Shane S. at the Columbia Ave. location was wonderful. I needed a new battery and he was proficient and knowledgeable during the entire interaction (which took less than 20 minutes). Highly recommend. Thank you!

These guys are top notch! Replaced a bad battery for me. Made it simple and easy!

I had to get a jump from AAA and needed a new battery but AAA was unable to sell me one. So I went to AutoZone. Javier and Shane were extremely helpful in making sure I got the correct battery for my vehicle. Shane ended up installing it for me and got it done despite the old bracket breaking due to corrosion and me having to get a new one. The new one wasn’t quite the right size so Shane ended up widening the whole with one of his tools! All in all a wonderful experience!!!

Good place to get parts. Workers are all ways nice

Very nice and helpful people. I will go there every time I have a car problem.

Was traveling through and needed some fuses. Helpful staff and they didnt mind me fixing the car in their parking lot which I appreciated.

Don’t buy battery at Autozone. Purchased a battery spring 2019 that was manufactured in March 2019’ see photos. It just malfunctioned and will not charge. Autozone advertised a two year replacement warranty. Took it back to Franklin Tennessee Autozone today and they would not replace or even test the battery. Had a similar issue a couple years ago with a battery I purchased at Oriley Autoparts and battery was replaced with no issues. Wished I had gone back to Orileys.

They always have what I need. Very helpful and friendly service

They where really nice help us out

I work at a Dealership, an I buy all my Parts here, at Auto Zone! Great Service, Great parts, great prices.

For the first time I was the only customer! The service was great. I had a great time buying my parts. Joking and laughing. I wish it was always that way!!

Truly a very helpful place. They help you get what you need, and dont push anything you dont need.

Convenient location and friendly, helpful staff.

I had a part i had to return & get my $ back but some type of way they did it as a swap/exchange. So i had to call & explain all of this & go back up there another day to get my $ back. I gave them 4 stars cuz even though the whole situation was frustrating, the 2nd time i went to get it fixed the managers were very nice, fixed the refund, & were apologetic about all of this. Overall, my experience was ok just ok.

Cute market with a huge selection. My kids loved picking out a few things to try. I was able to get the stuff to make bubble milk tea at home - that was cool!Well be back soon, though we dont often get outside of Franklin!

Excellent experience getting a battery

Excellent ☺️

Stopped in last week for help diagnosing check engine light issue. Chris at the store was extremely helpful. He told me how to use their equipment to pull the engine codes; printed out the diagnostic, and diagnosed the problem. One new gas cap later and a few driving cycles and CEL was off. Had stopped by other stores who could not help because of covid procedures, but AutoZone has figured out how to be helpful in unusual times. Will go out of my way to go to AutoZone in the future.

Very helpful employees

Clean, well organized and knowledgeable helpful staff

Great customer service! All of the employees were very friendly, but Chase specifically went above and beyond to help replace my car battery.

Part was in-stock and I was able to get what I needed.

Hunter was a huge help in getting me what I need to change my car battery.

If you work on your own vehicle, this is kind of the place you need to go. Prices usually seem fair and reasonable unless you want to wait for your part online for days at a time. And hope its correct and not have to return it. But Im a firm believer in supporting my AutoZone, Advanced Autos, and OReillys alike. Each one has its advantages as do each have its own disadvantages. AutoZone I like because its easy to want to browse and look at all that necessary stuff as well as the fun unnecessary stuff it just makes shopping a little bit more enjoyable. Advance also has someone of the same Vibe but with a little bit more experienced staff I feel at times. And the Rileys being the least entertaining to shop has the most advanced stuff usually to get you what do you need right the first time.

Great service 👏

Needed a lightbulb my headlight went out, thanks to Darnell the Trucker for the door to door service. All this Art work is the n the windows of Auto zone, I had to take a picture and read up on my folks since I looked be right down the road.

The staff here are always knowledgeable and helpful.

Better than average service. Employees hesitantly followed corporate standards.

