user
Sofa Outlet
3708 Plank Rd, Fredericksburg, VA 22407, United States
Appearance
Sofa Outlet
Comments
Di
Review №1

My wife daughter and I went into the store to look for a section for our new home. We spoke with the owner about our concerns of pets tearing up the furniture and he made excellent recommendations. He made the whole process very easy! This store has provided couches to most of my family member’s homes, only place we will purchase couches!

Je
Review №2

I went to Sofa Outlet in search of a sofa set for my family room. Aymen was a wonderful salesman, full of knowledge about what furniture was in-stock, which sets had a long wait time and those that could be ordered and delivered within a few days. Armed with information, I purchased a sofa, love seat and side chair for delivery with a few days. The delivery was on-time, the delivery drivers set up the furniture- which only took a few minutes, and all accessories to the sofa and love seat were delivered at that time. Approximately a week later, I received a call from the Sofa Outlet to determine if I was happy with the delivery and to ensure that I received everything and that the delivery was to my satisfaction. I will not hesitate to purchase from Sofa Outlet again.

Ge
Review №3

My wife and I walked into store and looked around and Amen Belman approached us by greeting us and asked what brought us in. We were looking for something specific and Amen helped us immediately. He was very knowledgeable about his product and extremely courteous and friendly. Thanks for the great experience. We will recommend his service to others. George and Kathleen Dallas

Wi
Review №4

They have great prices on all furniture pieces! Ayman helped me out gave me a very good deal on a foam mattress and he helped me out quick. Definitely recommend

Di
Review №5

Amen, he is an awesome salesman. He is professional and very helpful. Thank You!!!

Sa
Review №6

I cannot say enough wonderful things about our sofa & recliner purchase. Such a great quality product. The owner was fantastic and did not haggle us. He let us look around at our own pace and answered any questions we had. He went out of his way to personally deliver our order to meet our delivery date when his driver was out sick. I can’t say that about any other store. Highly recommend!

S
Review №7

We have purchased two sofas from Sofa Outlet in the past ten years, both experiences in the showroom have been excellent and if you have looked in other stores you will know the prices are unbeatable .Be patient during this pandemic the supply chain is strained, it’s everywhere! Quality made in the U.S.A furniture with a great team in store and delivery ! Thanks Amen.

A
Review №8

So my husband and I bought a couch in December of 2020 from Sofa Outlet and the buying process was fantastic. The bad thing is my couch zipper broke a few months after use and since April I have not been able to use my couch fully. I sent pictures at their request to their email and heard nothing. I called and they said that the manufacturer is getting my new cushion delivered by end of August. End of august came and nothing showed up. I called and they said the manufacturer was having a hard time getting the material and it would be a bit longer. But the communication with the store is horrible. If I knew it would have been this much of a pain I would have bought my couch somewhere else. I’m hoping they fix this issue before the warranty goes bad.

Th
Review №9

Terrific prices. Ayman was very courteous and knowledgeable of our needs. Delivery was on time, and the delivery guys were very efficient and courteous. We special ordered another item. We are so pleased, we will shop with them for future purchases.

Ta
Review №10

Found exactly what I needed quickly (and with my toddler in tow). Ayman was extremely helpful and so easy to work with. Will definitely be coming back in the future!

Ka
Review №11

This is a great place to shop for furniture. I love the fact that you can customize the color of your furniture. Whatever you need they will work with you to make sure your satisfied. I appreciate the staff being knowledgeable about their products that theyre selling. I appreciate that as a customer they make sure you matter. This is our 2nd piece of furniture that weve purchased from the store and I have no complaints. As a new homeowner I will be back for more.

Mo
Review №12

Found a sofa and a chair for my new home we just bought and fast to be able to get it to my home and very comfortable 🤗 love it

Ka
Review №13

Came here six years to look for a sofa and was so happy about the service. I never once felt pressured to make a purchase, nor was I hawked the moment I walked into the building like every furniture place I had ever been to. Came in again today as my family’s first stop to get another one and got the same service. Most stores can change over time but was, again, relaxed and inviting.Thank you so much to this team for all you do and changing the way my view of how furniture buying should be everywhere!

Ju
Review №14

Aymen was wonderful, cut us a great deal on some awesome furniture. Would highly recommend to anyone looking for furniture, we’re a young couple getting our first apartment trying to fill it with furniture and not spend an arm and a leg.

