I’ve been coming to this dealership a little over a year after moving here. This oil change was quick as I was the first one there in the morning. Only took them about 20 minutes. I get regularly mailed coupons from the dealership and was shocked at the price of $70 for only an oil change. No tire rotation or anything additional. I thought I had the coupons in my car, but after checking I realized I moved them out of my car because the transmission was recently replaced after complete failure at 130,000 miles. The “customer service” person assisting me showed no concern about me not having the coupon and continued to collect the absurd price. I’m a strong believer in keeping my car serviced by the dealership, but I’m going to have to look at other options. The coupon I had would have made $40. A little grace and customer service goes a long way.

Phenomenal experience!!! Randy Is by far, the best salesman Ive ever had! No pressure, as honest as it gets, and absolutely the best experience buying a car that Ive had in the last 20 years! I will never buy a vehicle anywhere else!! Ask for Randy!

Easy to schedule the work needed online. Arrived on scheduled date and met with a Service Rep and easily got my truck into the Service Bay. After isolating the specific issue, they ordered the parts, and gave me a ride home. Repairs were made later that afternoon, and they came and picked me up. All went well. No issues, no complaints, no problems. Thank you FLOF team for the great work and service.

Austin is great! Upfront, honest, informed and kind. All you can hope for in a salesperson. Thanks again Austin. Appreciate the help with the F-150 - Ryan

I hate buying vehicles....it sucks honestly; but I have to say that Jasmine never once pressured me. It was like she just let me ask my questions and she always had an answer. I always use Google to see if what they said is the truth and every time her answers were on point. When I decided to make the purchase she made it quick. I was out of there in no time!Thank you Jasmine for all of your help! Thank you for not being pushy! Thank you for actually being honest!Most of all, thank you for this amazing deal! I know someone who bought the exact same vehicle and I spent 3 grand less than them. I will most definitely be back in the future!

Bought a truck last weekend from Randy. Great experience. The fastest I’ve ever gotten in and out of a dealership. Randy was low pressure, answered all my questions, patient, and extremely personable. Made the process a lot more enjoyable for my wife and I. Definitely recommend Ford of Franklin… ask for Randy!

Tanner at Ford Lincoln of Franklin went above and beyond to ensure the recall service was completed in a timely and accurate manner. His communication and ability to listen to understand was superior and he is an asset to your team. Give this man a raise!

I had a wonderful customer service experience with Ford Lincoln of Franklin. The Service Advisor Adrian Moore was very helpful and knowledgeable. He answered all of my questions and customer service needs. Thanks Adrian for going over and beyond the call of duty for your customers.

The service department at Lincoln of Franklin is the most incompetent service department I have ever had the misfortune to use. My car sat there for a week to complete about a 1 hour job. Service manager Justin is the worst service manager and would be fired if he worked for me the only competent people I have met there was Brook and Anthony they were Great, Friendly and always returned my calls and kept me informed. I have been there twice and both times were a disaster. Will never return. Steer clear of this dealership!!!!!

Since I moved to Franklin from California, about 7 month ago, my first time at Ford of Franklin was not a pleasant one. I dealt with some unfriendly folks and felt like I was not appreciated. Since I wasn’t so sure about who to reach out to regarding my concerns and dissatisfaction, I posted a review online, hoping it would grab someone attention but never expected anyone to reach out or do something about it. Then all changed when I had a call from one of their top manager Lauren. Lauren was eager and passionate to fix my dissatisfaction. Lauren also invited me back for a service and got me in touch with one of their service tech Tanner. From the moment I walked in second time around, Tanner did great and Lauren stayed involved in the whole process from the time I dropped off my car until I got it back. Lauren even followed up after I got my car back and made sure everything was done right and I was happy. I believe I have found friends within Ford of Franklin both Lauren and Tanner did an excellent job, making things right. For future service I will definitely select Tanner to work with and knowing he cares about me as a a customer, Lauren was amazing, from the first moment I met her she understood what it takes to keep a customer happy. Thank you Lauren, Tanner and I would highly recommend if you do need service from Ford of Franklin please work with Tanner and reach out to Lauren if you’re unhappy about anything your service tech cannot resolve, but based on my second time around, if you work with Tanner I am sure you will be happy just like me and won’t need to reach a higher up team. Lauren thank you so much for making things right, and connecting me with Tanner you did an amazing job. I hope some one higher up than both Tanner and Lauren can see this, and know how lucky they are for having Lauren and Tanner on their team. From a dissatisfied customer to a happy and a satisfied customer I know have friends (Lauren and Tanner) within Ford of Franklin. Thank you for reaching out, for appreciating me as a customer and overall thank you for making things right.

