Joe was great. He delivered fantastic customer service for the purchase of our beautiful slightly used Honda Accord. No haggling over prices or warranties or GAP. He showed us our options and let us choose. Very upfront about how they do credit pulls as I did not want my credit hit more than once. CarMax does not share your information or sell so no other finance company will be calling me after this completed purchase, which happened when I purchased with Crystler Dodge Jeep & Ram. I highly recommend this location and Joe, if I dont steal him to come work at my company!

Really happy didnt like what I got the 1st time trade up was painless great service

First time going to a CarMax, to help my daughter with her first-time car buying experience. She hasnt made a purchase yet, but I am very happily surprised at the experience so far.Tim was helpful, with no pressure. The approach CarMax has is so different from the typical dealer, in a nice way. Looking forward to her buying something here when she narrows in on a specific car.

This was my first carmax experience and I think it went pretty well. I had a car transferred from Virginia to this location and that was easy. I only got $1,000 for my trade in versus the $1,600 appraisal I received online the week before so I had to put up $600 in cash which I was a little frustrated about but I totally get it. The only thing I’d say I didn’t care for was the fact that we could not test drive the car we were about to purchase. I feel like you should definitely be able to test drive something as big and expensive as a vehicle! The first time we drove it was on the way home after we bought it. The salesman who worked with us was really nice. They do try to push maxcare and I’m assuming because they get a commission off of each sale that includes the extended warranty but I also understand that. I was so excited to get my new car and say goodbye to my old one. I will definitely recommend carmax to family and friends looking to buy a nice pre owned vehicle.

They help me find the perfect car for me. Hopefully my husband like itUpdated: My husband love our Toyota highlander, is my dream car.

Overall disappointed. I was paying cash for a vehicle and the total transaction took over 7 hours. The staff was very friendly and was trying to help but seemed limited by systems and policies. During my test drive I noticed some things that needed attention, cosmetically, with the vehicle. I brought these items up and after the lengthy transaction, realized they had not been addressed. The vehicle is great, but since returning home with it I have found multiple french fries, lip balm, a hair bow, and an empty prescription medication container and an unused hygiene product. Given the current demand and price for used cars (paid $50K for a used truck), I would expect better attention to be given to the state of the vehicles. Again, I did have the vehicle fully inspected at a local dealership after purchasing and the vehicle is great, but disappointed with the details.

We sold our old car and the process was so simple. Steven who helped us complete the sale was awesome and he deserves a raise. We were not rushed through anything and we left feeling like during our time there Steven wanted to do all he could to accommodate us.

Excellent service. We are a repeat customer. Arrived at the dealership and it was a smooth experience. It was easy from finding my vehicle online, transferring it, making the appointment to see my new vehicle. I got an appraisal done of my vehicle and purchased my new vehicle the same day. Carmax salesman Joe was a great person to work with.

Everyone was so helpful. I was told someone would call me the following week to set up an appointment to repair a scratch. I received a call Monday morning and the scratch was repaired at no cost to me, by the end of the week. Excellent customer service!

I recently purchased a 2017 Chevy Silverado from this CarMax location. I love the vehicle however very displeased when i noticed the drivers side tire was extremely low on tread and even had dry rot cracks around the tire but yet the back tires were brand new!. When i brought this to their attention they told me repeatedly that it passes inspection. I don’t think it could have passed inspection but regardless it’s very upsetting when you spend a large amount of money like i did and they can’t simply replace one tire which could be a serious and potentially dangerous hazard. Did not make me feel comfortable as a customer that they would allow me to drive off the lot with a tire like that.

I was very pleased with my purchase and the person that handled it!! I would definitely refer someone to you guys to get a vehicle. Thanks so much!!

Wouldn’t wish my experience of buying a car with a trade-in on my worst enemy. This has to be the most horrible dealership to deal with in all of North Carolina. Just as an example, it took me asking 12 times (that’s not exaggerated, I actually counted) for them to clean the dried up food and make up stains on the “brand new” vehicle I was purchasing. I HIGHLY recommend to anyone to drive however long it takes to go to another CarMax. However long the drive is, I promise you it will still be faster than dealing with anyone there.

Process was easy and was not time consuming. Excellent customer service

I’m a repeat customers. I’ve bought 8 cars from Carmax. My family in total have bought 13. I’ve bought from $25k to $80k. No matter the price, the experience has always been good.