Jo
Review №15

I will share more details later but wanted to get this out there. Ayman and Sofa Outlet are a great local business. Although I had to wait over 10 months to get my order fulfilled, Ayman was a true professional. Covid (and all the associated BS) have crippled the supply chains. This is not Sofa Outlets fault. Although I was inconvenienced I truly respect Ayman and his ability to navigate this pandemic. At the end of the day, Sofa Outlet came through. All I can say is, stay patient. You wont get better local service. Thank you Sofa Outlet.

Ma
Review №16

Excellent customer service! The owner makes an effort to provide quality customer service to all of his customers. Very happy with our experiences! Highly recommend!

Fa
Review №17

Update! Had a call from Aman on Saturday. Received my chair today.Its very nice and delivery guys were very nice and helpful. (Mr. Yates)Thank you! D F Blair

An
Review №18

Wonderful customer service. The best recliner for a XXL 6”2 man. Can’t wait to go back and pick up a 2nd one for me!! Thank you so much!!!!!!

De
Review №19

Have bought a power-recline sofa, rocker-recliner, and two other recliners from Amin & TJ and couldnt be more satisfied with the quality of the furniture, and the customer service I have received over the years. Recently had an issue with the motor not working on a 10 year old rocker/recliner purchased there, and turned out that one of the cables connecting to the power box had a short in it, and that was the whole problem. Amin was kind enough to give me (for FREE) the cable I needed to fix the problem and save me further expense. Hes always been great to work with, and thats the main reason I have ordered another power recliner from Sofa Outlet, which I was told up front I would have to wait 3-4 months for it to arrive. Ill let you know how that turns out, but I think you cant go wrong with the combination of quality furniture and customer service at a reasonable price!

Sh
Review №20

Ive never had an easier time buying furniture. Will definitely be back!

he
Review №21

Good luck getting your furniture from them. Same story each call and will not refund your money, even though the contract gives 20 weeks but its been 24 weeks! Do not order from here!

Cl
Review №22

Great experience. Aymen was extremely helpful and saved us a significant amount over other stores.

Je
Review №23

We were greeted by the friendliest owner, Aman, upon entering the store (very personable, and not like the sharks at other furniture stores). He helped us find a great sofa for my place, and the purchasing was smooth as well. Looking forward to relaxing on my new couch!

Fo
Review №24

We purchased a sofa for our waiting room. Aman was very helpful with finding what we needed and his delivery drivers were the nicest and most respectful. We recommend Sofa Outlet to all of our customers that compliment our waiting area.

Jo
Review №25

Worst. Sofa. Ever.I purchased a sectional sofa from this store four years ago. When I mentioned that I had pets, the owner advised me to get the upgraded material. It ended up being a velvety type of fabric that holds on to every single pet hair. HORRIBLE. I had another sofa with microsuede (which we know isnt really suede), but it is so simple to keep clean. This one requires EXTENSIVE vacuuming DAILY to keep it looking OK.As if that were not enough, our cushions are all sunken in. We are a home with two adults who dont spend an awful lot of time on the sofa. Im pretty sure my 15-pound cat isnt the reason all of the cushions look like a 900-pound gorilla parked himself there for a year. Butt prints! Horrible.The people in the store are very nice. I dont have a complaint about that, but the product they sell is pretty darned inferior. My La-Z-Boy sofa in my den is 17 years old and still in perfect condition. I guess I know where Ill go next time. Not the Sofa Outlet.

Br
Review №26

Quick service wonderful help

Al
Review №27

Wonderful experience! Great furniture (all made in the USA) and even better customer service. I just bought my first place, so I needed to start from scratch in regards to furniture. Amen was more than helpful and he made the whole process very comfortable and easy. He was never pushy and was so very friendly. Thank you for everything, Amen!

Le
Review №28

Just moved into my new home, everyone at Sofa Outlet from the sales person Mr. Belman to the Delivery guys have been very courteous.

Ka
Review №29

Aymen did an amazing job with meeting all expectations and our wants for what we were looking for. He went above and beyond for my Mom & I. He clearly described what we would expect and get out of our furniture and hooked us up with great & amazing deals! You won’t be disappointed.🙂

S
Review №30

Just got my new couch. Beautiful!! Thank you Sofa outlet and your delivery team.

