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GameStop
1800 Galleria Blvd Suite 424, Franklin, TN 37067, United States
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GameStop
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Review №1

Great knowledge and service with this shop. Was able to pick up a new Xbox on a delivery date and browse some good games.If any necessary changes, I think more on hand Xbox X games to choose from would be best.

Me
Review №2

Nice but very small!!! They have a lot of cool stuff but the store itself is fairly small. Employees are always nice and knowledgeable.

Ch
Review №3

Its okay

Ch
Review №4

I always have a good experience here especially when dealing with Adam. He pretty much knows about what Im looking for as soon as he greets me.

Co
Review №5

They had exactly what we were looking for. Thank you.

No
Review №6

Pretty clean and in stock. Just disappointed on how expensive some stuff is still, not just at this location.

Jo
Review №7

The staff at this store has always been helpful and understanding. Adam particularly has assisted my family countless times. I have never had an issue with a warranty claim and will continue to spend my gaming budget with this location for as long as this outstanding service continues.

Ja
Review №8

Long time shopper at this location, but have never felt so unwelcome until tonight. I know I walked in 17 minutes before closing, but not sure if that deserves a rude greeting and a get out of here attitude. To the lady closing the store who decided that I was not deserving of a little shred of customer service, I will not be back to this location when I see you in there. If I had purchased something, I would have been gone long before closing time.

da
Review №9

Girl with pink hair working there is very rude and overly aggressive for no reason. I see she has been mentioned specifically in other reviews of this location. This employee is a liability for this store. After experiencing this woman and seeing the other negative reviews all discussing her as the source, I called this Gamestop location and informed them of their toxic employee bringing their rating down single handedly. If you go back to this store and see a short girl with pink or whatever dyed hair working there then you will know Gamestop does not value customer service and is continuing to allow this toxic individual to represent their store.

Jo
Review №10

Staff was super friendly and on top of the social distancing!

sk
Review №11

Teeny tiny game stop, not much in it. The staff were great though.

Al
Review №12

Really good place it has all the stuff you need great service and some workers aee polite

Sa
Review №13

Too many weirdos in this store.

We
Review №14

Super friendly staff and pretty decent selection. Did a good job with social distancing only allowing so many customers in store at a time.

Ra
Review №15

Great staff, very knowledgeable and helpful. Its a bit of a tight fit in the store so youre definitely going to be bumping into people as you look for your merc. Be nice if there was a little more wiggle room to get around other people and displays.

Wi
Review №16

I went in to sell a few games and I didn’t know you had to be 18 to sell them. I walked in and asked if I could sell them and the lady that’s short with white hair with a little purple in her hair asked for I’d very rudely. I said I didn’t have an I’d and I said I could go get someone who does have one. The lady got very upset for no reason and said I couldn’t sell the games here because I already took them in. Learned my lesson coming to that game stop for stuff. Instead we went to the one down the road who was very polite and he let me sell my games

Je
Review №17

We love Gamestop! They always have a lot of stuff to choose from and updated games and consoles. Their staff are always very helpful and friendly.

Je
Review №18

Great service! the girls made my son feel special welcome. they guided us in the right direction. very pleased with this game stop

Br
Review №19

Update: after some talks with the manager a previous issue I had with this store has been resolved. Kayla was a major help along with a couple other employees.___Dont bother with this store. Granted there are a couple decent workers that I know of (whom the second star is for), the over all management is trash. On top of gamestop being on the decline, this store seems to reflect the same.

ye
Review №20

Found what I came there looking for

J
Review №21

Great selection, had items that werent at other gamestops. Staff was great. I was in and out quick.

Ka
Review №22

Sons favorite store

Ti
Review №23

They held a game as promised. Well staffed for the volume of customers. Helpful with my questions.

Ro
Review №24

Good visit and Taylor was super helpful, especially going the extra mile in helping find the new wave of overwatch Pops???

Ch
Review №25

Always have a blast and employees were helpful as always

Je
Review №26

Very rude people and over priced

Je
Review №27

Good for gamers

To
Review №28

Place is a joke. Everything is over priced. Wont match prices and only want to give you pennies for your stuff

Dy
Review №29

Great staff and great deals

Mr
Review №30

Clean and nice employees, this place is incredible.

Mo
Review №31

All games can be found here.

Li
Review №32

Son loves to go there

ka
Review №33

Helpful and nice workers.

St
Review №34

Awesome young lady super helpful

Ha
Review №35

It pretty gud place to git gaem

Al
Review №36

Pretty much a clothing shop know

J
Review №37

Informative and friendly staff at this location

Le
Review №38

I went to get my nerd on. Worker guy was ready

Me
Review №39

Helpful and talkative employees

Ma
Review №40

Good service

Pa
Review №41

Great place

Wa
Review №42

Good

Ta
Review №43

Awesome

Information
7 Photos
43 Comments
4.1 Rating
  • Address:1800 Galleria Blvd Suite 424, Franklin, TN 37067, United States
  • Site:https://gamestop.com/store/us/tn/franklin/1225/cool-springs-mall-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 615-771-7092
Categories
  • Collectibles store
  • Cell phone store
  • Video game store
  • Electronics store
Working hours
  • Monday:11AM–8PM
  • Tuesday:Closed
  • Wednesday:7AM–9PM
  • Thursday:9AM–9PM
  • Friday:12–6PM
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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