Gerald is one of a kind! He helped with the purchase of my Brand New L! He made us feel comfortable, was very knowledgeable on this brand new vehicle line for jeep and just overall such a warning, kind hearted human being! His true professionalism shined through during the entire process and I appreciated everything he did to make the process smooth. He listen to your wants and needs but never pushy, and I truly liked that! If you are looking for a vehicle, go see Gerald!!

Great bunch of people. They made my buy experience easy, and fun. I absolutely LOVE my brand new Jeep Gladiator Mojave (Fully loaded). This was a hard vehicle to find, and yes they filled my order.

I was very pleased with my sales guy Brandon. From the time I stepped out of the car he asked me what was I looking for. I told him and he went pulled around the exact car I described to him. I was very pleased, he worked hard to get me what I wanted and not have me settled for something I didn’t want. So thank you Brandon, James and the whole entire Gastonia Chrysler Jeep & Dodge Staff for sending me home with my 2021 Jeep Gladiator High Altitude…You Guys Rock!!!

Had a great experience buying a preowned car for my daughter, who needed a reliable vehicle as she heads off for her first year of college in Alabama. Carlos took great care of us. The vehicle we purchased was offered at a fair price and we received a reasonable offer for our trade without haggling. Everyone we encountered was very courteous and helpful. I was especially impressed and grateful for the interest taken in my daughter regarding her college plans, her major and her interests. She felt like a very important customer throughout the process. The vehicle we purchased was beautifully prepped and serviced for us and we are very pleased with it. Highly recommend this dealership.

I walked on and off this lot freely Without high pressure sales tactics. I was given time to do my research and I definitely got the best deal for me. Elijah Cameron was my salesperson. Best car buying experience…

Very unhappy with my post sale service. I bought a 2016 Ford Explorer w/ 74k miles from here. The car was looking good but I very quickly started having issues after driving for A DAY! First the battery died while I was at work, then I noticed my second key didn’t work, also the cig lighter on the first row didn’t work either, and last but not least my rear passenger door wouldn’t open using the buttons only manually by pulling the lock up. So I called and asked for a few minor touch ups. 1. Car battery 2. Key fob battery. 3. Fuse for cig lighter. 4. Fix lock on the rear door. Before you think to yourself these things are no big deal. Consider they have a very high dealer fee of $899

My father in law died, so my husband and I started the road trip from SC to MD. Around Gastonia my 2013 Jeep Patriot began to run slow. We stopped for the night at a hotel and the next morning we called the service department, and towed our car to Gastonia Chrysler Dodge Jeep and Ram for service. We were greeted as soon as we walked in the door with condolences for our loss as they quickly did diagnostics. Within a couple of hours we were back on the road safely. Their kindness and quick service will forever be remembered and they will have a customer for life.

Great service jay was very helpful explain all details step by step excellent service

This was one of the best dealerships I have ever been to. My sales person Kaleb McCaslin was amazing. He listened to me and my wants and needs. The next thing I knew I was driving off in the vehicle that I wanted. The finance guy James McElroy was amazing as well. They really are the best. I definitely would recommend this dealership to anyone.

I would not recommend buying a car from there even though we got a good deal. The salesperson was great to work with but the finance manger told us the warranty we added was a different price than what it actually was and they werent willing to make it right. Never been spoken to so rudely before especially by Jason in Sales Management.

Great communication with service manager, explained all needed repairs. Prices are full suggested retail so have your 401 ready to pay for the repairs

Charging a $899 doc fee and another $450 title “processing” fee (even when you are transferring your own plate) is robbery and way above local industry standards (traditionally $699 in this area.) It’s just another BS money grab from dealerships using the chip shortage to their advantage. Q3 2021 the average new car monthly payment is $614. Unscrupulous dealership tactics like this coupled with inflation is why new cars will be priced out of reach for many Americans.

Every time I come to get my car serviced It’s never a hey how you doing or a hey we are busy we’ll be right with you. How can you have a express lane when it’s always “backed up” orIt’s 2-3 wait.

I went in for service on my Jeep Compass today and had a wonderful experience! Deborah was very helpful and let me know what would take place and how much it would cost (which was very reasonable). I was out of there in less than 2 hours which is very good compared to other places I have had service. I just wanted to let everyone know how happy I am with this service center, they took care of my Jeep, didnt take forever and let me know what was going on. One happy customer here who will definitely return! 😀

This was a very nice place to visit. They answered all my questions and I did not have to wait long. They had a very nice waiting area with snacks, comfortable seating and WIFI. The staff was very friendly.