So pleased with the service here! I came in for an oil change but Tanner helped me with my hatch lift support free of charge. I could tell he was busy, but he still took the time to make sure my car was okay! I appreciate the superb service and highly recommend coming here to get your car fixed up!

Ive known Brandon Roussell a long time. In the auto industry, its hard to find someone you can trust. But hes definitely that guy. Ive done business with him over the years and sent him referral business, because I know he will take care of my people. If youre in the market for a nicer, newer automobile, go find Brandon at Ford Lincoln of Franklin, and just relax and enjoy the process knowing hes going to work hard for you. You wont regret it.

Anthony from the service department was amazing!He was on top of everything, updated me every day on the progress, and the most important thing He addressed and fixed all the issues I had .When I came to pick up the car I was introduced to Marcus from the sales department and he helped me set up all the programming of the car.He was very patient and knowledgeable with all the specs and features of the car.The facility is state of the art and everybody was very welcoming.

Our experience with this dealership was great! The process was easy & even though we came late in the afternoon, Brandon R. made our car buying experience the best we’ve ever had! Will definitely buy our future cars through him!

My car had issues while traveling through Franklin. The folks at FLF did a great job of getting me back on the road. They went the extra mile.

Jasmine was a pleasure to work with. Being in this business, you often hear about people’s bad experiences and she proved that there are definitely still happy and great experiences. I was very pleased with how smooth and effortless everything was. Thank you, Jasmine!

Worked with Brandon R in sales on a future purchase ordering a 23 Platinum dually. Decided to wait for a 23 with everything going on. He was a great help and searched all options before we decided to go this route. Very attentive and responsive and helped decide what was best for me. Thanks Brandon for the help!

This was the easiest car purchase we have ever made. Our salesperson was great- knowledgeable, resourceful, and not pushy. Price was great and the paperwork was easy! It was a Sunday and they had football on tv with a great selection of hot beverages and water. We could not have asked for a better experience!

Brandon R. definitely has a gift selling vehicles. He was very attentive and on his toes with answers to any question I had. Thanks again Brandon and will definitely do business again 💯‼️

Phenomenal customer service. Rate 10/10. All of the staff is very helpful and will go out of there way to solve any problem. Lauren is the sweetest person if you get the opportunity to work with her. Highly recommend Ford Lincoln of Franklin, you will not regret your decision.

Got some work done on my F150. Neal helped me out and was awesome. Communication was great, took a little longer than expected, but that was communicated from the first moment. Price was about as expected. Great service, happy to go back there again if needed.

This dealership has given me the best experience of buying a vehicle by far. The inventory was superb, the dealership is willing to work with the customer to get him/her exactly what they want, but what really made my experience so amazing was working with Brandon Roussell. He isn’t your typical vehicle salesman who is only trying to quickly sell you a vehicle for commission and have no other interest besides making a buck. He instead took the time to figure out exactly what I was looking for, my price range, and then went over all the options that fit my description. He showed me each of these vehicle and also gave me different suggestions I hadn’t thought of. He really went above and beyond in getting to know me and finding me the perfect vehicle. I can’t thank him enough for this! I look forward to doing more business with Ford Lincoln of Franklin and wouldn’t consider any other dealership after this experience.

