. Mark hit it out of the park with living up to every single expectation he had established for himself though, and the end result was the smoothest, easiest, quickest, and most pleasurable car buying experience Ive ever had. It was a genuine pleasure doing business with Mark Martinez at Mac Haik and I will absolutely be a return customer when this Jeep is worn out and its time for another.

Had a great experience. Mark Martinez made the entire process very enjoyable. Will be back for future purchases.

Took Jeep to their dealership. They replaced body control module ($1,208). They claimed it was due to water damage. I paid $185 for a tow. Three weeks later on Memorial Day I was driving down the highway, and I lost all power. I nearly crashed as I maneuvered to the side of the highway because the lack of power. The lack of power caused the steering wheel and shifter to lock up. It was a frightening moment. I had it towed back to Mac Haik the same day. Three days later, the service manager Tony calls and says they have to replace the body control module (again). He claims this time the A pillar has failed and it needed repaired. A few hours later he calls and says the windshield isnt sealed. I asked if they could make sure it is sealed, because I want a safe vehicle to drive. He said they dont seal windshields. I asked if the vehicle is safe to drive. He said I would responsible for another body control module costing $1,208 and a tow of $280.Meanwhile, the general manager hasnt called me even though I asked on Tuesday and two weeks ago via email.How many times do we need to do service before I die in a car accident to show them that they arent being honest with customers?This is horrible, horrible service!

Tomas Cubilla helped me get my Jeep, and he was wonderful! He helped me find the Jeep I wanted, that I was told was only in Houston and all sorts of other stuff from other dealerships. I am glad I made the drive from Gatesville to Georgetown. Everyone was very helpful and very kind. If you are looking for a vehicle, I would very highly recommend this dealership.

Xavian was very welcoming and so helpful. He helped me find just the right car in a matter of a couple hours. He treated us like family and i’m very happy with my new car!

We found Mac Haik Dodge Chrysler on CarGurus and the 2019 Volkswagen Jetta Manual was the only car I test-drive and subsequently bought.We met Chris Tuley just stepping onto the lot. Her knowledge, professional, friendly and most importantly no-pressure approach gave us the trust and confidence that great customer relationship building IS good business!Chris and her team, including Don in Finance, were professional, TX friendly, ATX knowledgeable and we had an easy, stress-free car buying experience start-to-finish!

I would be rating this dealership 1-2 stars if it werent for K.C. Gardner.K.C. provided me with the best experience Ive ever had when dealing with a car salesman. My experience purchasing a Jeep from him was very pleasant and straight forward, with none of the pushing. I went in knowing exactly what I wanted... K.C. didnt try to change my mind & he was a great listener/communicator. If he was the 1st and only person I dealt with, I would be rating them 5 stars.I had many hoops to jump through to finally get my new Jeep ordered in March 2021. I first stepped into this dealership to purchase one back in June 2020, but came across some obstacles because of my specific desires not being available. I also did not have the best experience when dealing with a couple other salesmen here, but K.C. really changed my perspective by treating me like a human instead of a marionette doll (or some other thing that can be easily manipulated).

Rotate/balance, fixed a tire with a slow leak. 4 stars because they could have set the tire pressure 3 were at 33 one was a 38. Otherwise great as usual

Comedian Kevin Nicks loves the service he received.

Nicole Tuck at Mac Haik Dodge is outstanding!If you need a newer vehicle she is your person!Very helpful and knowledgeable!Ask for Nicole!

Bought dozens of cars in my life, but rarely have I had an experience this smooth. I was shopping for a rare color Dodge Charger Widebody. Salesman Mark Martinez helped me search the dealer network to find my perfect car. Because my car wasnt in stock, Mark helped me order exactly what I wanted from the factory - and at a price that was in my budget. I was satisfied with the trade-in value offered for my trade (which I also bought from Mac Haik). Mark kept in contact with me during the entire process, giving me status updates while my car was being built. When the car was delivered, he got all the closing documents ready before I arrived, so it minimized my time waiting in the dealership. It was basically arrive and drive. Really satisfied with the dealership and especially with Mark. Highly recommend!

I went in the other day and unfortunately couldn’t walk out with a new car at the moment. However, Xavian made the experience extremely pleasant and was insanely helpful with providing me options. I hope to return soon, this time being able to walk out with the car this time and will definitely requesting for Xavain’s service again!

