It is always a pleasure doing business with this dealership. I have never had a bad experience any experience there. On my most recent visit, there was an unexpected problem, but they quickly worked it out and I was able to get the work done. The service advisors are are always so willing to go out of their way to be helpful to get you in and out asap.

The service was handled well, efficiently and with extremely friendly and respectful staff. All items were communicated to me in manner I understood and could decide on my course of action. I continue to appreciate the experience I have at this dealership.

Routine service visit. Mr. Posey was professional and friendly. Service took longer than usual, but the waiting room was comfortable. It would be nice if they brought back snacks, individually wrapped, etc. and more beverage options. There is no reason other than financial to discontinue having a full service waiting room for customers.

In todays market, its very difficult to find people that care about providing you with the best service on the vehicle you own, let alone finding a place that even offers service in a professional environment. I came into my service relationship with Mercedes-Benz of Nashville with all the baggage associated with having had poor experiences at other places with auto service. Despite my initial reservations, Mercedes-Benz of Nashville has certainly exceeded my expectations. From the attentive service I get as soon as I pull into the service bay, to the professional attitude from my service advisor Robert Posey, all the way to the exceptional attention to detail and commitment to communication and expertise of my assigned technician, Michael Smith, my experience there each time I have visited has been exceptional. If you drive a Mercedes-Benz, I would highly recommend Mercedes-Benz of Nashville. Its well worth the 40 min drive to get that kind of service. Thank you for providing a dependable service experience!

Been a Lexus, BMW and Land/Range Rover customer and this was my first experience with Mercedes. WELL DONE TEAM! Thank you for making my daughters birthday so special. Marcus was wonderful to work with and he made buying her dream car quick and simple - even on a Saturday. A great group of people to deal with in a warm, family-friendly environment. HIGHLY RECOMMEND this dealership!

Very disappointed in my experience at Mercedes Benz of Nashville.Scheduled an appointment to view a vehicle at 3:30-4pm, and upon arrival they inform me that they’ve lent the vehicle out to another sales person despite my our scheduled appointment during the slotted time. Okay, understand you want to make a sale - but you shouldn’t sacrifice a customer with an appointment for a walk-in at the same time.Wanting to proceed, I asked Jan if she could evaluate my vehicle for a trade-in value while we waiting - they responded with an offer that was 9k under what carfax values the vehicle at retail, and 5k under trade in. This is not something I’d expect at a Mercedes Dealership. They’ve got a lot of work to do.Bottom line, stop by if you’re looking for rip-off at a used car dealership, dressed in Mercedes-Benz logos. Won’t be coming back.

My salesman Jim Ransom was great! Not pushy, just told me all about the features & benefits of my new MB. Very pleased with the sales experience. Josh the finance guy was great too. Patient & explained all the forms I was signing. Would recommend this dealership to anyone buying a Mercedes. Professional, patient, just what you expect when buying a luxury vehicle.

Robert Posey in the service department is the best! Polite, efficient and great communicator! Would highly recommend.

My experience this time was a great improvement on previous services and recalls. I would still prefer an appointment for waiting than leaving my RV out for several days in the elements.

Nasty smell coming out of AC (which everyone knows and it should have been recalled), substandard build quality and subpar technology - thats what Mercedes is. They also dont want to honor their warranty. I have a GLE which I took to them for warranty coverage with some of the things which was not working as it was expected to work and they declined honoring warranty on it. Issues were : #1 Nasty musty smell coming out of the AC - this is due to improper drainage which causes mold to build. This was once serviced by these guys but returned after few months. #2 - one of the switches were acting weird and I am sure its going to stop soon. They cleaned the back of the switch and said it should be fine. The issue resurfaced next day. #3: Warped passenger seats - they said its due to the normal wear and tear - does that mean I should not be letting anyone to sit in the passenger seat?

Mercedes Service Department was very accommodating to my needs during service. They came in under the time crunch and even had time to address all of the recalls and wash/vacuum my vehicle.Great job team! Thank you!

