I stopped here over a month ago in search of frames. Michelle helped me find some I liked, but I wanted to continue looking in case I found something I liked better.A couple of weeks later I found some at a place that is a preferred provider for my insurance so I ordered glasses there. When I picked them up, there was clearly something wrong with the prescription.I ended up returning these and went back to Wisconsin Vision. Michelle remembered me and helped me to find the frames I’d looked at several weeks ago.I ordered the glasses and got them yesterday. They are perfect. As the optician was working with me, Michelle came over and asked if I liked them.A good product with good customer service: rare today.

The staff and Doctor at this location is awesome. They went above and beyond in service for me when I experienced a major contact/glasses issues.Thank you soooooo much.

I had awesome care from everyone the moment I walked in the door.One person that stood out was Michelle!!! She was caring, professional and treated me like she would treat a friend.From helping me pick out glasses,( and being very honest with her opinion) to helping me with payment alternatives and and going over every little detail all with a smile and genuine concern for my satisfaction!!!Mary also was a gem. She was interrupted often because of questions I had and was not hesitant or upset at anytime.Because of Michelle this will be my go to place from now on for my eye care and glasses!!!!!Michelle is the best of the best!!!!

This was my first time at the Franklin location. I was thoroughly impressed by the hospitality. The Dr. was nice and down to earth when explaining my eye scan results. Michele was super helpful while I was picking out frames. Would rate 10/10 but this site only allows 5 stars.P. S. Michele. . . (nobody saw that)

I’m from Minneapolis and was in Franklin WI to attend an all-important wedding shower for my son and his fiancé. I’m writing to extend a huge thank you to one of your employees who literally saved my weekend. I wear contacts to protect my eye from occasional ingrown eyelashes, and, of course, on this weekend, I was surprised by a particularly painful one — and I’d forgotten to pack any contacts. While your doctor didn’t have an appointment time to pull the wayward lash, your kind employee did give me 3 lenses from your trial supply and let me insert one in your contact lens fitting room. I felt dramatically better immediately, going from wondering how I’d manage the 6-hour drive to joyfully celebrating my son’s upcoming marriage. I didn’t catch her name but she and your clinic gave me back that special weekend. Thank you!

I had my exam done today and had a wonderful experience! The staff was very knowledgeable and polite. My exam was done by Dr. Dalecky and he was so nice and professional. I also worked with Michele and she did a great job informing me of my insurance benefits and what I pay out of pocket. All in all, I recommend going to this location!

I absolutely love the service and staff here! I wouldnt want to get my glasses anywhere else :)

Awsome mgt.very helpful.mgr very caring for my needs.went out of her way to help me.

I am so grateful for the kindness and the help from Mary, the manager!! I feel like she really wants customers to be satisfied with their purchase!! She went out of her way to help me...can not recommend any place better to get your glasses!!

Mary G. is absolutely outstanding. I needed a new pair of sunglasses and she was so knowledgeable about the type of frame that would work best as well as assisting with the style. Then she explained the different lenses and recommended one for me. After I received my glasses, she adjusted them. I have NEVER had such friendly customer service as well as someone who explained so much about the different types of lenses. I walked out wearing my new sunglasses and they are absolutely perfect.In January Ill be returning to purchase a new pair of daily glasses. My sunglasses are better than my regular daily glasses.Hats off to Mary! Thanks so much for your assistance. You are truly a great asset to Wisconsin Vision.Darlene

Trevor was super helpful and very understanding, he made my visit more comfortable. Give that man a raise

I have not had great experiences with eye doctors, but this Wisconsin Vision was great! Lauren, checked me and was friendly and helpful. The eye doctor was quick and efficient. As well as kind and explained everything. After the exam, Lauren made ordering contacts so easy! Making sure to get me the best deal. I will definitely be back.

I found the 27th Street location to be unethical. I asked repeatedly will my prescription fit in these frame. After choosing two frames I was told only the $370.00 lenses would work with those frames. No special lenses were required for my previous glasses. It is my personal option that this store is taking advantage of seniors. AARP United Health Care has a contract with Wisconsin Vision, so it is the store seniors go to. I say seniors beware, go to that store with your eyes and wallet wide open. My goal in this review is made seniors aware of Wisconsin Visions policy that does not act in the best interest of vulnerable seniors.

Hi Im Valerie & I just wanted to give associate Mary G. a bigs shout out. She was so helpful & patient. She spent the time needed in helping me pick out the perfect glasses & sun glasses. From fitting my face to details like centering my eyes within the frame to how the different styles worked with my hair, skin & eyebrows. She explained all the options for my lenses with clarity. She went above & beyond. Thanks Mary.

Went in for a complete eye exam and was assured by the Doc I wasnt going blind. Very helpful sales. Left a few dollars lighter in the wallet for a great pair of specs.

I dont know why I always shop around at other places when Im looking for new glasses knowing Ill end up at Wisconsin Vision. Great customer service, wonderful selection, and my frames always arrive quickly!

Wow!! The quality and speed of getting new glasses was amazing! Sara and her team were fantastic... never have I had bi focal as comfortable to look through as these!

Just went here today. Super friendly people and very decent price wise. They helped me pick my glasses.

Day three of a $500 pair of glasses WHAT A WASTE. I will never buy another pair of glasses from ANY Wisconsin Vision. My last four pairs I had purchased at LensCrafters Brookfield and I’ve never had a problem. I had picked my glasses up on Thursday June 4th 2020 and on Friday June 5th 2020 back for adjustment. Still not satisfied went back Saturday morning June 6th 2020 made somewhat of a difference but not enough After further investigation online and looking at my last pair of glasses the temple length was 145. The new pair of glasses have a temple length of 140 there’s absolutely no way that these glasses will ever fit like any of my other pair of glasses. I don’t feel I should have to make adjustments every day and the worst part about it is I asked about a refund and they said there are no refunds but amazingly LensCrafters gives you 60 days to decide on your purchase. Buyer Beware.

Glasses fixing is very poor, consultation and lenses fixing was done couple of times. The old frames was broken while fitting them.. over all very bad service

I like this store and the people there, but theres some inconsistency. I reordered some trial contact lenses and never heard anything back from them over a month. Feeling anxious from not hearing from them for so long, I called them just to find out that the worker that I talked to on the phone never even placed the order. Im very disappointed since Im going on a trip soon and really wanted them for it, but it looks like I wont be able to. If you decide to come here, make sure to double check that everything is confirmed and ordered since I wouldnt want this to happen to anyone else.

The employees were pleasant and Dr Delaney was so nice to my mom great visit

They have a pretty good collection however few branded frames are expensive than what the frame brands sell on there official site

I felt a bit like a burden while in this store.

Visited the store in Franklin Wi and got my new classes, all the staff where friendly, professional and courteous, thank you Michele and Mary.