Christian was super helpful and very friendly. I’ll definitely be going back to him for anything I need.

Wow... Can I just take a minute to say how amazing the at&t representative hunter is! He was amazing helping me and my wife understand everything in the simplest terms! I only went in for an upgrade but thanks to the amazing deals he showed is we are adding 3 new lines for our kids. If he is promoted to management or at least in charge of the training I am CERTAIN without a shadow of a doubt this store can absolutely thrive. Could become the BEST store in all of Arkansas. If all the reps here took a page out of hunters book you would have so many more customers 🙌🙌🙌🙌

Christian is very professional and quick to take care of your phone needs.

I would like to thank Eric, at the AT&T on Rogers Avenue for all of his service. Very polite and friendly. He went above and beyond helping both myself and my sister today.

Skyler and Jason were absolutely wonderfulduring the purchase and/or trade in of 3 phones. They were so patient with me, my 88 year old daddy, and legally blind brother during the long transaction. We never felt rushed, intimidated or bothersome. Thank you for setting us up so beautifully! Highly recommend this store!

Eric was amazing and answered all my questions. Amazing customer service. Ask for Eric for anything!

Hunter was very attentive and pleasant. He was very helpful with the questions we didn’t understand about the phone. He was very respectful, as we are older people and made sure we understood what was going on. Thank you Hunter!!

Bryan was a great help at the fort Smith store on Rogers! There was a few costumers that was very rude and disrespectful there that day but all the att employees were great!

My father had an incredibly poor experience at this location on 5-12-2021 they failed to tell him that he would have to pay the sales tax on the new phone when he upgraded before they started the transaction, they then accused him of stealing phone accessories that he walked in the door with that my brother who works for at&t in Enid bought for him. Then after that they had deactivated his phone already cause they were going to upgrade and didn’t have the extra funds at the time so they couldn’t. So he had to go back in after all this to have them reactivate his old phone and SIM card. This location needs competent employees who can do their job appropriately. He has also been an at&t customer for more than 20 years. Very poor customer service.

I was visiting today and Eric and Shawn were absolutely amazing and eager to mend my complaints. I was truly satisfied with their service. Thanks and God bless.

Christian is the best. He will always find a way for his customers.

Visited the store around 1pm on a Saturday, expected a pretty busy visit but was taken care of quickly and had all my needs met! Spent around 20 minutes upgrading a phone and had some bill questions answered. Store was clean, and all associates were helpful and welcoming. Definitely one of the better experiences I’ve had at this location!

Went in due to problem with the speaker on my phone. Eric was very professional and put us at ease as he worked to solve the issue with my phone. He explained recommendations to take of the issue persisted. He listened, rephrased what the issue was, and told us what is head going to do to work towards a resolution. Great job!

I went in on friday to get the iphone 13, and i had an iphone xs max and my mom wanted my phone. the employee failed to mention that if i traded in my phone online i would get a $1000 dollar credit towards my new phone, an employee told me that today. AND he told me i had to get a charger block bc “the charger wouldn’t work for my phone” so i spent another $20 on a block that I DID NOT EVEN NEED bc the charger DOES work for my phone. seems like he was all about getting money than putting the customer first. doubt i will ever work with this guy again. seriously disappointing a feel like i got scammed big time.

Christian has been the only person that has been able to successfully help me with my new phone. Thank you for your patience and being very knowledgeable about you products.

The lady that helps me in Alma, Ar is awesome. She is highly intelligent, she gets the job done, she is extremely friendly, a good person, thanks and have a blessed day!

Excellent service! Ability to resolve a Numbersync issue within minutes that Advanced Tech Support could resolve after two weeks. Will recommend the Ft Smith branch to all that need help

I was satisfied withe costumer service. I only had to wait in my car for about 3o minutes and then they sent me a text that they were ready for me. They had the Galaxy s21 plus in the purple color that I wanted. I would recommend using they for all you phone service needs.

Christian was extremely helpful! He helped find a solution that made us very happy. We had been having trouble with another ATT location and with the loyalty department. I wish we would have just come to talk with Christian in the beginning. It would have saved a lot of headache!