We needed a Sprinter Van and had called around-were told by other dealerships that the model we wanted was not available. I called the dealership in Franklin and spoke to Pat Pointer.He said he would find one and call me back. He called back quickly and we were able to get just what we needed for family and personal use.Not only will we use the Service Dept for our van but I will bring my car here also.Great service from Pat Pointer.

My purchase experience with Mercedes-Benz of Nashville was second to none. My sales rep, Mike Francis was knowledgeable, helpful, supportive and friendly. The entire time I felt comfortable and at ease unlike many other experiences I have had. Everyone was very nice from the finance department to the finish line. I love my GLC 300, by far the best car I have ever owned!

Excellent attention to detail and customer focus. Quick turnaround time and high quality of service. I am very pleased with the service at Mercedes-Benz of Nashville, and would recommend to fellow MB owners.

We had the best experience at the Nashville Mercedes-Benz dealership. Everyone there is just so nice and helpful. Salesmen help each other and are very knowledgeable not just about their cars, but other brands as well. When our dealer - Jim Ransom - was busy, others were ready to help, so we didnt have to wait so long. They all have a good sense of a customer and attention to detail.We had some very specific wishes for our new car and Jim Ransom helped us to make our decision finally. We were considering to get something that had to be ordered from Germany and we were back and forth quite a few times. He was so patient and creative with us and staged my drive off the dealership floor :)

I had a new engine, emissions system, and turbo put in my Sprinter 2500 a week ago and a line came loose that wasn’t tightened properly. While passing through Nashville on the way to Florida I lost acceleration power and found this line was loose. Being under warranty I’m hesitant to fix it myself, so I brought it here. I was told that wasn’t their problem since I “didn’t spend any money at their dealer” even though it was a Mercedes warranty repair. So I wound up calling the dealer who did the engine swap and they helped me fix the issue easily over FaceTime. It took less than five minutes while I was being told it couldn’t get looked at for a couple days. I have honestly never seen service this bad. To be told that “it’s not our problem because it wasn’t done at this location” on a Mercedes warranty issue is absolutely ridiculous.Anyone thinking about service here needs to stay clear, especially if you are passing through and need something looked at real quick.

I purchased my E Class at Mercedes on Bakers Bridge and also continued to have it serviced there for years as well…I’ve driven only MB for the past 20+ years and this week I was reminded why I will ONLY drive Mercedes..My fiancé is in the music business and last year, due to COVD, all the concerts, shows, events, tours, signings, merch, studio etc came to a halt.Which meant, so did money coming in..For the first time, we were unsure how we were gonna get by. And like so many others around the world, we prayed, a lot.During this time, my Benz had a couple minor things that needed to be done, but I needed to wait til I could afford taking it in.:.I knew I needed to drop it off to the service dept. ASAP…So I did…That was in July…It is now The end of October and I still don’t have the $5500.00 to get it out of service.My fiancé called Mercedes with only the truth and our faith in hand and asked Service Dept Manager Jim Wells if there was anything they could do to please help us get our car….We were desperate to get back to work…Jim kindly heard him out. The next day, Jim Wells called us back with great news~ they agreed to release the car to us for half the cost, $2500.00!!Our prayers were answered! We had been receiving assistance with Music Alliance’s in Nashville and the fact that Mercedes stepped up to help local, dedicated Mercedes owners on hard times was more than I could have hoped!But it was true…The professionalism, compassion and class that Jim Wells and the service team showed us is top shelf…Jim is truly a positive leader and a gentleman who takes pride in his position & makes things happen.During these days of uncertainty and isolation, it’s good to know we have our Mercedes family also looking out for us!Thanks again to you!We are on our way to better days!

Mercedes sales and service department always does a great job. A special thanks to Jason in the service department. Thank you.

I worked with Mike Francis for a second time purchasing a new Mercedes! Mike was great to work with, no pressure and pleasure to work with. The whole experience was so easy, I had an appoint at 12 noon, I was afraid it would be an all day event, like it has been with other dealerships, I arrived a little before 11:00 am and was out in 50 minutes! Thanks to all at the dealership and to Mike to make it an easy experience!