Ka
Review №31

We were told when we purchased the sofa that it would take up to 10 weeks for delivery. I called at 7 weeks to check on the order and spoke with TJ (who was very rude and sarcastic) who said that our order would take another 6 months. I asked him who would order furniture if they knew it would take at least 6 months. He said who knows? why does the world have covid? They told us 10 weeks in order to get the sale.

Sh
Review №32

We originally went to Value City Furniture for our living room set. After more than a month of delays and push-backs on the original delivery, we cancelled it and we came here to Sofa Outlet. We explained our situation and the salesman was able to tell us exactly what furniture they had on hand in the warehouse. He took us around the showroom and knew how many of what pieces they had available. We found a set we liked that they had in stock, and we took our furniture home that day! It has been extremely comfortable and we are very happy with our purchase!!!***Disclaimer: This happened two months ago (beginning of August), but I wanted to wait before posting a review to see if the furniture held up well. It has!

Bo
Review №33

We purchased two love seats from Sofa Outlet almost a year ago. One of the love seats had a flaw/small hole in the fabric when it was delivered in March. We reported this damage to the store immediately & attached photos. After only 2 months, both love seats show excessive fabric wear. This was also reported to the store last spring, with photo documentation. We have visited the store to discuss the problems with the love seats. We have gotten nothing except a run around from Mr Belman. We have a complete series of broken promises. Mr, Belman promises to call us back in a couple of days with a resolution, but never does. This lack of communication and complaint non-resolution has been going on for almost a year.

Jo
Review №34

My wife and I purchased a living room set from Sofa Outlet at 3708 Plank Road, Fredericksburg, VA 22407 on 12/26/20. We were looking all over Fredericksburg for a business that could deliver our couches in 2 to 3 weeks. When we got to Sofa Outlet, we were assured that we could have our living room set delivered in 3 to 4 weeks. After 5 weeks we hadnt recieved a single phone call. After 6 weeks my wife and I called everyday for 6 days, leaving messages that only were answered after 12 days to respond to my wifes concerns about the furniture delays. They still have not responded to any of my voice messages that I left them. Their response to my wife was only to tell her that they were not sure when our furniture was going to be delivered. In the beginning February 2021, I went down to Sofa Outlet and talked to our sales associate that sold us the set and asked him what was going on. He told us that all orders were being delayed and that they had only 1 peice of the set we had purchased. After a brief conversation, he agreed to have that 1 peice sent to us with a loaner love seat until the rest of our set arrived. I also ask him to keep us up to date on what is going on with our furniture. At that same visit he told me that our furniture should arrive on February 15th. After February 15th, after receiving no phone call, I went back down to Sofa Outlet to see what the delay was. Our sale associate then gave me a date of March 1 2021. It is now March 7th 2021 and I still have not received the rest of our furniture or recieved any kind of phone call to give me an update on when our furniture should be arriving. The only reason I gave Sofa Outlet 1 star instead of 0 is because they gave us a loaner couch until the rest of our set came in. I am at a loss of words as to describe the lack of customer service that we have received from this company.

St
Review №35

Thank you Arman for a great experience at sofa outlet! We have traveled through Fredericksburg from Maryland for the last 4 years. Our first stop we really liked the furniture quality and the prices and meet with Arman who made our experience even better. We have looked at many stores and never found anything we liked as much as sofa outlet. This past year we finally made our big purchase, we are very happy with our furniture and the price was right.

Jo
Review №36

Looked at just about every place on RT3 for a sofa and nothing came close until I came here. The staff was extremely nice and i never felt like they were trying to push me into buying anything. I was even rather difficult in the beginning, changing my mind multuple times. It wasnt ever an issue. My couch was delivered exactly on the timeline i was given without any issues at all. Im not sure what issues these other reviewers had in terms of order wait times but i didnt have any. Maybe they expected built to order furniture to magically appear on their doorstep in a week. It simply doesnt work like that unless you pick something he already has. Over all i had a great experience and would 100% refer my friends. Ignore the other bs reviews. This place was great!

Ul
Review №37

Great place! Quick service by Ahman, and very fair with their prices. We got a new twin matress on sale and a rug that they sold us on a discount. Well definitely remember this shop next time we need furniture!

