Nelson Mazda of Cool Springs offered free oil change and car detail for currently employed teachers. Car maintenance can be costly and teachers do not make a lot. This kind of reward/ acknowledgement was much appreciated. The service was fast, professional, and courteous.

I went in for general maintenence. I was told by an oil change place that I needed new brakes. Nelson Mazda did a full service check and said no you do not need brakes. Huh? This is why I love this team. They said you are good to go no payment take care.Wow! They are always a breath of fresh air.Love My Mazda! Thanks to everyone there for being decent!!

A truly excellent and customer centered service center. thrilled with their work every single time...

Took my Mazda MX-5 racecar in for an engine problem. Towed it down from Bowling Green where I was in a competition at the NCM Motorsports Park, and chose Nelson because the Service Director has racing experience. They were super responsive and friendly, and the technician tried everything possible to get me back on track, but ultimately I must do a tear down to fix it back home I’m Denver. Would highly recommend their Service Department for their empathy (they were almost as sad as I was that it wasn’t fixed!) and their persistence to get this Mazda racer back on track!

Purchased a car from Nelson Mazda cool springs. It is the second time we purchased from them. Excellent service, no hassles over pricing, top notch sales staff. David was our salesperson, great to work with him.

Best place to buy a car imo. Friendly and helpful staff, I worked with Gerald, and could not have had a better car buying experience. They would definitely be my first choice to buy a car from again.

I always have a great experience of service in terms of their transparent analysis process. However, the team never fail to review my account and always try to charge me for the items that I already prepay for in a maintenance payment plan and coverage.

While the service of maintenance was done in Nikki expedient manner your manager Pete never followed through with a promise

Bought a nice jeep and was rushed with paperwork when I said would come back the next day and the oil light wasnt reset. Other than being rushed and the oil light not being reset the people were polite.

Overall experience was great! Service Advisors were courteous and professional and technician did a great job of keeping me informed of what was going on with my car. I had some questions re: additional work that was needed and the Advisor answered them in a way that made me feel confident about returning there for service. Thanks to the Nelson Mazda Service Team!

We bought our used Infiniti QX80 from Nelson Mazda in July of 2020. Within days of us getting our car, the dealership called and told us that because the sale was so fast, they failed to do an inspection that was required for the sale. We took our car back and they checked this inspection off. Within days, our car began to show a BCI Malfunction which affects ALL censors and the anti-lock brake system. We took the car back to Nelson and they ended up having to send it to Infiniti to get it fixed. They claimed that the entire electrical system was replaced at Infiniti due to chewed electrical lines by a rodent from the previous owners. Fast Forward to June 2021 and the same BCI malfunction comes up which again affects ALL censors and the anti-lock brake system. We called Nelson since this was a problem they were supposed to have fixed when they sold us the car. We took our car to Nelson and they kept it for a couple days then told us they did not have the technology to run a diagnostic on it and that we needed to take it to Infiniti. When we asked them who we were supposed to send the bill to, they began to ask if we purchased an extended warranty. We werent sure if we had and asked them to check our file. Granted, whether we purchased an extended warranty or not, we feel it is their responsibility to fix this problem since the problem had originated with them. It is now almost mid-July and we still cant get any help from Nelson Mazda and no one will return our calls. Not only that, but earlier this month, a sales person called asking to buy our car back because of their low inventory. When my husband asked him to connect us to someone in the maintenance department, he started to give him all the reasons why he couldnt/wouldnt. Not only would I never recommend this dealership to anyone, but I am also considering contacting the Better Business Bureau to try to get someone to help us.

Good experience. Enjoyed the pictures as the technician was servicing the vehicle andexplaining what was, or had been done. The washing of the car could have been better. Overall, I was pleased with the service . Thank you!

I have been going to Nelson Mazda for the past few years to get my car for regular maintenance and repair. . This was the easiest Service Center I have worked with. Nelson Mazda was efficient but also made sure that everything kept me informed on any issues or problems that discovered during any regular oil change. I recommended anyone to go see

Wheel rotation was also done. It is good. However, they have forgotten to put a sticker for my next service date.

Great dealer for a great brand. Outstanding customer service.

Service was super quick and professional! Everything was shown to me and outlined, which was great.

Very pleasant buying experience where the person you work with takes you to the end of the process, including all warranty information, financing and orientation to the new vehicle. Pleasant atmosphere with professional people.

Great waiting area nice guys helpful and quick and attentive. Good oil change service.

We have been Mazda customers for many years and always have a good experience at Mazda Cool Springs.

Great service but a little pricey

I bought a car from them. Easy process!

I bought a new vehicle from them and the whole process was disorganized. I was told they would be able to install the splash guards I had purchased before the vehicle was delivered. Instead, they installed half of them and let the vehicle sit around all day when it was supposed to be delivered at 2. The sales person wasnt able to deliver the vehicle until almost 6 PM as a consequence of the service department ignoring the work that needed to be completed on my vehicle.When I returned last weekend to have the remaining splash guards installed, I waited 40 minutes only for a service manager to approach me to tell me that the parts were at the Murfreesboro dealership, but he had sent someone to get them. He offered a car, but seemed surprised that I would be upset that they had wasted my time, again. In total, an appointment that should have taken an hour MAX to install 2 splash guards, ended up being over 2 hours. Theyre also very lax in enforcing face masks and I saw several staff members without masks or improperly wearing them not covering their noses.Overall, my impression of this dealership is that at a minimum, the service department has serious communication issues, if not incompetence. I wont be bringing my car back here for service or purchasing a new vehicle from them again.