Ray Norris service advisor was very good at his job. He helped with all of my needs on my 2018 Jeep wrangler the team here is awesome!

This place is THE LAST PLACE YOU WANT TO BUY A CAR FROM. They sold me a extended warranty but didn’t fill out the paper work right so the warranty company denied my claim . NOW. I HAVE TO PAY $5600 to fix my truck. When all I should be paying is the $100 DEDUCTIBLE. THEIR ANSWER TO FIX THE PROBLEM IS TO CACEL MY WARRANTY AND REFUND THE MONEY TO THE LEIN HOLDER. WHICH DOSENT HELP ME FIX MY TRUCK . And I would not have a warranty anymore. THIS PLACE DOSENT WANT TO OWN UP TO THEIR OWN MISTAKES . STAY FAR AWAY from this place . I’m going to post all over on billboards, newspaper, web trying to warn everybody I can . I wouldn’t want anybody else to go Thur this.

Gerald Morrison was our sales associate. I first arrived to look at a 2021 Jeep Renegade I had viewed online. I had briefly discussed this vehicle with Gerald over the phone and set up an appointment with him. Between my arrival for our appointment and first viewing the 2021 Jeep on line I continued to shop their inventory online. I found a 2020 Jeep Renegade with more amenities and 4wd for less money after rebates. When I arrived at the dealership I mentioned this to Gerald and he jumped into action. He looked up the vehicle and took me out to look at it and test drive it. Gerald made no effort to steer or pressure me into buying the more expensive newer model. He was very accommodating to my needs and budget. As a single mother of two teenagers, budget is greatly important. They gave me a great deal on my trade in and made the buying process almost effortless. All my anxieties were understood and all my questions were fully answered. I highly recommend this dealership and especially Gerald for your next buying experience.

This would be a 3 star review if it werent for the parts department staff. I come here often for parts. The parts guys are helpful and friendly. They know their stuff fairly well. The main issue is they need to address the parking and customer access through the entire facility. You can never maneuver in this parking lot. There are cars everywhere, and I mean everywhere, including the supposed marked lanes. And the rear bay is always clogged up double and quadruple wide with cars so you cant pull through. So you have to back up, go back around the 50 or so poorly parked cars you nearly side wiped to nearly be caught in a head on collision by another customer trying to find a parking spot. They are going to have to get a handle on the parking and sales lot or someone is either going to plow into a car for sale, another customers car, or God forbid, a person.

I recently bought my first vehicle here and I couldnt be happier. The staff is informative, helpful and friendly. If youre thinking of buying a new car or truck you should definitely shop here, and ask for Daniel Thombs!

Jay Rappaport did an awesome job taking care of my sons car while in for service. Will definitely be back.

Absolutely the worst post sales/business office service we have ever experienced. 13 calls, left messages (name and number), and voicemails later (over two months) with no return calls from Claudia and others, run around, leadership always “in a meeting can I take your name and number or transfer you” each time we called no matter the time of day, and 2 months after purchase, we still have not received our transferred veteran registration tags, which have now expired during their lack of responsiveness and follow through on a business closing transaction. It took us escalating this to corporate and the owner ofthe dealership to get anyone there to actually move and do some work on this. THIS IS HOW THEY TREAT VETERANS AS WELL? I would not recommend this dealership for any reason. Whether you see something you like and are out of state, keep looking and find it elsewhere. The post experience alone is enough to make you regret ever doing a deal.

Austin made our first time buying a vehicle seem almost to good to be true! He was knowledgeable and friendly and answered any question we had for him. We walked in not knowing what we were about to get into. By the end of the visit we drove off the lot with a new Jeep Renegade, with smiles glowing from our faces. Everything was perfect and we appreciate the effort and kindness!

A wonderful group to work with, always helpful no matter what you are there to do, sales and service are excellent

Thanks to Gastonia Chrysler for helping with Jessies Ride 2021Photo:. Red & Calvin StewartGuardian Angels

I purchased my car last week. I had a great experience. The salesman was Artuero, the manager was Tracey, and the finance manager was James. They kept working with me until I got the payments that I was pleased with. Out of all the dealerships that I’ve been to they had the best customer service.