I have been coming to this autozone for almost 20 years and have generally been pleased with the service but the selfishness of the manager today was inexcusable. My studio is 1//2 mile down the road and I had a bad battery so I walked with my battery to the store to get it tested. (No small feat). It was bad so I bought a new one even though it was $49 more expensive that advance auto which is usually the case but because it’s more convenient as it is closer I just went with it. I asked him to please drop the battery off for me At my studio which was literally just down the road. This is something that autozone has done for me in the past. They’re usually very good about delivering a part especially if it cost over 200 bucks and weighs a ton. The manager said that he’s not doing that right now because “I only have one driver and he needs to be available for commercial deliveries”. There’s nobody on the road right now hardly anybody in the store and so he was expecting me to just carry that battery all the way back to my studio. It’s very disappointing. Eventually a customer helped me and took me back to my place. Took him 2 min. So sad that after so many years of loyal support for the shop that they would do this to me. Sad day.

I dont have to speak Spanish

Always very helpful

Transfer case linkage today. Tremendous staff at the downtown Franklin location.

Juan is the BEST! Ryan also is quick to lend a hand. Bill and Susan are always great for parts advice and commercial accounts.

Juan V. saved my family when we were traveling in Franklin with changing out a headlight in our Durango. Awesome guy! Appreciate the service very much!

Ill never go any where else for my car needs. They were so nice and helpful. They thought my needs werent possible with my budget but they did some research on my cars age and found I could save some money but not quality.I recommend them to everyone and will use them when I keep upgrading cars

Customer service is always great at this location. They just recently moved into this new building so the sales floor is real nice. Clean and shiny. Everyone at the counter is always for help and help you feel comfortable with whatever question you may need. Also their rewards program is great to get as it helps when you buy car supplies regularly. For our car needs its the only store my wife and I visit in town simply because of their fantastic service.

Had to get battery replaced Juan took care of me and my wife to fullest.. cleaned battery post real good..staff is friendly and find all our needs. Great place to shop

Great service

Staff helped me out when I had an issue with a lawnmower battery. Thankful for their help. Will be back.

“Went to this location and told the store manager Alan that I liked that they have African-American history on their building. His response, “the city made us do it.” That’s reassuring that they care about cultural diversity 😬

This is a great store. They are always very helpful and knowledgeable about auto parts and services. I had an air filter that was wrong and they were able to quickly help me find the correct air filter without any effort. I would go back to these guys anytime.

Ryan Roth really did a good job changing my car battery today. He was really nice and kind and would be a very good person to talk to if you have any car questions!

Very helpful staff that went beyond the call of duty to get the part I needed. Nice to feel like they really care about customer satisfaction.

Did a battery replacement for my car. The only reason I did it in AutoZone was completely dead battery and Costco didnt have necessary size on site. The cost was $75 higher in AutoZone. No installation service, but they were kind enough to provide tools to be able do it myself. If not the urgency I would not recommend to replace car battery in AutoZone.

This is a newer store, so obviously the store condition is top notch!The sales associates are very helpful. They brought the best staff from the store that was closed just down the street, so that was awesome.They always have what I come for, and they are very willing and happy to assist in anyway possible.

Long time AZ customer here…Came in to buy a new battery / alternator and was sold the part after they looked me up. The employee was courteous, above and beyond helpful as we determined battery and/or alt replacement. They were slammed so I threw in the battery, they came back and rechecked. Bad alt.Armed with the part, I took the car to the mechanic and they asked me if I was sure if it was the right one as there are two different models - 100 and 130 amp (I wouldnt know, Im not a real mechanic or a part expert). So I call AZ to verify, explained what the mechanic said, left my VIN, and they told me theyd find out and would call me back (never heard back).I call AZ again and happened to get the manager, J***, who quickly revealed his attitude as I asked him questions about it. He said, How would I know, I didnt sell you the part. My response in essence was, Youre supposed to know that - I am in your system and youre the parts expert.” “I’m your customer.Annoyed, condescending and inconvenienced, he tells me to call Toyota to figure it out.Last time I checked, managers are supposed to be responsible for the employees, set an example and own the situation. If the other nice gentleman that day made a mistake, it wouldnt have been a problem. It would have been an easy swap. But to give your customer a bad attitude, make it “their problem” and have them go figure it out after the sale is another story.Saw another review here and I’m not the only one with this experience with this particular “manager”. Maybe it was just a bad day for him. Or, maybe not.O’Reilly’s is just as handy.

Good customer service

Store is clean and well laid out. Employees will ask you if you need help. If you need help or advice its a good place to go. If you know what you need there are less expensive places to shop.

Didnt have the parts needed, went to advance auto parts to get the parts needed.