Buying a car is such a stressful process but I have never been so at ease in purchasing a car. My sales person Brandon Russell was so knowledgeable and patient. His proffesionalism was superb and I felt like this was meant to be. I never felt pressured the entire time and he was honest. That means a lot to me. The process was quick and I didnt have to waste my whole day at the dealership. I highly recommend this young man if you are looking for a new vehicle. 10 stars all of the way!!!!

Went in looking to upgrade and Brandon Roussell helped me get into a new Ford F-250 that I’m absolutely in love with now. Brandon was professional and not pushy like some salesman can be, he worked with us on financing and got us a great deal! Highly recommend.

Good repairs at a reasonable price. The wait on spare parts was a bit long but the end result was good.

Ford Lincoln of Franklin got me into the only car I was shopping for almost immediately. The process was super quick, easy, and fun! I would like to mention that Miguel Villanueva was extremely helpful throughout this entire process. I brought to him what I could afford out the door, and out of no surprise he called me back the next day accepting my offer and selling me my new car that I absolutely am in love with. If you are looking to purchase a new car, go visit Miguel and Ford of Lincoln and you won’t be disappointed. 😊

I was able to find a slightly used 2021 F150 here. The Sales rep was very helpful.

Buying and looking at cars is usually a hassle especially with the lack of patience on my part. But Jasmine was very patient and understanding helping me find a car that fit my needs. She’s very knowledgeable, easy going, and great to learn cars from, 10/10 recommendation.

Taylor was really respectful and outstanding person. Im so glad I had him as a sales man. I would recommend him to everyone that wanted to buy a vehicle. His really Honest and Nice. he made the buying a vehicle smooth and fast. Thank You again Taylor.

Took my for f-150 Service, got my transmission serviced, oil change etc.. I gotta say they did outstanding job! Everyone is so friendly and helpful. Highly recommend!!

My Salesperson was Jake. He was easy-going, not pushy, did a superb job to make sure I was happy and satisfied with my purchase. Financing was a smooth process. Jakes after sale follow-ups have been very comforting. Highly recommend him and this Dealership!

Brandon is really a respectful man. I would recommend him to everyone that wanted to buy a vehicle. Hes honest and really cares about his customers.

I just wanted to say that Brandon Russell is the Man that you need to see! You will have a great experience and feel like you are with Family! Definitely understands your needs very helpful after the sale as well

Mr. Lance a Service Advisor along with Mr. Tanner, Mr. George, Mr. Charles, Mr. Neil, Mr. Bo and a few others are why the Service department runs so smoothly. They are extremely helpful and kind hard working individuals that will make sure your taken care of and all are assets to this Ford team. Don’t ever lose any of them or that team will be hurting.

Beau did a good job as did Michael B in fiancé getting me in and out, quickly. I came in ONLY to test drive a car and think about it but I liked the Corsair so much, I bought it. It’s a great vehicle!

Brandon Roussell absolutely amazing!! He has went above and beyond to send me pictures of every car I have been interested in. Without any pressure he gladly tells me no problem. Within a few minutes I have what I asked for. No better person to deal with than the man himself. Thanks again Brandon!!!!

George is THE reason I go here for service. He provides top-notch service, is professional and friendly.

I received a recall notice on my vehicle. Justin was able to get me a weekend appointment which was perfect for my schedule. Ford Lincoln of Franklin was not only able to make the proper repairs to my vehicle because of the recall notice they were also able to perform routine maintenance that was recommended and they were able to do all of this in a short amount of time. I would highly recommend Ford Lincoln of Franklin and their outstanding staff. Five stars!

I had an amazing time with my salesman Ben. He really did a great job with getting me acquainted with the car I purchased. And, provided some great customer service. I would highly recommend using him if you are interested in a Lincoln.

Taylor was amazing and the entire staff was great. Purchase went smooth and the experience met my expectations. I would definitely return to buy another vehicle.