Josh and the rest of the staff in the service department are always present and helpful when dropping off my Ram. I drive from Concord and they always make sure I’m in and out without any inconvenience. They make me feel, being a first time Dodge owner, well worth it!

7/1/21 - Josh R. did a great job taking my van in and staying in contact with me until the service was completed! Thanks so much

I bought a 2017 Challenger R/T Scat Pack on 6/15/17 and had a great, easy-going car buying experience. I worked with Brad Smith and would recommend him to anyone! Ill be the first to admit how indecisive I am, and he was very patient with me and not pushy at all. He was easy to negotiate with and made sure to get me at a payment Im comfortable with. He even spent half of his day going to get it from the Lake Norman dealership (which I really appreciate, by the way!) and making sure it fit all my wants and needs upon delivery. I am IN LOVE with my car! I will definitely be recommending him and the dealership to everyone I know! Thanks for being so awesome Brad!

We went into Gastonia Dodge Jeep Ram, just to look. Kaleb was so helpful and knowledgeable, he was able to find my boyfriend and I something even better than we could have imagined. We’ve never had a no pressure sales experience before but it was totally appreciated, made the buying process a no brainer. Their finance team is also fantastic, literal miracle workers. Thank you guys!!

Got our Jeep Compass here. Love the vehicle but we need a van. Went in looking to trade but they didnt really try to make an effort to deal.

Ray Norris was very professional and courteous. My vehicle was finished in a timely manner.

Contacted dealership about trading both my wifes and my vehicles. Started the process with the salesman. We were communicating through text. After a day he completely cut all communications!! Called the dealership directly to contact the salesman. Was told he would contact me shortly. That was 2 days ago!! Bad thing is I have purchased one of the vehicles being traded from the salesman originally. Its a shame. They could have made a sell on 2 vehicles if they would have returned a call or text. Not a good experience at all the second time around.

Very nice and friendly guys !!! This was my first service, everything went very quickly and efficiently! Thank you!

Josh Rice and the service department were very efficient when I brought my car in. I was grateful for the time waiting being short due to having my son with me. Thank you.

Im very displeased wit this dealership. I gave them my car in good faith knowing i wud return toget my car stained inside like a partyThere was stickeyness all over my front window inside the car stains all over the doors and after that they scratched up my car and instead of taking responsibility they denie the damage saying i did it. This is the worst dealership i have ever had the pleasure of being at. I swear i will not ever use them again and if i am forces to i will wait for my car and sit right there until my car is fixed. This place wont ever get my business or money again..

I took my vehicle in for an oil change and 45 minutes later they came out and said they wrecked my vehicle and had to send it across the street at Ford Tyndall to get it repaired and now its going to show up on Carfax and the value of the vehicle is not going to be the same. They gave me a loaner car until they had it fixed but I do not want a wrecked car back and knowing that it has been wrecked just turns my stomach. And I want to see what they going to do to make things right but I talk with a lady yesterday and she seemed like she could care less about it.

We worked with Danny Craig to buy myself a jeep gladiator. We went in knowing what we wanted and he was great at communicating and getting everything done. If our son wants a car when he’s old enough and Danny is still there we will probably use him.

Service was awesome. Got my Jeeps A/C back running and to find out it was all under warranty. Mr. Rappaport was awesome!

Excellent Sales(Mark), Finance(Devin) and Management(Craig) departments! I researched the vehicle I wanted for about two weeks online and local and then I came in contact with Mark. I flew in from Ft Lauderdale to this dealership because of his attentiveness, professionalism and price! Upon arrival to the dealership Mark picked me up at the airport in the vehicle I wanted for me to test drive it back. It had a few more miles than I expected so Craig in management gave me an additional discount. Mark went over all of the features and advised me that if I had and additional questions I could call him on his cell. On his day off I called not knowing he was off he happily assisted me. Devin in the finance department was meticulous with the details of the contract and offered me only those items that would be beneficial to me since Im from out of state. In addition he explained financial insights i was not aware of. Besides he mentioned an Italian restaurant I should visit! All in all this was the BEST EXPERIENCE Ive ever had with a dealership and I have owned six new cars including this one and have helped multiple family and friends buy! I recommend this dealership 200%; Mark, Devin and Craig made this an unforgettable experience! Thank You!