Came in and Eric was of great help! The store was friendly and everyone was pleasant to talk too! A great location for anyone needing help with their accounts!

Great service! Kate was very knowledgeable and if she didnt have an answer she would find it. Very quick and friendly. Need more workers like that in retail.

Chrsitian was absolutely fantastic tech that I would recommend in the future. This gentleman went beyond to anyone I have met at AT&T and should be recommended for his customer service. Thank You

My recent visit to ATT store in Fort Smith was fantastic. Adnan was helpful, knowledgeable and very respectful of my time. I made an appointment in advance which really helped. I was in and out in an hour and that was with the purchase of a new phone and transferring all my data. I’m always leery about upgrading to a new phone because something always seems to go awry, but not this time! Thank you!

Matt was very helpful. He helped us get the best plan possible and resolved our over paying issue. Hes the best AT&T representative weve been through.

Michael in the Rogers Ave store is amazing he made us feel like family

Waited an hour and a half for something that took 2 minutes. I’ve worked in customer service. I understand the challenges. Two suggestions: (1) let the customer know what to expect in regards to wait time and update them on your progress (2) classify customer needs when you add them to the wait list so quick wins can be handled accordingly. I will add that, if AT&T’s chat/app/website had more clearly outlined the action I needed to take, I wouldn’t have needed to visit the store in the first place.

I went into the store to upgrade my phone, but instead there was a trade in done. The trade in was done incorrectly. There was another line added that I was not aware of until I looked at my bill and did not recognize the new number. When I went back in to explain to the manager Jason Ybarra it seemed as if he did not want to assist me with my issue and that this is some type of promotion which should’ve been explained to me before added on. I explained that although it may be a promotion that they would like AT&T customers to get, I did not agree to it and there should not have been another line added. I was very disappointed that my issue was not resolved at all after an employee at this location did everything incorrectly to begin with.

Christian was awesome. I will be back.

After having major difficulties with starting new service over the phone, we came into the store for help. Hayden was a GOD SEND!! There was no headache and no hassle. Highly recommend this location for all of your needs!

We are very sad we are experiencing at this store in fact every time we have been in that store or any att store they never get it right! We were lied to about everything especially how much our bill will be. Being a customer for many years you should never ever have to pay for an upgrade we are older and on a fixed income and our bill is over 60 dollars more then they said it would be. Cant afford it and dont know what to do. Im just tired of being lied to and no help

It’s shameful! Call #611 on your phone and deal directly with AT&T Loyalty. In the store changes are made to your account that later can’t be explained . My March 2021 bill was double after my February 2021 in-store visit. I was at the store 7 hours total over 2 days, and was unable to resolve. Remember...the “good deal” and “best option” isn’t the case.

I had a wonderful experience. Adan was so gracious and did not condescend to me. As a person who is not very tech savvy, he eased my mind in his clear explanations. This experience exceeded my expectations.

Excellent experience! The customer service that these men and women give is phenomenal. I had issues with corporate switching accounts around and ended up having to stay at the store much longer than anticipated. Trey helped every step of the way, and was very patient. I did not realize it was launch day for the new iPhone 12, but Trey made sure to keep checking in and advised on the next best steps. This is one of the best AT&T stores with the best people working there. I would highly recommend requesting Trey for anything you would need in store!

Christian was very helpful. I will be back.

Christian was very helpful. Knowledgeable about the plans and products. He provided speedy service.

Christian was very helpful and thorough. Highly recommend

Christian was very helpful and patient while servicing me and I will definitely be back for any questions or concerns with my phone.

Kate was exceptionally patient with my sister and I. Went above and beyond to make sure we got every answer and issue resolved

Eric took great care of us during a visit to Fort Smith Store on Rogers. Great representative for AT&T!Thank You

Hayden was very knowledgeable, efficient, and personable. He made an already prolonged situation end smoothly. I got what I came for, and a few accessories at a great price!