Great dealership! Everyone was very nice, professional, and knowledgeable. Connor sold me my car and he was great to work with! He keeps is real and is not overly pushy like alot of car salesmen. He made me feel great about my purchase. Highly recommend Mercedes dealership!

Great job and service was quick. Staff very efficient.

I purchased my vehicle from this dealership. It was a great experience. This is the first time I had Service B at this dealership. It also was a great experience. Everything was top-notch.

Mercedes-Benz of Nashville (Bakers Bridge Road, Cool Springs) has a fantastic service department.

Steve was amazing. Took care of my tire and quickly got me into a loaner car so that I could continue with work. Mercedes-Benz of Nashville is very customer oriented. Thank you.

Clean courteous and convenient. Always love our interaction with Mercedes Benz Nashville. Thanks guys

Took our 2016 Mercedes-Benz CLS63 AMG, and we were very satisfied with their services. They repaired the rear suspension and they were very quick with the repairs. The price is very good and reasonable. They also cleaned up the vehicle and washed it for us. Very satisfied and will bring our other vehicles here in the future.

I have to tell you, this has been the best experience so far acquiring a Mercedes Benz. David Bartol Client Advisor was the best car sales advisor I have ever had to deal with in years buying cars. David was amazing from the beginning and made the purchase so smooth. Communicated with us on a daily basis giving us status of the process and delivered an amazing product. I will definitely recommend it to anyone looking to buy a MB in the Nashville Metropolitan area. Everybody in the dealership made us feel like family and made the process super smooth. Thanks to Ryan and Joshua both for making sure all the paperwork was correct and the finance piece was done properly. Do yourself a favor and avoid the rest of the MB dealers and go directly to Mercedes Benz of Nashville in Franklin and ask for David Bartol. David Thank You so much for your dedication. We are very happy.

Drove all over Brentwood looking to buy a car! Pulled into the Mercedes dealer and Marcus helped us make a purchase. Was painless and perfect, even though we were grubby from work. No judgment made and I LOVE my new car! Would definitely buy from them again!

I have been bringing my two classic Mercedes to this dealership for years and Ive never been disappointed. Fantastic service and experienced, well trained technicians. I am grateful for the peace of mind that comes from the care they provide for my cars.

We had a great experience! David, Conner, and the team made everything so simple. They were very friendly and knowledgeable. This is the place to go if you want excellent customer service and a seamless buying experience.

Top notch group, very professional and always helpful

APPOINTMENT TIMES WORKED GREAT SERVICE WAS DONE IN A TIMELY MATTER, SERVICE WRITER GREATED ME AND CONFIRMED WORK TO BE DONE LOANER WAS PROMISED AND AVAILABLE STEVE HOWARD DID A WONDERFULD JOB TAKING CARE OF BOTH MY VEHICLES .VERY HAPPY AND RECOMEND THIS LOCATION FOR ALL WORK

At each step of the car buying process, they took care of us and made sure we knew our options. The salesman guided us through the process with patience and professionalism while always considering what we wanted. The purchasing process was quick and easy.

Excellent service! The service rep was prompt, informative and my car was received when promised!

Service was completed on time and my car was returned clean (same as I dropped it off).

MB of Nashville repaired the Distronic Plus control and replaced a damaged front grill. The all of the related functions again work perfectly. The loaner was clean, with gas, and performed well.

Candidly, this experience did not start well. Robert, the assistant service manager stepped in and made a very pleasant experience. Hi-five for him. We will definitely be back.

Nic Howard was very accommodating in seeing that the required job was done in a timely manner so that I could get home before being over whelmed in the weekend traffic congestion. The shuttle man was available and helpful as well. I really appreciate their kindness.