Great staff smooth and easy transaction. Will definitely do business again

Thank you to Jay and Mrs Foxx! Had some issues with the warranty company that I paid 2k for an extended warranty, bumper to bumper. BOTH TIMES Ive needed them in the past 3 months they have honored the warranty AFTER they were told it expired in May 2020 (My paperwork shows 100k/2025, whichever comes first). They went above and beyond for me and I WILL ABSOLUTELY be a continued customer at this location! Good job team! You did well!I highly recommend CDJR in Gastonia! If this rating changes in the future, Ill update. But for now ☝👏👏⭐⭐⭐⭐⭐

Went to look at cars around 9:30 in the evening on a Saturday. The security called the cops. I bought my new trucks from the Dodge in Matthews NC. They appreciated my buisness, I bought 8 new trucks for my company.

My wife Sunshine and I have purchased our vehicles from Gastonia for the past few years. We have to drive around 3 hours just to get there from Pulaski, VA. then a 3 hour back home. But Danny Craig and Gastonia Chrysler Dodge Jeep is worth the drive. They have always been very nice to work with and pleasant to talk to. I feel like its more than just buying a car. We are building a relationship with him and the whole team. ~Stacy Cope

Took car they told me 2hrs that was at noon i called at 4 they said about done would call i called back at 6 and they had left for day so i called next morning they was busy thay would call back 2 hrs later i went to shop and guy was rude another guy came up and was really nice after almost 24 hrs finally got car

Had to stop in without an appt. The service dept. was slammed, but they took care of my problem within an hour so I could continue traveling to my destination. If I lived in the Gastonia area, they would be the only place I would take my car.

2 Stars for pricing.This dealer is closest to my workplace so I went there to get a quote on fixing a cooling issue with my car. The price quoted for the work was over $1500. I went to an authorized Chrysler dealer in Charlotte, and got the same exact work done with new parts for less than half the price. I still had to pay a $150 diagnostic fee at the first location.

They are lucky they are getting one star and thats only because I had to in order to type a review. Brought my Jeep here because the engine light was on because of a recall. Leave and not even 2 minutes up the road the light comes on. On top of that they are looking at the air filter and other things.

Great place to buy a car. Carlos Ratto very professional and helpful made me feel like family and yes I would definitely recommend Gastonia Chrysler Dodge Jeep Ram thanks Carlos.

Gerald M of Gastonia Jeep is a true professional. From the moment we began speaking on the chat feature, Gerald was kind, courteous, and answered all of my questions in a timely manner. We spoke about all of my questions online and over text/phone before I was ready to come in and test drive the wrangler I had picked to purchase. Gerald is meticulous with his paperwork, so nothing is missed and no additional time was spent waiting or with back/forth between departments. Gerald truly cares, and takes time to get to know his customers. He took time to help make sure I under how to pair my phone, remove the sticky residue on the windshield since the wash service was shut down due to rain. Gerald goes above and beyond, and I was impressed. I would highly recommend anyone looking to purchase a jeep to visit him at Gastonia jeep.

Had a great experience with Mr Carlos Ratto. Excellent customer service! He attended out every need and worked with us finding the best vehicle for our family.

Excellent service from Donte. My husband and I came in to look at Ram trucks with our rambunctious kids in tow. Donte asked who the car was for and when I said it was me, he immediately focused on me and my needs and didnt only talk to my husband, like many sales people have done in the past. He was really relaxed, focused on helping us find a vehicle that fit our needs, and great with the kids. Overall an awesome car shopping experience and we highly recommend Donte and the Gastonia Chrysler Dodge Jeep Ram.

I had a very nice car buying experience with Daniel Thombs and I can absolutely recommend him to anyone looking for a fast and low stress purchasing experience. Hes very knowledgeable on the cars and is quick to share his experience with his customers.

Great people, helped me out over the phone before I even drove there!

Bradley Smith show me my 2019 Dodge Ram you got a wonderful job and showing me how it works best sales person I have ever met

Very good customer service.. they had me in & out, I highly recommend them...Danny Izzard

Rude hateful sales staff who also try to commit Sales Tax and NC Tag Fee fraud against out of state buyers! The manager would not even listen said do not call back we do not want to sell you a car!

Very friendly service I would like to thank Carlos Ratto for his kindness I love my new jeep!!!!