Dear.Mac Haik Management,My son just purchased a Kia Forte from Jordan Boren who was a superb salesman who understood what we needed, and knew what it took to close a great deal for us. Chris Tuley, by the same token, was extremely patient, diligent and kind to follow through the process from contract to getting our car out the door. Chris made us feel very comfortable. We are very appreciative of your sales team and its seamless process.We also recognize that we would not have been able to purchase the car we wanted without a strong customer centric management. Please consider us as potential return customers and we will definitely tell our friends and relatives about your professionalism and honesty that made our car acquisition a success and enjoyable. Thank you.Kind regards,James

I was shopping trucks for about three weeks and decided I wanted a Ram 1500 Laramie. KC at Mac Haik contacted me and after telling him what I was looking for, quickly sent me window stickers via email of vehicles that had what I required. After picking what I wanted to see, I went up to check them out. Wasn’t fond of the interior color of the first truck. Not a problem. KC took us around until we found the one I wanted. The sales process was painless and if you can imagine, the financing part was even easier. I have never been in and out of a dealership that fast. Seems in the past, it’s been an all day ordeal. We were in and out in about 3 hours. That’s looking, applying, getting financed and detailing the truck. Everything about the experience was surprisingly pleasant. I would highly recommend them to anyone. Ask for KC, you won’t be disappointed. Thanks guys. I love my truck.

Went with. my husband to get an oil change, and decided to venture over to look at the Wranglers as I have been curious to test drive one. I had the privilege of getting to work with John Goins. John was super friendly, laid back and easy to get along with and extremely patient with me as I ended up test driving 3 vehicles that day. The entire time John listened to the feedback we gave and was super helpful never pushy, which was very appreciated. I was not planning on purchasing a vehicle, but 3 test drives later I feel in love with the renegade and ended up driving one home. Thank John for your patience, your humor, your easy to be around demeanor, and your patience. If we ever need a new vehicle we know exactly who we are coming in to see.

Our first experiences with Mac Haik in Georgetown and it was a exceptional. Chris Tuley, in Sales, and Don, in financing, were outstanding in the level of care and attention to detail they offered.

Hardly ever write reviews. I would give 0 stars or negative stars if that was possible.Please teach your team basic costumer service skills.Robert Buckly did a poor job of letting us know how much the service was going to cost, we were charged upwards of $400 for an oil change and fuel injection service.Again, review what basic costumer service skills are and inform costumers what the cost is going to be before doing maintenance.

Went in for an oil change. They did not cap oil all the way so when they start car oil went everywhere. Had to wait longer while they cleaned the engine and all I got was sorry but your engine is now super clean.

We went to Mac Haik Jeep in Georgetown Texas on September 4th, 2021 because of the jeep in the screen shot attached to this email. You can see on the pic the online price is $60915.00. When we got to the dealership a sales person helped us and I told him the price we saw. We decided to purchase the vehicle for the online price. While in finance the finance person tried to sale us an extended warranty. Saying that Chrysler only finds there at fault on warranty items about 1% of time. I questioned this because I have bought many cars and they always try to up sale an extended warranty but I had never been told the manufacturer warranty was useless. I told him I did not want to purchase it and he said ok. I thought we would move on at that point but then he started being snarky saying why dont you cover or protect your vehicles? I told him I do and it has always been the manufacturer warranty and he would say well I already told you about that. We did this 3 or 4 times until I finally got upset and left the room to call a friend who was a car sales man for a number of years. He told me the finance person is not telling the truth and the car is covered for 3 years and 36k miles. I went back in and told him I would not purchase the extended warranty. He then told me if I didnt want to get a bunch of marketing emails to sign a form saying I didnt want it( I think this was so I would not get the survey from the dealer)Later that night I was going over the contract and I noticed an additional charge of $1793.00 for :accessories which made the actual price $62,708.00. I hadnt asked for accessories so on Monday I called the dealership and talked to both the sale person and then sales manager. They both said it was on the paperwork I was shown which I didnt remember seeing as I assumed the price I was paying was the advertised price. I said ok, I do not want those accessories to which they said well we can remove them but we will not take the price off what you paid. Basically I was forced to buy something I didnt want.This pic shows the price I should have paid and I feel this is false advertising

Can I leave less than 1 star? The service manager is a crook. We paid nearly $5,000 and my husbands car is STILL not fixed. We took it back again and they fixed it only to have the same problem a 3rd time. We called to let them know and they said they could get to it in a day or 2...um NO. Absolute bull and now were out 5 grand and our car isnt fixed. This should be illegal.

I would not give these people your business. We spoke with Lance on Saturday and went to test drive a vehicle. When we got there he said they had just received the vehicle and it had not been through inspection so therefore he could let us test drive it but he would have it inspected first thing Monday. After waiting all morning he came back and said it had a coolant leak and therefore would not be selling the vehicle. I just called and spoke with JJ who checked the apologized but unfortunately they had already sold the vehicle in the morning. Shady business practices lying to a customer. I would not recommend this place to anyone.