Ive had ATT service for over 6 years and have never received terrible service, as i did yesterday at this store!! Did not help me resolve my problem, I got 15 miles away to another store before I realized he forgot to give me my SD card back, had to rush back to get it and heard other customers complaining about there negative experience, I honestly dont see how they stay in business! called corporate and they are almost as bad they transferred me around for hours and still have not resolved my phone issue! this will be the last month ATT gets my money!!

I went to the AT&T store at this location and David was extremely helpful.We finally had to call iPhone service to get the assistance we needed after David had exhausted all attempts to solve the issues of my iWatch.David was extremely patient even though it took a great deal of time over the phone to get my issues resolved. I appreciate David for his patience and kindness.

Kate was so very helpful and patient with our difficult situation. I highly recommend her! Jason was also a ton of help! Every time we come into this ATT @ 7110 Rogers Ave we are served WELL!

Miss Kate is a great asset to me and your store. Very polite and respectful. She is great

Christian was absolutely awesome. He helped out with a major issue I was having and resolved it very quickly and professionally.

Cane in store and Eric was helpful, kind, and informative. Great experience and great guy

Christian was extremely helpful. I will be back!

Sarah, our sales agent was very well spoken and knowledgeable. There was no, Im not sure. or Let me go ask. Her answers were quick and authoritative, no hesitations. We had no feelings of being coherenced into buying something. She pointed out things we were unaware of and explained them perfectly. This was a very enjoyable experience. We left with feelings of accomplishment. Our wait time was maybe 15 minutes. Once we sat down things progressed as quickly and systematically as can be expected.

Chad is super knowledgeable and always looking for the best possible deals for you definitely check this att location out

Christian was awesome. I have a great phone thanks to him.

Came in, had one question, they basically solved my life. Bill and Shawn (hopefully spelled right!) we’re phenomenal and should be promoted.

Chad was very helpful and explained everything in detail and didn’t feel as if he was trying to upsale anything just asked general questions and answered all of our concerns to get the best deals and promotions on phones without charging an arm and a leg

Adnan was amazing, fast and wonderful customer service representative!!He should be given a raise or management position!!! 10 stars for this man!!

I had occasion at the AT&T store to deal with Eric in terms of my account and he was very patient with my ignorance and very courteous and extending his service that he had for me and I appreciate AT&T better now that I have dealt with Eric he’s a good representative I do that

Christian was soo helpful and explained things where I understood, and very friendly.

Hunter helped me out several months ago while I was home on military leave, couldn’t ask for better customer service — a definite leader on the sales floor who took initiative to show me new products. Absolutely the guy to see for AT&T TV!

Didnt follow through. If you decide to trade in a phone, make sure they dont tell you to take the old phone to transfer data. It seems that when you bring it back in the same condition as it left in, that they will not take it & give you the credit promised. I will not use them again. They wont allow you to talk to a manager either. If I could leave less than 1 star I would.

AT&T Store at location 7110 Rogers Ave., Suite 100, Fort Smith, AR is the best location to receive the Greatest Customer Service. Our Sales Rep: Ryne went above and beyond to give us the very best value on a phone and service package. He was very professional and knowledgeable. He made us feel very important and valued. We live in Alma, AR and always use this location for the best Customer Service. Thank you AT&T!

Worst customer service experience ever. I visited your store today. After 1 hour on the waiting list, I was text into the store at 7pm. I wanted to port a number to my existing account. After dilly dallying for an hour, they needed to call business support. Business support stated 5 minute wait. After 10 minutes, your rep stated they may be closed. Went to check with the Manager and came back and told me I would have to come back tomorrow. 2 hours at your store and now come back tomorrow??? Then, as I complained, I asked for the number of the district manager because the manager was obviously involved. The manager refused to provide me an escalation number or have someone call me.Edit Your Feedback

Christian can solve any issue. He is the man.

I very much appreciate Kates expertise. She was very sweet and helpful.

Ryne did such an amazing job helping us. thank you Ryne

Were no help and if anything made my phone worse by resetting it. I then had to go back and set it up again. Called At&t customer care and they solved the problem in 2 minutes.

Christian was absolutely great!!! He helped me with everything. If I come back again I will request his service!!!!!