I bought my first truck from them. And I’m very happy with my experience.I highly recommend Carlos Dominguez. He’s the guy you want to deal with!!! Very friendly and He was able to answer all the questions I had! Went above and beyond!

ORIGINAL POST: Aweful. Took a week to tell me there was no problem. They insulted me with their excuses. Ive been trying to get anyone to contact me for three weeks... but crickets. They actually told me if you cant give us 5 stars, we prefer you dont fill out the survey. Such poor service.FOLLOW-UP POST: After my original post (above) I immediately received a contact from the Customer Relations Manager, Lauren. She listened. She owned the issues without making excuses. She worked with me on a equitable plan of action, and was a professional liason between me and the service department throughout the process of remediation. Im happy to report that with Laurens help, the dealership met me more than half way to a fair resolution. Simply stated, Lauren is amazing.I originally gave 1 of 5 stars. I now give 4 of 5 stars. Lauren deserves 5+ stars, but I gave a final rating of 4 stars because of two things: 1) the experience of the first three weeks was painful, and 2) the service department did fail to perform one of the agreed upon activities, but it was minor (Im over it). The service department does have some more improving to do, but I now believe that the dealerships management is customer service focused. With help from Lauren and others, the culture of customer service infiltrate the organization.

Great experience wonderful people especially Keith what a great guy so very helpful

I had such an amazing experience working with Jasmine! she is so informative and nice, and walked me through the entire process of getting a new car for my family and new home! I definitely will return and send all of my friends and future people in need of a new car to Jasmine Olade! Thank you.

If you want the BEST EXPERIENCE buying a vehicle you need to call and ask to speak with Brandon AKA BAMA. This man knows how to work for his client. He has been around the business for some time and it really shows. He cares about the future of his client and not just the purchase of a vehicle. Ask for Brandon and you will not be disappointed.

I lucked out with a very nice 2016 Jeep Patriot! Used vehicles are so hard to come by right now. Every employee I came into contact with was unfailingly polite and courteous. I never felt pressured. Taylor was so easy to work with! Highly recommend this dealership.

Been a Ford customer for 9 years now. Went to dealer wanting to trade out of my lease to get into a more affordable vehicle with Mazda. I was told I can not and with a lease I would have to go through Ford. However Ford will quickly help a customer get out of one of their competitors. This is so hypocritical it is not funny. You should be there to help the customer and not just make a sale. Well I will never go Ford again.

We love our new Lincoln. Ben did a great job of helping us and keeping us up to date when we were waiting for the car to be made. I would highly recommend him!

I’ve been looking for a new car for a while and I always find dealerships very intimidating, but I was pleasantly surprised with my experience. Miguel was very knowledgeable and helped walk me through my choices. He made sure I was comfortable with the information so I could make the best decision buying a car.

Thank you Chris for excellent customer service! I had my Navigator in for service and Chris did a great job keeping me updated on status and taking care of all the details. He is knowledgeable courteous and concerned about getting the job done to my satisfaction. I also appreciate the courteous Enterprise guy! Well done and see you for next scheduled service! You guys are great!

I had an amazing experience at this dealer. Miguel helped me out finding the best options for a possible new car in my price range and was incredibly helpful in what to find and what suited me best. I highly recommend asking for him when looking for a new car!

I’ve been searching high and low on the perfect car for myself. Credit score had finally gone up so I called a good friend of mine Brandon Roussell. Told him my wants and needs and he went over and beyond finding me the right vehicle that I wanted. Thank you so much Brandon Roussell for all of your hard work and dedication on finding me the vehicle that fit my budget. You’re amazing at what you do. I will be back to you.

Great service department and was able to get a rental car at a great rate for three days. We had an air flow problem with the AC while in FL recently. Had a local shop check it out at 4:30 on a Friday and he evacuated the AC system and recharged the Freon. I was able to get back to Lincoln of Franklin for their Technician to check it out further and he found the AC working proper. The only thing my car needed was a new cabin air filter. AC is working great now. Thanks

If you are looking for an attentive, non-pushy salesperson and wanting an enjoyable car buying experience, then ask for Jasmine. The facility was very nice, and working with Jasmine was the best experience I have had! Thank you!