El
Review №38

Bought both our sectional and bedroom at a discount price lots of selection you can lay and sit onall the furniture and mattress great quality great salesman i love my experience at sofa outletAll in all very pleasant experience

Au
Review №39

My wife brought me back to purchase our sectional was greeted by amen we wanted to leave our review to let you know how friendly professional and knowledgeable amen wasWe had an excellent experience

ew
Review №40

On the hunt for a good quality sofa that doesnt cost a fortune! I walked into this store after seeing 4 others in the area - including West Elm and Pottery Barn and Pottery Barn outlet. At first you are not sure what to expect because they have the lower priced items in the front .....but once I started looking I was surprised at the prices and the selection and the quality I saw! TJ was very very knowledgeable about his sofas and the options you have ......its like you can build your own sofa there! I was a textile designer for many years and know about furniture and fabric quality and furniture manufacturers ......They carry lines from the same manufacturers that make as Pottery Barn! at 40%-50% less!! Made in America too which is a plus for me and most whether you are Red or Blue! I was able to pick my sofa fabric and fabric for 2 accent pillows! The fabric selection is current and in an array of colors and textures. They have a great selection of good quality Beds much cheaper than SLEEP NUMBER!! trust me - we bought 2 sofas, and a serta adjustable bed for 40% less here.....- due to COVID the delivery dates are 3-4 months out but I was finding that mostly everywhere except the places that give you one fabrinc choice of lower quality furniture from Overseas mostly China......Definitely visit here before you overpay for your sofa and bed or recliners. If you want quality and design at a discount.....who doesnt! Ask for TJ!

Ms
Review №41

TJ was very helpful and friendly. I would recommend Sofa Outlet.

Je
Review №42

Great service and very knowledgeable staff. Great variety and great prices too. Come and check it out you wont regret it.

St
Review №43

Good prices and nice people

Da
Review №44

I absolutely love Sofa Outlet! They have a wonderful selection of furniture for any room. They are prompt, courteous and honest. The delivery drivers where on time and provided exceptional service! Thank you, Sofa Outlet!

Ba
Review №45

Amen was very generous with a friend of mine. After ordering and receiving a reclining chair, she realized the seat was too deep for her. Even though the sale was a final sale, Amen allowed my friend to exchange it for another chair off the floor. Great customer service!

Ch
Review №46

Owner is very nice and great to work with! This was the first store I went to and was out with a new sofa in 20 minutes.

Ma
Review №47

Aman was very nice and helpful!

Go
Review №48

Thanks for the awesome chair!

Mi
Review №49

We recently purchased a new chair for our living room here. It is so refreshing to walk into a furniture store and be able to browse leisurely with no high pressure from anyone. Worked with the owner to make the selection. He was super friendly. Will definitely be back!

Ju
Review №50

Great store love our new furniture

Li
Review №51

I purchased a couch from here in April and was told that they had a chaise kit in the back at the time of purchase. Once the transaction had gone through I was then informed that they didn’t have the chaise kit in the back and it will take 4-5 weeks to get it considering the complications with the corona virus. Even though I was lied to I was completely understanding about how long the shipping was going to take. Late June rolls around and then still haven’t had any updates from them and called endlessly with no answer. Then I ended up having to physically go into the store on July 3rd and was told I will get an update on July 7th. Still haven’t gotten an update yet on the situation and it is now July 18th. Have gotten no phone calls and I’ve tried calling atleast 3 times a day and it goes straight to voice mail. Four months later and I still don’t have the Chaise kit. Extremely disappointed with this company and their customer service.

Sh
Review №52

Fantastic experience! Amen was very professional and took great care of us. The prices and quality of his furniture is unbeatable, as is the customer service. We ordered our furniture and received it on time and without any fuss! Have recommended Amen to all of my friends!

Ja
Review №53

I can only speak of my experience, which was fantastic. We needed a custom lounge chair to match our sofa, with custom pillows of various patterns. And we needed it in a month, in time for a home function. The store manager spent a lot of time helping us navigate through the options, and tho he could not promise it in only a month, it arrived with days to spare. And it is EXACTLY what we wanted! We will be repeat customers!!