Got my wife a new car. The service was Great.

Fairly easy process selling my car. Quick appraisal and offer that matched online quote. Young lady that handled the purchase was inexperienced, but worked hard to keep the process moving forward. She did a great job in getting everything completed quickly. In and out with bank draft in hand within 1.5 hours even though that location was very busy.

Frustrating at best, incompetence abounds. The check from my bank arrived by FedEx the day before I was scheduled to pick up my truck. Why wasnt the truck ready for me? Why was it in the back 40 filthy. Why did they call the wrong bank for the current payoff ? Why couldnt they find the check? When they had me wait while they were on hold with my bank and I took it upon myself to call my bank get to the banks business office and hand the phone to your incompetent financial people. Why did I have to wait from 11:30am until 4pm . Horrible frustrating experience

I knew what car I wanted, another Hyundai Sonata, so I went to the Carmax website, searched for some, and set up an email alert. Within a week I found a great car in great shape, just a couple years old, with low mileage and lots of features. I called the store to put a hold on it, and went right down there. Did a test drive, loved it, and completed the purchase 3 days later. I got an extended warranty with it. I had my own pre-approved financing.My salesman, Bob, was great, especially since I came during evening hours, and they were going to be closing in about an hour.On purchase day, the office staff were good with the paperwork-prompt and proficient.The only part of the experience that needs improvement is: when I called the store on that first day, I actually got connected to a call center. So they we not on site to verify the car was still there, nor could they place the hold for me--they had to pass along a message to the store staff. I would have rather talked to the local store staff myself to begin with.

The whole process was amazing from start to finish. The online appraisal was easy to do and it came out a few thousand more than what I thought it would be. The best thing was that the actual in store appraisal was the same as the online estimate.

My experience was terrible. I went in to purchase the car I wanted. I test drove it first and Nicholas Richardson just handed me the keys and said be back in 30 minutes without going over the features of the car. When I returned I asked him about the car features, his response was let me go on You tube. I don’t think that is the response you give to a client purchases a car. Throughout the entire process of purchasing my car, I would ask him questions that he did not know the answer to. When all the paperwork was completed and I was ready to drive away with my car, the car wasn’t cleaned. It was dust all over the back seats and dash board. I’ve never received that type of service at the Car Max on independence Blvd. I will never go back to the Gastonia location

For the most part, I had a very smooth experience buying my first car with Carmax. The only thing I did not enjoy was feeling violated the day I actually went to sign and pick up my vehicle. The young lady helping me was trying to verify my routing number for my bank account, and she was literally going through my online bank account (even after verifying the last 4 of my account number and physically seeing the down payment in my account). After finally asking someone for help, all she had to do was Google the information. There was no apologies for this, and it really made me feel some type of way. My own mother has never combed through my bank account the way she did.

I purchased my vehicle here about three months ago. Starting around the second month of having it the check engine light came on. I went to get it check and apparently there’s a problem with my transmission. I don’t understand why they would sell me a car knowing it’s has problems. I tried calling them to get it fix but the service desk is not open on the weekends which is a very big inconvenience for me considering I work I full time job during the week and have kids to take care of after work. By far the worst experience I have ever had with purchasing a vehicle and I don’t recommend anyone to purchase a vehicle here.

I love my new car and Carmax is a great place to buy your car .ive bought from Hickory location and this one in Gastonia .

I would never buy a car again in carmax gastonia, it is the worst agency in NC, I have 3 months with my car and the air conditioning does not work and they tell me that I have to wait 16 days for it to be repaired, the temperatures are so high today, How is it possible that they believe that I can be so many days without air when I am paying for maxcare and it is useless, the battery does not work I am in the carmax agency parking lot and no one wanted to help me with the battery of my car, after taking my car to the Mechanic told me that the oil was very burned as if it had never been changed, I think that since the first owner used it, the air filter was very dirty full of garbage, my mechanic told me that the car is a year 2017 is too much soon for this spoiled air it is definitely the worst experience I have ever had, I will never buy from this place again and I would not recommend it to anyone. I will certainly warn my friends never to buy from this place if they want to avoid bad disgust and waste. of time and waste of money

I had a wonderful experience selling my vehicle. I made an appointment online, arrived prior to that, was greeted promptly, and then every single step was easy & quick. Each person I worked with was so nice, helpful, & courteous. I would 10/10 recommend Carmax to anyone in need of a vehicle, or trying to sell a vehicle!

