Quick Lane has done a great job over the last 5 years to service the new car we bought from Franklin Ford with routine oil changes, tire rotation/balance, alignments and on this recent occasion our first set of new tires. George is especially kind to help my now adult daughter learn general car maintenance, diagnostics and recommended service. They also gave her a military discount since she joined the Army. We will continue to bring our car here for consistent and quality service.

I waited 40 min before anyone came to help me and was told they were too busy to help me. Glad about that because an oil change was $146.00. This was a Ford dealership in Franklin Tn.

I came in to Quick Lane to get a oil change on 2/14/20. I asked for full synthetic oil and they put in synthetic blend. And they told me they put in the right oil. They told me they were giving me a discount. What they told me was a lie.I work over the road in my van. I have found that I cannot trust Ford’s Quick Lane to do what I asked them to do. I had to stop at another Ford dealership and get another oil change sooner than I had planned.

These guys always take great care of me. They do their best to get you in same-day, but they stay very busy. Realistic expectations will be met, usually exceeded. They do great work.

Always quick and efficient. Have all my car repair and oil changes done here.

Was in today for full service. Great guys, great service. Would recommend getting HVAC fixed. 45 degrees outside and felt like it inside.

Went here for simple brake repair job. I went in already knowing what needed to be replaced, I just didnt have the tools to do it myself. The job amounted to two front rotors and pads. I was told that all four rotors, pads, and both front calipers needed to be replaced. I was quoted a total of $1,280 for repair, which included 5+ hours of labor. You have to be kidding me. They then quoted for the front work only--$780. Right.... I took my vehicle home, bought the parts and tools I needed and did it myself. The calipers on the front were fine. I also didnt have to break the lugs on the front when taking the wheels off which means they even didnt bother putting my wheels back on correctly. I dont know why I even bothered coming here. They will try to gouge at every opportunity if they think you dont know any better. Even at high prices, a little bit of honesty goes a long way. Also, I was there for total of about 2 and a half hours.

Best Service Shop around!! Always great service, Our family will continue too be customers for life.

They take forever to take care things done

Its almost comical how poorly this place is managed. I would highly recommend avoiding it like the plague.

Sometimes there is a small wait, but great service and comfortable waiting area.

Came to have them just check a low tire on my new truck waiting an hour and a half already...... I live 20 min away but this might be why in 10 years they have only seen my vehicles twice..... The worst service ever! Ford motor company really needs to deal with this place.....the only dealership in middle tn I wont visit..... Went to Firestone across the street...in and out in 15 minutes....

Took 3 hours to get our oil changed. Never come here you will get some of the worse customer service. There was only one man that actually helped us out; the only other man there that could help avoided any customer he could.

Efficient, friendly, prompt.Expensive unless u have a service plan & use it regularly.

Quick and easy.Took 40 minutes to change fuel filters on 6.7 .

Quick and easy. Great place!

Very polite and no pressure,. A little expensive

Why have a first 7 am appointment.....wait time is absolutely ridiculous

45 minutes for an oil change/tire rotation is not what I call quick.

Great service!

Great service

Decent enough

Wait and wait and wait and wait and wait!!!

I scheduled my appointment for oil change. Waited 2 weeks. Got there 15 min late. I was told I’ll have to wait at least 2 or 3 hours. Such a waist of time. Horrible customer service. I will think twice if I’ll buy another FORD just because service sucks. After years owning ACURA never been treated this way.