* 5 stars *I worked with Nic Howard on service for my 09 e350. Nic listened to my reported issue and had the car inspected. They did an outstanding job. The car drives better now than it has in a long time. Very pleased with the service at Mercedes of Nashville. Nic is a great guy and very knowledgeable. I appreciate their attention to detail and identifying items that needed attention. I had those items addressed as well.

So disappointed with this dealership. I purchased a car from them in November with a list of promises that they have failed to live up to. I purchased all the extended warranties. Their service department is terrible. I was told they would provide a loaner for service. That is not true. I went in with a flat tire (under tire warranty) and was told I could make an appointment for the following week. I called Mercedes and Me roadside service with a flat (I have run flat tires). They needed me to park on a dark narrow road and exit the car to read the VIN number as they were unable to look up my information any other way. I filled out a survey asking for follow up. None came. This week I phoned my salesman Bert and shared all of this. He said he would have someone call. No one did. So very disappointed in this company.

SCAM & FRAUD, avoid them!!!Be careful guys, I am from Europe, and Mercedes would be embarrassed with this place for several reasons. First, they do not want to give you an estimation of the maintenance costs via phone, and there is no information on the website. Then, I went there in person, and got some estimation for oil and filter change, like between $80 and $120. Then, I use an online system (chat) to schedule the service, and it was scheduled and confirmed by the agent. I also got a confirmation email in a cou0le of minutes. Then, a day before the service appointment, the system sent me a reminder (email screenshot attached) to confirm again the schedule. However, when I went there, the guy in the service department said that he will not take the car, since I am not in the system, and the service itself (just to remind you - oil and filter change) will take 2 hours, and it is scheduled too late... :) :) :) xaxaxaxax, what a joke. An awkward guy would change everything within 15 minutes, plus check tires, liquid, etc. Thus, it can taka 35-45 min at most. However, they want to waste the time, then wash your car (for 3 bucks total costs) and guess what, the labor costs are inflated. Once I asked the service guy how much it cost to change the oil and filter, he said $301 xaxaxaxax, what a joke! To reschedule the appointment you have to go home, since the manager is not there, and eventually call the guy on Monday or go again and waste one more day. Then the guy has a power to perturbate the whole schedule (probably faking with other guys who are already scheduled for Monday), and then find a spot for you. Do not forget, $301 for 30 minutes basic work, and maybe 50 bucks for the oil (7.4 Qt) and filter. Just wanted to help other guys to save your money and time...I have already given up...for $301 I will change oil and filter myself, it will be a fun. I would give -5 starts, but Google does not allow it. Have a good one.

Mercedes-Benz of Nashville was an amazing experience! I am new to the brand and wanted to see the A220 in person. Mike Francis was welcoming, informative and accommodating to my husband and me. They offered us a great trade-in value which in turn helped me to purchase my first Mercedes. Brice in finance also had a warm and welcoming personality. I am loving my new A220 and glad we chose Mercedes-Benz of Nashville! Highly recommend this dealer for your next luxury car purchase.

Mercedes Benz of Nashville exemplifies what you expect from the topGerman auto maker. Every aspect is planned efficiency from check in to check out. Makes one feel sorta important. Of course, you pay well forfor the experience!

My experience was excellent, we were greeted immediately with kind and professional staff. Shuttle service was provided with no issues.

Have been dealing with George lund and the sprinter recall. Have been pleased with the results so far He keeps us informed of whats going on. Wish they had a better way to get the recall done faster but is what it is and doing the best they can at this point

As a first time customer I expected so much more . I felt like I was talked down to and like I was doing them a favor by being there. While I like my car service is not up to other brands in the same bracket.

Not one person acknowledged me and my wife. We patiently waited in the showroom as the woman at the front desk saw us and numerous sales reps passed by. I could’ve easily asked for help but what’s the point when they obviously had no interest in greeting us in the first place.

Purchased a car here today. Marcus was fantastic to work with. He fought for us and was able to make the deal work. Highly recommend this dealership. Ask for Marcus, you will not be disappointed!

Tire service advisor (Scott) was the best part of the visit!!