Oh my gosh, my experience at Ford Lincoln was fantastic. My interaction with the saleswoman; Jasmine Olalde was amazing. She was patient, understanding and gave me all the information I needed to purchase a vehicle that I not only love but can’t wait to show off!! If you’re looking to purchase a new vehicle and want someone who is honest, informed and ready to assist you, come see Jasmine Olalde. You won’t be disappointed!!

Very well. I will share my experience. However, it is specific to Ben Rhett, who might just be the Best Lincoln Salesman Ever.What other moniker would be more apt? He was able to convince my NY born, Columbia educated, East Coast Elite, girlfriend to buy a $100,000 mini-bus that hauls @55 and gets a solid 4 mpg doing it.

Very courteous, responsive to calls. Service was good with reasonable prices. Will definitely return for future service needs.

I worked with a Chris Simpson while I was in servicing my fiances 2019 Ford Fusion and Chris is such a phenomenal Service advisor. Helped me with advice with my extended warranty and gave helpful advice for what it would take to keep her safe and the car have a clean bill of health while driving! Chris you are awesome and I hope to only work for you from here on out!

Brandon Roussel was awesome and very professional. He made the experience very enjoyable and fast. Definitely will be seeing him again for future purchases

Very easy to work with. My salesman Beau worked very hard to find me the best deal and the cheapest way to pay for everything. I am planning on buying another car and I have asked him to find it for me.

This poor review is specifically for the service department. I have purchased 2 vehicles from this dealership and the sales process was terrific. I wish I could say the same for service. I had one less-than-stellar experience and a second terrible experience here a couple of years ago. I decided then to get routine maintenance done elsewhere. Unfortunately, I have warranty related service issues that have to be done by a dealership. I scheduled an appointment online and selected the earliest available for that week (Wed. afternoon). When I arrived I was told my online appointment was basically meaningless and I really should have called. (why offer online scheduling then?) The earliest they might be able to even look at my vehicle was possibly the following Monday and then it could take another week before it MIGHT be fixed. I cant be without my vehicle for that long of a period of time. I understand there being a backlog for various covid related issues. However, I should have been contacted with this information before I made arrangements to drop off my vehicle and line up someone to give me a ride home. It is also ridiculous to offer an online appointment system that is meaningless. At this point I had to keep my vehicle and cancel the ride I had arranged. I then asked about scheduling a real appointment. Even though I was standing in the service department talking with a service manager, I was handed a card and told to call and make an appointment at a later date. I still question the point of making an appointment at all when they flat out tell you that they will get to it when they get to it. The whole point of making an appointment is so that I am without my vehicle for the shortest possible period of time. Buying a car here is great. Having maintenance or warranty work done here? Not so much.

Continuation...I got the run around about when I would be able to pickup my new car. I go there to pick it up from the Body and Collision. Me and my wife walked up to the car from outside and noticed THEY SCRATCHED MY DOOR. So I am picking my car from a FORD BODY shop and they claimed to have gone over the car 3 times and said it was perfect. So I had to call Lauren Distephano again. Disappointed, angry, and livid does not describe how mad I was. BRAND NEW CAR and this is PERFECT in their eyes??? Lauren had to go to bat for me again and again and again. Such a hassle for both of us. I wish the owner/GM would have contacted me directly. It is ONLY because of Lauren that they ended up making this CLOSE to right. WHY is she not more involved from the get go? Seriously? All the dealership cares about is making a sale. NO customer focus or appreciation at all. They need a lesson in humility. Lauren, Garret, and Miguel are the only people who actually tried to help me; especially Lauren. I will not purchase anything from this dealership again. I cant say how disappointed I am with this dealership.