I came here to purchase a new car and got exactly what I wanted. Everyone was happy, friendly, and made sure that I was taken care of. I was able to do my test drive for about 20 minutes to get a feel for the car. I am pleased with the thoroughness and care that was shown to me here. ALSO.. FREE CAR WASHES! 🙌

Always a great experience at Nelson Mazda! Theyre not always quick, but theyre polite, professional, and reliable. Commodities and high-quality customer service make wait times much easier.

Great service, very professional staff, car rides beautifully! Thanks, Nelson Mazda!Clark Vitulli

Purchased a CX-9 and bought weather proof mats for it..

I had to have my car towed as it broke down on the interstate. I had just drove a few miles when my car started acting up. When I pushed on the gas it hesitated. That stopped and then a mile later the car started jumping when I tried to accelerate. It was late Saturday evening around 6:55 pm when I tried calling multiple places to see if they would take my car. The only place that answered was Nelson Mazda! I spoke with a gentleman named DJ. He calmed me down and helped me figure out what I needed to do. On Monday first thing in the am I recieved a text with what was and the cost of the repair.They did the repairs and I feel it is a very fair price. They have my business from here on out! Oh..they actually send you video of the car as they are assessing it so you can actually see that they did what they say they did!!!Chis Henthorne was the Tech!Service Advisor Devin Rogers-5:stars to both!!!

Best car buying experience I have ever had

Great dealership got me in and out within a hour. Had a oil change, tires rotated, and a pre point inspection for about $100. For a dealership to do all that. Thats not bad in my book

Purchased a vehicle with Ty on 11/6. My financial situation was a bit complicated but he and the financial office worked diligently to get me in the vehicle I wanted. Super professional from beginning to end, and hes checked up on me a time or two since the purchase to make sure Im liking the car.

Always a great experience. COVID-19 guidelines in place and followed by all team members.

All the staff are great to work with and very helpful anytime we’ve needed anything! DJ made our car buying experience simple and hassle free!

I was greeted warmly and immediately. I was kept informed during the repair work. The wait area provided food, drink and pleasant seating. Most staff that passed by have a friendly greeting. Work was done as promised. I was a very good experience.

Top notch group - completely professional and courteous, transparent discussion of issues identified and fair pricing. My car is always in great mechanical condition in part because Im not afraid to go to them. Trust is a wonderful thing!

Excellent customer service. Very professional and fast service.

Great customer service

Good experience here.

Bought a car from them, within 3 days of owning the car we found out it needed $3,000 worth of work done to it. They refused, we fought them on it and finally they gave in. I wouldnt have left a review but they wouldnt stop texting me asking for one. So, cheers to your persistence.

Great auto dealer to work with and excellent sales staff. I have worked with them for years and continue to impress me with the quality of the personnel that have.

I delivered my car for regular maintenance. Unfortunately when I went to pick up my vehicle it had been flooded (happens when rotary engines are turned off while cold) and had to be returned for de-flooding. I was given a discount, but was still charged +$200 for the de-flooding on top of the service bill. I have been going to this dealership for years, and they are typically great this is the first questionable service I have had hear.

As always, very efficient, friendly and professional!

Bought a used cx-5. Service oriented rather than upselling.

Excellent team and customer service

Normally, I would give Nelson Madza 5 stars, but this visit rates only three stars, which they get for providing excellent service changing the oil & rotating the tires.One star was removed for not requiring customers and all staff to wear face masks during a pandemic. Four or five customers & one staff member did not wear masks in the waiting room.I am in a higher risk group for serious consequences of the Covid 19 virus, so I waited outside while the maintenance was done. I will try to find a place that makes me feel safe for future service.Another star was removed because they did not give me a 15% discount offered in the pre-work estimate email. I did not notice this at the time, because I just wanted to get out of a place that did not feel safe for me.Bottom line, if you want my business, create a safe feeling environment.

Overall good experience with a new car purchase at this dealership. Some issues with the condition of the vehicle as delivered, but sales process was less painful than other car dealerships I have dealt with.

My AC just needed recharging and they took care of it right away.

Excellent service. Professional and thorough.

So quick that I barely got to finish my phone call!

Nelson Mazda of Cool Springs is FAMILY! Service and the attention to detail is exceptional each and every time! My family is proud to call Nelson Mazda of Cool Springs HOME!

Great and friendly service as always! Enjoyed watching the old western tv shows while waiting for my car.

Really turned around a sour previous customer experience. Really impressed by their leadership’s commitment to creating customer delight!

The people are friendly and helpful. Business like .they helped figure out financing for my repairs.

Awesome!!!! Worth the drive from the Shoals area

It was wonderful. Always is.

The staff was knowledgeable and friendly.

Very good

Absolutely wonderful and polite staff!!!

Everything went great.

Very friendly and professional.

Always very professional and through.

Thanks for service

Very professional