Je
Review №54

Airman is was so nice and helpful. We shopped around the whole Fredericksburg va area, for mattresses. But he had the best quality beds and prices! We will be returning for a couching in the future. 💖

St
Review №55

Worst experience ever. Amen actually came to my house with my kids there to check on newly purchased furniture that broke. He did nothing after and said he would give me 100$. I offered to take it back and would get something much better. Couldn’t believe this man did that. I had the couch for 6 months and just disposed. He is disgusting and I couldn’t believe he came to my home to just tell me he would do nothing for my family and I. It was a broken spring and he basically laughed at us.

ki
Review №56

An overall fantastic experience. As soon as I walked in the door, I was greeted by the manager, Amen, who I could tell immediately was an honest family man. Thanks to him, I helped my mother buy her first ever recliner, and was delivered to her in less than 30 days and installed perfectly. 5/5 experience and recommend anyone looking to buy furniture at great prices to stop by.

Li
Review №57

Purchased an Ashley Leather Power Reclining living room set. Great product at an amazing price! Highly recommend!!

Be
Review №58

The service when we shopped in the store was great. Helpful without pressure. When we finally decided on a couple pieces I was amazed at the selection and variety of materials to choose from. Other furniture stores in the area had sofas in one or two colors--we had over 25 swatches to choose from.The only negative aspect was the delivery timeline. We were told 30-35 days, it was 10 weeks. Not a problem for us because we didnt need it right away but an update wouldve been nice. That being said, when the furniture arrived I was extremely impressed with the quality. Equivalent furniture that we saw at other stores cost almost twice as much. The men who delivered it were very efficient and took a lot of care to make sure it wasnt damaged. Overall great experience, will be buying from them the next time I need furniture.

Ni
Review №59

Amen is the man, we always can rely on him. Great customer service and outstanding prices! We have been a customer for many years and will continue to be a loyal customer ! Thank you A !!

Am
Review №60

I ordered a couch and (as industry standards) waited 6 weeks for it to be delivered. The couch delivered was backward to what was ordered. The “owner” was less than helpful in getting the issue corrected, claiming that what I ordered was the issue, not what was delivered. 2 weeks later, I hear that they are going to order me a new (correct) couch and it will be delivered in the 6 weeks..I would have thought there were be some sort of a rush on the order since it was not my error. 8 weeks later, I hear that the factory should be receiving the fabric and the couch should be delivered about 2 weeks after that. Due to the lack of customer service and the incorrect order, I disputed the charge and 4 months after the initial purchase, the incorrect couch was picked up to be returned to the store.When speaking with an employee they were nice, but as far as getting things done or giving useful information, I recommend you go anywhere else to purchase.

De
Review №61

The customer service at sofa outlet is above and beyond what i expected i was never pressured into a sale.From the store staff to the warehouse and delivery it was a great and amazing experienceI WOULD DEFINITELY RECOMMEND THIS BUSINESS AGAIN

Vi
Review №62

We first went to Regency, Value City, Powells and Sofa Outlet had the best customer service! He gave us our space to look around and gave us an excellent price. I highly recommend them.

Ra
Review №63

Great furniture at a great price. Greeted immediately as I walked in and I was treated with the best hospitality Ive seen in a while. The quality is all American made, and its being sold at a terrific price you cant find at other stores. Great store, great owner, great recliner. Will definitely come back for future purchases and I highly reccomend.

Ti
Review №64

My experience with sofa outlet always been excellent i would like to publicly thanks the most sweet associate my mom was treated and truly cared about her thank you sofa outlet and all the associate

Kr
Review №65

I worked with two different sales people they were super helpful and friendly and knowledgeable the product were very affordable answered all of our question and made us feel very at easeWe were able to find the perfect living room king mattress and adjustable base my husband disable they made the entire process comfortable and i cant thank them enough

Br
Review №66

Started good but went downhill. Friendly service in store and happy with selection and prices. Was told furniture would be available in 10 days. Received no call and i had to make numerous calls and didnt always receive call back. Finally received over 3 weeks after ordering and was not happy with delivery service.

Ch
Review №67

The owner was magnificent. He was extremely helpful and fixed all issues. The only reason I gave 4 stars instead of 5 was because of timelines. Things took longer than expected. Great store and great people. Thank You Sofa Outlet!

Ka
Review №68

Was shopping around for a new bedroom set and stopped by this store and was greeted immediately as I walked in. The customer service was unbeatable and all my needs were tended to which is what want to expect from a family owned business. The furniture was delivered promptly and assembled too. Would recommend to my friends and family and will be coming back in the future.