Not helpful in the slightest here with a newborn and they refuse to install the brand new battery we just bought from them definitely sticking to advanced auto parts

When I walked in, I was greeted and ask what I was looking for. Showed the employee a couple of auto bulbs I needed to replace. The employee took me directly to the bulbs and they had what I needed in stock. The bulbs fit perfectly.

Ryan was amazing! Fixed my break light in a jiffy and was so so helpful!! Thanks autozone for hiring Ryan R. !!!

Had to get a new car battery today and Nicholas waited on me. Very professional and kind. Will definitely go to Auto Zone on Columbia Ave for anything I might need.

Good parts selection. Knowledgeable and helpful staff and a good rewards program.

Excellent customer service at the Franklin TN auto zone This young man was quick to help. I was broken down with my four children,and terrified.He jumped right in,fixed us up,& we were ready to go. I am forever thankful!

Super helpful staff, I wish I remembered the name of the person that helped me. Very knowledgeable

Always friendly people waiting to help

My battery died last week and I luckily got a jump from someone and drove straight to Autozone. Luis took great care of me, tested my battery and changed it out for me in the cold and got me back up and running in no time, thanks Luis!

Theyre always very helpful and they have what you need in a pinch

Very friendly and helpful. They stand behind their products and will even install batteries and wiper blades that you purchase there.

Always helpful, pros at work. Customer minded. Thank you for great service at reasonable prices.

Went to this AutoZone last night and received some help from a gentleman by the name of Luis. He was so kind and helpful. I was some what a damsel in distress with a dead battery. He took out my old and put the new one in very quickly. All the other employees were very helpful as well and I was asked several times if I needed help. Great experience. Thank you!

Apparently a manager they are just not exist someone hit my car while I was in the store and they would not help me at all told me that they cannot get camera footage also hung upIn my face multiple times. They are extremely rude .

They test your battery and magically install it. How grateful are we?!?! Chris was funny and saved us from a bad battery in the dead of winter!

Friendly service, matched the Walmart price on 2 yr warranty MPV battery with Duralast brand that was nearly retailed at AZ for 2x the cost. Awesome to drop in the new AZ battery on site in less than 15 mins. Plus a little extra love to clean parts and treat for rust resistance. All with a kind heart and smile! Thanks AutoZone Ryan R! You da man!!!

Didnt price match prices from their own website. Very disappointed with this autozone. Better to use another part store.

I came in today (02102018) and David helped with installation of my headlight. I went to several other stores who lifted the hood on my Terrain and said it was too complicated. David said, “oh, these are like the Arcadia’s” he turned the tire (does not require lifting the hood) and got right to changing the light. It was raining and cold and he never complained nor gave any sort of hint as though I was bothering him. I really appreciate your help David! Thanks.

Had everything I needed, fast and friendly service

Everything is good. You can go and find your parts. Good attention.

Luis is always a great resource. He takes the customer experience to the next level.

Super kind men working there! Especially the manager. Thanks for the amazing service

These guys have always been great! Professional, friendly, and knowledgeable. IF they make a mistake (which happened once), they always make it right.

Best in the business very informative simply a great crew

Sales person was very helpful.

The two gentlemen that were working when we came in were very polite, and helpful to us! I would go back again to this AutoZone just because of how patient and respectful the men were.

Myself and my husband both called to double check on a price of a starter. We were both told the same price of 126$. When we bought the part it was 170. No one ever informed us we would be charged for the core charge.What if I wanted to keep my old starter? When we called to talk to someone we were told it was policy.Now what exactly is the policy to quote one price and charge another?If they had said its 126 with a core charge of 40 it would have been clear. But employee failed to be direct.In any case ill take my business elsewhere now. Orielys is closer anyways I just always trusted auto zone.