I recently purchased a 2021 Jeep Wrangler from Cory P. and I couldn’t have been more satisfied with our experience. Usually, salesman are super aggressive and are all about their commission. Corey listened to my concerns, answered all of my questions, and definitely made me feel like I was a person and not a walking dollar sign. He took time to show me all the details of the Jeep and never rushed me. I really appreciate how easy and comfortable he made the experience. I will always recommend this dealership, and especially Cory P.!

After a two month pain Mark and Alex have earned a Friend and Customer for life. Nyle Maxwell has lost a loyal 3 time New Vehicle purchaser. Service,Sales and Texas Hospitality 🤘💙🤙

Go visit John Goins, he will definitely take care of you. He made the car buying process quick and easy. He made sure we knew everything about our new car, plus followed up the next day to see if we had any additional questions about it.

Trevor Zandt met all my needs and then some. Highly recommend!

Would give zero stars if I could. Manager was extremely rude to our family. Definitely will be warning people to steer clear from this dealership. Please take your business elsewhere to those whom deserve your commission.

They didnt tighten oil filter.It leaked oil all under motor. Was going to charge me to inspect there mistake so I bought 2 oil changes for 100.00 to get to see after pan for motor was removed. The service department is into charging u anything an everything they possibly can even if u have an extended warranty. ROBERT THE SERVICE ADVISOR needs to understand that CUSTOMER LIVES MATTER!

I just purchased a used Ford Explorer from John Goins who was a great salesman. I traded in my car and he gave me an unbelievable deal. I am very happy with the entire experience. It all went very smoothly and as fast as a car deal can go.I highly recommend you visit McHaik and ask for John, he will take care of all your new and used car needs.

They are the kindest staff I have worked with in finding a vehicle that works for me especially Xavian Millett he was so kind and knowledgeable and really made my experience great 10/10 would recommend!!

Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the weekend because of work in which he replied “still with customers, Saturday is fine”. Later that evening, I asked for the link to the credit application and he said that the truck was sold to someone else. Told me that the owners policy was to “sell everything you can when you can”.Sounds like a greedy business plan that puts the customers needs to the back burner. As I first stated, very disappointed on how Mac Haik views it’s customers.

I almost bought a used truck from Mack Haik and without a doubt, it was the worst dealership experience in my entire life. I went to look at a vehicle one Saturday, was told it was still being serviced and inspected. I asked salesperson if we could start the buying process as I knew what I wanted. No we cant they explain to me because the vehicle wasnt there, and it would be finished Monday. I put in for a half a day off that Monday and was then told the truck wont be ready until Tuesday. Okay, things happen. I put in for another half a day, on Tuesday, and was in constant communication with the salesperson and manager. I had my financing ready to go, I also had insurance on the new truck. While I was Driving to the dealership to purchase the vehicle I got a phone call / text that they just sold the truck. I was in disbelief, all of the time off from work I took, all of the moving my schedule around, all for nothing. I did follow up with the general manager to let him know what happened, and got zero response. Since this happened I have talked to friends and coworkers who have also dealt with Mac haik, and they all have nothing good to say. In hindsight Im glad I didnt buy the vehicle from them, so it could have been a blessing in disguise.

Great experience tonight purchasing a vehicle; no pressure, no hassle, honest dealing, great price. Highly recommend salesperson John Goins — set me up for success.

I went in to look at some used cars and received AMAZING customer service from Xavian. He was very knowledgeable, helpful, and personable. Thank you Xavian!!!

I flew in from Tampa FL. Lance was on point. Updated with pics and many many details. Im not an easy customer to sell. I trusted his word and I was blown away by the condition of a pre-owned vehicle. It was even better than I thought. They even went to the extent to have Dempsey, a very professional young man pick me up from the airport. Price was fair, customer service was top notch. Thank you. From the Magic man. Love this truck.

Easy experience, very happy with the rep (Eric Lee). Best experience I have had buying a new vehicle.

John Goins has helped me out over the last few months looking for the right deal on a Gladiator. He respected my wishes to not email and call me daily, and when this came in I wanted to work with him directly. Easy process, and is real with you on all details. Overall good experience with the team here.

After my jeep was totaled they made the buying process so easy. My salesman was John and he had everything waiting for me when we arrived. I love my new jeep and would recommend them 10/10

Excellent experience! Mark Porcello and Mark Martinez teamed up to help me build my dreamed Jeep Gladiator. The whole process took less waiting than anticipated, prompt updates. Not my first rodeo therefore I had high expectations. Smooth and professional process. Mac Haik stands out. Definitely recommended!

Mark went above and beyond for me to get into my new jeep. He did everything he could to get through any roadblocks for me and I’m very grateful for him. It feels good to be driving in something I love! Highly recommend Mark on your visit!

