Simply horrendous experience. Terrible customer service and terrible experience. I have a wife who just had a C-section, a 1-year old, and an infant at home so I needed a quick inspection and oil change so I could get back home. I called and explained this and they said it would be 10 minutes, 20 tops. Instead, they kept me waiting for over 90 MINUTES! There was never a word of explanation or apology. Finally after an hour I asked what was going on and how long it would be. Im still not exactly sure what the explanation was. I think it was due to the fact that I got an oil change and inspection (never mind this is what I said on the call) so apparently each of those by themselves are quick, but together for some reason take an hour and half. I will never go here again and would strongly recommend that anyone reading this find another service center.

Sam and Emilio have been my go to auto service shop for the last few years. Always honest and competitive prices, on time and professional. Have been exceptional during the pandemic.

I cant say enough about Franklin Service Auto Care. They are fast, honest and they know what they are doing. Bassam & Emilio have fixed countless problems with our familys aging cars over the past decade. We trust them 100%.

I get gas here and my car inspected here and they are very quick and efficient. I appreciate that they pump the gas for your, especially in the winter

Terrific service, got me in and out quickly.

Fair market prices for gas which they pump, NO extra fee for using a cc. Oil changes, inspection stickers, whatever it is they do it for you. Just had brakes done, in and out in no time, quality work and again fair market prices, no gouging allowed.Highly recommended!

Avoid this place at all costs. They fail inspection on purpose so you can comeback for services at which point you will be out of options. They are highly unprofessional talking in their regional language which almost feels like they are fighting.They failed inspection on my new car. Suggest going to other inspection places where things happen hassle free. Again, if you are going go for the gas prices and it’s full service but avoid any auto maintenance and inspection. This is the second time I am going though this.

In and out quickly at non busy times (midday weekdays). Went to get a state inspection and was in and out in probably less than 20 minutes. Fair prices for both gas and other services.

I bring my car there for an inspection sticker. They do a great job. No appointment needed. Short wait. Great service. I highly recommend them.

My husband and I just bought a car from here back on 10/02/18 and we are simply amazed at what we got for the price. We are very very happy with the car. Not to mention the owner and his business partners are sweet and amazing

Ripped me off. I took my car here to get inspected and they failed me for my suspension. I brought it back the next day and they said my front passenger side wheel bearing was bad. They took me out to the garage and showed me how the front passenger side wheel wobbled while the car was up on the lift. I said ok fix it no problem. 2 months later I take my car to Jiffy for an oil change and rotation. They jack the car up and surprise! The same wheel wobbled just like before. I bring it back to them and they said it was the drivers side originally and that was the one they replaced which was a complete lie. I believe they replaced the drivers side bearing but I specifically remember looking at the passengers side wheel from under the car while it was up on the lift when I got the job done in the first place. So now I have been driving on the same bad bearing for the last 2 months thinking it was fine and still have to get it fixed. Somewhere else.Also, when I took my car for an inspection the guy tried to fail me because my bumper was dented. “It’s too much damage.” he said. Says who? It’s cosmetic. But guess what? They just so happen to do body work as well and would be happy to replace it. When they “took care” of my wheel bearing the dented bumper was no longer an issue. as long as they got something out of me I guess.... Stay away!! They are crooks!!

Excellent service! Will come again.

They do inspection stickers on Saturday until 4pm. Takes about 20 minutes. Give yourself time, and give them time to complete the service. Most places that do inspection stickers are not open on Saturday, or stop tffering inspection services much earlier than 4pm.

Do not go to this place!!! Proceed with caution! I went in for a quick oil change and windshield wiper change. At any other place I may pay $50 bucks TOPS! Usually an oil change is about $19.99 to $25.00 tops with basic wipers costing me $12 bucks a piece. From now on Im going the cheap route and just doing it myself. Way less frustration that way. Here, the little guy with the glasses at the front counter was really disrespectful, unaccommodating and argued with me about the ridiculousness of the price which came to $80. I just wanted cheap, basic wipers and a cheap basic oil-change, but they lied telling me that I had to purchase the far more expensive dealership wipers. Total rip-off!!!! No one should have to pay that much for two simple maintenance jobs. There are plenty of other options in the surrounding areas in Franklin which includes a Sunoco right next door. Go there, Jiffy Lube, Midas, Valvoline or anywhere but here! Not good service at all and they will take advantage of you and empty your pockets.

I have taken my vehicles here for years. Never make an appointment, but they always manage to take care of my issues. They corrected a serious problem with a repair on our van that had (supposingly)been fixed some place else. Just went in this morning for a sticker, in and out in 10 min. They will show you any part they replace

Rude staff to work with when getting inspection stickers done. They order you out of your car and rush you around like you are a burden. I had a staff member literally tell me to hurry up. The parking lot is too cramped.

Late in the day,ask if they could do a sticker,yes,no problem about 20 minutes.Very nice people,will come back if I need work on my vehicles.Good experience.

Great service with great prices

Been here a couple times for oil changes and small maintenance issues. The guys here work fast and are reliable. Definitely recommend.

Quick service and friendly manager who tells you like it is.

The mechanic got me right in did a brake job, oil change and inspection sticker. I was in and out quickly, Thank you

This was my first time going to Franklin Gas & Auto. They were all very polite, friendly, and honest when it came to what was happening with my car. I definitely be coming back to this place in the future!

Quality work, reasonable rates very pleasant front desk man!

Franklin gas and Auto I go there to get my car fixed little pricey but he does a good job

Great service. Was in and out. Went for state sticker. Super friendly and very quick.

Came to get plug, quick job, excellent service.!

I dropped in around lunch time, during the week, and was taken in immediately. The mechanic worked quickly and didnt fool around. I drove out 10 minutes later. My wife has the same expereince on a Saturday.

Great service, friendly staff!

They provide good service

Inspection time friendly & helpful

Great staff & service!

Your workers yell stuff and blast spainish music its annoying

Best prices around

Very professional