Bought a used Camry from them. Car was just turned in when we saw it because we had to buy fast. They did a great job cleaning it up and polishing outside. We had problems getting some minor issues fixed at first, but management really stepped in to resolve the issues.

My service advisor, Steve Howard, was wonderful. We experienced some challenges with the replacement of my front airmatic shocks and he helped me find a very ecocnomical and perfect solution. I would highly recomment MB of Nashville and Steve Howard for their outstanding service.

Easy and simple! We went looking for a Sprinter and got exactly what we were looking for. The easiest vehicle purchase weve made in years!!!

I had the 20,000 mile service done was an oil change, fluids, etc. They also took the time to fix a couple of unrelated items I had asked them to check on. No complaints about the service or time to get the work done.

I would like to thank Mr. JASON MUZA: He is a wonderful person. He loves to help and gives you the feeling that you are an important customer, I recommend going to him and to Mercedes- Benz of Nashville- thanks

I was very pleased with the experience that I had when purchasing my new Mercedes GLE450 from Nashville Mercedes. I received immediate responses and loved working with Jan Crick. She provided excellent follow up after the sale and taught all of my new vehicles bells and whistles to me. I highly recommend Nashville Mercedes.

Personal service, friendly, efficient, trusted and professional. Steve my service representative always goes above and beyond to address and resolve any issues while providing excellent service.

1) the service workers who greeted me were kind, attentive, and wore masks.2) I was invited to sit in the customer lounge but I chose to sit outside as there were several salesmen without masks sitting in the chairs.3) while I waited on my car sitting outside, I noticed several other dealership employees walk past me without masks.

I dropped off my 2010 glk for transmission problem in 08 July 2021, so after a few days the service advisor Mr,Robert posey called and told me the transmission valve body its bad and it costs $3244.21 so I decided to fix it .after they fixed it I bring it back home and same day the transmission Cable shifter was came out I have call mercedes and I told them my car dosent move they say we going send you tow truck in Monday and I called Local mechanic they came over and they found out my cable shifter was lose they put it back and they told me my transmission has oil leak, so I called Robert the service advisor, he told me to dropped off they going taking care of it, he called me back and he was telling me its leak for transfer case and they want to charge me again $2500 and I really disappointed today my brother and I we were there and talking to Robert posey he even didnt say a word no attention at all I really disappointed you Robert posey I was try to do business with again but when we saw him like that today it was unexplainable

Aaron Gibson is the best tech on the planet. He takes time to go through each part of your vehicle with the proper care and knowledge needed to make sure it’s in the best shape possible. He’s honest, hard working and knows his stuff. If you get your Mercedes serviced here, ask for Aaron Gibson to do it!

I bought a Jeep Wrangler Moab from here. Jim Wester was very nice and helpful. Would recommend anybody to buy from this dealer and will definitely go back and buy my next vehicle from them. 10 out of 10 best place.

Jason is a great service coordinator. Hes efficient, makes sure progress is properly communicated and each of my service visits have been finished on time and always within (or less than) the original estimated cost. In a time where service seems to be promised but rarely delivered Jason bucks that trend by making me feel my satisfaction still matters. 5 stars for me!

Very knowledgeable and professional. Great to do business with.

Always great service. FRIENDLY STAFF Feeling safe in our Infiniti..

Made an appointment a week out for a leak. Dropped car off. What was said to be 4 hours turned into 3 days. A bad washer was all the problem was and $300 on the service for a simple oil change.

The team at MCMB is first rate. Always make you feel welcome and that you matter.

I have just bought a car from this dealership and so far I have been more than pleased. The service and attentive care is amazing. Special thanks to James and Brigg for being extremely helpful with my purchase!

I live near Chicagoland saw my vehicle on the internet. I never thought I would be able to work out a deal with a trade and financing so far away. I was worried I would be given a price and then have it change when I arrived.I called and was told about the process and I couldn’t be simpler. Download an app and take the required pictures. I had an appraisal in 10 minutes and was pleasantly surprised with the quote.I called and worked out the details with Greg and headed to Nashville. The whole time I was waiting for the other shoe to drop, but it never did.The car was perfect!! The price for the car and trade were exactly what was discussed. Brice in the finance office was spot on with his rates. NO HIGH PRESSURE HERE! I have been buying cars for 35 years and I have NEVER had a better experience. You better believe I will be back! Thanks Guys!!