Great experience buying a car with Carlos Ratto today. We have been looking for a Mazda CX-5 for about a week, and this was a very professional experience. The car was ready and waiting when we got there, easy test drive, and easy to set up the sale with a great deal. Highly recommend them.

I was in the market of buying new Rubicon with exact set of packages, found the car online at Gastonia Jeep dealership. Sent availability request. Sales representative Mike Gomez contacted me quick on Independence day weekend. Answered all my questions via email. We had a done deal on Monday with all paperwork prepared. I only had to go there to sign papers. Im from Pennsylvania got my round-trip tickets for same day return. Mike met me at the airport and gave me a ride back. Dealership is only 20 minutes away from airport. Mike and his colleague James McElroy from finance department didnt waste any time. Closed the deal in less than 1 hour, so I would not miss my flight. I hired transportation company to bring my Jeep home. Didnt expect it will be so easy to buy a car via email.This dealership have big selection of Wranglers all different trim, no wonder they have a lot of out of state buyers.

Ive had several warranty issues with a Dodge truck I purchased from Gastonia Ram, and the service has been sketchy at best. Certainly, they havent handled each problem equally or fully. Some of the issues Ive had give me the impression that this service department/Dealership does not have the greatest integrity (example: the dealership put 200 miles on my truck, never gave me an explanation, didnt find the problem, and acted shocked when I found out, because they didnt bother to replace the fuel). This is my first time writing a bad review for a business, and I feel guilty doing it... but I actually feel very provoked by certain people in the service department, by their lack of empathy, the lack of general personal conversational techniques (by some), and the lack of trust theyve fostered by the way my numerous issues were handled. I feel like I acted out of character the last time I spoke with their service department, but I also feel like with the service record I have there (some lacking because Im not sure it was documented) should have warranted a much more sympathetic and gentle response. Everybody has a bad day... but I can no longer let Gastonia Dodge have influence on my days, since they seem to highlight and or amplify the negative feelings I have towards them. Im attempting to bring my truck to Lake Norman Dodge now, so I dont have to deal with Gastonia.

Once again, the crooks at Gastonia Dodge strike again. When we purchased our vehicle from the N.C. we purchased the extended warranty that covered “everything” from bumper to bumper...or so we thought. The check engine light came on in our vehicle so we took it in to be checked out. Turns out that there was a magical system update that is also magically not covered by a bumper to bumper warranty. I guess the system update is outside of the car since it isn’t located between the front and rear bumpers. Moral of the story, but a car and nothing else because they will lie to your face to get a few extra dollars.

Great service, fast, professional and courteous. Always friendly and ready to answer questions and make sure everything is right and follow ups after the service(s).

Tracy and Eddie are the best. I go there just to buy from them. 2 Jeeps and a Challenger later, we always love the service and vehicle availability. I would give it and them 10 stars if it would allow.

Purchased a 2018 Ram 1500 and everyone was great. Come to find out that we made a verbal a great that I would purchase running boards and they would install at no charge. A few months later I was told when I called back to have it done the sales person said it was to late. It needed to be done then. Crazy. Get things in writing. They do not honor what they agreed too. Love my Ram truck but will not purchase my next one from there!!

I received service from this dealership on 04/20/20. Jay, my service advisor, was extremely professional, helpful, and treated me with the utmost respect. He went out of his way to make sure all service repairs were done in a timely fashion, and let me use a courtesy vehicle while those repairs were being performed. Although I stopped going to this service years ago due to a not so good experience in the past, I gave them another shot. They exceeded my expectations and they have earned my business back. I will be going back for my routine maintenance in the future. A job well done! Thank You!

When they processed my loan, they put that I am getting a second loan instead of trading in. Called them to fix the issue but never got a call back. So unprofessional.

I can only speak to the service department. A couple months ago. My Chrysler 200 the Battery died and one of the connectors was shot. They had my car fixed the next day. It is always more expensive at the dealership though. And it sometimes takes a while to get out. Because of how busy they are. But they have free soda and snacks while you wait. Which is nice.

Kalob was very nice to work with very informative

Great service, fast, professional and courteous.Sells department was wonderful as well. I will definitely buy another vehicle in the future from them.Eddie Gomez is the salesman to see, tell him Norman sent you.