Jo
Review №69

Wonderful, friendly, professional service and comfortable, beautiful furniture! We are so pleased with our awesome (and utilitarian) new sofa, love seat and reclining chair!! Everything was fantastic, from our purchase to delivery, and we will definitely shop here again when we need to in the future! Thank you Sofa Outlet!!! Ghassan & Jo

Sa
Review №70

I dont know where to begin on this terrible experience. The lack of professionalism is appalling. I ordered a living room set for over 1K which is a lot of money to someone who has inherited all her furniture. I wanted to invest in something new and nice. Well that back fired with this company! I received the sofa per delivery in the wrong color. I was supposed to have a recliner with it and the recliner did not come in the original delivery. I made phone calls, spoke with management and was told this was a simple mistake and they would fix it. What a joke that was. A week after the supposed recliner was going to be delivered I started to call the store because obviously I want to know where the rest of my purchase is as I had not heard from them. IGNORED. Every call, ignored. It has gotten to the point where associates hang up the phone when I explain the situation and ask for a manager. This has been a 3 month long process of me calling and going to the store to simply be told they will fix it. I highly recommend saving your sanity and money and going somewhere else. I will be reporting them to the better business bureau because this is WRONG and THEFT.

Li
Review №71

Our family had such a stress free experience sofa shopping at Sofa Outlet. We have 2 small children and sofa shopping can be exhausting and painful; however, the moment we walked into Sofa Outlet we felt at ease. There was no pressure and once we were ready to ask questions- they were very knowledgeable and helpful. Not only did we get a beautiful couch, but we found the best deal!

me
Review №72

We got excellent help from the sales associate amen he shared lots of his knowledge about every thing he wasnt pushy and made us feel like we were his most important clientWe was happy to find the reclining sofa and love seat with motorized lumbar support and nick pillow adjustmentNow we cannot wait until finished and we can have it deliveredhighly recommended

Ni
Review №73

I was shopping for a new living room set Jackie the sales associate she was a huge help then i decided to buy a bedroom set it so long i felt i was driving her crazyShe even stayed later such a sweet and considerate person i get to the desk about my delivery layman was amazing as wellI would definitely recommend sofa outlet

Ji
Review №74

Our experience at sofa outlet was fantastic bought a sleeper and love seat best price that we could find .Amen was very helpful spent time explaining everything to us and was very nice to show us different sofa beds they have in store

Jo
Review №75

My wife and i have shopped at several furniture stores in the past couple of month and we was pleasantly surprised with the selection and customer service we received our sales woman she was phenomenal and gave us great advice for option to meet our needs most important she give us time and space yet she always available when we had a question highly recommend sofa out let if you are in the market for a great quality furniture

Na
Review №76

I recently purchased two items from sofa out let i could not be happier with the entire purchase first i bought a custom made sectional utilizing sofa outlet wide variety of custom fabrics this pieces made with top quality my second item power reclining sofai get compliment every time some one comes into our roomThanks sofa outlet and the manager

Ny
Review №77

I am a stickler when it comes to customer service, and I am thoroughly impressed with the level of professionalism that I received from Sofa Outlet at all times. Its a challenge to find businesses, these days that utilize great customer service, with the customer in mind. That alone speaks volumes. THANK YOU GUYS FOR BEING STELLAR!

Ak
Review №78

My husband and i went to sofa outlet to get a new mattress and adjustable base we found exactly what we wanted they are absolute the best they were patient and sweet they never pressure you amazing service we will definitely be shopping here again

Je
Review №79

Absolutely outstanding service amen helped me buy an new chair and sofa I told him a vision of what i wanted and he did an amazing jobGreat personality and spiritLOVELY EXPERIENCE

Ro
Review №80

WE purchased our second living room from sofa outlet hands down the best quality store out thereDelivery guys are amazing and great personality .Definitely recommending to any one

ch
Review №81

I had the best shopping experience at sofa out let let me preface this comment by saying i absolutely hate going furniture shopping you are usually stocked by some oneWe were quickly able to find the perfect match for comfort and style in our new couchthey were extremely patient with us i could tell they actually cared about making the best choice for usI would absolutely recommend shopping here

Ga
Review №82

These folks are one of the best furniture companies we have dealt with...ever. We had an issue with one of our chairs we bought (manufacturer flaw) and they hung in there ALWAYS trying to resolve it. They were not able to fix it entirely and they replaced the chair completely with no questions. Actually gave us a better chair, no cost, no hassles. I would HIGHLY recommend them...and they have GREAT quality furniture.