We ordered our new car for 2021 without being able to see what it will look like since it is a new model. It came in last week and we love it! Brad was so helpful and friendly as always!

Best dealership I’ve ever had the pleasure of doing buisiness with. Friendly staff that go above & beyond. Very clean with a cafe to offer drinks. Also, a great place to purchase accessories for your Mercedes Benz.

The service I was provided yesterday was unacceptable . I only came in for a oil change not to be be given dirty looks and to be told what I needed to do as far as Sevice goes for my car. I know my car needs to be at top performance but badgering me about what services I need verses what I came in for took it to another level for me. I came in for Sevice and to be serviced. I didn’t need you throwing extra services at me that I know I don’t need just so I will pull out my card and spend a bundle when it’s not needed. They need to learn how to help their customers and not push product. I will be taking my car else where and save money. Lastly just because I am a girl doesn’t mean you can say well this is wrong or could go wrong to scare me into spending more money.

Our 3rd New Mercedes-Benz from MBofNash. Brad Snyder and Brigg Stoll always take great care of my wife and I. World class customer service from this team.

Prompt, polite and professional! Thank you

Great experience! Marcus was very knowledgeable and efficient with my time considering I flew in from Houston to buy a car! Everyone was friendly and accommodating!

Quick and easy process. Dropped off my car left in a loan within minutes.Returned for my car, the process took a few minutes as well. Great job. Ryan is well organized.

They made the process super easy. Great place. Great people. Love my car!!

As always, my car & I were given excellent & professional care. All work information well told along w/ a full hard copy in great detail. I greatly appreciate the comprehensive care & Ryan Hood does an outstanding job. He is excellent to deal with! Thank you!

An unexplainable major problem was discovered when I recently brought my car in for service. Mercedes USA & Global were dismissive and indifferent to the issue regardless that it was a manufacturing defect. I will never buy a Mercedes again as a result. Though, the one I do have, I will be delighted to service at Mercedes-Benz of Nashville as they treated me respectfully as a valued client and did everything they could to compensate for the lacking of Mercedes-Benz Corporate. Thank you Jason and management team.

Jim Ransom is awesome, very nice, and helpful. Bought a Used Toyota Tundra and he help out so much, the rest of the staff was also very nice, it was at closing time and no one was trying to rush us at all, financing guy was great and helpful also. I will definitely recommend this dealership to others and also plan to buy again from this dealership. Thank You again for great hospitality and not being pushy.

The service provided by George Lund and Mercedes of Nashville is top notch. Had my annual service to my GLC 300. Has been a great vehicle and I trust the Team at Mercedes Nashville to keep my vehicle in top shape. Thanks for the Great Service.

Five star service, as always, at Mercedes of Nashville! Mike Francis was wonderful to work with! We appreciated his knowledge and friendliness. Brice Moll was helpful and informative with the financial aspect, as well. Thank you so much!

I really appreciate everything the guys at Mercedes-Benz of Nashville did to make my first Mercedes experience so easy. I had been speaking with several other Mercedes dealerships around the Southeast and these guys were the best. Their professionalism and willingness to help make things work did not go unnoticed.

Nic is fantastic! Professional and kind. The personal attention he provide his customers is one of the reasons I keep coming back.

They do their best to make their customers happy! Impeccable service.

All went extremely easy from scheduling online; greeting by Steve, my service advisor; communication about what needed to be done; and completing the work in a timely matter; and communicating when the car was ready to be picked up.

Very bad customer service...Jason.how is working in severe department was very rude with me because im not amiracan and speak different language i dont like Mercedes anymore because of him and ill let my friends didnt go there because this guy

Charged twice what I have been paying in the past at dealerships. Your service was done properly and your service rep was professional. I just won’t be bring any of my three Mercedes back to you for services. I have purchased 7 vehicles in the past years from you but will not be doing so in the future.