I went to AT&T store to purchase a new IPhone 12. Trey took care of me, he was very professional, very knowledgeable . My experience at the AT&T store across from Mercy was very pleasant . Trey is a great asset to this AT&T store !

Christian was very helpful and fixed some issues for me. I was considering switching providers before my visit today.

Awesome experience and service! David helped me order and set up my new iPad Pro. He provided great customer service and was very knowledgeable and helpful throughout the process. I would recommend David for anything you need in the store! 10/10 Thanks AT&T!

Christian was awesome, I will be back

Chad was great, got all my stuff moved to new phone.

Super helpful staff and great experience. Hunter went above and beyond to solve all of my issues and answer any questions I had! Definitely would recommend to see Hunter at ATT for any help.

Awesome customer service! Ashley and Shawn were very helpful!

Christian was very helpful and took good care of my problem

Christian was very quick and polite. Also saved me money

Very impressed with Ryne who assisted us at this store. He was very patient with us as we transitioned a senior citizen from a flip phone to an iPhone SE. Thank you!

Ryne and chrIstian were really helpful and patient

Me and my family were there to get new phones and we worked with Eric and Shawn. They helped us save on our cellphones and got us a discount we didnt know we could get. I was very pleased with my time there! Thank you guys again!

I went in the store today with my wife and stood there waiting to be helped. I waited there for 45 minutes after I signed in and there were 2 people working but were not helping anyone. They were just standing there not doing anything looking at us, not once did anyone come up to us to ask if we needed help or to see what it was for we went into the store. Worst service ever!

Wow Christian was beyond amazing!

Ellen was extremely helpful in assisting me when I came to this location! What seemed like a major issue at first quickly turned into a walk in the park after your employee Ellen started assisting me! I do not see myself going to any other carrier after this experience! Thank you AT&T for having such knowledgeable employees there to help:) 10/10 to Ellen! She is a true asset to your company and I’m glad to have had the pleasure of working with her!

Christian was nice and awesome. I will be back

Eric and Chrsitian were awesome. I will be back.

Christian was respectfull and he gave us good service

We were rushed and when we asked about WiFi for our car we were told they didn’t have it. Very disappointed

Christian was awesome! I will be back.

Christian was awesome. I will be back

No stars AT&T representative there where two of them just staring at telling me someone else will help me I guess they are on commission waiting on appointments or something then next representative wasnt any better I wanted to pay off my phone and just maybe get another one but the representative just want my money and to leave by far the worst customer service I have have had and its unfortunate that its like this at all of the stores. Since it wouldnt let me post with selecting a star what a joke

The ATT rep Eric is the go-to guy! He listened to my wants and needs and delivered beyond my expectations. Didn’t expect I’d walk in and get the latest iPhone and great 5G plan. Very satisfied!

Very helpful. And friendly

Bad stay there for 1 hour n 10 minutes n no customers rep come n apologize for wait r why it took so long.I wouldnt recognized any one to switch their current provider to ATT.

Ashley and Shawn were amazing they should get a raise!

Sarah was great she really helped me out. She fixed Sam’s club mess up.

Christian was beyond awesome

It was good they we.re curtiss and helpful and took good care of my problem best place to go to in town fort smith.

Ryne is a awesome sales representative I would send anyone to see him he is a great person and very knowledgeable about his job

Very disappointing. No follow through on simple requests.

I always choose this location because they always help and are so friendly. Thank you ATT fort smith for being so great.

Janet Nguyen has been so helpful when it comes to our service! Best customer service hands down!!!! She goes beyond to help her customers from billing issues to sales and upgrades! Definitely ask for Janet if you ever need help looking for a new device or even just need an upgrade, trust me you will not have not one complaint about her customer service skills.

Its pretty good actually they sent me over before I needed plus. the wait time was a little long but thats mainly due to covid.

Very nice representative Rynehe is very smart and savy. He helped us and got us our new phones in a timely manner. Very great customer service. Glad i went.

I came in to discuss problems on my bill David helped me and helped me understand my bill he did an amazing job. AT&T is a great store to go to if having any problems with your phone