Rebecca Fox is an amazing asset for Gastonia Dodge.When I first contacted Rebecca, I was dealing with a very frustrating situation. She was considerate and concerned. She listened carefully, and then went above and beyond to formulate a more than satisfactory remedy to our problem.Thanks to Rebecca we are loyal customers for life.Sam M.

The car buying process should never make you feel dirty or outsmarted. Sure its a business and the dealership has to make money, but still dress that up so I feel great about the deal lol. Thats the reason I like coming to Gastonia Chrysler Dodge Jeep Ram. I sold them a car, purchased a car, and the salesmen Eddie Gomez is just A+++!! I remembered that so when a close friend of mines car broke down on him on a rainy saturday and he had just started a new job and was not sure how he would get to work that Monday; I texted Eddie and he connected with his boss Jason, and BOOM a few minutes later the deal was done. They had worked with him in the past and the numbers just didnt make sense but this time Jason comes out to me and my friend and literally says Merry Christmas lol No haggling price, no crazy sales pitches, just good people looking out for good people. They paid off his loan and put him in a 2020 Chrysler 300....brand spanking new. My friend has had some rough luck with jobs since covid started so I was full of joy when he pulled off the lot in that brand new Chrysler 300 and was able to keep his job.#EddieGetsTheDealDone#JasonIsSantaClaus

You take the time to negotiate a deal. Sign the papers and then they call you claiming they are selling the vehicle to cheap and back out of the deal.

I have some issues with my car when I bought it from Dodge of Gastonia and Gerald Morrison and Rebecca fox was right on the Target to make sure that I was satisfied and that my repairs were completed.I was very satisfied with the efforts these two employees may to help my circumstances go very smoothly .I highly recommend Dodge of Gastonia thank you very much Jonathan McAbee And Gerald and Rebecca you are awesome.JMC

I recently I got a car from here and right off the bat it was very nice and fast experience. It was my first time buy a new car and thanks to Arturo for making it happen and the Financial team. Great price and helping me to get to my budget.Definitely recommend anyone that is considering getting a car, give this dealership a look.

Best Chrysler, Dodge, Jeep, dealership around. Great people plus my Brother works there and hes the best mechanic around. Love my Chrysler 200 but I love my Brother more than anything. Best Brother in the World ❤

I called and spoke with a salesman named Matthew Corwin I told him that I was interested in a used car they had for sell and that I was on a set budget. It seems to me that he didnt care about my budget because he wanted me to call my bank and ask them to increase my car loan amount that was way out of my budget. Also the car was listed for $24k but some how with all the fees and taxes the car went up to $29k and I asked him to explain the taxes and fees but it still didnt add up nowhere near $29k.

My wife and I purchased a Wrangler Sahara at the end of May. We had an excellent experience. The dealership was able to meet our pricing expectations with no exhausting haggling. Mike Gomes was fantastic, down to earth, and did not waste our time. This purchase was a welcome departure from the painful and tense 3-4 hour purchase processes we’ve had in the past at other dealerships. The deal was transparent and had no hidden surprises. We fully intend to purchase another vehicle here in the future, and will send our friends their way.

Lies and deception!!!!!! Do not go here!! After looking around in the hot sun and finally deciding on the truck we wanted to crunch numbers on we were lied to! Sitting down with the sales representative was no problem, nor am I sure this is his fault. However, after going back and forth with the finance manager 3 times we told our sales rep we couldnt buy unless we could get the price down to $X. He went back over to the finance manager and came back and said if our credit came back above ZZZ then they would agree to get us to the price we wanted. We were still on the fence (because I dont like my credit ran for an unnecessary reason due to the ding it puts on your credit). After discussing with my husband to make sure that was the truck we wanted and that it had ALL the features in it we wanted, we finally decided to let them run the credit since we would be able to get it for the price he came back with us that we wanted. My credit score came back above what they said it needed to be and brought the paperwork over to start signing... I was about to start signing and we asked so he got it down to $X amount exactly?... He started ruffling with the papers and said he had to go back to the desk. The finance manager came back over and said We just couldnt get it down to where you wanted..... It took everything inside me to stay calm.... They were having us sign papers under the impression we were getting it for what we had asked when the reality was it was no where near what we agreed to. His response was I never said that. I then showed him where the number agreed was written on the paper and he marked it out. Wont step foot here again.