Robert and Ryan in service were great, both responsive & helpful!

Nice people and more than willing to help.

Very good and persistent emails to fill out this form.

I started my journey with Mercedes Benz via email the first individual I encountered was Chelsey Bain and I finished my email correspondence with James Sheridan. Everyone I encountered via email was extremely friendly, knowledgeable, and accommodating. Once I was ready to complete my transaction the process was quick and simple. I live about 3 hours away but once I got to the dealership everyone was professional and very hospitable. The facility was immaculate and in compliance with C19 safeguards. They treated me like family and I couldn’t have asked for a better experience. They have earned a customer for life.

First visit since moving from Texas.Robert Posey is easy to work with.L. Dain

Bert and Jan thank you very much! They had excellent communication, answered all of my questions. I had a Great experience. A+ Service

DEF lights on, limited starts on my Sprinter van, they fixed the problem really fast. Awesome customer service received at this dealership, highly recommended. Thank you.

I worked with Nic Howard for the first time and my experience was outstanding. Nic is personable, professional and very knowledgeable about Mercedes vehicles. I had a significant repair and he was able to answer my questions and provide guidance where I felt unsure. He made the entire event a pleasure, and was exemplary in carrying out Mercedes-Benzs reputation for excellence. I am delighted with this encounter and look forward to working with Nic on every service occasion.

George, the Sprinter Service Tech is a rock star. Great work and great communications. Kept in the loop and finished the service earlier than expected.

It was a great experience. One that I havent experienced in others Mercedes dealerships. No pressure at all, they were very open and transparent and their prices were absolutely reasonable.

I called on Saturday about a check engine light that appeared Late Friday night. I was asked on that call if I had gotten gas in the last 24 hours as sometimes it can be the gas tank cover. I informed him that I got gas on Tuesday so longer than 24 hours. He then scheduled me an appt for Monday morning because he said it would have come on before Friday if it was the gas tank. When I arrived I informed my service manager of the call from Saturday. After they tested the car he came and told me it was the gas tank and I would be charged the $194 for the labor of them performing the test. I understand how business works but this was a customer service moment. I paid the $194 but feel strongly that I shouldnt have been charged. I was given the impression that it couldnt be the gas tank based on the conversation from Saturday. Had I known it was still a possibility, I would have checked it and could have avoided spending almost $200 right before the holidays during a pandemic. Had someone just checked the gas tank cover before performing the test, as a courtesy (customer service) this would have been a much different review.A day after posting this review I received a call from management apologizing for my experience and offering to make it right with a refund or credit. I REALLY appreciated the call and the accountability. The acknowledgement that my feelings were valid and the fact that no excuses were made really turned my thoughts around. A company that owns a misstep and makes right on it is one I will continue to use.

I went there checking on cars walked in the parking lot and inside no one would even say hi or how can we help you just like there is no one there and that really disappointing from mercedes dealership

Super nice people! Smooth car buying experience! Smoothest we have ever had honestly! Will buy again from them the next car we purchase !!!

I had a 10:30 AM appt and got there early. The check-in process went fairly smoothly and I had a loaner to use. I was told that basically the car would get an oil change and investigate the Check Engine Light issue. I went shopping and had lunch. 4 hours later I had not heard anything. I went back to the dealer and was taken to my Advisor. He looked at his computer and got nervous ... apparently my car had not even been looked at. The advisor went to the shop and came back to tell me that the car was now on the rack and it would be about an hour. That was 2:30. At about 4:00 I was texted about what the problem was, how much it would cost and I agreed to the service and paid for it. At 4:30 I was still sitting in the waiting room. The advisor then came and ushered me to my car.Part of the service was the minor issue of filling the windshield wiper fluid. Now every time I start the car I get a Check Windshield Wiper Fluid message. What?Not my best service experience.