Had situation where I bought rotors and brakes and it took $19 off bc it was a promotion. I took back the rotors bc I bought the wrong ones. I wanted to do an exchange but the manager Juan explained that I had to return them completely and buy what I needed. He turned around and gave me a discount on the new ones which I didn’t request he did that at his own free will thinking it was a courtesy but it wasn’t because a couple of days later I’m going over my receipt and seeing that I didn’t receive the correct amount back. I go in this morning and he explains to me I did not get the entire amount back bc it was a bundle deal and it took $20 off. Well I explained to him that he did not remind me or explain to me that had happened with the original transaction. Him and the sales associate where ride to me with matter of fact attitudes and were careless and did not care to understand or make it right. I got shorted a few dollars more than the discount when I returned the items and I should not have had a full $20 off of my return when I wasn’t even returning the entire bundle. Biggest issue of it all for me is this could have all been avoided if Juan had of did a simple exchange instead of making me return the product and buy it back. It’s been nothing but confusion and instead of apology for the misunderstanding he tells me “Well the price is different bc you got $20 off bc it was a bundle”, Then I said ok I didn’t know I bought a bundle I added those items to my order individually and you didn’t explain that to me when I came in to pick up my order or when I came to do and an exchange which you wouldn’t allow you made me return the items and by them back. “He replies saying well it wasn’t a problem that day when I was helping you”. First of all I work on customer service and I would never treat a customer the way I was treated today. All he simply had to do was take the time out to nicely and patiently explain the receipts and explain to me what happened. Being rude and dismissive wasn’t the answer. I not once got upset but I did explain to him that i came in the for understanding and I wasn’t blaming anyone or saying anyone had did anything wrong I was coming in there seeking understanding or and explanation. I’ve never been so disrespected not sure if it was bc I was a woman or what but the way I was talked to and treated today was unbelievable. I thought I had been cheated, which I have been, but they did not care nor did they take the time to understand or listen to me. I will never ever buy anything from autozone ever again bc if that experience my entire family shops there frequently but they no longer will bc of this experience. The customer service at this Franklin location and Spring Hill is horrible. All the men are rude and disrespectful to women and they don’t feel obligated nor does it seem to be required by the company to have or give a good customer experience or give good customer service. Juan should learn to be more respectful and teach his staff to do the same. They were impatient, once again disrespectful, condensing, and by Juan saying “it wasn’t a problem then” as if he had did me a favor. First of all I didn’t ask or request for him to change the price on what I was buying the second time, he did that on his own and told me after the fact and I explained that to him. I didn’t care for a discount either time, I didn’t even care about the difference in money on the return. I came in there thinking I was shorted on my return it was his job to be patient, assess the situation and explain to me in a peaceful and respectful manner what had happened and explained the itemized receipt. I simply would have just been happy with that alone.

If I could give them — * I would! After being told over the phone that they could install a battery, they refused when we arrived! Called the Fairview Auto Zone and they installed it without waiting!!

Quick Service very courteous team member. Very appreciative of the services

Came in to pick up a part for my truck, store was clean, shelves were stocked, crew was willing to assist. May be my new go-to

My guys have always been phenomenal over the years to me. Im trying to get my ol Cadi back in the road. So I needed a oil, oil filter, air filter, transmission fluid, alternator, windshield wipers, etc. Got everything for about $ 260.00. They even made sure I had everything now to the ounce. Im so thrilled!

Great service. First time back to the area since the new location. Huge location improvement.

Been coming here since I was 15... a long time. Always been great!

Service was a little slow but the staff was nice & very helpful.

Very friendly and helpful staff

Always great service, helpful staff, if they dont have something youre looking for they try to find it online, or advise you of somewhere that might have it, even if its a competitor.

They were very busy there was four people behind the counter and I was treated like I was invisible all I needed was a wrench to put my seat belt back on ask for the rents got ignore completely I said there for 45 minutes and I left and went to OReillys went in and asked him he came right out and fixed it so AutoZone I totally will never go there again OReilly is where Ill go

They dont have products to remove scratches in glass you have to goto advanced auto...hence the name

Great customer service. Sam is a one of a kind employee and the reason for this 5 star review!

Do not get Duralast alternator, went through 3 on my Honda pilot within 5 months. Service was great, however, and they upgraded me to the Denzo alternator, which would have cost me $90-100 more. 4* due to their excellent service! Lose Duralast!

Kudos to this store, they really know customer service! I hope Autozone realizes what an asset Brian is the their company. Thanks again for your help.

A good place to buy auto parts the people of very helpful

This is the best Autozone Ive been to. The guy that helped me even went out of his way to teach me how to put oil in my car.

Always have a good visit.The employees are always polite.

I went to get wiper blade customer service was excellent. Wiper was abit pricey.

Great experience, helped me find exactly what I needed

A fairly standard auto parts store.

Usually understaffed, parking difficult for large vehicles, some products behind counter so you wake. Once you have their help they do great job.

Large inventory and helpful staff. The new location is excellent

Beautiful new store. Parking and entrance are in back.