Ma
Review №83

Awesome experience went in on Saturday looking for a reclining couch and swivel recliner salesman was so helpful no pushy sales pitches great experienceLots of fabric choices at the same prices great place to buy nice quality furniture very very happy customer

Jo
Review №84

No crowding you as soon as you walk in.My husband and I very pleased with the quality of the mattress set the sales person was excellentThank you for doing a great job helping us

Ke
Review №85

I have always had a good experience at this store amen he is great to work with he explained every thing in detail and afforded suggestions we love our new furniture i highly recommend sofa outlet

As
Review №86

My mom and i have a fantastic experience at sofa outlet i explains what i needed a recliner for my mom needed something she could sleep in and lift her to get out of the recliner during her recovery they explained all the features of each chair offered .And they deliver it same day very very happy .thank youAshley campbell

Ta
Review №87

DO NOT GO HERE!!!! This is the worst place ever! They have nothing in stock, everything is ordered out. My husband and I just moved here looking for a sofa not too expensive. Ordered before we left for vacation, they didnt contact us until we went in. Almost a month later we still didnt have our sofa. They said something about a loaner couch? Who the hell does that? Thats preposterous! Anyway, we got a refund on our down payment. Though I absolutely loved the couch, I wouldnt have waited another day for anything!! They suck at customer service. DO NOT GO HERE!!

Me
Review №88

No words can describe the excellent customer service amen has provided we furnished an entire house and he helped us through the entire process he is an amazing person we are grateful to have had his help thank you amen

Ra
Review №89

I have nothing but great things to say about my experience at sofa outlet .We were greeted immediately when we walked into the store they didnt follow us around the store pleasantly answered all our questions we found what we wanted they wrote up the sales a very relaxed shopping

Ro
Review №90

I went with my wife to buy a living room furniture Jackie was wonderful as we dragged her all around the storeThe only reason i gave 5 stars is because i couldnt give more

Re
Review №91

I brought a client and she purchased a family room wonderful experience prices are great i will be back with anther client soon

Ch
Review №92

Very surprised with the store i was not expecting the professional presentation but i was pleasantly surprised and very impressed i ended up purchasing sofa and 2 chairs not only happy with my purchase and the money i saved i will definitely be a repeat customer

Al
Review №93

Very good customer service the manager is great to deal withMy wife was able to mix and match pieces and make the perfect living room we have been looking for monthssofa chaise for her power reclining cup holder love seat for me delivery guys were perfect happy customer

Ni
Review №94

We have furnished many of our homes over the years from Sofa Outlet. The prices in the area are unbeatable and the quality of the furniture shows in every piece that’s lasted us years. The owner is very knowledgeable about the business and his craft which he’s been doing for over 20 years serving the Fredericksburg area. I would highly recommend a visit if in the area or in need of furniture this store has everything from beds, to couches, bedroom sets and more!

Ke
Review №95

WE had a great experience shopping for a sofa and a love seat at sofa outletWe will shop again and tell others about our experience

Ke
Review №96

I have been dealing with this place for years, the product is Worth the price and you are treated with respect. The Mgr. of the store is a really good at heart and know his product very well

JV
Review №97

My mother loves her sofa and love seat. Best place to buy furniture and the prices are unbelievably low. The owner is a pretty cool guy.

Pa
Review №98

From the moment we walked in the door the sales associates were there to greet us let us wonder and gave us space so we did not feel overwhelmed like at most placesThe purchase of our moms and dad sofa /love seat /recliner was smooth and stress free we will be back for more

Su
Review №99

Had the pleasure of meeting ayman today he was super helpful and went out of his way to answer all my question and made recommendation his no pressure sales style and excellent customer service made this a seamless purchase with out any of the anxiety of a typical furniture storesWe certainly will be doing so far

St
Review №100

We are looking forward to delivery in about 4/5 weeks ayman was very professional he knows his products very well it was an easy decision.And made in USA

Information
13 Photos
100 Comments
4.8 Rating
  • Address:3708 Plank Rd, Fredericksburg, VA 22407, United States
  • Site:http://sofaoutletdirect.com/
  • Phone:+1 540-785-0374
Categories
  • Furniture store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:Closed
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Similar organizations