Ive purchased 10 cars in my lifetime and Gastonia Chrysler/Dodge/Jeep was, by far, the best car buying experience ever! From the no pressure greeting to the handshakes at the end, everything was flawless. My credit is average and I expected a higher interest rate, but James McElroy went to bat for me and got a MUCH lower rate than Hendrick offered. If you want a Jeep go to Gastonia!!

Everything was great! Although my credit is not where I would like for it to be so I can comfortably afford the car I would like, after I get my credit up I will definitely be back to see Brandon! He answered all of my questions thoroughly and was there to assist in any way he could. He also touched base with me when I was unable to come in, via email and text. I recommended the to a couple of my close friends and family due to the amazing service I was given while I was searching for my car. Will be back soon! 😀

The dealership is awesome. Everyone helps you in a friendly, supportive way. No pressure tactics - just amazing. Gerald Morrison is awesome. He is very knowledgeable and works with you to find the best vehicle for your needs. We are very pleased and recommend Gerald and Gastonia Chrysler Dodge Jeep Ram to anyone looking for a quality vehicle and quality service.

If coming from the east to west direction,..its kind of clumsy to pull into, once there everything is good

Wish I could give them negative stars. Had to take my vehicle there 3 separate times to finally get my issue resolved. The service advisor hardly relayed any information and kept lying about things. If your looking for quality car care go elsewhere! Consumer beware. Absolutely horrible experience!!!

I was contacted by Danny after inquiring about an internet listing of the car I was searching for. From the first conversation, Danny was very impressive. He presented a very knowledgable perspective regarding the vehicle as well as my purchasing options. After the deal was made, the Finance Team and Mrs. TQ Payne continued to impress. She showed me what it is like when the team has my best interests in mind. This Team truly believes in completely satisfying the customer. Throughout the entire process of purchasing this vehicle, I have been treated extremely well and Danny and the entire team have been very accommodating. I am excited about any future interaction I may have with Gastonia Dodge due to there excellent service. I will gladly spread the word to anyone who I encounter that this dealership does business exactly how it should be. I cannot express my level of gratitude. Thank you all so much.

Good so far.

My husband and I bought a Dodge Ram Promaster van here yesterday and had a very positive experience. Everyone we encountered was courteous and helpful. Our salesman Carlos was very knowledgeable about the vehicles and finance manager Scott quickly and efficiently took us through the finance part. We definitely recommend this dealership.

As the ol’ adage goes ... Caveat Emptor!If you opt into using this Gastonia location to service your vehicle, ensure you remove (lock down) any/all items from your vehicle (items you don’t want going missing), prior to dropping off/leaving it for servicing. Several tools (approx $30-$35 worth) went missing from my tool bag that was left in my back seat at the time of dropping my vehicle off.I called the dealership (once I noticed the missing items) to try and speak with their GM (Craig Smith) about this situation... left a message, but never got a return phone call back... that in itself is highly problematic.Unfortunately, for me, this was my first (and last) time using this location to service my vehicle, and felt compelled to forewarn anyone else considering using this location for servicing your vehicle... whether now, in the near future or ever.All the negative reviews pertaining to Gastonia Chrysler / Dodge / Jeep / RAM speaks volumes in itself... Buyer beware!

I went here looking to get my Jeep Cherokee serviced for an issue with the shifter (a message warning that the shifter needed to be serviced was popping up on the dashboard screen) and without even looking at my car the service tech said I probably was going to need a new battery first and then go from there.. I immediately went to another dealership and they said the car battery had nothing to do with the shifter issue.. this dealership was trying to sell me a new battery I didnt even need !!

Love the folks here. Always friendly and ready to answer questions and make sure everything is right.

Its ok..Look around for better pricing..