I paid to have a car transferred, and once the car arrived I was told that it had not. Once the car was ready the call center let me know and I went down to the Gastonia store. I was told it was too late to buy the car or look at it and asked to leave. At this moment I heard a manager tell the salesperson that turned me away who let her know its here? His tone was rude, and made me uneasy. I did come back early the next day and purchased the car. My experience with Paul my salesman was wonderful. Also the call center fellow was super nice and helpful. Its just the manager at your Gastonia store that made me feel unwelcome. Im not sure what he was trying to pull, turning me away twice, and lying to me about when the car got there and when it would be available. Two other salesmen also lied to me before I asked for Paul to be my salesman. Im sure CarMax as a company is great but Im concerned about integrity at your Gastonia office.

Paul was very knowledgeable and went the extra mile to help me get my car and with all my questions

I had an awesome experience when I purchased my vehicle from CarMax! My daughter had and accident and totaled my previous vehicle and I needed transportation quick. I had researched the many makes and models of cars on the CarMax website previously and pretty much new what I wanted. I saw that there was a home delivery option and thought that would be perfect considering my situation. Chris Tumbleston and the CarMax home delivery team went above and beyond to deliver my 2012 Hyundai sonata limited right to the front door of my job. I am very pleased at how effortless it was to purchase my new car!

Everyone helped me out with fast and reliable service

I have bought my second car here,There polite,fast signing off on your paperwork

My salesman Chong was amazing. We told him the vehicles we had been looking at. He went through the inventory. We selected 6 vehicles and each and everyone. Chong went through the car fax reports making sure no accidents and where they came from. When it was time for the finance dept. Chong let us know how many was in front of us. Chong gassed the vehicle up and made sure it was detailed nicely. 5 + STARS for Chuong Hong of Pineville, NC

This was 2nd purchase from Carmax and the representative Zaria help me locate my new vehicle while the salesman Paul made the transition very easy. Im going to buy here again.

The sales person immediately told me that I had to limit test drives to 2 cars. I am not ok with that when considering a nearly $40k purchase. I understand the concern with COVID but I don’t think it’s fair to limit a customer in their decision making process. While I appreciate the ease of the purchase process, I am not happy to be forced into choosing what two vehicles I’m interested in. The point of CARMAX is a wide and varied selection.

Everything about the experience at carmax was good for us. The only complaint that I have is that the vehicle was not detailed as we were told it would be. There was still debris in the bed of the truck and the interior wasn’t even wiped down. There were remnants of what appeared to dog slobber on the seats that wasn’t even wiped off. We agreed to purchase the vehicle on a Sunday and retuned the following evening to complete the process. That should have been ample time to prepare the vehicle. We were very disappointed with that aspect but everything else was good.

Good place. Clean and honest.

Great service from Lisa Bourne. She was extremely professional, patient and asked all of the right questions!! Thanks again Lisa!!!

I ordered a car from another Carmax site and the local site could not locate car for hours. I was told car could be delivered to home but was told later that was not possible. I was shifted around from one customer service person to the next and each one had new information.At one point, the manager had a new employee give me a call because no one else wanted to give bad news so they made poor new guy do this. I was also told that my car would be ready for curbside pick up then received call that was not the case.There was absolutely no apology given by anyone and it was the worst experience of my life!

Purchased my first car and was a breeze However drove 5 hours to purchase the second car from the same dealership and after being told everything was in order it was a sign and drive deal, for the second car, we waited an additional 3 hours at the dealership in Gastonia only to be told that we can’t purchase the vehicle that we were ok to buy the day before

Great car buying experience. Low pressure and very helpful. Wally is a great asset to their team. She is wonderful to work with and I highly recommend to others. Thank you

Selling my car was very quick and easy! Whole process was about 30 minutes. Friendly staff too, highly recommend.

I completed everything online which included the loan acceptance. I scheduled a curbside pickup. The number at curbside didnt connect to the office. I had to go inside and repeat everything I had done online. This took nearly 2 hours and I was not pleased. I did however get the car that I wanted.