John Goins was our salesperson, great customer service, very professional. I highly recommend this place. And ask for John when you stop by.

I found a vehicle advertised for $11,800. I spoke to Cris. I drove a little under 200 miles to buy it. I arrived. Inspected and drove the vehicle. I started to buy the vehicle. They went up on the price to $12,300. I had to show the sales person N.Tuck a screenshot of the vehicle with the price. N. Tuck went over the figures. There was a dealer charge of $1,495. I asked what it was. N. Tuck said the dealership added an alarm to the vehicle. The vehicle already had an alarm from the factory. I found out the charges were hidden fees. I spoke with a manager who said they added GPS to the vehicle. Why would the dealership add GPS and charge $1,495 for it. They aren’t a tote the note lot. They don’t need to know where a vehicle is located after the sale.I spoke with 3 different managers who all refused to give me the contact information for the owner or anyone Who would be able to take a complaint.I had my own financing set up. They were going to let me take the vehicle home. I refused to pay for the hidden fees. I told them those fees should have been disclosed before I drove almost 200 miles to buy the vehicle. They said it was not their responsibility to Advise me of the fees.This dealership is full of Liars and cheats. Be very careful when dealing with them. Use your own judgment. Look at the paperwork carefully. Ask questions. Don’t just enter into a sales contract with them blindly.

Though the website states that the service center closes at 6, that is untrue. I arrived at 4:30 and was told I couldnt get a simple oil change because the last hour is reserved for picking up vehicles. When I pushed back and started that it wasnt yet the last hour they ultimately agreed to do the oil change. They were done by 5 but didnt top off fluids. I really expect better service from a dealership.

Chris Tuley helped me trade in my 2015 Ford Mustang for my new 2018 Jeep Grand Cherokee. Shes a really great person and shes all about helping the customer. I would highly recommend.

Me and my husband went to Mac haik due to a online inquiry. We set up a appointment to view the truck and was told exactly what we needed down and what paperwork to bring after our credit check. When we came in everything had changed. We went from needing $2,000 down to $5,000 down on a 04 dodge or we could choose to get a $70,000 truck vs what we wanted and the $2,000 would then be enough?? Doesn’t add up... Our sales man seemed to be irrational/on drugs. We were lead on and told one thing and that wasn’t the case. We were also told that they wouldn’t have to run our credit again after the first appointment. But during the second appointment they shotgunned our credit. They gave us the run around. I would not recommend this pre-owed place. We ended up going to Benny Boyd in liberty hill. They informed us that Mac haik does a thing called the “bait and flip”. They tell you one thing and they lie and make it impossible/unreasonable for you to get into your ideal car. Instead they tell you that you have to get a brand new vehicle because $2,000 won’t work for a 04 but it will work for a 2021 truck?? I will not be returning. We left empty handed and had wasted a lot of our time. My issue was the run around they gave me and my husband. They had no intention on helping us get into what we wanted. I believe they actually ran our credit to get approved for a $70,000 truck vs a $19,000 truck. It’s all about money to them not customers service. SMH.

We purchased a used 2017 vehicle 7 months ago from there. Now we are needing a new motor. When called to ask a question about warranty Keith was very rude from the time he answered the phone. It’s amazing how the attitude switched up from the time of sale. They super friendly until the ink dry then it’s screw you. Don’t be blind by the smiles. All fake!

This is the most awesome place we are so thankful for John Goins he did such an awesome job for us he knew what we were looking for and found it for us. He is such an inspiration to us for taking time for us. He made it so easy and quickHe found exactly what we were looking for. Thank you so much John Goins. We will be back and will recommend you to all.

When I first called to make an appointment to bring in my vehicle, for a minor repair, covered under the original warranty, I was told to take it back to where I had bought it. I had purchased the vehicle online and it was delivered, so this really was not a feasible option. I tried again a week later hoping I would get a different person on the phone. I spoke with Robert Buckly, who was nice enough. I made an appointment to have my vehicle serviced. When I arrived to drop off my vehicle I was informed by Tony Santos that I would have to leave it there for a couple of days and they were not sure when they could actually get to it. No one mentioned this when I made the appointment so naturally I was quite surprised. I was quite disappointed and ended up making an appointment with another dealer. I had been warned by others not to go there and now I see why.

Great place, Xavian was very helpful and really made us feel important and cared for while looking for a car

Sold car we were coming to see and buy. Found car online. Made appointment to see and buy paying cash. Had to delay due to ice storm. Drove for an hour for a noon appointment 0n 2/22. At 11:48 and three minutes out, we get informed that the car has been sold out from under us via text. Understand bird in hand, but not cool at all. Will not consider again.