What a great experience. Bought my wife a car there and Miguel was fantastic to work with. Went out of his way to make me feel confident and comfortable buying her car. Will have to see Miguel again when I get my next car.

I called multiple locations prior to this one, but when I called this location, and advised them of my issue (s) Justin was attentive and very personable! With the issue I was having he was able to get me scheduled and serviced within a timely manner! I am so thankful and appreciative for all that was done on my behalf! If I ever have any other issues with my vehicle I will be calling here FIRST!!!!

Jasmine was a very easy to work with, helpful every step of the way!

Over at Ford Lincoln Brandon Roussell was so helpful. He answered all of my questions and concerns. He made me feel relaxed and comfortable with the whole process. He put me at ease when looking for a family vehicle. I recommend Ford Lincoln of Franklin to everyone, and be sure to see Brandon Roussell. He will definitely be able to help you

Patient, attentive, polite, insightful service.I also appreciated the communication to keep me updated on the status of my car. Anthony Vicari is fantastic.

Brandon knows precisely what he’s doing to insure an incredible experience! I will definitely continue to return! Thank you for being on point!

We had our car serviced at Ford Lincoln of Franklin Tennessee on 08/17/2031. We were very pleased with their professionalism and friendliness. They took care of our car issues and got us back on the road safely. Courtney Delamont was a great help and was the person who coordinated our car care. We do hesitate to recommend this location for your car care problems.

My experience at your dealership under the guidance of Adrian was excellent

Brandon R is the best in the game! Super professional to work with! Definitely go to him for all your buying needs!

Had a great experience shopping for a car at Ford Lincoln of Franklin! Be sure to ask for Miguel, he is super knowlegdeable about cars, made me feel very comfortable, and answered all my questions. I will definitely be back!

My only issue with this visit is that I felt left out to dry with no vehicle for 2 weeks. Perhaps thinking of a way to help your customers get around instead of spending hundreds of dollars to go to work and back or on a rental. Maybe even a discounted price on a rental would be helpful. Other than that the associates are very patient and understanding.

Donnie is a great sales guy, very helpful and friendly.I was able to get the deal mostly done over email and phone.

Ford Lincoln of Franklin is an amazing dealership. Im in Tennessee from Detroit. Didnt think I was going to find a dealership to compete with the dealership I used in Detroit. Man was I wrong. It takes a lot to impress me. I am impressed.

Brandon was awesome very polite and helped me through the entire buying process. Highly recommend him and the entire staff here.

CUSTOMERS BEWARE! There are many frustrated Ford owners/stories out there, and Im sad to say that I unfortunately have one as well. I first took my Ford Escape to Firestone to get an engine coolant leak checked out. I was told that I had an external leak (which was true because it was dripping all over the ground). However, they couldnt get the part because Ford had it on back order. Therefore, I had to go to Ford Lincoln of Franklin. Once this dealership looked at it, they said it needed a new motor. To say the least, I was shocked to know that it went from a simple external leak, to a $10,000 new motor. Luckily, I had bought an extended warranty. But, I was told at Ford that in order for the warranty company to agree to spend that amount of money, I would be responsible for spending $2000 to tear the motor down before they would agree (if they would agree) to cover it. I told Ford Lincoln of Franklin that I was not comfortable with that, and pushed them to give me all tests, results and documentation that lead them to believe it needed a new motor. A few hours later, I was told that they looked at it again, and found a small hose that was leaking/crimped, and it was now fixed and no longer needed a new motor. What?! So I asked, is the motor now completely fine? Is it safe for me to drive? Is is going to cause me any harm? They said no, the engine is safe, and everything is good to go now. I dont know much, but that just seems very strange and scary at the same time. Because of their errors, in their inability to properly diagnose the engine, I was without a car for around 12 days, and they will now not reimburse me for that. Now Im out almost $500 for the car rental, and Im not even sure if my car is safe for me to drive my family around in. Ford Motor Company is not how it used to be... sad but true. UPDATE 9/7/21 Lauren Distephano never called me back!!