Completed everything on line the day before going to pick up car and had to do most everything again when we got there, still waiting on transfer of plates to new car, been 2 weeks and nothing, could have been better, nice car, a little high on prices. wanted to have shipped 120 miles from one dealer to the local carmax and was told 10 business days, not very accommodating to customer needs.

I just Love the car that I purchased from CarMax. It was so easy.

Excellent experience highly recommend. Joe was the salesman, awesome.

Had an amazing salesperson in the Gastonia office….Wally Middleton. She was thorough, professional, and truly cared about the saleI hope she is around for the next purchase!

Quick and easy, didnt try to push you into settling to get a sale, very helpful answered any questions I had and gave me plenty of time and space to decide what I wanted, a few signatures and I was done

Great service and car selection.

Excellent Service! Haley & Nathan in Service are 1st to none! Their always professional, knowledgeable and on top of things. Today was my 2nd visit there. I’m always greeted with a smile. I appreciate their honesty regarding my vehicle. And them educating me on the vehicle and what services were provided and needed.The service department is a TEAM- and that’s recognized!Respectfully,Dr. Tamara Bowles

Carmax went above and beyond to get us into the car that we had chosen! Everyone was extremely friendly and helpful. I highly recommend this location in Gastonia NC! Thanks Anthony and Charles in sales ... you guys are great! See you when we are in the market for another vehicle for sure!

BEST PLACE TO BUY A CAR!!!

Outstanding that gave us more than we thought it was worth.. Outstanding personal service and great efficiency doesnt take a lot of time...

Easiest car buying process ever! But it took wayyyy too long to get the process finished. I was well prepared and it still took them 3 hours to get done.

Excellent inventory. Knowledgeable and friendly staff. No pressure

As an elderly person It was so enjoyable for the first time in my life to buy a car where the salesman was friendly and eager to answered all my questions and not try to pressure me. I highly recommend Carmax a place where you are treated with kindness and sincere eagerness to help you.

Really good experience. There are only a few things i think could have been better. When i told him i have no budget and what i was looking for, he just grabbed the first suv that sorta matched. It wasnt until we looked the lot and find another in the same price point with WAY more features and considered luxury. Thats when we found our suv. Then they didnt top off the tank and didnt thoroughly clean the inside. And i have to take both fobs in for service bc one doesnt work at all and the other keeps givinga dead signal even though we changed the battery.o know it sounds like a lot,but the salesman was nice and the purchase process itself was pretty easy.

Fantastic customer service. We live in SC and cone here every time. Today we came for an appraisal and my daughter had a flat tire when we arrived and they fixed it on the spot!! Great people here!!

Car was advertised to have all 4 tires replaced since the previous tires didnt meet Carmaxs standards. This was one of the selling points brought to me by Allen Whitaker (who now is retired) on several occasions during the sales process. This was back in mid February, fast forward to the end of July and the car had to get towed to the dealer for some warranty work. To my surprise, the service advisor came out and let me know that the tires have less than half life left and showed feathering, recommending replacement sooner rather than later. Ive yet to put 2000 miles on the car so its not like I put the wear and tear on the tires, they just werent replaced as Carmax said they were. It should be noted that when I did take delivery of the car, they claim the car goes through a multipoint inspection yet when I opened the hood and tried to familiarize myself with the car and where the battery goes as well as both air filters. I found that both air filters were extremely dirty, at the time, Ive driven the car less than 50 miles. Also found the coolant reservoir to be extremely low. I took the car into Carmax and after several hours of waiting, they took care of it. Sure they apologized at the time, but this was something that should have been taken care off while they did the multipoint inspectionCarmax needs to take care of the issue at hand and deliver as advertised, all 4 tires need to be replaced like Carmax had it posted.ps. dont expect much to be done when talking with David Wynkoop, sales manager, even when he tells you that hell get back to you, youll find yourself reaching out to him to remind him about your issue... unless youre buying a car, then Im sure hell get back to you very quickly.

Well, the process of getting the vehicle I wanted started off good. From the process online to the representative I spoke to over the to find the car I wanted and get approved for financing, was quite pleasant. After that, it all fell apart!!! To start off, I was given a specific date and time to pick up the vehicle for the initial 24hr test drive. So I arrive on that date and time only to be told the vehicle and not yet been delivered. It was still in Wilmington NC, which is 4+ hrs away from the Gastonia store!!! I never received an e-mail, call or text to let me know. The car was eventually delivered the next day, but the title was STILL IN WILMINGTON!!!....I gave up after that. Very poor communication and even worse service all around.