I would give ZERO stars if it was an option.In short, I brought my vehicle in for service on January 10, 2020 the diagnosis was a dead battery. While joking about the price of purchasing a battery the service adviser Jay, told me the day of cheap batteries is long gone. Very condescending. While still trying to sale me a NEW MOPAR battery he reminds me the battery has a three year warranty. Then I remember I purchased a battery from the Dodge dealership in Fort Mill, SC about a year ago. After proving this fact with a receipt, Jay agreed to REPLACE my dead battery.The same night, while grocery shopping the car would not start - battery DEAD. Stranded again, more tow fees.Called back to this dealership and the manager merely told me to bring the vehicle back. He REPLACED the battery and offered no explanation or apology as to why this happened.On 2/26/2020 I made another appointment at the service center for an alignment. I needed two tires as well, however I opted to purchase tires somewhere a little more economical and paid for the alignment. I received the before and after reports of said alignment.When I picked my car up, I could still feel the shaking in the steering wheel. I immediately called and expressed this concern. The service rep Deborah said the shaking could be from the tire and after I get the tires replaced (if within one week) to come back in for a free tire balance.On 2/27/2020 less than 24 hours later I purchased two new tires and was told I needed an alignment - my vehicle failed an alignment test. I was then provided with the report that confirms the failed alignment.I am no rocket scientist, but if I paid for a service, then I expect to receive that service. This dealership lied, falsified documents and robbed me. By saying they performed a service they clearly DID NOT perform TWICE.I dont expect this type of service from a certified service center - this is not your regular mom & pop organization selling discounted services.

WE LOVE HOW ATTENTIVE AND RESPECTFUL EVERY ONE WAS. VERY PLEASE WITH THE SERVICE. CARLOS RATTO AMAZING, PROFESSIONAL, ANSWER ALL OUR QUESTIONS AND MADE THE BUYING PROCESS VERY EASY. IM RECOMMENDING TO ALL FRIENDS.

My part was in, call an made the appointment for today to have it installed. Got there at 9, Gary had the paper work ready, he already told it would take about an hr. He was right. So far no bad experience with them yet.

Service was fast. Everyone friendly. Clean everywhere. Answer all my question. Keep me updated service on my car was ready on time. Go picked up with do problems.

Great sales team

Big thanks to Rick for offering his services while buying my 2020 Dodge Ram . He made the whole process super easy and super quick...Girls like big trucks too!!!

Over all extremely disappointed in my service experience. Will never come back again. Was charged 2 times the cost for filters and noTransparency to the cost of service till it was over. I’m a commercial customer and do a lot of driving. Can not afford to spend 450 a month on filters and oil change.

Dont take word of mouth or hand shake, check the final paperwork:Oct 9: I purchased a fully loaded Dodge Rebel from GCDJR recently. The sales representative(s) Mathew Corwin and Tracy Sherrill went through their regular rig-a-marole, but nice enough and worked with me on a price. I had adamantly requested that we go through my bank. They mentioned that I would be able save some time, effort, and they would do all the paperwork with using my bank or one of their lenders if they were able to procure a better rate. My father and I had waited long enough in the waiting room so by the time we got to all the paperwork, I was overextended on my time. We went through the paperwork with the financial manager, Paul, he had a friendly smile the whole time and finally and got out the door. I got my father back home then later found out that they had me under a 6.49% interest on the loan(I have an excellent credit rating), and later (Oct 14) found out that they didnt even bother reaching out to my bank which at the time was offering at the most a 3-4% interest rate for used vehicles.Oct 13: I contacted the the dealership secretary said my sales associate Matthew would call back (no call back)Oct 14: Talked to second Financial Manager, I was told there was no way to right the wrong so I was forced to gain and extra 1% in interest when I had to now refinance through my requested bank as to a new loan but!Oct 27: Random guy with no name answers, I explained I was trying to refinance their loan through my bank yet I hadnt received my trucks registration through the mail yet. I was wondering if they could simply type up their hand-written registration because my bank would not except what they had provide. No-Name stated he would get my sales associate, Mathew Corbin, for me. I explained same scenario to Matthew, he said the registration should be legit and offered to transfer me to the Financial manager, Paul, for assistance to where there was no answer.Long story short, please take heed to this and verify all your paperwork with these people. That was a sad mistake on my part but this is not the type of dealership I would ever recommend; a dealership that would take advantage of their customers as handicapped as myself. Words and handshakes are a thing of the past.

My salesman, James, was awesome. He was not pushy at all! He let me look over the trucks I wanted and let me test drive them while telling me about the features of the trucks and just small talk. It was a very relaxed atmosphere and made me feel very comfortable doing a deal with. I test drove two trucks and was going to test drive a third until I decided to go with the first one I test drove. I told him that I wanted to go with the first one at 7:45pm, and they closed at 8pm. He and his trainer Austin, and the sales manager made it a quick and effortless experience in getting the deal done and made no pressure to sign anything without letting me review it first. My next car purchase will definitely be at Gastonia Dodge.