Amazing customer service! My experience was definitely a 10/10! I was helped by Miguel and was super helpful, easy to work with and knew what I was looking for. If you want someone that is friendly but still knows his stuff ask for him

Fantastic service from the great men and women there or which ever gender they prefer. Also the technician in the back I think his name is Chris he has a rockin mullet and a little bit of a pop belly. He’s a real classy dude and did fantastic work on my raptor truck a while back. Keep up the great work you guys and gals.

Tanner, George and (Brent ?) were fabulous with my Mustang oil change and check up. Tanner educated me. They kept track of everyone in the line. George was kind and treated me like a person. Brent was also kind and took time to explain processes to me. I need to trust my repair people -- have a relationship with them. This experience left me with a smile. I brought them muffins and strawberries as a thank you.

Waited nearly 4 hours for a recall repair that was communicated to take only 1.5 hours. My wife asked for updates multiple times and got no help. Dealership is great. Ability to appropriately diagnose waiting is very poor.

Brandon is the sales guru! Very friendly and respectful. I highly recommend you finding Brandon when coming to this dealership!

Stopped by for information on an Explorer and Jasmine was very helpful!! Gave us a full break down of our payments and advice to get best payment. Thanks again! Ask for Jas

Allen and George are the best!!! They are always so nice and helpful everytime I bring my car in! Truly good and honest people!

Great experience working with Simeon, such an easy deal. Was in and out within an hour even traded in a car. Best car buying experience I have had.

I was extremely happy with the details of purchasing a new Corsair. Both with the car itself and with the excellent treatment by Carlos. I look forward to a long and satisfying relationship with Lincoln of Franklin.

Chris in service was great! He certainly helps with your situation!

Brandon R was super helpful. He made the process of buying a new car easy! Thanks Brandon. 😊

First time at this dealership and Miguel was awesome. Very welcoming and gave a five star experience. Would highly recommend if anybody is looking for a Ford, go here and work with Miguel!

Great, quick service. George was super helpful, really friendly, and made it a pleasant experience. Will definitely get my maintenance done here again.

I really appreciate the staff at Ford Lincoln. I especially appreciate the help I received from Terrance Walker. He was very polite when speaking with me. Thats the customer service I love.

Courteous and knowledgeable staff. First rate customer service. They take appointments, so you can plan maintenance around your schedule.

Purchased a 2015 Mercedes Benz ML350 last week. Already the check coolant light is on, one of the rain guards that was on the front drivers side flew off on the interstate, and the windshield whispers need replacing. Also I was told multiple times while my car was being detailed so that I could take it home that it would be filled up with gas. After being handed over the keys I discover it is almost empty.

Definitely a pleasure working with jasmine Olalde. Very kind and patient. I will for sure be sending lots of referrals her way! Thank u

Taylor Handsel was such an incredible salesman. I didn’t feel at all pressured to buy, but he helped me find the perfect vehicle and walked me through the whole process. I’ve never had such an easy car-buying experience! If you need a car, I HIGHLY recommend Taylor!

Tanner was so awesome to work with! I had went in for an oil change but also needed other services done to my car to maintain my warranty. Instead of having to do all of those services at once, which would’ve been costly for one day, he was able to break them up for me in future appointments and described what needed to be done. He was so informative and very nice!

Miguel Villanueva is a fantastic worker and offered a lot of information for the questions I had. A lot of great options at this location but better employees to go with it. Thanks ford and Miguel for making my car shopping experience great

Bought a used Fusion from here! The sales experience was great! Miguel knew the answer to all my questions and super easy to work with! Will definitely be going there again for my next one!!!

Great attention to the customer. Chris Simpson made the experience of getting our vehicle serviced effortless. Couldn’t be happier.

I have not bought a car in some time but Brandon R took the time to show me all my options without presuring me into buying. I love my new car!! Thank you again.