This is my second purchase at CarMax, and I would never buy a used car anywhere else. The detailed reports help me to make the best choices, and the service is superb! I also like that I can choose a car from another CarMax from another state, and have it transferred to my CarMax! Excellent customer service!

Purchased a Audi Q7 all online. It was so easy! Turns out I got the wrong car. I wanted a Audi Q7 6cyl. But by mistake I purchased a 4cy. The sales agent helped me look for another car. We found one and returned the other one. Everything was very simple! I will always buy from Carmax!!!

Ive purchased a couple of vehicles from CarMax and Ive sold a few to them. Theyre very customer-focused and the processes for buying and selling vehicles are pretty straight-forward. The no haggle policy can be a little frustrating, but its part of making the process simple.

Overpriced vehicles, and they will buy your cars, but you wont like what they offer you.

Do not recommend at ALL. I was coming to buy a vehicle out right!! Had a older man “help” me and he didn’t AT ALL. He basically searched one car for me and told me that’s all i could get “out the door” within the price range i could spend.So i left and the following day bought me a beautiful SUV!!Customer lost, should of listened when people told me NOT too come to this place.

I have bought two cars from CarMax and sold one car to CarMax. Each transaction was fair, easy, and thoroughly done. From start to finish, they made it very easy (finding and reserving my car online and then purchasing it ... also scheduling a time for them to view my car and give me an offer). I am very pleased with them. When the time comes to purchase another car, I know that I will be going to CarMax.

From the web browser to the test drive to the financing, the process was easy every step of the way! I love my new car!

The entire process from booking to completion was easy handled in the time quoted. Even received the car back washed and with full tank of gas.

Bought a car there almost 3 months ago and paid cash. Still havent received the tag or title for the car. The car is just sitting (they did provide a loaner) while we wait for Carmax from another state to respond to Carmax Gastonias EMAILS. The car was advertised to have clear title, but now theres supposedly a problem with the information recorded on the title when the car was purchased in another state. Complaints have been filed with the DMV inspector and State Attorney Generals office. This is ridiculous.

It was wonderful. I was helped fairly quickly and was walked through every step in detail.

I had the pleasure of working with Paul at the Gastonia NC location and he was spectacular!

Wonderful experience working with Kelley. Thank you Carmax for making it virtually painless!

If I could give zero stars I would!! I’ve purchased several cars from the Gastonia CarMax and I guess as long as there are no issues with the car you will be fine! They definitely don’t have the same “VIGOR” and Customer Service as they did when selling me the car!! My latest vehicle was purchased less than a year ago and I’ve had nothing but trouble ever since. I attempted to get service on the car today and the customer service reps response told the entire story.....CarMax couldn’t care less about my issue!! The option to receive service was to wait nearly two weeks or take the car to a dealership 30 miles away. This situation turned negative fairly quickly. What is worse is that the Operations Manager who decided to “intervene” was absolutely no better! Bottom line, I’m glad I made the wise choice to purchase an extended warranty. I know they couldn’t care less, but I WILL NEVER PURCHASE AT THIS DEALERSHIP AGAIN!

Excelent, it was fair, fast and extraordinary customer service.Thank you to Amanda and all Carmax team

I wish i could give 6 Stars! Tim is an extremely nice and professional salesman who made the process very easy and stress free for the new Chevy Trax i purchased. All of the staff were very polite and were having a good time offering a positive experience with each customer. Very nice and warm environment. I wish EVERY business had the customer service level that these employees have.

Frustrating experience trying to sell Carmax a car. Purchased a car from a friend who was moving out of the country to help them out and planned to re-sell immediately without tagging. Long story short I had multiple trips to Carmax and in the final trip they refused to close the purchase deal they offered because the new title in my name had a 50 mile difference in the actual mileage on the odometer. Ridiculous waste of my time.

Buying through CarMax for the first time was an exercise in relaxation. I found the car I liked and made contact with a representative. They made arrangements for me to view the car and test drive it. I had it by the weekend. Linda and Drew were awesome to work with. I never felt any pressure and that was an amazing car buying experience for me.

Dont waste your time. Extremely over priced and low all trade in offers. Transfers take way to long and they damage cars getting them on and off the trucks.

I bought a car, got it financed and it was to be delivered. The day of delivery I was informed that the vehicle that I purchased was actually “unsellable”. Do not buy a vehicle from this location, they have no idea what they are doing.

1st visit on current considerations. Good quote.

Best experience at a car dealership that weve ever had!

Excellent customer service. Came to sell my car. Got a better quote than anywhere else, including Carvana. In and out in under an hour with a check in hand!

Really good service at car max the young guy caleb that sold us our car was very nice and helpful in everything thank you caleb I love my new ride

Very organized, professional, fast. Excellent over all.

They were really trying to help us out but I feel like the Explorer that we got was basically push onto us. I needed a car quick because of my job requires me to have a vehicle. We wanted an explorer but no light interior(cause of the kids)and upgraded features(rearview camera etc...) So since we had to wait for the one we wanted to be transfer, the sales person suggested us to get one now and we have 5 days to exchanged it...But that wasnt the case, yes we did have five days but was not aware that the banks would then denied it or make us pay a bigger down payment... If we would have known that I would have just went to a different dealership period and never got the one that I have now...they definitely need better communication and I would have just returned the truck but was not aware it takes a week for my money to be refunded ...So I guess we will have to spend more money to get the things we want in our truck!!!Thanks anyway!

Thanks to my sales manager Curtis Jenkins at Carmax of Gastonia for giving me the opportunity to purchase the car I really wanted it was nobody else but God that sent this great salesman to help me out I had a long wait but the car he put me in was worth the wait this was my 2nd car have purchased from them and I had excellent salesmen and good service and the customer care was just awesome Thanks again and I will be back for a SUV in 2 years that is a promise

Working with everyone there was a pleasure. The only thing I found out there is a recall for Automatic Emergency Breaking system. I travel a lot for work so getting it in to have the service done. Other than that I am pleased with the price and the condition of the SUV. I never thought about a Rogue until I saw this one.

Love carmax !!!!! Hands down the best experience I’ve ever had buying a vehicle. Staff was friendly and very helpful, the entire process was super easy and surprisingly fast even with the social distancing protocols in place for customers safety . My family and I where taken care of, not rushed, and treated with so much respect and care . Would definitely recommend carmax to anyone looking for a fair hassle free car buying experience.

Great all around

2010 we purchased a 2009 Dodge Grand Caravan with 43000 miles today it has 227000 miles and still runs great. Looking at purchasinga another car if i

Such a pleasant experience! From working with Lawrence on the phone to Wally in Office! We found just what we were looking for..a reasonably priced used vehicle in great shape with low mileage. 5 stars all the way!!!

If walking need a car check out theyre selection online then call if credit not so good ask if co signer are welcome have faith any everything is possible

I always have a fast gr8 experience at CarMax... I have bought 5 cars from CarMax and they all had low low miles and smelled brand spankin NEW 😊 My Sales Rep named Joe Coward was awesome.. He made my buying experience professional fast and smooth...

I’ve been trying to reach their service department for almost a week now. I’ve called them directly and been transferred but nobody ever picks up. I’ve left messages but no returned phone calls.

Crowded! I did not have to worry about anyone trying to sale me a car.

Never call and talk to someoneGo up there and talk cause whoevers answers the phones are very rude

This is the third car we’ve purchased at Carmax and I am blown away every time at how simple the process is and how amazing the customer service is EVERY time. I thought i had just gotten lucky the first time. Now i realize this is just a consistently fantastic business process to be a part of! Thank you Carmax!

Great experience for my son and I selling his extra vehicle. Deal complete in under one hour.

The car buying experience was easy and made simple. I was happy to leave with my car the same day as purchase. However, the salesman I worked with called both myself and my wife dumb when we had opted out for the CarMax maxcare. We ended up choosing to proceed with it only because we felt pressured to and felt like we would be insulted again if we chose not.

My experience with CarMax of Gastonia was exceptional. I sold my vehicle to them for the price that was quoted on the internet. Everyone was friendly and helpful. I would highly recommend CarMax and the team at the Gastonia dealership.

Paul aas extremely nice and detailed in explaining everything to me. Car buying process was quick and easy.

Quick and friendly place to sell your car!